The case of FortiGate is for firewall and VPN connection. We are partners and resellers of Fortinet and I'm a director. Our company is based in Malaysia.
Sales Director at Visualize Technology (M) Sdn. Bhd.
Provides great firewall security and has good VPN features
Pros and Cons
- "Provides good firewall security and has great VPN features."
- "The solution lacks sufficient filtering."
What is our primary use case?
How has it helped my organization?
FortiGate has improved our operational efficiency.
What is most valuable?
The solution provides good firewall security and has great VPN features. The product is generally very simple to deploy and is quite flexible.
What needs improvement?
They need to improve features related to mobiles with more and more customers adopting that as their way to manage things. They need to look to the future with their features and meet filtering requirements which the solution cannot currently do.
Buyer's Guide
Fortinet FortiGate
November 2024
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For how long have I used the solution?
I've been using this solution for 10 years.
What do I think about the stability of the solution?
The solution is stable.
What do I think about the scalability of the solution?
The product is not scalable.
How are customer service and support?
We are self-sufficient in terms of support.
How was the initial setup?
Initial deployments can be complex depending on the customer's requirements. Implementation can take up to a couple of days. There aren't usually too many issues. The solution requires some maintenance, mainly monitoring.
What's my experience with pricing, setup cost, and licensing?
The licensing costs are reasonable. You get value for your money.
What other advice do I have?
It's important to understand your customer's requirements. Once we work that out we then do a round of checks on the security vulnerabilities.
I rate this solution eight out of 10.
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
Quality Trainer at MOH
Stable, good local support, but security features lacking
Pros and Cons
- "The Fortinet FortiGate local partners were good. I did not have direct contact with Fortinet support."
- "Fortinet FortiGate needs to improve the protection, it did not prevent us from being attacked. Additionally, Fortinet FortiGate could provide more features for WAF devices. I should not have to purchase two solutions, it would be a benefit to combine these features into one solution."
What is our primary use case?
We are using Fortinet FortiGate as a central firewall for our ministry, but nowadays we are preparing to join every site we have to our main data center. Fortinet FortiGate firewall will not satisfy our needs.
What needs improvement?
Fortinet FortiGate needs to improve the protection, it did not prevent us from being attacked. Additionally, Fortinet FortiGate could provide more features for WAF devices. I should not have to purchase two solutions, it would be a benefit to combine these features into one solution.
The main challenge to IT is hacking, and damaging the network software. Anything that can make a threat to our servers, accounts, VC, from an email or internet connection. We need all companies to make investments to improve the facilities of these devices in order to provide a one-package solution to protect our servers, and systems from any hacking, ransomware, virus, any command, or any other threats. They need to improve all the security features.
For how long have I used the solution?
I have been using Fortinet FortiGate for approximately two years.
What do I think about the stability of the solution?
Fortinet FortiGate is a stable solution. The main risk was the devices and systems that the end-users are using, whether inside or outside the network. The VC was not secure enough. This causes some threats to our headquarters servers.
What do I think about the scalability of the solution?
Fortinet FortiGate has limited scalability capabilities. You can't expand these devices. For example, if I was to go from 150 users to approximately 5,000, the CBU capability of the device would not suffice.
How are customer service and support?
The Fortinet FortiGate local partners were good. I did not have direct contact with Fortinet support.
How was the initial setup?
The initial setup of Fortinet FortiGate was very complex because our connection to other sites that were using different network topology and ISP providers. We have faced a very complex situation. The company takes approximately three to four months in order to make our system stable. Nowadays, we are going to make our provider and network with one subnet to make it easier to maintain, manage, and monitor any attack and threats from any device anywhere. This will allow us to access devices, ports, and switches to be able to take the right action.
Our network was very complicated and we are using different operating systems, databases, applications, and video.
What about the implementation team?
We used Fortinet's local partners that helped maintain our financial and management systems.
We have one to two people that do the maintenance of Fortinet FortiGate.
What was our ROI?
I have not seen a return on investment using Fortinet FortiGate.
What's my experience with pricing, setup cost, and licensing?
We have the full version of Fortinet FortiGate and we are on a three-year contract with a commitment of five years.
What other advice do I have?
We will be replacing two of our Fortinet FortiGate devices and will move to a solution with better specifications.
I rate Fortinet FortiGate a seven out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Buyer's Guide
Fortinet FortiGate
November 2024
Learn what your peers think about Fortinet FortiGate. Get advice and tips from experienced pros sharing their opinions. Updated: November 2024.
