Jira Align Reviews

My company uses the solution for processing claims, specifically motor claims.

In my company, we found the solution to have many issues regarding its ability to handle claims and other processes since the solution is not available on a single window. The solution needs to be more simplified and should have more integration capabilities.

In my company, we found that the solution has a lot of integration problems between the communication channel and other related areas, because of which we cannot find any dashboards to connect directly from our client. It is difficult to integrate Jira Align with other products. We currently use Smartflo for communication purposes offered by Tata Tele Business Services since we want to integrate it with Jira Align to get our toll-free number as 1800. We face issues because of the integration problems between Jira and Smartflo. The aforementioned areas can be considered for improvement in the solution.

In the future, Jira Align should integrate and include an Indian toll-free number in its communication channel.

I have been using Jira Align for about six months. I don't know the version of the solution I use. My team uses the solution in our organization. My company is a customer of Jira Align.

In my company, ten people use the solution.

My company has contacted the solution's technical support. My team is not updated about the current situation regarding support since our company's IT manager handles the part related to technical support. Compared to the past, the support has improved a bit.

I read the technical support team of Jira Align a five out of ten.

Neutral

The deployment phase of Jira Align wasn't difficult. Jira Align does need a third-party component, like Twilio, that doesn't work in India if I want to integrate Smartflo's phone dialer in Jira Align.

The pricing aspect of the solution falls under the higher side of the spectrum. I have been looking at solutions available at lower rates.

My company pays approximately 399 USD per month for the solution. Maintenance and support are already included in the monthly costs paid towards the solution.

I am not satisfied with Jira Align, and because of this, I am looking at other solutions, like Zoho Desk, since it offers a complete ticket management system. Zoho Desk provides a single window compared to Jira Align, so we can integrate every solution in a single window. Jira Align is a little bit complicated to handle my ground-level work since it is a project management tool and not a ticket management system. My company is specifically looking for a solution that functions as a ticket management system.

Our company is currently looking at Zoho Desk since one of our technical members can easily handle the product going to previous experience with the tool.

My company is looking for a tool with a single dashboard that allows us to integrate Smarflo's phone dialer, but Jira could not provide any API links for such an integration.

I rate the overall product a six out of ten.

I'm a Jira application architect, and I support a major client. They use Jira Align to connect the business strategy to the work that's being done by the delivery teams. I adapt and implement the tool that supports their business processes. Sometimes I'm a release train engineer where I plan the work that's being done by multiple teams.

Being able to do PI planning, using the program levels is most valuable. I find that the program-level reporting is most useful.

However, I believe that each user would answer the question differently as it's a complex software used by many users. 

I would like to see Jira Align merge and integrate better with Jira as a whole. A lot of the time, the data from Jira won't map very well into Jira Align.

This tool is very stable.

This tool is very scalable. 

We have 5,000 people using this tool.

We pay a lot of money for them to provide support. I would rate their support a five on a scale from one to five.

Positive

The implementation is a little complex and took six months.

I deployed it onto a machine and installed it. The installation doesn't take too long because it is hosted by the vendor. However, the configuration of the tool does take a long time. I've been working on it for two years and I'm not done yet because more and more portfolios and teams are onboarding. 

This product is expensive.

Your business will need to understand the transformation as they are transforming into an agile business. Once you know that the transformation training is on track, then you can use this tool. If it is not on track, then the tool is not going to provide any real help. It is important to understand how you will adopt this tool.

I would rate Jira Align an eight out of ten. It is a pretty effective and powerful tool, but you will need to know what you're doing and the implementation to support your business is challenging. Part of the challenge comes from the fact that businesses are risk overt. People are afraid of failure and tend not to change, but if they are looking for a new tool I would suggest Jira Align, as it is very effective and helpful.

We use the solution for schedule management and to do any updates on projects that we have had. I am a project manager and our organization put together a portfolio for each of us to have our own set of projects listed specifically under Jira that we had to provide regular daily updates for.

This solution helped our organization by allowing us to do customizations easily for our fast-paced team environment.

The most valuable features are the ability to customize the entries and to update them quickly. Since the new version they released, we started utilizing the customization features to create specific codes and symbols for our teams that were not available before. For example, in team A each person had their own symbols and we had our own demarcation. When our project or task was completed, we had a code that we could enter online that let the main project managers know that it was time to remove it.

One of the biggest issues I found in the new version was once we clicked on one of the tasks that were specifically for our group and went to look at the other portfolios in other areas we had to browse all the way back to the beginning. If you click the back button, it would not work, it stayed the same place. Additionally, if you click on page B, but then you wanted to go back to page A it would not go back to page A. You would have to browse back to the portfolio and then find your group again and open it.

