Try our new research platform with insights from 80,000+ expert users
Mohamed Abdel Hassanein - PeerSpot reviewer
Managing Director at FORESEC
Reseller
Very user friendly solution with cumbersome licensing structure
Pros and Cons
  • "The features that I have found most valuable are that it is good to use, and most importantly, the pricing. The customer especially likes the discount when they trade up or something like that."
  • "There are some license issues. Not every feature must have a separate license. There must be some of kind synergy between the license so we don't have to pay for every individual license that we would like to have."

What is our primary use case?

Our primary use case for Fortinet FortiGate is for the center firewalls. We use the VMware server. That seems good and acceptable to the customers.

What is most valuable?

The features that I have found most valuable are that it is good to use, and most importantly, the pricing. The customer especially likes the discount when they trade up or something like that.

What needs improvement?

In terms of the product, we don't have anything to improve. But I have a concern about the FortiGate team here in Egypt, because there is an opportunity that we are working on and when we opened it and did the deal installation, it was rejected. When I talked to the FortiGate team here in Egypt, they told me they know about the deal, but they rejected it.

Additionally, they could make some modifications in the license. There are some license issues. Not every feature must have a separate license. There must be some kind of synergy between the license so we don't have to pay for every individual license that we would like to have.

For how long have I used the solution?

I have been using Fortinet FortiGate for around one year now.

Buyer's Guide
Fortinet FortiGate
March 2025
Learn what your peers think about Fortinet FortiGate. Get advice and tips from experienced pros sharing their opinions. Updated: March 2025.
842,767 professionals have used our research since 2012.

What do I think about the stability of the solution?

In m company there are around seven technical engineers required for deployment and maintenance.

What do I think about the scalability of the solution?

In terms of scalability, our biggest customer using it has 500 people.

How are customer service and support?

I haven't worked with the technical support. I did face some admin problem with the team here in Egypt.

Which solution did I use previously and why did I switch?

We are a partner with Sophos, with Palo Alto, and with WatchGuard. So we have a lot of competitors for FortiGate.

How was the initial setup?

The initial setup of Fortinet FortiGate was easy. The most important thing is the management software with the license for accounts that need an additional license. But it is also acceptable.

The initial setup takes a while. It seems to take some time longer than usual due to the customer's onsite preparation of the required information. Overall it takes around five to seven working days.

What about the implementation team?

We are a partner, and a technical team qualified for implementing.

What's my experience with pricing, setup cost, and licensing?

There is also an issue here. Maybe we get a massive discount on the product, but the renew cost is higher. In addition there are some admin issues. When I receive a request for a renew for a customer, the local team here only deals with the company that makes the primary deal, and refuses to give us a quotation. So we may lose the opportunity, or we may go with the vendor with their native product.

What other advice do I have?

I would recommend the product. I think it's good and they're doing well on the roadmap. But again, for the team they have to take better care of the local partner.

On a scale of one to ten, I would give Fortinet FortiGate a seven.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
Owner at Gabutto MArket
Real User
Stable and useful for intrusion prevention, VPN, and anti-malware purposes
Pros and Cons
  • "We are using the FortiGate 100D series. VPN, firewall, anti-malware, OTM, and intrusion prevention are useful features."
  • "It should have a better pricing plan. It is too expensive. It should also have a more granular view of the attack. I don't have FortiAnalyzer, and it is difficult for me to have a complete view when there is an attack on my server."

What is most valuable?

We are using the FortiGate 100D series. VPN, firewall, anti-malware, OTM, and intrusion prevention are useful features.

What needs improvement?

It should have a better pricing plan. It is too expensive. 

It should also have a more granular view of the attack. I don't have FortiAnalyzer, and it is difficult for me to have a complete view when there is an attack on my server.

For how long have I used the solution?

I have been using this solution for six years.

What do I think about the stability of the solution?

It is stable.

How are customer service and technical support?

I don't have any experience with their technical support. My partner contacts them for me.

How was the initial setup?

Its installation is not easy for me because I handle some other work, but I have two partners. One of them is very skilled at using FortiGate, and it took him a day to deploy it. After that, it took us a week to set all parameters and check all parameters and firewall functions.

