ExtremeCloud IQ Reviews

ExtremeCloud IQ is an intuitive platform. The tool's ability to streamline network operations depends on the end customer. Sometimes it's quicker, and sometimes it takes much longer. It helps me to address network problems. 

In our end customers, we activate two-factor authentication for login, ensuring very secure access. The tool's security features presented are also very good.

For me, the only issue is the potential delay in the tool statistics updating in real time after making changes.

The product's stability is good. 

I rate the tool's scalability an eight out of ten. 

My experience with customer support is good. 

The major differences between ExtremeCloud IQ and competitors include the superior updating of devices and the overall better support provided by the cloud solution.

I rate the tool's deployment a seven out of ten. The duration for deployment varies based on the client's specific configurations and requirements. It can range from one day to sometimes three days for final configuration and functionality. Three resources are enough to handle the tool's deployment. 

ExtremeCloud IQ's pricing is high. 

ExtremeCloud IQ is considered a very good platform with excellent support, although there may be some concerns with pricing and a minor issue with information delay in statistics.

ExtremeCloud IQ is the next level of monitoring from Extreme. Our customer used to use NetSight, and the next generation of that is ExtremeCloud IQ. We use the solution to manage the wireless solutions and the devices on the network.

Our customer used to have a lot of issues with the previous version of the wireless network from Extreme Networks. When we deployed the new IP that is managed wirelessly in the cloud, it fixed the problems. Now, we don't have any more reports, and everything works fine.

There are some things that need to be fixed. For example, the solution will show us that there are some issues, but when we try to find those issues, we can't see them. The IP shows us that a certain number of devices are connected, but when we go inside the IP, the number is different. Maybe it has some kind of delay in the statistics that it's reporting, but the manufacturer needs to fix it.

I have been using this solution for about a month. 

The stability is good. We haven't had any issues with it. 

We currently have seven or eight people using the solution.

The technical support team helped us with deployment. They gave us recommendations, and helped us fix issues that came up. They were very helpful. 

The way that we can set up devices in the cloud is very easy, so we can do it if we follow the guide. It took us less than a week to set up.

I handled the implementation myself. Two people are needed for deployment, and one person is enough for maintenance. 

I think that it's a very useful cloud solution. I would rate this solution as a nine out of ten. 

Cloud Management because of the ease of use and Bonjour Gateway to integrate Apple technology. Cloud management enables me to monitor my wireless network offsite and make required changes.

It has provided us with a fast, reliable wireless network. Aerohive has enabled us to roll out a successful BYOD scheme to 3 year groups to enhance teaching and learning in the classroom.

Additional add-ins such as HiveSchool and MDM are a fantastic idea, however they lack functionality at present. It would be great if teachers could manage their class of BYOD devices using Hive Manager.

4 years, over two different roles.

Nothing major. A batch of wireless access points were recalled due to a hardware issue, however they were replaced very quickly with minimum fuss. I had no other deployment issues, it was a very smooth transition!

I have not experienced issues relating to stability. Aerohive is very stable and has been up for over 2 years without a single fault!

None at all. Aerohive is very scalable due to its pricing and licensing model. It gives the consumer the flexibility to expand their wireless network as and when funding is available. It is great to just be able to buy a new AP, plug it in and off you go!!

Aerohives customer service is second to none. They are extremely helpful and friendly. The company really care about the customers experience with the product. They also run a rewards scheme for loyal customers which is better than any I have come across in my professional career.

Technical support from Aerohive has been excellent. I receive technical support through their third party supplier, LAN3 who are excellent also. I have no doubts if I contact them with an issue, it will be dealt with immediately and to a high standard.

Yes, we used HP wireless previously. Switched for several reasons. 1) The controller was unreliable 2) the wireless network was hard to manage 3) The wireless signal was poor 4) I had used Aerohive previously and loved it 5) The school wanted to do BYOD and I would trust no one else with this important task!

Initial setup was straight forward. The GUI is easy to navigate and I was familiar with it as I have been on Aerohive training. Easy to follow wizard for basic setup.

Through a vendor team, LAN3 Ltd. They have been excellent from sales through to technical support. I have attended two training sessions at LAN3 on Aerohive and I found the sessions to be both informative and enjoyable. Support for Aerohive is impeccable.

Secondary School Education. I have worked in the industry for 10 years and have knowledge of various educational software packages, as well as corporate networking and infrastructure.

