ExtremeCloud IQ Reviews

The most valuable feature for me is the ability to operate in a controller-less fashion. Allowing the APs to function if connectivity is lost to the controller can be very valuable.

These devices have allowed our wireless network deployment to go from a 'best-effort' nicety to an 'expected' accommodation. The dependability is definitely appreciated.

The area that I would like to see improved is searching within Hivemanager. There have been several occasions where I was attempting to delete an 'unnecessary' or 'unused' configuration item and was advised by the system that it was still in use by another policy. Trying to find that policy was very time consuming.

We have had Aerohive deployed in our environment for over eight years.

We did not encounter any issues related to deployment of the Aerohive access points.

We have not encountered any issues related to stability of the Aerohive access points.

We have not encountered any issues related to scalability of the Aerohive access points.

I would rate customer service around 8/10. We have not had any significant problems necessitating a call to customer service. They have always been willing to help.

I would rate technical support at 8.5/10. The technical support teams seem to be pretty robust. Our main needs for technical support have been for hardware failures rather than software or configuration issues.

We did not have any previous solutions in our environment.

This system was set up before I began managing the environment. I cannot say if there were issues in the initial setup, or speak to it being straightforward or complex.

This was implemented via an in-house team with the assistance of an Aerohive engineer.

Our return on investment has been positive, overall. It is very difficult to gauge this statistic in our environment due to this product being used 'in addition to', rather than 'in place of' a wired infrastructure.

Concerning Aerohive, this topic is not one that I have been involved with and, as such, I do not wish to give advice regarding.

This system was set up before I began managing the environment. I cannot say which vendors, or even if other vendors were evaluated.

Aerohive's Hive Manager allows you to control all aspects of your WiFi network, from anywhere. The dashboard shows you the heavier users, the problem spots on your network, and the general health of your WiFi system, at a glance.

One can easily set up and take down new networks for testing, or long term visitors, or easily set up temporary access for visitors.

Not really. I'm not sure what more to say except that I can't think of any areas for improvement. The 120 character requirement for reviews is unnecessary.

5

No issues with deployment. Again, I'm not sure what to say except that I didn't encounter any issues with deployment.

Have had no issues with stability. Again, and again, I'm not sure what to say except that I don't have any issues with stability.

The adapters have scaled to meet the needs of our students without issues. Which means that I didn't encounter any issues with scalability.

Excellent service. Yes, the service was and is excellent. And again, and again, the one hundred and twenty character requirement for reviews is unnecessary.

Excellent support. Yes, the support was and is excellent. And again, and again the one hundred and twenty character requirement for reviews is unnecessary.

Mikrotik, impossible to manage these devices. Mikrotik requires that you know their proprietary system to get it to work.

Very easy to set up. Much easier to set up than to meet the requirements for this review, the one hundred and twenty character requirement is very onerous.

Installed and set them up myself. If you can string wire and find an electric outlet you can install these WiFi adapters. The software is a breeze to use.

I don't calculate that. These just work and fit our needs. Again, I don't calculate the return on investment. If the device makes my life easier, and it works, I judge it a positive move.

In education, install via e-rate to make the product quite affordable. They are similar in price to most competing brands.

Yes (ruckus, cisco, meraki, etc.) but this had the easiest interface to set up. Again, the interface is very easy to set up. A general knowledge of networks is all you need.

No. No. No. I have no additional comments or advice, but I do have a suggestion, that the 120 character minimum is removed from these reviews.

It's nice to have a single interface to configure, troubleshoot and remediate any issues. It has been a huge time saver, even if the interface is a little "clunky".

Tracking down issues is fairly easy and we're able to identify and rectify the problem from one place.

A redesigned UI with better flow and more intuition would make configuration much easier.

Going on 3 years now.

A little bit of a learning curve at first but with proper training and a better understanding of the system it finally clicks.

No stability issues.

Had some client issues, but nothing with the Aerohive equipment.

Customer service has been great for the most part, haven't had too many interactions with them.

Level 2 support is always top notch.

