It's one of our core parts of a middleware platform for integrating our CRM billing application and our online transaction application as well. That's the key usage for day-to-day activities.
IT Architect at a comms service provider with 10,001+ employees
It's a core part of a middleware platform, integrating with our CRM billing application and our online transaction application.
What is most valuable?
How has it helped my organization?
Integration is a key benefit; it integrates easily. Management is easy. Queue management is one of the key features of it; how easy it is to get set up, get started, get running, look at your queues, look at your workloads, etc., and see what's going on.
We’re not using MQ to better connect across cloud, mobile and devices, or part of the internet of things. It's something that we're looking at for IoNT. We're looking at doing mobile parking, our parking meters. It's something that we're looking at, but we're just doing the road mapping. We haven't deployed that yet.
Currently, it's our connection between our web front end and our back end billing, but that's the next step.
What needs improvement?
Everything that we need so far works, so I think I'd have to look at the road map, what we planned for internet of things and see if it meets that, which it should. At that point, we'll have a better understanding of what we need going forward.
My support guys, because they use it on a day-to-day basis, might want to see improvements from a management perspective, the management interface. That's one of the complaints I've heard: modernize to a more mobile platform. It's not modern enough for what they wanted to do with it, from what I've heard. That's one area I would say improvement could be done, but again, that might be a small component. Beyond that, nothing.
The main reasons why I haven’t rated it higher is the management interface, which has been a topic of discussion among some of the users, and some issues we’ve had with MQ for z/OS; that's probably because we were on an older version. I haven't looked at the newer version. Those are the two main reasons.
As far as the price point, I don't deal with that; that's somebody else's problem. From a deployment perspective, I didn't have an issue. It's a set up and go for me, from an architect's perspective. These are the requirements, these are the design, you go.
What do I think about the stability of the solution?
Stability is pretty good. We haven't had issues from a stability perspective. It seemed to always be running. Everyone seems to say, "Hey, it's an MQ issue." Once you look at it, though, the bottleneck is always somewhere else.
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What do I think about the scalability of the solution?
Scalability is great as well. You can create your queue managers or you can add a node if you need to and just grow your platform.
How are customer service and support?
I personally haven't used technical support, so I can’t comment on that. Once it's deployed, the support team manages everything into it.
Which solution did I use previously and why did I switch?
I was not involved in the decision to invest in MQ.
How was the initial setup?
I was in the initial setup; I was involved in the design of the environment for MQ and the rollout of that platform.
It was midway between straightforward and being complex. Our environment is quite complex. We have to integrate the different systems; we have MQ on z/OS, we have MQ distributed. It's right across the platform. The setup of MQ was not complex, but the integration with our environment had some complexity. Overall, with the MQ platform, I don’t think we could have done it any easier.
What other advice do I have?
It's a great tool. It's a great integration middleware tool. Once you have your requirements set, MQ should meet it, but review: Make sure that you understand what you need, what you're setting up, and how you're going to deploy it.
The most important criteria for me when selecting a vendor to work with is how easy it is to get the information from that vendor. Usually, when we get a project, it needs to be deployed yesterday; very tight timelines. If a vendor can come to the forefront, come with all the information, show that their product will meet our needs and it's above any other product on the market, or even on par, but you get a little bit of extra service or support, that's what we look for.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Architect at T-Systems International GmbH
Scalable, reliable, and good support
Pros and Cons
- "The scalability of IBM MQ is good."
- "IBM MQ could improve capacity, monitoring, and automatization."
What needs improvement?
IBM MQ could improve capacity, monitoring, and automatization.
For how long have I used the solution?
I have been using IBM MQ for approximately 22 years.
What do I think about the stability of the solution?
IBM MQ is a stable solution, it is used mainframe computers and it is secure.
What do I think about the scalability of the solution?
The scalability of IBM MQ is good.
We have approximately 100 people using this solution in my company.
How are customer service and support?
The support from IBM MQ is good.
How was the initial setup?
IBM MQ has a complex setup. The time it takes for deployment take approximately two to three months.
What's my experience with pricing, setup cost, and licensing?
We have a special contract with IBM MQ that give us a certain price.
What other advice do I have?
I am satisfied with the solution overall.
We have five to six people for the maintenance of this solution.
I rate IBM MQ an eight out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
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IBM MQ
November 2024
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Data Governance & Lineage Product Manager at Primeur
Robust, reliable, and responsive
Pros and Cons
- "IBM HQ's stability is great - we send six million messages a day, and we're very satisfied with HQ's ability to handle that volume."
- "IBM HQ's scalability isn't the best."
What is our primary use case?
I use IBM HQ to communicate with subsystems within our plants e.g. the supply chain.
For how long have I used the solution?
I've been using IBM HQ for eight years.
What do I think about the stability of the solution?
