Try our new research platform with insights from 80,000+ expert users
reviewer1193787 - PeerSpot reviewer
Network Manager at a transportation company with 5,001-10,000 employees
Real User
Installation is super easy, stable operations, and has prompt and responsive customer service
Pros and Cons
  • "The product is easy to use and is stable. The SV1 functionality is a benefit."
  • "Some of the software stability could improve."

What is our primary use case?

We use it as a firewall for securing our HQ and branch.

What is most valuable?

The product is easy to use and is stable. The SV1 functionality is a benefit. 

What needs improvement?

A feature for bandwidth monitoring and the ability to have more bandwidth testing would be useful to include in future releases.

For how long have I used the solution?

I have been using the solution for just about a year.

Buyer's Guide
Fortinet FortiGate
January 2025
Learn what your peers think about Fortinet FortiGate. Get advice and tips from experienced pros sharing their opinions. Updated: January 2025.
831,265 professionals have used our research since 2012.

What do I think about the scalability of the solution?

We have approximately 40,000 employees and the product is very scalable. The different hardware units are quite good and are an appropriate size for enterprise-sized businesses.

How are customer service and support?

They're very prompt and responsive, and very helpful. In our experience, they responded on the same day and the next day for fixes.

How was the initial setup?

The installation was super easy, we were up and running in less than 50 minutes.

What about the implementation team?

We did it the implementation ourselves. We used an in house team of four to do the deployment. 

What was our ROI?

Some of the software stability could improve.

What other advice do I have?

I would recommend FortiGate to others.

I rate Fortinet FortiGate an eight out of ten

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Directorate at a wholesaler/distributor with 51-200 employees
Real User
A user friendly solution that helps protect us against spam
Pros and Cons
  • "It is user friendly, and has all the features you need."
  • "I feel that the reporting needs to be improved."

What is our primary use case?

Our primary use case for this solution is to protect ourselves against email spam.

How has it helped my organization?

This solution helps to protect us against spam and offers features like intrusion prevention.

What is most valuable?

The most important feature is that it's easy to use. It is user-friendly and has all the features you need. You can have IDS (Intrusion detection systems) and IPS (Intrusion prevention systems) in just one device. You don't need multiples. 

What needs improvement?

The reporting needs to be improved. Also, the VPN (Virtual private network) monitoring needs improvement.

Beyond these improvements, I cannot think of any additional features that I would like.

For how long have I used the solution?

More than five years.

What do I think about the stability of the solution?

It is a stable solution. We rarely have problems.

What do I think about the scalability of the solution?

Regarding scalability, we have bought a very large box, so it meets all of our requirements.

We have a big company, with fifteen hundred end points.

How are customer service and technical support?

The technical support is excellent.

How was the initial setup?

I was not there when the initial setup was done.

Currently, we have five staff in charge of maintenance.

What's my experience with pricing, setup cost, and licensing?

Each feature costs money, so it is important to study your needs.

What other advice do I have?

Before implementing this solution, you have to study your network first, and then consider your needs. Decide what features you need and what features you don't need.

It is important to know what is required from the device because they come in very different models. There are different features and each feature costs money, so you need to be prepared so that you can optimize your cost. You don't want to end up buying something that you won't use in the future.

I would rate this solution eight out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
Fortinet FortiGate
January 2025
Learn what your peers think about Fortinet FortiGate. Get advice and tips from experienced pros sharing their opinions. Updated: January 2025.
831,265 professionals have used our research since 2012.
Assistant Manager (Infrastructure) at SISTIC
User
It has improved the security posture and visibility of our traffic
Pros and Cons
  • "Easy to use support and licensing portal as well as activation process."
  • "I would like to see improvements made to the dashboard and UI, as well as to the reporting."

What is our primary use case?

E-commerce environment, enterprise data center.                                                                                                                                                                                                        

How has it helped my organization?

It has improved the security posture and visibility of our traffic. The OS and the firmware updates are very straightforward.                                                                                         

What is most valuable?

All the features are very good, straightforward licensing, Fortinet product integration, standardized FortiOS and automatic uninterruptable firmware upgrade. Easy to use support and licensing portal as well as activation process.                                                                 

What needs improvement?

I would like to see improvements made to the dashboard and UI, as well as to the reporting. I would also like them to consider offering more predefined security templates.                       

