BMC TrueSight vs IBM Tivoli NetCool OMNIbus comparison

BMC Helix and IBM are both solutions in the Event Monitoring category. BMC Helix is ranked #7 with an average rating of 8.3, while IBM is ranked #3 with an average rating of 8.0. BMC Helix holds a 7.9% mindshare in EM, compared to IBM’s 9.5% mindshare. Additionally, 86% of BMC Helix users are willing to recommend the solution, compared to 80% of IBM users who would recommend it.

BMC TrueSight

Read 50 BMC TrueSight reviews

3,120 Views
811 Comparison Views

86% willing to recommend

IBM Tivoli NetCool OMNIbus

Read 15 IBM Tivoli NetCool OMNIbus reviews

1,395 Views
1,004 Comparison Views

80% willing to recommend

BMC TrueSight

IBM Tivoli NetCool OMNIbus

Comparison Buyer's Guide

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Executive SummaryUpdated on Sep 3, 2025

BMC TrueSight and IBM Tivoli NetCool OMNIbus compete in the IT monitoring and management category. BMC TrueSight generally holds an edge with broader integration and user support, while IBM NetCool excels in network management.

Features: BMC TrueSight offers extensive integration capabilities and a holistic monitoring dashboard, tailored for diverse IT infrastructures. It is praised for its robust event management and capacity optimization. IBM Tivoli NetCool OMNIbus is known for its strong event correlation and network management, particularly excelling in supporting legacy protocols. It is also highly effective in alert grouping and monitoring a wide range of telecom environments.

Room for Improvement: BMC TrueSight could benefit from enhanced documentation, improved cloud monitoring, and more efficient deployment processes. Users also look for better reporting and root cause analysis. IBM Tivoli NetCool OMNIbus needs improved integration with non-IBM databases, better AI utilization, and simpler licensing. There are also calls for improved support with faster response times and more intuitive interfaces.

Ease of Deployment and Customer Service: Both platforms are often deployed on-premises and present deployment complexities. However, BMC TrueSight typically receives higher ratings for its customer support, with users noting its technical team’s commitment. IBM NetCool requires enhancements in support, as users desire less repetitive processes and faster resolution times.

Pricing and ROI: BMC TrueSight is considered expensive yet justified by its comprehensive feature set. It offers a volume-driven licensing model per endpoint, providing transparency and long-term ROI through reduced labor and maintenance costs. IBM Tivoli NetCool OMNIbus also carries a high price, with separate licenses for each component, making its pricing model complex. Despite its infrastructure demands, it offers operational cost-saving advantages over time.

To learn more, read our detailed BMC TrueSight vs. IBM Tivoli NetCool OMNIbus Report (Updated: September 2025).

Buyer's Guide

BMC TrueSight vs. IBM Tivoli NetCool OMNIbus

September 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

BMC TrueSight

Ranking in Event Monitoring

7th

Average Rating

8.2

Reviews Sentiment

6.7

Number of Reviews

Ranking in other categories

Application Performance Monitoring (APM) and Observability (30th), IT Infrastructure Monitoring (34th), Cloud Monitoring Software (26th), AIOps (5th)

IBM Tivoli NetCool OMNIbus

Ranking in Event Monitoring

3rd

Average Rating

7.4

Reviews Sentiment

5.2

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of October 2025, in the Event Monitoring category, the mindshare of BMC TrueSight is 7.9%, down from 13.3% compared to the previous year. The mindshare of IBM Tivoli NetCool OMNIbus is 9.5%, up from 7.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Event Monitoring Market Share Distribution
Product	Market Share (%)
IBM Tivoli NetCool OMNIbus	9.5%
BMC TrueSight	7.9%
Other	82.6%

Event Monitoring

Featured Reviews

Srri G

Senior Project Manager - Head of Application Performance Management at a financial services firm with 10,001+ employees

The product is reasonably priced, but the solution is a little obsolete because it is deployed on-premise

If I want custom monitoring across a very large estate of more than 50,000 units, the on-premise deployment gets quite slow. The on-premise product’s performance must be improved. The solution is a little obsolete. That is why the solution moved to Helix, a SaaS operating system. The SaaS platform has the features I like. There is no point in BMC expanding TrueSight Operations’ console. It's high time that BMC starts a demise path for the product and is associated only with Helix. If we need any additional function, we must switch to Helix. Since TrueSight is deployed on-premise, the scalability and usage of the product are mainly focused on providing basic features and not enhanced features like analytics or cost analysis. People should move to a SaaS platform because on-premise products have limited storage and capacity.

