BMC TrueSight vs IBM Tivoli NetCool OMNIbus comparison

BMC Helix and IBM are both solutions in the Event Monitoring category. BMC Helix is ranked #8 with an average rating of 8.5, while IBM is ranked #3 with an average rating of 8.0. BMC Helix holds a 7.1% mindshare in EM, compared to IBM’s 7.2% mindshare. Additionally, 86% of BMC Helix users are willing to recommend the solution, compared to 80% of IBM users who would recommend it.

BMC TrueSight

Read 51 BMC TrueSight reviews

3,880 Views
737 Comparison Views

86% willing to recommend

IBM Tivoli NetCool OMNIbus

Read 15 IBM Tivoli NetCool OMNIbus reviews

1,447 Views
1,085 Comparison Views

80% willing to recommend

BMC TrueSight

IBM Tivoli NetCool OMNIbus

Comparison Buyer's Guide

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Executive SummaryUpdated on Dec 7, 2025

BMC TrueSight and IBM Tivoli NetCool OMNIbus compete in IT monitoring solutions. TrueSight is often favored for its integration capabilities despite complexities, while Tivoli NetCool is valued for event correlation and legacy protocol support, although it faces pricing challenges.

Features: TrueSight offers an integrated platform for monitoring IT components, robust event management, and automated triage. It enables single-pane views and seamless integration with other monitoring tools. Tivoli NetCool OMNIbus provides advanced event correlation, multi-protocol support, and alarm prioritization.

Room for Improvement: TrueSight users note complexity in deployment and desire enhanced cloud monitoring features. Users also seek more significant resource efficiency to reduce management challenges. Tivoli NetCool OMNIbus users request better integration and an improved user interface, with concerns over multi-license requirements and limited artificial intelligence capabilities.

Ease of Deployment and Customer Service: Both solutions are primarily deployed on-premises, posing complexity and resource challenges. TrueSight requires substantial hardware resources and has a complex deployment process, while NetCool faces configuration and integration challenges. TrueSight's support is praised for its partner networks, while NetCool's support is highlighted as needing improvement in effectiveness and response time.

Pricing and ROI: TrueSight's pricing is considered high, with a complex licensing model based on devices and endpoints, though justified by its features' comprehensiveness. Tivoli NetCool OMNIbus is noted for its high costs, with separate licenses needed for different components. Despite high costs, users report operational efficiency and reduced downtime as key benefits leading to a return on investment.

To learn more, read our detailed BMC TrueSight vs. IBM Tivoli NetCool OMNIbus Report (Updated: February 2026).

Buyer's Guide

BMC TrueSight vs. IBM Tivoli NetCool OMNIbus

February 2026

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

BMC TrueSight

Ranking in Event Monitoring

8th

Average Rating

8.2

Reviews Sentiment

6.7

Number of Reviews

Ranking in other categories

Application Performance Monitoring (APM) and Observability (30th), IT Infrastructure Monitoring (31st), Cloud Monitoring Software (26th), AIOps (8th)

IBM Tivoli NetCool OMNIbus

Ranking in Event Monitoring

3rd

Average Rating

7.4

Reviews Sentiment

5.2

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of February 2026, in the Event Monitoring category, the mindshare of BMC TrueSight is 7.1%, down from 11.2% compared to the previous year. The mindshare of IBM Tivoli NetCool OMNIbus is 7.2%, down from 8.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Event Monitoring Market Share Distribution
Product	Market Share (%)
IBM Tivoli NetCool OMNIbus	7.2%
BMC TrueSight	7.1%
Other	85.7%

Event Monitoring

Featured Reviews

NikhilKalwint

Technical Specialist at ServiceIO

Has improved monitoring efficiency and supports fast issue resolution through responsive support and reliable automation

I work with BMC TrueSight and have been using it for eight-plus years BMC TrueSight brought a positive impact and benefits to our organization. The customization part is one of the advantages of the product, along with the monitoring capabilities. Automated root cause analysis and predictive…

