The most valuable feature of Fortinet FortiWeb is the reports and the AI-based features.
Senior Specialist, IT Security at Ethiopia Commodity Exchange
Beneficial reports, reliable, and scalable
Pros and Cons
- "The most valuable feature of Fortinet FortiWeb is the reports and the AI-based features."
- "Fortinet FortiWeb could improve data integration."
What is most valuable?
What needs improvement?
Fortinet FortiWeb could improve data integration.
For how long have I used the solution?
I have been using Fortinet FortiWeb for approximately six months.
What do I think about the stability of the solution?
Fortinet FortiWeb is a stable solution.
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Fortinet FortiWeb
November 2024
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What do I think about the scalability of the solution?
The Fortinet FortiWeb is scalable.
We have three administrators using the solution and more than 300 end users using it.
How are customer service and support?
The support from Fortinet FortiWeb is good, but they could improve their response time.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
We did not use another solution prior to Fortinet FortiWeb.
How was the initial setup?
In the initial setup of Fortinet FortiWeb, we wanted to deploy it with WCCP mode, but we cannot do it because of the limitation with our Cisco ASA firewalls. It's difficult to integrate with FortiWeb. It is difficult to integrate Fortinet FortiWeb with other vendors other than Fortinet solutions. We cannot integrate it into our existing Cisco Firewall environment. We had to change the system to true transparent deployment mode.
What's my experience with pricing, setup cost, and licensing?
The price of Fortinet FortiWeb is expensive in our Ethiopian currency.
What other advice do I have?
I rate Fortinet FortiWeb a nine out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Senior Technical Consultant at PROMOS consult
Good file security and redirect web traffic well but we had trouble with a few features
Pros and Cons
- "One main feature we are very happy about is file security and upload functionality."
- "The GUI could be better. It's limited."
What is our primary use case?
Mostly we use FortiWeb for replacing reverse proxy from our systems and add some security features to it to protect the web portal we are providing to our customers. We use it to rewrite URLs and redirect FQDNs, et cetera, et cetera. That's the normal part.
What is most valuable?
The main feature I like is the ability to redirect web traffic from a readable URL to a real URL. All the security features are good.
One main feature we are very happy about is file security and upload functionality. It will restrict the number of file types that can be uploaded to our portal and prevents any malware. It helps with security.
What needs improvement?
We had some trouble using some features. Maybe we understood it the wrong way when reading the manual. We had to implement some workarounds to help this problem.
The GUI could be better. It's limited.
For how long have I used the solution?
I've been using the solution for one year.
What do I think about the stability of the solution?
There are no complaints on our side. The performance and stability are fine. We used to have a cluster of two appliances. Everything seems to be fine when we update the firmware. We haven't had any issues.
What do I think about the scalability of the solution?
The scalability may be slightly limited. We use hardware appliances. We need to buy appliances which have enough performance. You need to think about the sizing before you buy it. Scalability is not really possible with hardware.
We use it more and more. We are going to migrate all the connections which are directed to a proxy to the classification firewall.
How are customer service and support?
Normally, technical support is very good. All the tickets I opened have been solved in an average time.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
It was the very first time that we used a web application firewall. We never used anything before.
How was the initial setup?
We had some difficulties at the beginning in terms of setting it up. It was a very new product for us. We never had web protection firewalls before. We had some support from our supplier, so we referred to the initial implementation to get it done with external support.
I'd rate the ease of implementation at a three out of five.
From a technical perspective, the deployment does not take a long time. Our problem internally was the organization and the planning as well as the communication with the other teams. That's what took so long. We started maybe one and a half years ago with the implementation and productive status was reached at the end of 2021. That's a long time. That said, one would say the management is at fault, not the actual technical staff.
At a cluster, so single point of failure, all this stuff, it kind of took around 24 hours to get it up. The offline time was very difficult, however.
We have two good people on staff that can handle deployment and maintenance. We are looking for another employee in the market, however, it's been very difficult to find someone.
What about the implementation team?
The implementation was done in-house with some help from our supplier.
What was our ROI?
We have not noted an ROI yet.
