ExtremeCloud IQ Reviews

The ability to connect unconfigured Branch Routers to the internet and they find there way back to our system so we can set them up. The way Access points work together to hand users off when moving around building so they never lose connection

With the Branch Router able to be factory reset and still able to be connected to internet and it finds its way to our system allows us to get sites back online with out having to configure a new device and ship it to them for longer down times.

The web UI could be designed for more organization for the administrators and maybe a more customization for the views.

I have been working with Aerohive for over 5 years while the company I work for has had it for longer.

Was not here when deployed for the first time. When we deployed at other sites we recently acquired we had no issues.

We have run into some stability with older firmware on Access Points but that is very rare usually there is a update that fixes it or we roll back if it an update issue.

So far no issues have come up with scalability. we have installed these in around 40 nursing homes and they are working great.

3 out of 5, depending on the technician you get some want to troubleshoot over email other will actually call or ask you to call them.

3 out of 5, majority of the issues we report they want us to factory reset which was already done and o the basic troubleshooting which I have already done.

I came onboard with company using this system so we have not even looked at any other systems or even had another system at the time

Setup seems to be pretty straightforward, I was not here for initial setup that was handle by other techs. Setups I have done have been very simple and straight forward.

I was not here when this was implemented for the first time. have not worked with a vendor team or in house team. When troubleshooting issues been working with Aerohive directly.

That I am not sure about our ROI, but these devices have held up very well and with how old some of these devices are (4 or more years old) they're still working.

I don't handle pricing or licensing. Some of the devices seem pricey but quality seems to be top notch because we don't have devices coming back to be returned all the time.

Was not apart of team that was choosing wireless options at the time. Have not even heard or seen any other wireless system that was before this.

This system has been very decent system and has held up through the 5 years I have been here. I believe we will continue to use Aerohive when we go to upgrade.

Built in mapping ability, built in survey ability, Client Classification Policy (to be able to move clients to the appropriate VLAN), and PPSK are the most valuable features.

It gives us the ability to make guest connections to our wireless network easier. We don't have to worry about issues with getting 802.1x authentication set up, which can be tricky depending on Cert chains, virus scanners, and 3rd party hardware software that controls the wireless settings. Also give our residents the ability to have a better gaming experience with their gaming consoles, the Client Classification Policies let us move their gaming console to a less restrictive VLAN so they can make connections to do online gaming better.

It would be nice if they could get better from separating an XBOX One console from a regular windows machine.

I think their bandwidth steering could use some tweaking, in a high density deployment with a lot of 2.4Ghz only clients it causes problems and we had to turn it off in those areas.

Maybe give the ability to turn off the newest HiveOS for the devices. When you go to push out a complete config to the wireless APs you have to be carful and uncheck the box to push out the latest OS. It would be easy to do on accident if you were in a hurry and were not paying close enough attention

9 Months

No, once the local Hive Manager VM was set up it was pretty simple to get the APs going. If you haven't ever had experience with an enterprise wireless system though, you would defiantly want training first.

Just some problems with bandwidth steering and 2.4Ghz only clients being able to connect regularly.

No.

8

7

Yes we used Extreme/Enterasys. They were starting to charge to much for their product, also some of the features that are included out of the box with Aerohive cost big $$$ with Extreme.

• Very easy deployment
• Great radio performance
• Application signatures – very powerful L7 firewall
• Tools for troubleshooting of Wi-Fi clients

We implemented more advanced Visitors networks on our sites and also more strict security rules for bring your own device and other wireless access networks. That wasn't possible without L7 firewall on AP itself. Also before we didn't have central management for all APs at our organization – now we can change anything we want from within one place.

Aerohive configuration management can be little hard to understand for someone who has never worked with it. The initial configuration is easy but advanced tuning needs deeper knowledge of Wi-Fi technology and also about Aerohive management.

On the other hand – the support is very helpful and documentation is very large and contains almost everything that can be found at HIVE console.

One year and 6 months.

No. Deployment was smooth with any major problems

We had/have some problems with stability, but it’s not problem with Aerohive itself. We are covering manufacturing/industrial environment, which is emitting lots of interference on the 802.11 b/g/n band. Stability on this band is very poor due to the environment, but on 802.11 a/n band (because of more channels) stability is very good.

Scalability is not a problem at all. At some places we have “high density mesh” and L2 roaming along with automatic channel distribution is working very well.

Customer service is very helpful. Before deployment we were speaking with our regional customer service and then directly with Aerohive. Both gave us the necessary information for deployment and initial configuration.

