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BMC TrueSight Operations Management vs IBM Tivoli NetCool OMNIbus comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Jan 23, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

BMC TrueSight Operations Ma...
Ranking in Event Monitoring
2nd
Average Rating
8.2
Reviews Sentiment
6.7
Number of Reviews
50
Ranking in other categories
Application Performance Monitoring (APM) and Observability (21st), IT Infrastructure Monitoring (25th), Cloud Monitoring Software (20th), AIOps (8th)
IBM Tivoli NetCool OMNIbus
Ranking in Event Monitoring
3rd
Average Rating
7.4
Reviews Sentiment
7.2
Number of Reviews
14
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of March 2025, in the Event Monitoring category, the mindshare of BMC TrueSight Operations Management is 10.4%, down from 17.2% compared to the previous year. The mindshare of IBM Tivoli NetCool OMNIbus is 9.2%, up from 8.8% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Event Monitoring
 

Featured Reviews

Srri G - PeerSpot reviewer
The product is reasonably priced, but the solution is a little obsolete because it is deployed on-premise
If I want custom monitoring across a very large estate of more than 50,000 units, the on-premise deployment gets quite slow. The on-premise product’s performance must be improved. The solution is a little obsolete. That is why the solution moved to Helix, a SaaS operating system. The SaaS platform has the features I like. There is no point in BMC expanding TrueSight Operations’ console. It's high time that BMC starts a demise path for the product and is associated only with Helix. If we need any additional function, we must switch to Helix. Since TrueSight is deployed on-premise, the scalability and usage of the product are mainly focused on providing basic features and not enhanced features like analytics or cost analysis. People should move to a SaaS platform because on-premise products have limited storage and capacity.
Ahmed Salman - PeerSpot reviewer
Aids in network performance monitoring and management
I am working as a customer, mainly using IntelliQ and another product, IBM NetCool, Watson AI. These products are used for monitoring network performance and management.  The primary use case involves network performance monitoring, and it is compatible only with IBM DB2 IBM Tivoli NetCool…

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The fact that they have a very integrated relationship with Sentry Software, the Knowledge Module, is valuable... The richest feature for us is the number of Knowledge Modules that we can load into the product to add breadth of service to the customer. It enables us to move up the operational stack from hardware, to operating system, to application, and to cloud... That enables us to provide one pane of glass over all those layers - hardware, OS, app, and cloud."
"What I like best about BMC TrueSight Operations Management is that it allows you to do granular monitoring and improves VM load."
"The tool is flexible enough to be customized based on customer requirements."
"The event management part of TrueSight Operations Management, in my experience, is probably the best in the market. You have endless flexibility. You can build your own rules, you have the MRL language, and you can implement any kind of logic on the alerts. It may be correlation, abstraction, or executing something as a result of the alerts. You have almost the whole range of options available for event management using the available customization."
"The solution's event management capabilities are fantastic. We do a best of breed. If, on the network side, they use a different tool, we pull all that data in so that we have a single console. It's kind of like the monitor of monitors. We're able to aggregate all the different types of data sets, whether it's log data, app data, OS data, infrastructure data, or network data. We're able to aggregate all those events and then correlate and be able to say we're having an event."
"It provides common administration, and a Single Sign-On Platform with RBAC, which eases the cross launch between multiple tools"
"Helix Innovation Studio is a very good feature. It allows us to develop our own enterprise applications and make them available for the customers."
"The most beneficial part of the product in terms of IT monitoring revolves around the areas involving automation, and it also serves as an end-to-end event management and incident management tool."
"The most valuable feature is the event management capability."
"The monitoring is the solution's most valuable feature."
"It's good for managed systems. The end query on the user interface is good. You can view lots of charts and graphs."
"Probes are the best feature because they are well written which rarely requires you to write additional rules. These probes monitor activity within your environment."
"It is customer-centric. Customers can access the event list from their location or desktop and view the event. There is no need to go and connect to any other server and run events to have a view of all the events happening in the environment. We get a good response from customers about this feature and the main architecture of NetCool. Its processing is very good. Deduplication and correlation functionalities are good in this solution as compared to other solutions. A big advantage of NetCool is that it also supports multi-layered protocols. We can receive multiple events from different protocols like UDP, HTTP, and those events can be captured in NetCool."
"Offers very good event/alert drill-down and statistical reporting capabilities."
"The biggest plus points for me are the configurability and scalability of the solution, as well as the multi-tenancy of the platform."
"OMNIbus is valuable for its compatibility and performance, as I haven't encountered any performance issues."
 

