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Jovan Jovanovic - PeerSpot reviewer
Security Team Lead at a outsourcing company with 1,001-5,000 employees
Reseller
Top 5
Jul 5, 2023
A highly stable and scalable solution for security with easy setup
Pros and Cons
  • "FortiGate is a rapidly growing vendor with a wide range of ready-to-use products. Their delivery time is remarkably quick, usually between two to four weeks."
  • "FortiGate NGFW can improve technical support. The engineer who answers the technical support call, email, or phone call, whatever the medium may be. The response time is very bad."

What is our primary use case?

We are a distributor of Fortinet products. My role primarily involves importing these products and delivering them to our partners and resellers, who in turn sell them to the end customers.

What is most valuable?

FortiGate is a rapidly growing vendor with a wide range of ready-to-use products. Their delivery time is remarkably quick, usually between two to four weeks. They provide excellent support, especially when it comes to helping resellers who may encounter implementation issues with Fortinet. The technical presales and support teams are readily available to assist them. So, there are definitely several benefits to working with Fortinet.

The interface, pricing, and support are good. FortiGate release new patches and offers regularly. In the integration file, they don't have anything to add because they have a very wide portfolio and models in the next-generation firewalls. FortiGate has a variety of add-on license tools that can be applied to the firewall.

FortiGate should continue to push them to continue to grow up as they've been growing for the last eight years.

What needs improvement?

FortiGate NGFW can improve technical support. The engineer who answers the technical support call, email, or phone call, whatever the medium may be. The response time is very bad.

For how long have I used the solution?

I have been working with FortiGate Next Generation Firewall for eight years. 

Buyer's Guide
Fortinet FortiGate
June 2026
Learn what your peers think about Fortinet FortiGate. Get advice and tips from experienced pros sharing their opinions. Updated: June 2026.
900,228 professionals have used our research since 2012.

What do I think about the stability of the solution?

We don't have broken devices to be repaired or replaced with new ones, so they are very stable while working.

I rate the solution’s stability a ten out of ten.

What do I think about the scalability of the solution?

I rate the solution’s scalability a ten out of ten.

We have all types of business models and customers in our portfolio, such as the midsized business, enterprise, entry-level, and small businesses. We are working with all of that with all of the Fortinet solutions.

How are customer service and support?

The customer support is very slow. The engineer who answers the technical support call, email, or phone call, whatever the medium may be. The response time is very bad. 

On the other hand, Cisco takes one or two hours to respond, while Fortinet takes a few days. This is an area that they could improve on a global scale.

How was the initial setup?

The initial setup of the solution is easy, which is the most important feature for in-domain-wide resellers, partners, and customers. In the end, if you want to use Fortinet as a firewall administrator in your network, it is highly recommended because it is extremely easy to set up, especially for first-time users.  

Even if you have previous experience with Cisco or Check Point, setting up Fortinet is easy. It is a very user-friendly configuration.

I rate the solution setup a ten out of ten. It is very user-friendly.

What's my experience with pricing, setup cost, and licensing?

FortiGate Next-Generation Firewall is cheaper than Cisco or CheckPoint or Palo Alto and more expensive than Barracuda or Sophos or any smaller brands. The prices fit right where they are on the global market.

What other advice do I have?

I advise you to buy it ASAP because it's a very good product.

From my experience as a distributor, some customers don't buy technical support on the devices. They buy only devices. I will advise them to buy the technical support of FortiCare service. In that case, they will have technical support by phone call, or by mail. They will have a replacement if anything is broken 24/7.

Overall, I rate the solution an eight out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer.
PeerSpot user
Özden-Aydın - PeerSpot reviewer
Technology Consultant at 1ware
Real User
Top 5Leaderboard
Jun 27, 2023
The secure web gateway module and the application control module are valuable
Pros and Cons
  • "The secure web gateway module and the application control module are valuable. HA operations are very easy."
  • "Web security solutions can be improved."

What is our primary use case?

We use it for the network security operations of our customers. We've many different use cases, such as client security, server security, or DMZ sites. 

What is most valuable?

The secure web gateway module and the application control module are valuable. HA operations are very easy.

It's a very easy and simple solution for implementation and integration. I don't have any problems with this solution.

What needs improvement?

Web security solutions can be improved.

For how long have I used the solution?

I've been using this solution for 10 years.

What do I think about the stability of the solution?

It's stable.

What do I think about the scalability of the solution?

Its scalability is good. It's generally used in only one place as a standalone, but sometimes, it's used at multiple locations. 

How are customer service and support?

