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Engineer at The Learning Network
Real User
A very stable firewall and numerous functions we use on the IPS; good interface
Pros and Cons
  • "We use a lot of function on the IPS and it works well for us."
  • "A lack of integration between our data centers."

What is our primary use case?

Our primary use case of this solution is for the firewall and IPS; the security on behalf of our network, to support north and south traffic. We are customers of Fortinet and I'm a systems engineer.

What is most valuable?

The firewall is stable and that's important. There are a lot of functions we use on the IPS and it works well for us. It's stable, the interface works for me.

What needs improvement?

We currently have two on-premise data centers with several separate firewall units and unfortunately they don't connect with each other. We'll likely migrate to Azure in the next two years because of that. 

For how long have I used the solution?

I've been using this product for about seven years. 

Buyer's Guide
Fortinet FortiGate
November 2024
Learn what your peers think about Fortinet FortiGate. Get advice and tips from experienced pros sharing their opinions. Updated: November 2024.
816,406 professionals have used our research since 2012.

What do I think about the stability of the solution?

This is a stable solution. 

What do I think about the scalability of the solution?

For the traffic we have all five firewalls. The log is minimal with the traffic, which is going over the firewall and we don't require a lot of scalability. 

How are customer service and support?

We have support in the Netherlands, direct contact with our partner but not with Fortinet. For big changes and difficult issues I can get extended support from a partner. I do the simple fixes myself. 

Which solution did I use previously and why did I switch?

I've used a heap of different products. I've worked with Palo Alto and also with Fortinet. From experience, I prefer Palo Alto, but for the business I'm working in now, Fortinet is okay.

What other advice do I have?

I've had great experience with Palo Alto but I think Fortinet FortiGate is also a great solution. Some time ago we upgraded to the Fortinet solution of our previous partner and there was a memory leak which created problems. Our firewalls crashed multiple times a day and we had a lot of issues. I think the issue was a systems error and it shouldn't have been deployed. It's all very stable now. 

I would rate this product a nine out of 10. 

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Enterprise Service Manager at Technology Associates Limited
Real User
Easy to configure and very user-friendly, with a great graphical interface
Pros and Cons
  • "It's very fast and easy to configure."
  • "The performance and speed are aspects of the solution that could always be improved upon."

How has it helped my organization?

Unlike Cisco, which is expensive, or Sophos, which has performance issues, Fortinet offers a good product with no bottlenecks.

What is most valuable?

The UTM and security features are the solution's most valuable aspects.

It's very fast and easy to configure.

The solution is extremely user-friendly.

The graphical interface is great.

Now, we are able to optimize the bandwidth. We have the level of control to be able to block specific sites - like YouTube, Facebook etc.

What needs improvement?

The performance and speed are aspects of the solution that could always be improved upon.

For how long have I used the solution?

We've been using the solution for the last two years.

What do I think about the stability of the solution?

The solution is very stable. We haven't experienced any issues in the last two years. It's reliable. There aren't bugs or glitches. It works well.

What do I think about the scalability of the solution?

We have 400 users covered under the firewall and 50 employees. We've never had issues with scaling. It shouldn't be a problem. However, it's not something we actively measure.

We plan to increase usage and to continue to use the product for another three years. After that we may upgrade to a new Fortinet product or seek out a new solution, depending on the landscape at that time.

How are customer service and technical support?

We haven't really faced any technical challenges. We just install it and it runs perfectly. Therefore we don't really have any experience with technical support.

Which solution did I use previously and why did I switch?

Previously, maybe five to seven years ago, I had Cisco. We moved firewalls due to the fact that the renewal cost on Cisco was so high. At the time, we moved to Sophos. It was very good on the UTM side. However, there were performance challenges. That's why we switched to Fortinet. The internet speed is okay and there are no bottlenecks or major challenges.

How was the initial setup?

The initial setup is not complex. It's pretty straightforward. 

