ExtremeCloud IQ Reviews

Overall management / UI is great. There is a lot to it, but it is well organized and relatively simple to use.

The guest user portal and generation of PPSK's has proven invaluable.

The self-registration guest wi-fi portal and optional approval are very important to the functionality of our environment.

While the UI is great, it could still use some tweaks. The latest revision is heading in the right direction.

Started using it in August 2015, but didn't use it in-depth until about May-June 2016.

The biggest issue we encountered was a bug in the guest self-registration portal, which was minor in the big picture.

Stability is not an issue at all. Since implementation, we have had more power outages than wi-fi outages. I'm even impressed at the coverage during AP updates.

Scalability is not an issue in our environment at all. We have over 100 AP's, some of which are in near Faraday cages in our facility.

Customer service was fantastic. We had to call a few times during implementation and minor troubleshooting and we always got an answer.

Technical support is extremely knowledgeable, responsive, and eager to get answers. If we were unable to get a response on the phone call, we always received a timely call back.

We did not use an enterprise solution previously. We built a new manufacturing facility and needed a solution that would meet our needs.

Slightly complex - we have multiple profiles / classes of users, multiple SSID's, and different types of AP's.

We implemented using a consultant. I'd give them an 8/10 at the start of the project and 9/10 after the project.

ROI is difficult to answer in this situation. Wi-Fi cost was part of infrastructure cost of our new manufacturing facility.

Pricing and licensing is straight forward. Make sure to read appropriate documentation and ASK QUESTIONS. Also be sure to always ask about three-year renewals on licensing, there can be huge savings.

We evaluated Meraki prior to choosing Aerohive. At the time, Meraki did not support PPSK's, which was a requirement for our network.

The overall experience is very good. The best part is that it can be managed with a skeleton IT support team.

We primarily use this product for wireless control.

We didn't have wireless service available before implementing this product, so it has improved things quite a lot.

The most valuable feature is the centralized management capability.

Overall, the wireless control features are good.

The licensing model could be improved.

This is a stable solution.

This product is scalable and we have approximately 125 people using it.

We don't go directly to the vendor. Rather, we get our technical support from a third party, and they have been good so far.

We did not use another wireless solution before this one. We purchased it because we needed to provide wireless service within the organization.

The initial setup was easy.

We had another company do the implementation. They showed us how to use it and handed it over. I have no complaints about the deployment.

I do the maintenance on it.

We don't operate such that this product would provide a return on investment. We're a school and we put this system in place to provide wireless access to the pupils.

The price was okay. However, there are different licensing models and it would be helpful if more of the features were in the lower licensing bracket.

Overall, this product does what we've asked it to do.

I would rate this solution an eight out of ten.

30,000 sq ft manufacturing and admin facility, three stories with three distinct networks- production, guest, and barcode scanners so voice/data, guest, and IoT.

• Reliable WiFi across each floor.
• Segmented networks.
• VLANs for security.
• Much better environment for our users.
• We have been able to physically and virtually separate IoT, voice, and data.

• HiveManager is incredibly useful for managing APs and switches from one cloud interface.
• It is simple to onboard new devices, and update policies across all devices.
• Great dashboard: visibility into status and use is crystal clear; easy to navigate.
• Support has been great as well.

Need port aggregation on the 2384 switches to take full advantage of ac on the APs. I understand that is on their product road map.

The Aerohive access points have dual 1GB Ethernet ports for aggregation, which enables full 2.6Gbps data. Right now our partner through Aerohive support is telling us that the Aerohive switches currently don’t support port aggregation so we only are using one Ethernet port at the AP’s.

At this point in time, it’s not an issue, and have been told that port aggregation will be available on the Aerohive switches. That’s important to me- as the demands on our network grow we will need to get the full bandwidth out of the Aerohive AP’s.

When I researched the purchase the benefit of managing the switches and AP’s in one interface, and the ability to single source network infrastructure, including installation and management, outweighed the decreased data rate. So, I’m looking forward to this being available soon. That’s the best information I have on this at this time, hope it helps.

None, zero. It runs like the proverbial top. No stability issues, whatsoever. We have good, clean power to the switches and as it is a new building, our infrastructure is brand-new. Update in October of 2018- still completely satisfied with Aerohive switches and AP's. Performance has been perfect, I appreciate the updates and enhancements to the HiveManager and am in that almost every day for the reporting. I truly appreciate working with a company that takes innovation seriously and continuously improves the UI and UX. I would definitely buy again.

We have not encountered any scalability issues; nice to add devices with just a serial number and have them pick up the entire policy. HiveManager works well for monitoring, maintenance, and scaling.

Customer Service:

Customer service is excellent. From RFQ through deployment and hand off to support, we have been completely supported by sales, engineering, and technical staff.

Technical Support:

Technical support is outstanding: responsive, fast phone pickup, helpful, survey every time, been great. They have been right, and right there, when I call. Now that we're past implementation and stable I haven't had to call- product is great.