Their support is good. I'd rate it an eight out of ten.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

I've used Palo Alto, which is a good solution for a firewall, and their application signatures are very good. 

How was the initial setup?

I was sometimes involved in its deployment. Its deployment was simple for me. It was very simple and easy. It took five to six hours.

It does require maintenance. There are probably one to two people required for its maintenance. 

What's my experience with pricing, setup cost, and licensing?

Its price is normal. If I compare it with other vendors, such as Palo Alto, it's normal. Palo Alto is expensive. 

What other advice do I have?

I'd recommend it to other people. It's good, and in our country, this product is very popular in our sector. It's easy and cheapest.

Overall, I'd rate Fortinet FortiGate an eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer. Reseller
PeerSpot user
Buyer's Guide
Fortinet FortiGate
June 2026
Learn what your peers think about Fortinet FortiGate. Get advice and tips from experienced pros sharing their opinions. Updated: June 2026.
900,228 professionals have used our research since 2012.
Technical Specialist at a tech services company with 201-500 employees
Real User
May 1, 2023
Good threat prevention capabilities, good price, and very easy to deploy and manage
Pros and Cons
  • "It's a user-friendly firewall. Most of the tasks are very simple. It's simple to configure and troubleshoot this firewall."
  • "The improvement is related to logs. Instead of the CLI, we should be able to have more insights into the logs of the firewall in the GUI."

What is our primary use case?

We have deployed this firewall for many companies. Our clients are financial and medical companies.

How has it helped my organization?

It enabled our clients to reach locations and access their applications easily with no latency. It provided ease of access.

What is most valuable?

Its threat prevention capabilities are most valuable. 

It's a user-friendly firewall. Most of the tasks are very simple. It's simple to configure and troubleshoot this firewall. 

What needs improvement?

The improvement is related to logs. Instead of the CLI, we should be able to have more insights into the logs of the firewall in the GUI.

I faced a lot of issues when I was trying to deploy the firewall through FortiManager. The firewall is stable, but FortiManager is too buggy, and it doesn't work properly. It gives too many errors.

There are some issues with Fortinet SD-WAN. It's quite complex.

For how long have I used the solution?

I've been using this solution for more than four years.

What do I think about the stability of the solution?

It's a very stable product.

What do I think about the scalability of the solution?

It's scalable. We have plans to increase its usage.

How are customer service and support?

Most of the time, they are helpful, but there are times when they don't resolve an issue right away. They take the log, and then they take their time to give input on the issue. Most of the time, they take one or two days to get back after analyzing the logs. Instead of that, they can just schedule a session to resolve the issue right away because sometimes the issue impacts the production environment, so we need to resolve that issue as soon as possible. Overall, I'd rate them a six out of ten.

How would you rate customer service and support?

Neutral

Which solution did I use previously and why did I switch?

I have worked with other firewalls. Fortinet FortiGate is better than Palo Alto and Check Point firewalls. It's more user-friendly.

How was the initial setup?

I have deployed it for a bank at a core level. On the perimeter, there was a Palo Alto firewall, and at the core level, we deployed the FortiGate firewall at DC and DR locations. After that, we deployed SD-WAN. We replaced the MPLS switch with the Fortinet SD-WAN device, so the whole branch traffic comes to the SD-WAN box, and from there, it comes to the FortiGate firewall, and then it goes to the Palo Alto firewall for the internet access and resource access. While migrating branches from MPLS to SD-WAN, we did require a maintenance window.

There was no difficulty. It was very user-friendly. I have had many difficulties with the Check Point firewall. I have deployed major projects on the FortiGate firewall. I migrated more than a thousand branches on Fortinet SD-WAN and implemented FortiGate super massive firewalls at DC and DR locations. There were no complexities. Only at one location, I had an issue related to SD-WAN, but my query was resolved by Fortinet's local team.

It's an on-premises firewall for the DC and DR locations. I have never worked on cloud projects, but if there is any opportunity to deploy it on the cloud, I will do it. I have only done on-premises deployment.

What about the implementation team?

I am an implementation engineer. I deployed and configured the whole firewall. I also troubleshot any issues. When I had any queries, they were clarified by Fortinet's engineers.

What's my experience with pricing, setup cost, and licensing?

Its pricing is good. It's average or normal as compared to Palo Alto and Check Point firewalls. 

Which other solutions did I evaluate?

I didn't evaluate other options.

What other advice do I have?

I'd recommend this firewall to others. Most of the time, when I do PoCs, I recommend Fortinet FortiGate. It's quite easy to manage and deploy.