Customer service is very helpful. I am using two different ways to solve the problems – one is through my regional contact (Aerohive reseller + support) and second is directly with Aerohive support. We submitted some cases and all were solved with an explanation of function or a bug fix in a new release.

We had “non central management” wireless solution before Aerohive. That was our primary goal for switch – to have central control over wireless connection at whole company and enforce different set of security policies.

Initial setup was straightforward – it’s very easy to deploy it. We had a pilot on one site, where all our needs were tested and then solution was deployed to the rest of company.

We deployed by “in-house company” team. Initial/tuning configuration was done by me and physical deployment was done by local IT support on remote sites.

Yes – we did evaluations of some other products.

We tested Cisco Meraki – Meraki is very good product, straightforward with configuration, but they don't provide central management which can be kept in-house, but only hosted on their cloud. We were not satisfied with it, because we want to keep all our info inside our network.

We also tested Cisco APs with controllers, but again this architecture is not something that would suit us, because of absent central management.

Initial deployment is very easy but tuning and understanding of all things at management can take some time. Once it is set and working – it is very good solution with wide range of possibilities.

The Hive Manager is extremely easy to use and navigate, even for someone with very little network experience. The interface is very logical and easy to manage.

After recently decreasing our tech staff, Aerohive has been a lifesaver. Our network rarely needs attention, and the reports and configurations are easy to run when needed. This has saved us a lot of man-hours!

Pricing is a little high, but I have no complaints with the service or devices themselves. Occasionally, a device needs to be rebooted, but it is rare.

I have used it for two years.

We did not encounter any problems with deployment. Once everything was hooked up, and the configurations were set, it all fell into place seemlessly.

Issues with stability are few and far between. Occasionally, an access point needs a reboot, but our clients have no trouble accessing the network on a regular basis.

We have not had any issues with scalability. As we transitioned to Aerohive, we still had other access points in use, from another manufacturer. We've never had any trouble with increased use, or multiple devices.

Customer service is probably the area I am most happy with. They have it right. Aerohive is easy to get in touch with, quick to answer any questions, and they were very patient with me. I had very little experience, and they walked me through everything I needed to know, checked in frequently, and made sure I was happy.

The level of tech support is fantastic. They are very much in the business of helping customers quickly and efficiently.

We did have another solution in place. I switched because of the ease of use I saw with the Hive Manager. Also, Aerohive had helped with the network at a conference I attended, and it was the best year we ever had in terms of connection.

The initial setup was very straightforward. As someone with very limited network experience, I was able to get the devices up and running myself with just a couple of calls for support.

I implemented through a vendor team. Their knowledge was fantastic, and the collaboration between them and the Aerohive folks was amazing. Both were included in all correspondences.

It's very difficult to calculate the ROI on something like this, but here's what I can say: We were able to layoff our network administrator, and give the network over to someone with very little experience. We saved a salary, and not many of my hours are currently being spent on the network. So I think the return is very high!

The pricing and licensing appear to be a bit high, but you get what you pay for. It's a great product with excellent customer support.

We evaluated Meraki and that was a close second. In the end, I do believe we made the correct decision for our organization.

When you are considering a move to Aerohive, ask if you can get a sample device to run on your network. I did this, played around with it for a while, and it helped tremendously.

• Centralized management of APs at separate locations (we have over 10,000 APs spread over more than 190 sites).
• VPN capability.
• Controller-less so that we don't have to worry about upgrading a controller to support newer models of APs when they are released, or having to configure many controllers.

• We spend less time configuring/maintaining/troubleshooting controllers at a multitude of sites.
• "Single pane of glass" to go to when we need to troubleshoot wireless.
• Good troubleshooting tools that are built-in.

• When there are errors, the description could be worded better to give you a better idea of what is wrong.
• GUI could be enhanced more to allow more advanced sorting, greater variety of bulk changes, and more useful information when making deletions in configurations.

We've used it for over 2 1/2 years.

We did have issues with deployment, but not because of Aerohive. The issues were because of the vendors doing the work (cabling contractors and AP installers).

We didn't really have issues with stability, and they were a lot less than our previous solutions.

We had no issues with scalability at all. Aerohive scales very well.

Customer service is great.

Tech support has been great.

Yes, we were primarily a Meru shop with a little bit of Aruba and Xirrus. We switched because Aerohive presented a much better solution when our wireless RFP went out. The cost and feature set to scale for our deployment just made Aerohive a clear winner.

