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DevOps Manager at a outsourcing company with 201-500 employees
Real User
Top 20
Jul 17, 2025
Effective centralized management and tech support increase operational efficiency
Pros and Cons
  • "The centralized management allowed us to manage 50 devices effectively, which I found better than Cisco."
  • "During a recent upgrade from old devices to the latest ones, corporate IT faced challenges as there was no straightforward migration process, requiring many manual steps."

What is our primary use case?

I currently work in the automotive industry, providing software for automotive dealers, and we only use Fortinet FortiGate for corporate purposes.

What is most valuable?

One of the best features of Fortinet FortiGate is how effectively the software is written; the virtual network interfaces significantly outperform Cisco in my project. I didn't need separate switches or load balancers because I was able to resolve internal FQDNs of the load balancers, which was impressive. The centralized management allowed us to manage 50 devices effectively, which I found better than Cisco.

What needs improvement?

During a recent upgrade from old devices to the latest ones, corporate IT faced challenges as there was no straightforward migration process, requiring many manual steps. I've completed upgrades with Cisco before where the process was simple, but this time it wasn't the case for corporate IT. I also heard that SSL-based VPN will be discontinued, which could be concerning.

For how long have I used the solution?

I have used Fortinet FortiGate for several years; initially, I brought FortiGate to my previous company during a project.

Buyer's Guide
Fortinet FortiGate
July 2026
Learn what your peers think about Fortinet FortiGate. Get advice and tips from experienced pros sharing their opinions. Updated: July 2026.
904,054 professionals have used our research since 2012.

What do I think about the scalability of the solution?

Integrating SD-WAN capabilities with Fortinet FortiGate is straightforward, with minimal complexity involved.

How are customer service and support?

My experience with Fortinet FortiGate support has been excellent, as I was fortunate to have an office in Vancouver where Fortinet had staff. We worked closely with tech personnel through the project. While I usually don't give perfect scores, the support was great. However, one area for improvement is that many functions can only be accessed via CLI, which has discrepancies between the web interface and direct connection.

Which solution did I use previously and why did I switch?

I pushed corporate IT to replace SonicWall with Fortinet FortiGate, and now in my current company, we have FortiGate that we recently upgraded to the latest models.

What other advice do I have?

Managing Fortinet FortiGate involves three corporate IT personnel, and although it initially took them quite a while to handle some tasks, I provided scripts that allowed them to work much quicker. What took them a day or two is now a job of just 10 to 15 minutes. Scripting and utilizing Git repositories would make things smoother, and I intended to publish modules for Terraform but haven't had the time yet.

Overall, I would rate Fortinet FortiGate around an eight, as there is always room for improvement.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Senior Officer - IT Cyber Security Admin with 10,001+ employees
Real User
Top 20
Jun 28, 2025
Hardware is very stable but technical support needs improvement
Pros and Cons
  • "The dynamic segmentation feature in Fortinet FortiGate is pretty good."
  • "The main thing they have to improve in Fortinet FortiGate is the technical support; the rest of the features are good enough. We can handle them, but sometimes you really need support, and in that case, we are not getting it at the proper time."

What is our primary use case?

Our main use case for Fortinet FortiGate is as a firewall. We are using it for cybersecurity purposes.

How has it helped my organization?

Our main purpose when we started working with Fortinet FortiGate was to secure our network in all aspects. Fortinet FortiGate performs a very important role in blocking malicious activity in our network. I'm not sure how much it has improved, but it has made our network stable and secure.

What is most valuable?

The hardware is very stable. Once you install the system, it works in any condition.

The dynamic segmentation feature in Fortinet FortiGate is pretty good.

What needs improvement?

The main thing they have to improve in Fortinet FortiGate is the technical support; the rest of the features are good enough. We can handle them, but sometimes you really need support, and in that case, we are not getting it at the proper time. I have been mentioning this for the last two years.

There is a migration issue from 600D to 600E, as we are not able to export the configuration file to 600E. It should be like export and import in all variants.

For how long have I used the solution?

I have been working with Fortinet FortiGate since 2016, which is approximately nine years.

What do I think about the stability of the solution?

It's very stable. I would rate it a ten out of ten for stability.

What do I think about the scalability of the solution?

It's scalable. 

How are customer service and support?

Their support is very poor.

How would you rate customer service and support?

Neutral

Which solution did I use previously and why did I switch?