Cons

"Reporting would be an area for improvement in TrueSight... We have almost 800 customers today on TrueSight and just under 10,000 assets. We need to be able to give a customer some information. If the customer's product fails, they'll ask us, "Did it have a problem beforehand?" We have all those events and we know all the problems it had beforehand. We have to be able to give them access to that kind of reporting. That's an enhancement that we need."
"The solution could improve its price."
"Deployment requires lots of resources (servers). It has too many consoles."
"The UI for the end users could be improved and more flexible than it is now."
"The stability of BMC TrueSight Operations Management needs improvement. My organization's infrastructure is vast and implemented based on BMC recommendations, but the solution needs to be optimized for large-capacity infrastructure."
"The dashboard and performance graphs should include a way to automatically schedule and export reports."
"Cost is an issue with BMC TrueSight Operations Management."
"I would like to see a little more out-of-the-box event correlation and expanded AIOps type capabilities. Where you can train your artificial intelligence operations to be able to memorize an issue once you encounter one scenario, so if you encounter that same problem, you can get to the root cause very quickly."
"There should be an easier-to-understand model, more of a flat-structured model rather than different tiers of licenses which complicates licensing."
"The solution has limitations in database integration as it cannot integrate with databases other than IBM DB2."
"The web portal and typical event controls are a little outdated."
"I would like for the next release to be more user-friendly and out of date. The next release should focus on the cloud, AI, and ML technologies."
"Areas that could be better include the fact that the solution is only on-premises, lacks AI capabilities, and support response times could be quicker."
"They could enhance the visibility to give us a unified view of our entire IT infrastructure."
"Its technical support team takes longer to reply."
"The solution needs to invest in the development of a knowledge base and use of AI services for providing event resolution and intervention directions."
 

Pricing and Cost Advice

"They have changed the licensing fees."
"BMC TrueSight Operations Management is not on the cheaper side, but its pricing is on a case by case basis. Its licensing model is simple and based on the number of devices."
"We're end-of-lifeing it now. Overall, the licensing costs of BMC are a challenge for us in that they're hard costs, whereas open-source monitoring has soft costs, where it's harder to line-item."
"Pricing is all volume-driven. I think we were paying between $80 and $85 per license. That's per unit, for a perpetual license. You pay it one time and then, every year, you pay 20 percent of that for annual maintenance and support. But now that we've grown, we've purchased tens of thousands of licenses and the cost per license has gone down to something like less than $30..."
"We did a five-year, multimillion dollar deal."
"Annual licensing amount depends on the customers requirements. Support is an additional fee and there are options for three and five year support."
"Consider scalability very carefully: how much you want to monitor and what components are very important. Then, depending on these two things, filter out unwanted metrics or attributes. If you do a good job at filtering the data, then your licensing costs will be manageable."
"The cost depends on the usage."
"It is a costly solution."
"Its license cost is a little bit more than other solutions. Our customers expect a standard market price that is comparative to other products. For each and every NetCool OMNIbus component, we have to purchase a separate license. These components are not free with the product."
"You have to have the right level of budget to afford this solution."
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Top Industries

By visitors reading reviews
Financial Services Firm
24%
Computer Software Company
15%
Manufacturing Company
7%
Government
7%
Financial Services Firm
25%
Computer Software Company
18%
Energy/Utilities Company
8%
Manufacturing Company
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about BMC TrueSight Operations Management?
The solution provides visibility to our infrastructure, how it is, the resources we are monitoring, and quick updates when it has any problems. We have integrated it with ServiceNow to open instances.
What is your experience regarding pricing and costs for BMC TrueSight Operations Management?
Though I have no clue about the tool's actual price, I know that it is astronomical.
What needs improvement with BMC TrueSight Operations Management?
Cost is an issue with BMC TrueSight Operations Management. Though I am not responsible for the budget, I know that it is an expensive tool set when used only for event management. The tool's issue ...
What do you like most about IBM Tivoli NetCool OMNIbus?
The biggest plus points for me are the configurability and scalability of the solution, as well as the multi-tenancy of the platform.
What is your experience regarding pricing and costs for IBM Tivoli NetCool OMNIbus?
If the various HW elements are from the same vendor, a monitoring solution provided by that vendor or its partners will potentially result in lower licensing and operational costs. Moreover, for ve...
What needs improvement with IBM Tivoli NetCool OMNIbus?
IBM is working on converting NetCool to NetCool Operations Insight, which runs on Watson AI. There were areas needing improvement in terms of AI, however, they have migrated the entire NetCool suit...
 

Also Known As

ProactiveNet, TrueSight Operations Management
Tivoli NetCool OMNIbus
 

Overview

 

Sample Customers

Ensono, Transamerica, Boston Scientific, Park Place Technologies, inContact, TD Ameritrade, PNC Bank
Consolidated Communications, €sterreichische Bundesbahnen (€BB), Capgemini
Find out what your peers are saying about BMC TrueSight Operations Management vs. IBM Tivoli NetCool OMNIbus and other solutions. Updated: March 2025.
842,651 professionals have used our research since 2012.