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Ahmed Salman

Performance & Monitoring Supervisor at Saudi Telecom Company

Aids in network performance monitoring and management

I am working as a customer, mainly using IntelliQ and another product, IBM NetCool, Watson AI. These products are used for monitoring network performance and management. The primary use case involves network performance monitoring, and it is compatible only with IBM DB2 IBM Tivoli NetCool…

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The event management part of TrueSight Operations Management, in my experience, is probably the best in the market. You have endless flexibility. You can build your own rules, you have the MRL language, and you can implement any kind of logic on the alerts. It may be correlation, abstraction, or executing something as a result of the alerts. You have almost the whole range of options available for event management using the available customization."

"The solution's event management capabilities are fantastic. We do a best of breed. If, on the network side, they use a different tool, we pull all that data in so that we have a single console. It's kind of like the monitor of monitors. We're able to aggregate all the different types of data sets, whether it's log data, app data, OS data, infrastructure data, or network data. We're able to aggregate all those events and then correlate and be able to say we're having an event."

"It is breadth. It covers so many different technologies which can roll up into a single console."

"It is very helpful to be able to apply rule-based routing to alerts."

"It is a very stable product."

"What I like best about BMC TrueSight Operations Management is that it allows you to do granular monitoring and improves VM load."

"The event management tool builds correlation logic and protection algorithms into a field of events that is valuable when a data center goes down."

"The solution provides visibility to our infrastructure, how it is, the resources we are monitoring, and quick updates when it has any problems. We have integrated it with ServiceNow to open instances."

More BMC TrueSight pros

"It is customer-centric. Customers can access the event list from their location or desktop and view the event. There is no need to go and connect to any other server and run events to have a view of all the events happening in the environment. We get a good response from customers about this feature and the main architecture of NetCool. Its processing is very good. Deduplication and correlation functionalities are good in this solution as compared to other solutions. A big advantage of NetCool is that it also supports multi-layered protocols. We can receive multiple events from different protocols like UDP, HTTP, and those events can be captured in NetCool."

"OMNIbus is valuable for its compatibility and performance, as I haven't encountered any performance issues."

"Offers very good event/alert drill-down and statistical reporting capabilities."

"It's good for managed systems. The end query on the user interface is good. You can view lots of charts and graphs."

"The most valuable feature is the event management capability."

"The biggest plus points for me are the configurability and scalability of the solution, as well as the multi-tenancy of the platform."

"IBM Tivoli NetCool OMNIbus supports legacy protocols like CORBA, Huawei, and other telecom protocols, which I find beneficial."

"Probes are the best feature because they are well written which rarely requires you to write additional rules. These probes monitor activity within your environment."

More IBM Tivoli NetCool OMNIbus pros

Cons

"More modules for less popular applications and better documentation."

"In a large company of our size, we need multiple people in our company trained. So, I have to take the training classes. Then, I have to go and train the rest of my organization. I would prefer to say to the other people on my team, "Go to this link and..." Or, "Here's a list of training sessions that you can go to which are online and that are free." I think it would help the adoption of their product in the marketplace, personally."

"The solution is overly complex."

"BMC's solutions for cloud monitoring (monitoring of AWS and Azure resources) are very poor in stability and customization."

"The solution could improve its price."

"The knowledge modules could be more lightweight in size. At present, the installation packages can be quite large."

"The graphs are extremely limited. We don't have a lot of dashboard options. To make reports and dashboards more useful, we usually need to integrate some dashboard solutions."