I have not worked with other vendors for the last ten years, but if I get any chance, I will explore Palo Alto.

What's my experience with pricing, setup cost, and licensing?

We want to purchase more Fortinet FortiGate devices, but people are not giving us a proper quotation. There needs to be more transparency in giving quotations. Sometimes prices are very high, and even after the conclusion, the buyer thinks there may be some more reduction in the price.

What other advice do I have?

Currently, we don't have any Fortinet FortiGate data center solutions, but in the future, we are going to plan this one. 

I will recommend Fortinet FortiGate to other users only because the hardware is very stable. I would rate this solution a seven out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Fortinet FortiGate
July 2026
Learn what your peers think about Fortinet FortiGate. Get advice and tips from experienced pros sharing their opinions. Updated: July 2026.
904,054 professionals have used our research since 2012.
Co-Founder at CodeCraft Technologies Private Limited
Real User
Top 20
Jun 9, 2025
A user-friendly firewall with good security features
Pros and Cons
  • "Its usability is good. We can easily navigate the system, and we have a very good user experience."
  • "Previously, we were using another firewall device, Sophos. Compared to that, Fortinet FortiGate provides more features and better security."
  • "I want some additional features. For example, I want something to ensure that when we are using Google email or Microsoft email, or Google Workspace, emails can only be accessed on designated machines given to our employees. I would like them to access data from designated machines, not from any machine. It should work for designated mobiles and laptops. I don't know if Fortinet provides something like that out of the box."
  • "The people we are working with are not able to configure MFA. They are having some technical issues. Fortinet needs to ensure that its partners are well-trained."

What is our primary use case?

I was involved in deciding on Fortinet FortiGate, but I am not the one who's using it on a day-to-day basis.

We want to make sure that our on-prem servers are protected. We basically use VPN to configure that on Fortinet FortiGate, so that is the major purpose, and that part is working well.

How has it helped my organization?

We have not had any incidents where our servers got compromised. It's all good.

For security, it has all the required features, such as the web filter and DNS filter. Also, for accessing the network, we have various rules.

What is most valuable?

Our IT staff says that some of the security features are better than Sophos's.

Its usability is good. We can easily navigate the system, and we have a very good user experience. It's easier to understand the software compared to Sophos, which I feel is a little more technical and could be difficult for a first-time user.

What needs improvement?

I want some additional features. For example, I want something to ensure that when we are using Google email or Microsoft email, or Google Workspace, emails can only be accessed on designated machines given to our employees. I would like them to access data from designated machines, not from any machine. It should work for designated mobiles and laptops. I don't know if Fortinet provides something like that out of the box.

For how long have I used the solution?

We have just installed Fortinet FortiGate, and it has been two months since our installation.

What do I think about the stability of the solution?

Fortinet FortiGate is stable.

What do I think about the scalability of the solution?

Fortinet FortiGate is scalable.

How are customer service and support?

We are going through the vendor for technical support. If we have any issues, we raise a ticket, and they respond immediately.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

Previously, we were using another firewall device, Sophos. Compared to that, Fortinet FortiGate provides more features and better security. Fortinet FortiGate supports WAN migration. Fortinet FortiGate is also better in terms of speed. In the dashboard, we can get all the stats reports and logs.

How was the initial setup?

Deployment is not very difficult because they have their migration tool.

What about the implementation team?

We are facing some challenges. We are working with a third-party vendor, not FortiGate directly, for the installation and other things. The problem is that their knowledge is very limited. We are facing some challenges. With Sophos, we could enable multi-factor authentication for VPN users. FortiGate also allows that, as per our initial analysis. The people we are working with are not able to configure MFA. They are having some technical issues. Fortinet needs to ensure that its partners are well-trained.

Only two people were involved in the deployment process. The vendor side had their own technician, and we had one person here.

What's my experience with pricing, setup cost, and licensing?

Cost-wise, there is not much difference from Sophos, but feature-wise, we get more features.

Which other solutions did I evaluate?

We did some comparisons between Fortinet FortiGate and Sophos. We went with Fortinet FortiGate because of the security features and easy-to-understand console.

What other advice do I have?

