ExtremeCloud IQ Reviews

The ability to manage the wifi from the cloud and not needing to have an on premise controller is great. Great support as well.

With our previous wifi system it was on premise and end of life. We were unable to get any more updates for it and with Cloud wifi there are no hardware limits and we also were able to expand mac authentication to 500 users vs. 125 with our existing system.

There could be better alerts setup for the access points. I also wish there was a way to track users roaming from access point to access point. It would also be great to have better interference assistance.

We have been using it for 6 months.

We did run into an issue where there was a lot of interference when we launched the new APs. We ended up also with issues that were compounded by firmware that was having issues as well. After working with support and an SE we were able to get the APs stable and working properly.

We haven't had any stability issues yet. The access points have been running smoothly since the initial deployment issues we had which has been great.

We had to tweak some power for some of our APs so they would not pick up the access points from our lower floors after we launched. After tweaking that we didnt have any issues scaling.

Customer service has been great. Any issues I have had were answered quickly and we were able to resolve things quickly. The demo we were setup with was long enough to meet our testing needs and we were given enough APs to test with.

Support was great to work with. Each tech I have worked with was very knowledgeable and easy to get ahold of. They were quick to escalate if our issues needed the next level of support. They would keep in contact.

We previously used Ruckus. We switched due to our equipment being end of life and we wanted to move to a cloud solution. Aerohive was able to meet both of those needs. We also wanted something that worked good with our noisy environment and was able to provide a stable connection with a lot of interference.

The initial setup was pretty easy. We did run into some issues due to some of our access points were initially registered to the HiveManager and not NG. Once I contacted support, they were able to get everything switched and I was up and running. The network profiles were a little difficult to setup to use Mac authentication.

We purchased through a vendor but didn't use them to implement the solution. They were very helpful with the trial and working with Aerohive on pricing and things. They are continuing to be helpful with a hardware switch out we are doing for different country access points.

Our return on investment so far has been more stable wifi that is future proof and faster than our old system. We don't have to worry about a controller going end of life and have the ability to manage the whole company from one central dashboard.

The pricing and licensing is a great structure and fairly priced. We looked at a few different solutions and they were right in line with competitors and cheaper. There is no per user license which is nice.

We evaluated Aruba and Meraki. Meraki was not our choice due to not being able to get a stable Wifi connection due to it being unable to handle the interference here in our office. Aruba was nice and the pricing was similar to Aerohive but I felt their cloud interface wasn't as user friendly.

I think this is a great solution and as more and more technology changes come out it should only get better. They are priced right and fairly user friendly to setup for someone with not much wifi experience.

It's given us the ability to easily configure and install appliances.

We have been able to increase the bandwidth accessible to our users ten-fold though RADIUS server authentication with our MS Active Directory.

The only thing that I can think of would be for them to provide a standard out-of-the-box WiFi policy template that could work as temp default setup without having to build a functional network policy in the Hive Manager. This is nothing big, but would allow someone who doesn't have time to build out a complete policy to turn on WiFi after installation for test purposes very quickly.

It's been two years since we had our campus covered with Aerohive appliances.

There were no issues and everything worked as expected directly out-of-the-box.

I'm pleased with current performance and do not have any issues that need to be addressed.

We've had no issues scaling it.

I'm very pleased with the level of customer service and Aerohive's attention to customer concerns.

I'm also pleased with the level of technical support. There has been nothing that I have found that could not be solved with either the knowledge-base solutions or technical-support chat help.

The managing of switches within this solution could be improved. 

In a future release, it would be great to have the use of AI and continuous improvements of existing features. 

We have used this solution for 11 years. 

This is a stable solution.

This is a scalable solution. 

The technical support for this solution is good. 

Positive

The initial setup is straightforward. 

This solution offers annual licensing that is middle of the range in terms of cost.

For any business considering this solution, I would recommend that they plan well.

I would rate this solution an eight out of ten. 

We use it for general business.

Its configuration and deployment are the most valuable.

They can improve just the onboarding process. More user information about the introduction to the product would be helpful. It would be good if they have a better user introduction to the new product because it is different than the prior version.

I have been using ExtremeCloud IQ for six months. I have used its prior version in my previous company.

It is very stable.

I don't know about scalability at this point. Right now, it is just 5,000 square feet with two nodes.

I haven't had any reason to contact them.

Once I figured it out, it was easy. There is an actual deployment interface, and if you can find this deployment interface when you first log into the application, it helps to speed up the deployment.

I implemented it myself. It was quick after I figured out the interface.

I did a multi-year license. It was a three-year license.

It compares well with others in terms of the price. It is about a hundred dollars per year on a three-year scale.

I would recommend taking a positive look at it. It has been a great product. I have used its prior version and never had any complaints with it.

I would rate ExtremeCloud IQ a nine out of ten.

We are resellers for this solution. The primary use case is for wifi for enterprises and for hotspots for telecom operators.

Being a controller-less solution is more cost effective and gives more flexibility.

The stability is good. 

It is scalable. 

The initial setup is straightforward. The deployment time depends on the size of the project but it has a normal wifi installation, site surveys, and connectivity between the management, the HiveManager, and the access points.