"I would like them to improve the deep-dive details, tracing, and data agents in this product. We have EUEM, an end-user experience monitoring appliance. This one's quicker than the current one, and reporting side and filtration side are very bad. There are many details we look at and explain what we receive information in the current one, but we cannot have historical data like we do with EUEM. We cannot have a powerful point to look for specific traffic from a specific application and a specific browser. We don't have it in the new one. The current BMC also needs to add the thing that control versions."

More BMC TrueSight cons

"The solution has limitations in database integration as it cannot integrate with databases other than IBM DB2."

"Its integration could be better. They should provide an easier integration for all the monitoring stuff, and it will make things easier for us. Currently, there is a complexity in integrating it with a vendor application, and we have to use another tool to integrate it with a vendor application. To integrate some applications with NetCool, I need to install an IBM tool on top of it. It would be good if they can provide an API or any kind of interface that we can leverage while developing a new protocol interface or application. We should be able to use an API or interface with NetCool. Its GUI can also be better. As compared to other tools, it is not user friendly, and it is not easy to do stuff through GUI. Whenever we do anything on the GUI, it takes time. They need to focus on the GUI part, especially the dashboard. They should focus on how users can effectively drill down from one box to another. The visual appeal of the dashboard is as important as the data and functionality."

"They could enhance the visibility to give us a unified view of our entire IT infrastructure."

"The solution needs to invest in the development of a knowledge base and use of AI services for providing event resolution and intervention directions."

"I would like for the next release to be more user-friendly and out of date. The next release should focus on the cloud, AI, and ML technologies."

"Areas that could be better include the fact that the solution is only on-premises, lacks AI capabilities, and support response times could be quicker."

"The web portal and typical event controls are a little outdated."

"There should be an easier-to-understand model, more of a flat-structured model rather than different tiers of licenses which complicates licensing."

More IBM Tivoli NetCool OMNIbus cons

Pricing and Cost Advice

"The only possible additional cost that I can mention, that you might not be aware of, is that it uses Oracle partitioning, if you use Oracle. There are Oracle partitioning fees that go with that."

"Other products are more expensive than BMC TrueSight."

"It is a large, complex product. So, there is a commitment of manpower to deploy it, as it is not a cheap product."

"The cost depends on the usage."

"The tool is moderately expensive."

"It is a relatively inexpensive solution."

"They have changed the licensing fees."

"We're end-of-lifeing it now. Overall, the licensing costs of BMC are a challenge for us in that they're hard costs, whereas open-source monitoring has soft costs, where it's harder to line-item."

More BMC TrueSight pricing and cost advice

"It is a costly solution."

"Its license cost is a little bit more than other solutions. Our customers expect a standard market price that is comparative to other products. For each and every NetCool OMNIbus component, we have to purchase a separate license. These components are not free with the product."

"You have to have the right level of budget to afford this solution."

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Top Industries

By visitors reading reviews

Financial Services Firm

25%

Computer Software Company

12%

Retailer

Manufacturing Company

Financial Services Firm

25%

Computer Software Company

15%

Energy/Utilities Company

Insurance Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	23
Midsize Enterprise	6
Large Enterprise	24

By reviewers
Company Size	Count
Small Business	3
Midsize Enterprise	5
Large Enterprise	7

Questions from the Community

What do you like most about BMC TrueSight Operations Management?

The solution provides visibility to our infrastructure, how it is, the resources we are monitoring, and quick updates when it has any problems. We have integrated it with ServiceNow to open instances.

See all answers

What is your experience regarding pricing and costs for BMC TrueSight Operations Management?

Though I have no clue about the tool's actual price, I know that it is astronomical.

See all answers

What needs improvement with BMC TrueSight Operations Management?

Cost is an issue with BMC TrueSight Operations Management. Though I am not responsible for the budget, I know that it is an expensive tool set when used only for event management. The tool's issue ...

See all answers

What is your experience regarding pricing and costs for IBM Tivoli NetCool OMNIbus?

I would rate the pricing for IBM Tivoli NetCool OMNIbus as three, where one is a high price and ten is a low price.

See all answers

What needs improvement with IBM Tivoli NetCool OMNIbus?