I would rate Fortinet FortiGate an eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Brian M. - PeerSpot reviewer
Network Administrator at a educational organization with 501-1,000 employees
Real User
Top 5Leaderboard
May 29, 2025
A solid firewall with straightforward management and robust capabilities
Pros and Cons
  • "It is pretty straightforward to manage and has robust capabilities. I appreciate that Fortinet FortiGate can be a central controller for other Fortinet products, such as switches and access points."
  • "Fortinet FortiGate has very good support."
  • "It's one of the more expensive brands."
  • "FortiManager has not been my favorite. I don't use it and cannot say I really care for FortiManager for managing the firewalls."

What is our primary use case?

We primarily use Fortinet FortiGate as endpoint firewalls for our campuses. Nothing too extravagant, just providing access out and limiting access to certain applications and restricting unauthorized access from external sources. I have recently been using it also as the controller for the wireless access points.

What is most valuable?

It is pretty straightforward to manage and has robust capabilities. I appreciate that Fortinet FortiGate can be a central controller for other Fortinet products, such as switches and access points. I have used its VPN abilities a little bit, but not a great deal. I appreciate that it has some SD-WAN capabilities, though I've only used that to a limited degree. It is a solid, usable, reliable solution. 

What needs improvement?

It's one of the more expensive brands.

FortiManager has not been my favorite. I don't use it and cannot say I really care for FortiManager for managing the firewalls. I primarily just access and manage the firewalls individually. Nothing else particularly comes to mind, as it has been a pretty good experience.

For how long have I used the solution?

I have about four and a half years of experience with Fortinet FortiGate.

What do I think about the stability of the solution?

The stability has been very good. I have had very few issues. I had one unit that required some reboots and eventually needed a factory reset. But outside of one issue, I've never had stability issues or problems with them going down or disconnecting or having other issues. They have been very stable and reliable.

What do I think about the scalability of the solution?

I have experienced no scalability problems thus far. We expand out with other campuses as needed. If there are any scalability problems, I think that would probably be with making FortiManager a little bit better. Otherwise, scalability is fine. 

We are a medium-sized business with 17 campuses. We plan to increase its usage. We'll probably continue with FortiGate for any other campuses that we extend out to, as well as keeping them when we do our hardware refresh.

How are customer service and support?

Fortinet FortiGate has very good support. I've been able to contact them on a couple of things for FortiGate and other products, and I've never had an issue. They've always been polite and helpful and worked to get me to solutions. I've had a good experience with Fortinet support.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

We've always had Fortinet FortiGate in place, so I don't have a previous firewall here to compare it to, but it has basically done its job. It's manageable, and it has not created a lot of problems. Only once, I had to call their support to apply a patch update across a couple of them. One of the best features is that it does not require a lot of extra attention for me to fix problems. It's not a problem generator, so that's probably the best quality.

How was the initial setup?

I've set up several Fortinet FortiGate firewalls, and it's a pretty straightforward setup. I haven't ever really had any particular issue with getting them in place.

It's deployed physically at the locations for our campuses. To deploy one, it takes approximately an hour to program and then another hour or so to install. It can get deployed within three hours.

Just one person can manage Fortinet FortiGate; I'm able to manage everything by myself.

What about the implementation team?

The implementation was done by me, one person. Sometimes I need to walk through someone else to physically install it because it might be at a site remote from me. If I'm not physically there, it requires a second person. However, if that was not the case, I could do it as a single person.

What's my experience with pricing, setup cost, and licensing?

It's one of the more expensive brands.

The 100 series costs around $4,000. They are similar in pricing to what you might get from Cisco solutions and probably other similar ones. They're not more expensive than other similar solutions, but they're certainly not cheaper either.

What other advice do I have?

The advice is to go ahead and try it out and see how it works. The product speaks for itself. 

I would rate Fortinet FortiGate a nine out of ten, as I always prefer to leave a little bit of room for improvement.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer1929939 - PeerSpot reviewer
Senior Manager IT at a tech services company with 1,001-5,000 employees
Real User
Top 5
Mar 4, 2026
Reliable security has improved internet routing and optimized multi-site traffic performance
Pros and Cons
  • "Fortinet FortiGate is one of the best firewalls in the market currently, with a lot of next generation firewall features embedded into it, including SD WAN, which is one of the best services for traffic steering, managing packet log jitter and latency for any applications, making it unbeatable in terms of pricing compared to other firewalls."
  • "The one concern I have with Fortinet FortiGate is the firmware versions, which often have many bugs when upgraded, leading us to revert back to older versions multiple times in my lifecycle."

What is our primary use case?

