My use case for Fortinet FortiGate involves different plans and consulting in the retail area, and I utilize it in various press scenarios.
Chief of Technical Department at a tech services company with 51-200 employees
Enables efficient and fast task configuration with extensive options for problem-solving
Pros and Cons
- "The configuration possibilities that Fortinet FortiGate provides are extensive, and the task configuration activity is fast and efficient for me."
What is our primary use case?
What is most valuable?
The configuration possibilities that Fortinet FortiGate provides are extensive, and the task configuration activity is fast and efficient for me. My group in the office has ten years of experience with Fortinet FortiGate, and we utilize AI services that help with problem-solving. EER represents a ten-year experience, and we have certified five people in Fortinet FortiGate.
What needs improvement?
I don't know how Fortinet FortiGate can be improved; I find it comfortable and appreciate it as it is.
For how long have I used the solution?
I have used the Fortinet FortiGate solution for three years and a different firewall for more than ten years.
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What do I think about the stability of the solution?
Stability is important, and I can be contacted via email for further details.
What do I think about the scalability of the solution?
My experience with the SD WAN capabilities includes working with more than one company, including a small company and a big company with users ranging from twenty to nine hundred. The users can see the tracking.
How are customer service and support?
I rate the support of Fortinet as internal departmental support, which helps me, although I have no other experience.
What's my experience with pricing, setup cost, and licensing?
The pricing for Fortinet FortiGate is good; it's a competitive price.
Which other solutions did I evaluate?
I find Fortinet FortiGate preferable over Cisco for firewall solutions. Fortinet FortiGate works well for me, while Cisco does not work for me anymore.
What other advice do I have?
I am the chief of the technical department and provide support. I rate Fortinet FortiGate a ten out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
Project Manager at a tech services company with 51-200 employees
Automatic updates and easy deployment have enhanced our data center protection
Pros and Cons
- "There’s something magical about the way the flavors blend together, creating a dish that is both comforting and exciting."
- "The pricing of Fortinet FortiGate is a little pricey from my perspective. It is expensive comparatively to its competitors."
What is our primary use case?
We deployed Fortinet FortiGate SD-WAN into one of our customers, and they are satisfied. We utilized Fortinet FortiGate's data center solution; we took in three units: FortiGate ADC 1101 and 2600, and we deployed them into a customer, with no issues so far. The impact of these services on data center protection at scale is still on the launch side; the production will be up maybe this month, but so far, there are no issues.
What is most valuable?
The best features I have already seen in Fortinet FortiGate are the automatic updates, the easiness of deployment, and the capacity. These three features are the best.
What needs improvement?
A shorter response time when we have questions could improve Fortinet's first-level support quality. The knowledge base is comprehensive, so that is okay. For additional features that could make Fortinet FortiGate even better in the future, they have the SD-WAN, but I do not know if they have quantum VPN.
I saw one brand that has a quantum random number generator, so maybe that could enhance security, along with a smaller version of their product to fit into the budgets of smaller departments.
For how long have I used the solution?
I have been dealing with Fortinet FortiGate since April.
What do I think about the stability of the solution?
I think Fortinet FortiGate is overall stable.
What do I think about the scalability of the solution?
There are a lot of people using it, maybe more than a thousand.
How are customer service and support?
The technical support by Fortinet is okay; they are very responsive, and they know what they are doing. If you ask them questions, they can easily answer.
How would you rate customer service and support?
Which solution did I use previously and why did I switch?
I have no experience working with any other firewalls before using Fortinet FortiGate.
What about the implementation team?
I was not a part of the technical team that deployed Fortinet FortiGate for integrating SD-WAN capabilities. I am actually with the research team, and I relate the feedback I get from their experience with Fortinet FortiGate.
What's my experience with pricing, setup cost, and licensing?
The pricing of Fortinet FortiGate is a little pricey from my perspective. It is expensive comparatively to its competitors. The brand has its own price concerning the licensing model of Fortinet FortiGate.
Which other solutions did I evaluate?
We are dealing with other vendors besides Fortinet; we are constantly searching for brands and comparing their features side by side. Besides Fortinet, we are currently dealing with Palo Alto, Sophos, and my friends also did Check Point and another Korean brand. For Sophos, we are mostly dealing with firewalls. The Sophos products we are dealing with are firewalls. For Palo Alto, we are in the same category with firewalls.
What other advice do I have?
I would recommend Fortinet FortiGate to others, specifically for larger companies but not for smaller companies because of the price-sensitive Philippine market, where you would not find a lot of companies buying premium products. I do not know if I can see room for improvement in Fortinet FortiGate because I am not so techie myself. I would rate Fortinet FortiGate as a product an eight out of 10.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Buyer's Guide
Fortinet FortiGate
August 2026
Learn what your peers think about Fortinet FortiGate. Get advice and tips from experienced pros sharing their opinions. Updated: August 2026.
