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Information Technology Solutions Manager at UBG
Real User
Beneficial user interface, provides multiple engines, and high availability
Pros and Cons
  • "The most useful functionality of Fortinet FortiGate is the user interface, multiple engines, and their cloud with the latest integrations. Additionally, the Security Fabric tool is very good."
  • "Fortinet FortiGate can improve by integrating the web application firewall and the DDoS protection part of the solution. Having a WAF feature, web application firewall, and proxy together would be a good benefit."

What is our primary use case?

Fortinet FortiGate can be deployed on the cloud, hybrid, and on-premise. We use a combination of private and hybrid for the deployment.

We are using Fortinet FortiGate for parameter security, network isolation, and web filtering. 

What is most valuable?

The most useful functionality of Fortinet FortiGate is the user interface, multiple engines, and their cloud with the latest integrations. Additionally, the Security Fabric tool is very good.

What needs improvement?

Fortinet FortiGate can improve by integrating the web application firewall and the DDoS protection part of the solution. Having a WAF feature, web application firewall, and proxy together would be a good benefit.

For how long have I used the solution?

I have been using Fortinet FortiGate for approximately five years.

Buyer's Guide
Fortinet FortiGate
January 2025
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What do I think about the stability of the solution?

Fortinet FortiGate is highly stable. It has high availability.

What do I think about the scalability of the solution?

The scalability of Fortinet FortiGate is very good.

We have customers with 1,000 users using this solution and others with 100.

Engineers use this solution and all the end-users are connected to it. The whole organization is using the solution.

How are customer service and support?

The technical support is very helpful. We had a very good experience with them.

How was the initial setup?

The initial installation is straightforward, and the full process takes one to two days.

What about the implementation team?

We have our own team that does the implementation of the solution.

What's my experience with pricing, setup cost, and licensing?

The support subscription for the solution is annual. You are paying for support and there are two levels of support, professional and advanced.

What other advice do I have?

I rate Fortinet FortiGate a nine out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Technical Account Manager at DSM Technology Consultants, LLC
MSP
Full-featured and priced well, with good bandwidth traffic reporting
Pros and Cons
  • "The next-gen features, the unified threat management capabilities are something that just about everybody is interested in at this point."
  • "I don't like that anything more than very basic reporting is not included."

What is our primary use case?

We are an IT service provider. We provide solutions to our customers based on what their needs are.

How has it helped my organization?

I don't know that it changes the way the organization functions. I think it gives customers more peace of mind knowing that they have this in place, that they have it set up properly, that they can run reports to get the information they need of who is using it, and who the top five users are.

Different areas in reporting that they can get information that they need to know. That it's blocking what needs to be blocked, it's allowing what needs to be allowed, it's doing what it needs to do based on the specific requirements and I don't have to worry about it.

What is most valuable?

There is an enormous amount but it also depends on the customer. Some have to do with the tracking of bandwidth to ensure that the students are not using too much or too little bandwidth. 

There is also reporting. The reporting is valuable.

The next-gen features, the unified threat management capabilities are something that just about everybody is interested in at this point.

What needs improvement?

I don't like that anything more than very basic reporting is not included. You have to buy their cloud module that's an add-on for getting more customized reporting.

It has just about everything that we are looking for and the customer is needing. It's just the reporting part that is lacking in the base application.

Technical support could be improved.

For how long have I used the solution?

I have been using this solution for approximately four years.

What do I think about the stability of the solution?

I am sure there are bugs or glitches from time to time, but it's not anything that's been problematic or had multiples where it's been an issue.

What do I think about the scalability of the solution?

Our clients are small to medium-sized businesses. 

How are customer service and technical support?

Technical support is okay. They are not exceptional or awful, they're in the middle.

It's hit or miss on their technical capabilities and who you get and who you talk to.

I would rate them a six or a seven out of ten.

Which solution did I use previously and why did I switch?

We didn't deploy a variety of solutions. Cisco is one we have deployed as well. It's just not as easy to setup. It's all command line, there is not a user interface, it's more expensive, and It doesn't have as much capability.

How was the initial setup?

The initial setup is straightforward.

There's a lot to it, but it's very easy. It's a web interface and very easy to walk through it.

What other advice do I have?

We deploy both on cloud and on-premises, depending on what the customer's requirements are.

Fortinet solution has received great feedback. It compares well to Palo Alto. It's a lot more expensive.

It's very full-featured solution and it's priced well.

I would rate this solution a nine out of ten.

Which deployment model are you using for this solution?

Hybrid Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
Buyer's Guide
Fortinet FortiGate
January 2025
Learn what your peers think about Fortinet FortiGate. Get advice and tips from experienced pros sharing their opinions. Updated: January 2025.
831,265 professionals have used our research since 2012.
Enterprise Service Manager at Technology Associates Limited
Real User
Easy to configure and very user-friendly, with a great graphical interface
Pros and Cons
  • "It's very fast and easy to configure."
  • "The performance and speed are aspects of the solution that could always be improved upon."

