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it_user1316520 - PeerSpot reviewer
Pre-sales Engineer at Savex Technologies Pvt Ltd
Reseller
Performance, throughput, and speed are good
Pros and Cons
  • "You can add a lot of features, such as cloud, integration with IoT, etc. They have a lot of options available but the top feature is the performance."
  • "There was one time I had a problem with their centralized licensing. I called the Indian call center, but the response was not that good. One guy attended this call and he told me, "Definitely, I am forwarding your call to the next level. I'll let you know." After that, it took between 10 to 15 hours before I got a call back. By then, we had already resolved the issue. Therefore, they could improve the local support; there should be at very good Tier 1 and 2 support in India. They should be both proactive and reactive."

What is our primary use case?

I have successfully designed and installed the Huawei Wireless product portfolio on a big university campus wireless network project.

How has it helped my organization?

The entire campus (students, administration, the project team, and purchase team) was very happy with this particular product.

Whatever our goal is, they are performing.

What is most valuable?

You can add a lot of features, such as cloud, integration with IoT, etc. They have a lot of options available but the top feature is the performance. 

The throughput and speed of the wireless is good.

Huawai has been successfully introduced to the IPv6 access point.

What needs improvement?

Huawei has a bit of a gap in the SMB segment. Apart from the enterprise and big customers, you have also very big market in India for the small- and medium-class businesses (SMBs) and Huawei Wireless could adapt to these smaller businesses. SMB IT procurement is almost 40 to 45 percent of the business happening. I would recommend for Huawei to introduce some SMB product line because Cisco and Aruba, which are very big organizations, already have very good SMB product portfolios. Very recently, Aruba introduced one product portfolio called Aruba Instant On. That is completely designed for the SMB product portfolio and requirements. While there is not much in the feature set, it can meet the daily needs of a small home office, enterprise, or hospitality industry, then be position with very aggressive pricing. These Cisco and Aruba products also work with clustering and can be managed by apps. In addition, Aruba has a future roadmap they manage with some cloud-based authentication and best positioning. They will be introducing this features very soon.

I would like to see Network Access Control (NAC) features going forward.

Buyer's Guide
Huawei Wireless
January 2025
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For how long have I used the solution?

I have been working on this product for around two years.

How are customer service and support?

There was one time I had a problem with their centralized licensing. I called the Indian call center, but the response was not that good. One guy attended this call and he told me, "Definitely, I am forwarding your call to the next level. I'll let you know." After that, it took between 10 to 15 hours before I got a call back. By then, we had already resolved the issue. Therefore, they could improve the local support; there should be at very good Tier 1 and 2 support in India. They should be both proactive and reactive. 

How was the initial setup?

The initial setup was easy. They have a discovery protocol if your license is properly installed. 

Initially, I did have one problem. The shipped access point was not updated. That is why we had to update every access point.

What about the implementation team?

It was a big campus (seven acres), so a lot of manpower was required. It took almost one week to deploy. We had a team who did things like cable deploying. Two or three engineers were involved for the wireless configuration and product installation.

What's my experience with pricing, setup cost, and licensing?

You can purchase an additional switch with an additional switch. That is a good milestone.

We don't have any control on the pricing. This comes from Huawei in India. Pricing-wise, Huawei is very aggressive and competitive if you compare them to competitors, like Cisco, Aruba, and Ruckus. The Indian Huawei team tells us, "Just pick up the order and design the infrastructure. If there are any pricing challenge, we'll work on that and we will try to match things 100 percent."

Which other solutions did I evaluate?

I have a lot of experience with Cisco and Aruba too. If you compare this product with Cisco and Aruba, the three products are almost the same performise-wise. However, the accessories for this product are better than Cisco or Aruba.

Cisco support is fabulous, even though you have to pay for it. However, our customers are willing to pay for it. Huawei needs to improve its local support in comparison, especially there is a need for expert initial support.

What other advice do I have?

The on-premise solution is a very good product. They are working on the latest technology.

I don't have much experience with their cloud based solution.

I would rate the solution as an eight (out of 10).

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Distributor.
PeerSpot user
it_user1139547 - PeerSpot reviewer
Network Engineering at INNOVATION PARTNER
Real User
Easy to manage and stable, but needs better integration capabilities
Pros and Cons
  • "The solution is easily managed compared to other wireless solutions."
  • "The solution should offer more integration with third-party servers and devices."