I'd rate Fortinet FortiGate an eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor. The reviewer's company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
FirasHamdan - PeerSpot reviewer
Information Technology Manager at Petra
Real User
Apr 17, 2023
Reliable with lots of features and good security
Pros and Cons
  • "The wireless control is helpful."
  • "The pricing could always be better."

What is our primary use case?

We primarily use the solution for security purposes and for UTM web profile applications.

What is most valuable?

There are a variety of features on offer. 

It helps protect endpoints. 

The wireless control is helpful.

It is scalable and extends well.

The solution is stable and reliable.

Technical support is helpful and responsive.

What needs improvement?

The pricing could always be better. It is very expensive. 

We'd like to see Fortgate include WAF services.

The maintenance of the product can be a bit difficult. 

For how long have I used the solution?

I've been working with the solution for ten years. 

What do I think about the stability of the solution?

The solution is pretty stable and reliable. There are no bugs or glitches, and it doesn't crash or freeze. 

What do I think about the scalability of the solution?

This is a scalable product. 

How are customer service and support?

Technical support is very good. They are easy to work with. We've been satisfied with the level of support.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

I've also used Sophos and CyberArk. Sophos has a few more services, such as WAF services.

How was the initial setup?

The initial setup is moderate. It depends on the client's requirements.

We typically can deploy the solution within two or three days. We have a security engineer that handles the initial setup.

It does require some maintenance, and that can be a bit difficult. 

What about the implementation team?

We implement the solution for our clients. 

What was our ROI?

We have witnessed a bit of an ROI, even though it is an expensive solution. 

What's my experience with pricing, setup cost, and licensing?

The solution is quite pricey.

What other advice do I have?

I am an end-user and work in configuration and support for a partner.

I'm working with the latest version of the solution.

Overall, I would rate the solution ten out of ten. I am very satisfied with the product as a whole. I'd recommend the solution to others. It's easy to start working with it. 

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
PeerSpot user
Raphael Nwosu - PeerSpot reviewer
EVP, Product Line Management & Growth at Kropmann Communications Ltd
Real User
Top 20
Apr 5, 2023
Increases operation efficiency, offers integrated application protection, and has excellent support
Pros and Cons
  • "The security fabric is excellent."
  • "I haven't had a single issue since using Fortinet."

What is our primary use case?

We primarily use the solution for security. I've deployed it for some customers for protection. It is used for firewalls. I have experience with the secure SD-WAN version.

How has it helped my organization?

Our customers are happy, and when they are happy, it means they are happy with us. It helps our organization. Many customers are migrating to this solution as it increases efficiency.

What is most valuable?

The security fabric is excellent. It's great on Fortinet, generally. 

It is easy to deploy.

Our impression of a unified view of NetOps and SecOps is positive. It has a single pane of glass. It's excellent and very effective. We've been quite impressed with the visibility on the devices. We've been happy with it.

The integrated application protection provided by the solution is good. It's worth the investment. However, it does depend on how you apply it. It can help save on costs, depending on the setup. If you have it in a bank environment, each individual bank would have its own devices, and you can optimize everything. You can have some of the connections go direct from one customer to another. You can save a lot of money with a specific setup.

It's helped out operational efficiency. It helps us waste less time. A typical scenario helps us save time. Having a good connection at the head office allows other offices to maintain a good connection as well. It also has normal security features and more to help keep us safe while staying connected. 

We can remediate threats more quickly. We have a single pane of glass that helps simplify the protection and visibility. We can monitor other components, even Macs or data centers. We can address items automatically, no matter where they are located. Visibility really helps. 

It is helped us to reduce the mean time to detect. It can reduce the time to locate and detect effectively. It is remarkably shorter when using Fortinet. It's also reduced the time it takes to resolve problems. 

The solution has helped us reduce Help Desk tickets. 

We have been able to future-proof businesses with branches. We don't have branches in our office. However, we have seen benefits ourselves in terms such as load balancing, et cetera. A fiber connection helps ensure backups are seamless. We can run a backup at less cost, and knowing that we have a backup help with peace of mind. Accessing a secure network ensures this. 

What needs improvement?

I haven't had a single issue since using Fortinet. 

For how long have I used the solution?

I've been using the solution since 2018.

What do I think about the stability of the solution?

The solution is very stable. 

What do I think about the scalability of the solution?

It is a scalable product.

How are customer service and support?

Technical support is always top-notch. I always get good support.

How would you rate customer service and support?

Positive

How was the initial setup?

The initial setup was pretty easy. It was not difficult. 

Everything I did was in one day. If I have to do some fine-tuning, that takes a little bit longer. Typically, one day is enough to deploy. 

What's my experience with pricing, setup cost, and licensing?

