I am using it as an IPS, intrusion protection system.
Technical Services Manager with 501-1,000 employees
Easy to set up, make policies; the switches automatically get policies from the firewall
Pros and Cons
- "It's very easy to set up, it's very easy to make policies and, for an organization, that means you don't need IT expert in firewalls. You just need to have somebody who knows a little bit of IT, and that's it. With other products, you need someone with a "Masters" degree in firewalls."
- "You can purchase switches and you don't need to do anything with them. You just put in the firewall and the switches get all the policies and rules that you already have in the firewall. With Fortinet, you just connect the FortiSwitch to the Fortinet and that's it."
- "As far as wanting more scalability or things in the network diagram, it's going to cost you."
What is our primary use case?
How has it helped my organization?
The first benefit is the cost. It is very affordable.
Also, it's very easy to set up, it's very easy to make policies and, for an organization, that means you don't need IT expert in firewalls. You just need to have somebody who knows a little bit of IT, and that's it. With other products, you need someone with a "Masters" degree in firewalls.
What is most valuable?
It's a complete solution. You can purchase switches and you don't need to do anything with them. You just put in the firewall and the switches get all the policies and rules that you already have in the firewall. That's a very nice feature because with, for example, Cisco, you need to set the switch, you need to set the firewall, and you need to test it. With Fortinet, you just connect the FortiSwitch to the Fortinet and that's it. It's very easy.
In the last version of the FortiOS - the operating system of the firewall - they put a lot of new features to support communications in a firewall. Whatever the communication that you have, you can put that in the firewall, and that's great.
What needs improvement?
For me, at this time, it's very complete.
Buyer's Guide
Fortinet FortiGate
March 2025

Learn what your peers think about Fortinet FortiGate. Get advice and tips from experienced pros sharing their opinions. Updated: March 2025.
841,152 professionals have used our research since 2012.
What do I think about the stability of the solution?
Stability is very good. I have no problems right now with any of my customers. I haven't had a call from a customer in about three months, other than to make new policies. That's it. They are not complaining about the Fortinet, that it is damaged or something like that.
What do I think about the scalability of the solution?
Scalability is very good. We just did a quote for a university here that has about 25,000 students, and all the solutions that we put in the RFP, they were accepted. The only thing is the cost. As far wanting more scalability or things in the network diagram, it's going to cost you.
How are customer service and support?
Technical support is very good. If you have any questions, they have a forum and, apart from the forum, depending on the FortiGate that you purchased, they have very good support from second-line engineers. Whatever your problem is, you call and at least you get a callback.
Which solution did I use previously and why did I switch?
I was using a SonicWall. The problem with SonicWall is that they were purchased by Dell, and apparently, Dell is not putting any research money into the devices. That is the reason I changed because there are a lot of new things, new generation firewall technologies and they are not using them. Also, apparently, the price is very high right now. If you compare the price with a FortiGate, which has a lot of additional features, it's not worth it.
When selecting a vendor the most important criteria are support and cost.
How was the initial setup?
Setup is very straightforward.
What's my experience with pricing, setup cost, and licensing?
Pricing is good. They offer a lot of things, the most important is the support. Every time you upgrade your license, you also get insurance for the equipment. If you have any problem with equipment, they send in new equipment.
Which other solutions did I evaluate?
We did a total cost of ownership analysis against Sophos and also Palo Alto, but that was out of scope, it was too expensive. Another one was WatchGuard. When you start looking at the cost of the license for all the things that you get, Fortinet is by far the best option. The problem with the other companies is the licensing.
What other advice do I have?
I rate FortiGate a 10 because every time I need to use the support, they are there. There were times when I went to a customer to give support, I called Cisco, they pass me to Brazil, and on another call, they passed me to India. After I gave the guy in India all this information for an hour, he asked me, "What's the problem?" So there was a communication issue with them and they don't know the problems very well. With Fortinet, they are in the US, not in India.
Do a total cost of ownership analysis with all the features you are looking for and, based on that, make the purchase. Also, reviews are very important.
Disclosure: I am a real user, and this review is based on my own experience and opinions.

Senior Cyber Security Engineer at a tech services company with 11-50 employees
User-friendly setup, beneficial APIs, and reliable
Pros and Cons
- "The most valuable features of Fortinet FortiGate are the APIs. They are the most widely known."
- "The support from Fortinet FortiGate could improve. They are not easily accessible when we need them. They could improve their response time."
What is our primary use case?
Fortinet FortiGate is used as a firewall.
What is most valuable?
The most valuable features of Fortinet FortiGate are the APIs. They are the most widely known.