What's my experience with pricing, setup cost, and licensing?

It is too expensive for us. My organization is very small, and we have a total of ten users. We have three internal users and seven external users. The FortiGate 100D series is too expensive for renewing the licenses.

What other advice do I have?

I would recommend this solution if you can afford it. I would rate Fortinet FortiGate a nine out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
Fortinet FortiGate
March 2025
Learn what your peers think about Fortinet FortiGate. Get advice and tips from experienced pros sharing their opinions. Updated: March 2025.
842,767 professionals have used our research since 2012.
President at simnet
Real User
Detailed analytics that integrates with SIEM products and has good support
Pros and Cons
  • "The most valuable feature of this solution is the analytics."
  • "Quality control on their firmware versions needs improvement. When they introduce new firmware, there tend to be bugs."

What is our primary use case?

Typically, we use Fortinet FortiGate with edge devices for businesses. 

We also use them to integrate with a SIEM product and we use it for detailed analytics.

What is most valuable?

The most valuable feature of this solution is the analytics.

What needs improvement?

Quality control on their firmware versions needs improvement. When they introduce new firmware, there tend to be bugs.

I would like the licensing price to be better. It would be nice if it were less than 25 percent of the hardware costs.

For how long have I used the solution?

I have been using this solution for fifteen years. We are an MSSP.

What do I think about the stability of the solution?

The stability is good.

What do I think about the scalability of the solution?

With respect to scalability, it's good.

We have 15 people using this solution in our organization.

How are customer service and technical support?

We contact technical support almost daily. They have good support.

How was the initial setup?

The initial setup was not straightforward but not too complex. It's a bit of both.

What's my experience with pricing, setup cost, and licensing?

For our organization, the licensing costs are approximately $7,000 per year.

Which other solutions did I evaluate?

Before choosing the Fortinet FortiGate, I evaluated other solutions.

What other advice do I have?

I would rate Fortinet FortiGate a nine out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
reviewer895482 - PeerSpot reviewer
ICT Officer at a non-profit with 5,001-10,000 employees
Real User
It is straightforward to implement the device from scratch
Pros and Cons
  • "There is an easy process for configuring it, and it is straightforward to implement the device from scratch."
  • "At first glance, the interface for the device is very confusing."

What is our primary use case?

We have been using the FortiGate antivirus software for a couple of years, as of mid-July. The hardware solutions for the firewall, we have been using for less than a year.

We are using FortiGate 80E for a medium-sized office. I am pretty satisfied with it. It has performed well. The primary use is to protect the internet traffic for a medium-sized office, up to fifty users, using a local domain with a not so intensive cloud traffic. Generally, it is just to protect the internet access for all the users in the network.

Also, we are using VPN at external locations to the office, which FortiGate supports.

How has it helped my organization?

It give us the liberty to let us do our jobs.

What is most valuable?

  • There is an easy process for configuring it, and it is straightforward to implement the device from scratch.
  • It has a somewhat diverse device interface, but if you have one day to play with it, you can easily find whatever you need. 
  • All types of policies need to be installed, then all the parameters are configured. It is not very demanding,

What needs improvement?

At first glance, the interface for the device is very confusing. However, every version is getting better.

For how long have I used the solution?

One to three years.

What do I think about the stability of the solution?

I have had no concerns with the stability so far.

What do I think about the scalability of the solution?

We have been in no position to upgrade our number of users. So, I cannot judge this aspect of the product.

How are customer service and technical support?

They provides local support. I have been using them only for some site blocking. They are pretty efficient in this. They say they will respond in 24 hours, but I have received responses in a maximum of one hour, which is impressive.

Which solution did I use previously and why did I switch?

We had a server acting as our service-based firewall, so no solution for firewall. 

FortiGate is my first actual solution for firewalls.

How was the initial setup?

The initial setup was very straightforward.

What's my experience with pricing, setup cost, and licensing?

It provides mid-sized company pricing.

What other advice do I have?

