What is our primary use case?
My clients use it as a proxy. The second use case is to try a kind of web filtering. So that's the reason why they're buying. We have customers to whom we have sold an appliance, and we also have a customer to whom we have sold on a virtual machine. So, it's placed on their private cloud.
How has it helped my organization?
We've been able to try and secure our perimeter better because of the proxy and the gateway. Moreover, traffic from all our compliance actually passes through this.
We have compliances also, so we get log reports from that, which goes into our log management software. And it actually helps us to try and analyze any security threats to our environment.
What is most valuable?
DNS security is something that is actually a good service that comes along with the FortiProXY or a Forti secure web gateway.
Fortinet FortiGate SWG is already a good solution, especially with its IP reputation and anti-botnet security features.
What needs improvement?
The UI/UX experience can be a little better.
For how long have I used the solution?
My company has the skill set assets.
We've been in the business for more than eight years. We have implemented FortiGate SWG in the last twelve months.
What do I think about the stability of the solution?
I would rate the stability a nine out of ten. It's very highly stable. Even if the appliance on-premise solutions have been working fine, Fortinet has a good RMA policy in case of failure as well.
What do I think about the scalability of the solution?
I would rate the scalability of this product a nine out of ten because it is highly scalable. We have not had problems with customers in terms of scalability.
For medium and enterprise businesses, we would be looking at a web gateway. Small businesses normally don't get into buying a web gateway as such.
How are customer service and support?
We expect a little skillset from the partner as well. However, if we raise the ticket, it becomes much easier, and we get the necessary technical support.
How would you rate customer service and support?
How was the initial setup?
I would rate my experience with the initial setup an eight out of ten, where one is difficult, and ten is easy.
Usually, the deployment model is in a private cloud. It can be deployed as an on-prem solution also. The customers have proxy gateways, and so it comes as an appliance as well or as hardware.
The deployment takes days. It doesn't take weeks. But it depends on the customer environment, like the number of users and what policies need to be configured for that.
So, it depends on the complexity as far as configurations are concerned. But it definitely can be done in days, and it doesn't take more than ten odd days or so, depending upon the scope.
What's my experience with pricing, setup cost, and licensing?
From a price standpoint, Fortinet is willing to work with partners to get good deals, and Forti will not lose on a price.
So, we'll be able to try and have a good price versus performance metrics that Fortinet provides.
I would rate the pricing a six out of ten, where one is cheap and ten is expensive.
What other advice do I have?
Overall, I would rate the solution an eight out of ten. I would definitely recommend using the solution.
Which deployment model are you using for this solution?
Hybrid Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer. Implementer