For how long have I used the solution?
I have been using Fortinet FortiGate for approximately four years.
What do I think about the stability of the solution?
I rate the stability of Fortinet FortiGate a five out of five.
What do I think about the scalability of the solution?
I rate the scalability of Fortinet FortiGate a five out of five.
All sizes of organizations can use this solution. All levels of a company are using this solution.
How are customer service and support?
The support from Fortinet FortiGate could improve. They are not easily accessible when we need them. They could improve their response time.
I rate the support from Fortinet FortiGate a three out of five.
How would you rate customer service and support?
Neutral
How was the initial setup?
The initial setup of Fortinet FortiGate is very simple and user-friendly. The configuration for the solution is easy. The time it takes for the deployment depends on the environment of the company. It can take a week, but typically it takes three to four days.
What about the implementation team?
We have more than six certified engineers in our company that can do the deployment of the solution.
What was our ROI?
The customers have seen an ROI from using Fortinet FortiGate. They are satisfied with the solution.
What's my experience with pricing, setup cost, and licensing?
The price of Fortinet FortiGate is affordable. Most of our customers are on a three-year license to use the solution. All the features and support are included in the price.
I rate the price of Fortinet FortiGate a five out of five.
What other advice do I have?
I rate Fortinet FortiGate a nine out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
Buyer's Guide
Fortinet FortiGate
March 2025

Learn what your peers think about Fortinet FortiGate. Get advice and tips from experienced pros sharing their opinions. Updated: March 2025.
841,152 professionals have used our research since 2012.
Fraud Risk Analyst at a university with 1,001-5,000 employees
Easy to use, stable, and scalable product that provides protection against internal and external threats
Pros and Cons
- "Fortinet FortiGate protects against internet-based threats, both internal and external. It is scalable, stable, easy to use, and easy to install."
- "This product needs to have an analysis feature, rather than having the analysis done through the integration of a different product."
What is our primary use case?
We use Fortinet FortiGate for the internet, particularly to provide protection against internal and external threats.
What is most valuable?
What I found most valuable from Fortinet FortiGate is that it gave us better protection against internet-based threats. Aside from giving us good protection, it is also easy to use, and it's fully automated.
What needs improvement?
An additional feature I'm expecting from Fortinet FortiGate is for it to have an analysis feature, rather than having the analysis done via integration with a different product.
For how long have I used the solution?
We have been using Fortinet FortiGate for six years.
What do I think about the stability of the solution?
I found Fortinet FortiGate to be a stable product.
What do I think about the scalability of the solution?
Fortinet FortiGate is a scalable product.
How are customer service and support?
I had issues with Fortinet FortiGate more than three years ago, and I opened a support ticket, and we were able to solve the issues. The support for this product was fast.
How was the initial setup?
The installation process for Fortinet FortiGate was very easy. Installation was done by one technician, e.g. one technician was enough.
What about the implementation team?
This product was implemented by a Fortinet partner.
What other advice do I have?
We've been using this version of Fortinet FortiGate: 300E. I also have experience with Fortinet FortiAnalyzer.
We have one technician in charge of the installation, and one manager in charge of managing this product. We have 500 users of Fortinet FortiGate, and we currently have no plans of increasing the number of users.
My recommendation to people looking into implementing this product is that they should use Fortinet FortiAnalyzer with Fortinet FortiGate to analyze the traffic.
My rating for Fortinet FortiGate is nine out of ten.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Network Engineer at Nayatel Pvt. Ltd
Great URL filtering with a next-generation firewall that can do internet routing
Pros and Cons
- "Offers good security and filtering."
- "Lacks training for new features."
What is our primary use case?
We use this solution for mid to large enterprise companies with around 500,000 users. We are resellers of this solution based in Pakistan and we have a partnership with Fortinet.
What is most valuable?
I like the security that Fortigate offers; it has great URL filtering with a next-generation firewall that can do internet routing, plus give us advanced layer seven application control. It offers good features.
What needs improvement?
I'd like to see training provided for new features and upgrades, it's not currently available. They really need to work on their support. There's a huge market for enterprise business right now and Pakistan is focusing on network security. Fortinet lacks local premium support.
For how long have I used the solution?
We've been using this solution for six months.
What do I think about the stability of the solution?
This is a good, stable solution.
What do I think about the scalability of the solution?
The solution is scalable for enterprise companies.
How was the initial setup?
We have two or three local engineers that help us with deployment.
What other advice do I have?
