I have been using the solution in my company since after we set up and configured the tool, we managed the migration. Sometimes, I have to take care of my customers. My customers are using the product well.
IT Manager at PTECH
Offers protection to network from attacks
Pros and Cons
- "It is one of the best firewall products."
- "The product's high price is an area of concern where improvements are required."
What is our primary use case?
What is most valuable?
The product can be used as a full-time solution and as a reasonable antivirus product. With the firewall, it protects the systems from ransomware attacks.
What needs improvement?
The product's high price is an area of concern where improvements are required.
For how long have I used the solution?
I have been using Fortinet FortiAnalyzer for five to ten years. I use the solution's latest version.
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Fortinet FortiAnalyzer
April 2025

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What do I think about the stability of the solution?
It is a stable solution. Stability-wise, I rate the solution an eight out of ten.
What do I think about the scalability of the solution?
If I consider my company's customers, some are government organizations.
How are customer service and support?
I get support for the product from the solution's website. I also get local support from a solution company that deals with our organization's support team. The product's support team is very good and knowledgeable. I rate the technical support a nine out of ten.
How would you rate customer service and support?
Positive
How was the initial setup?
For installation, I approached a technology company in Vietnam that provides the required team support.
The solution is deployed on the cloud, but it isn't easy to operate in Vietnam since money is collected every year.
The solution's deployment is difficult since you need knowledge about networks, rules, policies or else you may get confused when you collect information from your customers.
What's my experience with pricing, setup cost, and licensing?
The tool offers protection to my network. The costs related to the licensing part of the solution for each year keep increasing every year. In other countries, the product may seem cheap, but in Vietnam, the costs are high. There is not enough money for businesses to pay for the tool.
What other advice do I have?
For cybersecurity, my company normally uses the asset list and applies it to some applications like an antivirus or IDS system.
One of the product's tasks is to provide a firewall to check the effects of a customer's network from outside.
The automation of reports that is possible with the product is good, especially because Fortinet has a lot of products for the customers in the market, including those like the government, banking, and other small businesses. Many people in Vietnam use Bitbucket since they don't have much money. With the setup of the firewall, the traffic gets controlled. When you start the firewall very high, I believe the 30 percent time taken to assess risks is very high. The product becomes slow, and it may have an impact on the server.
The solution has impacted our company's operational costs by reducing them by 30 percent.
The performance offered by the product is high only when the network traffic is normal.
It is one of the best firewall products.
I rate the overall tool an eight out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer:

Security Manager at Yarix S.r.l.
We can gather logs and generate reports, but the license cost is high
Pros and Cons
- "The most valuable feature is the capability to gather logs and generate reports."
- "The integration with other vendors for log collection could be enhanced."
What is our primary use case?
Fortinet FortiAnalyzer is utilized to gather logs from all Fortinet products and generate reports.
What is most valuable?
The most valuable feature is the capability to gather logs and generate reports. Without this solution, the firewalls exhibit limited proficiency in displaying logs.
What needs improvement?
The integration with other vendors for log collection could be enhanced.
The licensing cost has room for improvement.
For how long have I used the solution?
I have been using Fortinet FortiAnalyzer for over three years.
What do I think about the stability of the solution?
I rate FortiAnalyzer's stability a nine out of ten. We have had instances of data loss or source loss.
What do I think about the scalability of the solution?
For our needs, FortiAnalyzer is scalable because we are not dealing with thousands of firewalls.
How are customer service and support?
The technical support is good.
How was the initial setup?
The initial setup is straightforward. The deployment took a couple of days.
For the deployment, we needed to create the server for deploying the FortiAnalyzer image and create the policy rules. We also had to complete the basic configuration of FortiAnalyzer. Following that, we configured all the resources and logs within FortiAnalyzer to collect and correlate the logs, which are then used to generate reports.
What about the implementation team?
We used a consultant for the implementation.
What's my experience with pricing, setup cost, and licensing?
We pay for an annual license, but we have the ability to determine the payment schedule with our distributor.