Nothing enterprise-wide, but we did use some CIsco and Linksys products for a small office roll-out.

Initial setup was a little complex, just needed to think a little differently than with other vendors.

Cisco, Aruba, Meraki (before Cisco purchased).

It's given us the ability to easily configure and install appliances.

We have been able to increase the bandwidth accessible to our users ten-fold though RADIUS server authentication with our MS Active Directory.

The only thing that I can think of would be for them to provide a standard out-of-the-box WiFi policy template that could work as temp default setup without having to build a functional network policy in the Hive Manager. This is nothing big, but would allow someone who doesn't have time to build out a complete policy to turn on WiFi after installation for test purposes very quickly.

It's been two years since we had our campus covered with Aerohive appliances.

There were no issues and everything worked as expected directly out-of-the-box.

I'm pleased with current performance and do not have any issues that need to be addressed.

We've had no issues scaling it.

I'm very pleased with the level of customer service and Aerohive's attention to customer concerns.

I'm also pleased with the level of technical support. There has been nothing that I have found that could not be solved with either the knowledge-base solutions or technical-support chat help.

• Controller-less Access Points
• Option of private or public cloud
• Private Pre-shared Key

Easily make changes to the WLAN via the online portal rather than through a hardware controller. Reducing time spent by our team to make changes as when required.

I personally think the user interface could do with touching up but that’s being overly critical as I can’t think of anything hardware related that requires improvement.

2 years.

Deployment was a piece of cake.

We have only had one WLAN drop since installing the Aerohive AP121.

We only use a couple of these in the office so we cannot comment on scale at this point.

We have never needed to approach customer service as the device has never given us any troubles.

We have never needed to approach technical support as the device has never given us any troubles.

TP-Link Business Wireless Router.

The initial setup was a doddle. Very easy to configure with a private and guest SSID. We have now moved to using an External Radius which works without issue.

We handled all implementation ourselves.

The amount of time spent troubleshooting wireless issues is now non-existent so our ROI is priceless as it stands.

£500 for the unit. Zero cost for the day to day usage.

Motorola WING but it was overkill for our needs of a small business.

Try it out as a demo first. It might not suit everyone’s need.

• Very easy deployment
• Great radio performance
• Application signatures – very powerful L7 firewall
• Tools for troubleshooting of Wi-Fi clients

We implemented more advanced Visitors networks on our sites and also more strict security rules for bring your own device and other wireless access networks. That wasn't possible without L7 firewall on AP itself. Also before we didn't have central management for all APs at our organization – now we can change anything we want from within one place.

Aerohive configuration management can be little hard to understand for someone who has never worked with it. The initial configuration is easy but advanced tuning needs deeper knowledge of Wi-Fi technology and also about Aerohive management.

On the other hand – the support is very helpful and documentation is very large and contains almost everything that can be found at HIVE console.

One year and 6 months.

No. Deployment was smooth with any major problems

We had/have some problems with stability, but it’s not problem with Aerohive itself. We are covering manufacturing/industrial environment, which is emitting lots of interference on the 802.11 b/g/n band. Stability on this band is very poor due to the environment, but on 802.11 a/n band (because of more channels) stability is very good.

Scalability is not a problem at all. At some places we have “high density mesh” and L2 roaming along with automatic channel distribution is working very well.

Customer service is very helpful. Before deployment we were speaking with our regional customer service and then directly with Aerohive. Both gave us the necessary information for deployment and initial configuration.

Customer service is very helpful. I am using two different ways to solve the problems – one is through my regional contact (Aerohive reseller + support) and second is directly with Aerohive support. We submitted some cases and all were solved with an explanation of function or a bug fix in a new release.

We had “non central management” wireless solution before Aerohive. That was our primary goal for switch – to have central control over wireless connection at whole company and enforce different set of security policies.

Initial setup was straightforward – it’s very easy to deploy it. We had a pilot on one site, where all our needs were tested and then solution was deployed to the rest of company.