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SadanandSadashivaiah

Senior Consultant AWS at Cognizant

Good GUI and accuracy in processing but needs automated incident management

There is a complex setup and configuration process. It requires experience. We've had integration capabilities. We have to assess the specific needs or objectives of the organization, including scaling of deployment, and integration points, before implementation. Then, we need to design the architecture, including server specification networks, configuration, and storage requirements. We also need to consider the environment setup, hardware, projecting, and virtual machines. We need to ensure that network settings, firewalls, and security protocols are configured to allow communication between the components. Once you have all of the requirements laid out, it will only take five to six hours to set up. It does depend on the level of connectivity. If you are connecting remotely, it may take a bit longer. I set it up for three environments: development, testing, and production. One person can set up the solution themselves. If you are doing a NetCool suite of products, it may take two to three resources. You may need to do some maintenance in terms of additional patching or upgrading.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"We're using native monitoring capabilities for all our server hardware, for visibility for applications, for URLs, for webpage response and accuracy, and for monitoring network throughput in a lot of particular instances. We're using lightweight protocols for pinging, for DNS, for LDAP."

"The event management part of TrueSight Operations Management, in my experience, is probably the best in the market. You have endless flexibility. You can build your own rules, you have the MRL language, and you can implement any kind of logic on the alerts. It may be correlation, abstraction, or executing something as a result of the alerts. You have almost the whole range of options available for event management using the available customization."

"It is breadth. It covers so many different technologies which can roll up into a single console."

"It works irrespective of the operating system we’re running."

"We have one application, which is fairly large. In the past, we had Level 1 and 2 NOC support teams who were responsible for watching dashboards. When they saw an issue in the application, they would call Level 2 or 3 support and escalate the call, if necessary. Now, through the use of this product, we have been able to reduce the headcount by five people, as we are able to eliminate the eyes on the glass. We no longer have people watching the dashboard. We have events which are processed automatically through the system and get to the right people. We had six people in L1s, and now have one. So, we reduced five out of six headcount, which is pretty significant."

"It is a stable solution."

"The most beneficial part of the product in terms of IT monitoring revolves around the areas involving automation, and it also serves as an end-to-end event management and incident management tool."

"The fact that they have a very integrated relationship with Sentry Software, the Knowledge Module, is valuable... The richest feature for us is the number of Knowledge Modules that we can load into the product to add breadth of service to the customer. It enables us to move up the operational stack from hardware, to operating system, to application, and to cloud... That enables us to provide one pane of glass over all those layers - hardware, OS, app, and cloud."

More BMC TrueSight pros

"The most useful functions for monitoring purposes with IBM Tivoli NetCool OMNIbus are that it can be automated in many ways, and most importantly, it can communicate with many network components without requiring any medium connectors."

"It is customer-centric. Customers can access the event list from their location or desktop and view the event. There is no need to go and connect to any other server and run events to have a view of all the events happening in the environment. We get a good response from customers about this feature and the main architecture of NetCool. Its processing is very good. Deduplication and correlation functionalities are good in this solution as compared to other solutions. A big advantage of NetCool is that it also supports multi-layered protocols. We can receive multiple events from different protocols like UDP, HTTP, and those events can be captured in NetCool."

"It's good for managed systems. The end query on the user interface is good. You can view lots of charts and graphs."

"Offers very good event/alert drill-down and statistical reporting capabilities."

"Probes are the best feature because they are well written which rarely requires you to write additional rules. These probes monitor activity within your environment."

"The most valuable feature is the event management capability."

"The monitoring is the solution's most valuable feature."

"The biggest plus points for me are the configurability and scalability of the solution, as well as the multi-tenancy of the platform."

More IBM Tivoli NetCool OMNIbus pros

Cons

"Reporting would be an area for improvement in TrueSight... We have almost 800 customers today on TrueSight and just under 10,000 assets. We need to be able to give a customer some information. If the customer's product fails, they'll ask us, "Did it have a problem beforehand?" We have all those events and we know all the problems it had beforehand. We have to be able to give them access to that kind of reporting. That's an enhancement that we need."

"The solution is a little obsolete."

"The solution could improve its price."

"More modules for less popular applications and better documentation."

"In our company, we faced some issues with the solution’s application endpoint, IP, and the physical location of the transactions."

"I would like to see a little more out-of-the-box event correlation and expanded AIOps type capabilities. Where you can train your artificial intelligence operations to be able to memorize an issue once you encounter one scenario, so if you encounter that same problem, you can get to the root cause very quickly."

