Try our new research platform with insights from 80,000+ expert users

BMC TrueSight Operations Management vs IBM Tivoli NetCool OMNIbus comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

BMC TrueSight Operations Ma...
Ranking in Event Monitoring
2nd
Average Rating
8.2
Reviews Sentiment
6.6
Number of Reviews
50
Ranking in other categories
Application Performance Monitoring (APM) and Observability (20th), IT Infrastructure Monitoring (16th), Cloud Monitoring Software (18th), AIOps (7th)
IBM Tivoli NetCool OMNIbus
Ranking in Event Monitoring
4th
Average Rating
7.4
Number of Reviews
14
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of January 2025, in the Event Monitoring category, the mindshare of BMC TrueSight Operations Management is 12.1%, down from 18.2% compared to the previous year. The mindshare of IBM Tivoli NetCool OMNIbus is 8.2%, down from 9.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Event Monitoring
 

Featured Reviews

Srri G - PeerSpot reviewer
The product is reasonably priced, but the solution is a little obsolete because it is deployed on-premise
If I want custom monitoring across a very large estate of more than 50,000 units, the on-premise deployment gets quite slow. The on-premise product’s performance must be improved. The solution is a little obsolete. That is why the solution moved to Helix, a SaaS operating system. The SaaS platform has the features I like. There is no point in BMC expanding TrueSight Operations’ console. It's high time that BMC starts a demise path for the product and is associated only with Helix. If we need any additional function, we must switch to Helix. Since TrueSight is deployed on-premise, the scalability and usage of the product are mainly focused on providing basic features and not enhanced features like analytics or cost analysis. People should move to a SaaS platform because on-premise products have limited storage and capacity.
Ahmed Salman - PeerSpot reviewer
Aids in network performance monitoring and management
I am working as a customer, mainly using IntelliQ and another product, IBM NetCool, Watson AI. These products are used for monitoring network performance and management.  The primary use case involves network performance monitoring, and it is compatible only with IBM DB2 IBM Tivoli NetCool…

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The most beneficial part of the product in terms of IT monitoring revolves around the areas involving automation, and it also serves as an end-to-end event management and incident management tool."
"It is breadth. It covers so many different technologies which can roll up into a single console."
"It has provided us with a single location to host all events to be viewed/monitored by our NOC. This has greatly helped them to streamline their processes."
"The initial setup of BMC TrueSight Operations Management was easy."
"The ability of this platform to monitor the very diverse assets that we maintain around the world is its most valuable feature... We support a vast array of manufacturers' equipment, like HP, IBM, Cisco, Dell, EMC, Hitachi... We can do it all with [this] one [solution]."
"Its event management capabilities are very open and flexible. I haven't seen a use case scenario with a customer that we couldn't actually solve the problem for, so it's really good. There are some interesting things that happen in an enterprise network (things that people don't normally expect), and the event management product is very flexible. You can solve problems as far as your imagination can go with it."
"It is a scalable solution."
"Using the TrueSight platform we can monitor server performance and notify the customers using the integrated ticketing for events. We can let them know if there are any issues with a server, or application, or database."
"It is an easy-to-use solution."
"OMNIbus is valuable for its compatibility and performance, as I haven't encountered any performance issues."
"IBM Tivoli NetCool OMNIbus supports legacy protocols like CORBA, Huawei, and other telecom protocols, which I find beneficial."
"Probes are the best feature because they are well written which rarely requires you to write additional rules. These probes monitor activity within your environment."
"It is customer-centric. Customers can access the event list from their location or desktop and view the event. There is no need to go and connect to any other server and run events to have a view of all the events happening in the environment. We get a good response from customers about this feature and the main architecture of NetCool. Its processing is very good. Deduplication and correlation functionalities are good in this solution as compared to other solutions. A big advantage of NetCool is that it also supports multi-layered protocols. We can receive multiple events from different protocols like UDP, HTTP, and those events can be captured in NetCool."
"The most valuable feature is the event management capability."
"The biggest plus points for me are the configurability and scalability of the solution, as well as the multi-tenancy of the platform."
"It's good for managed systems. The end query on the user interface is good. You can view lots of charts and graphs."
 

