What is our primary use case?
We use Fortinet FortiGate for any of our customers or clients that need to have more security features built-in, whether licensed or not.
For instance, if it's a medical firm doing VPN to ensure no traffic leaks, that would be a use case. We use Fortinet FortiGate for anything that needs specific features, such as SD-WAN or other security features, including malware checking and blocking. We also use it for Zero Trust.
How has it helped my organization?
It differs for everyone with Fortinet FortiGate, but one benefit was checking for malware on incoming traffic or security issues, compared to a users using a residential router off the shelf.
The second benefit was properly dividing up the network, which helps us significantly.
Users benefit from a recognizable brand and good security features.
What is most valuable?
Ease of use is one feature of Fortinet FortiGate, and the Cloud Controller and Cloud Connector are the second one; these are the two main features that are quite useful. For example, with the Cloud Connector in Fortinet FortiGate, if a user has an issue, we can see it directly without having to build a VPN tunnel or something of that nature.
From time of deployment, users tend to see benefits once there's a major event that stops. From my end, I see benefits right away.
What needs improvement?
For Fortinet FortiGate, their code development would definitely be something they need to improve on to reduce vulnerabilities that need to be patched.
Additionally, if I were to suggest another improvement, it would be their competitive pricing.
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For how long have I used the solution?
I have had experience with Fortinet FortiGate for six years.
What do I think about the scalability of the solution?
With Fortinet FortiGate, scalability is good; it's very easy to scale with them.
The only downside is sometimes you can't just cut over, so if you go from a bigger model. Or if you need to upgrade the model, you would have to reprogram it, compared to just importing and exporting, which can be time-consuming.
The scalability is easy with switches and access points that are basically plug-and-play for the most part.
How are customer service and support?
I've never had a problem with Fortinet FortiGate support, so I'd rate it ten out of ten. However, if you don't have a support contract, it's not easy to get support.
Which solution did I use previously and why did I switch?
I've dealt with many firewalls, such as SonicWalls, UniFi, pfSense, and Cisco. We found SonicWall very confusing for the average network engineer or network administrator. I don't recommend SonicWall due to its hard-to-find auditing process for exploits. Although they have fewer exploits, when they do occur, they're significant.
With Fortinet FortiGate, you can access the whole firewall, with no hidden spots. pfSense is great, however, it requires a lot of manual work and has no Cloud Connect or easy management from an MSP's perspective.
Palo Alto is another option that's great, but their price point isn't for everyone, especially for medium and small businesses; a $10,000 investment doesn't necessarily fit into most budgets.
UniFi is another product we've started to use more alongside Fortinet FortiGate, as they have almost all features without a license, with advanced rules that are relatively inexpensive compared to Fortinet FortiGate's $1,500 a year.
Fortinet FortiGate and UniFi are the two firewalls we primarily deal with. My opinion is that UniFi has better integration and oversight of the environments compared to Fortinet FortiGate.
How was the initial setup?
From an average user's perspective, setting up Fortinet FortiGate is quite complex; most people don't understand the terminology, so I'd rate that complexity at a high nine out of ten. From an MSP's perspective, it's probably about a five or six out of ten in terms of difficulty; it's easy for us as an MSP. For the end-user, it would be really complicated.
For Fortinet FortiGate, deployment takes approximately two to three hours.
What about the implementation team?
From our side, as an MSP, we require one person for Fortinet FortiGate. That job role is network administration.
What was our ROI?
For Fortinet FortiGate, calculating the return on investment is complex.
The ROI is seen almost immediately in terms of security and protection against malicious attacks. While you never really get your money back in terms of direct investment, you get the security and protection benefits immediately.
Fortinet FortiGate provides cost savings since you wouldn't need extra security features; you don't have to have four other programs for all the other parts of the environment, as it takes care of most of that.
What's my experience with pricing, setup cost, and licensing?
I'd rate the pricing eight out of ten.
The Fortinet FortiGate security features cost approximately $1,500 a year. The firewall itself doesn't have a recurring cost. It's the security features on top of that that you pay for.
What other advice do I have?
I recommend Fortinet FortiGate.
It's always updating the security package and security features.
I have not looked into the solution's AI features.
Overall, on a scale of one to ten, I would rate Fortinet FortiGate a nine. I'd recommend the solution to others. It's always updating its security features.
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner