ExtremeCloud IQ Reviews

The support.

The support team at Aerohive is out of this world! Whenever I have a concern, question, or just need a refresher the helpful staff at AeroHive is there to help me. By far, the best relationship I have ever had with a vendor.

A mobile app would be awesome.

Two years.

Nope.

Nope.

Nope.

10 out of 10.

10 out of 10.

Cisco. We swapped to Aerohive because of many reasons.

1. One reason is the installation. The install of the AP250s is much easier on the drop ceiling compared to their Meraki MR42 counterpart.
2. Another reason is the price to performance. We found that the AP250s perform better than the MR42s at almost half the cost. With the money we saved, we were able to up our concentration of APs.

Yes. As easy as 123!

In-house.

Nope.

Their distributed model - they call it cooperative control - rather than a controller-based system, has permitted a centralized management control plane with HiveManager while data flows just as it does over any LAN. They also have robust troubleshooting tools available.

We have been able to deploy complex wireless solutions to our users with minimal difficulty.

Aerohive's new version of HiveManager, known as NG, while offering new features, still needs development and an ability to migrate from "classic" versions of HiveManager.

NG is a step in the right direction towards both an improved interface (interface being a deficit noted by other reviewers) and SDN. After years of development on "classic" versions of HiveManager, NG is still a work in progress. As of 2016, they have yet to add support for their line of BR routers and CVG VPN Gateway to HM NG. HiveManager 6 is still required to centrally manage these devices. As a result, we are currently running both HM "classic" and NG in our environment.

I have been assured support is on the way, but other features, such as open API support, seem to be taking precedence in development.

We have used it since 2008.

There have been minimal issues, usually when updating to new versions of Hive OS.

One HiveOS release, we downgraded until the next revision was released.

We have never hit a ceiling, although I feel confident we would have if a controller-based solution had been deployed.

They have been very eager to please us.

As with any other IT vendor I've worked with over 20 years, some are better than others. Again, they seem eager to please and resolve any issues we've encountered.

I previously used Symbol/Motorola. We switched due to scalability and management issues.

It can be as simple or complex as you wish.

An in-house team implemented it.

Without needing to pay for controllers, we were able to invest in better wireless hardware. License and maintenance costs were minimal.

Before choosing, we also evaluated Cisco, Aruba, Meru, Meraki, Ruckus, and Motorola.

We integrated Aerohive into our Cisco-centric environment in 2008 and never looked back. Subsequently, when Aerohive offered other layer two devices, specifically switches, we opted to begin to upgrade our older Cisco access switches with Aerohive devices.

The most valuable feature for me is the ability to operate in a controller-less fashion. Allowing the APs to function if connectivity is lost to the controller can be very valuable.

These devices have allowed our wireless network deployment to go from a 'best-effort' nicety to an 'expected' accommodation. The dependability is definitely appreciated.

The area that I would like to see improved is searching within Hivemanager. There have been several occasions where I was attempting to delete an 'unnecessary' or 'unused' configuration item and was advised by the system that it was still in use by another policy. Trying to find that policy was very time consuming.

We have had Aerohive deployed in our environment for over eight years.

We did not encounter any issues related to deployment of the Aerohive access points.

We have not encountered any issues related to stability of the Aerohive access points.

We have not encountered any issues related to scalability of the Aerohive access points.

I would rate customer service around 8/10. We have not had any significant problems necessitating a call to customer service. They have always been willing to help.

I would rate technical support at 8.5/10. The technical support teams seem to be pretty robust. Our main needs for technical support have been for hardware failures rather than software or configuration issues.

We did not have any previous solutions in our environment.

This system was set up before I began managing the environment. I cannot say if there were issues in the initial setup, or speak to it being straightforward or complex.

This was implemented via an in-house team with the assistance of an Aerohive engineer.

Our return on investment has been positive, overall. It is very difficult to gauge this statistic in our environment due to this product being used 'in addition to', rather than 'in place of' a wired infrastructure.

Concerning Aerohive, this topic is not one that I have been involved with and, as such, I do not wish to give advice regarding.

This system was set up before I began managing the environment. I cannot say which vendors, or even if other vendors were evaluated.

The controller-less device management, built-in captive web portal, and reporting.

We moved from 6 individual consumer-grade APs to the Aerohives.  Keeping the devices up to date and obtaining usage info from them was a never ending ordeal.  I didn't have 1 controller to deal with I had 6.

The reporting, while a great improvement, is limited, at least in my experience, to the preconfigured charts and templates for those charts.  Obtaining raw data from the Aerohive units for use in other applications requires Tech Support intervention.

The Charts are nice for the circumstances for which they are developed. We just happen to be slightly outside of that so we have to hand write the data to enter elsewhere. 

To start with I work at a Library watching and running reports on clients is not really in our best interest.  So  many of the charts don’t help much at all and only if we are making a presentation to the board or something like that.  Which doesn’t happen very often.

We are really just after usage numbers to justify the money being spent.  To be very specific all we need is the number of unique clients we get per day totaled up for the month.  There is one report that gives us a bar graph showing unique clients each day of the month.  However, since we can’t get those numbers in any other form we have to total them up by hand to get the total for the month.

Not very difficult I admit.  However, we need to do this every month for 7 different libraries.  It would save us several minutes on the first of each month if we could just pull a report that could sum up those numbers for us or transfer the numbers into a preconfigured spreadsheet and then just send that to each library.  The first of the month is typically so busy every extra minute helps.

