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Manager and General Attorney with 51-200 employees
Real User
Filtering and alerts help protect our data but the cost is becoming too high

What is our primary use case?

The main use is to protect from outside attack, from any side. Because we work with sensitive data, we have to protect our work. We use it mainly for security, not only for content control.

How has it helped my organization?

We have peace of mind. We do work in a very dangerous environment, the internet, and this device gives us alerts. It gives us the opportunity to know what is going on.

What is most valuable?

The filtering that you can do with the firewall.

What needs improvement?

I would like to be able to do segmentation, for a specific user, with more priveledges. I would also like to see an easier user interface to implement that.

Buyer's Guide
Fortinet FortiGate
January 2025
Learn what your peers think about Fortinet FortiGate. Get advice and tips from experienced pros sharing their opinions. Updated: January 2025.
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What do I think about the stability of the solution?

Sometimes we found that the traffic to the internet froze, I don't know exactly the reason. The only way to get it to work again was to turn it off and then run it again, a hardware reset. Overall it is a very stable platform but sometimes there is this problem.

What do I think about the scalability of the solution?

The scalability is fine. The problem is the licensing. To do more you have to pay for it. In this market, where you can find a lot of devices to do the same things, to charge for them in the license is very difficult. Also, sometimes Fortinet changes their products, they drop devices from the market very quickly.

How are customer service and support?

We have guys who are certified to work with Fortinet, so right now it's fine with them. We never really have serious problems, something to escalate to Fortinet. Only when there is a very difficult issue with the performance or something like that have we had to go to Fortinet, but it has been great.

Which solution did I use previously and why did I switch?

One of the main reasons we're considering switching from FortiGate is because many companies have a lot of features and you don't have to pay for. If you compare side by side, you find a lot of things that new brands do as well for fewer dollars.

When selecting a vendor the most important factor is the prestige of the vendor. Also the cost, renewing licenses. Our customers are looking for more features for less cost. We have to look at what is going on in the market, who the main players are, who is doing well, and who has a good reputation.

How was the initial setup?

I was not involved in the initial setup of the devices. I only had to check it out and make sure it was working fine. But I saw the guys working with the configuration. Occasionally they had to reference the manual but had to find the answers on Google.

Which other solutions did I evaluate?

Fortinet and Sophos are the main players for this type of solution.

What other advice do I have?

I would rate FortiGate at seven out of 10 because, although they are doing well, the problem is the licensing, the cost is too high, and how they support their own devices needs improvement. They have to focus on more features with less cost for the customer. If you see the market, where it's going, there are a lot of players offering more features for less cost. FortiGate is a great product but they have to look out.

My advice would be, look at the time on the market. FortiGate is doing well, but right now they have many competitors that are doing well.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Senior System Engineer at Effvision
Real User
Secure, simple implementation, and responsive support
Pros and Cons
  • "The most valuable features of Fortinet FortiGate are the rules and quality of service."
  • "Fortinet FortiGate could improve by having a frequent ask questions(FAQ) area for people to receive quick answers to popular questions. Additionally, it would be beneficial to have an SMS notification feature. For example, if you cannot access your email you could receive an SMS message."

What is our primary use case?

Fortinet FortiGate can be deployed on the cloud, on-premise, or hybrid setups.

Our clients use Fortinet FortiGate as a firewall for their business.

What is most valuable?

The most valuable features of Fortinet FortiGate are the rules and quality of service.

What needs improvement?

Fortinet FortiGate could improve by having a frequent ask questions(FAQ) area for people to receive quick answers to popular questions. Additionally, it would be beneficial to have an SMS notification feature. For example, if you cannot access your email you could receive an SMS message.

For how long have I used the solution?

I have been using Fortinet FortiGate for approximately five years.

What do I think about the stability of the solution?

The stability of Fortinet FortiGate is good.

What do I think about the scalability of the solution?

Fortinet FortiGate is scalable.

We have approximately 25 people that are using this solution. We do not plan to increase usage.

How are customer service and support?

If we have an issue we can contact support. We have had good experiences with the support from Fortinet FortiGate.

Which solution did I use previously and why did I switch?

I have previously used Azure firewalls.

How was the initial setup?

The initial setup of Fortinet FortiGate is simple. It is not complex. The whole process took us one day.

What about the implementation team?

We did the implementation of the solutions ourselves.

