We use Fortinet FortiGate as our firewall and Layer 3 switch. Together, they connect all our locations for internal and external access with an MPLS as the primary connection and a backup VPN over a secondary DSL/Cable ISP.
System Administrator at HAMMOND LUMBER COMPANY
Their proxy-based inspection is responsive and secure
Pros and Cons
- "The CLI and GUI do a good job of putting a lot at your fingertips."
- "Their proxy-based inspection is responsive and secure."
- "It could use more templates for third-party site-to-site VPN setups other than FortiGate and Cisco."
What is our primary use case?
How has it helped my organization?
Fortinet FortiGate has improved our routing and made us more secure. Using OSPF tables with an MPLS VPN, along with the combined security of the firewalls, has made a huge difference in our organization.
What is most valuable?
- The ability to customize UTM features and add or remove features as we like.
- Availability of different locations as options.
- The VPN features are easy to deal with.
- The CLI and GUI do a good job of putting a lot at your fingertips.
What needs improvement?
It could use more templates for third-party site-to-site VPN setups other than FortiGate and Cisco.
Buyer's Guide
Fortinet FortiGate
January 2025
Learn what your peers think about Fortinet FortiGate. Get advice and tips from experienced pros sharing their opinions. Updated: January 2025.
831,265 professionals have used our research since 2012.
For how long have I used the solution?
Three to five years.
What other advice do I have?
Their proxy-based inspection is responsive and secure.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
CEO & Sr. Information Security Consultant at a tech services company with 1-10 employees
The solution improved the security posture and overall management's TCO
Pros and Cons
- "One of the valuable features is a standardized OS."
- "It claims it does DLP, but the degree and level of controls are very basic."
How has it helped my organization?
The solution improved the security posture and overall management's TCO.
What is most valuable?
One of the valuable features is a standardized OS.
What needs improvement?
It claims it does DLP, but the degree and level of controls are very basic. We recommend that our clients supplement it with other products.
What do I think about the stability of the solution?
There were no issues with stability.
What do I think about the scalability of the solution?
There were no issues with scalability.
How are customer service and technical support?
Customer Service:
Customer service is excellent.
Technical Support:
Technical support is excellent.
Which solution did I use previously and why did I switch?
We did not use a previous solution.
What about the implementation team?
We implemented in-house.
What's my experience with pricing, setup cost, and licensing?
Work through partners for the best pricing.
Which other solutions did I evaluate?
What other advice do I have?
I highly recommend Fortinet as a leader in integrated suite information security capabilities.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Buyer's Guide
Fortinet FortiGate
January 2025
Learn what your peers think about Fortinet FortiGate. Get advice and tips from experienced pros sharing their opinions. Updated: January 2025.
831,265 professionals have used our research since 2012.
President at Integral Design Software
Reasonably-priced, intuitive, and offers a seamless VPN
Pros and Cons
- "Using this product makes the VPN seamless and almost invisible to me in the sense that I don't have to think about it."
- "The initial setup and configuration are not intuitive and require training."
What is our primary use case?
I am primarily using FortiGate to provide a hardware VPN or an equipment base of VPN to a central office. I am only using a small fraction of its capabilities, so I'm not pushing it at the edges.
How has it helped my organization?
Using this product makes the VPN seamless and almost invisible to me in the sense that I don't have to think about it.
What is most valuable?
Once it is in use, it is intuitive to use. Once it's in place, it doesn't require any further interaction.
What needs improvement?
The initial setup and configuration are not intuitive and require training.
For how long have I used the solution?
I have been using Fortinet FortiGate for approximately four months.
What do I think about the stability of the solution?
The stability has been rock-solid, and I haven't seen any glitches or bugs at all.
What do I think about the scalability of the solution?
With only two people in the company, we haven't needed to scale. Our roles include software development and providing technical support for various clients.
How are customer service and technical support?
I have not needed to contact technical support.
Which solution did I use previously and why did I switch?
This is the first firewall product that I have used.
How was the initial setup?
The initial setup is fairly technical and it's not something the untrained person would want to do. You need to know what you're doing in order to set it up.
What's my experience with pricing, setup cost, and licensing?
The price of FortiGate is reasonable. In terms of the market, it's not a cheap product, but it's cost-effective.
Which other solutions did I evaluate?
I purchased this product because this is the one that the central office supports.
What other advice do I have?
In summary, this is a good product, it works, it doesn't need any attention, and I'm satisfied with it. Although the initial setup is slightly complex, security is a complex question and I'm not sure that it can be simplified.
I would rate this solution a ten out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Data Center Operations and Customer Support Manager at a tech services company with 51-200 employees
Reliably protects our users, but could be more user-friendly
Pros and Cons
- "We have found it to be very reliable and that's why our teams and various users in our company use it as our main firewall every day."
- "The feedback that I have received is that the performance could be better, and the user experience is not as good compared to a previous solution we used. It could be more user-friendly. Of course, it still works fine for our operations."
What is our primary use case?
We use FortiGate as our primary firewall that acts as the perimeter between the internet and our on-premises network. It is used as a security measure for about 2000 users that go out to the internet from here.