The cost of the license is high.
What other advice do I have?
I would give Fortinet FortiAnalyzer a rating of six out of ten. I am not satisfied with the solution as it falls short of a proper SIEM. Therefore, we would prefer to allocate more funds towards a SIEM in order to effectively collect logs.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Buyer's Guide
Fortinet FortiAnalyzer
April 2025

Learn what your peers think about Fortinet FortiAnalyzer. Get advice and tips from experienced pros sharing their opinions. Updated: April 2025.
849,190 professionals have used our research since 2012.
Team Leader IT at Tappoo Limited
Easy to use, easy to integrate, and configures multiple devices at the same time
Pros and Cons
- "The solution is easy to use and easy to integrate."
- "It would be good if the product could provide data about the websites users visit."
What is our primary use case?
I use the solution for the configuration process.
What is most valuable?
Logs are the most useful feature of the solution. The solution is easy to use and easy to integrate. It helps to configure multiple devices at once.
What needs improvement?
The solution provides details like category, IP address, and location. It would be good if the product could provide data about the websites users visit.
It will be better if the product can build its UI like Cisco Meraki’s.
For how long have I used the solution?
I have been using the solution for around seven years.
What do I think about the stability of the solution?
I rate the stability an eight out of ten.
What do I think about the scalability of the solution?
Compared to most other solutions, it is easier to scale Fortinet FortiAnalyzer. We also use FortiAnalyzer VM, so the scalability is pretty flexible. Around 1000 employees in our organization use the solution.
How are customer service and support?
It is a bit of a challenge to return devices. Once we return the device to Fortinet, they will send us a replacement. This process takes a bit of time. The cost of sending the device is very high. With that money, we can buy a smaller device.
How was the initial setup?
The initial setup was very simple.
What about the implementation team?
We need three employees to maintain the solution.
What's my experience with pricing, setup cost, and licensing?
The product’s price is much better than its competitors.
What other advice do I have?
We need to have a license for individual devices to use the solution. We end up in a loop when we try to access the websites and different routes. We also have to provide the options ourselves for all our queries. The process would be better if reports and records were more readily available.
Cisco Meraki is an online portal that provides organized and in-depth reports. Overall, I rate the solution an eight out of ten.
Which deployment model are you using for this solution?
Hybrid Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Assistant Manager IT at Hamilton Housewares
A reliable solution with no crashing issues and a good technical support
Pros and Cons
- "Stability-wise, I rate the solution a ten out of ten since, in our company, we have never experienced the solution crashing or having any other issues."
- "Our organization wants the solution to be able to provide us access to a centralized dashboard that displays a log view for all firewalls under Fortinet FortiAnalyzer."
What is our primary use case?
Our organization uses Fortinet FortiAnalyzer for logging purposes, including looking and digging deeper into the logs. The second use of the solution is for reporting, especially when we need some bandwidth utilization report with specific applications being used. We even use the solution's alerting functionality, especially during scenarios when our interface goes down.
What is most valuable?
The solution's most important feature is how it allows us in our organization to monitor the traffic. The log analyzer is the most important and best feature of the solution, in my view.
What needs improvement?
Our organization desired a feature in the solution, but it was unavailable. Our organization wants the solution to be able to provide us access to a centralized dashboard that displays a log view for all firewalls under Fortinet FortiAnalyzer. We also wanted to be able to monitor the utilization of our internet proactively through the dashboard. Since such a facility is unavailable, we approached the technical team, who informed us that this task is not within their purview. The solution's failure to offer a centralized dashboard with certain essential capabilities is an area where the solution can improve. It would be highly beneficial if the solution offered a centralized dashboard to its users.
For how long have I used the solution?
I have been using Fortinet FortiAnalyzer for two and a half years. Since we use Fortinet FortiAnalyzer 6.2.0 in our company, I would say that we are not working on the latest version of the solution. Also, we are customers of Fortinet FortiAnalyzer.
What do I think about the stability of the solution?