How has it helped my organization?

Unlike Cisco, which is expensive, or Sophos, which has performance issues, Fortinet offers a good product with no bottlenecks.

What is most valuable?

The UTM and security features are the solution's most valuable aspects.

It's very fast and easy to configure.

The solution is extremely user-friendly.

The graphical interface is great.

Now, we are able to optimize the bandwidth. We have the level of control to be able to block specific sites - like YouTube, Facebook etc.

What needs improvement?

The performance and speed are aspects of the solution that could always be improved upon.

For how long have I used the solution?

We've been using the solution for the last two years.

What do I think about the stability of the solution?

The solution is very stable. We haven't experienced any issues in the last two years. It's reliable. There aren't bugs or glitches. It works well.

What do I think about the scalability of the solution?

We have 400 users covered under the firewall and 50 employees. We've never had issues with scaling. It shouldn't be a problem. However, it's not something we actively measure.

We plan to increase usage and to continue to use the product for another three years. After that we may upgrade to a new Fortinet product or seek out a new solution, depending on the landscape at that time.

How are customer service and technical support?

We haven't really faced any technical challenges. We just install it and it runs perfectly. Therefore we don't really have any experience with technical support.

Which solution did I use previously and why did I switch?

Previously, maybe five to seven years ago, I had Cisco. We moved firewalls due to the fact that the renewal cost on Cisco was so high. At the time, we moved to Sophos. It was very good on the UTM side. However, there were performance challenges. That's why we switched to Fortinet. The internet speed is okay and there are no bottlenecks or major challenges.

How was the initial setup?

The initial setup is not complex. It's pretty straightforward. 

It's pretty simple for us as we're very familiar with the product. Every year we do a minimum one or two million dollars of business with Fortinet. At this point, my team is very experienced. 

It's very easy to migrate from other solutions and we can migrate within one day.

It's pretty plug-and-play. You can handle everything in an hour or two and then you can do the testing. It's very easy.

What about the implementation team?

We handle the implementation for our clients as we're Fortinet partners and well versed in the product.

What's my experience with pricing, setup cost, and licensing?

We received this solution for free because we are one of the leading and exclusive partners for Fortinet in Uganda.

What other advice do I have?

We're partners with Fortinet.

I'm not sure of the exact version of the solution.

Overall, I'd rate the solution nine out of ten. It's offered us a very stable VPN and we can access it from anywhere in the world. We're not facing any challenges whatsoever.

I'd happily recommend Fortinet to other organizations. It's one of the best products out there.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: partner
PeerSpot user
Abdallah Rukab - PeerSpot reviewer
Network Security Engineer at a tech services company with 1,001-5,000 employees
Real User
Helps secure the internal network and perform unified threat management, forward filtering, and application control
Pros and Cons
  • "Fortinet FortiGate's ease of management is the most valuable feature."
  • "The non-error conserve mode has room for improvement."

What is our primary use case?

I use Fortinet FortiGate to secure the internal network and perform unified threat management, forward filtering, and application control. This is crucial for the organizations and products I collaborate with on projects. The solution effectively addresses high availability through SD-WAN load balancing. Additionally, we rely on Fortinet FortiGate to resolve remote access issues for our clients.

How has it helped my organization?

Fortinet FortiGate has helped improve our reporting analysis, ease of management, and enhance the security of our environment.

What is most valuable?

Fortinet FortiGate's ease of management is the most valuable feature.

FortiGate offers numerous features that are designed to assist end users in gaining a clear understanding of the activities occurring within their network.

What needs improvement?

The non-error conserve mode has room for improvement.

For how long have I used the solution?

I have been using Fortinet FortiGate for eight years.

What do I think about the stability of the solution?

I rate the stability of FortiGate an eight out of ten.

What do I think about the scalability of the solution?

I rate the scalability of FortiGate a ten out of ten.

How are customer service and support?

The technical support has improved compared to the last few times I used it.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

I had previously used a different solution but switched to Fortinet FortiGate due to its better price and ease of use.

How was the initial setup?

The initial setup is straightforward. Depending on the customer's requirements and environment, the deployment can take anywhere from one day to a couple of weeks and can be completed by a single person.

What about the implementation team?

We implement the solution in-house.

What was our ROI?

I achieve approximately a 30 percent return on investment with FortiGate.

What's my experience with pricing, setup cost, and licensing?

Fortinet FortiGate is reasonably priced. 

What other advice do I have?

I rate Fortinet FortiGate a nine out of ten.

Fortinet FortiGate is primarily utilized by medium to large organizations, although it can also be employed by small ones.

In terms of maintaining the solution, updates are typically performed to address bugs.

I highly recommend Fortinet FortiGate to others.