816,406 professionals have used our research since 2012.
SALES PRODUCT MANAGER at NOURNET
Excellent enterprise modeling and simple interface
Pros and Cons
- "The most valuable features are the enterprise modeling and the simple interface."
- "The cloud features and integration could be improved."
What is our primary use case?
My primary use of FortiGate is for general enterprise modeling.
What is most valuable?
The most valuable features are the enterprise modeling and the simple interface.
What needs improvement?
The cloud features and integration could be improved. There are also sometimes problems connecting the endpoint protection to the firewall.
What do I think about the stability of the solution?
FortiGate is a stable product.
What do I think about the scalability of the solution?
FortiGate is scalable.
How was the initial setup?
FortiGate is very easy to set up
What's my experience with pricing, setup cost, and licensing?
If the customer is looking for SD-WAN, it comes free with FortiGate.
What other advice do I have?
I would give this solution a rating of nine out of ten.
Which deployment model are you using for this solution?
Private Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer:
IT Manager at Mada Insurance
Easy to use UI, excellent support, and simple implementation
Pros and Cons
- "The most valuable features of Fortinet FortiGate are the ease of use and the UI. It has always provided me with what I needed. I have no need for additional costs that other solutions have, such as Sophos."
- "Fortinet FortiGate should improve the VPN tokens."
What is our primary use case?
I am using Fortinet FortiGate for security on all devices, VPN, and IPsec.
What is most valuable?
The most valuable features of Fortinet FortiGate are the ease of use and the UI. It has always provided me with what I needed. I have no need for additional costs that other solutions have, such as Sophos.
What needs improvement?
Fortinet FortiGate should improve the VPN tokens.
The upgrades should be reviewed more frequently, such as daily, to avoid any corruption or issues that can happen, without losing my VPN client. We should not need to downgrade the solution to fix the problems until the Fortinet FortiGate support solves it.
For how long have I used the solution?
I have been using Fortinet FortiGate for approximately nine years.
What do I think about the stability of the solution?
Fortinet FortiGate is a stable solution.
What do I think about the scalability of the solution?
I have found Fortinet FortiGate to be scalable.
Fortinet FortiGate is good for medium to large-sized enterprises.
How are customer service and support?
The support from Fortinet FortiGate is amazing.
How was the initial setup?
The setup of Fortinet FortiGate is straightforward.
What about the implementation team?
I am able to do the implementation myself. There is no need for assistance.
What's my experience with pricing, setup cost, and licensing?
The license of Fortinet FortiGate should be reduced.
What other advice do I have?
I would recommend this solution to others.
I rate Fortinet FortiGate a ten out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Senior Supervisor at MEPEQ
Robust, easy to use, and has excellent technical support that is quite responsive
Pros and Cons
- "The performance is good."
- "I would like to see better pricing in the next release, as well as a simplification of the installation."
What is our primary use case?
Fortinet FortiGate is a firewall that protects all network data. We use it as our primary firewall in the office.
What is most valuable?
The performance is good.
It is easy to use.
What needs improvement?
I would like to see better pricing in the next release, as well as a simplification of the installation.
For how long have I used the solution?
I have been working with Fortinet FortiGate for six years.
What do I think about the stability of the solution?
Fortinet FortiGate is a stable product.
What do I think about the scalability of the solution?
Fortinet FortiGate is a scalable product.
In our company, it is the main gateway for the internet, and we have less than 100 users.
Deployment is faster per user. Each one has a laptop or a PC, as well as a mobile phone, so we have less than 100 devices per user, but with mobile phones and Internet access, that number can rise to more than 100.
How are customer service and support?
I have contacted technical support many times, they are very important and they are very good. They follow up on all of the cases that we have opened.
The response time is great.
They also always have an updated version of the firmware.
Which solution did I use previously and why did I switch?
I now have UniFi Switches for our WiFi access point. We began using UniFi to replace Cisco Linksys Ethernet switches.
I am also working with QNAPS for network connections.
For virtual meetings, we use Google Meet. Some of our customers use Webex but we mainly work with Google Meet.
In our company, we have Kaspersky, as well as Fortinet.
How was the initial setup?
It's not straightforward. You must have at least the knowledge and the settings. It's not that simple.
The length of time it takes to install is determined by the configuration you have inside. It could take anywhere from 30 minutes to three hours.
In our company, I am responsible for the solution's maintenance and deployment.
