IBM SevOne Network Performance Management (NPM) Reviews

• Scalability
• Speed
• Integration of performance and flow data

It allows us to see metrics and immediately map to who is causing an issue so we can react faster. It improves our mean time to resolution.

I would say that incorporating other technologies, we have great performance data, but if it started doing intelligence and looked at the patterns or correlations, that would be great.

I've used it for almost three years.

No issues with deployment – it's fairly simple and quick.

It's been great with no issues.

It has scaled to our needs; if you need more you add an appliance and off you go.

Fantastic – responsive.

The engineers are well trained – have been fantastic.

We were using EHealth (CA) and NetQOS, but we left those products for greater scalability and speed, as well as being able to consolidate those two products into one.

Pretty straightforward, but complex due to the size of our organization. This is not an issue with Sevone.

We did it in-house.

We just evaluated this product based on what we heard and we initiated a POC.

I would say spend the time to learn the product so you can fully leverage it – theres a lot to the product. If you push the solution, it can solve a lot of problems.

• Near real-time raw data availability for two years for analysis
• Scalability of architecture
• Ease of build
• Installation of virtual appliances

It diagnoses and separates network issues from application issues based on flow analysis.

This is my favorite part of a review, so I am providing many ways to improve the product:

• Application session tracking
• Improve virtual appliance scalability
• Dashboard and report delivery
• Integration with service management (ServiceNow, Remedy) should be an out-of-the-box API

In my current organization, SevOne is fairly new. It is being built up to be used in the production environment. But as an architect, I have used this product at various mobile telcos.

No

No

Excellent

I previously used CA and HP solutions. The main reason for switching was the latency in data collection and presentation. Also, the level of customisation required to change the reports resulted in a high capex cost to organization, each time the customer requested any change.

Initial setup was very smooth; we used a virtual appliance.

This product needs a lot of handholding and close collaboration with network design resources, in terms of choosing the appliance and the number of licenses. Otherwise, SevOne may look like expensive, which it is not.

It was chosen over CA eHealth.

It is a very good product, easy to stand up, and a good tool for network engineers.

It has several features, but the ones most valuable to us are--

• Basic Network monitoring;
• Reporting (performance metrics, third-party data, status maps, device configuration, etc.);
• Scalability (monitor devices and metrics, and maintain speed); and
• It's Linux-based.

Delegate some of the networking monitoring work to SevOne.

The reporting capabilities provided important metrics and data that helped in the oversight of our system, network, and overall IT infrastructure, both in terms of applications and hardware.

It needs a platform to add portals. Some of the low-level features and how they work could use some improvements.

A cause-and-effect kind of pattern would be helpful.

There have been no issues deploying it.

It's been stable. We've had no issues with instability.

We've had no issues scaling it for our needs.

Their technical support is really top notch. We've had several instances when our trouble tickets have been responded to quickly and with sufficient fixes.

The initial setup was straightforward. It was simple and quite intuitive.

Make sure you have good, clear requirements for what you want SevOne to do. If you do, then it will do the job very well. If not, you should consider something else.

We currently use SevOne for monitoring our entire infrastructure, including Network Switches, Router, VPN Sites, Servers, SAN, Databases, Connectivity to ISP, etc.

This product is able to monitor a lot of different products within on tool.

As an IT Manager this tool helps me sleep better knowing that SevOne is my eyes and ears watching the entire infrastructure.

Ability to monitor wide variety of systems with one tool eliminated the need to have many different tools to monitor our infrastructure.

Enhanced baselining capability would be an improvement.

Scalability. I have never had to worry about how to handle really big environments.

The GUI: both the dashboard/user view and the admin tool.

More than five years.

No, very stable.

No.

There are some differences between the Bulgarian and the American support teams.

Not applicable.

Very easy to setup the first installation. It is easy and fast to achieve the basic level.

Choose a SevOne partner who can provide SevOne as a service and can deliver professional services and maintenance.

I evaluated from a reseller perspective to find the best product on the market at that time: CA eHealth, Nagios, OP5, InfoVista, etc.

To get the best value, find a good partner to work with who has experience from more than one product vendor. Then, you can get a second opinion and comparisons.

Very quick graph generation.

Previously, we used a customized MRTG solution. Graph generation was painfully slow. With SevOne, we are able to generate graphs and reports quickly.

Features like SMS support and a faster way to create objects in calculation editor would be good.

1+ year.

No issues.

No problems.

Very good.

SevOne has much faster performance than our previous solution.

Initial setup is straightforward.

SolarWinds and Cisco Prime.

For performance monitoring, give SevOne a shot.

SevOne excels at gathering performance metrics and then making them quickly accessible in ways that I want to view them.

Setting alerts and thresholds is easy and reliable.

The data remains granular--not rolled up into averages--so viewing past metrics maintains the same detail as current data.

The platform easily scales to monitor millions of objects.

Ease of use enables us to troubleshoot quickly and reduce MTTR.

Dashboards display important info which provides the NOC insight to the network and applications.

Continual UI improvements are needed to reduce number of clicks needed to produce a chart.

We have used the product for about 8 years.

SevOne experienced some growing pains in recent years, but have now invested properly to enable appropriate attention to the customer experience.

Like customer service, tech support has continued to improve and proper business attention is being paid to ensuring improved support and professional services.

The capacity to monitor our network is the most important feature to me.

The capacity graphs are used by several groups within Comcast to monitor the health of the network.

There's no need for improvement.

I've used it for two years.

No issues encountered.

No issues encountered.

No issues encountered.

Excellent, customer service is 10/10.

Excellent, the technical support is very knowledgeable about the product.

The previous product did not meet all the company requirements.

The setup is straightforward and is very flexible. Adding an appliance is very simple and easy to do.

The product was implemented with in-house resources with assistance from the vendor.

I work on the technical side and have no insight into ROI.

I work on the technical side and have no insight into the purchasing side.

I know other products were evaluated but I was not part of that discussion.

SevOne is a good product and I would recommend it.