IBM HQ's stability is great - we send six million messages a day, and we're very satisfied with HQ's ability to handle that volume.
What do I think about the scalability of the solution?
IBM HQ's scalability isn't the best.
How are customer service and support?
IBM's technical support is great.
How was the initial setup?
The initial setup was straightforward and took around half an hour.
What about the implementation team?
We used an in-house team and a system integrator.
What other advice do I have?
I would absolutely recommend IBM HQ to others as a very robust, reliable, responsive product. I would give IBM HQ a rating of nine out of ten.
Which deployment model are you using for this solution?
Hybrid Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Amazon Web Services (AWS)
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Service Delivery Consultant at a computer software company with 10,001+ employees
Secure, no data loss, and it is easy to set up
Pros and Cons
- "This product has good security."
- "The licensing fees should be more cost-effective so that we can better pitch the product to our clients. With the pricing as it is, they tend to move away from IBM products."
What is our primary use case?
We are a solution provider and this is one of the products that we implement for our clients.
The primary use case for IBM MQ is handling the transportation of messages between applications.
This is being used in a mainframe environment.
How has it helped my organization?
Our clients complain about the price of this solution but otherwise, they have not had any problems with it. They are very happy with the quality of the product.
What is most valuable?
This product has good security.
There is no data loss while transporting messages.
What needs improvement?
The licensing fees should be more cost-effective so that we can better pitch the product to our clients. With the pricing as it is, they tend to move away from IBM products. They look for other solutions, such as open-source products.
For how long have I used the solution?
I have been working with IBM MQ for fifteen years.
What do I think about the stability of the solution?
This product is used on a daily basis and it is quite stable. In terms of reliability, I would rate it a five out of five.
What do I think about the scalability of the solution?
I have not found any issues related to scalability.
We have multiple clients that use IBM MQ.
How are customer service and support?
We handle the support that initially comes in from our clients. If we have any problem, then we take it to IBM using a PMR (Problem Management Report). When there is an issue then we feel that we can go to them.
Which solution did I use previously and why did I switch?
We did not use another similar solution prior to IBM MQ.
How was the initial setup?
IBM MQ is not at all difficult to set up.
There is no deployment, per se. A broker will handle the deployment.
What about the implementation team?
We handle the implementation and maintenance in-house. The number of people required for maintenance depends on the team. Our team members support multiple accounts.
What's my experience with pricing, setup cost, and licensing?
The problem with this product is that it's a little bit expensive. This is one of the main challenges that we face with our clients. The charges are high and there should be a less costly solution available. This is especially true when you consider it in comparison to open-source tools that are available.
What other advice do I have?
Overall, I am very happy with this product and my only complaint is that the price is high. I definitely recommend it.
I would rate this solution an eight out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
Software Engineering Expert at a tech services company with 10,001+ employees
Integrates well, helpful technical support, but stability needs improvement
Pros and Cons
- "Overall the solution operates well and has good integration."
- "We have had scalability issues with some projects in the past."
What is our primary use case?
IBM MQ is one of the biggest message exchanges in our company. We are in the process of migration to a cloud base environment because in some projects we are using RabbitMQ and Amazon SQS. However, IBM MQ is a big part of our technology ecosystem.
What is most valuable?
Overall the solution operates well and has good integration.
For how long have I used the solution?
I have been using IBM MQ within the past 12 months.
What do I think about the stability of the solution?
We have had stability issues using the solution for some of our projects.
What do I think about the scalability of the solution?
We have had scalability issues with some projects in the past.
How are customer service and technical support?
The technical support has been helpful.
Which solution did I use previously and why did I switch?
I have used RabbitMQ and Amazon SQS.
How was the initial setup?
The installation can be easy, but it depends on the environment.
What other advice do I have?
I recommend others use a more cloud-native approach to messaging.
I rate IBM MQ a seven out of ten.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Lead Architect at a financial services firm with 1,001-5,000 employees
Reduced various footprints of the database but it is expensive
Pros and Cons
- "IBM MQ deals mainly with the queuing mechanism. It passes the data and it publishes it. These two abilities are the most valuable features."
- "It is expensive. The cost is high. There should be more improvement in the new age of technologies."
What is our primary use case?
Our primary use case for pushing data as a queuing mechanism for all the applications to send out messages. We use it as a pipeline. We also use it to publish data and for the application to extract it all.
How has it helped my organization?
In terms of runtime, we just push data. We have reduced the various footprints of the database and for transmitting the data from one location to another. MQ is reliable and more structured and it's helped us a lot in pushing the data. The data can be pushed and it will be persistent. It helps us and the connectivity between the data as two separate applications and our middleware interactions are much faster and more reliable.
What is most valuable?
IBM MQ deals mainly with the queuing mechanism. It passes the data and it publishes it. These two abilities are the most valuable features.