Based on my experience and my colleagues' feedback, IBM can improve IBM Tivoli NetCool OMNIbus in automation with respect to using AI, as it lacks considerably compared to other tools. The integrat...

See all answers

What is your primary use case for IBM Tivoli NetCool OMNIbus?

My current use case for IBM Tivoli NetCool OMNIbus is for monitoring the networks.

See all answers

Comparisons

Dynatrace vs BMC TrueSight

Compared 14% of the time

BMC Helix Operations Management with AIOps vs BMC TrueSight

Compared 9% of the time

Centreon vs BMC TrueSight

Compared 6% of the time

Zabbix vs BMC TrueSight

Compared 5% of the time

ServiceNow IT Operations Management vs BMC TrueSight

Compared 5% of the time

More BMC TrueSight Competitors

ServiceNow IT Operations Management vs IBM Tivoli NetCool OMNIbus

Compared 26% of the time

SCOM vs IBM Tivoli NetCool OMNIbus

Compared 13% of the time

IBM Tivoli NetCool Impact vs IBM Tivoli NetCool OMNIbus

Compared 13% of the time

ScienceLogic vs IBM Tivoli NetCool OMNIbus

Compared 11% of the time

More IBM Tivoli NetCool OMNIbus Competitors

Product Reports

Buyer's Guide

BMC TrueSight

October 2025

Download BMC TrueSight product report

Buyer's Guide

IBM Tivoli NetCool OMNIbus

October 2025

Download IBM Tivoli NetCool OMNIbus product report

Also Known As

ProactiveNet, TrueSight Operations Management

Tivoli NetCool OMNIbus

Overview

BMC TrueSight offers extensive event management and seamless integration, providing comprehensive monitoring across varied infrastructures through its centralized console and Knowledge Modules.

BMC TrueSight delivers robust event management capabilities with seamless integration and comprehensive monitoring of diverse infrastructures. Its single console simplifies management, offering automated triage for standardized alerts, enhancing efficiency. Knowledge Modules support services from hardware to cloud, while proactive monitoring and capacity optimization enhance customization. It efficiently supports mixed environments by providing detailed insights and intelligently routing alerts to reduce noise. While improvements are needed in deployment, integration, AI, automation, reporting, and complexity reduction, it still meets diverse operational needs effectively.

What are BMC TrueSight's key features?

Robust Event Management: Offers efficient handling of events.
Seamless Integration: Integrates easily with existing systems.
Comprehensive Monitoring: Supports hardware to cloud infrastructure.
Centralized Console: Simplifies management processes.
Automated Triage: Standardizes alerts for better efficiency.
Proactive Monitoring: Improves forecasting and issue prevention.
Capacity Optimization: Efficiently manages resources.
Customizability: Tailors to specific service needs.

What benefits and ROI should users seek in BMC TrueSight?

Enhanced Proactive Management: Reduces downtime through efficient monitoring.
Improved Troubleshooting: Provides visibility into systems for quick issue resolution.
Effective Integration: Blends well with other tools and platforms.
Resource Efficiency: Optimizes use of infrastructure and servers.
Global Support: Facilitates operations across sectors worldwide.

BMC TrueSight is widely used in performance and availability monitoring for infrastructure and applications, supporting the monitoring of servers, databases, networks, and IT environments. It is implemented to improve management and reduce downtime, serving needs in data centers and cloud services. Organizations leverage it for event management, comprehensive data center monitoring, and cloud services, using its capabilities for alerting, ticket creation, troubleshooting, and compliance, enhancing operational efficiency globally.

BMC Helix

Tivoli Netcool OMNIbus provides near real-time service assurance for business infrastructure, applications, servers, network devices and protocols, Internet protocols, storage and security devices.

IBM

Sample Customers

Ensono, Transamerica, Boston Scientific, Park Place Technologies, inContact, TD Ameritrade, PNC Bank

Consolidated Communications, €sterreichische Bundesbahnen (€BB), Capgemini

Buyer's Guide

BMC TrueSight vs. IBM Tivoli NetCool OMNIbus

September 2025

Free Report: BMC TrueSight vs. IBM Tivoli NetCool OMNIbus

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