IBM SevOne Network Performance Management (NPM) Reviews

It's given us the ability to create various real-time network performance reports and distribute them to any colleague who can access these reports immediately. They can access them any time without needing their own user account to the system.

• SevOne threshold monitoring alerts help to improve our network monitoring.
• Procedures in troubleshooting were built on predefined SevOne reports.

Single device-based baseline monitoring works well in SevOne, but sometimes device independent base-lining in redundant network environments. Software upgrades can be tricky is not easy.

I've used it for five years.

The software upgrades can be tricky.

The appliances run quite stable.

Scalability is just a matter of adding new appliances to the cluster if needed.

They have good customer service.

Technical support is very professional and fast in developing solutions.

We chose it because it has a fast working reporting engine and because of the scalability of the solution.

The set-up of the basic monitoring is straightforward, but customizing for special needs, such as calculation pollers, takes some effort.

The implementation was performed by a vendor team together with an internal one. The vendor had a high-level of expertise.

It's provided us with improvements in network monitoring and troubleshooting as well as advanced reporting solutions payback.

The SevOne tool was convincing from the beginning, and after testing it there was no need to test anything else.

By default the tool provides a lot, you need to focus on your needs, adding something else later is usually no problem.

SevOne is a great solution because it is fully scaleable.

Since 2009, it's been important in the company to identify areas of opportunity and prevent events that affect the services of the company. It has the potential to find more than 300 computers at once, and this is when you have multiple devices, and it gives great speed for each metric values in time.

It detects trends in metrics that prevent saturation, high temperatures in data centers, and provides visibility into the fantastic elements that help make the verification of real-time events.

• Prevention
• Planning
• Service quality
• Problem analysis to help reconcile the part of the services provided

Since 2009.

No, everything is very transparent in the implementation of the solution because it is an appliance. Everything is integrated at the application level, including the database and hardware.

It is very stable.

It's very scaleable, as you just add an appliance and it's immediately available to users. Also, its integration with other appliances is very quick and transparent to end users. We started with only one, and have grown over time to more than 15 appliances very quickly.

The level of service is friendly, and we have various means of contact- forums, the SevOne community, phone, website, face-to-face with regional sales engineers. The only thing missing is to have it in Spanish.

The level of knowledge of support portion is good. Complicated cases have engineering that support the first tier if necessary. Their responses are fast and efficient.

We used a solution called MRTG that has limits in its history. It was limited, and did not have many features such as sending of traps and capabilities such as speed. It lacks good management teams, and we would find it very difficult to manage them with the previous solution we had.

The initial configuration is very simple to implement could say it's something like Plug and Play, this solution is very user friendly and you are increasingly making improvements , many of them taken into account users

The level of implementation and sales for our case was good since we directly directly with the managers. The people in sales and implementation are currently trying to meet our expectations in a very effective and efficient way. We've had excellent treatment and care.

It analyzes events affecting the services we provide to our customers, and it helps to plan improvements that are reflected in customers satisfied with the services we provide , be clear at the executive level quality of services we are providing.

The level of price to functionality ratio is more balanced because, as an appliance it doesn't care about hardware or database that we would otherwise use. This directly helps SevOne engineers who are responsible for this, and avoid those areas that indicate there is a problem at the application, database or hardware level.

We had an evaluation of the best solutions and found that SevOne fit us best. It gave us more opportunities, and better performance than the other solutions. The best part that I see is its patented multiple elements is impressive and very efficient.

It is a very efficient and highly recommended solution. Its stability is great and gives you a great view of all the elements of your organization. Also, the ability to publish charts on websites is one of the things that are used.

The reports and the graphics. With this tool it is interesting to show the info to the client and explain where the traffic is.

I can't, I arrived in the last days of the project, just to make reports.

The method of searching for SIP and the way to create the groups.

Four months.

No.

No.

Eight out of 10.

I didn’t do the switch, the company had the product when I arrived.

I didn’t do the setup.

I can´t answer that.

I didn’t choose the product but I had used others.

Although it is a very good monitoring tool, it can be confusing when you try to add devices and they don’t appear correctly. Then you need to check SID on the SevOne database. There it does not display when the error pops up.

Instant graphs, high frequency polling and the ability to create reports on the fly are the most valuable features we currently use.

We are able to see or alert on issues a lot faster.

I'd like to be able to stitch together multiple network elements or services for more of an end-to-end view of network performance.

I have been using this solution for 1.5 years.

I have not encountered any issues with stability.

I have not encountered any issues with scalability.

I would give it a 7.5/10.

I previously used a different solution, but the report rendering was extremely slow.

Licensing costs can add up quickly, so know what you need to monitor and what you don’t.