What needs improvement?
IBM MQ has a lot of room for improvement. It's an older solution but they are improving the product. It's wider and it's a heavy application so it supports clusters also.
It is expensive. The cost is high. There should be more improvement in the new age of technologies.
For how long have I used the solution?
I have been using IBM MQ for ten years.
What do I think about the stability of the solution?
The stability is good.
What do I think about the scalability of the solution?
The scalability is high.
How are customer service and technical support?
Their support is very good. IBM MQ is around 20 years old. The technicians have a lot of expertise with it.
How was the initial setup?
MQ is has a straightforward implementation. There is not much configuration required. It is more complicated for a cluster implementation and the active-passive implementation. You'll need more technical knowledge
A regular deployment will take around five to 10 minutes. If it's for a cluster implementation, it will take at least 15 to 30 minutes.
We have an internal team that does the implementation. We asked IBM to do the deployment.
What other advice do I have?
If you use it for evaluation purposes, it's good but if you're using it for freeware, it's not so good.
Multiple fault tolerance and partition tolerance are great.
I would rate it a seven out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
Consulting BPM Architect at Ivory Software Corp
The most reliable product that we have ever used which run everywhere in the world
Pros and Cons
- "It runs everywhere, from the mainframe in the US to the PCs in the Gobi desert attached to an analog modem."
- "It could get a face lift with a modern marketing campaign."
What is our primary use case?
Enterprise messaging with international clustering in 120 data centers in 82 countries around the world.
How has it helped my organization?
It is the most reliable product that we have ever used.
What is most valuable?
It runs everywhere, from the mainframe in the US to the PCs in the Gobi desert attached to an analog modem.
What needs improvement?
There is not much room for improvement, except it could get a face lift with a modern marketing campaign.
For how long have I used the solution?
More than five years.
What's my experience with pricing, setup cost, and licensing?
99.999 percent availability for less than a penny per message over the past 25 years. IBM MQ is the cheapest software in the IBM software portfolio, and it is one of the best.
What other advice do I have?
IBM MQ is one of the oldest, most underrated products in history.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Manager - Enterprise Information at a government with 51-200 employees
The message queue and the integration with many development platforms/languages are the most valuable features.
Pros and Cons
- "The message queue and the integration with any development platform/language, i.e., NET and Java, are the most valuable features."
What is most valuable?
The message queue and the integration with any development platform/language, i.e., NET and Java, are the most valuable features.
How has it helped my organization?
We are the Companies and Intellectual Property Commission where our mandate is to register and regulate companies and intellectual property (patents, designs, trademarks, and copyrights).
In South Africa, a company that wants to do business with the government or a privately owned company is required to also register for taxes through the South African Revenue Services (SARS).
We have integrated our registration process with SARS to seamlessly register both the company and the taxes upon registration of a company with CIPC using the near real time concept.
We created an interface between two state-owned companies. We replaced the FTP/SFTP process that was cumbersome and often difficult to synchronize the two databases between CIPC & SARS.
Now that we utilize IBM WebSphere MQ, we are never down. Even if the MQ server crashes, messages are queued and can be recovered.
This extends the use of this product to allow seamless integration with all of our stakeholders for data exchange purposes.
What needs improvement?
I don’t know of any room for improvement.
For how long have I used the solution?
I have been using WebSphere since 2013.
What do I think about the stability of the solution?
We have not had any issues with stability.
What do I think about the scalability of the solution?
We have not had any issues with scalability.
How are customer service and technical support?
We've never encountered any critical issues that required technical expertise except when the server crashed. We had to get an IBM WebSphere MQ accredited service provider to reconfigure the application. We never experienced any other pressing issues after that.
Which solution did I use previously and why did I switch?
We used FTP/SFTP before. We switched to IBM WebSphere MQ because we needed a robust, scalable message processing mechanism with the ability to integrate with different technologies.
How was the initial setup?
The setup was straightforward. Network connectivity is easy as long as you understand your solution design requirements.
I had to take over the project with limited knowledge about the product. I can safely say today that I support the solution with minimum assistance from the software vendor. I was not trained, nor did I have skills transferred to me to enable me to support the product
What's my experience with pricing, setup cost, and licensing?
Since this was not the initial direction CIPC was embarking on, we had the minimal license requirement. The cost was less than the value we would be getting out of this product. There's an annual license with support and it is reasonable cost wise.
Which other solutions did I evaluate?
We did not evaluate other options. This was recommended to us by SARS. This currently is their standard of integrating with SARS.
What other advice do I have?
IBM WebSphere MQ is robust, scalable, and reliable. You just have to clearly articulate your requirements and understand your needs so that you can realize the benefits of using the product. Our lesson learned is to always plan wide and implement narrow. This is the "phase approach."
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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