BMC TrueSight vs IBM Tivoli NetCool OMNIbus comparison

BMC Helix and IBM are both solutions in the Event Monitoring category. BMC Helix is ranked #8 with an average rating of 8.5, while IBM is ranked #3 with an average rating of 8.0. BMC Helix holds a 7.1% mindshare in EM, compared to IBM’s 7.2% mindshare. Additionally, 86% of BMC Helix users are willing to recommend the solution, compared to 80% of IBM users who would recommend it.

BMC TrueSight

Read 51 BMC TrueSight reviews

3,880 Views
737 Comparison Views

86% willing to recommend

IBM Tivoli NetCool OMNIbus

Read 15 IBM Tivoli NetCool OMNIbus reviews

1,447 Views
1,085 Comparison Views

80% willing to recommend

BMC TrueSight

IBM Tivoli NetCool OMNIbus

Comparison Buyer's Guide

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Executive SummaryUpdated on Dec 7, 2025

BMC TrueSight and IBM Tivoli NetCool OMNIbus compete in IT monitoring solutions. TrueSight is often favored for its integration capabilities despite complexities, while Tivoli NetCool is valued for event correlation and legacy protocol support, although it faces pricing challenges.

Features: TrueSight offers an integrated platform for monitoring IT components, robust event management, and automated triage. It enables single-pane views and seamless integration with other monitoring tools. Tivoli NetCool OMNIbus provides advanced event correlation, multi-protocol support, and alarm prioritization.

Room for Improvement: TrueSight users note complexity in deployment and desire enhanced cloud monitoring features. Users also seek more significant resource efficiency to reduce management challenges. Tivoli NetCool OMNIbus users request better integration and an improved user interface, with concerns over multi-license requirements and limited artificial intelligence capabilities.

Ease of Deployment and Customer Service: Both solutions are primarily deployed on-premises, posing complexity and resource challenges. TrueSight requires substantial hardware resources and has a complex deployment process, while NetCool faces configuration and integration challenges. TrueSight's support is praised for its partner networks, while NetCool's support is highlighted as needing improvement in effectiveness and response time.

Pricing and ROI: TrueSight's pricing is considered high, with a complex licensing model based on devices and endpoints, though justified by its features' comprehensiveness. Tivoli NetCool OMNIbus is noted for its high costs, with separate licenses needed for different components. Despite high costs, users report operational efficiency and reduced downtime as key benefits leading to a return on investment.

To learn more, read our detailed BMC TrueSight vs. IBM Tivoli NetCool OMNIbus Report (Updated: February 2026).

Buyer's Guide

BMC TrueSight vs. IBM Tivoli NetCool OMNIbus

February 2026

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

BMC TrueSight

Ranking in Event Monitoring

8th

Average Rating

8.2

Reviews Sentiment

6.7

Number of Reviews

Ranking in other categories

Application Performance Monitoring (APM) and Observability (30th), IT Infrastructure Monitoring (31st), Cloud Monitoring Software (26th), AIOps (8th)

IBM Tivoli NetCool OMNIbus

Ranking in Event Monitoring

3rd

Average Rating

7.4

Reviews Sentiment

5.2

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of February 2026, in the Event Monitoring category, the mindshare of BMC TrueSight is 7.1%, down from 11.2% compared to the previous year. The mindshare of IBM Tivoli NetCool OMNIbus is 7.2%, down from 8.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Event Monitoring Market Share Distribution
Product	Market Share (%)
IBM Tivoli NetCool OMNIbus	7.2%
BMC TrueSight	7.1%
Other	85.7%

Event Monitoring

Featured Reviews

NikhilKalwint

Technical Specialist at ServiceIO

Has improved monitoring efficiency and supports fast issue resolution through responsive support and reliable automation

I work with BMC TrueSight and have been using it for eight-plus years BMC TrueSight brought a positive impact and benefits to our organization. The customization part is one of the advantages of the product, along with the monitoring capabilities. Automated root cause analysis and predictive…

