The asynchronous messaging and the assured delivery are the most valuable features because your data needs to make it through from one app to the other, and you don't want to lose it.
Technical Engineering at a retailer with 10,001+ employees
The asynchronous messaging and assured delivery are valuable features
What is most valuable?
How has it helped my organization?
It's multi-platform, so we can go between mainframe, Unix, Windows, different platforms, and we can have applications send data using the messaging.
What needs improvement?
I really can't think of anything that needs improvement. For our company, it does what we need it to do.
The price is always an issue. Like anything you buy, you want the best deal. We are retailers, so we are always looking at costs. I am sure every company does. It would be nice if the message security and file transfer weren’t an extra cost. But I suppose if you want a deluxe of anything, you will need to pay.
For how long have I used the solution?
We've had it for 20 years.
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IBM MQ
March 2025

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What do I think about the stability of the solution?
It's very stable.
What do I think about the scalability of the solution?
It's very scalable.
How are customer service and support?
We don't have to use support very often, but they are responsive.
How was the initial setup?
I was not involved in the initial setup.
What other advice do I have?
Implement it. It's pretty easy and straightforward.
I don't do the vendor selection, but I get involved a little bit. When selecting a vendor, I would want ease of administration and installation.
Disclosure: I am a real user, and this review is based on my own experience and opinions.

IT Infrastructure Manager at Royal Caribbean International
It manages communication between systems sitting on Linux or AIX and the "mother ship", our reservation system.
What is most valuable?
The multiple queuing features, so that everything that we use for talking to our reservation system, the main system we use it for; whatever systems that are sitting on Linux or other environments such as AIX, and then talking to iSeries, which is our “mother ship”, the reservation system. The most valuable features are being able to handle those multiple queues and being able to scale properly.
How has it helped my organization?
Before we used MQ, basically it was more of a batch job, sending and receiving messages; kind of like an upload, download type of thing. Now, it's real time, where we can effectively handle millions of transactions an hour, once we implemented MQ.
What needs improvement?
My only thing for improvement would be the way that we've got it configured. I don't know if it's capabilities and using those capabilities. I feel that we installed it a little bit, say, out of the box. There's a different way we could set up some queue management, that we could do better. It's partly us, but probably using some outside resources to look at our transaction volume and flow. We set it up probably eight years ago and we haven't really changed it since. Our business has changed.
I would just like it to be more resilient. In that area, if there is something that happens, it would alert us better or reset itself automatically, which is the greatest thing, where it tells you, "Hey, there's a problem, but by the way, I've already taken care of it. Just so you know. " That's where I see we've had to do more application monitoring around that to do the actual queue management; understanding that something is wrong. It could help us do that. I lose sleep at night, because of, if we have issues.
What do I think about the stability of the solution?
It is extremely stable.
What do I think about the scalability of the solution?
Scalability is fantastic, basically because of the Power Systems. It scales along with whatever environment it's sitting on.
How are customer service and technical support?
We've had problem tickets and things that we've called in to analyze issues. The good part is that it never really was an MQ issue. It was some other issue that came out, but we would get them involved and they would be able to diagnose. It helped us a lot.
Their response was quick; very quick response and very detailed response. Basically, they usually do captures, send in the data and do the analysis. Usually, within 24 hours, we got the information back we needed.
Which solution did I use previously and why did I switch?
They were really just doing batch file uploads, downloads; probably a couple different things versus MQ. It was a big implementation from IBM. They partnered with us, also to help us. We also started slow and then used it in other areas as well.
What other advice do I have?
I highly recommend it, but I also highly recommend getting services with the actual product to make sure it's implemented correctly.
The most important criteria for me when selecting a vendor to work with is truly being a partner; taking a little bit of the ownership; not just reading from the book of suggestions – because we can read that same book – but really understanding all of our environments, how we do business, make recommendations and implement them. That is important: not just making recommendations; doing it.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Buyer's Guide
IBM MQ
March 2025

Learn what your peers think about IBM MQ. Get advice and tips from experienced pros sharing their opinions. Updated: March 2025.
846,549 professionals have used our research since 2012.
