My company's customers use the solution for VPNs, specifically for SSL VPNs, IPSec VPNs, and other areas like web filters and application filters.
Owner at Mindware Computer Solutions
Has an initial setup phase that is easy to handle
Pros and Cons
- "The most valuable feature of the solution revolves around SSL VPN."
- "Though the tool's GUI is user-friendly, it can be considered as an area with certain shortcomings where improvements are required."
What is our primary use case?
What is most valuable?
The most valuable feature of the solution revolves around SSL VPN. SSL VPN is good since I stay in a family where we use some other servers with port forwarding features, and so there is a lot of risk with it. Last time, my server got hacked with a ransomware attack. After that, we got a firewall and gave an SSL VPN to my client to connect to their servers, after which, such kind of activities involving ransomware attacks stopped.
What needs improvement?
Though the tool's GUI is user-friendly, it can be considered as an area with certain shortcomings where improvements are required.
For how long have I used the solution?
I have been using Fortinet FortiGate for five years. I am a reseller of the solution. I work with Fortinet FortiGate 40F and 60F.
Buyer's Guide
Fortinet FortiGate
April 2025

Learn what your peers think about Fortinet FortiGate. Get advice and tips from experienced pros sharing their opinions. Updated: April 2025.
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What do I think about the stability of the solution?
Stability-wise, I rate the solution a ten out of ten.
What do I think about the scalability of the solution?
Scalability-wise, I rate the solution an eight out of ten.
The challenges faced by our company related to the product are associated with the activation part. Whenever my company tries to activate the product, there are some challenges. Previously, my company had given a new product to our customer who had used Fortinet FortiGate in the past. When my company tried registering the product on the portal and activating the trial license, we saw that only 30 days of use remained in the tool. We installed the product's license after all the trial licenses were activated.
I have seven to ten customers running medium-sized businesses using Fortinet FortiGate.
After connecting to Fortinet Firewall, I have not faced any complaints related to large-scale traffic or attacks.
How are customer service and support?
The solution's technical support needs to be fast since whenever my company raises a complaint, it takes almost two to three hours to get a callback from the customer support team. I rate the technical support a seven out of ten.
How would you rate customer service and support?
Neutral
Which solution did I use previously and why did I switch?
I don't have any experience with SonicWall because it is not very user-friendly. Fortinet FortiGate is more user-friendly than SonicWall, so we are currently working with Fortinet FortiGate and Sophos.
How was the initial setup?
The product's initial setup phase is easy. I rate it as an eight, where one is difficult, and ten is easy. Sometimes, when configuring the SD-WAN policies, I have seen issues with the tool not working properly. After updating the firmware, the tool worked properly, but there was some issue with the SD-WAN part.
For the product's deployment phase, I configured LAN and WAN, followed by the web filter policies. If a customer requires it, you can configure the VPNs.
The solution is deployed on an on-premises model.
The solution can be deployed in half an hour.
What's my experience with pricing, setup cost, and licensing?
It is a bit expensive. On a scale of one being cheap and ten being expensive, I rate the tool's price as an eight. The price is justified for the features and capabilities offered by the product.
What other advice do I have?
I can't describe how Fortinet FortiGate has been most effective for security posture since I haven't configured any security settings. It has a setting like in Outlook's configuration involving SMTP and POP. I didn't configure any security settings in the tool.
The tool's VPN functionality supports our company's customers' remote workforce since we have given an SSL VPN connection to support those working from outside the company. After connecting to the VPN, one needs to connect it to the server directly as it is better for security.
Whenever you upgrade firewall firmware, the user interface doesn't really change. If I upgrade to a new firmware with other tools, the user interface has slightly changed.
On the portal of Fortinet, there are VMs that are available for FortiGate. Our company can give the solution to the customer on a trial basis to check how it is working, so that there are no issues.
I rate the tool a nine out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: reseller

Director Of Information Technology at Al Falah University
Useful intrusion detection, high availability, and robust
Pros and Cons
- "Fortinet FortiGate has many valuable features, such as IDS, and intrusion detection. It has security features that are in part with the technologies that are available in the market."