"I would like them to improve the deep-dive details, tracing, and data agents in this product. We have EUEM, an end-user experience monitoring appliance. This one's quicker than the current one, and reporting side and filtration side are very bad. There are many details we look at and explain what we receive information in the current one, but we cannot have historical data like we do with EUEM. We cannot have a powerful point to look for specific traffic from a specific application and a specific browser. We don't have it in the new one. The current BMC also needs to add the thing that control versions."

"I definitely would like to see more improvement in the self-diagnostics. I need to know when anything is not working or collecting, long before our customer finds it."

More BMC TrueSight cons

"Areas that could be better include the fact that the solution is only on-premises, lacks AI capabilities, and support response times could be quicker."

"I would like for the next release to be more user-friendly and out of date. The next release should focus on the cloud, AI, and ML technologies."

"The web portal and typical event controls are a little outdated."

"The solution has limitations in database integration as it cannot integrate with databases other than IBM DB2."

"They could enhance the visibility to give us a unified view of our entire IT infrastructure."

"Its integration could be better. They should provide an easier integration for all the monitoring stuff, and it will make things easier for us. Currently, there is a complexity in integrating it with a vendor application, and we have to use another tool to integrate it with a vendor application. To integrate some applications with NetCool, I need to install an IBM tool on top of it. It would be good if they can provide an API or any kind of interface that we can leverage while developing a new protocol interface or application. We should be able to use an API or interface with NetCool. Its GUI can also be better. As compared to other tools, it is not user friendly, and it is not easy to do stuff through GUI. Whenever we do anything on the GUI, it takes time. They need to focus on the GUI part, especially the dashboard. They should focus on how users can effectively drill down from one box to another. The visual appeal of the dashboard is as important as the data and functionality."

"Its technical support team takes longer to reply."

"The cost of the product is quite high. They should work to adjust their pricing models."

More IBM Tivoli NetCool OMNIbus cons

Pricing and Cost Advice

"The solutions are not the cheapest but are robust and stable. License model is rather complex and BMC do often change the model."

"Though I have no clue about the tool's actual price, I know that it is astronomical."

"Pricing is all volume-driven. I think we were paying between $80 and $85 per license. That's per unit, for a perpetual license. You pay it one time and then, every year, you pay 20 percent of that for annual maintenance and support. But now that we've grown, we've purchased tens of thousands of licenses and the cost per license has gone down to something like less than $30..."

"Pricing is very high."

"The tool is moderately expensive."

"It is a large, complex product. So, there is a commitment of manpower to deploy it, as it is not a cheap product."

"Use conservative figures. In terms of hardware, monitored servers and also effort. The product is not cheap. But as with other products, you get what you pay for."

"The solution is based on endpoints and knowledge models which can be costly."

More BMC TrueSight pricing and cost advice

"It is a costly solution."

"Its license cost is a little bit more than other solutions. Our customers expect a standard market price that is comparative to other products. For each and every NetCool OMNIbus component, we have to purchase a separate license. These components are not free with the product."

"You have to have the right level of budget to afford this solution."

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Top Industries

By visitors reading reviews

Financial Services Firm

20%

Computer Software Company

Outsourcing Company

Government

Financial Services Firm

27%

Computer Software Company

15%

Energy/Utilities Company

Non Profit

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	24
Midsize Enterprise	6
Large Enterprise	24

By reviewers
Company Size	Count
Small Business	3
Midsize Enterprise	5
Large Enterprise	7

Questions from the Community

What do you like most about BMC TrueSight Operations Management?

The solution provides visibility to our infrastructure, how it is, the resources we are monitoring, and quick updates when it has any problems. We have integrated it with ServiceNow to open instances.

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What is your experience regarding pricing and costs for BMC TrueSight Operations Management?

BMC TrueSight licensing costs are on the more expensive side.

See all answers

What needs improvement with BMC TrueSight Operations Management?

There are some complexities with deployment that could be improved in BMC TrueSight.

See all answers

What is your experience regarding pricing and costs for IBM Tivoli NetCool OMNIbus?

I would rate the pricing for IBM Tivoli NetCool OMNIbus as three, where one is a high price and ten is a low price.