As a customer, we work with Fortinet FortiGate. Our major use case for Fortinet FortiGate is our Internet, serving as the main device for routing, firewall features, and everything.

What is most valuable?

Fortinet FortiGate is one of the best firewalls in the market currently, with a lot of next generation firewall features embedded into it, including SD WAN, which is one of the best services for traffic steering, managing packet log jitter and latency for any applications, making it unbeatable in terms of pricing compared to other firewalls.

It has a significant impact on our network performance as we are a health care company where users access health care business website URLs, and any latency is managed by SD WAN without manual intervention, benefiting the operation as we have more than a thousand users across different locations.

Fortinet FortiGate Unified SASE is effective in providing security policies across multiple locations, incorporating zero touch provisioning that is very impactful and beneficial in managing network problems.

In terms of hardware-assisted DDoS protection with Fortinet FortiGate, it is performance-based, depending on the number of concurrent sessions, users, and the specifications of the hardware product.

What needs improvement?

The one concern I have with Fortinet FortiGate is the firmware versions, which often have many bugs when upgraded, leading us to revert back to older versions multiple times in my lifecycle.

For example, when upgrading the firmware version, we noticed that one of the services was not working, resulting in no packet flow for a VLAN until we reverted back.

The main area for improvement in Fortinet FortiGate is the firmware versions, as we face uncertainties regarding upgrades and frequent bugs that require self-fixing of problems.

For how long have I used the solution?

We have been using Fortinet FortiGate since two thousand three.

What do I think about the scalability of the solution?

Fortinet FortiGate is very much scalable, with all models from Fortinet being impactful.

How are customer service and support?

Technical support from Fortinet is generally good, though there are times when it could be better.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

We have used other firewalls, including Palo Alto, which we find to be very pricey compared to Fortinet FortiGate.

How was the initial setup?

The deployment process for Fortinet FortiGate is straightforward.

What about the implementation team?

We conducted the deployment ourselves without the help of an integrator or consultant.

What was our ROI?

The return on investment with Fortinet FortiGate is very good, as it is one of the best products available in the market.

What's my experience with pricing, setup cost, and licensing?

In terms of price for Fortinet FortiGate, it is not considered that expensive when compared to other products; it is medium priced for SMB businesses.

Which other solutions did I evaluate?

Palo Alto is a premier product, but both solutions have their unique advantages, making it difficult to declare one superior to the other.

What other advice do I have?

We have Fortinet FortiGate in different locations, where every location serves as a data center using hub and spoke technology, connecting all spokes to a primary hub and a secondary hub for reliability.

We use segmentation in core switches; however, the segmentation features are primarily managed by Cisco switches and not by Fortinet FortiGate firewall.

The effects of SD WAN integration on remote users and application performance are very positive, as we integrate all traffic through Fortinet FortiGate SD WAN and aim for configurations that enhance efficiency across locations.

We have been using SD WAN with Fortinet FortiGate for more than five or six years.

Fortinet FortiGate Unified SASE is effective in providing security policies across multiple locations, incorporating zero touch provisioning that is very impactful and beneficial in managing network problems.

The effects of SD WAN integration on remote users and application performance are very positive, as we integrate all traffic through Fortinet FortiGate SD WAN and aim for configurations that enhance efficiency across locations.

With Fortinet FortiGate, the SD WAN feature is included with no additional costs, which stands in contrast to other products like Cisco and Palo Alto, which charge extra for similar features.

I would rate this review an eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Last updated: Mar 4, 2026
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PeerSpot user
Officer in Charge of IT Department at Advanced Centre for Treatment, Research and Education in Cancer(ACTREC)
Real User
Top 20
Sep 4, 2025
Ensures network security with reliable policy management and smooth deployment
Pros and Cons
  • "We have received a very good ROI; it has provided significant time savings of almost 20-25%."
  • "A disadvantage exists when we are collecting the logs, as it sometimes becomes very difficult to interpret the logs that are generated from the firewall."

What is our primary use case?

Fortinet FortiGate is a perimeter firewall which we are using for protecting our network and for defining policies so that only restricted access is given from outside to serve this purpose.

What is most valuable?

Fortinet FortiGate serves as our perimeter firewall which we utilize for protecting our network and defining policies to ensure only restricted access is given from outside.

What needs improvement?

