What is our primary use case?
We are using the solution for integration purposes. We have our own DevOps pipeline. Jenkins is the key tool that is being used in the entire DevOps journey. It's like an automation build tool. It's a CI/CD: continuous integration and continuous deployment
What is most valuable?
We mostly enjoy the multi-branch pipeline support. We have multiple branches regarding, for example, the production environments. In this environment, we can use Jenkins for the deployment and integration of multiple branches.
The deploying and assessing of the development of our code and our application has been really useful.
It's getting a bit easier for us to use Jenkins, and it is really helping us.
The solution is stable.
It can scale easily.
Jenkins is pretty flexible and integrates with many products. As of now in the market, there is no vendor dependency. They are providing a lot of plugins, so it's not very difficult to integrate with others.
What needs improvement?
If they could provide some release management and integrated security like JFrog Xray and JFrog SonarQube, that would be ideal. If they could have a built-in security assessment, like a run times security assessment, or some engine within Jenkins, that would be great. We are expecting a collaborative solution. We'd prefer not to have to go through third parties. We want everything in a single place and without having to deal with extra applications and expenses.
I would want to see if they can add some security engines or security modules within the Jenkins portal so people wouldn't have to buy or go for some other outside products. As of now, security is the biggest concern. That should be the first priority after any technology.
They need to improve their documentation. When you compare it to Red Hat documentation which is very nice, you find that Jenkins does not provide much helpful documentation.
The product needs to showcase more use cases.
For how long have I used the solution?
I've used the solution for eight to ten years.
What do I think about the stability of the solution?
The stability is good. it's reliable. I'd rate the stability four out of five.
What do I think about the scalability of the solution?
The solution can scale quite well.
We only have 20 to 30 users on the product right now. It's something our development team uses daily.
How are customer service and support?
The other people handle support cases. I'm not quite sure how quickly they respond since we have different infra teams, so they handle all these cases.
Which solution did I use previously and why did I switch?
The only competitor to Jenkins is Argo CD for Jenkins. We are not using it yet.
The approach is now changing to GitOps. People are moving towards the GitOps rather than the old DevOps model. That's where the Argo CD or Flex comes in as alternative tools that are picking up interest in the market.
How was the initial setup?
It would be easier to set up the solution if they offered better documentation. With more direction, it would be easier to deploy the solution. The steps shown in the documentation are not very clear.
It shouldn't be like a puzzle. I have to search everywhere, every time, and Google what I need. Rather than going to blogs and some open-source community blogs, it's better to have its own documentation. It should be very straightforward and clearly show the steps, the minimum requirements, and the bottlenecks. It should all be centralized as well.
I'd rate the setup process a three out of five in terms of ease of implementation.
What's my experience with pricing, setup cost, and licensing?
I'm not sure of the exact pricing of the product. My understanding is that it is not very expensive. It's an open-source tool. They do also have an enterprise version, which is what we use. It's the same tool whichever you use, however, with enterprise, you get support.
What other advice do I have?
We are customers of Jenkins.
I'd rate the solution seven out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.