It's pretty simple for us as we're very familiar with the product. Every year we do a minimum one or two million dollars of business with Fortinet. At this point, my team is very experienced. 

It's very easy to migrate from other solutions and we can migrate within one day.

It's pretty plug-and-play. You can handle everything in an hour or two and then you can do the testing. It's very easy.

What about the implementation team?

We handle the implementation for our clients as we're Fortinet partners and well versed in the product.

What's my experience with pricing, setup cost, and licensing?

We received this solution for free because we are one of the leading and exclusive partners for Fortinet in Uganda.

What other advice do I have?

We're partners with Fortinet.

I'm not sure of the exact version of the solution.

Overall, I'd rate the solution nine out of ten. It's offered us a very stable VPN and we can access it from anywhere in the world. We're not facing any challenges whatsoever.

I'd happily recommend Fortinet to other organizations. It's one of the best products out there.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: partner
PeerSpot user
Buyer's Guide
Fortinet FortiGate
November 2024
Learn what your peers think about Fortinet FortiGate. Get advice and tips from experienced pros sharing their opinions. Updated: November 2024.
816,406 professionals have used our research since 2012.
Director, CFO at IT Green Public Company Ltd.
Real User
Securely Protects Databases in Business Operations
Pros and Cons
  • "Fortigate is very scalable to serve our customers' needs. We have scaled already from fifty to more than a hundred instances of Fortinet FortiGate. Around 20 staff are required for deployment and maintenance, mostly engineers."
  • "Fortinet already improved FortiGate, but in the current market, many brands of security devices have improved together. Fortinet still needs to catch up with market standards. Fortinet is lacking in features in comparison to competitors."

What is our primary use case?

Fortinet FortiGate has many use cases: firewall, security, and wifi controller. We use the solution for our project's internet gateway.

How has it helped my organization?

My company operates a large data center with many useful applications, sections, and databases. We have to put the security function into FortiGate to protect the databases in the organization.

What is most valuable?

Fortinet FortiGate has many excellent functions and good security. The firewall is the most common function that we have used for a long time.

What needs improvement?

The Fortinet FortiGate firewall has been improved with many new functions. Fortinet is working to develop a new generation of firewalls with better security.

Fortinet already improved FortiGate, but in the current market, many brands of security devices have improved together. Fortinet still needs to catch up with market standards. 

Fortinet is lacking in features in comparison to competitors.

For how long have I used the solution?

One to three years.

What do I think about the stability of the solution?

Fortinet FortiGate is very stable.

What do I think about the scalability of the solution?

Our experience with Fortinet FortiGate depends more on the sizing of the customer. Fortigate is very scalable to serve our customers' needs.

We have scaled from fifty to more than a hundred instances of Fortinet FortiGate. Around 20 staff are required for deployment and maintenance, mostly engineers. 

We are not a distributor for Fortinet, so we will not actively promote it as a solution.

How are customer service and technical support?

The technical support with Fortinet is good. We have our engineers required to have certification in Fortinet products. We provide training classes for our engineers.

Which solution did I use previously and why did I switch?

We also implement solutions with Palo Alto Networks and WatchGuard.

How was the initial setup?

Fortinet FortiGate is user-friendly to set up. The UI is fine. We still have concerns about security with Fortinet. 

The security could be improved compared with Palo Alto Networks equipment. Palo Alto Networks products have more technical issues than Fortinet.

Overall, Fortinet FortiGate is not complicated to set up. 

What about the implementation team?

We had a team for implementing Fortinet FortiGate on these projects. We also have many business partners for service work as integrators. 

Our partner for the Fortinet FortiGate installation was one of the few consultancies that have exceptionally good service in the market currently.

We have begun Fortinet FortiGate training through the consultant company and now have many partners for service contracts. 

What's my experience with pricing, setup cost, and licensing?

The pricing and licensing of Fortinet FortiGate are good if they stay the same. The price is not too high now, but license pricing still changes too much. 

Fortinet FortiGate is comparable with the other products in the current market.