Along with FortiGate we also use other products like F5 for our network and app security. And for network equipment, we use Cisco products.
What is most valuable?
We have found it to be very reliable and that's why our teams and various users in our company use it as our main firewall every day.
What needs improvement?
The feedback that I have received is that the performance could be better, and the user experience is not as good compared to a previous solution we used. It could be more user-friendly. Of course, it still works fine for our operations.
For how long have I used the solution?
We have been using Fortinet FortiGate for one year now.
What do I think about the stability of the solution?
Since we have been using FortiGate there haven't been any major problems so far. Especially nothing too serious like a major bug or anything like that.
The only issues that we have come across have had to do with simple configuration errors like missing configuration values from a previous implementation.
What do I think about the scalability of the solution?
We have not tried to expand the product much, but it is currently used as the main security perimeter for about 2000 people which is already quite a large number. We don't predict that we will be increasing usage much more than that.
We plan to keep using FortiGate as much as we can for our security solution as we casually move more of our systems to the cloud.
How are customer service and technical support?
Usually, we have our maintenance plan once a year, like a power-down test and things like that. But I'm not sure whether we have a contract with a partner company to do that or not. I believe our network engineer department may have used Fortinet technical support, though I have not received feedback on it.
How was the initial setup?
It's straightforward.
What about the implementation team?
Fortinet offers help with implementation and we have in the past used their assistance.
What's my experience with pricing, setup cost, and licensing?
As far as I'm aware, in our case, it's just a yearly pricing arrangement with no additional licensing costs.
Which other solutions did I evaluate?
We made a comparison to two or three other products in this space, but I cannot recall the others.
What other advice do I have?
I wish that I could give more details on our technical use of FortiGate, but that isn't my main responsibility. I don't know much about this area and whether they are good or bad compared to other products. However, the feedback from our technical team has been generally good. That's why our teams use it every day.
I would rate Fortinet FortiGate a seven out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Chief Information Officer at teamddt
A continuously updated firewall solution with a good antispam filter
Pros and Cons
- "I like Fortinet FortiGate's antispam filter, SPN, and clustering features."
- "Application management can be improved."
What is our primary use case?
We use Fortinet FortiGate to implement firewalls for our customers.
What is most valuable?
I like Fortinet FortiGate's antispam filter, SPN, and clustering features.
What needs improvement?
There is room for improvement. When it comes to email spam detection, Baracuda is the highest or the best, Cisco is the lowest, and Fortinet FortiGate is in the middle. Application management can be improved. Analysis and sandbox can also be improved in the next release.
For how long have I used the solution?
I have been using Fortinet FortiGate for around three years.
What do I think about the scalability of the solution?
Scalability can be improved. Compared to Cisco, Fortinet FortiGate's scalability is in a good position.
How are customer service and technical support?
Fortinet FortiGate offers good technical support services.
How was the initial setup?
The initial setup is straightforward. For example, the SMB solution is straightforward. We have to follow the instructions and customize it as per the customer's request for the enterprise solution.
What's my experience with pricing, setup cost, and licensing?
Fortinet FortiGate's price can be reduced.
What other advice do I have?
Fortinet FortiGate is highly recommended because they update everything every second.
On a scale from one to ten, I would give Fortinet FortiGate a nine.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Firewall Engineer at a marketing services firm with 1-10 employees
Scalable solution with a straightforward setup
Pros and Cons
- "The solution is scalable."
- "There are some problems that support cannot give you a logical reason as to why it happened. For example, I had a case where I was dealing with a WhatsApp application that was giving issues. Technical support gave more than one reason it could be giving issues, but none of them solved the problem. Eventually I solved the problem, but it was far from the solutions that support had given."
What is our primary use case?
I use the solution primarily for the VPN connections in local area. In some cases, I use it at universities in order to secure the local network in the university, such as servers and backup devices.
I have also used the solution as a load balancer and the EMS functionality, which I use as a controller for wireless devices.
What needs improvement?
The PPPoE server protocol with a connection to a Radius server is used a lot by ISPs and not so much by the end user. I think it would be great to see this solution with the protocol developed for ISPs.
For how long have I used the solution?
I have been using the solution for more than two or three years.
What do I think about the scalability of the solution?
The solution is scalable.
How are customer service and technical support?
There are some problems that support cannot give you a logical reason as to why it happened. For example, I had a case where I was dealing with a WhatsApp application that was giving issues. Technical support gave more than one reason it could be giving issues, but none of them solved the problem. Eventually I solved the problem, but it was far from the solutions that support had given.
Which solution did I use previously and why did I switch?
Before choosing Fortigate, I was using Cisco and pfSense.
How was the initial setup?
The initial setup was very easy and straightforward.
The time it takes to setup the solution depends on the case. It may take less than a day or more than two months, it depends on the technology that is being used. For example, a hospital I am working with has 20 switches with two firewalls, but there are issues in the physical place and not in Fortinet. In this case, the environment limits the speed of setup.
What other advice do I have?