A disadvantage exists when we are collecting the logs, as it sometimes becomes very difficult to interpret the logs that are generated from the firewall. The main challenge is finding out which IP is generating what kind of traffic.

For how long have I used the solution?

We have been using Fortinet FortiGate for more than 10 years. We started with FGT 60, then moved on to 100, then 300, and currently we are using 501E.

What do I think about the stability of the solution?

It went smoothly and we have found it very useful because we have a redundant internet lease line. It takes care of all our requirements.

What do I think about the scalability of the solution?

We have been informed by Fortinet FortiGate that it has already reached the end of service. It will be supported until next year, so we might procure a new solution. It cannot be scaled, so we will have to replace the box itself.

How are customer service and support?

We have been using Fortinet FortiGate for quite a long time. As mentioned, we have used the last four series, and we found the product to be very stable. We regularly update it when updates are available, and the support has been good so far.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

We are not using any previous solutions.

How was the initial setup?

The system integrator performed the installation and it went smoothly. My team mentioned it is very easy to do the setup. Since it is software-based rather than hardware-based, and our people are very familiar with the software, the implementation proceeded smoothly.

What about the implementation team?

The system integrator performed the installation.

What was our ROI?

We have received a very good ROI. It has provided significant time savings of almost 20-25%.

What's my experience with pricing, setup cost, and licensing?

The solution is affordable.

Which other solutions did I evaluate?

My team has indicated that Fortinet FortiGate is more simple and secure compared to alternatives.

What other advice do I have?

I rate Fortinet FortiGate a nine out of ten.

Which deployment model are you using for this solution?

On-premises

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Other
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Syed Pasha - PeerSpot reviewer
Senior Network Consultant at NETOPS
MSP
Top 5
Jul 16, 2025
User-friendly design facilitates seamless firewall implementation and network security management
Pros and Cons
  • "Fortinet FortiGate has positively impacted my organization by allowing us to replace all the firewalls in other locations, as around 90% of our company operates on Fortinet."
  • "I believe one area that could be improved in Fortinet FortiGate is posturing, specifically for remote VPN users, as there are OS-based limitations I encountered with only Windows; adding domain restrictions for VPN access would make it more competitive and useful."

What is our primary use case?

We usually use Fortinet FortiGate for a perimeter firewall, but also for our outbound traffic as well as for the tunnels, with around 40 to 50 tunnels on our firewall.

We are using it in our data center; we have the 2,000 series HA firewalls.

How has it helped my organization?

Fortinet FortiGate has positively impacted my organization by allowing us to replace all the firewalls in other locations, as around 90% of our company operates on Fortinet.

We enable the SD-WAN zone to handle multiple ISPs, allowing it to automatically switch over the WAN link if any latency hits the threshold value, eliminating the need for manual failover. The impact of SD-WAN on our network performance provides great stability with zero downtime; it immediately switches over without any delay, not even a fraction of a second.

Fortinet addresses many vulnerabilities with respect to SSL VPN on their devices; quarterly patch upgrades are released, and the Fortinet team is retiring remote VPN services in favor of whole encrypted IPsec remote VPN to enhance security against hackers.

What is most valuable?

I have found Fortinet FortiGate's user-friendly design to be the most valuable feature so far. Anyone can easily understand how exactly it works, unlike Palo Alto and Check Point which are complex to understand. 

What needs improvement?

I believe one area that could be improved in Fortinet FortiGate is posturing, specifically for remote VPN users, as there are OS-based limitations I encountered with only Windows; adding domain restrictions for VPN access would make it more competitive and useful.

For how long have I used the solution?

I have been working with Fortinet FortiGate for almost five years.

What do I think about the stability of the solution?

Overall, my impression of the stability of Fortinet FortiGate is very good, as I haven't seen any issues in the five years I've been using it, and there is no degradation of services on the firewall. However, I have observed some issues with FortiAPs, which is a different platform.

What do I think about the scalability of the solution?

Based on my experience, Fortinet FortiGate is very scalable. Earlier it was suitable for mid-infra, but now we can use the firewalls for enterprise-level needs.

How are customer service and support?

Whenever I am stuck or need help, Fortinet support is available 24/7, regardless of the time zone I'm in, and they immediately jump in to assist, provided it is licensed.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

Before implementing Fortinet FortiGate, we were using SonicWall and ASA firewalls, which have now been replaced. The reason the previous firewalls were not suitable for our company anymore is that they were not competitive; they lacked UTM features, had limited VPN capabilities, and were outdated, which led us to select Fortinet over Cisco FTD for future needs.