What is most valuable?

The handover is seamless whenever the users connect to the access point.

The solution is easily managed compared to other wireless solutions.

What needs improvement?

Technical support needs to be improved.

The solution should offer more integration with third-party servers and devices.

For how long have I used the solution?

I've been using the solution for two years.

What do I think about the stability of the solution?

The solution is stable.

What do I think about the scalability of the solution?

The solution is scalable. We have more than 3,000 users on the solution currently, and we do plan to increase usage.

How are customer service and technical support?

Technical support is not great. Whenever I open a case, I don't get any immediate support. You have to wait for at least 24 hours. Once you do get a hold of them, the quality of their suggestions are good. It's the wait time that needs to be fixed. It should be much more immediate for clients.

Which solution did I use previously and why did I switch?

We previously used Cisco wireless. We switched due to a decision made by our management team.

How was the initial setup?

The initial setup is a little bit complex. Sometimes the Huawei access point doesn't support POE. You also need a big team for maintenance. We have 30-40 people, for example.

What's my experience with pricing, setup cost, and licensing?

In comparison to Cisco, the pricing isn't bad.

What other advice do I have?

We're a consultant and support many companies and end-users.

We use the 5060 and 6020 access points, among others. We use the private cloud deployment model for medium-sized companies.

I'd rate the solution seven out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer: Reseller.
PeerSpot user
Buyer's Guide
Huawei Wireless
January 2025
Learn what your peers think about Huawei Wireless. Get advice and tips from experienced pros sharing their opinions. Updated: January 2025.
832,138 professionals have used our research since 2012.
Freelancer at freelancer
Real User
Top 20
A wireless technology that transparently connects with LDAP
Pros and Cons
  • "I think it's a good technology. I like that it transparently connects with LDAP. The technology has a lot of capacity for WiFi six. It provides notifications, and there are many ways to connect with fiber. There is an electrical tool, and you can put an SFP transceiver. There are also many ways to implement antennas."
  • "Technical support could be better."

How has it helped my organization?

Huawei is a good brand for the business. 

What is most valuable?

I think it's a good technology. I like that it transparently connects with LDAP. The technology has a lot of capacity for WiFi six. It provides notifications, and there are many ways to connect with fiber. There is an electrical tool, and you can put an SFP transceiver. There are also many ways to implement antennas. 

What needs improvement?

Technical support could be better.

What do I think about the stability of the solution?

Huawei Wireless is very stable. However, sometimes it will overheat if it's not in a cool place. But if you have a good configuration, you won't have any problems with it.

How are customer service and support?

Technical support could be better. They are difficult to reach and take about four or five hours to respond. It's only one guy here in Mexico, and he has very good knowledge about the product. Some of the documentation on the website is restricted, and we need permission to access it.

How would you rate customer service and support?

Positive

How was the initial setup?

The initial setup is straightforward. It takes about ten minutes to install and deploy this solution.

What's my experience with pricing, setup cost, and licensing?

Huawei Wireless is one of the cheapest options in the marketplace.

What other advice do I have?

I would tell potential users that it all depends on the support. It's not easy to get Huawei Wireless support in Mexico.

On a scale from one to ten, I would give Huawei Wireless an eight.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Technician at Telone Zimbabwe (Pvt) Ltd
Reseller
Can be quickly set up, but cloud integration needs improvement
Pros and Cons
  • "The best feature of Huawei Wireless is the quick and fast setup."
  • "Cloud integration needs to be improved."

What is our primary use case?

Our clients use it for access points.

What is most valuable?

The best feature of Huawei Wireless is the quick and fast setup.

What needs improvement?

Cloud integration needs to be improved.

It would be good if some additional LAN ports were added.

For how long have I used the solution?

We've been dealing with this solution for about four months now.

What do I think about the stability of the solution?

It's a stable solution.

What do I think about the scalability of the solution?

In terms of scalability, Huawei Wireless is good.

How are customer service and support?

We are experiencing some challenges in terms of technical support; it's not readily available. They do not resolve issues immediately.

On a scale from one to five, I would rate technical support at three.

Which solution did I use previously and why did I switch?

My clients prefer Huawei Wireless to Cisco because it is cheaper and more readily available. The suppliers for Cisco are not that consistent these days.