The pricing is moderate. You get good value for money. Of course, any solution could be less expensive. For a company like ours, we'd always like to pay less. 

What other advice do I have?

We are partners with Fortinet. We also use the solution ourselves.

Assessing the secure SD-WAN with its interoperability with other systems is hard to say. I've not deployed it with other OEMS as of yet. We haven't consolidated any tools or applications as of yet.

I'd rate the solution nine out of ten overall.

I'd recommend the solution to others.  

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer. customer/partner
PeerSpot user
Moeed  Mahmood - PeerSpot reviewer
Network Administrator at Chase Up
Real User
Apr 3, 2023
Great for intrusion prevention, with a great pipe filter application
Pros and Cons
  • "The pipe filter application is an outstanding feature."
  • "The updates Fortinet provides are sometimes unstable."

What is our primary use case?

Our primary use case is for social network blocking and for unusual applications in our network as well as for intrusion prevention. We are a department store. 

How has it helped my organization?

This product has made it easier to secure our network. 

What is most valuable?

The pipe filter application is an outstanding feature. The hardware processors are also very impressive. In general, this is an easy-to-use application, with a user-friendly interface. If you have any issues, Fortinet has a support library where you can search for videos and documentation. If you want to configure anything and you're unsure about it, the solution is in the videos. If a single link fails, it automatically connects to a secondary one and that's saved me a lot of time as I would have previously had to deal with it manually. Fortigate blocks unusual traffic and therefore secures our network. Third-party integrations are good.

What needs improvement?

The updates Fortinet provides are sometimes unstable. We have to check everything thoroughly before any upgrade.

For how long have I used the solution?

We've been using this solution for seven years. 

What do I think about the scalability of the solution?

The solution is very scalable. The processor, the microprocessor and the security processors are very intelligent so they can scale significantly and manage that well. 

How was the initial setup?

The initial setup is straightforward and easy to manage. There is no maintenance required. 

What was our ROI?

We've seen a return on our investment. 

What's my experience with pricing, setup cost, and licensing?

This is a very comprehensive solution but the cost is quite high. 

Which other solutions did I evaluate?

We evaluated several options before going with Fortinet. 

What other advice do I have?

I think this is the best solution of its kind on the market and I rate it nine out of 10. 

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Leif Thomas - PeerSpot reviewer
Director, Information Systems at Ohio Art Co
Real User
Mar 30, 2023
Outstanding HA Failover capabilities and strong integrated protection with the security fabric
Pros and Cons
  • "This solution has helped our organization by having strong functions and a reliable firewall."

    What is our primary use case?

    This solution is configured as our primary gateway to the internet in and out of the network.

    How has it helped my organization?

    Fortinet delivers high-performance network security solutions that
    protects our network, users, and data from continually evolving threats.

    What is most valuable?

    The features I found most valuable are the high availability rollover/fail-over capabilities. The integration with other Fortinet products is worth a look at the lineup.

    For how long have I used the solution?

    I have been using this solution for about two years.

    What do I think about the scalability of the solution?

    I would say that the scalability possibilities of this solution are first-rate.

    Which solution did I use previously and why did I switch?

    In the past, we have used Cisco and WatchGuard Firewalls.

    How was the initial setup?

    Our model of deployment is on-premises. I would say the initial setup process was complex. Integrating the security fabric with multiple firewalls, FortiClient, and FortiMail was slightly more complex than originally anticipated. The results are great.

    What about the implementation team?

    Our implementation strategy was to hire vendors with expertise. 

    Which deployment model are you using for this solution?

    On-premises
    Disclosure: My company does not have a business relationship with this vendor other than being a customer.
    PeerSpot user
    shop manager at BIL
    Real User
    Mar 10, 2023
    It's easy to manage and provides solid protection against external threats
    Pros and Cons
    • "The interface is user-friendly, so it's easy to add policies and block traffic."
    • "We also have FortiAnalyzer deployed here, so we want to enable the soft functionality of FortiGate and built-in compression for a firewall VPN use case. We want the ability to deploy a gateway for HTTPS enabled on this firewall. It is currently only for use in our headquarters."

    What is our primary use case?

    We use FortiGate SWG as our edge firewall for protecting on-prem traffic. It provides routing and filtering. FortiGate is only protecting abiyt 300 users at our corporate headquarters, but we have five hundred locations all over Pakistan that are not covered by this firewall policy. We're looking for a cloud-based firewall that can be deployed at remote locations and managed remotely through this FortiGate firewall. 

    What is most valuable?

    The interface is user-friendly, so it's easy to add policies and block traffic. 

