IBM Tivoli NetCool OMNIbus Reviews, Competitors and Pricing

Operations Expert at a tech consulting company with 51-200 employees

Jan 5, 2017

Netcool itself started becoming less effective, we need to see more radical innovation in this area.

Back in 2004 after years of going from strength to strength with Netcool, the world of computer infrastructure started to change radically rather than by slow evolution. With the introduction of things like Virtualisation, B2B gateways (into other companies) etc we were seeing a massive increase in challenges like complexity, dynamic constant change in the infrastructure and lack of viability into the infrastructures of our partners, who provided key elements of our customers applications.

The result of all these revolutionary changes in our infrastructure was that Netcool itself started becoming less effective, and hence we started to see a swing back to reactive management at the expense of proactive. I believe we need to see far more radical innovation in this area.

Disclosure: I am a real user, and this review is based on my own experience and opinions.

reviewer1871742

Managing Director at a tech services company with 11-50 employees

Apr 24, 2023

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User-friendly solution, but its stability and scalability need improvement

Pros and Cons

"It is an easy-to-use solution."

"Its technical support team takes longer to reply."

What is our primary use case?

I use the solution to receive alarms from network sites, figure out root codes, and notify in case of severe problems.

What is most valuable?

It is a user-friendly solution.

What needs improvement?

There are too many complicated layers in the solution. They should improve this particular area.

For how long have I used the solution?

I have been using the solution for six or seven months.

What do I think about the stability of the solution?

It is a stable product. Although, we do face issues with its alarm features.

What do I think about the scalability of the solution?

Currently, we have 20 solution users in our organization. It is challenging to scale the solution due to multiple layers.

How are customer service and support?

The solution's technical support team takes longer to reply.

What's my experience with pricing, setup cost, and licensing?

It is a costly solution.

What other advice do I have?

I suggest others look for new technologies with more straightforward language and container format. I rate the solution a seven out of ten.

Which deployment model are you using for this solution?

On-premises

Disclosure: I am a real user, and this review is based on my own experience and opinions.

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dkusma

Computer Engineer at a comms service provider with 501-1,000 employees

Dec 25, 2014

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Difficult to Implement

What is most valuable?

IBM Tivoli Network Manager

How has it helped my organization?

As an Umbrella Fault Management System

What needs improvement?

Root cause and event correlation. End to End visualization of the Network

For how long have I used the solution?

3 years.

What was my experience with deployment of the solution?

Yes. The implementation.

What do I think about the stability of the solution?

Yes often problems appear after resolving a previous one.

What do I think about the scalability of the solution?

No issues encountered.

How are customer service and technical support?

Customer Service:

4 out of 10

Technical Support:

6 out of 10

Which solution did I use previously and why did I switch?

No previously solution used.

How was the initial setup?

Difficult to implement ( more resource and timing) but flexibility in implementation.

What about the implementation team?

Through a vendor, 4 out of 10.

What other advice do I have?

The NMS products should come up with a new approach to resolving issues through centralized monitoring . Currently multi vendor equipment with multi technologies are present in an organization but failing to see the End to End connection of the network should be addressed by the NMS vendors.

Disclosure: I am a real user, and this review is based on my own experience and opinions.

it_user607587

Engineer at a tech vendor with 1,001-5,000 employees

Jul 22, 2017

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Event Viewer gives you a complete list of events with the detailed information

What is most valuable?

Event Viewer is the most valuable feature as it gives you a complete list of events with the detailed information. Based on its severity, you can predict the issues.

How has it helped my organization?

It helped in the proactive monitoring process.

What needs improvement?

A lot can be improved in this product considering the performance. Maybe, in a future release, an automated email and an SMS option could be introduced directly from the tool, instead of using any third-party tool/script for it.

From my experience with this tool, I can't find any bugs in it as of now.

For how long have I used the solution?

I have used this solution for two years.

What do I think about the stability of the solution?

There were no stability issues.

What do I think about the scalability of the solution?

There were no scalability issues.

How is customer service and technical support?

I would give the technical support team a 10 out of 10 rating.

How was the initial setup?

The setup was a bit complex as you have to get multiple repositories and licenses in order to install it from IBM.

What's my experience with pricing, setup cost, and licensing?

The license is provided by IBM.

What other advice do I have?

This is an amazing product and you will fall in love with it.

Disclosure: I am a real user, and this review is based on my own experience and opinions.