What's my experience with pricing, setup cost, and licensing?
We actually expanded our subscription for the next three years. I don't remember the exact price. It should be somewhere about 36,000 Euros. That's the cost for three years. It's moderately priced. I'd rate the general cost at a three out of five.
Which other solutions did I evaluate?
We thought about other options, however, since we had a very good experience with the FortiGate Firewall, I decided to buy FortiWeb. They operate well together.
What other advice do I have?
We are just customers and end-users.
Potential new users should compare different products from different vendors to make a decision on a web application firewall. It doesn't matter if it is FortiWeb, or F5, or something else, just take some time to compare.
I'd rate the solution six out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Buyer's Guide
Fortinet FortiWeb
November 2024
Learn what your peers think about Fortinet FortiWeb. Get advice and tips from experienced pros sharing their opinions. Updated: November 2024.
816,406 professionals have used our research since 2012.
Senior Information Security Consultant at Future Telecom
Integrates very well and easy to use, configure, and manage
Pros and Cons
- "The customers are very happy with this solution because of two things. First, the IPS integration with a web application is very tightly done on Fortinet. Second, the ease of use is there. The management interface or the GUI interface is very easy to use, configure, and manage. These are the two main valuable features. It supports integration with other Fortinet products. It also integrates very well with the firewall and sandboxing technology. They already have enough integration with different technologies. They have got a complete tech intelligence view of the whole product."
- "They could improve their support a little bit for faster response time."
What is our primary use case?
We have deployed a couple of projects for our customers to protect their online e-commerce systems. They have web-based applications for online ordering, for example, for online ordering from a hypermarket. It seems to be a very good solution. We have replaced the existing Barracuda devices of a customer. We deal with the latest version of Fortinet FortiWeb.
What is most valuable?
The customers are very happy with this solution because of two things. First, the IPS integration with a web application is very tightly done on Fortinet. Second, the ease of use is there. The management interface or the GUI interface is very easy to use, configure, and manage. These are the two main valuable features.
It supports integration with other Fortinet products. It also integrates very well with the firewall and sandboxing technology. They already have enough integration with different technologies. They have got a complete tech intelligence view of the whole product.
What needs improvement?
They could improve their support a little bit for faster response time.
For how long have I used the solution?
I have been using Fortinet FortiWeb for two years.
What do I think about the stability of the solution?
It is very stable.
What do I think about the scalability of the solution?
It is very scalable. The web application firewall is protecting the web servers in an organization from outside to inside. It probably has more than 1,000 users.
How are customer service and technical support?
Their technical support needs a little bit of improvement in terms of faster response time.
How was the initial setup?
The initial setup is very straightforward. It took about 30 to 40 minutes for one web application for default settings. If you want to go with complex settings, then it would probably take three to four days to understand the application backend and everything else.
What about the implementation team?
We used a system integrator. One Admin is more than enough to deploy and maintain it. It is very stable and easy to configure and deploy.
What's my experience with pricing, setup cost, and licensing?
Its subscription prices are cheaper, and it is not very expensive. From a price perspective, Fortinet is a very well-known security vendor.
Subscriptions are very simple. They have a couple of licenses on an appliance, and that's it. The cost is not that big. One license is 40K, which they give with all the products. Another one includes the subscriptions for threat prevention, IPS, sandboxing, etc, which is more than enough.
What other advice do I have?
Fortinet FortiWeb is rated as one of the top WAF devices in many of the independent research reports. Our customers find Fortinet FortiWeb much better than other solutions.
We plan to continue using this solution if an opportunity is there. It depends on the customer's requirements. If a customer is going for an online e-commerce website, we would always recommend going with Fortinet FortiWeb.
I would rate Fortinet FortiWeb an eight out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
Data Center Network Expert at TOSAN
User-friendly and makes it easy to find vulnerabilities
Pros and Cons
- "This product is very user-friendly."
- "FortiWeb needs to have support for the newest technology being used in web applications."
What is our primary use case?
We are using FortiWeb for publishing web services and some web applications.
What is most valuable?
