iboss Reviews

Name: iboss
Brand: iboss
Rating: 4.3 (14 reviews)

Vendor: iboss

4.3 out of 5

14 reviews
100% willing to recommend

139 followers

What is iboss?

iboss offers a comprehensive security platform designed for diverse use cases such as web filtering, data loss protection, corporate proxy services, and URL filtering.

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iboss is the #4 ranked solution in top Internet Security solutions, #4 ranked solution in top Web Content Filtering solutions, #8 ranked solution in CASB solutions, #10 ranked solution in top Secure Access Service Edge (SASE) solutions, #13 ranked solution in top Web Security Gateways, and #13 ranked solution in top ZTNA services. PeerSpot users give iboss an average rating of 8.6 out of 10. Based on the analysis of the 14 most recent iboss reviews, the overall sentiment is positive, with a sentiment score of 7.1. iboss is most commonly compared to Cisco Umbrella: iboss vs Cisco Umbrella. iboss is popular among the large enterprise segment, accounting for 58% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a computer software company, accounting for 13% of all views.

Helped 816,636 peers since 2012

Featured reviews

Jack Hamm

Vice President of Security and Engineering at a retailer with 10,001+ employees

Regarding features, we've primarily utilized the SASE feature, which has served as an excellent replacement for our traditional web proxies. Additionally, data center operations are inherently complex and involve hardware management. Consequently, the PaaS nature of this solution, eliminating the need to manage our hardware, was appealing. We extensively use its web proxy capabilities, particularly the category-based controls, enabling us to block generative AI sites that are not approved by policy. Although we've employed ZTNA in limited cases, we plan to expand its use. Notably, a desirable aspect was the uptime guarantee, with a seven-nine contract commitment exceeding any other network provider's guarantee I've encountered.

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Matt Crockford

Head of Cybersecurity at SES Water

One aspect we value about iboss is its simplicity. Their customer service is brilliant, and they are super responsive and knowledgeable. It's easy to roll out, and their understanding of our business made it seamless. We were impressed by the solution's mental health function, which can detect if someone needs help. It scans what users are browsing and flags warning signs so we can check to see if they are okay. We've had to use it a couple of times. The user interface is highly intuitive. Our IT team picked it up with minimal training. It's arranged so that it's easy to find where things are. Another advantage is the single pane of glass console, which gives you visibility into what's happening. We're not fully there yet because we haven't implemented zero trust, but we're excited about the possibilities from the demos we've seen. We launched a POC of iboss' ChatGPT Risk Protection feature two weeks ago. AI is a great tool, but you need to be careful what you put into it. My biggest fear is employees inputting sensitive corporate information or customer PII data into one of these chatbots. I was impressed by our trial of the feature. It's exactly what we wanted. Now, when a user goes to ChatGPT, there's a banner warning them not to share information, and we can block conversations containing customer data like bank details and email addresses. I don't want to stop people from using it, but we need visibility. We've only tried it on a test group of 15 people. You can configure it to look for specific keywords or integrate it with your DLP policy if you have that configured

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reviewer2559984

Information Security Expert at a government with 5,001-10,000 employees

The iboss system is highly reliable. The false positive rates are small compared to some other systems we've experienced through other partner agencies who use competing solutions. The administrator's console is laid out logically. New features are added in places that make sense, making the console easy to use from an administrative standpoint. It runs in the background seamlessly for an end user. The only time you know it's there is when you get caught in a policy decision that blocks a connection. The iboss console has absolutely improved security. We rely heavily on it for command and control traffic analysis, and we're using their SSL decryption function. We can look inside of encrypted connections to catch and prevent these botnets that are out there. It has saved us a countless number of times. We are a government entity with a Microsoft contract, so the single pane of glass is Microsoft. When we use any third-party tools, such as iboss, we feed into our Microsoft console, except the URL logs. We keep those separate for many internal reasons. We keep the URL logs, but the malware, CASB, and other information go directly into our Microsoft tenant. We've deployed the iboss into several of our Azure environments, and it does exceptionally well in most cases. It sees the traffic it's supposed to while ignoring the traffic we've told it specifically to ignore. The only thing we don't do with it is by recommendation from the actual vendor. We do not inspect database connections because of the intensity of those connections. The vendor told us not to look at those. It would probably end up causing latency issues with our connections. We were an early adopter of iboss' ChatGPT risk protection. We still use it because we've determined that it will work for us. We're working with their development team to enhance the feature sets. We tend to be on the leading edge of things in our field, which is rare for a government, but we're kind of a special group. We tell the vendors when we see things emerging and where they should go with these products. They've been excellent at adding these new features. It captures what we expect, and the features are there that we need. The ability to monitor and secure these conversations is outstanding. In fact, we've put in the framework to allow us to block content that should not be going into ChatGPT, Gemini, or Copilot. It allows you to force users to go to a particular AI console. In our case, we will force users in the near future to only use one AI platform, Copilot. We already know iboss can force users to go straight to Copilot if they try to go to any other platform. That's fantastic. It has a DLP feature that will capture data that shouldn't be leaving your enterprise as well when it finds it in any of these AI chats.