Associate V P - Technology Delivery at a computer software company with 501-1,000 employees
Effective transaction processing, reliable, and scalable
Pros and Cons
- "The most valuable feature of IBM MQ is transaction processing."
- "I have used the support from IBM MQ. There is some room for improvement."
What is our primary use case?
IBM MQ is used to ensure that transactions are properly handled.
What is most valuable?
The most valuable feature of IBM MQ is transaction processing.
For how long have I used the solution?
I have been using IBM MQ for approximately 10 years.
What do I think about the stability of the solution?
IBM MQ is stable.
What do I think about the scalability of the solution?
The scalability of IBM MQ is good.
We have only customer transactions using IBM MQ.
How are customer service and support?
I have used the support from IBM MQ. There is some room for improvement.
I rate the support from IBM MQ a four out of five.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
I have not used another solution prior to IBM MQ.
How was the initial setup?
The initial setup of IBM MQ is complex.
What's my experience with pricing, setup cost, and licensing?
The price of IBM MQ could improve by being less expensive.
I rate the price of IBM MQ a three out of five.
Which other solutions did I evaluate?
I choose IBM MQ over other solutions because of personal comfort.
What other advice do I have?
I would recommend IBM MQ to others that are using major transaction processing.
I rate IBM MQ an eight out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
Cloud Integration Leader - Cloud Migration Leader at a financial services firm with 10,001+ employees
We like the solution for our synchronous communications and transactional applications that require a lot of CPS
Pros and Cons
- "We like IBM MQ for our synchronous communications and transactional applications that require a lot of CPS."
- "It's not always easy for applications to connect to IBM MQ, but I think it's fine in general."
What is our primary use case?
We use MQ for our transactional layer in conjunction with IBM Bus. We use MQ for our web application servers and many of our processes.
What is most valuable?
We like IBM MQ for our synchronous communications and transactional applications that require a lot of CPS.
For how long have I used the solution?
We've been using IBM MQ for about 10 years, but we are currently in the process of migrating our IBM workload to the integration layer in AWS.
What do I think about the stability of the solution?
IBM MQ is highly stable.
What do I think about the scalability of the solution?
The portion of IBM MQ that we have in the cloud is scalable, but the on-premise part isn't so much. However, we are working on sending our loads to cloud.
How are customer service and support?
IBM support is good. I would rate it nine out of 10.
How would you rate customer service and support?
Positive
How was the initial setup?
It's straightforward to set up IBM MQ because we can use it in lightweight modules, like containers, for example. It's not always easy for applications to connect to IBM MQ, but I think it's fine in general.
What other advice do I have?
I rate IBM MQ nine out of 10. It's a good solution.
Which deployment model are you using for this solution?
Hybrid Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
DevOps Engineer at Integrity
Easy to use, good performance, and helpful technical support
Pros and Cons
- "The solution is easy to use and has good performance."
What is our primary use case?
IBM MQ can be used as an integrated bus system in an API for message queuing.
What is most valuable?
The solution is easy to use and has good performance.
For how long have I used the solution?
I have been working with IBM MQ for a few months.
What do I think about the stability of the solution?
The solution is stable.
What do I think about the scalability of the solution?
The scalability of the solution is good.
We have approximately 100 users using this solution in my organization.
How are customer service and technical support?
The technical support from IBM is very good, they are responsive, and customer friendly.
How was the initial setup?
The installation is not difficult for IBM MQ and takes approximately one day.
What about the implementation team?
We have approximately seven engineers and administrators that do the implementation and maintance.
What's my experience with pricing, setup cost, and licensing?
The price of the solution could be reduced, and we are on an annual subscription.
What other advice do I have?
I would recommend this solution to others.
I rate IBM MQ a nine out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Integrator
Database Administration Team Leader at a transportation company with 10,001+ employees
Good usability with very good publish and subscribe features
Pros and Cons
- "The usability of the solution is very good."
- "We need to have a better administration console and better monitoring features. Right now, they are not good and could be a lot better."
What is most valuable?
The subscribe and publish features are excellent. We use them a lot.
The usability of the solution is very good.
What needs improvement?