The interface makes it easy to identify vulnerabilities.
The best features for us are the signature services. The devices uses signatures for identifying vulnerabilities in web applications.
This product is very user-friendly.
The security is very good.
What needs improvement?
FortiWeb needs to have support for the newest technology being used in web applications. For example, some companies have developed new features using the latest technology, but we are still waiting for Fortinet to support them.
For how long have I used the solution?
I have been using FortiWeb for between four and five years.
What do I think about the stability of the solution?
The stability is very good and we're fortunate that we haven't had any issues.
What do I think about the scalability of the solution?
We have had no issues with scalability.
How are customer service and technical support?
We are in Iran and working under sanctions, which means that we cannot buy new American products and cannot get support. Companies usually buy devices that are second hand, or from a third-party, neither of which have support.
That said, my impression is that the support is good for companies who are eligible to use it.
How was the initial setup?
The initial setup was not complex. Like all Fortinet devices, it is user-friendly.
What's my experience with pricing, setup cost, and licensing?
Due to the situation in Iran with the sanctions, the price of this solution is very expensive.
Which other solutions did I evaluate?
The only other two web application firewall products that are available in my country are F5 and Imperva.
What other advice do I have?
This is a good product and I strongly recommend it, especially for companies in the banking industry.
I would rate this solution an eight out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: partner
Network security engineer at freelancer
Great machine learning, artificial intelligence and behaviour detection
Pros and Cons
- "It helps us prevent attacks on servers."
- "The initial setup is complex."
What is our primary use case?
It helps us prevent attacks on servers, and we deploy it on-premises.
What is most valuable?
There are many valuable features. It has machine learning, artificial intelligence, behaviour detection, and many other features capable of detecting web attacks.
What needs improvement?
The initial setup could be simplified.
For how long have I used the solution?
We have been using the solution for approximately ten years.
What do I think about the stability of the solution?
The solution is stable.
What do I think about the scalability of the solution?
The solution is scalable.
How are customer service and support?
We do not have experience with customer service and support.
How was the initial setup?
The initial setup is complex and takes between three to six months.
What about the implementation team?
We implemented the solution in-house.
What's my experience with pricing, setup cost, and licensing?
Fortinet FortiWeb has some types of licenses, and the main licenses refer to updating a signature and a pattern.
Which other solutions did I evaluate?
We evaluated machine learning and the main signatures about known attack signatures.
What other advice do I have?
I rate the solution a ten out of ten, and I recommend it for every organization with web services.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Information Security Officer at State Audit Office
Flexible, easy to learn and configure, and has almost everything that a web application firewall needs
Pros and Cons
- "It is a good product. We have just blocked everything coming from some geographical locations or certain countries, and it has been working very efficiently when I look at logs, events, and incidents generated from the system. It is generating very good analytic reports about it. This is the most valuable thing about this solution. It has load balancing and almost everything that a web application firewall needs. It is very flexible and easy to learn and configure. It can be easily learned and configured by using the information available on different channels such as YouTube."
- "When we look at the incident reports in the dashboard, they are available for a maximum duration of 24 hours. They should provide more time for the analysis and increase the duration of the availability of these reports. Currently, it gives the options for 5 minutes, 1 hour, and 24 hours. It would be excellent if there are more options for a longer time period. It may be configurable, but I don't know how to do it."
What is our primary use case?
We have been testing FortiWeb in our environment. We have it on virtual machines. We used it to block requests from some geographical locations or certain countries. It is very important for us because many attack attempts, logs, and events were generated from those geographical locations. Our country has some political difficulties in the region with other countries.
What is most valuable?
It is a good product. We have just blocked everything coming from some geographical locations or certain countries, and it has been working very efficiently when I look at logs, events, and incidents generated from the system. It is generating very good analytic reports about it. This is the most valuable thing about this solution.
It has load balancing and almost everything that a web application firewall needs. It is very flexible and easy to learn and configure. It can be easily learned and configured by using the information available on different channels such as YouTube.
What needs improvement?