Most important criteria when selecting a vendor: We have specific procurement rules, then we specify the technical specifications. After that, whoever is cheapest should get the job.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Manager and General Attorney with 51-200 employees
Real User
Filtering and alerts help protect our data but the cost is becoming too high

What is our primary use case?

The main use is to protect from outside attack, from any side. Because we work with sensitive data, we have to protect our work. We use it mainly for security, not only for content control.

How has it helped my organization?

We have peace of mind. We do work in a very dangerous environment, the internet, and this device gives us alerts. It gives us the opportunity to know what is going on.

What is most valuable?

The filtering that you can do with the firewall.

What needs improvement?

I would like to be able to do segmentation, for a specific user, with more priveledges. I would also like to see an easier user interface to implement that.

What do I think about the stability of the solution?

Sometimes we found that the traffic to the internet froze, I don't know exactly the reason. The only way to get it to work again was to turn it off and then run it again, a hardware reset. Overall it is a very stable platform but sometimes there is this problem.

What do I think about the scalability of the solution?

The scalability is fine. The problem is the licensing. To do more you have to pay for it. In this market, where you can find a lot of devices to do the same things, to charge for them in the license is very difficult. Also, sometimes Fortinet changes their products, they drop devices from the market very quickly.

How are customer service and technical support?

We have guys who are certified to work with Fortinet, so right now it's fine with them. We never really have serious problems, something to escalate to Fortinet. Only when there is a very difficult issue with the performance or something like that have we had to go to Fortinet, but it has been great.

Which solution did I use previously and why did I switch?

One of the main reasons we're considering switching from FortiGate is because many companies have a lot of features and you don't have to pay for. If you compare side by side, you find a lot of things that new brands do as well for fewer dollars.

When selecting a vendor the most important factor is the prestige of the vendor. Also the cost, renewing licenses. Our customers are looking for more features for less cost. We have to look at what is going on in the market, who the main players are, who is doing well, and who has a good reputation.

How was the initial setup?

I was not involved in the initial setup of the devices. I only had to check it out and make sure it was working fine. But I saw the guys working with the configuration. Occasionally they had to reference the manual but had to find the answers on Google.

Which other solutions did I evaluate?

Fortinet and Sophos are the main players for this type of solution.

What other advice do I have?

I would rate FortiGate at seven out of 10 because, although they are doing well, the problem is the licensing, the cost is too high, and how they support their own devices needs improvement. They have to focus on more features with less cost for the customer. If you see the market, where it's going, there are a lot of players offering more features for less cost. FortiGate is a great product but they have to look out.

My advice would be, look at the time on the market. FortiGate is doing well, but right now they have many competitors that are doing well.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
reviewer1392267 - PeerSpot reviewer
Fraud Risk Analyst at a university with 1,001-5,000 employees
Real User
Easy to use, stable, and scalable product that provides protection against internal and external threats
Pros and Cons
  • "Fortinet FortiGate protects against internet-based threats, both internal and external. It is scalable, stable, easy to use, and easy to install."
  • "This product needs to have an analysis feature, rather than having the analysis done through the integration of a different product."

What is our primary use case?

We use Fortinet FortiGate for the internet, particularly to provide protection against internal and external threats.

What is most valuable?

What I found most valuable from Fortinet FortiGate is that it gave us better protection against internet-based threats. Aside from giving us good protection, it is also easy to use, and it's fully automated.

What needs improvement?

An additional feature I'm expecting from Fortinet FortiGate is for it to have an analysis feature, rather than having the analysis done via integration with a different product.

For how long have I used the solution?

We have been using Fortinet FortiGate for six years.

What do I think about the stability of the solution?

I found Fortinet FortiGate to be a stable product.

What do I think about the scalability of the solution?

Fortinet FortiGate is a scalable product.

How are customer service and support?

I had issues with Fortinet FortiGate more than three years ago, and I opened a support ticket, and we were able to solve the issues. The support for this product was fast.

How was the initial setup?

The installation process for Fortinet FortiGate was very easy. Installation was done by one technician, e.g. one technician was enough.

What about the implementation team?

This product was implemented by a Fortinet partner.

What other advice do I have?

We've been using this version of Fortinet FortiGate: 300E. I also have experience with Fortinet FortiAnalyzer.