How was the initial setup?

The initial setup is straightforward; it's not complex. I would rate it at four on a scale from one to five.

What's my experience with pricing, setup cost, and licensing?

Huawei Wireless is a cheaper solution when you compare it to the cost of other similar solutions. It has one of the most competitive prices out there.

What other advice do I have?

On a scale from one to ten, I would rate Huawei Wireless at seven. It's a delicate product and needs attention.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer:
PeerSpot user
reviewer1680213 - PeerSpot reviewer
Infrastructure Project Manager at a manufacturing company with 1,001-5,000 employees
Real User
Reliable, easy to set up and offers excellent bandwidth
Pros and Cons
  • "The solution is easy to set up."
  • "I'd like to see some after-sales support. It's a little bit below the expectations we had."

What is our primary use case?

We primarily use the product for wireless connections for the staff and students on campus. Both of them use it and there is a university hospital as well, which is also covered by the solution.

What is most valuable?

The quality of the product is quite good. 

Stability-wise, it's perfect, as, previously, we had a very old Cisco solution, and we were having some issues. Now, in terms of performance and bandwidth, it's pretty good.

The stability and reliability are good.

The solution is easy to set up.

We have some high-traffic areas, such as auditoriums, and they had high-density APs available. It's been working well.

What needs improvement?

I'd like to see some after-sales support. It's a little bit below the expectations we had.

For how long have I used the solution?

We just deployed it. We replaced an old solution. This is the WiFi 6 solution from Huawei. It's been around eight months since deployment was completed.

What do I think about the stability of the solution?

The solution is very stable. There are no bugs or glitches. It works very well. It doesn't crash. It's reliable and the performance is very good. So far, we have not received any complaints or any faulty hardware or anything. At the moment, everything is good.

What do I think about the scalability of the solution?

This solution is covering the whole campus. We have a large deployment of around, I would say, 5,000 APs, or probably a little bit more.

At the moment, it's just a new deployment. We covered the area that was not covered earlier, for example. In that respect, we've covered all of the scalability options. Maybe in the future, there may be some requirements, however, at the moment, there is no plan to expand usage.

How are customer service and technical support?

Technical support could be better. It's not ideal right now. They are pretty slow to respond. We're not completely satisfied with the level of support on offer.

Which solution did I use previously and why did I switch?

We replaced Cisco with this solution. It was a very old solution. Something like 10 years ago Cisco was implemented and it needed to be replaced. This Huawei solution is based on WiFi 6, which is the latest protocol available for WiFi.

How was the initial setup?

In terms of the initial setup, it wasn't that hard at all. We know the technology, so it wasn't that difficult for us. I wouldn't describe the process as complex. 

It's a campus network. It's a live network. We had some limitations, for example, working only in the nighttime. It took us a while to finish this project due to the fact that, number one, it was a huge undertaking. Also, there were some access issues. There are hundreds of buildings that we covered. Sometimes, therefore, we had physical access issues. There were some delays. It took us around four to five months to complete this project.

What other advice do I have?

We are a Huawei partner and an integrator.

We are using the latest version of the solution.

I'd rate the solution at an eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
Team Lead for Tech Support at WSI
Reseller
Top 5
Controllers come inside the switches but needs to include a captive portal
Pros and Cons
  • "Huawei Wireless has controllers inside the switches."
  • "The solution needs to include a captive portal."

What is most valuable?

Huawei Wireless has controllers inside the switches. 

What needs improvement?

The solution needs to include a captive portal. 

For how long have I used the solution?

I have been working with the solution for seven years. 

What do I think about the stability of the solution?

I rate Huawei Wireless' stability a nine out of ten. 

What do I think about the scalability of the solution?

I rate the product's scalability a ten out of ten. 

How was the initial setup?

I rate Huawei Wireless's deployment a seven out of ten. It takes around 30 minutes to complete. Professionals can do it faster and complete it in 15 minutes. One person is enough to handle the deployment. 

What's my experience with pricing, setup cost, and licensing?

I rate Huawei Wireless' pricing a five out of ten. 

What other advice do I have?

Our clients are enterprise businesses. I rate the solution a ten out of ten. 