- "One of the features that I would like to have is to do with endpoint production, it should be integrated. For example, the firewall gets notified of any kind of forensic event that needs to be done, such as if there is a ransomware attack and how it originated, all those records have to be available from the firewall, which is not."
What is our primary use case?
Fortinet FortiGate is used as a network firewall.
How has it helped my organization?
Fortinet has been a Perimeter Security which defends our network from Internet attackers, armed with zero-day exploits of common Internet services like HTTP and SMTP. We applied access-control lists to limit classes of VPN users' access to only what they need as a support team or solution deployers. We Shut off unused network services and defended critical resources first. We Build Internet-style perimeters for partner extranets. We also built secured wireless access.
What is most valuable?
Fortinet FortiGate UTM has many valuable features, such as application control, advanced persistent threat protection, Web and content filtering, IP reputation, integrated WLAN controller, intrusion prevention system, data loss prevention, and antimalware, antivirus, and antispam. It has security features that are in level with the Firewall technologies that are available in the market.
What needs improvement?
One of the features that I would like to have is endpoint protection, this should be integrated. For example, the firewall gets notified of any kind of forensic event that needs to be done, such as if there is a ransomware attack and how it originated, all those records have to be available from the firewall, which is not.
For how long have I used the solution?
I have been using Fortinet FortiGate for approximately 6 years.
What do I think about the stability of the solution?
Fortinet FortiGate has high availability, which means that we have deployed two firewalls. In case of any failure of a device, the other one will continue to work. Our university stays online 100% of the time.
Fortinet FortiGate is quite robust. I haven't had any kind of hardware issue. The system has been running very smoothly with all the upgrades as far as I have continued my support with Fortinet. We keep renewing the support every year, which gives us the eligibility for all the updates.
How are customer service and support?
I used the Fortinet FortiGate support a long time ago. There was a small feature that was not functioning as per the documentation. When they released the latest firmware and the issue was resolved. They provide prompt support.
I would rate the support from Fortinet FortiGate a five out of five.
How would you rate customer service and support?
Positive
How was the initial setup?
The initial setup of Fortinet FortiGate is straightforward we had an right person in-house for deploying it. Moreover, If required, Fortinet has its support extended to us. We can approach them anytime and they can assist us with any kind of complicated configuration.
What about the implementation team?
We implemented the Fortinet using an in-house Technical support team.
What's my experience with pricing, setup cost, and licensing?
There is a subscription-based model to use Fortinet FortiGate. We pay annually for the solution along with the support. If you want to have all the updates, and security patches you will need to renew your support.
The price of Fortinet FortiGate is reasonable compared to other solutions.
Which other solutions did I evaluate?
I have evaluated many other solutions, such as Sophos. If you look at Sophos, it has its own endpoint protection. It keeps a record of each client, what are the threats that have happened on each client level, and if there is a ransomware attack. It blocks it and notifies the firewall. I would be able to see a single dashboard view of what kind of threat has happened and how to mitigate them all.
What other advice do I have?
Fortinet FortiGate is a good solution overall. It is very user-friendly and all the policies are very easy to deploy. I would recommend Fortinet FortiGate to any new users who want to have a secure infrastructure.
I rate Fortinet FortiGate an eight out of ten.
There are some better industry-standard solutions out there in the market, and compared to them, Fortinet FortiGate has to be more flexible enough with their solution to be more competitive.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Buyer's Guide
Fortinet FortiGate
April 2025

Learn what your peers think about Fortinet FortiGate. Get advice and tips from experienced pros sharing their opinions. Updated: April 2025.
849,190 professionals have used our research since 2012.
Easy to configure and manage, supports link load balancing, and it has superior throughput
Pros and Cons
- "The most important feature, normally for small business customers, is link load balancing."
- "If they had better integration with security products, such as Cisco ISE or Rapid Threat Containment, then it would be an improvement."
What is our primary use case?
We are a system integrator and Fortigate is one of the firewalls that we implement for our clients. I am a solution architect.
Our primary use for this firewall is the IPS.
What is most valuable?
One of the things I like best is the ease of configuration.
Management-wise, it is very good.