911,602 professionals have used our research since 2012.
IT Support at GK Auto
Secure, stable, and provides excellent filtering features
Pros and Cons
- "The solution is secure."
- "The performance can be improved."
What is our primary use case?
We use the solution in our network.
What is most valuable?
IPsec is valuable. Internet filters are valuable features. The solution is secure. The VPN is good.
What needs improvement?
The performance can be improved.
What do I think about the stability of the solution?
The tool is stable.
What do I think about the scalability of the solution?
We have around 90 users.
How are customer service and support?
We contacted support while we worked with IPsec. The support team helped us.
How would you rate customer service and support?
Positive
How was the initial setup?
The deployment of IPsec took around 5 hours for 90 users.
What was our ROI?
The security provided by the product is our return on investment.
What's my experience with pricing, setup cost, and licensing?
The tool is moderately priced. We pay $500 per year for the license.
What other advice do I have?
Overall, I rate the product a ten out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
A stable and strong solution that works perfectly and can be scaled easily
Pros and Cons
- "The product is stable and strong."
- "The product’s price is high."
What is our primary use case?
We use the solution for security.
What is most valuable?
It is a good solution. The product is stable and strong. We never had any issues with it. All the features work perfectly.
What needs improvement?
The product’s price is high. It is charging more compared to other solutions.
For how long have I used the solution?
I have been working with the product for six to seven years. We are working with the latest version of the product.
What do I think about the stability of the solution?
The product is stable, so we have no complaints. I rate the tool’s stability a ten out of ten.
What do I think about the scalability of the solution?
I rate the tool’s scalability a ten out of ten. We are an SME. We have around 300 users.
How was the initial setup?
I have 20 years of experience in the industry. The initial setup is simple for me. We can deploy the solution within hours.
What's my experience with pricing, setup cost, and licensing?
I rate the product’s pricing a six out of ten. We pay a yearly license fee.
What other advice do I have?
We implement the solution for our clients. We never had to contact technical support. I recommend the solution to others. It is a good product. Overall, I rate the tool a ten out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer. Implementers
Director at a tech services company with 11-50 employees
Offers proxy and web filtering, assists in meeting compliance requirements by facilitating log reports and highly scalable solution
Pros and Cons
- "I would rate the scalability of this product a nine out of ten because it is highly scalable. We have not had problems with customers in terms of scalability."
- "The UI/UX experience can be a little better."
What is our primary use case?
My clients use it as a proxy. The second use case is to try a kind of web filtering. So that's the reason why they're buying. We have customers to whom we have sold an appliance, and we also have a customer to whom we have sold on a virtual machine. So, it's placed on their private cloud.
How has it helped my organization?
We've been able to try and secure our perimeter better because of the proxy and the gateway. Moreover, traffic from all our compliance actually passes through this.
We have compliances also, so we get log reports from that, which goes into our log management software. And it actually helps us to try and analyze any security threats to our environment.
What is most valuable?
DNS security is something that is actually a good service that comes along with the FortiProXY or a Forti secure web gateway.
Fortinet FortiGate SWG is already a good solution, especially with its IP reputation and anti-botnet security features.
What needs improvement?
The UI/UX experience can be a little better.
For how long have I used the solution?
My company has the skill set assets.
We've been in the business for more than eight years. We have implemented FortiGate SWG in the last twelve months.
What do I think about the stability of the solution?
I would rate the stability a nine out of ten. It's very highly stable. Even if the appliance on-premise solutions have been working fine, Fortinet has a good RMA policy in case of failure as well.
What do I think about the scalability of the solution?
I would rate the scalability of this product a nine out of ten because it is highly scalable. We have not had problems with customers in terms of scalability.
For medium and enterprise businesses, we would be looking at a web gateway. Small businesses normally don't get into buying a web gateway as such.
How are customer service and support?
We expect a little skillset from the partner as well. However, if we raise the ticket, it becomes much easier, and we get the necessary technical support.
How would you rate customer service and support?
Positive
How was the initial setup?
I would rate my experience with the initial setup an eight out of ten, where one is difficult, and ten is easy.
Usually, the deployment model is in a private cloud. It can be deployed as an on-prem solution also. The customers have proxy gateways, and so it comes as an appliance as well or as hardware.
The deployment takes days. It doesn't take weeks. But it depends on the customer environment, like the number of users and what policies need to be configured for that.
So, it depends on the complexity as far as configurations are concerned. But it definitely can be done in days, and it doesn't take more than ten odd days or so, depending upon the scope.
What's my experience with pricing, setup cost, and licensing?
From a price standpoint, Fortinet is willing to work with partners to get good deals, and Forti will not lose on a price.
So, we'll be able to try and have a good price versus performance metrics that Fortinet provides.