For how long have I used the solution?

One to three years.

What do I think about the stability of the solution?

No issues.

What do I think about the scalability of the solution?

No issues.

How are customer service and technical support?

Customer Service:

An eight and a half out of 10.

Technical Support:

They are able to identify an issue and resolve it within a pretty short period of time.

Which solution did I use previously and why did I switch?

We previously used Cisco ASA. We switched to Fortinet Fortigate because it was easy to manage, and it uses a Single OS for the whole product. We were also able to learn how to use it very quickly.

How was the initial setup?

It is very straightforward.

What about the implementation team?

We implemented it ourselves with some assistance from vendor. Because of the limited assistance from the vendor, we do not know what the level of expertise was.

What was our ROI?

No

What's my experience with pricing, setup cost, and licensing?

They have very competitive solutions across the entire product line.

They also offer very clear licensing and pricing.

Which other solutions did I evaluate?

Checkpoint, Cisco, Palo Alto, Sonicwall, Huawei, and Sophos.

What other advice do I have?

I found that the memory usage for the Fortigate firewall are relatively higher than other firewall brand when compared to same traffic volume. It might be the scan engine do their job well or the scan engine not well tuning. If there is a details information about this would be good.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Iz - PeerSpot reviewer
IzAssistant Manager (Infrastructure) at SISTIC
User

In fact I only apply on our DMZ firewall rules I only get the same result.

See all 2 comments
reviewer1798890 - PeerSpot reviewer
Works at a non-profit with 51-200 employees
Real User
Good support, simple to manage, and comes with lots of functionalities
Pros and Cons
  • "It is simple to manage, and there are a lot of functionalities in the same box."
  • "We would like to have the ability to disable some of the security functionalities."

What is our primary use case?

It is mainly for the SD-WAN network.

What is most valuable?

It is simple to manage, and there are a lot of functionalities in the same box.

What needs improvement?

At the moment, we are having some problems with IP multicast. 

We would like to have the ability to disable some of the security functionalities. 

What do I think about the stability of the solution?

It is stable. We didn't have any performance issues.

What do I think about the scalability of the solution?

It is scalable.

How are customer service and support?

Their support is good.

How was the initial setup?

Its setup is easy.

What other advice do I have?

I would recommend this product. We are very satisfied with this product. 

I would rate it a nine out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer: partner
PeerSpot user
Tushar Joshi - PeerSpot reviewer
Sr. System Administration (Grindmaster Machines Pvt Ltd) at a manufacturing company with 201-500 employees
Real User
Great support, easy to handle, and stable
Pros and Cons
  • "It is quite easy to handle."
  • "Its reporting can be improved. Sometimes, I don't get proper reports."

What is most valuable?

It is quite easy to handle.

What needs improvement?

Its reporting can be improved. Sometimes, I don't get proper reports.

For how long have I used the solution?

I have been using this solution for the last two years.

What do I think about the stability of the solution?

Its stability is quite good.

What do I think about the scalability of the solution?

It is quite scalable.

How are customer service and support?

Their support is great. I would rate them a five out of five.

Which solution did I use previously and why did I switch?

Previously, we were using a different solution, and as compared to that solution, it is very easy to handle.

What other advice do I have?

I would rate it a nine out of 10.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
reviewer1465347 - PeerSpot reviewer
IT Infrastructure managerInformation an Communication Services Manager at a agriculture with 5,001-10,000 employees
Real User
Great load balancing feature, secure and stable
Pros and Cons
  • "Good load balancing feature."
  • "We have an issue with hotel guest vouchers."

What is our primary use case?

We've used this solution for the guest portal for our client and we also use it to secure the network of our firm. I am the IT infrastructure manager and we are customers of Fortinet. 

What is most valuable?

I like the fact that we don't have to use our IP address and that it roams. I also like the load balancing feature which allows you to attach several internet connections and load balance.

What needs improvement?

We have an issue with the license when it expires because we're unable to use the computers. We are in the hotel industry and there's an issue with vouchers when guests come in wanting to use them. 

For how long have I used the solution?

I've been using this solution for five years. 

What do I think about the stability of the solution?

It's a stable solution. We had some issues after we upgraded but on the whole it's stable. 

What do I think about the scalability of the solution?

We don't have scalability requirements so I can't comment. 

How are customer service and technical support?