We have approximately five engineers that do the implementation and maintenance of the solution.

What's my experience with pricing, setup cost, and licensing?

Other firewalls are more expensive than Fortinet FortiGate, such as the Azure firewall.

We are on an annual license and it is approximately 6,000 Egyptian Pound(EGP). 

What other advice do I have?

I advise others Fortinet FortiGate has an easy configuration and it does not take much time to learn about the rules that you will need to apply for your company.  When you connect to the main server you have high security.

I rate Fortinet FortiGate an eight out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
Fortinet FortiGate
January 2025
Learn what your peers think about Fortinet FortiGate. Get advice and tips from experienced pros sharing their opinions. Updated: January 2025.
831,265 professionals have used our research since 2012.
Security Engineer at Eguardian lanka
Reseller
Initial implementation straightforward, helpful support, and scalable
Pros and Cons
  • "The scalability of Fortinet FortiGate is good."
  • "The reporting in Fortinet FortiGate could improve. Customers are having to purchase additional reporting components. When I have used the Sophos solution it is a complete solution, in Fortinet FortiGate you have to use additional tools to have the features needed."

What is our primary use case?

We use Fortinet FortiGate as a network firewall.

What needs improvement?

The reporting in Fortinet FortiGate could improve. Customers are having to purchase additional reporting components. in  Fortinet FortiGate you have to use additional tools to have the features needed.

We need to use FortiAuthenticator to have additional bandwidth. Fortinet should include more features in the solution instead of having separate tools.

For how long have I used the solution?

I have been using Fortinet FortiGate for approximately three years.

What do I think about the stability of the solution?

Fortinet FortiGate is a stable solution from my experience.

What do I think about the scalability of the solution?

The scalability of Fortinet FortiGate is good.

How are customer service and support?

The technical support from Fortinet FortiGate is 24 hours a day seven days a week, and 365 days a year. The support is good from Fortinet, and local distributor partner support has been helpful, we highly recommend them.

Which solution did I use previously and why did I switch?

I have previously used pfSense, Sophos Firewall, and other endpoint solutions.

How was the initial setup?

The initial implementation of Fortinet FortiGate is not complex because the GUI environment is easy to use. We can do a lot of things in the GUI. If the configurations engineer, network administrator, or network engineer has knowledge about firewalls, the process will not be complex. It can easily be managed.

What's my experience with pricing, setup cost, and licensing?

The price of Fortinet FortiGate when compared to other solutions is high. However, my knowledge of the price is from third parties and I am not sure how accurate it is. I typically work in the technical area of my organization.

What other advice do I have?

I rate Fortinet FortiGate a nine out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer:
PeerSpot user
reviewer1483797 - PeerSpot reviewer
Service Delivery Engineer - Network Security Lead at a tech services company with 51-200 employees
Reseller
Integrates smoothly, scales well, and high-quality features
Pros and Cons
  • "The solution is highly scalable because they have devices that can handle a large amount of traffic."
  • "The solution could have licensing fees reduced in the future."

What is most valuable?

When trying to move from MPLS to SD-WAN they have a very good SD-WAN offering. 

The solution integrates well.

It has high-quality security features.

It provides a full end-to-end security suite.

The security of the solution is good.

What needs improvement?

The solution could have licensing fees reduced in the future.

For how long have I used the solution?

I have been using the solution for 5 years.

What do I think about the stability of the solution?

It is not common for the solution to become unstable, but it does happen. The good thing is, they constantly release updates. If the version you are using has a bug, in the next version it definitely will be fixed.

What do I think about the scalability of the solution?

The solution is highly scalable because they have devices that can handle a large amount of traffic. The VM version with the hardware appliances is widely scalable. It can handle small businesses to large scale enterprises. In terms of mode of deployment, you have VM, hardware appliance, and cloud. There is cloud management as well that is scalable. It can suit a number of deployment scenarios.

We currently have 50 employees using the solution, some of our clients that have deployed it has 1000 users and it has not given a problem.

How are customer service and technical support?

The customer service was very fast to respond to our needs.

How was the initial setup?

The installation is not difficult but there is a learning curve, it becomes easy over time. 

The basic installation took approximately two days. A more complicated scenario can take even up to two weeks. Depending on the options that you are looking for, there are many things you can consider. If you are looking at a complex design then you are going to take more time.

What about the implementation team?