What about the implementation team?
We had the assistance of a consultant at first.
What's my experience with pricing, setup cost, and licensing?
Licensing fees are paid on a yearly basis.
It would be better if it could be made a little less expensive.
It will be more expensive for the first year, then it will gradually decrease by a certain amount per year or something along those lines.
We have the full license that included all of the features and support.
Aside from the licensing fees, there are no other costs.
What other advice do I have?
I would rate Fortinet FortiGate a nine out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Sr. Solutions Architect at a tech services company with 51-200 employees
Security solution with good stability, scalability, and a quick setup
Pros and Cons
- "Security solution with a straightforward and quick setup. It's a stable and scalable product."
- "The support team for Fortinet FortiGate needs to be more customer friendly."
What is our primary use case?
Fortinet FortiGate is used for its firewall solutions, VPN firewall, IDS, IPS, and antivirus.
What needs improvement?
An area for improvement for Fortinet FortiGate is that their support needs to be more customer friendly.
For how long have I used the solution?
We've been dealing with Fortinet FortiGate for five years now.
What do I think about the stability of the solution?
Fortinet FortiGate has been stable since the beginning.
What do I think about the scalability of the solution?
Fortinet FortiGate is scalable.
How are customer service and support?
Sometimes we face issues with Fortinet support. The support team needs to be more customer friendly.
How was the initial setup?
The initial setup and installation for this product is good. It's very straightforward. It's nice because you can quickly set it up.
How long the installation takes will depend on the customer, e.g. It'll be based on their requirement, because not all customers have the same requirements. Every customer has a different requirement.
What about the implementation team?
We implemented this product ourselves, because we are a partner of Fortinet.
What's my experience with pricing, setup cost, and licensing?
Our customers can choose between a one-year or a three-year contract with Fortinet FortiGate.
Which other solutions did I evaluate?
We evaluated WatchGuard, Cisco, and Palo Alto firewalls.
What other advice do I have?
We are dealing with a lot of firewalls, e.g. Fortinet FortiGate, WatchGuard, Cisco, and Palo Alto.
We deployed Fortinet FortiGate via a mixture of on-premises and cloud deployment.
We have customers using different versions of this solution, e.g. some using older versions, and some using the newest version. We have hundreds of customers using it.
We are satisfied with this solution.
We have a team of five to six guys who are managing the deployment and maintenance of Fortinet FortiGate, and they are all network engineers.
We recommend Fortinet FortiGate to others who want to start using it.
My rating for Fortinet FortiGate is eight out of ten.
Which deployment model are you using for this solution?
Hybrid Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
Manager Technical Support at Rubik Infotech Pvt. Ltd
Easy to set up and configure with good technical support
Pros and Cons
- "It's very easy to configure."
- "It would be ideal if they had some sort of GUI interface for troubleshooting and diagnostics."
What is our primary use case?
We primarily sell FortiGate to clients. We have customers such as pharmaceutical companies and hospitals that require the security on offer. It is a great firewall.
What is most valuable?
With many companies dealing with users now working from home, definitely a great feature is the SSL VPN. With that, a user can control everything from their own devices and get connected to the servers even if they are off-site.
The initial setup is easy. It's not overly difficult.
The solution offers very good security.
It's a good firewall. It's very easy to configure.
What needs improvement?
We require troubleshooting and those kinds of things. We have to worry about debugging. It would be ideal if they had some sort of GUI interface for troubleshooting and diagnostics. That would be much better. FortiGate has only CLI-based diagnostic capabilities. Sometimes it's become very difficult to do all this troubleshooting.
For how long have I used the solution?
We've been handling security solutions lie FortiGate for ten to 15 years at this point. It's been a while.
What do I think about the stability of the solution?
There are some bugs you have to deal with. There's some troubleshooting that needs to be done.
What do I think about the scalability of the solution?
The solution isn't scalable per se as it is hardware. However, you can always buy more hardware to expand it if you need to.
How are customer service and support?
Technical support is good. You get very good support from this product overall. We're quite satisfied with their level of service.
How was the initial setup?
The implementation process is not complex. It's an easy solution. It's not complex setting everything up.
What other advice do I have?
We are resellers of security products.
New users should be aware that this solution offers very good security. The different level of security we have in Fortinet, in general, is good. They can use various security products to help protect their organizations.
I'd rate the solution at a nine out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer: Implementer
Security Engineer at Hitachi Systems, Ltd.