My one piece of advice would be to spend time planning, rather than just purchasing a product and proceeding to deployment. It's important to research the features, read their community postings regarding bugs because it's something that might hit them in the future.
I rate this solution eight out of 10.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Responsabile ced with 1-10 employees
Secure, priced well, and the interface makes it simple to manage
Pros and Cons
- "FortiGate is very simple to manage and easy to use."
- "FortiGate should have a better way of detecting and managing the system memory because otherwise if the memory is too low, a system restart is required."
What is our primary use case?
We use FortiGate to protect our company network. We have a wireless plan (WLAN) environment.
What is most valuable?
The user interface is very good.
FortiGate is very simple to manage and easy to use.
This is a secure solution.
What needs improvement?
FortiGate should have a better way of detecting and managing the system memory because otherwise if the memory is too low, a system restart is required.
For how long have I used the solution?
I have been using FortiGate and other products in the Fortinet suite for approximately two years.
What do I think about the stability of the solution?
It is used on a daily basis and in general, stability is okay.
There were two instances where the memory was full and the WLAN was blocked. The system had to be restarted. This may not have been a problem directly related to FortiGate. It may be that I didn't have enough to support the product. Perhaps a larger model would solve this issue.
What do I think about the scalability of the solution?
We have approximately 80 employees that are protected by FortiGate. We have approximately 20 that work in the office, with a total of about 50 PCs.
It has not been necessary to scale beyond that.
How are customer service and support?
I have never been in touch with technical support.
Which solution did I use previously and why did I switch?
Prior to FortiGate, we were using Cisco for our firewall and our switches were from HP. Every five or six years, we upgrade our devices. The last time, we decided to buy Fortinet products because of a suggestion from our vendor.
Our vendor suggested Fortinet because the security is good, it's simple to use, and the price is good.
What about the implementation team?
I have an external technician that manages FortiGate for the company. This person was responsible for the initial setup.
I do simpler network changes myself, such as altering ports on the firewall or the switch.
What was our ROI?
I am very satisfied with this investment. It's a good device and works very well to protect us.
What's my experience with pricing, setup cost, and licensing?
This is not a cheap solution but it isn't expensive, either. It's a good solution for the right price.
What other advice do I have?
FortiGate is regularly updated and my last update was within the past couple of months.
In our company, we have not needed to use any special features, so it is difficult to consider what new features I might want to see in the future.
Overall, this is a very good solution and I personally haven't had any problems with it. I would recommend that my colleagues buy Fortinet devices because they are good.
I would rate this solution an eight out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Deputy General Manager Information Technology at a media company with 201-500 employees
Good filtering, ROI, and technical support
Pros and Cons
- "We use the filtering feature the most. It has filtering and inbuilt securities. We can create customized rules to define which users can access a particular type of site. We can create policies inside the firewall."
- "The visibility of the network can be better. The GUI can be improved for better visibility of the network flow. Other solutions have better GUI in terms of network visibility."
What is our primary use case?
We use it for routing and restricting user access.
What is most valuable?
We use the filtering feature the most. It has filtering and inbuilt securities. We can create customized rules to define which users can access a particular type of site. We can create policies inside the firewall.
What needs improvement?
The visibility of the network can be better. The GUI can be improved for better visibility of the network flow. Other solutions have better GUI in terms of network visibility.
For how long have I used the solution?
I have been using this solution for maybe five or six years.
What do I think about the stability of the solution?
It is stable.
What do I think about the scalability of the solution?
You can have the availability features. All the traffic goes through this firewall for access to the outside world.
How are customer service and technical support?
Their technical support is good.
Which solution did I use previously and why did I switch?
We were using some open-source solutions, and then we directly moved to firewalls.
How was the initial setup?
The initial setup was straightforward. It was completed in a month or so.
What about the implementation team?
We implemented it on our own. We are a small team, so a person with a few other duties also manages this solution.
What's my experience with pricing, setup cost, and licensing?
It is not a very costly product if you compare it with other products. The return on investment is also good. If you compare the return of investment and money that you are spending on this product with Palo Alto, Cisco, Check Point, and other solutions, the investment is very less. We are happy with this solution.
The optional licenses are there, and you can choose which one you want and which one to avoid.
What other advice do I have?
It is a fine solution. We have been using this solution for some years, and we are happy with it. We will continue using it unless the FortiGate solution is running itself in some other ways with new features.
I would recommend this solution. It is working fine for us.
I would rate Fortinet FortiGate an eight out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Assistant Manager IT at Urmi Garments Ltd
Excellent Bandwith Agility from Webstie to Website
Pros and Cons
- "We are very happy with the general bandwidth agility we have seen from one website to another website."