This was the only issue that I had with it and I am not sure if it is a Jira issue or it was because of the way the site was laid out.

I have been using Jira Align for approximately four years.

The solution is very stable. We had one issue but I cannot say if it was because of the network that we were on or if it was a limitation of the solution. Everything else about the solution was stable. The only time it was down was when our administrators announced they were going to take it down.

The scalability is good because when we started utilizing the solution we only had three teams and three different sections then from December to January the developers came together and it expanded to 76 different tasks across the teams. When we hit February we had over 300. It is easy to expand and it did not only encompass our teams but also had links to other teams that were outside of our main sets of teams.

Our whole agency was using the solution which is approximately 100 people.

When I sent an email out to the technical support I received a couple of answers back. I would say their technical support is good.

When I had to set up my own pages, it was quite easy. I had an enjoyable time creating my own test pages and it allowed me to change many features and test out the different settings. It was very easy to import new documentation and attachments and to set up sub-pages for our team to check in to Jira Align.

It was a large-scale effort for the implementation of the solution and there were three main supervisors overseeing the operation. We have a total of 12 administrators maintaining this version of Jira Align. 

I have evaluated ServiceNow.

My advice to others is this is a good solution and if you have multiple teams as we did that require you to provide daily updates then it is the ideal choice. You can track every entry and you can see when it is inputted by a timestamp. If you have a lot of mission-critical or time-sensitive activities, Jira is good for tracking and helping to keep everything organized.

This is an excellent solution and has great functionality.

I rate Jira Align an eight out of ten.

We use Jira Align for standard agile use cases. 

The tool helps us with better tracking across various departments. Jira Align is highly valuable for organizations due to its flexibility. With my experience as an administrator, I can attest that it can be tailored to meet the diverse needs of any organization. It helps to eliminate the mess created by Excel spreadsheets. 

The product needs to improve its configurations. 

I have been working with the product for a year. 

I rate Jira Align's stability a nine out of ten. 

I rate the product's scalability a ten out of ten. 

The tool's deployment is straightforward. 

Jira Align's pricing is reasonable. 

You need to start your evaluation with simple use cases. I rate the product a nine out of ten. 

The solution can be used to track and update testing progress. We can use it for test management, creating stories, and grading test cases and plans.

I have been using the tool to write test cases, prepare test plans, and create bugs. I like the way the UI functions.

The initial setup was a little bit complex. It involved many things.

I have been using the solution for three years.

The product is quite stable.

The product is scalable. More than 100 people are using the solution in our organization.

The admin team deploys and purchases the license. We use it whenever there is an account created in our name. We simply log in with our credentials and use the tool.

The tool is moderately expensive.

I recommend the solution to others. Overall, I rate the tool an eight out of ten.

I primarily use Jira Align for agile.

The framework could be better.

I've had no issues with Align's stability.

The license for Jira Align is priced fairly.

I would rate this solution nine out of ten.

We use the product for enterprise agile planning, aiding in project management and customer solutions.

The platform's communication features could be more robust for better team integration. 

We have been using Jira Align for Approximately three years now.

The technical support team responds quickly and resolves issues effectively.

Positive

The initial setup process was straightforward and deployed on the public cloud with minimal complexity. It is easy to maintain and we rely on support from the provider for any issues.

We integrate Jira Align with ERP systems like SAP using web services for seamless data exchange.

It facilitates team coordination and project tracking, especially with remote work.

I recommend it for companies with complex project management and agile practices.

I would rate it a nine; it's been instrumental in our project management strategies, though there's room for minor improvements.

Jira Align is an excellent tool for project management. We use it to manage our implementations and custom-developed solutions. 

Jira helps us perform complex implementations, and it has excellent tools that simplify task management. 

I like Jira's structured project plan, with tasks and subtasks. Jira can use various external plugins. Third-party providers can add new features to the solution. If I need some functionality, I can usually find an app for it. They have thousands. 

I have used Jira Align for about five years.

I rate Jira Align nine out of 10 for stability. 

I rate Jira Align nine out of 10 for scalability.

Jira's basic setup is easy, but more complex configurations require some expertise. 

We have seen a return. 

Jira Align is reasonably priced at a bout $7 per user. That's the basic price, but you can also purchase add-ons. 

I rate Jira Align nine out of 10. It's highly versatile. When you create Jira, you have two project options: company-managed and team-managed. Team-managed projects are limited. While they may seem complex initially, company-managed projects are much more flexible. Many people might think Jira is limited because they choose the simplest configuration. They should try starting with a company-managed project.