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Network Engineering at INNOVATION PARTNER
Real User
Easy to manage and stable, but needs better integration capabilities
Pros and Cons
  • "The solution is easily managed compared to other wireless solutions."
  • "The solution should offer more integration with third-party servers and devices."

What is most valuable?

The handover is seamless whenever the users connect to the access point.

The solution is easily managed compared to other wireless solutions.

What needs improvement?

Technical support needs to be improved.

The solution should offer more integration with third-party servers and devices.

For how long have I used the solution?

I've been using the solution for two years.

What do I think about the stability of the solution?

The solution is stable.

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Huawei Wireless
November 2024
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What do I think about the scalability of the solution?

The solution is scalable. We have more than 3,000 users on the solution currently, and we do plan to increase usage.

How are customer service and support?

Technical support is not great. Whenever I open a case, I don't get any immediate support. You have to wait for at least 24 hours. Once you do get a hold of them, the quality of their suggestions are good. It's the wait time that needs to be fixed. It should be much more immediate for clients.

Which solution did I use previously and why did I switch?

We previously used Cisco wireless. We switched due to a decision made by our management team.

How was the initial setup?

The initial setup is a little bit complex. Sometimes the Huawei access point doesn't support POE. You also need a big team for maintenance. We have 30-40 people, for example.

What's my experience with pricing, setup cost, and licensing?

In comparison to Cisco, the pricing isn't bad.

What other advice do I have?

We're a consultant and support many companies and end-users.

We use the 5060 and 6020 access points, among others. We use the private cloud deployment model for medium-sized companies.

I'd rate the solution seven out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer: Reseller.
PeerSpot user
reviewer1360719 - PeerSpot reviewer
System and Network Engineer at a tech services company with 1,001-5,000 employees
Real User
Responsive support, feature rich, and easy setup
Pros and Cons
  • "All of the features are valuable in Huawei Wireless."
  • "Huawei Wireless can improve the signal, sometimes it becomes weak."

What is our primary use case?

Huawei Wireless is used for networking. We use it for a university.

What is most valuable?

All of the features are valuable in Huawei Wireless.

What needs improvement?

Huawei Wireless can improve the signal, sometimes it becomes weak.

For how long have I used the solution?

I have been using Huawei Wireless for approximately three years.

What do I think about the stability of the solution?

Huawei Wireless is stable.

What do I think about the scalability of the solution?

We have approximately 800 users on our campus and the WiFi from Huawei Wireless is working fine.

How are customer service and support?

Their technical support is very good from Huawei Wireless. They respond on time when giving feedback. They quickly solve problems if there is one.

We have five years of support service from Huawei Wireless in our contract. They are actively engaged in our system and they diagnose anything to see if they can find an issue.

How was the initial setup?

The initial setup of Huawei Wireless was easy.

What about the implementation team?

We have the SLA with Huawei, and Huawei engages its technical team. They are deployed as resident engineers in our university and solve problems because we pay them in the contract.

We have a team of 10 working on Huawei Wireless.

What's my experience with pricing, setup cost, and licensing?

The price of Huawei Wireless is reasonable. The licenses are active, and everything is working fine as per the license agreement.

What other advice do I have?

My advice to others is if you are going to choose Huawei Wireless, you need to check the quality of the solution. There are some issues with the strength of signals, it can get weak without any reason. If we compare this with the Cisco solutions, they do not have this issue.

I rate Huawei Wireless an eight out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Buyer's Guide
Huawei Wireless
November 2024
Learn what your peers think about Huawei Wireless. Get advice and tips from experienced pros sharing their opinions. Updated: November 2024.
816,406 professionals have used our research since 2012.
reviewer1138239 - PeerSpot reviewer
Manager, ICT and Partnerships at a comms service provider with 201-500 employees
Real User
Stellar solution with good stability but the visibility needs improvement
Pros and Cons
  • "That would be more of engineering at this point. I'm from more of the business side. It's pretty much doing the standard installations with portal integrations and integrations with the Mac."
  • "Improving the visibility, control offered, and cloud management would all be very helpful. Also how you can monetize the information you get from Wi-Fi controllers should be improved."

What is our primary use case?

We mostly use the on-premises version. I believe they don't have a private cloud offering yet on the controller. Either way, it's on-premises that we are using now.

What is most valuable?

That would be more of engineering at this point. I'm from more of the business side. It's pretty much doing the standard installations with portal integrations and integrations with the Mac.

What needs improvement?

Improving the visibility, control offered, and cloud management would all be very helpful. Also how you can monetize the information you get from Wi-Fi controllers should be improved.

For how long have I used the solution?

We have been using and reselling this solution for almost three years now.

What do I think about the stability of the solution?

It's pretty stable.

What do I think about the scalability of the solution?

The scalability depends on which model you are using. It is pretty scalable for an enterprise. We haven't tried it on a cloud model, so I wouldn't know.

We don't have that many users internally. We're mostly using it for some fragments in the innovation center. We mainly use a different solution. We are using it in different fragments of the management department. We don't have a bulk of users there, but as an estimate, you could say 50 to 60 users.