    What needs improvement?

    We also have FortiAnalyzer deployed here, so we want to enable the soft functionality of FortiGate and built-in compression for a firewall VPN use case. We want the ability to deploy a gateway for HTTPS enabled on this firewall. It is currently only for use in our headquarters.

    For how long have I used the solution?

    We have used FortiGate for around eight years.

    What do I think about the stability of the solution?

    FortiGate SWG is highly stable.

    What do I think about the scalability of the solution?

    FortiGate SWG is scalable because it has the ability to add a SOAP module. 

    How was the initial setup?

    Setting up FortiGate is straightforward, and deployment takes about a week, including the time needed to migrate our security policies. We took backups from our legacy firewall solution and installed them on FortiGate. It was simple because all our previous firewalls were also Fortinet. 

    What's my experience with pricing, setup cost, and licensing?

    Oh, yes. We pay we already we are already paying license. We have recently got a subscription and also description we are seeing.

    What other advice do I have?

    I rate Fortinet FortiGate SWG eight out of 10. I recommend FortiGate SWG as an on-prem edge device or routing solution. It is user-friendly, easy to manage, and protects us from external threats. We have had no issues with filtering or anything else so far. 

    Which deployment model are you using for this solution?

    On-premises
    Disclosure: My company does not have a business relationship with this vendor other than being a customer.
    PeerSpot user
    Mohamed Walid SEBAI - PeerSpot reviewer
    Head of Infrastructure Sector at Mezzo
    Real User
    Top 10
    Feb 26, 2023
    Very stable with good network protection
    Pros and Cons
      • "The solution is not scalable."

      What is our primary use case?

      Our company uses the solution for network protection and we have 600 users. 

      What is most valuable?

      The solution is very stable. 

      What needs improvement?

      The solution is not scalable.

      The solution is expensive.

      For how long have I used the solution?

      I have been using the solution for two years. 

      What do I think about the stability of the solution?

      The solution is very stable. 

      What do I think about the scalability of the solution?

      The scalability is low so is rated a one out of ten. 

      How are customer service and support?

      We receive support from a local vendor so have not needed the solution's technical support. 

      Which solution did I use previously and why did I switch?

      We previously used Juniper. 

      How was the initial setup?

      The setup is a little bit difficult so is rated a five out of ten. 

      What about the implementation team?

      We implemented the solution with a local vendor. 

      What's my experience with pricing, setup cost, and licensing?

      The solution is very expensive so pricing is rated a one out of ten. 

      What other advice do I have?

      I rate the solution a ten out of ten. 

      Which deployment model are you using for this solution?

      On-premises
      Disclosure: My company does not have a business relationship with this vendor other than being a customer.
      PeerSpot user
      Taha Turkestani - PeerSpot reviewer
      Senior IT specialist at SAUDIA ALIRLINES
      Real User
      Top 5
      Dec 9, 2022
      A stable and effective solution for controlling browsing traffic
      Pros and Cons
      • "The solution effectively controls browsing traffic."
      • "The dashboard is not user friendly so is a bit complicated."

      What is our primary use case?

      Our company uses the solution as a firewall for our tech network. 

      We just added the solution and currently only use it to control browsing traffic and block social media. We have 100 employees and IT staff using the solution. 

      What is most valuable?

      The solution effectively controls browsing traffic. 

      What needs improvement?

      The dashboard is not user friendly so is a bit complicated. Training is important or you will suffer when completing tasks.

      We would like the ability to divide users by position and assign different rules to each position. For example, managers are allowed to browse YouTube but employees are not allowed. 

      For how long have I used the solution?

      I have been using the solution for two months. 

      What do I think about the stability of the solution?

      The solution is stable. 

      What do I think about the scalability of the solution?

      The solution is scalable. 

      How are customer service and support?

      We have not yet needed technical support. 

      Which solution did I use previously and why did I switch?

      We did not previously use another solution. 

      How was the initial setup?

      The initial setup was straightforward and took a few hours. 

      What about the implementation team?

      A third-party company handled our setup and implementation. 

      Two administrators handle ongoing maintenance. 

      What other advice do I have?

      I recommend the solution and rate it an eight out of ten. 

      Which deployment model are you using for this solution?

      On-premises
      Disclosure: My company does not have a business relationship with this vendor other than being a customer.
      PeerSpot user
      Buyer's Guide
      Download our free Fortinet FortiGate Report and get advice and tips from experienced pros sharing their opinions.
      Updated: June 2026
      Buyer's Guide
      Download our free Fortinet FortiGate Report and get advice and tips from experienced pros sharing their opinions.