We deployed by “in-house company” team. Initial/tuning configuration was done by me and physical deployment was done by local IT support on remote sites.

Yes – we did evaluations of some other products.

We tested Cisco Meraki – Meraki is very good product, straightforward with configuration, but they don't provide central management which can be kept in-house, but only hosted on their cloud. We were not satisfied with it, because we want to keep all our info inside our network.

We also tested Cisco APs with controllers, but again this architecture is not something that would suit us, because of absent central management.

Initial deployment is very easy but tuning and understanding of all things at management can take some time. Once it is set and working – it is very good solution with wide range of possibilities.

Having the ability to distribute policies based on AD group membership is fantastic. We can use one SSID and steer clients to different VLANs based on membership.

By using AD sign in for our wireless, we can track things like printing volumes far easier than ever before. Also we can pinpoint the location of users should that need arise.

With a lot of clients, the client listings are a little slow. Once in a while some of the access points need to be rebooted to perform an upgrade, but that's been the exception to the rule.

With the Online Manager, if you choose to view the connected clients and there are a lot of them (and you want to view them on one page), then it takes a little while to generate the page.

Around four years

Not at all, the Aerohive support team was terrific during deployment, and afterwards if we had any questions or issues.

Not really, on occasion a few of the access points seem to slow down and a reboot fixes it quickly but it's not been often enough that we've needed to figure out why.

No issues. In high traffic areas, or in poor coverage areas, we've simply added APs and they're onboard right away. There are a couple of large rooms that have had an AP added due to the 100 client limit.

Top notch. I haven't had to deal with support very often, but the few times that I have they've been very responsive.

Again, top notch. Problems are dealt with quickly and efficiently, and if escalation is required that happens immediately.

We've used HP and switched because of the appeal of a controller-less wireless solution, and the appeal of simplified management.

I wasn't here when the initial deployment took place, but as I understand it it was incredibly smooth. The planning tool is very intuitive and helpful.

In-house. The deployment was performed by our IT manager with little outside help needed. Once an AP is set up as you'd like, copying the config is very straightforward.

Not sure how to calculate this, but I suppose it's been less expensive to operate than the old network as there is less time involved in managing the system.

It's a little pricey, but then so is the competition. You do require a license per device, so make sure that if you order more APs you have also purchased licenses.

Sure, Cisco, Aruba, HP... The usual suspects. Aerohive seemed like the way to go for a few reasons. The cloud based management was among the deciding factors. We can check on and manage the environment anywhere, anytime.

I'd encourage anyone to use Aerohive products, they've been trouble free, they're timely with upgrades (including new functionality).

Built in spectrum analysis!

Built in mapping ability, built in survey ability, Client Classification Policy (to be able to move clients to the appropriate VLAN), and PPSK are the most valuable features.

It gives us the ability to make guest connections to our wireless network easier. We don't have to worry about issues with getting 802.1x authentication set up, which can be tricky depending on Cert chains, virus scanners, and 3rd party hardware software that controls the wireless settings. Also give our residents the ability to have a better gaming experience with their gaming consoles, the Client Classification Policies let us move their gaming console to a less restrictive VLAN so they can make connections to do online gaming better.

It would be nice if they could get better from separating an XBOX One console from a regular windows machine.

I think their bandwidth steering could use some tweaking, in a high density deployment with a lot of 2.4Ghz only clients it causes problems and we had to turn it off in those areas.

Maybe give the ability to turn off the newest HiveOS for the devices. When you go to push out a complete config to the wireless APs you have to be carful and uncheck the box to push out the latest OS. It would be easy to do on accident if you were in a hurry and were not paying close enough attention

9 Months

No, once the local Hive Manager VM was set up it was pretty simple to get the APs going. If you haven't ever had experience with an enterprise wireless system though, you would defiantly want training first.

Just some problems with bandwidth steering and 2.4Ghz only clients being able to connect regularly.

No.

8

7

Yes we used Extreme/Enterasys. They were starting to charge to much for their product, also some of the features that are included out of the box with Aerohive cost big $$$ with Extreme.