The most important feature, normally for small business customers, is link load balancing.
The firewall throughput is very good. Most of the customers in this region use FortiGate for their data center firewalls, and the main reason is because of its high throughput.
What needs improvement?
Fortinet is good in terms of security and threat prevention, but they are not leading. For example, the signature database can be improved.
If they had better integration with security products, such as Cisco ISE or Rapid Threat Containment, then it would be an improvement. Customers that have ISE implemented are able to provide inputs based on malicious traffic, and then ISE will automatically block it.
For how long have I used the solution?
We have been working with Fortinet FortiGate for the past two years.
What do I think about the stability of the solution?
Stability-wise, they are good at the job of a data center firewall. For a perimeter firewall, it is for smaller customers, preferably.
What do I think about the scalability of the solution?
The scalability depends on the design and how it was done. You have to think about the next five years. We get lots of new updates on the older versions and if the product is still in support then the new features will be included.
How are customer service and technical support?
The responsiveness of the support depends on the level of support that you have. If you have premium support then you will get immediate access to them. Otherwise, you have to wait for some time, perhaps an hour, before they get back to you.
On the technical details, there are different levels of access. Once you have engineer access then most of the cases are going to get resolved, or otherwise, they will go to their development team.
Which solution did I use previously and why did I switch?
In addition to FortiGate, we are using Cisco SFR.
How was the initial setup?
The initial setup is straightforward. We have field configuration guides that we follow and you don't need to have much in-depth knowledge to set it up initially. However, performing the fine-tuning requires that you have proper training on the device.
Deploying the firewall for a new customer will be completed within two to three days, or perhaps a week at the most.
What's my experience with pricing, setup cost, and licensing?
Compared to vendors like Cisco and Palo Alto, FortiGate is the cheapest. However, they only have a small segment of the market. Fortinet is trying to appeal to small and medium-sized customers, and I think that their prices should be a little lower for this segment.
On the high-end devices, it is fine. However, the problem is that their subscription price is very high. If you purchase a one-year subscription with the hardware and then you want to renew for the second year, it is very costly. Your whole price ends up being very high.
Which other solutions did I evaluate?
As a system integrator, we sell a lot of similar solutions from a variety of vendors. We have found that the Fortinet firewall has a much better throughput than that of the other vendors.
If a large customer is looking for a perimeter firewall then we suggest another vendor, such as Check Point or Palo Alto.
What other advice do I have?
FortiGate is a product that we recommend and we have migrated many customers from other vendors. FortiGate is a better option, although small customers don't care much about security. They only care about basic security. There are only a very few who are really concerned about it and most of them don't have a proper IT group in their company.
I would rate this solution an eight out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
Head of the Satellite Infrastructure and Operation System Department at a government with 1,001-5,000 employees
Supports many architectures, has a lot of features, and is useful for multi-tenant environments
Pros and Cons
- "The multi-tenancy feature is most valuable. It integrates very well with FortiManager and FortiAnalyzer."
- "Their software support needs improvement. I would prefer to have better support for bug fixes. Sometimes, we open a ticket, and it is very difficult to get a solution. Specifically, we are not at all happy with their support for load balancing."
What is our primary use case?
We use it for a multi-tenant virtualized environment for public cloud services. We provide cloud services for the public sector.
We have two clusters with the latest version, and we also have two clusters that I would like to replace with the latest version. We have support from the vendor, and we're going to buy two new clusters.
How has it helped my organization?
We have all the solutions from Fortinet, and it integrates very well with all of them. I'm very satisfied with its integration with FortiManager and FortiAnalyzer.
What is most valuable?
The multi-tenancy feature is most valuable. It integrates very well with FortiManager and FortiAnalyzer.
They are flexible in terms of installation. They support many architectures. They can operate with most major public cloud providers. It is a trend now to use hybrid solutions.
It has a lot of features, and it is reliable.
What needs improvement?
Their software support needs improvement. I would prefer to have better support for bug fixes. Sometimes, we open a ticket, and it is very difficult to get a solution. Specifically, we are not at all happy with their support for load balancing.
For how long have I used the solution?