How are customer service and technical support?

The customer support is pretty good.

Which solution did I use previously and why did I switch?

We have different vendors we work with. We work with Cisco and Aruba as well.

How was the initial setup?

We do a standard installation unless there's a requirement from the customer to customize it. If there is customization, that can get as complex as it can be in an enterprise environment.

Deployment time varies. There's no standard. A very standard configuration is about a day or two, but that still depends.

We have all sizes of customers.

What other advice do I have?

It's a pretty good solution. The design has to be right. If the design is done properly and the conditions are right, it's a stellar product.

It would probably be a seven or eight out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Account Manager at 3Corp Technology
Real User
Top 10
Good stability and easy initial setup process
Pros and Cons
  • "It provides high-speed network connections."
  • "They should include more security features in the solution."

What is our primary use case?

We use the solution for providing internet access to cell phones and other smart devices in our organization.

How has it helped my organization?

The solution offers us secure, stable, and high-speed connections.

What is most valuable?

The solution's most valuable feature is coverage.

What needs improvement?

They should include more security features in the solution.

For how long have I used the solution?

We have been using the solution for three years.

What do I think about the stability of the solution?

I rate the solution's stability as a nine.

What do I think about the scalability of the solution?

We have around 100 solution users in our organization. I rate its scalability as a nine.

How was the initial setup?

The solution's initial setup was straightforward.

What was our ROI?

The solution's ROI is worth it.

What's my experience with pricing, setup cost, and licensing?

The solution's pricing is reasonable.

What other advice do I have?

The solution is excellent and generates a good return on investment. I rate it as a nine.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Miar Ahmad - PeerSpot reviewer
Software Engineer at Inspire for Solutions Development
Real User
Top 5
Simple installation and good support
Pros and Cons
  • "The most valuable feature of the solution is its simplicity."
  • "The solution could be easier to use."

What is our primary use case?

I am using Huawei Wireless for WiFi access in my home.

What is most valuable?

The most valuable feature of the solution is its simplicity.

What needs improvement?

The solution could be easier to use.

For how long have I used the solution?

I have been using Huawei Wireless for years.

How are customer service and support?

Using the support was a good experience.

Which solution did I use previously and why did I switch?

I tried other solutions but they were not very stable.

How was the initial setup?

The setup of the solution was simple. It took approximately one hour. The setup can be done by one person.

What about the implementation team?

My ISP come to my house and installed the solution.

What was our ROI?

Huawei Wireless was a good investment.

What's my experience with pricing, setup cost, and licensing?

I pay monthly for the solution.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
reviewer1429659 - PeerSpot reviewer
facility manager
Real User
Affordable, stable, and easy to use
Pros and Cons
  • "The solution is very user-friendly and easy to use."
  • "The scalability could be better."

What is our primary use case?

We primarily use the solution for hot-spotting. It's very useful for home internet, for example. 

What is most valuable?

The solution is extremely affordable. the pricing is excellent.

The solution is very user-friendly and easy to use.

The solution has proven to be stable. The performance is very good.

It's a good, simple unit. It's not overly complex and confusing. 

The installation process is very easy. The deployment is very fast.

It's easy to configure everything.

What needs improvement?

The scalability could be better.

While the pricing is good, it still might not be acceptable to some people on the market. If they could lower it further, it would be ideal.

For how long have I used the solution?

I've been using the solution for a few months at this point. It's been a while.

What do I think about the stability of the solution?

The solution is quite stable. There are no bugs or glitches. It doesn't crash or freeze. it's reliable in terms of performance. 

What do I think about the scalability of the solution?

Scaling is possible, or, at least, that's my understanding. If a user needs to expand it, they should be able to do so. However, it may be a bit limited.

I'm not sure how many users are currently on the solution.

We do plan to continue to use the solution, at least, until we get fiber.

How are customer service and technical support?

I've never spoken with technical support. Due to the fact that I haven't had any direct interactions with them in the past, I can't speak to how helpful or responsive they are. 

Which solution did I use previously and why did I switch?

I haven't used any other wireless products in the past.

How was the initial setup?

The installation process is not difficult or complex. It's simple and quite straightforward. 

The deployment process is quick and easy. You can deploy and configure it in about 30 minutes or so. It doesn't take very long.

What's my experience with pricing, setup cost, and licensing?

The pricing on the solution is very reasonable. It's a less costly option.

There are no licensing costs for the solution.

What other advice do I have?

We should be using the latest version of the solution. I'm not sure what the version number is at this time.

I'd recommend the solution to other users and organizations as it is a very simple, easy-to-use product.

I'd rate the solution at an eight out of ten.

Overall, we've been quite pleased with the solution and its capabilities as well as its pricing.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
reviewer1341744 - PeerSpot reviewer
Solutions Manager at a comms service provider with 51-200 employees
Real User
Cost-effective and simple to use, but the stability needs to be improved
Pros and Cons
  • "This solution is very simple and the interface is user-friendly."
  • "This solution has issues with bugs and instability."

What is our primary use case?