Stability-wise, I rate the solution a ten out of ten since, in our company, we have never experienced the solution crashing or having any other issues. In short, the solution works fine.
What do I think about the scalability of the solution?
Scalability-wise, I rate the solution an eight out of ten. Approximately five administrators and some others to whom I have given read-only access use the solution.
How are customer service and support?
Since I am quite satisfied with the technical support of the solution, I rate it a nine out of ten.
How would you rate customer service and support?
Positive
How was the initial setup?
The initial setup process was quite good because the solution was user-friendly, and anyone could access and track the solution. Even though I rate this solution an initial setup somewhere between seven to eight out of ten, to be more specific, I rate it an eight. Also, in our company, we have deployed the solution on the cloud.
What was our ROI?
In our organization, we would say that the solution is worth its money. The solution comes into the picture when there is some drastic failure in our environment, and we need it while trying to find out what went wrong. So, the solution can give an in-depth analysis of such problems.
What's my experience with pricing, setup cost, and licensing?
I won't say the solution is too costly since it is available at a fair price.
What other advice do I have?
I would recommend the solution to those seeking a detailed view of what is going on in their environment. Also, I wish that a centralized dashboard is made available in Fortinet FortiAnalyzer so that a company does not have to look for a better alternative elsewhere since a centralized dashboard would suffice their requirements. Overall, I rate the solution an eight out of ten.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Assistant Manager - Cloud Planning and Development at a comms service provider with 1,001-5,000 employees
An economical solution that provides good standard reports and is easy to troubleshoot
Pros and Cons
- "The solution provides good standardized reports and is easy to troubleshoot."
- "The solution should include the ability to customize reports so that customers receive greater value and high level reporting."
What is our primary use case?
Our company is partners with Fortinet and we provide log monitoring services to our customers. More than one hundred people in our company use the solution.
What is most valuable?
The solution provides good standardized reports and is easy to troubleshoot.
What needs improvement?
The solution should include the ability to customize reports so that customers receive greater value and high level reporting.
I would also like to be able to view a real-time log.
For how long have I used the solution?
I have been using the solution for seven years.
What do I think about the stability of the solution?
The solution is stable. I rate it an eight out of ten.
What do I think about the scalability of the solution?
The solution is scalable. I rate it a seven out of ten.
How are customer service and support?
Technical support is very good.
How would you rate customer service and support?
Positive
How was the initial setup?
The initial setup is very straightforward and is accomplished via quick installation.
What about the implementation team?
We install the solution for customers. One of our technicians handles base deployment which can take two or three years depending on our customer's needs.
What's my experience with pricing, setup cost, and licensing?
The hardware has a one-time cost and maintenance is paid by annual subscription.
Customers contracts are on a monthly basis and include log monitoring services, maintenance, and technical support provided by two technicians.
The solution is not that expensive and I rate it a five out of ten.
What other advice do I have?
The solution pairs very well with other Fortinet products.
I rate the solution an eight out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
IT Manager at TiThink
Good for diagnostics, assists in preventing attacks, and is reliable
Pros and Cons
- "It is very stable and reliable."
- "The solution is expensive."
What is our primary use case?
We have some customers that have more than just two branches, and we use FortiManager to manage the network and have FortiAnalyzer in case we have an attack or need more information to understand when something happens. If you have some sort of loss, it's very difficult to identify what is happening without this solution's help.
What is most valuable?
The solution helps prevent attacks, and in the event of an attack, it can act as a forensic device, which is very useful. We find it helpful for diagnostic purposes.
It helps, when you have several smaller firewalls, to manage the monitoring.
The solution is scalable.
It is very stable and reliable.
What needs improvement?
It can be a difficult solution to sell.
The solution is expensive.
The customer needs to have extensive knowledge in order to use the solution properly.
For how long have I used the solution?
I've used the solution for a few months. We started using it last year around August. It's been around seven months or so.
What do I think about the stability of the solution?
The solution is stable and reliable. I'd rate it nine out of ten. There are no bugs or glitches. It doesn't crash or freeze.
What do I think about the scalability of the solution?