Which other solutions did I evaluate?

We are not sole-distributors of Fortinet products currently. It is part of a portfolio of solutions that we offer our business clients.

What other advice do I have?

The policy for integration and for configuring Fortinet FortiGate should be friendlier than in the version we are using now. Because Fortinet has been in the market for a really long time, and we are very experienced with Fortinet products, I would rate FortiGate with an eight or nine out of 10. I would rate it this score because of the experience that Fortinet has as a market leader for such a long time.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
it_user755889 - PeerSpot reviewer
Consultant at MT Pockets Computers
Consultant
The reporting that automatically comes off the unit makes it much easier to meet compliance standards
Pros and Cons
  • "We use a southern institution that's audited for IT security and the reporting that automatically comes off the unit makes it much easier to meet compliance standards and makes it easier as far as the amount of time that has to be spent to compile that information. If you get your reporting set up correctly when you initially set it up, you just select the one you want and hit print. The auditing trail on it is the best feature."
  • "They should make the rule sets more understandable for the end user. When you're trying to explain to somebody how a computer network is secured, sometimes it's difficult for an end user or customer to understand. If there was a way to make the terminology more accessible to the end user, the set up could be easier. They should translate the technical jargon to an easily relatable and understandable conversation for the end user, the customer, that would be brilliant. Particularly in an environment where the IT structure is audited regularly, there's always pressure from the auditor to up the standards and up the security and you get your USCERT's that come out and there's a warning about this and the customer will want to lock out so much and when you apply it they run into issue where they can't search the internet or print to their remote office. Of course they can't print to your remote office, they just locked it up. They should make the language more understandable for the customer. If there's a product out there that made the jargon understandable to John Q. Public, I would buy that."

What is our primary use case?

Our primary use case of this solution is for intrusion detection and prevention.

How has it helped my organization?

We use a southern institution that's audited for IT security and the reporting that automatically comes off the unit makes it much easier to meet compliance standards and makes it easier as far as the amount of time that has to be spent to compile that information. If you get your reporting set up correctly when you initially set it up, you just select the one you want and hit print. The auditing trail on it is the best features.

What is most valuable?

There's an all-inclusive appliance where all of the logs, registers, and everything is customizable as far as the way reporting comes back.

What needs improvement?

They should make the rule sets more understandable for the end user. When you're trying to explain to somebody how a computer network is secured, sometimes it's difficult for an end user or customer to understand. If there was a way to make the terminology more accessible to the end user, the set up could be easier. They should translate the technical jargon to an easily relatable and understandable conversation for the end user, the customer. Particularly in an environment where the IT structure is audited regularly, there's always pressure from the auditor to up the standards and up the security and you get your USCERT's that come out and there's a warning about this and the customer will want to lock out so much so when you apply it they run into issue where they can't search the internet or print to their remote office. Of course they can't print to their remote office, they just locked it up. They should make the language more understandable for the customer. If there's a product out there that made the jargon understandable to John Q. Public, I would buy that.

There's a link off of the reports that you can click and make suggestions, which is pretty awesome because it seems like somebody is reading those and doing something about it. If I could save reports on a format where I could save space and not have to reprint them and move information down from letterheads and that sort of stuff that would be great. Formatting reports is the only thing I would change about that product right now.

For how long have I used the solution?

Less than one year.

What do I think about the stability of the solution?

It's solid. It's a rock solid solution.

What do I think about the scalability of the solution?

Scalability is excellent. Across three locations we have 120 users.

How are customer service and technical support?

Their technical support is excellent.

Which solution did I use previously and why did I switch?

We did use a different solution. We switched primarily because of the audit trails because the user interface, what you saw on the screen and the options you were presented with were difficult to configure and we ended up spending a lot of time trying to get the information that we wanted. 

How was the initial setup?