We are a service provider and Huawei wireless is one of the solutions that we implement for our clients.

What is most valuable?

This solution is very simple and the interface is user-friendly.

The coverage is good.

What needs improvement?

This solution has issues with bugs and instability.

In the future, I would like to see network access control features.

For how long have I used the solution?

We have been working with Huawei for two or three years.

What do I think about the stability of the solution?

This is not a very stable product.

What do I think about the scalability of the solution?

We haven't had any problems with scalability. One of our clients has approximately 100 users.

Which solution did I use previously and why did I switch?

I also have a little bit of experience with Cisco and Aruba Wireless products. I find that the Aruba administration interface is more difficult to use than the other two. Huawei is cheaper than both Cisco and Aruba.

How was the initial setup?

We have run into bugs while deploying this product.

What about the implementation team?

One or two administrators are required for maintenance.

What's my experience with pricing, setup cost, and licensing?

Huawei comes at a cheaper price than competitors like Cisco and Aruba.

What other advice do I have?

I would rate this solution a seven out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: partner
PeerSpot user
it_user1316520 - PeerSpot reviewer
Pre-sales Engineer at Savex Technologies Pvt Ltd
Reseller
Performance, throughput, and speed are good
Pros and Cons
  • "You can add a lot of features, such as cloud, integration with IoT, etc. They have a lot of options available but the top feature is the performance."
  • "There was one time I had a problem with their centralized licensing. I called the Indian call center, but the response was not that good. One guy attended this call and he told me, "Definitely, I am forwarding your call to the next level. I'll let you know." After that, it took between 10 to 15 hours before I got a call back. By then, we had already resolved the issue. Therefore, they could improve the local support; there should be at very good Tier 1 and 2 support in India. They should be both proactive and reactive."

What is our primary use case?

I have successfully designed and installed the Huawei Wireless product portfolio on a big university campus wireless network project.

How has it helped my organization?

The entire campus (students, administration, the project team, and purchase team) was very happy with this particular product.

Whatever our goal is, they are performing.

What is most valuable?

You can add a lot of features, such as cloud, integration with IoT, etc. They have a lot of options available but the top feature is the performance. 

The throughput and speed of the wireless is good.

Huawai has been successfully introduced to the IPv6 access point.

What needs improvement?

Huawei has a bit of a gap in the SMB segment. Apart from the enterprise and big customers, you have also very big market in India for the small- and medium-class businesses (SMBs) and Huawei Wireless could adapt to these smaller businesses. SMB IT procurement is almost 40 to 45 percent of the business happening. I would recommend for Huawei to introduce some SMB product line because Cisco and Aruba, which are very big organizations, already have very good SMB product portfolios. Very recently, Aruba introduced one product portfolio called Aruba Instant On. That is completely designed for the SMB product portfolio and requirements. While there is not much in the feature set, it can meet the daily needs of a small home office, enterprise, or hospitality industry, then be position with very aggressive pricing. These Cisco and Aruba products also work with clustering and can be managed by apps. In addition, Aruba has a future roadmap they manage with some cloud-based authentication and best positioning. They will be introducing this features very soon.

I would like to see Network Access Control (NAC) features going forward.

For how long have I used the solution?

I have been working on this product for around two years.

How are customer service and technical support?

There was one time I had a problem with their centralized licensing. I called the Indian call center, but the response was not that good. One guy attended this call and he told me, "Definitely, I am forwarding your call to the next level. I'll let you know." After that, it took between 10 to 15 hours before I got a call back. By then, we had already resolved the issue. Therefore, they could improve the local support; there should be at very good Tier 1 and 2 support in India. They should be both proactive and reactive. 

How was the initial setup?

The initial setup was easy. They have a discovery protocol if your license is properly installed. 

Initially, I did have one problem. The shipped access point was not updated. That is why we had to update every access point.

What about the implementation team?

It was a big campus (seven acres), so a lot of manpower was required. It took almost one week to deploy. We had a team who did things like cable deploying. Two or three engineers were involved for the wireless configuration and product installation.

What's my experience with pricing, setup cost, and licensing?

You can purchase an additional switch with an additional switch. That is a good milestone.

We don't have any control on the pricing. This comes from Huawei in India. Pricing-wise, Huawei is very aggressive and competitive if you compare them to competitors, like Cisco, Aruba, and Ruckus. The Indian Huawei team tells us, "Just pick up the order and design the infrastructure. If there are any pricing challenge, we'll work on that and we will try to match things 100 percent."

Which other solutions did I evaluate?

I have a lot of experience with Cisco and Aruba too. If you compare this product with Cisco and Aruba, the three products are almost the same performise-wise. However, the accessories for this product are better than Cisco or Aruba.

Cisco support is fabulous, even though you have to pay for it. However, our customers are willing to pay for it. Huawei needs to improve its local support in comparison, especially there is a need for expert initial support.

What other advice do I have?

The on-premise solution is a very good product. They are working on the latest technology.

I don't have much experience with their cloud based solution.

I would rate the solution as an eight (out of 10).

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Distributor.
PeerSpot user
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Updated: November 2024
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