We have different customers and are managing the network. We might have 500 people using the solution and maybe eight to ten customers utilizing the solution.
The solution is expensive. However, the issue is the cost. It will be expensive to scale. That said, if you want to expand, you can. I'd rate the scalability nine out of ten.
Which solution did I use previously and why did I switch?
We did not previously use a different solution.
How was the initial setup?
We have seven people available to handle the deployment and maintenance of the product. They are engineers.
What's my experience with pricing, setup cost, and licensing?
The solution can be a bit expensive. I cannot speak to the exact costs. There are no hidden fees attached to the service.
What other advice do I have?
We are a Fortinet partner.
I'd recommend the solution to others. I would rate the product eight out of ten.
While I do not use it often, I find it can be difficult to identify when we have an issue to identify what happened. It would be helpful if there was some sort of business intelligence tool attached to it. Or, perhaps it is due to the fact that we may lack a certain level of training in this area.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Microsoft Azure
Disclosure: My company has a business relationship with this vendor other than being a customer:
Senior Technical Sales Engineer at Logicalis
A solution for firewall, URL filtering, and SD-WAN
Pros and Cons
- "We use the solution for enterprise firewalls, URL filtering, and SD-WAN."
- "The solution could embed monitoring."
What is our primary use case?
We use the solution for enterprise firewalls, URL filtering, and SD-WAN.
What needs improvement?
The solution could embed monitoring.
For how long have I used the solution?
I have been using Fortinet FortiAnalyzer for a year. We are using V6.2 of the solution.
What do I think about the scalability of the solution?
The solution’s scalability is good. 500 users are using this solution. The solution is suitable for small and medium businesses.
I rate the solution’s scalability a seven out of ten.
How are customer service and support?
When the case is unresolved, the following person takes time to get involved in the tickets. The information may be complex.
How would you rate customer service and support?
Neutral
How was the initial setup?
The initial setup is easy. I rate the initial setup an eight out of ten, where one is difficult and ten is easy.
What's my experience with pricing, setup cost, and licensing?
The solution's pricing is good.
What other advice do I have?
I recommend it because it's a perfect solution.
Overall, I rate the solution a nine out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer: Reseller
solution architect at a non-profit with 51-200 employees
Low cost and easy to set up, but needs to be easier to use
Pros and Cons
- "There are a lot of monitoring features available."
- "They need to make the monitor better."
What is our primary use case?
We primarily use the solution as an analysis tool.
What is most valuable?
We can look at all of the logs in one place. It helps with analysis. It's useful for centralization. We're able to collect all of the logs via the analyzer.
Overall, it's a useful tool.
The cost is very low. It's one of the reasons I am using it.
There are a lot of monitoring features available.
It is easy to set up.
What needs improvement?
You have to play a lot with it in order to find what you need and how to use it.
It is not easy to use.
We were trying to monitor more problems via FortiAnalyzer, however, it was not very good.
We haven't received much help from the team. They haven't tried to make it better or more user-friendly.
They need to make the monitor better.
They really need to focus on security issues. Every manager is most concerned with this and that must be at the forefront of future designs.
For how long have I used the solution?
I've been using the solution for three or four years.
What do I think about the stability of the solution?
It is very stable and reliable. There are no bugs or glitches. I'd rate the stability nine out of ten. It doesn't crash or freeze.
What do I think about the scalability of the solution?
The scalability is okay. I'd rate it between five and seven out of ten.
We have 2,000 users on the solution right now.
How are customer service and support?
The technical support is good overall.
How would you rate customer service and support?
Neutral
Which solution did I use previously and why did I switch?
I did not use a similar product previously.
How was the initial setup?
The solution is very simple to set up. It is very easy to connect all other Fortinet products to this solution.
What's my experience with pricing, setup cost, and licensing?
The pricing is reasonable. I'd rate the affordability four out of ten, where ten is the most expensive.
What other advice do I have?
I'd rate the solution five out of ten overall. It's an okay product that needs to be easier to use.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.

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