I would rate the pricing a six out of ten, where one is cheap and ten is expensive.
What other advice do I have?
Overall, I would rate the solution an eight out of ten. I would definitely recommend using the solution.
Which deployment model are you using for this solution?
Hybrid Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer. Implementer
IT admin at Zaklady Uslugowe EZT SA
An affordable and easy-to-use solution that can be used for firewall, antivirus, scanning, and web filtering
Pros and Cons
- "The most valuable features of Fortinet FortiGate SWG are IPS and scanning."
- "The solution’s stability could be improved."
What is our primary use case?
We use Fortinet FortiGate SWG for firewall, antivirus, scanning, and web filtering.
What is most valuable?
The most valuable features of Fortinet FortiGate SWG are IPS and scanning. Fortinet FortiGate SWG is also easy to use.
What needs improvement?
The solution’s stability could be improved.
For how long have I used the solution?
I have been using Fortinet FortiGate SWG for six years.
What do I think about the stability of the solution?
I rate Fortinet FortiGate SWG an eight out of ten for stability.
What do I think about the scalability of the solution?
Around 60 users use Fortinet FortiGate SWG in our organization.
How was the initial setup?
The solution’s initial setup is straightforward.
What about the implementation team?
We implemented the solution through an in-house team.
What's my experience with pricing, setup cost, and licensing?
Fortinet FortiGate SWG is an affordable solution.
What other advice do I have?
I would recommend Fortinet FortiGate SWG to other users.
Overall, I rate Fortinet FortiGate SWG a nine out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
System Consultant at iTeam
Has valuable SD-WAN features and an easy setup process
Pros and Cons
- "The product's most valuable features are SD-WAN and the integration of WiFi and switches."
- "It is complicated to manage different kinds of on-premise boxes."
What is our primary use case?
We use the product as a network service for our customers.
What is most valuable?
The product's most valuable features are SD-WAN and the integration of WiFi and switches.
What needs improvement?
It is complicated to manage different kinds of on-premise boxes.
For how long have I used the solution?
We have been using Fortinet FortiGate SWG for nine years. At present, we are using the latest version.
What do I think about the stability of the solution?
I rate Fortinet FortiGate SWG's stability a ten out of ten.
What do I think about the scalability of the solution?
We have around 3000 Fortinet FortiGate SWG end users, including small and medium businesses. I rate its scalability a nine out of ten.
How was the initial setup?
I rate the initial setup process a three out of ten. It takes two hours to complete.
What about the implementation team?
I implemented the product myself.
What's my experience with pricing, setup cost, and licensing?
I rate the product's pricing a seven out of ten. The additional cost depends on the extra feature requirements.
What other advice do I have?
Fortinet FortiGate SWG is easy to set up and combine with switches and WiFi networks of appliances. I rate it a nine out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer. Integrator
Senior Network Engineer at Dejpaad
Suitable for medium-range companies and user-friendly interface
Pros and Cons
- "It is a very user-friendly solution. Moreover, Foritgate offers good performance."
- "There should be better customization in the IPS."
What is our primary use case?
Our primary use case is for protection. We have general use cases.
What is most valuable?
It is a very user-friendly solution. Moreover, Foritgate offers good performance, where it outperforms Cisco Firepower in various ways.
What needs improvement?
The solution doesn't cover all aspects of protection. There should be better customization in the IPS. The Intrusion Prevention System (IPS) and FortiGuard could benefit from enhancement.
So, in future releases, I want to see improvements in IPS, particularly in terms of customization.
For how long have I used the solution?
I have been using this solution for ten years.
What do I think about the stability of the solution?
The firewall is very stable and reliable.
I would rate the stability a nine out of ten. There's always room for improvement.
What do I think about the scalability of the solution?
We have around three to four customers using this solution.
How are customer service and support?
I can't use the technical support because of some sanctions in Iran.
How was the initial setup?
The setup process is easy and very fast. The setup process is very fast, typically taking only one to two days.
What about the implementation team?
The purchasing process is straightforward, and then the normal deployment process.
Moreover, a single person can handle the deployment and maintenance tasks.
What's my experience with pricing, setup cost, and licensing?
There is a licensing fee; it is on a yearly basis. The pricing iss actually quite normally priced.
Which other solutions did I evaluate?
I have used Cisco. I find impressive about Cisco is its powerful enterprise-grade solution, comparable to Fortinet firewall. FortiGate is not superior to Cisco, but it stands out for its user-friendly interface.
What other advice do I have?
Overall, I would rate the solution an eight out of ten. It is a suitable solution for medium-range companies due to its well-designed user interface.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Network Presales Engineer at a computer software company with 501-1,000 employees
A scalable solution that allows easy integration with Fortinet defense systems
Pros and Cons
- "I like the common administration and the possibility of adding Fortinet defense systems."