Pricing of Aerohive Access Points are reasonable. They provide educational discount as well as BOGOF offers when buying in bulk. Licensing is straightforward, 1, 3 or 5 year license per access point. Included in that price is cloud management for that access point.

Yes, I looked at several other options. These included ARUBA, RUKUS, MERU and MIRAKI. None of these solutions came close to Aerohives offering in terms of cloud management and ease of use.

Aerohive is hands down the best wireless network provider I have used. Their products are affordable, realisable and packed with features! The company is excellent in all areas and it is apparent they are about their customers experiences.

The HiveManager reporting features are extremely valuable for quick glance at network and application usage of your wireless network.

Aerohive Wireless solutions have allowed us to take the guess work out of managing a wireless network. The “single pane of glass” view into your wireless network allows you to manage all of your access points and clients in one location, greatly reducing the amount of time it may take to isolate and resolve issues.

The initial learning curve when first deploying Aerohive is less than some larger competitors, but still significant when compared to other cloud controlled wireless products such as Meraki. Ease of setup and deployment, as well as tasks such as application access management, bandwidth throttling, and QoS could be greatly simplified.

3 years.

Some initial reading and/or training is likely required before successfully deploying Aerohive Wireless products, however once you have a firm grasp of where things live in the HiveManager issues should be few and far between.

We have not had any issues with stability or the hardware itself. Some issues were seen with older wireless standards (B/G) and needed to be addressed by modifying radio strengths, etc..

None so far.

I believe I’ve called Aerohive support 3 or 4 times and each time I had someone on the phone in less than 5 minutes. No hoops to jump through like Cisco and no basic tier 1 style questions. Just good engineers ready to help.

The level of technical support is excellent.

I’ve used both Cisco and Meraki extensively and have found Aerohive to offer the best mix between stable hardware and software and ease of setup, deployment, and management.

Initial setup can be more complex than a home office or small business wireless solution and does require some initial training or reading at the very least. It’s less complex than something like Cisco WLC.

I’ve implemented Aerohive several times both in house and as a IT Consultant for small to mid size businesses.

Hard to estimate with a wireless network solution, but time saved by keeping your workers connected to your network instead of running down obscure connectivity issues with SOHO solutions is time well spent.

All in, our deployment was under 5K for a medium size office of about 75. There really is no day to day cost associated with using Aerohive. It’s been cruising along without issue since deployment, with minimal time spent making configuration tweaks and updating firmware on occasion.

Yes. Meraki, Cisco, and Arbua networks were all evaluated.

For any wireless network implementation, a wireless survey of the space is key to a successful deployment. As for Aerohive specifically, stay away from older B/G devices if you can keep them off your network, and keep the radio power as low as you can manage to avoid issues with surrounding wireless networks…especially in congested areas/cities.

The Hive Manager is extremely easy to use and navigate, even for someone with very little network experience. The interface is very logical and easy to manage.

After recently decreasing our tech staff, Aerohive has been a lifesaver. Our network rarely needs attention, and the reports and configurations are easy to run when needed. This has saved us a lot of man-hours!

Pricing is a little high, but I have no complaints with the service or devices themselves. Occasionally, a device needs to be rebooted, but it is rare.

I have used it for two years.

We did not encounter any problems with deployment. Once everything was hooked up, and the configurations were set, it all fell into place seemlessly.

Issues with stability are few and far between. Occasionally, an access point needs a reboot, but our clients have no trouble accessing the network on a regular basis.

We have not had any issues with scalability. As we transitioned to Aerohive, we still had other access points in use, from another manufacturer. We've never had any trouble with increased use, or multiple devices.

Customer service is probably the area I am most happy with. They have it right. Aerohive is easy to get in touch with, quick to answer any questions, and they were very patient with me. I had very little experience, and they walked me through everything I needed to know, checked in frequently, and made sure I was happy.

The level of tech support is fantastic. They are very much in the business of helping customers quickly and efficiently.

We did have another solution in place. I switched because of the ease of use I saw with the Hive Manager. Also, Aerohive had helped with the network at a conference I attended, and it was the best year we ever had in terms of connection.

The initial setup was very straightforward. As someone with very limited network experience, I was able to get the devices up and running myself with just a couple of calls for support.

I implemented through a vendor team. Their knowledge was fantastic, and the collaboration between them and the Aerohive folks was amazing. Both were included in all correspondences.

It's very difficult to calculate the ROI on something like this, but here's what I can say: We were able to layoff our network administrator, and give the network over to someone with very little experience. We saved a salary, and not many of my hours are currently being spent on the network. So I think the return is very high!