I have been using this solution since 2015.
What do I think about the stability of the solution?
We're happy with its performance. I would rate it a 10 out of 10 in terms of performance.
What do I think about the scalability of the solution?
We are happy with its scalability. Its users are administrators. Our administrator team has about six people. The environment is set up as a multi-tenant, so each tenant has its own administrator for configuration.
It has been used every day since 2015. It is a core appliance for us.
How are customer service and support?
Their support needs to be improved. We're not at all happy with their support. It sometimes becomes very difficult to get a solution. We are not satisfied with their support for load balancing. The support we have for Cisco firewalls is much better. I would rate them a seven out of 10.
Which solution did I use previously and why did I switch?
We also have a Cisco solution in operation.
How was the initial setup?
Its initial setup is normal. It is not too complex.
What about the implementation team?
The deployment takes place with the help of an integrator. We have an integrator to help us deploy and install all the solutions. They analyze all the features that we need to use, and then we discuss and finalize the solution before starting with the installation.
We have five to six people in the network team.
What was our ROI?
We have seen an ROI with this solution.
What's my experience with pricing, setup cost, and licensing?
The licensing scheme of Fortinet is better than Cisco. It is more logical.
What other advice do I have?
Before buying, I would advise thinking about the exact features that you need to avoid expenses. You must understand very well what you need for your daily operations and then decide on the features to buy.
Overall, we're very happy with their firewalls, but when we have issues or bugs, there are some difficulties in finding the resolution. In terms of features, we haven't found any problems. It has many features, but when we use a feature and it has some bugs, I expect better support.
I would rate it a nine out of 10.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Owner at Computech Associates
Good web filtering facility and application control, very stable and scalable, and easy to deploy
Pros and Cons
- "The web filtering facility and application control are the most valuable features from the point of view of our clients. The VPN feature is also quite popular amongst our clients. Two-factor authentication is one of the good features in Fortinet. These features are important for the current scenario of security. Security has become a necessity nowadays. With cyber-attacks becoming more common, protecting an organization's data is one of the major tasks. It is also very stable and scalable, and it is very straightforward to configure. Their technical support is also good."
- "Security is a continuous process. In every product, there is a requirement for improvement. Its pricing should also be improved according to Indian market requirements. They must also improve on the reporting part. Its reporting can be more precise. If we can get a real-time report in a specific format, it will be helpful for customers to know about the current status of their security."
What is our primary use case?
We are basically system integrators. We design and implement firewall solutions for our customers. We also provide after-sales services.
We have deployed this firewall for different types of clients. We are providing solutions starting with FG-30E, which is the lowest model in the FortiGate series, and up to 1000 series.
How has it helped my organization?
We understand a customer's requirement of current internet users. After that, we design a perfect solution through which they can not only protect their network but also have load balancing between multiple internet service providers. They can also have secure connectivity from a remote office by using a single box device.
What is most valuable?
The web filtering facility and application control are the most valuable features from the point of view of our clients. The VPN feature is also quite popular amongst our clients. Two-factor authentication is one of the good features in Fortinet. These features are important for the current scenario of security. Security has become a necessity nowadays. With cyber-attacks becoming more common, protecting an organization's data is one of the major tasks.
It is also very stable and scalable, and it is very straightforward to configure. Their technical support is also good.
What needs improvement?
Security is a continuous process. In every product, there is a requirement for improvement. Its pricing should also be improved according to Indian market requirements.
They must also improve on the reporting part. Its reporting can be more precise. If we can get a real-time report in a specific format, it will be helpful for customers to know about the current status of their security.
For how long have I used the solution?
I have been working with this solution for the last 12 to 13 years.
What do I think about the stability of the solution?
It is very stable. We have been working with this solution for a long time, and we found it to be stable.
What do I think about the scalability of the solution?
It is a scalable solution, and you can also upgrade. They come up with a new feature every time. Whenever you're updating your firewall firmware, it is ready to mitigate threats available in the fiber scenario.
Our clients are small, medium, and large businesses. We have deployed it for small offices or retail stores as well as for big manufacturing units. We also have clients from Education and Healthcare. Some of the large companies have between 800 to 1,000-plus devices protected through this firewall.