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SadanandSadashivaiah

Senior Consultant AWS at Cognizant

Good GUI and accuracy in processing but needs automated incident management

There is a complex setup and configuration process. It requires experience. We've had integration capabilities. We have to assess the specific needs or objectives of the organization, including scaling of deployment, and integration points, before implementation. Then, we need to design the architecture, including server specification networks, configuration, and storage requirements. We also need to consider the environment setup, hardware, projecting, and virtual machines. We need to ensure that network settings, firewalls, and security protocols are configured to allow communication between the components. Once you have all of the requirements laid out, it will only take five to six hours to set up. It does depend on the level of connectivity. If you are connecting remotely, it may take a bit longer. I set it up for three environments: development, testing, and production. One person can set up the solution themselves. If you are doing a NetCool suite of products, it may take two to three resources. You may need to do some maintenance in terms of additional patching or upgrading.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The ability to pull hosts together to show what processes are running, so it can be used for change management."

"The most valuable feature of BMC TrueSight Operations Management is the dashboard presentation server."

"It is very helpful to be able to apply rule-based routing to alerts."

"It is a scalable solution."

"The fact that they have a very integrated relationship with Sentry Software, the Knowledge Module, is valuable... The richest feature for us is the number of Knowledge Modules that we can load into the product to add breadth of service to the customer. It enables us to move up the operational stack from hardware, to operating system, to application, and to cloud... That enables us to provide one pane of glass over all those layers - hardware, OS, app, and cloud."

"I believe that the ease of use and UI is great"

"From an administrative standpoint, what stands out in TrueSight is the ability to implement quickly. When they have a requirement to monitor something, we're able to turn that on quickly in their environment. We're able to set up new apps within a day."

"The solution provides visibility to our infrastructure, how it is, the resources we are monitoring, and quick updates when it has any problems. We have integrated it with ServiceNow to open instances."

More BMC TrueSight pros

"It's good for managed systems. The end query on the user interface is good. You can view lots of charts and graphs."

"The monitoring is the solution's most valuable feature."

"The most valuable feature is the event management capability."

"It is customer-centric. Customers can access the event list from their location or desktop and view the event. There is no need to go and connect to any other server and run events to have a view of all the events happening in the environment. We get a good response from customers about this feature and the main architecture of NetCool. Its processing is very good. Deduplication and correlation functionalities are good in this solution as compared to other solutions. A big advantage of NetCool is that it also supports multi-layered protocols. We can receive multiple events from different protocols like UDP, HTTP, and those events can be captured in NetCool."

"The most useful functions for monitoring purposes with IBM Tivoli NetCool OMNIbus are that it can be automated in many ways, and most importantly, it can communicate with many network components without requiring any medium connectors."

"The biggest plus points for me are the configurability and scalability of the solution, as well as the multi-tenancy of the platform."

"Probes are the best feature because they are well written which rarely requires you to write additional rules. These probes monitor activity within your environment."

"Offers very good event/alert drill-down and statistical reporting capabilities."

More IBM Tivoli NetCool OMNIbus pros

Cons

"The pricing could be better."

"In a large company of our size, we need multiple people in our company trained. So, I have to take the training classes. Then, I have to go and train the rest of my organization. I would prefer to say to the other people on my team, "Go to this link and..." Or, "Here's a list of training sessions that you can go to which are online and that are free." I think it would help the adoption of their product in the marketplace, personally."

"The sizing (which is difficult), the maintenance of it and the upgrade paths. This is a difficult area which is not easy to cover, as every client has a different approach of implementing the product."

"The product must provide application or service monitoring features."

"More modules for less popular applications and better documentation."

"The one piece that I would love to see is a general-purpose, configurable agent which would be a framework that you can deploy on anything, whether it be Java or anything else. It would allow you to easily deploy it on a platform that they support."

"We have a unique use case because BMC typically sells this solution into enterprises that are deploying it within their IT, versus to a managed services provider like us where we're supporting thousands of customers. Multi-tenancy and the scalability have been challenges along the way, as we've grown... If anything could have gone better as we were ramping this up and adding a lot of volume to it, I would say it's the scalability. That would be one thing that could be improved."

"Specifically around application performance monitoring, BMC is definitely not the market leader. The Dynatraces, the New Relics and the like are more of the market leaders in that space. I would like to see them grow that space a little bit more aggressively. It has not really been their bread and butter."

More BMC TrueSight cons

"The cost of the product is quite high. They should work to adjust their pricing models."