The pricing and licensing appear to be a bit high, but you get what you pay for. It's a great product with excellent customer support.

We evaluated Meraki and that was a close second. In the end, I do believe we made the correct decision for our organization.

When you are considering a move to Aerohive, ask if you can get a sample device to run on your network. I did this, played around with it for a while, and it helped tremendously.

It provides cloud-based management and superior resiliency.

It enabled mobility and district-wide consistent performance.

We've used it for four years.

The PoE switches we purchased were/are very difficult to configure.

We encountered no issues with stability.

We had no issues with scalability and, in fact, enlarging the environment was extremely simple.

I haven't used it much, but it's great when I have.

Top notch! The technicians manning the help desk are very knowledgeable and proficient. They offer great advice and help with best practices.

We had a completely different way of doing wireless, so this was a "start from scratch" project. I evaluated a number of vendors and visited several peer sites before choosing a solution, though.

As straightforward as you could expect from a complex project. Aerohive was the easiest portion of it too.

The vendor is a reseller of Aerohive and would get a C or C+ from me. We cut loose very early from needing their support though, and that is to the credit of Aeorhive who gets an A+.

This is a school district, so N/A.

We evaluated Aruba, Rocket, Cisco, HP and one or two others.

It has been a total success and well-received by our staff and students. If you need a wireless infrastructure, you cannot go wrong with Aerohive.

• Controller-less APs
• Auto-Provisioning
• App and firewall security at the AP
• Reliability

I never worry about the WiFi being down. An AP might have issues, but the others automatically increase power to fill in the gap. Usually, an issue is resolved with a configuration push and a restart.

Their firewall configuration gets funky and it can be difficult to understand.

We have been using this solution for over five years.

I did not encounter any issues with deployment.

I did not encounter any issues with stability.

I did not encounter any issues with scalability.

Customer Service is excellent! I have had no reason to give them less than a 10 on a post ticket survey.

Tech support is great. Sometimes the Level-1 person can't help, but they engage engineers quickly to assist if needed.

We used Symbol Controller based WiFi. It was terrible, it went down all the time, and it was difficult to upgrade or add APs to.

The setup was straightforward. You build a policy in HiveManager Online, set the sub-net, and then plug in an AP on that sub-net. This will automatically push the configuration down, once it calls home from your network.

A vendor assisted with our first roll-out. After that initial one, we have done all other implementations ourselves without any issues.

It is difficult to say with WiFi. I never have to deal with it and people don't complain about it. If everyone who needs to connect, and can do so without issues, then productivity is increased for sure.

Buy near the end of Q4 in order to get a deal.

We looked at several other options, including Cisco and Aruba.

You will not regret buying this solution.

Overall management / UI is great. There is a lot to it, but it is well organized and relatively simple to use.

The guest user portal and generation of PPSK's has proven invaluable.

The self-registration guest wi-fi portal and optional approval are very important to the functionality of our environment.

While the UI is great, it could still use some tweaks. The latest revision is heading in the right direction.

Started using it in August 2015, but didn't use it in-depth until about May-June 2016.

The biggest issue we encountered was a bug in the guest self-registration portal, which was minor in the big picture.

Stability is not an issue at all. Since implementation, we have had more power outages than wi-fi outages. I'm even impressed at the coverage during AP updates.

Scalability is not an issue in our environment at all. We have over 100 AP's, some of which are in near Faraday cages in our facility.

Customer service was fantastic. We had to call a few times during implementation and minor troubleshooting and we always got an answer.

Technical support is extremely knowledgeable, responsive, and eager to get answers. If we were unable to get a response on the phone call, we always received a timely call back.

We did not use an enterprise solution previously. We built a new manufacturing facility and needed a solution that would meet our needs.

Slightly complex - we have multiple profiles / classes of users, multiple SSID's, and different types of AP's.

We implemented using a consultant. I'd give them an 8/10 at the start of the project and 9/10 after the project.

ROI is difficult to answer in this situation. Wi-Fi cost was part of infrastructure cost of our new manufacturing facility.

Pricing and licensing is straight forward. Make sure to read appropriate documentation and ASK QUESTIONS. Also be sure to always ask about three-year renewals on licensing, there can be huge savings.

We evaluated Meraki prior to choosing Aerohive. At the time, Meraki did not support PPSK's, which was a requirement for our network.

The overall experience is very good. The best part is that it can be managed with a skeleton IT support team.