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iboss mindshare

Product category:

As of November 2024, the mindshare of iboss in the Secure Access Service Edge (SASE) category stands at 1.6%, down from 1.8% compared to the previous year, according to calculations based on PeerSpot user engagement data.

Secure Access Service Edge (SASE)

Key learnings from peers

Last updated Nov 8, 2024

Valuable Features

Iboss offers features like detailed reporting, granular filtering, and reliable content control. Users value its ability to scan extensive network traffic, malware detection, and seamless integration with existing platforms. It ensures security with advanced persistent threat prevention and includes capabilities like cloud proxy, SSL inspection, and SASE. Iboss simplifies operations with scalable deployment, intuitive interfaces, and responsive customer support. Users also highlight the mental health function and AI-related content monitoring as key advantages.

"The solution has massively improved our security posture, giving us full visibility into what our staff does online."
"We were impressed by the solution's mental health function, which can detect if someone needs help. It scans what users are browsing and flags warning signs so we can check to see if they are okay. We've had to use it a couple of times."
"iboss has significantly lowered the number of security incidents. It is crazy how much it blocks and how much it is aware of the outside danger."

Room for Improvement

Users express a need for iboss to enhance the navigation within reports, improve SSL decryption, and address app security risks. Reporting speed and DLP feature expansion are also desired. There are concerns about on-premise hardware limitations and integration with third-party applications. Users find zero trust configuration complex and support interactions sometimes feel inefficient. Additionally, the pricing and endpoint solutions could be improved, and more detailed website blocking explanations are sought.

"The reporting feature needs improvement."
"The reporting feature needs improvement. It doesn't give you the expected results. It is quite difficult to get the specific reports needed, and it is not as intuitive as the rest of the platform."
"I am currently doing a PoC of the zero trust aspect of it. Compared to other similar solutions, it is hard to get around each feature. It takes a while to get used to it."

ROI

Based on user feedback, iboss has provided a positive return on investment. Users have reported improved security, increased productivity, and reduced IT costs as a result of using iboss. Some have also noted that the platform is easy to use and provides excellent support. It appears that iboss has been a valuable investment for many organizations.

Pricing

Iboss pricing is generally considered competitive and transparent, offering a simple model based on users and access points, which aids in cost forecasting. Many find it less expensive compared to competitors, aligning well with budget constraints while providing comprehensive features. Though not the cheapest, its cost-effectiveness is appreciated by many, especially smaller organizations. Some perceive yearly increases, but the cost remains favorable compared to similar solutions in the market.

"It is not expensive, and it is also not cheap. iboss is priced right in the sweet spot for the number of features it offers."
"We have not priced the solution recently, but they were competitive with other vendors in the past."
"It is probably in line with other solutions, but I do not deal with the financial side."

Popular Use Cases

Organizations primarily utilize iboss for web filtering, data loss protection, proxy services, and network security. Deployed in K-12 schools and large enterprises, it manages internet content access and ensures safe browsing. With capabilities like SASE, ZTNA, cloud proxy, and SSL inspection, iboss adapts to varied needs. Many entities deploy it to support remote work, integrate AI, and provide botnet and malware protection, making it essential for security architecture during home-based operations.