Update in May of 2018- we have another year of solid Aerohive performance and remain a completely satisfied customer. We invested in a survey to update our power and channel output as the building environment changed- new industrial equipment, and focus on coverage areas as people changed- and made only minor adjustments. System continues to perform as expected, and Aerohive support remains solid. 

Have used Netgear, Cisco, and others. I saw the APs demonstrated and HiveManager, and went with them for the quality of the product and the ability to manage everything from one cloud-based interface.

Initial setup was fairly complex as we had several VLANs with different security and operational requirements. We also had a 10GB aggregation to our SonicWALL and everything went great.

It was implemented by both an in-house team and a vendor team. The vendor team was on-time, thorough, on-budget, knowledgeable, responsive, and thoroughly professional. We got some help from Aerohive support as well.

• Solid WiFi
• Ease of management
• Ability to upgrade the whole system and stay on top of the network.

A big ROI for us is managing the segments to keep voice and data physically and virtually separate, along with the ongoing expansion of IoT devices. Update October 2018- we have added some IoT networks and managing them through the HiveManager has been simple and secure and keeps IoT and our data network separate.

Value is there. There are probably cheaper solutions but we invest for stability and performance for the longer haul. Features and support are a big part of our purchase decisions.

Before choosing this product, we evaluated Extreme Networks for the switches; excellent but would have required additional management and expertise. I looked again at Netgear but went with Aerohive for the reasons I've mentioned, and HiveManager.

I believe Aerohive is committed to being a leader in this space and that their APs for the enterprise campus are the best available. I would like to see port aggregation on the switches but have been told that's on the roadmap, and that's acceptable at this time. HiveManager make the whole process of configuration and management of the network so much easier. I'm a fan.

WLAN deployment for girls' hostels of the University of Kelaniya, Sri Lanka. It has four hostel complexes for in-house undergraduates. Our University has the largest WLAN deployment in Sri Lanka. Now, we are expanding it to cover all rooms in the hostels. This time, we are seeking a cloud-based system with BYOD. 

This is an implementation stage for Aerohive Wireless. We are still in a PoC with Dell Sri Lanka. HiveManager is extremely easy to use for anyone with little network experience.

The cloud-based controller through HiveManager is its most valuable feature. I can manage and configure changes to my access points from anywhere.

Browser load time for the cloud is long and needs improvement. 

We chose to evaluate Aerohive and Cisco Meraki for this project. Price-wise Aerohive is the lowest competitive bidder for this WLAN project.

The cloud interface is decent. It has a smooth dashboard. 

Aerohive has been the perfect fit for a University like us. I am the Senior Network Administrator of the University. I am thrilled that I have no worries about our wireless network.

• Centralized management of APs at separate locations (we have over 10,000 APs spread over more than 190 sites).
• VPN capability.
• Controller-less so that we don't have to worry about upgrading a controller to support newer models of APs when they are released, or having to configure many controllers.

• We spend less time configuring/maintaining/troubleshooting controllers at a multitude of sites.
• "Single pane of glass" to go to when we need to troubleshoot wireless.
• Good troubleshooting tools that are built-in.

• When there are errors, the description could be worded better to give you a better idea of what is wrong.
• GUI could be enhanced more to allow more advanced sorting, greater variety of bulk changes, and more useful information when making deletions in configurations.

We've used it for over 2 1/2 years.

We did have issues with deployment, but not because of Aerohive. The issues were because of the vendors doing the work (cabling contractors and AP installers).

We didn't really have issues with stability, and they were a lot less than our previous solutions.

We had no issues with scalability at all. Aerohive scales very well.

Customer service is great.

Tech support has been great.

Yes, we were primarily a Meru shop with a little bit of Aruba and Xirrus. We switched because Aerohive presented a much better solution when our wireless RFP went out. The cost and feature set to scale for our deployment just made Aerohive a clear winner.

The setup was a little complex because we had never used the product, and we were making network changes to how things were configured previously.

The configuration was a collaboration between in-house and an Aerohive engineer. The implementation in terms of cabling and actual installation of APs were done through a vendor. The vendor expertise was not as great as we would have liked.

Meru, Aruba, Cisco, and one other that I can't remember were all considered before Aerohive was chosen.

The initial configuration of the Aerohive solution may seem a little daunting, but it is worth it and becomes a lot easier as you begin to use it and understand how it works. If you are coming from a multi-controller environment, you will be extremely happy.

We use ExtremeCloud IQ for controlling the access points, controlling the switches, configuring the wireless LANs, doing access control for the users, monitoring, and analytics.

We manage the access points or the wireless solution using ExtremeCloud IQ.

ExtremeCloud IQ is a complete package with the pilot and the co-pilot feature that gives me full visibility of the network. It also has a reporting feature that gives me insights into the troubles on my network. AI-based analytics is another valuable feature of ExtremeCloud IQ.

The solution's performance needs to be enhanced because of a very high delay. It's a cloud solution, and when I do some configuration changes, it takes more than 10 minutes to deploy it.