• It provides accurate data, which is critical.
• I also like the very quick reporting, as I can pull up graphs and charts very quickly.
• Real time reporting – one-minute polling, as opposed to fifteen-minute polling, so that’s fifteen times better. If we had better equipment I think we could do it even quicker.

With previous platforms we had to manually add and remove devices. With this solution, it's all automatic – all auto discovery and deletion, which is amazing. It gives us visibility that we didn’t have before.

I can't think of anything as they have been very good to us, though it’s a little bit expensive. You could pay three times and get junk, or pay just once and get something good.

I've been using it since 2012.

No, actually it was really quick, and the only issues were from our own internal teams. We would have had it deployed in a month-and-a-half without those hurdles, but it took six months, which is not bad either.

It's been rock solid.

We still have the original server form and we have not had to install much additional hardware, except just to add teams to the server.

It's really good.

We're on a first name basis with all our support guys. We have gone to Delaware and Boston to visit them; they are good people.

We previously used HP OVPI and we switched because the granularity of data, faster response time, quicker display, the tool was cheaper as well, and required less manual intervention.

It was pretty straightforward.

We implemented with a vendor team – those guys know their stuff. They are one of the reasons we chose the product.

We evaluated EMC Watch3net and InfoVista. There were even more – maybe a good seven other vendors we looked at.

You have to know what you're looking for – we knew exactly what we were looking for and basically if you know that it's much easier to find a solution that meets your needs. Stick to your guns – don’t settle. We did not settle.

There are several valuable feature, but the ones most useful for us are:

• Capacity monitoring/reporting and graphing
• Netflow stats gathering
• Infrastructure availability monitoring

It's given us the ability to accommodate our company's entire global network infrastructure (routers, switches, load balancers, firewalls, etc.) and provide historical trending analytics for interfaces and network traffic and general production graphing and reporting over a chosen time period.

The graphing function can be tailored for all levels of management reporting.

Also, the ability of the product to integrate into other vendor management platforms to allow the polling and alerting streams to be maintained.

The product is perpetually evolving with a number of complimentary products in the pipeline. However, the basis of the product remains stable and any improvements are regarded as ‘enhancements’ and based upon industry market research at a given time and the facility to provide enhancement requests from individual customers.

The initial setup must be planned well to fit your environment.

I've used it for four years as a mainstream strategic management tool. In total, seven years.

The deployment is reasonably straightforward and documentation is good.

Only a few minor issues which were resolved by SevOne support.

One of the key benefits of the product is its ability to scale. There were no issues with regards to scalability. You can add more licenses or more SevOne appliances into your cluster as needed.

Customer service is excellent. This can be provided via a SevOne TAM (Technical Account Manager) program if the size of the SevOne cluster/estate warrants it.

Technical support is excellent.

Tivoli ITNM for availability monitoring - Too complicated/over engineered and too much of a support overhead to justify remaining with it.

Tivoli NetView for capacity monitoring - An out-of-support legacy tool which had limitations for what our company wanted to do with respect to reporting.

The initial setup was straightforward. Because initial solution design is very important, planning the initial setup with respect to you own environment is key. Ensure that all required IP connectivity and product specific UDP/TCP ports are open and available.

The implementation was done via both vendor and in-house teams. The vendor team’s expertise was excellent.

Our ROI is excellent. The product captures production issues and streams events to service teams who monitor our infrastructure. The product also provides pre-emptive production reporting so that any potential issues can be caught before causing a potential outage.

The licensing is based upon a network element of a device. An element is a single SNMP entity. The product can be tailored to manage to the number of elements that are managed on a device. So start off by identifying what elements are required to be managed and base your licensing on that, allowing room for future growth.

We scoped upgrading our existing product suite.

Evaluate and research to ensure your requirements are met.

Slow Data and SNMP Data help us figure out who is talking to whom and for how long from a network-traffic perspective.

It provides us with more data to be informed of the traffic on our network.

We would like heat mapping and more detailed data, but in a general sense the initial mission was to get a more informed viewpoint of traffic in our network, and they knocked that out of the park in terms of those elements.

We have been using the solution for about a year.

It was very easy.

9/10

Setup was very complex as there were issues with the device pipes. We needed a lot of intervention and technical assistance.

Fantastic – for money laid out vs. what you’re getting back, it's been great.

What made SevOne very attractive is that you pay as you go – you don’t need to buy something for $100,000 just to get started. You can start low and build up as you go and as you see how the product works. We started with $5,000 to $10,000 and, once you see that it works, you can jump in.

Make sure it's compatible with the networking devices you have. I think they had a code bug that is now corrected because we haven’t had any problems with our devices and the application in a while. I assume they fixed this issue – but check that it interacts with the network appliances you have.