We have one technician in charge of the installation, and one manager in charge of managing this product. We have 500 users of Fortinet FortiGate, and we currently have no plans of increasing the number of users.

My recommendation to people looking into implementing this product is that they should use Fortinet FortiAnalyzer with Fortinet FortiGate to analyze the traffic.

My rating for Fortinet FortiGate is nine out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Rehan Rauf - PeerSpot reviewer
Network Engineer at Nayatel Pvt. Ltd
Real User
Great URL filtering with a next-generation firewall that can do internet routing
Pros and Cons
  • "Offers good security and filtering."
  • "Lacks training for new features."

What is our primary use case?

We use this solution for mid to large enterprise companies with around 500,000 users. We are resellers of this solution based in Pakistan and we have a partnership with Fortinet. 

What is most valuable?

I like the security that Fortigate offers; it has great URL filtering with a next-generation firewall that can do internet routing, plus give us advanced layer seven application control. It offers good features. 

What needs improvement?

I'd like to see training provided for new features and upgrades, it's not currently available. They really need to work on their support. There's a huge market for enterprise business right now and Pakistan is focusing on network security. Fortinet lacks local premium support.

For how long have I used the solution?

We've been using this solution for six months. 

What do I think about the stability of the solution?

This is a good, stable solution. 

What do I think about the scalability of the solution?

The solution is scalable for enterprise companies. 

How was the initial setup?

We have two or three local engineers that help us with deployment. 

What other advice do I have?

My one piece of advice would be to spend time planning, rather than just purchasing a product and proceeding to deployment. It's important to research the features, read their community postings regarding bugs because it's something that might hit them in the future. 

I rate this solution eight out of 10. 

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
reviewer1483797 - PeerSpot reviewer
Service Delivery Engineer - Network Security Lead at a tech services company with 51-200 employees
Reseller
Integrates smoothly, scales well, and high-quality features
Pros and Cons
  • "The solution is highly scalable because they have devices that can handle a large amount of traffic."
  • "The solution could have licensing fees reduced in the future."

What is most valuable?

When trying to move from MPLS to SD-WAN they have a very good SD-WAN offering. 

The solution integrates well.

It has high-quality security features.

It provides a full end-to-end security suite.

The security of the solution is good.

What needs improvement?

The solution could have licensing fees reduced in the future.

For how long have I used the solution?

I have been using the solution for 5 years.

What do I think about the stability of the solution?

It is not common for the solution to become unstable, but it does happen. The good thing is, they constantly release updates. If the version you are using has a bug, in the next version it definitely will be fixed.

What do I think about the scalability of the solution?

The solution is highly scalable because they have devices that can handle a large amount of traffic. The VM version with the hardware appliances is widely scalable. It can handle small businesses to large scale enterprises. In terms of mode of deployment, you have VM, hardware appliance, and cloud. There is cloud management as well that is scalable. It can suit a number of deployment scenarios.

We currently have 50 employees using the solution, some of our clients that have deployed it has 1000 users and it has not given a problem.

How are customer service and technical support?

The customer service was very fast to respond to our needs.

How was the initial setup?

The installation is not difficult but there is a learning curve, it becomes easy over time. 

The basic installation took approximately two days. A more complicated scenario can take even up to two weeks. Depending on the options that you are looking for, there are many things you can consider. If you are looking at a complex design then you are going to take more time.

What about the implementation team?

I did the deployments myself with one other technician.

What's my experience with pricing, setup cost, and licensing?

The pricing of the solution is very competitive. The license price can vary depending on the product you have and the different types of licenses you need. For example, they have an enterprise and UTM license. It depends on the type of license and the size of the company.

What other advice do I have?

Fortinet has a product that can cater to any area of the security market. For example, application firewall and authentication products.

I would recommend this solution to others.

I rate Fortinet FortiGate a nine out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
Buyer's Guide
Download our free Fortinet FortiGate Report and get advice and tips from experienced pros sharing their opinions.
Updated: March 2025
Buyer's Guide
Download our free Fortinet FortiGate Report and get advice and tips from experienced pros sharing their opinions.