We had some issues with the local support, particularly with regard to purchasing the subscription. It took a very long time and at one point the license had expired and it took a while to sort out. 

How was the initial setup?

The initial setup is simple and doesn't take much time.  

What's my experience with pricing, setup cost, and licensing?

This is an affordable solution. 

Which other solutions did I evaluate?

FortiGate is the most effective solution for us and it's a cheaper option to Check Point or Palo Alto which we looked at. They are both very expensive. 

What other advice do I have?

I would rate this solution an eight out of 10. 

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
reviewer943938 - PeerSpot reviewer
Branch Manager at a tech services company with 201-500 employees
Reseller
User-friendly with an easy setup and a good user interface
Pros and Cons
  • "The initial installation is very straightforward."
  • "There are some cloud-based features that could be much more flexible than they currently are."

What is our primary use case?

We primarily use the solution for network security and security next-generation firewalls.

What is most valuable?

The solution is quite user-friendly. 

We find that the system interface is simple to navigate.

The initial installation is very straightforward.

What needs improvement?

There are some cloud-based features that could be much more flexible than they currently are.

It's my understanding that they are currently working on improving the cloud solution quite substantially.

For how long have I used the solution?

I've been using the solution for five years.

What do I think about the stability of the solution?

The solution is very stable. It doesn't have bugs or glitches. It doesn't crash or freeze. It's reliable.

What do I think about the scalability of the solution?

We find the solution to be quite scalable. If your organization needs to expand this solution out, you shouldn't have any problems doing so.

We have two or three different locations and have between 50 to 200 users amongst those locations.

How are customer service and technical support?

The technical support is very good.

Most of the time, whenever a ticket is opened and we reach out to support on behalf of our customers, they offer good advice and are very responsive. We're satisfied with the level of service we're provided. 

How was the initial setup?

The implementation is not complex. It's very straightforward to set up and does not take a lot of time to deploy everything.

That said, I did not handle the implementation myself, so I can't speak to more technical aspects of the job.

We had four or five resources that assist in network security and they all helped with the deployment.

What's my experience with pricing, setup cost, and licensing?

I don't handle the pricing side of the product and therefore can't speak to anything in regards to the licensing or costs.

What other advice do I have?

Although we largely handle on-premises deployment models, we have suggested cloud versions to our clients recently.

We are a solution-providing company, and we are offering products to our customers.

Although we really enjoy the solution, there's a lot of very interesting competition in the market. The competition is huge. As a partner of the product, we get a lot of questions we have to answer, and, to be honest, this solution isn't as strong in some areas as others.

That said, we would recommend the solution to others. 

Overall, I'd rate the solution an eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
Consultant at WorldNet ICT Solutions Limited
Consultant
Provides good security features, and generating FortiCloud reports is helpful to us
Pros and Cons
  • "The security features are about the best that I've seen anywhere."
  • "Technical support for this solution can be improved."

What is our primary use case?

We use this solution for our company firewall.

What is most valuable?

This solution has many good features. The security features are about the best that I've seen anywhere.

I really like the fact that I am able to generate FortiCloud reports.

What needs improvement?

FortiWAN was supposed to help in doing intersite linking, but we've realized that most of the ISPs use BGP. FortiWAN supports OSPF but does not support the BGP protocol. This is a problem for us because without BGP they are not doing anything, and we've had to pack them up. I would like to see the BGP protocol supported on FortiWAN.

Technical support for this solution can be improved.

For how long have I used the solution?

We have been using this solution since 2017.

What do I think about the stability of the solution?

The stability is very good.

What do I think about the scalability of the solution?

The scalability of this solution is fantastic.

How are customer service and technical support?

I've been in contact with technical support a few times and it is good. It might be better, but as far as I'm concerned, it's good.

How was the initial setup?

The challenge for the initial setup was at the ISP level. We have the Fortinet firewall running, but between the various sites, we wanted to implement FortiWAN. It didn't work because of the BGP issue.

What's my experience with pricing, setup cost, and licensing?

The pricing for this solution is good.

What other advice do I have?

This is a product that I recommend.

I would rate this solution a nine out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
Download our free Fortinet FortiGate Report and get advice and tips from experienced pros sharing their opinions.
Updated: January 2025
Buyer's Guide
Download our free Fortinet FortiGate Report and get advice and tips from experienced pros sharing their opinions.