How was the initial setup?

It's not so complex. It's user friendly. I have implemented more than hundred devices from scratch.

What about the implementation team?

As partners with Fortinet, we are end-users of this tool for our customers.

What's my experience with pricing, setup cost, and licensing?

I am not exactly aware of the pricing of Fortinet FortiGate, but I would say it is considerably cheaper compared to other firewalls.

Which other solutions did I evaluate?

I evaluated other options, particularly Palo Alto. Fortinet FortiGate is user-friendly and as competitive as Palo Alto, Check Point, and FTD. It has the same features as other vendors but at a lower cost.

What other advice do I have?

I would rate Fortinet FortiGate a ten out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer. partner
PeerSpot user
IT Consultant at a financial services firm with 201-500 employees
Real User
Top 10
Jun 20, 2025
Has protected against emerging security threats with valuable features and reliable support
Pros and Cons
  • "The antivirus, malware, anti-malware, anti-spam, IP VPN connections, and firewall rules bring the most value for me and my clients."
  • "There were situations of availability related to their switching solutions due to box errors."

What is our primary use case?

I have experience with Fortinet solutions.

I have had experience recently with FortiGate as well.

All the basic and important features needed for perimeter solutions to protect branches and headquarters are valuable with the FortiGate Next Generation Firewall (NGFW).

The FortiGate Next Generation Firewall (NGFW) is deployed in a company that is a carrier of telecommunication services, providing solutions to all kinds of companies around the world, especially in Mexico.

It addresses new and emerging security threats in the telecommunications industry, as we recognize that it is a highly effective solution that provides robust protection. That's the reason it was the main product we used to sell for perimeter security.

What is most valuable?

We use FortiGate Next Generation Firewall (NGFW) for the access points and their switches.

All the basic and important features needed for perimeter solutions to protect branches and headquarters are valuable with this solution.

The antivirus, malware, anti-malware, anti-spam, IP VPN connections, and firewall rules bring the most value for me and my clients. 

The segmentation capabilities enhance our security posture because they work effectively combined with the switching solutions, allowing us to easily combine switching with the firewall, as we could segregate the VLANs. They were powerful and appropriate for the solution we needed while supporting all the adequate features we required.

What needs improvement?

I'm not completely sure how Fortinet can improve the FortiGate Next Generation Firewall (NGFW), however, there were situations of availability related to their switching solutions due to box errors. Fixing the bugs in their switching solutions is necessary because I have faced several situations where we lost connectivity because of their firmware.

For how long have I used the solution?

I have almost 12 years of experience with FortiGate Next Generation Firewall (NGFW).

What do I think about the stability of the solution?

Regarding next-generation firewalls, I would give the FortiGate Next Generation Firewall (NGFW) a rating of ten out of ten for stability.

What do I think about the scalability of the solution?

The scalability of the FortiGate Next Generation Firewall (NGFW) is quite good; it is easy to make it scalable.

I would place the scalability between nine and ten on a scale of one to ten.

How are customer service and support?

I would rate Fortinet's support a ten out of ten. They are excellent and very available whenever we needed their help.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

We used to struggle with Cisco because it didn't have most of the features that Fortinet has, and when comparing with Palo Alto or Check Point, the prices are higher, which is important for solutions needed by mid-sized companies.

What about the implementation team?

Their deployment team is substantial, consisting of between 100 and 150 people.

What was our ROI?

Most clients realize the benefits from deployment immediately. They look for internet availability and the security needed for their endpoints.

What's my experience with pricing, setup cost, and licensing?

Fortinet has good prices compared to other vendors; there were cheaper options, and when we compared Cisco, Fortinet's prices were lower.

What other advice do I have?

I don't remember how I bought the FortiGate Next Generation Firewall (NGFW), so I can't say if it was purchased through AWS Marketplace.

The FortiGate Next Generation Firewall (NGFW) helps with the economic aspect because it effectively protects what we needed with the companies in designing the products and solutions.

I'm not familiar with how the FortiGate Next Generation Firewall (NGFW) utilizes artificial intelligence or if it has AI-driven features to improve threat detection and response, so I cannot detail its existence or help.

I would recommend FortiGate Next Generation Firewall (NGFW) to others. It is a very good product. In my position, I sold approximately 1,000 units.