For the product that it is, the initial setup was straight forward but not so simple. The Dell EMC product is simple, this is more complicated than that but it wasn't incredibly difficult. We rolled that out on a test network initially and to try to get our rule sets correct so that we didn't run into issues and did testing for about a week. The initial set up time took around an hour and a half, and it was on a virtual network with a bunch of virtual machines. We just tested it for about a week just to make sure that we weren't going to run into a lot of issues switching from the old IDS to the new one.

What about the implementation team?

I installed it. I did the product research and was involved in the purchase decision but I did not purchase the product, I was not a vendor of the product, and I did not make any money on it.

What's my experience with pricing, setup cost, and licensing?

As far as the licensing goes for the small product that we have, the pricing was pretty competitive. It wasn't as simple and as cheap as a SonicWall but for the service we would get it was a good price.

What other advice do I have?

There's a setup guide on the Fortigate website that is a video that is far better than the written manual that is provided. If you've set up other products before, that may get you through, but the training on their website was far more useful to me than the user manual.

I would rate this solution a nine out of ten. 

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
I.T. Manager at Pacific Cigarette Company
Real User
Top 5
Our security improved from being able to put in rules and close off unwanted traffic
Pros and Cons
  • "With FortiClient, you can easily connect when you are home, check out what you want to do, and connect to your network when you are not at work. You can switch on servers and you can check what is wrong."
  • "Our security improved from being able to put in rules and close off unwanted traffic."
  • "It should come integrated or have its own type of network monitor tool in a module. There should just be one package, and you are good to go."

What is our primary use case?

When we looking for a device, we wanted to control incoming and outgoing traffic into our network to protect our organization, like have a barrier before anyone could send something in or anyone could send something out. We also use this for our DHCP.

How has it helped my organization?

The greatest improvement was on security. If you put rules that will not allow certain traffic, it won't happen. You can close the traffic that you don't want in your network, because of malware and people fishing and spamming.

What is most valuable?

  • DHCP functionality: The object tab where we manage our IP addresses and static. The DHCP monitors them.
  • FortiClient: You can easily connect when you are home, check out what you want to do, and connect to your network when you are not at work. You can switch on servers and you can check what is wrong.

What needs improvement?

It should come integrated or have its own type of network monitor tool in a module. There should just be one package, and you are good to go.

For how long have I used the solution?

More than five years.

What do I think about the stability of the solution?

Stability is excellent. It is so stable that it is the best in the market. I would rate the stability as a 10 out of 10.

What do I think about the scalability of the solution?

It has the capacity to change in size. It comes in different sizes. E.g., for a smaller organization, you buy smaller package, then for bigger entities, you buy the bigger one. If you have fewer users in a certain entity, they would get a package of 50 each. If it's a head office, then you'd get something like 201. So, it accommodates for all sizes.

How are customer service and technical support?

Technical support has been great. We have used it before because sometimes you get issues that you can't handle, then you have to call it in, send emails, and they assist you. 

We also work through our partners, which has been good.

Which solution did I use previously and why did I switch?

We were previously using Netgear, which was smaller. It didn't have the advanced technology in terms of what we wanted it to do. It was an older version. We thought that if we were going to change the firewall, then we should make a good, future investment. Thus, our partners advised us that FortiGate was one of the best, so we invested in them.

How was the initial setup?

The initial setup was not straightforward. You need some training and to learn some of these things through the experience of using it.

What about the implementation team?

We were guided by our partner, so we worked on our devices with our partners. They were the ones who helped us and who have been working with us, even for upgrades, and it has not been straightforward.

Which other solutions did I evaluate?

We evaluated Cisco, Netgear, and Cyberoam.

What other advice do I have?

You don't need to reinvent the wheel, as FortiGate is the best solution.

Most important criteria when selecting a vendor: 

  • The ability of the brand
  • Best of breed
  • Reliability
  • After hours sales service, because we know technology comes with renewals, upgrades, and support. This is quite critical to our functionality and efficiency.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
it_user824916 - PeerSpot reviewer
it_user824916Works at a tech company with 10,001+ employees
Vendor

Need information on Fortinet IPS.