Pricing is a bit expensive. 

I would recommend going with this solution. It's a good product. 

I would rate it an eight out of ten.

We chose Aerohive because it was controllerless and the config tool is available as SaaS. Nothing more to do then pulling cables and plugging AP's into network.

Before we installed the Aerohive solution we had a few cheap individual access points without roaming or central management. Installing the Aerohive solution brought us a lot of management comfort and a good WiFi coverage for our patients with seamless roaming.

The only area of improvement we made ourselves so far is the temporary visitor solution in HiveManager NG which is quasi non-existent. We use an external LDAP server for this now, so no big issue for us.

3 years.

The deployment was without any issues. Once HiveManager recognized all our devices it was just a matter of pushing the config to them. Done.

We use nearly 30 devices for 3 years now. So far we had no downtime at all. During firmware updates we do every second AP at a time so we keep WiFi working all the time.

We only expand the network once until now, but it was as simple as the initial deployment. Add devices to HiveManager and push config.

They send us some demo devices upfront our decision taking. It came with extensive pre-sales technical email support. What more do you need?

We only needed pre-sales technical support with the demo devices they send us. We had email access up to a developer when needed. They had great experience.

We only had some single individual access points. That of course means individual config (no central management), no roaming, no full coverage ...

The initial setup was very easy. Plug the AP's into the network, wait for HiveManager to detect them and push he prepared config. Done.

We implemented the solution on our own, without any previous training or external consulting. That shows the ease of use. It would maybe have been different if we had chosen to put the HiveManager on premise. But with the cloud host solution it was really easy going for us.

We are a hospital and offer WiFi free to our patients and visitors. So there is no real ROI except customer satisfaction which is difficult to measure for us.

When using a smaller network we found it more interesting to use the cloud hosted HiveManager solution. We found it cheaper and easier to start. No internal resources needed.

We evaluated HP but they had no controllerless solution at that time (before Aruba acquisition). The controller price (you need redundancy, right ?) broke their neck in terms of budget.

If you start a new network immediately switch to HiveManager NG. Don't waste your time setting up your system in the old management solution as you will have to move anyway somewhen.

Having the ability to distribute policies based on AD group membership is fantastic. We can use one SSID and steer clients to different VLANs based on membership.

By using AD sign in for our wireless, we can track things like printing volumes far easier than ever before. Also we can pinpoint the location of users should that need arise.

With a lot of clients, the client listings are a little slow. Once in a while some of the access points need to be rebooted to perform an upgrade, but that's been the exception to the rule.

With the Online Manager, if you choose to view the connected clients and there are a lot of them (and you want to view them on one page), then it takes a little while to generate the page.

Around four years

Not at all, the Aerohive support team was terrific during deployment, and afterwards if we had any questions or issues.

Not really, on occasion a few of the access points seem to slow down and a reboot fixes it quickly but it's not been often enough that we've needed to figure out why.

No issues. In high traffic areas, or in poor coverage areas, we've simply added APs and they're onboard right away. There are a couple of large rooms that have had an AP added due to the 100 client limit.

Top notch. I haven't had to deal with support very often, but the few times that I have they've been very responsive.

Again, top notch. Problems are dealt with quickly and efficiently, and if escalation is required that happens immediately.

We've used HP and switched because of the appeal of a controller-less wireless solution, and the appeal of simplified management.

I wasn't here when the initial deployment took place, but as I understand it it was incredibly smooth. The planning tool is very intuitive and helpful.

In-house. The deployment was performed by our IT manager with little outside help needed. Once an AP is set up as you'd like, copying the config is very straightforward.

Not sure how to calculate this, but I suppose it's been less expensive to operate than the old network as there is less time involved in managing the system.

It's a little pricey, but then so is the competition. You do require a license per device, so make sure that if you order more APs you have also purchased licenses.

Sure, Cisco, Aruba, HP... The usual suspects. Aerohive seemed like the way to go for a few reasons. The cloud based management was among the deciding factors. We can check on and manage the environment anywhere, anytime.

I'd encourage anyone to use Aerohive products, they've been trouble free, they're timely with upgrades (including new functionality).

Built in spectrum analysis!

Cloud management and controller-less functionality are valuable features. The Aerohive model aligns better with the increasingly mobile workforce (i.e. high concentration of remote offices and telecommuters). The new Hivemanager NG product is a 100% improvement, making configuration even easier.

Competing products dependent upon controllers are a heavy lift. It can often seem as though you're managing a completely parallel network in addition to the wired LAN. This isn't the case with Aerohive. Most organizations don't have the human capital to spend on heavy management of a WLAN. Aerohive makes it much faster and easier to deploy. I had a a fully configured network (802.1X EAP/PEAP and guest SSIDs) deployed in a day. The built-in security features also make it much easier to provide compliance reports quickly.

There are still some support issues with the branch routers and the newer version of Hivemanager. I also think the branch routers are due for a significant update.

We've had no issues with deployment.

We've had no issues with stability.

We've had no issues with scalability.

Dump Cisco and run, do not walk, to Aerohive. In my personal experience, the support staff and sales people are excellent and very helpful.