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IBM Security Secret Server Reviews

Vendor: IBM
4.1 out of 5
362 followers
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What is IBM Security Secret Server?

IBM Security Secret Server protects privileged accounts from hackers and insider threats, helps ensure compliance with evolving regulations, and allows authorized employees to seamlessly gain access to the tools and information they need to drive productivity. Easily detect, manage and audit privileged accounts, and control which applications are permitted to run on endpoints and servers to prevent malicious applications from penetrating the environment. IBM Security Secret Server is fast to deploy, easy to use and scalable for the enterprise.

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IBM Security Secret Server is the #16 ranked solution in top Privileged Access Management (PAM) solutions. PeerSpot users give IBM Security Secret Server an average rating of 8.2 out of 10. Based on the analysis of the 7 most recent IBM Security Secret Server reviews, the overall sentiment is positive, with a sentiment score of 7.1. IBM Security Secret Server is most commonly compared to CyberArk Privileged Access Manager: IBM Security Secret Server vs CyberArk Privileged Access Manager. IBM Security Secret Server is popular among the large enterprise segment, accounting for 61% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a computer software company, accounting for 16% of all views.
Buyer's Guide
IBM Security Secret Server
December 2024
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IBM Security Secret Server mindshare

As of December 2024, the mindshare of IBM Security Secret Server in the Privileged Access Management (PAM) category stands at 1.4%, down from 1.8% compared to the previous year, according to calculations based on PeerSpot user engagement data.
Privileged Access Management (PAM)

PeerAnalyst reports

TypeTitleDate
CategoryPrivileged Access Management (PAM)Dec 22, 2024Download
ProductReviews, tips, and advice from real usersDec 22, 2024Download
ComparisonIBM Security Secret Server vs CyberArk Privileged Access ManagerDec 22, 2024Download
ComparisonIBM Security Secret Server vs Delinea Secret ServerDec 22, 2024Download
ComparisonIBM Security Secret Server vs One Identity SafeguardDec 22, 2024Download
Suggested products
TitleRatingMindshareRecommending
CyberArk Privileged Access Manager4.320.9%94%197 interviewsAdd to research
Delinea Secret Server4.011.4%91%51 interviewsAdd to research
 
 
Key learnings from peers

Valuable Features

IBM Security Secret Server provides centralized administration and secure access of shared credentials, session recording and replay, lifecycle management, automatic credential checkout, high availability, user role granularity, distinct pricing, and user-friendly implementation. Training materials are available online. Its single-access console simplifies management. The system counts user licenses instead of target systems, enabling efficient cost management. Its proxy feature supports diverse access scenarios. Renowned for its ease of deployment and comprehensive functionality.
  • "Stability-wise, I think it is a very good solution."
  • "What I like best about IBM Security Secret Server is its single-access console. It's also easy to manage and fulfills the requirements with the least resistance."
  • "As a PAM solution, Secret Server performs all the use cases in our environment."

Room for Improvement

IBM Security Secret Server's GUI could improve, requiring in-depth technical knowledge for high availability and disaster recovery. Migration to cloud environments is challenging. The interface updates may confuse existing users. Integration demands customization and coding. Full proxy features are missing, unlike competitors. Enhancements are needed for shared storage synchronization without scripting. Support from IBM is often insufficient. The lightweight architecture is desirable. Issues exist with nonclustered index causing CPU problems.
  • "The nonclustered index is working in an area with a problem that needs improvement."
  • "What needs improvement in IBM Security Secret Server is support. The local partner provides good support, but IBM itself doesn't. Most of the time, the IBM support team does not aggressively resolve issues reported through chat or the IBM website."
  • "Secret Server should have the ability to discover privileged accounts in the servers, like the administrator or users, from SQL and Oracle without having to import a script."

Pricing

IBM Security Secret Server users find licensing straightforward, with standard licenses costing around $35,000 to $40,000. Pricing is rated seven out of ten, indicating room for improvement. The cost is considered reasonable for on-premises environments, offering high availability tailored for enterprises.
  • "The price could be better. I think it's a good price for the on-premises environment and the high availability for enterprises the solution provides."
  • "My rating for the IBM Security Secret Server pricing is seven out of ten. It could be cheaper."
  • "I believe that we paid 35,000 or 40,000 US dollars for it."

Popular Use Cases

IBM Security Secret Server is used by customers in banking and industrial sectors to manage server access workflows, automate password changes, and monitor activities. It provides features like password encryption, session recording, and privilege discovery. Users employ it as a jump server for accessing applications and servers, integrating with dynamic and reporting services. Its functionalities include handling approvals, auditing, and alerting, ensuring compliance and security for IT departments connecting to various systems.

Service and Support

IBM Security Secret Server customer service scores range widely, from 3.5/5 to 9/10, dependent on user experience. The knowledge base aids significantly, reducing support tickets. Users notice a difference in service quality between direct IBM purchases and those from Thycotic, the latter offering comprehensive support. While some users report responsive and engaging service during system issues, others feel the team lacks assertiveness in resolving issues effectively, scoring support from 4/10 to 5/10.

Deployment

IBM Security Secret Server's initial setup is generally straightforward, though complexity varies. Deployments may differ based on client needs, with some integrations being complex. Preparation influences timing, usually taking five to ten days post-preparation. While demo or PoC setups are simple, large installations can be complicated due to multiple server deployments and issues like RabbitMQ clustering. Some experienced ease in cloud and on-premises deployments, finding installation without problems and rating support moderately.

Scalability

IBM Security Secret Server excels in scalability, allowing organizations to expand seamlessly without impacting core components. Users appreciate that it supports growth, making it suitable for increasing usage. Companies handling SME enterprises report no encountered issues, while others rate scalability highly, often praising its ability to maintain stability during expansion. With licenses accommodating administrators, it proves reliable and adaptable. Future usage plans indicate confidence in its scaling capabilities, further solidifying its reputation for effective scalability.

Stability

IBM Security Secret Server is largely stable with some past versions having had issues. While the current version is reliable, its stability depends on the operating system and server configurations. RabbitMQ incidents have been noted, but maintenance during version updates typically addresses performance concerns. It generally receives high ratings for stability, often being described as very stable.
These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.
Download our IBM Security Secret Server Buyer's Guide for additional reliable information.

Review data by company size

By reviewers
By visitors reading reviews

Top industries

By visitors reading reviews
Computer Software Company
16%
Financial Services Firm
12%
Healthcare Company
6%
Retailer
6%
Manufacturing Company
6%
Energy/Utilities Company
5%
Marketing Services Firm
4%
Government
4%
Insurance Company
4%
Educational Organization
3%
Pharma/Biotech Company
3%
Media Company
3%
Logistics Company
3%
Real Estate/Law Firm
3%
Wellness & Fitness Company
3%
Wholesaler/Distributor
2%
Consumer Goods Company
2%
Hospitality Company
2%
Legal Firm
2%
Mining And Metals Company
2%
Performing Arts
2%
Comms Service Provider
2%
Recreational Facilities/Services Company
1%
Non Profit
1%
Aerospace/Defense Firm
1%
Transportation Company
1%
University
1%
Construction Company
1%
Outsourcing Company
1%

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Learn more about IBM Security Secret Server

IBM Security Secret Server was previously known as IBM Secret Server, Secret Server, IBM Security Privileged Identity Manager.

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Product Categories

Product Categories
Privileged Access Management (PAM)

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