Service and Support

Iboss customer service and support are highly rated. Users find their technical support knowledgeable, responsive, and efficient. English-speaking skills are praised, and their responsiveness during urgent and out-of-hours issues is noted. Premium support options include a dedicated account manager and 24/7 availability. Regular engagement with their team enhances issue resolution. Customers consistently describe their experiences as exceptional, even rating them nine or ten out of ten for their swift and effective problem-solving capabilities.

Deployment

Users found iboss's initial setup to be straightforward and quick, often managing deployment with minimal issues. Some reported complex configurations but appreciated responsive support. Initial deployment times varied from minutes to several weeks, influenced by organizational factors. Maintenance was generally minimal, with auto-updates being a convenient feature for many. Deployments often required cross-team collaboration and could be completed smoothly in environments with fewer bureaucratic hurdles, especially for companies without complex networking needs.

Scalability

Iboss is consistently found to be scalable by users across various organizations. Scaling involves steps like purchasing new equipment or adjusting capacity, and while cost is involved, it doesn't limit scalability. Users with different scale requirements report no performance issues. Some manage thousands of users without complaints, while smaller entities appreciate the flexibility. Generally, organizations have successfully scaled their infrastructure to accommodate growing needs without notable hindrances. Initial deployment and additional scaling efforts are straightforward.

Stability

iboss demonstrates high reliability with most users reporting minimal downtime and consistent performance. Some appreciate its exceptional stability, rating it highly, while others have experienced minor issues, often self-inflicted or related to certain administrative tasks like SSL certificate replacement. Growth sometimes influences stability, but the cloud transition has improved uptime. Users rarely encounter latency or major outages, finding it runs smoothly without widespread problems. Stability scores range from seven to ten.

These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.

Download our iboss Buyer's Guide for additional reliable information.

Review data by company size

By reviewers

By visitors reading reviews

Top industries

By visitors reading reviews

Financial Services Firm

13%

Computer Software Company

13%

Manufacturing Company

Government

Educational Organization

Healthcare Company

Comms Service Provider

Retailer

Construction Company

Insurance Company

Real Estate/Law Firm

Non Profit

Legal Firm

Energy/Utilities Company

University

Wholesaler/Distributor

Media Company

Hospitality Company

Performing Arts

Logistics Company

Transportation Company

Outsourcing Company

Consumer Goods Company

Recreational Facilities/Services Company

Pharma/Biotech Company

Aerospace/Defense Firm

Marketing Services Firm

Mining And Metals Company

Recruiting/Hr Firm

Compare iboss with alternative products

Learn more about iboss

iboss integrates advanced features to address dynamic security needs, leveraging its strength in SASE, ZTNA, AI initiatives, and cloud integration, while ensuring seamless operations for remote work. It excels in historical forensics, malware protection, and flexible cloud deployments. Users benefit from comprehensive traffic scanning, robust malware detection, and PaaS capabilities that reduce hardware management. An intuitive admin console ensures efficient management with content filtering and low false positives. SSL decryption enhances security, while DLP protects data in AI conversations. Deployment is rapid and scalable, allowing effortless integration with emerging technologies.

What features does iboss offer?

Granular Web Filtering: Provides precise control over web content access.
Traffic Scanning: Monitors data through multiple ports for security breaches.
Malware Detection: Ensures superior protection against malware threats.
PaaS Capabilities: Eliminates need for hardware management.
SSL Decryption: Enhances data protection by decrypting secure connections.
DLP Capabilities: Safeguards data during AI interactions.

What benefits and ROI should users consider?

Scalability: Adapts quickly to growing demands and emerging tech integration.
Rapid Deployment: Reduces time to implement security measures.
User-Friendly Admin Console: Facilitates efficient operations management.
Low False Positives: Increases accuracy of threat detection systems.

iboss finds significant application in sectors such as education, where web filtering for K-12 is crucial, and in corporate environments requiring robust proxy services and URL filtering for network security. Its adaptability is essential in scenarios demanding flexible, decentralized security frameworks, particularly for remote work setups.

iboss was previously known as iBoss Cloud Platform.

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iboss customers

More than 4,000 global enterprises trust the iboss Cloud Platform to support their modern workforces, including a large number of Fortune 50 companies.