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Heap pros and cons

Vendor: Heap
4.0 out of 5
 

Heap Pros review quotes

Anil Kumar Shrestha - PeerSpot reviewer
Jul 16, 2024
What I like best about it is the session replay feature. It saves a lot of time. I don't need to go and debug or replicate issues multiple times. We can go to the session replay for a few minutes. We can ask when the issue occurred, go to that time in the replay, and see whether the user made a mistake or if there's an app caching issue. That has been very helpful.
KK
Jul 11, 2024
You can track customer behavior with your project, such as how the customer envisions, navigates, uses CPA, and every touch point on the website. You can plan to optimize the phases and the customer behavior of the journey.
Harshith Bejjam - PeerSpot reviewer
Aug 4, 2024
The initial setup process was straightforward.
Learn what your peers think about Heap. Get advice and tips from experienced pros sharing their opinions. Updated: November 2024.
816,406 professionals have used our research since 2012.
it_user794214 - PeerSpot reviewer
Dec 27, 2017
An immensely useful feature is the retention graphs with the ability to generate retention data for individual features.
 

Heap Cons review quotes

Anil Kumar Shrestha - PeerSpot reviewer
Jul 16, 2024
Based on my experience, there's some room for improvement. The application is a bit slow. Also, I must read through old documentation when I need to check for new features. It's not very user-friendly. Once you're in the application, it's easy because it has many features. But for first-time users, you have to go through all the documents, which can be challenging.
KK
Jul 11, 2024
It's more expensive.
Harshith Bejjam - PeerSpot reviewer
Aug 4, 2024
The product could benefit from more advanced UI features.
Learn what your peers think about Heap. Get advice and tips from experienced pros sharing their opinions. Updated: November 2024.
816,406 professionals have used our research since 2012.
it_user794214 - PeerSpot reviewer
Dec 27, 2017
Their analytics could be more user-friendly.