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer:
PeerSpot user
Adil Ahmed Khan - PeerSpot reviewer
Lead Technical Consultant at SiliconST
Real User
Top 10
Straightforward deployment, scalable, and stable
Pros and Cons
  • "We can use an access point to broadcast multiple SSIDs, assign dynamic VLANs, and configure dynamic access control lists (ACLs)."
  • "I have already integrated the radius system with Cisco and Huawei products, but it can be further improved to be more user-friendly and easier to use."

What is our primary use case?

Huawei Wireless offers multiple features. To best suit the customer environment, I suggest centralized deployment, as opposed to distributed deployment. Through this deployment, one controller monitors all Access Points (APs), allowing the customer to establish a secure tunnel connection with the controller for maximum protection.

What is most valuable?

We can use an access point to broadcast multiple SSIDs, assign dynamic VLANs, and configure dynamic access control lists (ACLs). Additionally, we can also provide antivirus protection and content filtering for further security.

What needs improvement?

I have already integrated the radius system with Cisco and Huawei products, but it can be further improved to be more user-friendly and easier to use.

For how long have I used the solution?

I have been using the solution for one year.

What do I think about the stability of the solution?

As long as there are no loopholes in the network the solution is stable.

What do I think about the scalability of the solution?

Huawei's scalability is rated highly in both the Forrester Wave and Gartner ratings, typically receiving a score of eight out of ten.

How are customer service and support?

I have opened a number of cases concerning various issues, including wireless and Huawei router and switch deployment in another customer environment. I have received good support from the technical team in response to these cases.

How was the initial setup?

The initial setup of the Huawei Wireless environment is straightforward and user-friendly. I deployed the solution in the customer environment within two or three days. After that, the customer had requirements for their success criteria of the POC, which will take another one to two weeks.

What about the implementation team?

We implement the solution for our clients.

What's my experience with pricing, setup cost, and licensing?

Huawei licenses can be for either a one-year up to a five-year period and also apply for the tiers.

What other advice do I have?

I have personally used the Huawei Wireless Solution and deployed it in my customer environment. It has all the features needed and I would rate it an eight out of ten.

I'm currently working as a lead technical consultant, meeting with clients to understand their issues and then providing solutions such as Wi-Fi, wireless, network, and security solutions. Recently, I was able to give a comprehensive overview of a wireless solution, including details and integration with multiple products such as Cisco IOS.

We currently have three clients using the solution and have proposed the solution to several new clients.

I highly recommend Huawei products. As a distributor of Huawei in Pakistan, I can provide insight into why their products are beneficial for customers.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
reviewer1360719 - PeerSpot reviewer
System and Network Engineer at a tech services company with 1,001-5,000 employees
Real User
Responsive support, feature rich, and easy setup
Pros and Cons
  • "All of the features are valuable in Huawei Wireless."
  • "Huawei Wireless can improve the signal, sometimes it becomes weak."

What is our primary use case?

Huawei Wireless is used for networking. We use it for a university.

What is most valuable?

All of the features are valuable in Huawei Wireless.

What needs improvement?

Huawei Wireless can improve the signal, sometimes it becomes weak.

For how long have I used the solution?

I have been using Huawei Wireless for approximately three years.

What do I think about the stability of the solution?

Huawei Wireless is stable.

What do I think about the scalability of the solution?

We have approximately 800 users on our campus and the WiFi from Huawei Wireless is working fine.

How are customer service and support?

Their technical support is very good from Huawei Wireless. They respond on time when giving feedback. They quickly solve problems if there is one.

We have five years of support service from Huawei Wireless in our contract. They are actively engaged in our system and they diagnose anything to see if they can find an issue.

How was the initial setup?

The initial setup of Huawei Wireless was easy.

What about the implementation team?

We have the SLA with Huawei, and Huawei engages its technical team. They are deployed as resident engineers in our university and solve problems because we pay them in the contract.

We have a team of 10 working on Huawei Wireless.

What's my experience with pricing, setup cost, and licensing?

The price of Huawei Wireless is reasonable. The licenses are active, and everything is working fine as per the license agreement.

What other advice do I have?

My advice to others is if you are going to choose Huawei Wireless, you need to check the quality of the solution. There are some issues with the strength of signals, it can get weak without any reason. If we compare this with the Cisco solutions, they do not have this issue.

I rate Huawei Wireless an eight out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
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Updated: January 2025
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