- "I see problems with the licensing. If I have to add a new feature, we need to add a license."
What is our primary use case?
We use FortiGate Next Generation Firewall first and foremost for the main site's security, remote sites, and establishing the connection between the firewalls they use. More recently, we have been using it when implementing SD-WAN.
How has it helped my organization?
The total ownership of equipment has several benefits when using one platform for administration. Training is then more focus-oriented to technology like Fabric. From the operations point of view, we have better savings by using this solution.
What is most valuable?
I like the common administration and the possibility of adding Fortinet defense systems.
What needs improvement?
I see problems with the licensing. If I have to add a new feature, we need to add a license. There may then be extra costs for our maintenance budget.
For how long have I used the solution?
I have been using the solution for the past five years.
What do I think about the stability of the solution?
Fortigate is very stable.
What do I think about the scalability of the solution?
FortiGate is a very scalable solution.
Which solution did I use previously and why did I switch?
We used SonicWall. We switched to FortiGate looking for better security technology, and better fabric technology based on security. In this approach, FortiGate is still better than SonicWall.
How was the initial setup?
With the initial setup, it's important to sit with the team to establish the application and the main issues to get the best possible script to implement in Fortinet equipment. We had to spend some time to implement it better.
Deployment could take one week, depending on the site, or even three weeks to implement the solution. Around four people were involved in the deployment.
What about the implementation team?
We contacted an external company to provide some professional services through engineers who have better experience in certain kinds of implementations.
What's my experience with pricing, setup cost, and licensing?
The pricing is better compared to other solutions like Check Point, Arista, or Cisco.
What other advice do I have?
To anyone who plans on supporting this solution, refer to training resources in the Fortinet training center. There are people who have some experience that could provide some guidelines to people who start with basic issues and basic tasks, to then grow with experience by implementing some maintenance windows. I rate FortiGate Next Generation Firewall a nine out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
Chief engineer at Arnatel
A very user-friendly tool with a good UI that offers speed and comfort to its users
Pros and Cons
- "The solution is used in my company since its management is very comfortable"
- "The vendors offer models with different levels of productivity of the product to its users, which is not possible in FortiGate Next Generation Firewall (NGFW). It lacks integration options."
How has it helped my organization?
The solution is used in my company since its management is very comfortable. If we compare Fortinet and Cisco, Fortinet's web interface is more user-friendly and offers speed.
We use the solution's URL filtering, IPS, SSL, and, specifically, SSL encryption. In general, the tool offers a user-friendly interface and pleasant management.
What needs improvement?
I cannot say anything about the product's price, and the tool does not need any customizations.
A firewall has different levels of productivity that its customers can use in their official branches, which can be small offices, big offices, or enterprise-sized organizations. The vendors offer models with different levels of productivity of the product to its users, which is not possible in FortiGate Next Generation Firewall (NGFW). It lacks integration options. I would like the tool to offer its users more integration options. Most of the vendors of NGFW offer integrations open with different solutions. FortiGate is able to integrate with Cisco or Microsoft. FortiGate has a lot of possibilities in terms of integration with other vendors, so the integration capabilities of the tool need improvement. FortiGate Next Generation Firewall (NGFW) has OpenAPI, which gives customers an option to integrate the tool into their custom software.
For how long have I used the solution?
I have been using FortiGate Next Generation Firewall (NGFW) for seven to nine months. I use the solution's latest version. My company has a partnership with Fortinet.
What do I think about the stability of the solution?
Stability-wise, I rate the solution a nine out of ten.
What do I think about the scalability of the solution?
Scalability-wise, I rate the solution an eight out of ten.
Around 3,000 or more use the solution in our company. We have three appliances in total, each having a thousand users.
How are customer service and support?
I rate the technical support a seven out of ten.
The support does open a case when an issue is raised, but since it is the USA, despite the support hearing our problems, they do get late to respond. We only have issues with the support of low priority. I never open high-priority cases with the support team.
How would you rate customer service and support?
Neutral
How was the initial setup?
On a scale of one to ten, where one is difficult and ten is easy, I rate the initial setup an eight or nine. It is easy to install since it can be done with small configuration steps.
The solution is deployed on the cloud. Most of the firewall devices are deployed on the cloud, especially since NGFW of different vendors work on the cloud.
The deployment can be done in just a week since we need to find answers to some questions from our management and our security department. We need to get certain approvals in terms of the security policies before proceeding with the deployment phase.
One or two people are enough for the deployment process.
What other advice do I have?
To those planning to use it, I would suggest that they opt for a pilot offering from FortiGate and try to use it to understand and figure out its advantages and disadvantages.
I like FortiGate Next Generation Firewall (NGFW) more than Cisco, even though I have worked more with the latter tool than the former.
Overall, I rate the solution a nine out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
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Updated: August 2026
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