I have been working with ExtremeCloud IQ for about three years.

ExtremeCloud IQ needs some improvement regarding fixing the firmware bugs.

I rate ExtremeCloud IQ an eight out of ten for stability.

ExtremeCloud IQ is a very scalable solution. Four customers are using the solution.

I rate ExtremeCloud IQ a nine out of ten for scalability.

When I tested the solution's on-premises technical support, I was not happy with it. For the cloud solution, I didn't even need to open tickets or have issues with the support.

The solution's initial setup is straightforward.

ExtremeCloud IQ is a cloud solution. So when the AP joins the cloud, it takes 10 to 15 minutes to deploy.

Deploying ExtremeCloud IQ involves connecting the AP to a wireless internet source, then registering the serial number of the AP on the ExtremeCloud IQ portal. Then it will be onboard, and I can do whatever I want.

One engineer is needed for the maintenance and deployment of the solution.

The ROI depends on the solution itself and the size of the solution.

Customers need to pay a yearly licensing fee for ExtremeCloud IQ, which is a little bit expensive. They do not have to pay any extra costs in addition to the standard license fees.

If users need an insightful cloud solution, they should choose ExtremeCloud IQ.

Overall, I rate ExtremeCloud IQ a nine out of ten.

The most valuable features so far have been the scalability of the solution, starting with a few access points on HiveManager NG and bringing it up to well over 100; and the reliability of the equipment to provide fast secure wireless for our one-to-one program.

We have been able to easily support the needs of our 2,000+ high school students and staff in our one-to-one program.

The on-premises version of HiveManager NG that we use does not receive updates as soon as the cloud-based version does. It would be nice to receive the updates a little sooner.

The cloud version receives regular updates and the on-premises version receives a cumulative update, i.e., every two to three months. There is version disparity. The cloud version is up to 11.18.03, whereas the highest I can go with our on-premises version is 11.17.06.

We have had HiveManager NG in place since June of 2016, but have been Aerohive customers since 2010.

We have not encountered any deployment issues.

We have not encountered any stability issues.

We have not encountered any scalability issues.

We used to have the greatest inside sales person ever. She would alway get back to us within 24 hours and was always looking to get us the best deals and keep us happy. She left the company and we had another awesome inside sales person; he unfortunately left the company as well, and now we don't have as good of customer service that we did. I would say it used to be a 10 out of 10, and now its more of a 7 or a 6, but this is solely based on our new sales person. Company-wide, we have always received 8 or 9/10 customer service.

I would say technical is an 8 or 9 out of 10. We have always been able to talk to support right away with any level of question. They are always quick to try and resolve any issue, and the problem can be escalated quickly through the tiers of support to find a good solution.

We used unmanaged access points before. We switched to more easily control our wireless infrastructure.

Initial setup was very straightforward, as we had been Aerohive customers in the past. Everything just seems to just work. We were able to get wifi up in our new building within 10 minutes of having internet access, and then were able to install and deploy additional access points with ease.

We had a vendor that was available if we had any issues during our deployment, but did not need to use them as no issues arose.

We also received a bid for this project from Aruba.

Aerohive has been a very good solution for us, and we have always been able to get great service and great support.

Controller less architecture is a key to the scalability of this product. I am not trying to funnel all of the bandwidth through one interface.

We are able to deploy APs to locations that have a POE switch without much technical ability locally. I send an AP to a remote location and tell them to plug it into the switch. I've already configured it at my site and it comes up 'phones home' and I can manage it from hundreds of miles away. All without traveling.

I'd really love to see some better reporting features. The data exists because you can see it on the AP itself but getting it out through a report is just not a possibility or at least I can't make it happen.

We've had no issues deploying it at multiple locations.

I have had some stability issues with the older AP110/AP120 models taking newer v6 code. I have spoken to support about this issue but no resolution came about, other than leaving them on the older code.

Scalability is simple. You just plug in a new AP and push code. As long as you have a PoE switch you can put an AP up to 100m away without issue.

Support was excellent when I was having client hop at our High School. They helped me design the AP placement off what we could see from the heat maps on Aerohive’s build in planning tools. They used what was discovered by the existing APs to figure out I had too much signal causing my clients to swap between each of the APs it could see constantly. Once the signal was reduced I was able to narrow in on client stability and now those issues are gone.

I have had the issue with the newer 6 code that still has not been resolved. Support was great when I spoke to them, but throughout our discussions they contended there was not an issue, yet I still see data loss and eventually the old AP110/120s will just stop talking to the HiveManager and clients.

The only issues we had during setup was the fact of putting too much signal out there. Our old system (Meru) had a unique design philosophy and so we had APs in every room possible. The Aerohive system did not require that many APs to do the same job. Just placing them appropriately for RF interference and support helped me through those issues.

Everyone I’ve dealt with at Aerohive has been wonderful, down to David Coleman, the main trainer. I have taken a couple of their classes and that helped with the initial and then the advanced setup items. I’ve worked with Abby and a few others through orders and they have all been stellar.