The setup was a little complex because we had never used the product, and we were making network changes to how things were configured previously.

The configuration was a collaboration between in-house and an Aerohive engineer. The implementation in terms of cabling and actual installation of APs were done through a vendor. The vendor expertise was not as great as we would have liked.

Meru, Aruba, Cisco, and one other that I can't remember were all considered before Aerohive was chosen.

The initial configuration of the Aerohive solution may seem a little daunting, but it is worth it and becomes a lot easier as you begin to use it and understand how it works. If you are coming from a multi-controller environment, you will be extremely happy.

We are a distributor and ExtremeCloud IQ is one of the products that we have experience with. It is primarily used by bigger companies in industries such as healthcare.

The support organization behind this product is extremely professional.

This is a product that suits the many needs of many customers.

We are happy with the interface.

First time users may find it difficult to get going into the right direction. After registering for a new CloudIQ, where to start. Some guidance would be helpful.

I have been working with ExtremeCloud IQ for two years.

It's extremely stable. Most of the time, it works like a charm.

This is a very scalable product. It works fine with two or three access points, but also in an environment where you have hundreds or even thousands of them.

We have had no issues with technical support.

The initial setup is straightforward. If you want to have a straightforward network, it's extremely simple to set up.

It is not the cheapest product but I think that the price is reasonable because you get a lot of support of it's needed. This is a professional access point.

There are many alternatives that we evaluated, and we chose ExtremeCloud.

Overall, we are definitely satisfied with this product. They are well ahead of what I want to see. Sometimes, when I think that a new feature might be nice, it's there already.

My advice for anybody who is looking at this product is that there may be a small barrier to getting started, but just jump over it and you will definitely be surprised by the simplicity of the whole product.

The autopilot version of Cloud IQ is coming, and it has a lot of artificial intelligence in it. It will handle jobs that the normal IT person does. You can just leave it alone, close the door and throw away the key.

I would rate this solution a ten out of ten.

It provides cloud-based management and superior resiliency.

It enabled mobility and district-wide consistent performance.

We've used it for four years.

The PoE switches we purchased were/are very difficult to configure.

We encountered no issues with stability.

We had no issues with scalability and, in fact, enlarging the environment was extremely simple.

I haven't used it much, but it's great when I have.

Top notch! The technicians manning the help desk are very knowledgeable and proficient. They offer great advice and help with best practices.

We had a completely different way of doing wireless, so this was a "start from scratch" project. I evaluated a number of vendors and visited several peer sites before choosing a solution, though.

As straightforward as you could expect from a complex project. Aerohive was the easiest portion of it too.

The vendor is a reseller of Aerohive and would get a C or C+ from me. We cut loose very early from needing their support though, and that is to the credit of Aeorhive who gets an A+.

This is a school district, so N/A.

We evaluated Aruba, Rocket, Cisco, HP and one or two others.

It has been a total success and well-received by our staff and students. If you need a wireless infrastructure, you cannot go wrong with Aerohive.

I am not using it right now because I am an integrator working on projects for my customers.

ExtremeCloud IQ is used to manage many types of Extreme Network devices. Only Extreme Networks are used. WiFi access points, switches Switches, and wifi access points are the most common.

This solution's most valuable feature is its short deployment time. 

You can install certain equipment without it, but make it a template first and then connect the device. And the device will already be configured, after connecting to the internet.

Pricing could be improved. It could be lower.

In terms of technical features, there are a lot of them. I don't see the need for any new features at this time. It's a complete product.

I have been working with ExtremeCloud IQ for approximately a year and a half.

We are using the latest version.

From my perspective, ExtremeCloud IQ is a stable solution.

ExtremeCloud IQ is very scalable.

As we were using it for testing purposes in our company, we had two or three people who were using this solution.

I am responsible for configuring and designing all the networking. 

I am the Solutions Architect, and I conduct the implementation as well.

When you want assistance, the technical support team is both responsive and helpful.

I would rate their technical support a five out of five.

Positive

Previously, I did not use any other solutions.

The initial setup was easy.

It took 30 minutes to deploy.

This solution can be maintained by one person.

The installation was done in-house. We completed it ourselves.

I am not involved in the price, but I am sure that it is not cheap. 

I am not responsible for the project's pricing. I can't tell you the numbers.

I don't have any experience with Cisco DNA Center, so I just wanted to confirm and compare the differences between Cisco DNA and the other solution.

I would definitely, recommend this product to others who are interested in using it.

I would rate ExtremeCloud IQ a nine out of ten.