Secure, performs well and easy to manage
Pros and Cons
- "The management console is pretty simple, so anyone who understands networking can initially deploy the solution."
- "Currently, FortiGate is providing SSL VPN. But they're missing some features that are available in Palo Alto's SSL VPN."
What is our primary use case?
Most organizations use the Fortinet firewall as perimeter security at the gateway level.
How has it helped my organization?
FortiGate has threat protection, antivirus, and even SSL encryption and decryption. So FortiGate is primarily used for security purposes. And a few customers also use this firewall for web filtering and application control. So these are the two features for which people use FortiGate.
What is most valuable?
FortiGate is primarily a gateway, but customers also use web filter threat protection and application control. And some people use it as a special VPN for remote access. I recently deployed one virtual firewall where they're only using the FortiGate firewall for VPN. I can't say one feature is the most valuable because it's a bundle solution. So no one uses FortiGate for just one single feature.
What needs improvement?
Currently, FortiGate is providing SSL VPN. But they're missing some features that are available in Palo Alto's SSL VPN. Palo Alto provides a compliance check along with the VPN, and they have a very broad checklist. So Palo Alto's global protection can scan and check multiple things, and we can choose what access users can have based on compliance with policies. So I think this is one area where FortiGate can improve. Also, multi-factor authentication isn't native to FortiGate. If you want to incorporate multi-factor authentication, you have to add a secondary or third-party solution.
For how long have I used the solution?
I've been using FortiGate for around five years.
What do I think about the stability of the solution?
Before version 6.0, FortiGate's firewall performed well enough, but lately, they've introduced so many features. After that, its stability has been somewhat lacking. This is because they're constantly updating their firmware. So it was pretty stable, but nowadays, it's not that stable.
What do I think about the scalability of the solution?
I haven't worked on the scalability side because most of the time, the pre-sales tools are relatively bigger devices. So right now, I haven't faced any issues with scalability. They have some larger devices for the data center. So if we talk about their hardware, I think they're capable of handling around 10,000 to 15,000 people on a single device. But if you go with the virtual environment, I don't think there is a problem. Fortinet has a single OS that we can deploy on whatever hardware capacity we want to configure over there or through virtualization.
How are customer service and support?
Fortinet support is good. They resolve tickets relatively fast. So we've had no issues with that. And I don't know about other regions, but in my region, the salespeople working with Fortinet are strong. They're aggressively working on the sales part. So in the Pune region and the rest of Maharashtra, they're winning more contracts, and people are using FortiGate Firewall.
How was the initial setup?
The management console is pretty simple, so anyone who understands networking can initially deploy the solution. But you need some good hands-on experience for advanced configuration. The amount of time required to deploy depends upon the project and also the organization. So it takes around four to five days to deploy a smaller device. And for the largest device, it takes around a maximum of two months. We do the deployment on our own. So we have a sales team, a pre-sales team, and a deployment team. Our sales team gets this and handles the sales end. After that, we come into the picture. So we do the whole migration, as well as the new implementation and everything. It should take no more than two people to deploy. If we want to migrate from one Fortinet device to another, then we use the command line. They have some script in their firmware, and we can migrate the script directly from the older firewall to the new one. So it isn't too complex.
What's my experience with pricing, setup cost, and licensing?
I'm somewhat aware of the pricing, but most of the time, the pre-sales staff only defines their requirements. And we get the licenses at the time of implementation, then register and activate them. But I think Fortinet has multiple packages. They sell licenses for a period of one, three, or five years. They also have special add-on licenses for various things. So, for example, if you want to get a security rating for the firmware configuration and everything, you need to purchase an additional security license. And if you want to do some IoT-related security, you also need to purchase separate licenses.
What other advice do I have?
I rate FortiGate eight out of 10 based on the performance, stability, performance, management, rights, and features. So most people lack SSL encryption and the certificate part. Those servers are running behind the FortiGate firewall. And most of the people I've seen are not using SSL encryption over there. And even for internet purposes, they're not using deep scanning. So my suggestion to people thinking about using FortiGate is to prepare a plan before implementation and implement those things in inbound inspection and outbound inspection. This is recommended. And also, if you have multiple band links, then you must use SD-WAN. They have SD-WAN options in the FortiGate firewall. It's a pretty good feature. So you can use that to improve your stability and performance.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Buyer's Guide
Download our free Fortinet FortiGate Report and get advice and tips from experienced pros
sharing their opinions.
Updated: November 2024
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