I can also imagine where some places would not want graphs or charts at all, just the raw data.  They could then use the data they need in reports or other applications that they already use.

The way it is now is still do-able and much better than it was.  That was merely the only gripe I really had about Aerohive for which I have yet to find a resolution.  

We've had no issues with deployment.

We've had no issues with stability.

We've had no issues with scalability.

We are partners and distributers for ExtremeCloud and we sell the solution to a lot of our customers. It is a cloud management solution that provides management and access control in a centralized environment with complete control over your network.

ExtremeCloud offers features that not a lot of other vendors do like their data storage and the ability to swap licenses.

I would like to see more security features such as NAC integrated to the solution. This would allow customers to be able to control all other users under one dashboard.

I am excited for the SD-WAN pieces to be added as well but I believe that there are already plans for this to happen.

I have been using this solution for the past seven years.

This is a stable product, I have not had any issues regarding stability.

The main reason why a lot of customers choose this solution is because of how scalable it is. You can scale as you grow by just adding more products.

We have had good experiences with respect to support.

It is easy for customers to use this product because they are able to interchange the license depending on their usage rather than having to buy individual licenses for each asset.

I would recommend this product to anyone who does not have it.

I would rate it a nine out of ten.

We sell this solution to customers. In terms of deployment, some customers require an on-premise solution, and some are okay with the cloud solution. It is a mix of both environments. We provide the latest version of this solution.

What our customers like the most is that this device is so rugged. It has very good performance and throughput. 

Its console is very easy to use and has many features, which makes it different from its competitors. Cloud IQ has all the features built into the console, whereas other solutions require you to integrate multiple solutions with their consoles. You don't need to add anything extra with Cloud IQ. With this single solution, you can do almost everything.

Its price could be lower. It is a simplified solution, but it has price challenges. It is costly as compared to other solutions. 

It has almost everything. The only thing is that MAC is not possible on the cloud, and it has to be on-premises.

I have been using this solution for approximately one and a half years.

It is a very stable solution.

It is very much scalable. It supports more than 100K access points in one console.

We got good support from them.

It has a very straightforward setup. There is not much to do. We just have to configure the console. That's it.

The deployment duration depends on the configuration that a customer wants, such as how granularly they want to configure the policies and whether they want to configure it as a WiFi. It is a cloud-based solution, so it generally doesn't take long. If you want to connect the API and make it live, it is a one-day job. Once you configure the controlled access, the API will connect to it, and you have to just push the policy on that API.

It is costly as compared to Meraki, Aruba, Juniper, and Cisco. Cloud IQ is an enterprise solution, whereas Meraki is specifically a single solution.

I would definitely recommend this solution. It is very good and stable. You don't have to go with multiple consoles and their integration. 

I would rate ExtremeCloud IQ a ten out of ten. It is a perfect solution.

Aerohive's Hive Manager allows you to control all aspects of your WiFi network, from anywhere. The dashboard shows you the heavier users, the problem spots on your network, and the general health of your WiFi system, at a glance.

One can easily set up and take down new networks for testing, or long term visitors, or easily set up temporary access for visitors.

Not really. I'm not sure what more to say except that I can't think of any areas for improvement. The 120 character requirement for reviews is unnecessary.

5

No issues with deployment. Again, I'm not sure what to say except that I didn't encounter any issues with deployment.

Have had no issues with stability. Again, and again, I'm not sure what to say except that I don't have any issues with stability.

The adapters have scaled to meet the needs of our students without issues. Which means that I didn't encounter any issues with scalability.

Excellent service. Yes, the service was and is excellent. And again, and again, the one hundred and twenty character requirement for reviews is unnecessary.

Excellent support. Yes, the support was and is excellent. And again, and again the one hundred and twenty character requirement for reviews is unnecessary.

Mikrotik, impossible to manage these devices. Mikrotik requires that you know their proprietary system to get it to work.

Very easy to set up. Much easier to set up than to meet the requirements for this review, the one hundred and twenty character requirement is very onerous.

Installed and set them up myself. If you can string wire and find an electric outlet you can install these WiFi adapters. The software is a breeze to use.

I don't calculate that. These just work and fit our needs. Again, I don't calculate the return on investment. If the device makes my life easier, and it works, I judge it a positive move.

In education, install via e-rate to make the product quite affordable. They are similar in price to most competing brands.

Yes (ruckus, cisco, meraki, etc.) but this had the easiest interface to set up. Again, the interface is very easy to set up. A general knowledge of networks is all you need.

No. No. No. I have no additional comments or advice, but I do have a suggestion, that the 120 character minimum is removed from these reviews.

It's nice to have a single interface to configure, troubleshoot and remediate any issues. It has been a huge time saver, even if the interface is a little "clunky".

Tracking down issues is fairly easy and we're able to identify and rectify the problem from one place.

A redesigned UI with better flow and more intuition would make configuration much easier.

Going on 3 years now.

A little bit of a learning curve at first but with proper training and a better understanding of the system it finally clicks.

No stability issues.

Had some client issues, but nothing with the Aerohive equipment.

Customer service has been great for the most part, haven't had too many interactions with them.

Level 2 support is always top notch.

Nothing enterprise-wide, but we did use some CIsco and Linksys products for a small office roll-out.

Initial setup was a little complex, just needed to think a little differently than with other vendors.

Cisco, Aruba, Meraki (before Cisco purchased).