On a scale of one to ten, I rate this solution a ten.

Which deployment model are you using for this solution?

On-premises

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Other
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
PeerSpot user
reviewer2808123 - PeerSpot reviewer
Bdm at a computer software company with 201-500 employees
Reseller
Top 20
Mar 11, 2026
Long-term deployment has supported flexible security services for diverse customer needs
Pros and Cons
  • "Fortinet FortiGate has it all."
  • "But because it's so modular, sometimes customers mistakenly just buy the firewall. The firewall doesn't work right."

What is our primary use case?

I integrate service with Fortinet FortiGate. I integrate service, and some manage service, so the customer already has the firewall and we manage them, or we sell the hardware. But mostly for hardware, there are a lot of sellers, so mostly we do the services.

If the customer wants Fortinet FortiGate, I give Fortinet FortiGate. If the customer wants Sophos, I give Sophos. Both have a different market and different customer profile.

Whatever the customer asks, we provide. I'm running Fortinet FortiGate now because a customer wants that in my data center.

What is most valuable?

I find Fortinet FortiGate valuable due to Fortinet's ASIC, as I have known Fortinet FortiGate since a long time ago, from the first time they ran. They use ASIC. While Sophos also has a special hardware solution such as Xstream, they have all different purposes and different advantages, so I can utilize both. It depends on the customer.

I don't have any problem with Fortinet Unified SASE. Mostly in Indonesia, in our market, customers buy the brand without knowing the full capability of it. So actually with Fortinet FortiGate, you also have to implement FortiManager, FortiAnalyzer and for hardware control, FortiNAC and so on. But because it's so modular, sometimes customers mistakenly just buy the firewall. The firewall doesn't work right. That's a problem. I understand that this product design philosophy of Fortinet FortiGate is meant to serve very big corporations which have established SOC teams. They put segmentation of who is the manager and who is the analyzer. That's why they put the separate server for that. But because the brand is so famous, even small customers want to buy it.

What needs improvement?

I think Fortinet FortiGate could learn from its competitors that there's nothing to change. Perhaps they could just launch a lightweight version of the SIEM and SOAR tool, which is cloud-based. This would be for small organizations who cannot afford to build the full scale SOC facility and team.

For how long have I used the solution?

I have been working with Fortinet FortiGate for maybe five or six years, or maybe longer than that. It could be 10 years as well.

What other advice do I have?

I have been working with Fortinet FortiGate for quite a long time, but I am not a partner yet. Last year I took partnership with Sophos, so we do both.

I don't have experience integrating SD-WAN capabilities with Fortinet FortiGate yet, as we had a case but the project didn't go. SD-WAN is not mostly firewall. Yesterday, I just had a discussion with a new customer that wants to buy ZTNA and NAC.

I think the pricing of Fortinet FortiGate is affordable to some small customers, but they can only afford the firewall without the other components. Mostly firewall, so it's just selling products, not selling a security system.

In my opinion, Fortinet FortiGate doesn't need to be improved. It's because it has a different market. I had a case maybe five or six years ago. There was a tender of SD-WAN implementation for 10,000 mini marts. A company that has 10,000 outlets of mini marts needs security. In the data center at their headquarters, they need a very big firewall, up to 500 Gbps. But in the outlet, which is a small store or mini mart, they need a very small firewall that's capable to do SD-WAN, authentication, security, VPN and so on. Fortinet FortiGate has it all. Fortinet FortiGate is suitable for that kind of organization. They have a special SOC, so they buy FortiManager, FortiAnalyzer and so on. I rate this review an 8.

Which deployment model are you using for this solution?

On-premises

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Other
Disclosure: My company has a business relationship with this vendor other than being a customer. Reseller
Last updated: Mar 11, 2026
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UC Solutions Architect at a comms service provider with 10,001+ employees
Reseller
Top 5
Aug 16, 2025
A security-centric solution with excellent customer service
Pros and Cons
  • "The main reason customers prefer Fortinet FortiGate is that it's security-centric, allowing them to implement security features such as a next-generation firewall and translate this to the WAN or SD-WAN architectures, or as a base if they want to grow in more security features or other verticals such as ZTNA and SASE."
  • "My experience integrating SD-WAN capabilities with Fortinet FortiGate is in the middle ground."

What is our primary use case?

I am working as a presales engineer or system engineer, designing solutions for other clients.