"I would like for the next release to be more user-friendly and out of date. The next release should focus on the cloud, AI, and ML technologies."

"Its technical support team takes longer to reply."

"Areas that could be better include the fact that the solution is only on-premises, lacks AI capabilities, and support response times could be quicker."

"They could enhance the visibility to give us a unified view of our entire IT infrastructure."

"The solution needs to invest in the development of a knowledge base and use of AI services for providing event resolution and intervention directions."

"Its integration could be better. They should provide an easier integration for all the monitoring stuff, and it will make things easier for us. Currently, there is a complexity in integrating it with a vendor application, and we have to use another tool to integrate it with a vendor application. To integrate some applications with NetCool, I need to install an IBM tool on top of it. It would be good if they can provide an API or any kind of interface that we can leverage while developing a new protocol interface or application. We should be able to use an API or interface with NetCool. Its GUI can also be better. As compared to other tools, it is not user friendly, and it is not easy to do stuff through GUI. Whenever we do anything on the GUI, it takes time. They need to focus on the GUI part, especially the dashboard. They should focus on how users can effectively drill down from one box to another. The visual appeal of the dashboard is as important as the data and functionality."

"There should be an easier-to-understand model, more of a flat-structured model rather than different tiers of licenses which complicates licensing."

More IBM Tivoli NetCool OMNIbus cons

Pricing and Cost Advice

"Though I have no clue about the tool's actual price, I know that it is astronomical."

"There is a big upfront cost when you buy the license, then there is annual maintenance. We look at, if I bought a license and paid for maintenance for five years, then average it out, what would be my monthly cost. We have had some of the competing tools come in around four dollars. This is coming in as a premium, which is why I don't have it deployed as I would like it. Therefore, we're in negotiations right now. If I can get it down to the four dollar range, I will triple my deployment in a year and a half."

"We pay license fees of between $150 and $200 per asset. There is an enterprise software license fee, and then you pay a percentage for your maintenance, and then Premier Support. For example, if you buy a two-year license for the product, then the maintenance fee is added to that for two years at X percent a year. Then there's a small fee on top of that for Premier Support..."

"They have changed the licensing fees."

"The cost depends on the usage."

"Consider scalability very carefully: how much you want to monitor and what components are very important. Then, depending on these two things, filter out unwanted metrics or attributes. If you do a good job at filtering the data, then your licensing costs will be manageable."

"We did a five-year, multimillion dollar deal."

"We're end-of-lifeing it now. Overall, the licensing costs of BMC are a challenge for us in that they're hard costs, whereas open-source monitoring has soft costs, where it's harder to line-item."

More BMC TrueSight pricing and cost advice

"It is a costly solution."

"You have to have the right level of budget to afford this solution."

"Its license cost is a little bit more than other solutions. Our customers expect a standard market price that is comparative to other products. For each and every NetCool OMNIbus component, we have to purchase a separate license. These components are not free with the product."

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Top Industries

By visitors reading reviews

Financial Services Firm

20%

Computer Software Company

Outsourcing Company

Government

Financial Services Firm

27%

Computer Software Company

15%

Energy/Utilities Company

Retailer

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	24
Midsize Enterprise	6
Large Enterprise	24

By reviewers
Company Size	Count
Small Business	3
Midsize Enterprise	5
Large Enterprise	7

Questions from the Community

What do you like most about BMC TrueSight Operations Management?

The solution provides visibility to our infrastructure, how it is, the resources we are monitoring, and quick updates when it has any problems. We have integrated it with ServiceNow to open instances.

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What is your experience regarding pricing and costs for BMC TrueSight Operations Management?

BMC TrueSight licensing costs are on the more expensive side.

See all answers

What needs improvement with BMC TrueSight Operations Management?

There are some complexities with deployment that could be improved in BMC TrueSight.

See all answers

What is your experience regarding pricing and costs for IBM Tivoli NetCool OMNIbus?

I would rate the pricing for IBM Tivoli NetCool OMNIbus as three, where one is a high price and ten is a low price.

See all answers

What needs improvement with IBM Tivoli NetCool OMNIbus?

Based on my experience and my colleagues' feedback, IBM can improve IBM Tivoli NetCool OMNIbus in automation with respect to using AI, as it lacks considerably compared to other tools. The integrat...