How are customer service and technical support?
Their technical support is good.
Which solution did I use previously and why did I switch?
I have a little bit of experience with other firewalls such as Sophos and Check Point. There are some basic differences in the features and their functionality, but I cannot say that this one is the best, or this one is not good. I have more confidence in Fortinet FortiGate, so we are focusing only on this.
In terms of support, we had purchased a Check Point product for a customer, and we were trying to get support from the team, but it was very difficult. Sophos is okay in terms of support.
How was the initial setup?
Its initial setup is very straightforward. It is very easy if one knows the basic concepts. It has a graphical user interface, which makes it straightforward to configure. You can configure it step by step. The basic implementation of this firewall can be done in a very simple way. There could be some complexity at the Enterprise level, but at a basic level, it is very straightforward.
The deployment duration depends on the complexity level. A simple deployment can be completed in a few hours. A complex deployment can take one to two days depending upon the requirements. This is because, in addition to implementation, we also have to test the solution as per a customer's requirements to see whether it is fulfilling the given task or not.
What about the implementation team?
We are a very small company with seven to eight people. We have a total of three people working with firewalls. They're network and support engineers.
What was our ROI?
Our clients definitely get a return on investment. It is a really good product, and the stability of the product is a very important factor for our clients.
What's my experience with pricing, setup cost, and licensing?
Pricing and licensing is a little bit complicated in FortiGate. They are always on the higher side. This is one issue that we always raise with the company that they should reduce the price according to Indian market requirements. There are no costs in addition to the standard licensing fees.
What other advice do I have?
It is a good product, but I would always recommend selecting an implementer partner carefully. The implementor should be able to implement all the features so that you get the best benefits of the firewall. An implementation partner is very important. If you don't have a proper partner, you will probably end up with a mashup, and you won't be able to use all the features. Your performance might also not get optimized.
I would rate Fortinet FortiGate an eight out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer: Channel Partner
IT Security & Networks Administrator at a financial services firm with 1,001-5,000 employees
SD-WAN feature helps with network integrity, but support needs enhancement
Pros and Cons
- "The SD-WAN feature of Fortinet FortiGate has been most impactful in maintaining our network's integrity."
- "The SD-WAN feature of Fortinet FortiGate has been most impactful in maintaining our network's integrity."
- "They could improve the response time and quality of support."
- "They could improve the response time and quality of support."
What is most valuable?
The SD-WAN feature of Fortinet FortiGate has been most impactful in maintaining our network's integrity.
Fortinet FortiGate's threat detection capabilities are good for our use because it's an internal firewall; however, we haven't enabled some of the features that are there. We've enabled IPS and antivirus generally.
What needs improvement?
They could improve the response time and quality of support.
I'm not sure what additional features they need to have in the future to make it better. For the purpose that we use it, it is doing the job, but I haven't explored some of the features.
For how long have I used the solution?
I have been using Fortinet FortiGate for seven years.
What do I think about the stability of the solution?
I haven't had any issues with the stability or performance of the actual firewall. It has been fine with no bugs.
We didn't have to think about upgrading or anything; it does what we bought it for. If it wasn't for the end of support and the end of sale, we would not think about changing it. We are considering similar products for upgrading, maybe newer or bigger hardware.
What do I think about the scalability of the solution?
The product is scalable. Currently, 120 people are using Fortinet FortiGate in my company.
How are customer service and support?
I would rate their technical support about six out of ten; I'm not fully satisfied. They could improve the response time and quality of support.
How would you rate customer service and support?
Neutral
What was our ROI?
Fortinet FortiGate has delivered financial and operational ROI to my organization. It took about two to three years to realize ROI with Fortinet FortiGate.
What's my experience with pricing, setup cost, and licensing?
At the time we bought them, I was satisfied with their pricing; I don't know how the new pricing will be.
We have to pay additionally for maintenance or support; it is not all included.
What other advice do I have?