When we look at the incident reports in the dashboard, they are available for a maximum duration of 24 hours. They should provide more time for the analysis and increase the duration of the availability of these reports. Currently, it gives the options for 5 minutes, 1 hour, and 24 hours. It would be excellent if there are more options for a longer time period. It may be configurable, but I don't know how to do it.
For how long have I used the solution?
I have been using this solution for three months.
What do I think about the stability of the solution?
Based on what I know and see during the testing mode, it is stable. There has been no major incident. It has not stopped during this time.
What do I think about the scalability of the solution?
It is flexible and scalable. We have about 400 employees, and all of them are using this solution.
How are customer service and technical support?
We don't have any experience with international support. The local guys from our partner High Tech Solutions are so educated and professionals that we didn't have any need to use international support. They are doing well and are available all the time. They are always ready to help and support whether it is a working hour or not.
What about the implementation team?
We have one System Admin who works on the configuration and an InfoSec officer who looks into events, incidents, and logs and analyzes them. So, we have two people. We also have our head of the department, and we are responsible and accountable to him.
Which other solutions did I evaluate?
We have also tested other products such as Imperva and F5, and the most number of likes were for F5 and FortiWeb.
What other advice do I have?
We like the product, but we haven't yet decided to purchase it because we don't have the budget for now. We will express our preferences towards FortiWeb to our top management, and it will be decided by them. We will suggest to them that it is a good product.
I would rate Fortinet FortiWeb a nine out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Senior Software Engineer at a outsourcing company with 51-200 employees
Efficient threat prevention and reporting with strong ROI
Pros and Cons
- "The reporting and token system is good."
- "I see no room for improvement at the moment."
What is our primary use case?
We are studying ClearPass as a solution. I was requesting a comparison between Aruba ClearPass and FortiWeb Forti.
How has it helped my organization?
FortiWeb has been a helpful investment in our network.
What is most valuable?
The reporting and token system is good. The AI machine learning was qualified to block and report any suspicious activity.
What needs improvement?
I see no room for improvement at the moment.
For how long have I used the solution?
I have been familiar with FortiWeb for about three years now.
How are customer service and support?
The technical support is very helpful. I rate their technical support a nine out of ten.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
I only worked with similar solutions as a POC.
How was the initial setup?
The initial setup was easy.
What was our ROI?
FortiWeb has been a good investment, helping our network and providing a return on investment.
What's my experience with pricing, setup cost, and licensing?
The pricing of Fortinet FortiWeb is affordable and competitive.
What other advice do I have?
I recommend FortiWeb to others. I wish there were more integration with Azure systems.
I'd rate the solution ten out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Last updated: Nov 15, 2024
Flag as inappropriatePresale Engineer at a computer software company with 1,001-5,000 employees
Has excellent performance, pricing, and support services
Pros and Cons
- "The support services, performance, and pricing are all valuable features. The performance is excellent."
- "The initial setup process could be improved."
What is most valuable?
The support services, performance, and pricing are all valuable features. The performance is excellent.
What needs improvement?
The initial setup process could be improved.
For how long have I used the solution?
I've been working with this solution for two years.
It is deployed both on-premises and on the cloud.
What do I think about the scalability of the solution?
In general, we have small projects, so the scalability has been fine for our clients.
As for users, we have, in general, 50 to 100 clients.
How are customer service and support?
My colleagues at the network operations center have contacted technical support. I would rate technical support at eight on a scale from one to ten.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
We sell and work with several options, but we feel comfortable with Fortinet FortiWeb because the performance and feedback are great.
How was the initial setup?
In general, the initial setup is easy, and I would rate it at four out of five.
What about the implementation team?
I deployed it myself.
What's my experience with pricing, setup cost, and licensing?
There's only one payment for the duration of the license. On a scale from one to five, I would rate pricing at four.
I have not encountered any additional costs on my projects involving Fortinet FortiWeb.
What other advice do I have?
I sell or presell, and in general, the feedback is great. In fact, I think that Fortinet FortiWeb is number one in terms of performance.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Microsoft Azure
Disclosure: My company has a business relationship with this vendor other than being a customer: Reseller
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Updated: November 2024
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