See all answers

What is your primary use case for IBM Tivoli NetCool OMNIbus?

My current use case for IBM Tivoli NetCool OMNIbus is for monitoring the networks.

See all answers

Comparisons

Dynatrace vs BMC TrueSight

Compared 6% of the time

BMC Helix Operations Management with AIOps vs BMC TrueSight

Compared 4% of the time

ServiceNow IT Operations Management vs BMC TrueSight

Compared 4% of the time

Zabbix vs BMC TrueSight

Compared 4% of the time

Centreon vs BMC TrueSight

Compared 4% of the time

More BMC TrueSight Competitors

ServiceNow IT Operations Management vs IBM Tivoli NetCool OMNIbus

Compared 20% of the time

SCOM vs IBM Tivoli NetCool OMNIbus

Compared 11% of the time

IBM Tivoli NetCool Impact vs IBM Tivoli NetCool OMNIbus

Compared 11% of the time

PagerDuty Operations Cloud vs IBM Tivoli NetCool OMNIbus

Compared 11% of the time

ScienceLogic vs IBM Tivoli NetCool OMNIbus

Compared 8% of the time

More IBM Tivoli NetCool OMNIbus Competitors

Product Reports

Buyer's Guide

BMC TrueSight

February 2026

Download BMC TrueSight product report

Buyer's Guide

IBM Tivoli NetCool OMNIbus

January 2026

Download IBM Tivoli NetCool OMNIbus product report

Also Known As

ProactiveNet, TrueSight Operations Management

Tivoli NetCool OMNIbus

Overview

BMC TrueSight offers extensive event management and seamless integration, providing comprehensive monitoring across varied infrastructures through its centralized console and Knowledge Modules.

BMC TrueSight delivers robust event management capabilities with seamless integration and comprehensive monitoring of diverse infrastructures. Its single console simplifies management, offering automated triage for standardized alerts, enhancing efficiency. Knowledge Modules support services from hardware to cloud, while proactive monitoring and capacity optimization enhance customization. It efficiently supports mixed environments by providing detailed insights and intelligently routing alerts to reduce noise. While improvements are needed in deployment, integration, AI, automation, reporting, and complexity reduction, it still meets diverse operational needs effectively.

What are BMC TrueSight's key features?

Robust Event Management: Offers efficient handling of events.
Seamless Integration: Integrates easily with existing systems.
Comprehensive Monitoring: Supports hardware to cloud infrastructure.
Centralized Console: Simplifies management processes.
Automated Triage: Standardizes alerts for better efficiency.
Proactive Monitoring: Improves forecasting and issue prevention.
Capacity Optimization: Efficiently manages resources.
Customizability: Tailors to specific service needs.

What benefits and ROI should users seek in BMC TrueSight?

Enhanced Proactive Management: Reduces downtime through efficient monitoring.
Improved Troubleshooting: Provides visibility into systems for quick issue resolution.
Effective Integration: Blends well with other tools and platforms.
Resource Efficiency: Optimizes use of infrastructure and servers.
Global Support: Facilitates operations across sectors worldwide.

BMC TrueSight is widely used in performance and availability monitoring for infrastructure and applications, supporting the monitoring of servers, databases, networks, and IT environments. It is implemented to improve management and reduce downtime, serving needs in data centers and cloud services. Organizations leverage it for event management, comprehensive data center monitoring, and cloud services, using its capabilities for alerting, ticket creation, troubleshooting, and compliance, enhancing operational efficiency globally.

BMC Helix

Tivoli Netcool OMNIbus provides near real-time service assurance for business infrastructure, applications, servers, network devices and protocols, Internet protocols, storage and security devices.

IBM

Sample Customers

Ensono, Transamerica, Boston Scientific, Park Place Technologies, inContact, TD Ameritrade, PNC Bank

Consolidated Communications, €sterreichische Bundesbahnen (€BB), Capgemini

Buyer's Guide

BMC TrueSight vs. IBM Tivoli NetCool OMNIbus

February 2026

Free Report: BMC TrueSight vs. IBM Tivoli NetCool OMNIbus

Find out what your peers are saying about BMC TrueSight vs. IBM Tivoli NetCool OMNIbus and other solutions. Updated: February 2026.

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