Which deployment model are you using for this solution?

On-premises
Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor. The reviewer's company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
Global Chief Information Officer at a manufacturing company with 1,001-5,000 employees
Real User
Provides solid protection against viruses, malware, and other threats
Pros and Cons
  • "FortiGate improved our security. It's one of the best hardware firewalls."
  • "It would be nice if FortiGate incorporated some built-in endpoint protection features. I would also like a built-in SOC dashboard for managing multiple Fortinet firewalls."

What is our primary use case?

We use FortiGate for our firewall. We have a typical business environment that includes end-user workstations, an ERP, web hosting solutions, etc. It's around 600 endpoints. 

How has it helped my organization?

FortiGate improved our security. It's one of the best hardware firewalls. We're secured against various outside threats. It's hard to know how effective a firewall is if you aren't experiencing attacks. We haven't been affected, so we've seen the benefits of the solution from day one. 

What is most valuable?

FortiGate provides solid protection against viruses, malware, and other threats. 

What needs improvement?

It would be nice if FortiGate incorporated some built-in endpoint protection features. I would also like a built-in SOC dashboard for managing multiple Fortinet firewalls. 

For how long have I used the solution?

I have used FortiGate for five years, including my work at my previous company.  

What do I think about the stability of the solution?

FortiGate is stable. 

What do I think about the scalability of the solution?

FortiGate could be more scalable. 

Which solution did I use previously and why did I switch?

I've used Cisco firewalls previously. FortiGate is a little better in terms of web protection, but it's more expensive. 

How was the initial setup?

We had professional services deploy FortiGate. For maintenance, we have an annual maintenance contract, and there are periodic firmware upgrades. A network admin is responsible for maintenance. 

What was our ROI?

We've seen a return in the form of greater security and threat protection. 

What's my experience with pricing, setup cost, and licensing?

FortiGate is a little expensive. In addition to hardware and licensing, there are some implementation and maintenance costs. 

What other advice do I have?

I rate Fortinet FortiGate a nine out of ten. I would recommend FortiGate, but Cisco is one of the best. The biggest lesson I've learned from using FortiGate is that it's crucial to install and maintain the solution properly. 

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Quality Trainer at MOH
Real User
Stable, good local support, but security features lacking
Pros and Cons
  • "The Fortinet FortiGate local partners were good. I did not have direct contact with Fortinet support."
  • "Fortinet FortiGate needs to improve the protection, it did not prevent us from being attacked. Additionally, Fortinet FortiGate could provide more features for WAF devices. I should not have to purchase two solutions, it would be a benefit to combine these features into one solution."

What is our primary use case?

We are using Fortinet FortiGate as a central firewall for our ministry, but nowadays we are preparing to join every site we have to our main data center. Fortinet FortiGate firewall will not satisfy our needs.

What needs improvement?

Fortinet FortiGate needs to improve the protection, it did not prevent us from being attacked. Additionally, Fortinet FortiGate could provide more features for WAF devices. I should not have to purchase two solutions, it would be a benefit to combine these features into one solution.

The main challenge to IT is hacking, and damaging the network software. Anything that can make a threat to our servers,  accounts, VC, from an email or internet connection. We need all companies to make investments to improve the facilities of these devices in order to provide a one-package solution to protect our servers, and systems from any hacking, ransomware, virus, any command, or any other threats. They need to improve all the security features.

For how long have I used the solution?

I have been using Fortinet FortiGate for approximately two years.

What do I think about the stability of the solution?

Fortinet FortiGate is a stable solution. The main risk was the devices and systems that the end-users are using, whether inside or outside the network. The VC was not secure enough. This causes some threats to our headquarters servers.

What do I think about the scalability of the solution?

Fortinet FortiGate has limited scalability capabilities. You can't expand these devices. For example, if I was to go from 150 users to approximately 5,000, the CBU capability of the device would not suffice.

How are customer service and support?

The Fortinet FortiGate local partners were good. I did not have direct contact with Fortinet support.

How was the initial setup?

The initial setup of Fortinet FortiGate was very complex because our connection to other sites that were using different network topology and ISP providers. We have faced a very complex situation. The company takes approximately three to four months in order to make our system stable. Nowadays, we are going to make our provider and network with one subnet to make it easier to maintain, manage, and monitor any attack and threats from any device anywhere. This will allow us to access devices, ports, and switches to be able to take the right action.

Our network was very complicated and we are using different operating systems, databases, applications, and video.

What about the implementation team?

We used Fortinet's local partners that helped maintain our financial and management systems.

We have one to two people that do the maintenance of Fortinet FortiGate.

What was our ROI?

I have not seen a return on investment using Fortinet FortiGate.

What's my experience with pricing, setup cost, and licensing?

We have the full version of Fortinet FortiGate and we are on a three-year contract with a commitment of five years.