Technical Specialist at a tech services company with 201-500 employees
Real User
Good threat prevention capabilities, good price, and very easy to deploy and manage
Pros and Cons
  • "It's a user-friendly firewall. Most of the tasks are very simple. It's simple to configure and troubleshoot this firewall."
  • "The improvement is related to logs. Instead of the CLI, we should be able to have more insights into the logs of the firewall in the GUI."

What is our primary use case?

We have deployed this firewall for many companies. Our clients are financial and medical companies.

How has it helped my organization?

It enabled our clients to reach locations and access their applications easily with no latency. It provided ease of access.

What is most valuable?

Its threat prevention capabilities are most valuable. 

It's a user-friendly firewall. Most of the tasks are very simple. It's simple to configure and troubleshoot this firewall. 

What needs improvement?

The improvement is related to logs. Instead of the CLI, we should be able to have more insights into the logs of the firewall in the GUI.

I faced a lot of issues when I was trying to deploy the firewall through FortiManager. The firewall is stable, but FortiManager is too buggy, and it doesn't work properly. It gives too many errors.

There are some issues with Fortinet SD-WAN. It's quite complex.

For how long have I used the solution?

I've been using this solution for more than four years.

What do I think about the stability of the solution?

It's a very stable product.

What do I think about the scalability of the solution?

It's scalable. We have plans to increase its usage.

How are customer service and support?

Most of the time, they are helpful, but there are times when they don't resolve an issue right away. They take the log, and then they take their time to give input on the issue. Most of the time, they take one or two days to get back after analyzing the logs. Instead of that, they can just schedule a session to resolve the issue right away because sometimes the issue impacts the production environment, so we need to resolve that issue as soon as possible. Overall, I'd rate them a six out of ten.

How would you rate customer service and support?

Neutral

Which solution did I use previously and why did I switch?

I have worked with other firewalls. Fortinet FortiGate is better than Palo Alto and Check Point firewalls. It's more user-friendly.

How was the initial setup?

I have deployed it for a bank at a core level. On the perimeter, there was a Palo Alto firewall, and at the core level, we deployed the FortiGate firewall at DC and DR locations. After that, we deployed SD-WAN. We replaced the MPLS switch with the Fortinet SD-WAN device, so the whole branch traffic comes to the SD-WAN box, and from there, it comes to the FortiGate firewall, and then it goes to the Palo Alto firewall for the internet access and resource access. While migrating branches from MPLS to SD-WAN, we did require a maintenance window.

There was no difficulty. It was very user-friendly. I have had many difficulties with the Check Point firewall. I have deployed major projects on the FortiGate firewall. I migrated more than a thousand branches on Fortinet SD-WAN and implemented FortiGate super massive firewalls at DC and DR locations. There were no complexities. Only at one location, I had an issue related to SD-WAN, but my query was resolved by Fortinet's local team.

It's an on-premises firewall for the DC and DR locations. I have never worked on cloud projects, but if there is any opportunity to deploy it on the cloud, I will do it. I have only done on-premises deployment.

What about the implementation team?

I am an implementation engineer. I deployed and configured the whole firewall. I also troubleshot any issues. When I had any queries, they were clarified by Fortinet's engineers.

What's my experience with pricing, setup cost, and licensing?

Its pricing is good. It's average or normal as compared to Palo Alto and Check Point firewalls. 

Which other solutions did I evaluate?

I didn't evaluate other options.

What other advice do I have?

I'd recommend this firewall to others. Most of the time, when I do PoCs, I recommend Fortinet FortiGate. It's quite easy to manage and deploy.

I'd rate Fortinet FortiGate an eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor. The reviewer's company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
Senior System Engineer at Effvision
Real User
Secure, simple implementation, and responsive support
Pros and Cons
  • "The most valuable features of Fortinet FortiGate are the rules and quality of service."
  • "Fortinet FortiGate could improve by having a frequent ask questions(FAQ) area for people to receive quick answers to popular questions. Additionally, it would be beneficial to have an SMS notification feature. For example, if you cannot access your email you could receive an SMS message."