- "I have to say that the initial setup was complex. The deployment took a few days to get set up. Initially, we were using an IPVanish. We switched to this tool since we thought it would be easier. But it turns out it wasn't easier to set up and run."
What is our primary use case?
Our primary use case is providing cybersecurity applications to internet (IT) clients throughout India.
How has it helped my organization?
Since we are still in the implementation period we still need more time to evaluate how this solution can add value to our organization.
What is most valuable?
We are very happy with the general bandwidth agility we have seen from one website to another website.
What needs improvement?
Since we are in the initial stages of implementation I can't suggest any additional features for the next release. At this point, I really need more time to evaluate the tool. The only thing I can recommend at this time is to make improvements for the user end when the user website is running slowly; the speed can definitely be improved. There is room to include IP wise and net-wise and bandwidth settings.
For how long have I used the solution?
Still implementing.
What do I think about the scalability of the solution?
Currently, we have more than 600 employees using this product. Our users range from IT staff, management, and senior executives. We are all using it. And we plan on increasing the number of users to more than what we are currently at.
How are customer service and technical support?
My technical support experience has been very poor. I think the technical support personnel isn't experienced in Bangladesh. They have much less technical experience and aren't as able to handle the work, as I am.
Which solution did I use previously and why did I switch?
Initially, we were using an IPVanish. We switched to this tool because we believed it would be easier to set up and use but it turns out it wasn't easier.
How was the initial setup?
The initial setup was complex. The deployment took a few days to get set up. Initially, we were using an IPVanish. We switched to this tool since we thought it would be easier. But it turns out it wasn't easier to set up and run.
What about the implementation team?
Our vendor team implemented the tool for us; the vendor team is based here in Bangladesh.
What other advice do I have?
Maintenance only requires two or three people. At the moment both a Senior Executive and an IT manager are in charge of maintenance.
Besides wanting to see a faster connection speed I would like to see the expanded bandwidth, IP, and proprietary net settings feature included within the tool.
I rate this product an 8 out of 10.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Manager systems at HOCL
Offers good threat protection and stability
Pros and Cons
- "Fortinet FortiGate is scalable for our users. Right now, we have almost 70 users. We do not have any plan to increase our usage of FortiGate. For maintaining the firewall solution, one staff member is enough."
- "One issue that I have had is that sometimes I need to monitor the traffic, so I need to filter it according to the user and which user is using it the most. I experience a bottleneck most of the time, particularly at the peak time when the number of contracts and users are at maximum."
What is our primary use case?
We use Fortinet FortiGate as a firewall. On some particular days, when our network traffic is very busy, we use a separate debit line. We need additional monitoring to know whether our production was cut by peak rates or not.
How has it helped my organization?
It satisfies all of our requirements.
What is most valuable?
The most valuable feature is the threat protection. With many users, I've found an issue where sometimes I need to monitor the traffic that I need to filter.
What needs improvement?
We have many users currently with this solution. One issue that I have had is that sometimes I need to monitor the traffic, so I need to filter it according to the user and which user is using it the most. I experience a bottleneck most of the time, particularly at peak time when the number of contracts and users are at maximum. We feel a kind of bottleneck.
When I first entered the log section, I could not find any results. I did not find any proof, i.e. reporting and analytics on the speed and network availability were not optimized. I could not find any such log from the server, maybe Fortinet could improve this service.
For how long have I used the solution?
Less than one year.
What do I think about the stability of the solution?
Fortinet FortiGate is stable.
What do I think about the scalability of the solution?
Fortinet FortiGate is scalable for our users. Right now, we have almost 70 users. We do not have any plan to increase our usage of FortiGate. For maintaining the firewall solution, one staff member is enough.
How are customer service and technical support?
We are very well satisfied with the Fortinet technical support.
Which solution did I use previously and why did I switch?
We had been using another solution for approximately ten years. The product was not up to date, so we were not getting any support for it.
How was the initial setup?
The initial setup is straightforward. The total amount of deployment time required depends upon the number of users. Fortinet FortiGate automatically corrects any mistakes you make in the installation process.
What other advice do I have?
I cannot find anything lacking in Fortinet FortiGate. I would rate it a nine out of ten. We advise other users to go for Fortinet.
There is a back-up service that needs to be included with the firewall support.
I have the requirement to filter what information goes to the user to see which user require the most bandwidth and other resources. When there is a disconnection, that should be shown somewhere in the reports.
Disclosure: I am a real user, and this review is based on my own experience and opinions.

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Updated: March 2025
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