I would rate FortiGate a nine out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
Head of IT at CGP
Next-Generation Advanced Firewall Protection
Pros and Cons
- "Mainly the FortiGate reporting system is very good. It guides us through all the expectations of security. Fortinet provides us all that we need for security. Also, Fortinet FortiGate is a next-generation firewall. It is much more advanced than others."
What is our primary use case?
Our primary use of Fortinet FortiGate is for a firewall. I use it as the firewall system and protection from spam. I mainly use Fortinet FortiGate for protection and security.
How has it helped my organization?
Mainly the FortiGate reporting system is very good. It guides us through all the expectations of security. Fortinet provides us all that we need for security. Also, Fortinet FortiGate is a next-generation firewall. It is much more advanced than others.
What is most valuable?
I like all of FortiGate's features.
What needs improvement?
The FortiGate reporting system needs to be more detailed about files. Palo Alto Networks is more detailed in the reporting system than Fortinet.
Currently, as for our security, we don't need more. The main reporting in Palo Alto Networks is much more developed than Fortinet, especially in the part of the file exchange.
As a security lead, I think Fortinet FortiGate is much more reliable than Palo Alto Networks.
For how long have I used the solution?
Three to five years.
What do I think about the stability of the solution?
The Fortinet FortiGate solution is very stable for our installations.
What do I think about the scalability of the solution?
The scalability of Fortinet FortiGate is sufficient. What we bought was sufficient for what we need. I don't know if we're going to need to upgrade it or not, it depends on if we need to increase or lessen it.
Since we built Fortinet FortiGate we didn't need to do anything more for it. Over 200 users are currently using this solution and only one staff is required for maintaining it.
How are customer service and technical support?
The Fortinet technical support is very good.
How was the initial setup?
Setup and installation of Fortinet FortiGate were very straightforward. The deployment stage took five days. We used an integrator company and they were very good.
What about the implementation team?
We implemented Fortinet through a third-party integrator company.
What's my experience with pricing, setup cost, and licensing?
With Fortinet licensing, you have to buy a license for every product: for the stamp, for the email, for the firewall, for everything. This is all the same for all vendors. You have to buy a license for each service.
In terms of pricing, they are reasonable compared to Palo Alto Networks. FortiGate is much cheaper than Palo Alto Networks with more efficiency in operations.
Which other solutions did I evaluate?
We talked to several vendors like Cisco and Palo Alto Networks. There was another system and they gave us a test drive for a week running it on their premises to see how reliable it is.
We tested Cisco, a next-generation firewall, two years ago. We also tested the Palo Alto Networks equipment.
What other advice do I have?
We may increase our usage of Fortinet next year.
I would recommend to anyone to buy Fortinet FortiGate. I would rate the product ten out of ten.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Architect at a manufacturing company with 10,001+ employees
Fast network speeds and security, framework needs to be frequently updated
Pros and Cons
- "I like that you are able to manage FortiGate from the FortiManager to create a more centralized environment."
- "The solution's framework needs to be frequently updated in order to have a stable solution."
What is our primary use case?
We have several sites spread geographically across Latin America and Asia that use FortiGate. Some of them are unable to support cloud services so we have deployed it on-premise in order to provide ourselves with a fast and secure network.
What is most valuable?
I like that you are able to manage FortiGate from the FortiManager to create a more centralized environment.
What needs improvement?
The solution's framework needs to be frequently updated in order to have a stable solution.
For how long have I used the solution?
We have been using this solution for a little over one year.
What do I think about the stability of the solution?
This is a stable solution is you are able to effectively maintain the framework.
What do I think about the scalability of the solution?
This is a scalable solution. We have about six thousand users and have plans to increase.
Which solution did I use previously and why did I switch?
My company used Blue Coat and Zscaler in the past but I am unsure why they switched.
How was the initial setup?
The initial setup was not 100% straightforward, but it was also not too complicated. You have the choice to use templates or design your own so deployment length will be dependent on that.
What other advice do I have?
This is a great solution for companies spread across Latin America and Asia.
I would rate this a seven out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Buyer's Guide
Download our free Fortinet FortiGate Report and get advice and tips from experienced pros
sharing their opinions.
Updated: January 2025
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How are these are unbiased reviews? It's Fortinet Fortinet Fortinet. There is very little concrete details. I distrust user reviews in general because they can easily be coaxed / paid. Most of these supposed reviewers demonstrate they aren't actively involved in using / managing the device. In the "Sonicwall vs Fortinet" under the guy who chose Sonicwall after looking at Fortinet talks more about what is good about Fortinet than he does about Sonicwall! It will be interesting to see if my comments here stick.
@Jeff-S Thanks for commenting. Reviews on IT Central Station are written by users with a varying range of experience, ranging from those who have daily hands-on experience to those that interact with the solution on a less regular basis. We have a strict policy whereby we do not offer gift cards or incentives in return for providing reviews.
Ensuring reviews are only written by real users is a core value of ours. We only publish reviews from users who have used the solution in the past 12 months. We prefer to err on the side of caution and not publish reviews that are suspected of being bogus unless we can confirm that the reviewer has experience with the solution.
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