There isn't that much happening with the installation consoles and monitoring consoles. This could be improved.
We need to have a better administration console and better monitoring features. Right now, they are not good and could be a lot better.
The pricing could be better.
For how long have I used the solution?
I've been using the solution for ten years. It's been a decade so far, therefore, it's been a rather long time overall.
How are customer service and technical support?
The technical support has been pretty good. Every time I've used it, they were pretty good and I found them to be knowledgeable and responsive. I'm quite happy with their level of service.
What's my experience with pricing, setup cost, and licensing?
The pricing could be lower. It's not the cheapest option out there. However, I don't have comparison prices with other solutions at this time. We're working on comparison pricing currently.
Which other solutions did I evaluate?
We are currently evaluating other options. We are starting the comparison now and we are starting on the technical scope, not on the budget. However, we will also consider pricing as we evaluate other potential options for our company.
What other advice do I have?
We're just a customer. We don't have any business affiliation with the organization.
On a scale from one to ten, I'd rate this solution at a nine.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
IT Consultant at Ministry of Justice, Kuwait
Secure, fast, and easy to work with
Pros and Cons
- "Secure, safe, and very fast."
- "I wanted to upgrade Windows Server. It's not that easy to move."
What is most valuable?
- Secure
- Safe
- Very fast
It's a very good product. Very easy to work with.
For how long have I used the solution?
I have been using IBM MQ for about nine years. We have many projects with it in many places in Kuwait.
What do I think about the stability of the solution?
There have been no issues with the stability of the solution.
What do I think about the scalability of the solution?
I haven't had any issues with the scalability.
How are customer service and technical support?
I only contacted technical support when I wanted to upgrade Windows Server. It's not that easy to move. I had Windows 2008, and I wanted to go to Windows 2012 or '16. You have to reinstall, or there was a solution somebody told me about and that made life easier.
How was the initial setup?
The initial setup is straightforward. On the AS/400, setup takes about an hour.
What's my experience with pricing, setup cost, and licensing?
Whatever the price is, it's worth it.
What other advice do I have?
I would recommend it to other people. When somebody wants to do colocation with us, we force them to buy IBM MQ.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Director of Technology at Brownells
It's solid and it works. The training and scalability clustering could be a little bit easier.
What is most valuable?
It's rock solid. It just works. We have to have guaranteed delivery and support. Support is solid as well, knowing that IBM is there. We looked at some open-source products and other competitors, and at the time that we made the decision, IBM was the one that had the largest support structure. Rock-solid performance really is the most solid feature of it.
How has it helped my organization?
We had to integrate different systems and MQ allowed us to send messages between systems and guarantee delivery. What that did is allow us to more easily integrate those systems and feel 100% trust in this solution.
What needs improvement?
From an MQ perspective, if they had some built-in monitoring, built-in dashboards, maybe some web-enabled functions so we don't have to load specific tools on our workstations. The training and scalability clustering could be a little bit easier. They could also make it failover- and fault-tolerant. The training aspect is a big part. I think IBM maybe has some work to do on the training side a little bit.
What do I think about the stability of the solution?
Stability is great. Stability is rock solid. We have very few issues with it.
What do I think about the scalability of the solution?
Scalability: We're a smaller shop so we don't have the resources necessarily to take care of it. Scaling out MQ is possible, but it's not as easy as some other products. It's not as easy as other technologies even.
Which solution did I use previously and why did I switch?
We were not previously using a different solution. The business challenged the pattern we used. Using queuing and messaging presented itself as the best solution.
When choosing a vendor, we want support, access to information, solid products, and, hopefully, building blocks where we can build on and use other products and foundation.
How was the initial setup?
Setup was more complex than what I thought it might be. We have an active-active cluster, meaning that the systems will fail over to each other if they need to. It was more complicated to set up. We had difficulties setting that up initially, even with consultant help.
What other advice do I have?
I would go back to the rock solid performance. If you can get through the setup and the learning curve with the product, it will just run and work for you. That would be the advice I would give.
Disclosure: I am a real user, and this review is based on my own experience and opinions.

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Updated: March 2025
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