I did the deployments myself with one other technician.

What's my experience with pricing, setup cost, and licensing?

The pricing of the solution is very competitive. The license price can vary depending on the product you have and the different types of licenses you need. For example, they have an enterprise and UTM license. It depends on the type of license and the size of the company.

What other advice do I have?

Fortinet has a product that can cater to any area of the security market. For example, application firewall and authentication products.

I would recommend this solution to others.

I rate Fortinet FortiGate a nine out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
PeerSpot user
Network Engineer at a tech services company with 501-1,000 employees
Real User
I could achieve the same results with a software firewall. This one comes in a nice hardware package. Using the CLI should be documented better.

What is most valuable?

  • Flexibility
  • Flow tracking
  • B2B VPN

How has it helped my organization?

It's good for what it is. I could achieve the same results with a pfSense firewall. This one just comes in a nice hardware package.

What needs improvement?

Better documentation about usage of the CLI. I learned most of what I know in diagnostic functionality through saving SSH sessions with the customer support staff while in WebEx sessions.

I have tried looking up the manuals. They are OK in some respects, but I feel exhaustive documentation about the CLI "with examples" should be there, and I feel it's not.

I'm saying, hey lets consolidate some of the primary real world scenarios like:
Section A: - Troubeshooting B2B VPN peering with a business partner or client when initially setting up the VPN tunnel.

Inevitably, there are always quirks and nuances between the fortigate vendor versus peering with a Palo Alto or an ASA firewall or even a Juniper SSG.

Imagine providing all steps, command line syntax, and GUI (if available) and how to take steps to debug the flow and see what's failing.
Sometimes it's super hard to figure out what's wrong with a fortigate VPN unless you know the commands on the CLI to see the flow and how to interpret it.

If they had all the methods / syntax and the "how's and why's" for a scenario; even possibly an instructional video showing how via the CLI and gui alongside the documentation. It would be like the pearly gates had opened and I had gone to heaven.

For how long have I used the solution?

I have used it for three years.

What do I think about the stability of the solution?

I never encountered any stability issues. It is a very stable product.

What do I think about the scalability of the solution?

Scalability's not been an issue for my org. We only utilize it for certain applications.

How are customer service and technical support?

Technical support is excellent, although it can be a bit difficult to understand the tech. As with most support staff from almost all vendors now, the support comes from somewhere across the pond.

Which solution did I use previously and why did I switch?

On the site where the FortiGate is stationed, it's never been changed out.

How was the initial setup?

Initial setup was straightforward.

What's my experience with pricing, setup cost, and licensing?

Buy the support package! Upgrades, advice about upgrade paths, and troubleshooting help is paramount. There have been some times where, without it, I'd have been dead in the water.

Which other solutions did I evaluate?

This was an in-place firewall when I integrated the site to my org.

What other advice do I have?

Figure out what features you want, and what policies you want. Look up how to do it in advance, and create an implementation plan.

Plan for policies, routing, NATting, etc. Create a step-by-step process in advance, possibly create the environment in a DEV sandbox, test it, then implement.

It has a good feature set. However, sometimes you are forced to solicit technical support to get it working.

Also, I find the web interfaces sometimes do not display things properly.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Andrew S. Baker (ASB) - PeerSpot reviewer
Andrew S. Baker (ASB)Cybersecurity & IT Operations Professional (VirtualCxO) at BrainWave Consulting Company, LLC
Consultant

Great review. I was going to disagree with you about the CLI documentation, but I found that the examples are really missing for the common use cases, as you stated, so I had to agree.

The cookbook is getting better, but it's not yet comprehensive enough. Very good platform.

I also wish there were elements that you could rename without having to reload an entire config, but I am happy that you can easily search/replace a config and then replace it.

-ASB

See all 6 comments
ICT/Presales Manager at Balton Uganda
Real User
A reliable and practical solution that assists us in our day-to-day operations
Pros and Cons
  • "Fortinet FortiGate's reliability is valuable."
  • "I would like some automated custom reporting."

What is our primary use case?

We use Fortinet FortiGate for basic network security and people accessing through VPN.

How has it helped my organization?

Fortinet FortiGate is a reliable and practical solution that assists us in our day-to-day operations.

What is most valuable?

Fortinet FortiGate's reliability is valuable.

What needs improvement?

I would like some automated custom reporting.