See all answers

What needs improvement with IBM Tivoli NetCool OMNIbus?

Based on my experience and my colleagues' feedback, IBM can improve IBM Tivoli NetCool OMNIbus in automation with respect to using AI, as it lacks considerably compared to other tools. The integrat...

See all answers

What is your primary use case for IBM Tivoli NetCool OMNIbus?

My current use case for IBM Tivoli NetCool OMNIbus is for monitoring the networks.

See all answers

Comparisons

Dynatrace vs BMC TrueSight

Compared 7% of the time

BMC Helix Operations Management with AIOps vs BMC TrueSight

Compared 4% of the time

Zabbix vs BMC TrueSight

Compared 4% of the time

Splunk AppDynamics vs BMC TrueSight

Compared 4% of the time

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ServiceNow IT Operations Management vs IBM Tivoli NetCool OMNIbus

Compared 20% of the time

SCOM vs IBM Tivoli NetCool OMNIbus

Compared 11% of the time

IBM Tivoli NetCool Impact vs IBM Tivoli NetCool OMNIbus

Compared 11% of the time

PagerDuty Operations Cloud vs IBM Tivoli NetCool OMNIbus

Compared 10% of the time

ScienceLogic vs IBM Tivoli NetCool OMNIbus

Compared 9% of the time

More IBM Tivoli NetCool OMNIbus Competitors

Product Reports

Buyer's Guide

BMC TrueSight

January 2026

Download BMC TrueSight product report

Buyer's Guide

IBM Tivoli NetCool OMNIbus

January 2026

Download IBM Tivoli NetCool OMNIbus product report

Also Known As

ProactiveNet, TrueSight Operations Management

Tivoli NetCool OMNIbus

Overview

BMC TrueSight offers extensive event management and seamless integration, providing comprehensive monitoring across varied infrastructures through its centralized console and Knowledge Modules.

BMC TrueSight delivers robust event management capabilities with seamless integration and comprehensive monitoring of diverse infrastructures. Its single console simplifies management, offering automated triage for standardized alerts, enhancing efficiency. Knowledge Modules support services from hardware to cloud, while proactive monitoring and capacity optimization enhance customization. It efficiently supports mixed environments by providing detailed insights and intelligently routing alerts to reduce noise. While improvements are needed in deployment, integration, AI, automation, reporting, and complexity reduction, it still meets diverse operational needs effectively.

What are BMC TrueSight's key features?

Robust Event Management: Offers efficient handling of events.
Seamless Integration: Integrates easily with existing systems.
Comprehensive Monitoring: Supports hardware to cloud infrastructure.
Centralized Console: Simplifies management processes.
Automated Triage: Standardizes alerts for better efficiency.
Proactive Monitoring: Improves forecasting and issue prevention.
Capacity Optimization: Efficiently manages resources.
Customizability: Tailors to specific service needs.

What benefits and ROI should users seek in BMC TrueSight?

Enhanced Proactive Management: Reduces downtime through efficient monitoring.
Improved Troubleshooting: Provides visibility into systems for quick issue resolution.
Effective Integration: Blends well with other tools and platforms.
Resource Efficiency: Optimizes use of infrastructure and servers.
Global Support: Facilitates operations across sectors worldwide.

BMC TrueSight is widely used in performance and availability monitoring for infrastructure and applications, supporting the monitoring of servers, databases, networks, and IT environments. It is implemented to improve management and reduce downtime, serving needs in data centers and cloud services. Organizations leverage it for event management, comprehensive data center monitoring, and cloud services, using its capabilities for alerting, ticket creation, troubleshooting, and compliance, enhancing operational efficiency globally.

BMC Helix

Tivoli Netcool OMNIbus provides near real-time service assurance for business infrastructure, applications, servers, network devices and protocols, Internet protocols, storage and security devices.

IBM

Sample Customers

Ensono, Transamerica, Boston Scientific, Park Place Technologies, inContact, TD Ameritrade, PNC Bank

Consolidated Communications, €sterreichische Bundesbahnen (€BB), Capgemini

Buyer's Guide

BMC TrueSight vs. IBM Tivoli NetCool OMNIbus

February 2026

Free Report: BMC TrueSight vs. IBM Tivoli NetCool OMNIbus

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