I would rate Fortinet FortiGate a seven out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Last updated: Apr 11, 2025
Flag as inappropriateHead of IT at a educational organization with 51-200 employees
Is easy to integrate and configure with our ERP and other applications
Pros and Cons
- "The signature database and zero-day detection are Fortinet FortiGate's most valuable features."
- "Currently, without the additional reporting module, we only have access to basic reporting."
What is our primary use case?
We use Fortinet FortiGate to prevent intruder connections to our internal network.
How has it helped my organization?
Fortinet FortiGate's unified view around network operations and security operations is good.
The solution is easy to integrate and configure with our ERP and other applications. I am satisfied with the integrated application protection provided by Fortinet FortiGate.
The Fortinet FortiGate 60E Series resolved the bottleneck problem and CPU usage that was previously experienced with the 60D Series. Now, our employees can check their emails without encountering any bottleneck issues, and the CPU usage remains stable at around 50 percent.
We are satisfied with the ability to remediate threats more quickly.
We are pleased with the amount of time saved in detecting our mean time.
What is most valuable?
The signature database and zero-day detection are Fortinet FortiGate's most valuable features.
What needs improvement?
The Fortinet FortiGate 60D Series poses a problem by causing a bottleneck when several users access their emails simultaneously, as the device consistently consumes 90 percent of the CPU resources.
The reporting could be improved. Currently, without the additional reporting module, we only have access to basic reporting. However, reporting is crucial for network security, and it should be included as a standard feature.
The price and technical support have room for improvement.
For how long have I used the solution?
I have been using Fortinet FortiGate for three years.
How are customer service and support?
The local vendor support needs improvement.
How would you rate customer service and support?
Neutral
Which solution did I use previously and why did I switch?
Previously, I have utilized few other brands of NG Firewalls, which offer certain advantages. However, when comparing their price and performance to that of Fortinet FortiGate, Fortinet proves to be a strong competitor.
How was the initial setup?
The time required for a basic deployment is roughly three weeks, whereas a full deployment involving customizations and optimization of rules and policies may take up to two and a half months.
What was our ROI?
We experienced a return on our investment, however, when it comes to security, it is challenging to determine a precise value.
What's my experience with pricing, setup cost, and licensing?
The price is high compared to some of the other solutions.
What other advice do I have?
I give Fortinet FortiGate an eight out of ten.
We saw time to value within the first month of using Fortinet FortiGate.
We deployed Fortinet FortiGate in one location and the maintenance was mostly handled by internally and sometimes a third party.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Information Technology Manager at Petra
Reliable with lots of features and good security
Pros and Cons
- "The wireless control is helpful."
- "The pricing could always be better."
What is our primary use case?
We primarily use the solution for security purposes and for UTM web profile applications.
What is most valuable?
There are a variety of features on offer.
It helps protect endpoints.
The wireless control is helpful.
It is scalable and extends well.
The solution is stable and reliable.
Technical support is helpful and responsive.
What needs improvement?
The pricing could always be better. It is very expensive.
We'd like to see Fortgate include WAF services.
The maintenance of the product can be a bit difficult.
For how long have I used the solution?
I've been working with the solution for ten years.
What do I think about the stability of the solution?
The solution is pretty stable and reliable. There are no bugs or glitches, and it doesn't crash or freeze.
What do I think about the scalability of the solution?
This is a scalable product.
How are customer service and support?
Technical support is very good. They are easy to work with. We've been satisfied with the level of support.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
I've also used Sophos and CyberArk. Sophos has a few more services, such as WAF services.
How was the initial setup?
The initial setup is moderate. It depends on the client's requirements.
We typically can deploy the solution within two or three days. We have a security engineer that handles the initial setup.
It does require some maintenance, and that can be a bit difficult.
What about the implementation team?
We implement the solution for our clients.
What was our ROI?
We have witnessed a bit of an ROI, even though it is an expensive solution.
What's my experience with pricing, setup cost, and licensing?
The solution is quite pricey.
What other advice do I have?
I am an end-user and work in configuration and support for a partner.
I'm working with the latest version of the solution.
Overall, I would rate the solution ten out of ten. I am very satisfied with the product as a whole. I'd recommend the solution to others. It's easy to start working with it.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner

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Updated: April 2025
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