What other advice do I have?

We will be replacing two of our Fortinet FortiGate devices and will move to a solution with better specifications.

I rate Fortinet FortiGate a seven out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Michael Vlahakis - PeerSpot reviewer
Founder at Digivalue
Real User
Fits the customer requirements very well, comes with good support, and is very stable
Pros and Cons
  • "It is useful for protecting and segregating the internal networks from the internet. Most of our customers also use the FortiGate client to connect to their offices by using the VPN client, and of course, they usually activate the antivirus, deep inspection, and intrusion prevention services. They are also using it for web filtering and implementing various policies dealing with forwardings, NAT, etc."
  • "A sandbox would be good in order to be able to inspect the emails containing spam and be able to validate the emails that contain malware, prior to delivering to the customer."

What is our primary use case?

We manage FortiGate firewalls for our customers. We are working with 100F, 100D, and 60D.

All our FortiGates are installed on-premises, but we can manage our customers' firewalls remotely.

What is most valuable?

It is useful for protecting and segregating the internal networks from the internet. Most of our customers also use the FortiGate client to connect to their offices by using the VPN client, and of course, they usually activate the antivirus, deep inspection, and intrusion prevention services. They are also using it for web filtering and implementing various policies dealing with forwardings, NAT, etc.

What needs improvement?

A sandbox would be good in order to be able to inspect the emails containing spam and be able to validate the emails that contain malware, prior to delivering to the customer.

Its initial setup could be simpler.

For how long have I used the solution?

I have been using this solution for about five years.

What do I think about the stability of the solution?

Its stability is great. 

What do I think about the scalability of the solution?

We have not had the necessary size to experience extendability.

How are customer service and support?

They supported us in many of our projects when we needed the expertise to configure the devices properly according to the customer's specifications.

How was the initial setup?

It could be simpler. Sometimes, it is very difficult. Policies tend to mix up sometimes, and it can be difficult to have clear policies for one particular thing.

What other advice do I have?

We recommend this product to customers with up to 200 or 250 people. This size is considered large by Greek standards. If a customer is located in one single building or two or three buildings, and they do not have a complicated architectural infrastructure, this product is ideal for them. It is not recommended for customers with a complex infrastructure and a lot of buildings.

I would rate it a nine out of 10. It is a fantastic product. It fits the customer requirements very well, and the vendor is great. We are very pleased with it.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Manager IT at Riphah
Real User
Good threat prevention with a straightforward setup and good stability
Pros and Cons
  • "The threat prevention is the solution's most valuable aspect."
  • "The logs need to be better. They need to be more visible and easier to access."

What is our primary use case?

We primarily use the solution for security, including threat prevention.

What is most valuable?

The threat prevention is the solution's most valuable aspect.

The solution's initial setup is very simple and straightforward. It's not hard to implement it.

The stability if the product is very good so far. We haven't had any issues.

The pricing of the product is reasonable.

What needs improvement?

The logs need to be better. They need to be more visible and easier to access.

The VPN features could use some improvement.

For how long have I used the solution?

I've been using the solution for about two years at this point. It hasn't been too long.

What do I think about the stability of the solution?

The stability is excellent. We haven't had any issues in that sense. It's not buggy and there aren't glitches. It doesn't crash or freeze. We find it reliable.

What do I think about the scalability of the solution?

I do not foresee the product being easy to scale. We find it so hard. It does not seem to be possible.

Currently, we have around 15 users and there are five to ten people handling the management aspect of the product.

How are customer service and technical support?

Over the past two years, we really haven't had any issues that would require us to reach out to technical support. The user experience has been good. If we run into little issues, we may reach out directly to the vendors, however, I can't say that I've spoken with technical support. I wouldn't be able to evaluate their services or speak to their level of knowledge or responsiveness for that reason.

Which solution did I use previously and why did I switch?

I've used other solutions in the past, including, for example, Sophos. However, I have found Fortigate to be more reasonably priced and generally much better as a product.

How was the initial setup?

The initial setup is very easy. It's straightforward. We didn't run into any complexities. We were able to set it up without any issues at all.

What about the implementation team?

The initial implementation was handled by the vendors. They were great at assisting us with the process.

What's my experience with pricing, setup cost, and licensing?

We've found that the cost of the product isn't too high. They are a bit higher than other options, such as Meraki, however, it's still not so bad.

You need to pay for the hardware and then you need to pay for the licensing as well.

What other advice do I have?

We are just a customer. We don't have a business relationship with Fortinet.

We are using the latest version of the solution at this point.

Overall, we've been pretty happy with the solution. I would rate it at an eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
Download our free Fortinet FortiGate Report and get advice and tips from experienced pros sharing their opinions.
Updated: January 2025
Buyer's Guide
Download our free Fortinet FortiGate Report and get advice and tips from experienced pros sharing their opinions.