Cons

"I think the ease of deployment needs to be looked at. It would be great if the deployment was faster and easier."
"We have a unique use case because BMC typically sells this solution into enterprises that are deploying it within their IT, versus to a managed services provider like us where we're supporting thousands of customers. Multi-tenancy and the scalability have been challenges along the way, as we've grown... If anything could have gone better as we were ramping this up and adding a lot of volume to it, I would say it's the scalability. That would be one thing that could be improved."
"The one piece that I would love to see is a general-purpose, configurable agent which would be a framework that you can deploy on anything, whether it be Java or anything else. It would allow you to easily deploy it on a platform that they support."
"The graphs are extremely limited. We don't have a lot of dashboard options. To make reports and dashboards more useful, we usually need to integrate some dashboard solutions."
"The product must provide more AI capabilities."
"There are some small limitations with this tool in terms of reporting dashboards that fit all of the requirements of the individual customer."
"Reporting would be an area for improvement in TrueSight... We have almost 800 customers today on TrueSight and just under 10,000 assets. We need to be able to give a customer some information. If the customer's product fails, they'll ask us, "Did it have a problem beforehand?" We have all those events and we know all the problems it had beforehand. We have to be able to give them access to that kind of reporting. That's an enhancement that we need."
"BMC's solutions for cloud monitoring (monitoring of AWS and Azure resources) are very poor in stability and customization."
"Its technical support team takes longer to reply."
"The web portal and typical event controls are a little outdated."
"The solution needs to invest in the development of a knowledge base and use of AI services for providing event resolution and intervention directions."
"Its integration could be better. They should provide an easier integration for all the monitoring stuff, and it will make things easier for us. Currently, there is a complexity in integrating it with a vendor application, and we have to use another tool to integrate it with a vendor application. To integrate some applications with NetCool, I need to install an IBM tool on top of it. It would be good if they can provide an API or any kind of interface that we can leverage while developing a new protocol interface or application. We should be able to use an API or interface with NetCool. Its GUI can also be better. As compared to other tools, it is not user friendly, and it is not easy to do stuff through GUI. Whenever we do anything on the GUI, it takes time. They need to focus on the GUI part, especially the dashboard. They should focus on how users can effectively drill down from one box to another. The visual appeal of the dashboard is as important as the data and functionality."
"The solution has limitations in database integration as it cannot integrate with databases other than IBM DB2."
"There should be an easier-to-understand model, more of a flat-structured model rather than different tiers of licenses which complicates licensing."
"I would like for the next release to be more user-friendly and out of date. The next release should focus on the cloud, AI, and ML technologies."
"They could enhance the visibility to give us a unified view of our entire IT infrastructure."
 

Pricing and Cost Advice

"The tool is moderately expensive."
"The solutions are not the cheapest but are robust and stable. License model is rather complex and BMC do often change the model."
"The only possible additional cost that I can mention, that you might not be aware of, is that it uses Oracle partitioning, if you use Oracle. There are Oracle partitioning fees that go with that."
"We pay license fees of between $150 and $200 per asset. There is an enterprise software license fee, and then you pay a percentage for your maintenance, and then Premier Support. For example, if you buy a two-year license for the product, then the maintenance fee is added to that for two years at X percent a year. Then there's a small fee on top of that for Premier Support..."
"The solution is based on endpoints and knowledge models which can be costly."
"The price of BMC TrueSight Operations Management is very high. If there was more flexibility with the sizing of the licensing it would be helpful, especially during the pandemic. We have wanted to expend but the licensing cost is too high."
"Annual licensing amount depends on the customers requirements. Support is an additional fee and there are options for three and five year support."
"BMC TrueSight Operations Management is not on the cheaper side, but its pricing is on a case by case basis. Its licensing model is simple and based on the number of devices."
"Its license cost is a little bit more than other solutions. Our customers expect a standard market price that is comparative to other products. For each and every NetCool OMNIbus component, we have to purchase a separate license. These components are not free with the product."
"It is a costly solution."
"You have to have the right level of budget to afford this solution."
report
Use our free recommendation engine to learn which Event Monitoring solutions are best for your needs.
831,071 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
Financial Services Firm
25%
Computer Software Company
14%
Manufacturing Company
8%
Government
6%
Financial Services Firm
26%
Computer Software Company
17%
Energy/Utilities Company
8%
Manufacturing Company
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about BMC TrueSight Operations Management?
The solution provides visibility to our infrastructure, how it is, the resources we are monitoring, and quick updates when it has any problems. We have integrated it with ServiceNow to open instances.
What is your experience regarding pricing and costs for BMC TrueSight Operations Management?
Though I have no clue about the tool's actual price, I know that it is astronomical.
What needs improvement with BMC TrueSight Operations Management?
Cost is an issue with BMC TrueSight Operations Management. Though I am not responsible for the budget, I know that it is an expensive tool set when used only for event management. The tool's issue ...
What do you like most about IBM Tivoli NetCool OMNIbus?
The biggest plus points for me are the configurability and scalability of the solution, as well as the multi-tenancy of the platform.
What is your experience regarding pricing and costs for IBM Tivoli NetCool OMNIbus?
If the various HW elements are from the same vendor, a monitoring solution provided by that vendor or its partners will potentially result in lower licensing and operational costs. Moreover, for ve...
What needs improvement with IBM Tivoli NetCool OMNIbus?
IBM is working on converting NetCool to NetCool Operations Insight, which runs on Watson AI. There were areas needing improvement in terms of AI, however, they have migrated the entire NetCool suit...
 

Also Known As

ProactiveNet, TrueSight Operations Management
Tivoli NetCool OMNIbus
 

Learn More

 

Overview

 

Sample Customers

Ensono, Transamerica, Boston Scientific, Park Place Technologies, inContact, TD Ameritrade, PNC Bank
Consolidated Communications, €sterreichische Bundesbahnen (€BB), Capgemini
Find out what your peers are saying about BMC TrueSight Operations Management vs. IBM Tivoli NetCool OMNIbus and other solutions. Updated: January 2025.
831,071 professionals have used our research since 2012.