What is our primary use case?

Fortinet FortiGate can be deployed on the cloud, on-premise, or hybrid setups.

Our clients use Fortinet FortiGate as a firewall for their business.

What is most valuable?

The most valuable features of Fortinet FortiGate are the rules and quality of service.

What needs improvement?

Fortinet FortiGate could improve by having a frequent ask questions(FAQ) area for people to receive quick answers to popular questions. Additionally, it would be beneficial to have an SMS notification feature. For example, if you cannot access your email you could receive an SMS message.

For how long have I used the solution?

I have been using Fortinet FortiGate for approximately five years.

What do I think about the stability of the solution?

The stability of Fortinet FortiGate is good.

What do I think about the scalability of the solution?

Fortinet FortiGate is scalable.

We have approximately 25 people that are using this solution. We do not plan to increase usage.

How are customer service and support?

If we have an issue we can contact support. We have had good experiences with the support from Fortinet FortiGate.

Which solution did I use previously and why did I switch?

I have previously used Azure firewalls.

How was the initial setup?

The initial setup of Fortinet FortiGate is simple. It is not complex. The whole process took us one day.

What about the implementation team?

We did the implementation of the solutions ourselves.

We have approximately five engineers that do the implementation and maintenance of the solution.

What's my experience with pricing, setup cost, and licensing?

Other firewalls are more expensive than Fortinet FortiGate, such as the Azure firewall.

We are on an annual license and it is approximately 6,000 Egyptian Pound(EGP). 

What other advice do I have?

I advise others Fortinet FortiGate has an easy configuration and it does not take much time to learn about the rules that you will need to apply for your company.  When you connect to the main server you have high security.

I rate Fortinet FortiGate an eight out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
IT Director at Guangdong Technion Institute of Technology
Real User
Includes an antivirus, IPS, and even SD-WAN
Pros and Cons
  • "The notable features that I have found most valuable are that it includes the antivirus, and also IPS, and even SD-WAN."
  • "FortiGate support could do some improvements on their IPv6 configuration. Right now it's still in the very early stage for utilizing in an enterprise level network environment."

What is our primary use case?

This Fortinet product is a firewall system, acting as our perimeter firewall. Generally speaking we use this system as a security product to defend from any attacks and to protect our internal network. We are very happy with the security features afforded by this product.

What is most valuable?

The notable features that I have found most valuable are that it includes the antivirus, IPS, and even SD-WAN.

What needs improvement?

In terms of what could be improved, the FortiGate support could do some improvements on their IPv6 configuration. Right now it's still in the very early stage for utilizing in an enterprise level network environment

In terms of the FortiGate IPS, we haven't gotten additional tools because they are not free, and we have to purchase them to maximize this IPS feature. As long as they can perform some basic functions to meet our business needs, that is okay. I'm okay with this feature right now, so far.

In the next release of FortiGate the price could be better.

For how long have I used the solution?

I have been using Fortinet FortiGate since May of 2018.

What do I think about the stability of the solution?

This product is very stable.

What do I think about the scalability of the solution?

Fortinet FortiGate is a very scalable product.

It is managed by the IT department, so only they use it.

How are customer service and technical support?

Their support is quite good.

How was the initial setup?

The initial setup is quite simple.

Not including the preparation, setup took about three days to just unpack them, connect it to the power, power it on, and do some initial configuration. That's just the three days, but we took about two weeks for the preparation and planning.

What about the implementation team?

We had an external partner to help us and to work together with us to do the initial setup.

What other advice do I have?

On a scale of one to ten I would give Fortinet FortiGate an eight.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
Download our free Fortinet FortiGate Report and get advice and tips from experienced pros sharing their opinions.
Updated: November 2024
Buyer's Guide
Download our free Fortinet FortiGate Report and get advice and tips from experienced pros sharing their opinions.