For how long have I used the solution?

I have been using Fortinet FortiGate for one year.

What do I think about the stability of the solution?

Fortinet FortiGate is stable.

What do I think about the scalability of the solution?

The scalability has met our requirements. We have around 40 users.

Which solution did I use previously and why did I switch?

We previously used DrayTek before switching to Fortinet FortiGate which has more features.

What about the implementation team?

The implementation was completed in-house.

Which other solutions did I evaluate?

We evaluated Palo Alto Networks, but the cost of the solution and support were higher than Fortinet FortiGate.

What other advice do I have?

I give Fortinet FortiGate an eight out of ten.

The maintenance requires one person.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
reviewer1392531 - PeerSpot reviewer
Dy General Manager at a real estate/law firm with 501-1,000 employees
Real User
Rich in features, good support, and setup and deployment straightforward
Pros and Cons
  • "Some of the valuable features are the firewall, IPS, web filter, and gateway capabilities. Additionally, it is easy to use and flexible."
  • "It would be a benefit if Fortinet would release a one-stop solution that is better integrated with other products and an automated emergency response system."

What is our primary use case?

We use the solution for network security protection.

What is most valuable?

Some of the valuable features are the firewall, IPS, web filter, and gateway capabilities. Additionally, it is easy to use and flexible.

What needs improvement?

It would be a benefit if Fortinet would release a one-stop solution that is better integrated with other products and has an automated emergency response system.

For how long have I used the solution?

We have been using the solution for 12 years.

What do I think about the scalability of the solution?

The solution's scalability is a problem because when you use a LAN, you use hardware and hardware wastes resources. However, it is more scalable than some of its competitors, such as Check Point. We have 620 users using the product.

How are customer service and technical support?

The solution is designed in a way to help you, the support is good. 

Which solution did I use previously and why did I switch?

We have used many solutions previously such as Check Point and Stone software. We changed to this solution because we wanted something more stable.

How was the initial setup?

The setup was easy.

What about the implementation team?

You will need one or two integrators for the deployment and it was very easy. The maintenance is simple too.

What other advice do I have?

We are going to continue using this solution.

I rate Fortinet FortiGate an eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Head of Customer Success at a tech services company with 51-200 employees
Real User
Straightforward to setup, good support, and offers good visability
Pros and Cons
  • "The most valuable features are the possibility of having one fabric for switching on security."
  • "I would like to see a more intuitive dashboard."

What is our primary use case?

We are system integrators, and this is one of the products that we implement for our clients.

The primary use case of this solution is as a firewall, with advanced capability features for sandboxing, for preventing ransomware and other related threats. 

What is most valuable?

The most valuable features are the possibility of having one fabric for switching on security.

They have the feature where the fabric and the security fabric can be extended. That gives us visibility as a single pane of logs for many of the activities.

What needs improvement?

I would like to see a more intuitive dashboard.

Technical support can improve in knowledge sharing and they can implement better.

The dashboard appearance needs to be more refined. It has to be smoother and more customer-friendly.

As the cloud is more prominent and more are moving towards the cloud, people are used to certain ease of doing things, and less complicated.

I understand that a firewall is a technical product, but we can try to make it a better customer experience which will increase usability with good results.

For how long have I used the solution?

I have been working with this solution for three years.

What do I think about the stability of the solution?

Fortinet FortiGate is a stable solution. We have not experienced any issues.

What do I think about the scalability of the solution?

It's a scalable product.

How are customer service and technical support?

Technical support is fairly good. We are able to get our message through, they look into our issues and provide us with a solution without any hassle.

I would rate technical support a seven out of ten.

To be better, they would need responsive pre-set activities to be more refined. They need to be in a position to give more modular solutions or more pre-defined solutions that are present.

How was the initial setup?

We did not have any problems with the implementation. 

The initial setup was straightforward.

What's my experience with pricing, setup cost, and licensing?

The Indian market is different than the European and American markets. When you compare, they need to be a bit more aggressive on pricing.

What other advice do I have?

We would recommend this firewall at any given point in time.

I would rate this solution a seven out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
Buyer's Guide
Download our free Fortinet FortiGate Report and get advice and tips from experienced pros sharing their opinions.
Updated: January 2025
Buyer's Guide
Download our free Fortinet FortiGate Report and get advice and tips from experienced pros sharing their opinions.