The clients use this solution for their data centers and perimeter security.

What is most valuable?

The main reason customers prefer Fortinet FortiGate is that it's security-centric, allowing them to implement security features such as a next-generation firewall and translate this to the WAN or SD-WAN architectures, or as a base if they want to grow in more security features or other verticals such as ZTNA and SASE. It's a little baseline for the rest of the verticals or features that can be exploited.

Fortinet FortiGate compares favorably to others in terms of the technology. Second, it's about the relationship they build with their customers. I'm in Colombia, and I can say they have an excellent sales and engineering team that provides a great experience for their clients. They are very attentive and engaged. This company has a rich history; they grow alongside their clients. They take the time to show clients all the benefits and features of the technology they offer. It’s a much more personal experience for everyone involved.

Fortinet Unified SASE is strong for providing consistent security policies across multiple locations. Working with Fortinet in the SASE aspect has been easy. Customers appreciate the features we can offer with Fortinet SASE and ZTNA solutions. They particularly appreciate how they can integrate everything with the baseline of Fortinet FortiGate, and how they can easily apply all the features they need to secure access to different applications from a single console. Some clients use the Fortinet FortiGate data center solution for their data centers as a hub and the perimeter security service.

What needs improvement?

My experience integrating SD-WAN capabilities with Fortinet FortiGate is in the middle ground. Fortinet FortiGate, as a security-centric fabric, can implement an SD-WAN solution. It can be somewhat manual in some cases, but using other tools that Fortinet has, such as FortiManager, makes implementing an SD-WAN network easier with less effort.

The implementation depends more on the engineer's skill when integrating SD-WAN with Fortinet FortiGate. If you don't have extensive skills in implementing Fortinet FortiGate, it can be difficult, but with more experience, it becomes easier.

For how long have I used the solution?

In the presales team, I have been working with Fortinet FortiGate for about five years, and as a customer, I worked with it for about two years between 2016 and 2018.

What do I think about the stability of the solution?

Fortinet FortiGate is very stable and secure for customers.

What do I think about the scalability of the solution?

It's easy with Fortinet FortiGate as they have a very good solution for scalability. If we need to grow in branches or licenses, we can easily do it. The most important aspect of growing this solution is their strong enterprise-level account managers, who always help customers find the best solution and an easy path to grow their architecture with Fortinet.

How are customer service and support?

I would rate their customer service around eight because not everything is perfect, but they have very good customer experience and relationship management.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

It depends on the size of the company or the solution they want to implement with Fortinet FortiGate. Most companies could have another vendor or baseline products, so we need to depend on the scenario.

How was the initial setup?

It is very straightforward to set up initially. The duration depends on the size of the company and the solution they want to implement. They might already have another vendor or a different baseline of products, which makes things more complex.

As for deployment models, we typically offer both on-premises and cloud options. We have been working with AWS, and it has been a very positive experience. They provide readily available machines, and everything is easy to find in the marketplace.

What's my experience with pricing, setup cost, and licensing?

I believe it's a fair price for the kind of technology they offer their customers. Sometimes, I think they could apply more discounts to engage customers further. This approach would be beneficial, as it helps us expand the solutions available to clients. As for discounts, they do engage clients with them, particularly in strategic business situations, such as with large accounts in sectors like banking and big retail.

When comparing Fortinet to other vendors, Fortinet generally tends to offer better discounts. However, this does not imply that their solutions are of lower quality; rather, they demonstrate expertise in meeting customer needs.

What other advice do I have?

Some users utilize AI and machine learning enhanced features, such as the FortiGuard services, though not all do as the AI features are relatively new. However, we have successfully positioned some features, particularly in areas such as AI. For example, the threat detection capabilities and the AI assistant available in the FortiAnalyzer service are noteworthy. Fortinet offers a license that can be utilized for AI features, especially in FortiManager. Users appreciate this feature because it helps them achieve better network configuration. If they encounter any issues within the network, they can easily leverage AI to find solutions to those problems.

Overall, I would rate Fortinet FortiGate a nine out of ten because while not everything is perfect, they're really doing their best and demonstrating it through their technology.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Download our free Fortinet FortiGate Report and get advice and tips from experienced pros sharing their opinions.
Updated: July 2026
Buyer's Guide
Download our free Fortinet FortiGate Report and get advice and tips from experienced pros sharing their opinions.