Jira Align Reviews

In my company, the solution is used for managing our day-to-day activities like kanban and scrum.

We have a scrum team in our company. We had adapted scrum long ago. We have been an agile team for a long time now. We do have many use-case stories and backlog items. As and when we get any backlog items, we record all those things in Jira and then build a kanban board and scrum board to take care of with our daily activities.

Jira Align has been quite a helpful tool for us because, without it, we would be juggling with all our story points or our backlog items, which would be difficult to manage. We were earlier managing all those things in Excel and other document tools. With Jira Align, everything looks quite organized since it gives us one place or acts as one solution for all our admin activities. Jira Align does not just help with the admin activity. Jira Align helps with the planning and helps its users know what was completed and is still pending. We can see all the backlog items and then analyze the workflow, which is quite helpful. We do have the reporting functionality in Jira Align, allowing us to take care of all the tasks and the backlog items from Jira and then build up some dashboards and other reports for senior management.

The most valuable features of the solution are Jira Align's dashboards and its ability to build customized reports because we have multiple teams here. Multiple people work on the same big chunk of activity, usually broken down into many tasks. With Jira Align, we get to know what task is assigned to which employee while analyzing the workload and identifying what is still pending, what is in process, and what or how many tasks were completed, which is helpful for us to manage a project. To manage our day-to-day activity, dashboard and reporting features are the most helpful.

An area of room for improvement is related to Jira Align's simplicity. Someone who is new to Jira or doesn't have many years of working experience in Jira Align gets easily lost because everything looks the same in the product. The navigational and other workflow features in Jira Align aim to provide ease of use that sometimes creates difficulty for a newcomer or someone new to Jira to get to know where they are once they are in the system. In Jira Align, the navigational feature or the ability to cross over to each screen should be made more precise, and then it would be much more helpful for someone new to Jira.

I have been using Jira Align for seven years. Our organization is a customer of Jira.

It is a stable solution. Stability-wise, I rate the solution a ten out of ten.

Scalability-wise, I rate the solution an eight out of ten.

In my workplace, we have 15 members, who are IT specialists, and mostly developers or architects working with Jira Align.

As of now, we haven't considered increasing the product's use.

I haven't had any experience with the solution's technical support since the tool was always intact and running.

I rate the initial setup a seven on a scale of one to ten, where one point is difficult, and ten is easy.

As a new user, I faced some difficulties when just starting to use Jira Align.

The deployment process takes around half a day, like four to five hours.

The installation phase was done in-house.

Two people, including the agile lead and product owner, are required for the maintenance of the solution.

I recommend Jira Align to those who do not have to handle a lot of backlog items because it gives you a one-stop solution to manage the workflow and then build insights, dashboards, or reports. Jira would be a much more enhanced option rather than using simple Excel sheets or other primary tools.

As a product, I am very much comfortable with it. My only suggestion related to its improvement would be simplifying its overall navigation.

Overall, I rate the solution a nine out of ten.

Our primary use case is for running agile sprints, for our weekly planning, task tracking, assignments, milestones, and reporting. I also use the burndown charts, velocity measurements, and developer productivity. We are customers of Jira.

I like the solution's ability to create a backlog and in the latest version, the epic view is very useful, you're basically creating a backlog and then dragging and dropping into the sprint. It's very cool. I also like the velocity and the reporting which provides good visibility, burndown charts, and particularly velocity measurement. I've found their email integration very useful and they have a configurable way of adding attributes. They have some of the mandatory fields, some of which are more advanced. The solution has an easy learning curve with the good documentation they provide. For power users, it's very useful.

One aspect that could be improved is that a ticket is declared as completed only when it is in the last column of the Jira board, regardless of the state it's in so that completed tickets don't get picked up because it goes by column rather than status. It's an annoying feature of Jira which they could improve. They could also add additional reporting capabilities. If I want to look at a graph of the performance and progress of a particular developer, I can't do that. GitHub gives a lot of good statistics on developer activity, productivity, and I'm not getting it here. It would be a useful thing to have. 

Another feature I would love to have is an inline ticket creation from the  board. Right  now, I have to move to backlog, create ticket and then come back. 

I've been using this solution on and off for the last 10 years.

There are no issues around stability. Solution is available as a software as a service. I have not faced any outages or bugs which affect our work so far. Its been fairly stable. 

I haven't had any performance issues in terms of scalability. We only have 10 users and it's working well. I know Jira is also used by enterprise organizations, so I don't think scalability is an issue. 

I have used FreshRelease and Rally before. When I moved on, I had several options and found Jira hosted by atlassian to be the most viable solution for our startup. It works well so I'll stick with it. key point was it was integrated well with other tools used by us. 

The initial setup was straightforward, it's available over the web browser so there's no installation, it's just a matter of registering. The whole thing would have taken an hour maximum. It's pretty seamless. 

well, clarity in terms of what we need to do this week. This reduces friction and translates into velocity and productivity. 

The cost is $3 per user. So I'm paying $24 for eight users. We're just having an issue with the license flipping back to a free plan each week and I need to raise a ticket on that. Otherwise, it's seamless. 

Have used other solutions in the past. Jira was chosen because it seemelssly integrated with bitbucket and confluence and provides an integrated collaboration environment. 

Jira is great for small and enterprise organizations. I highly recommend it for startups. Another benefit is that Atlassian gives me Jira, Confluence, Bitbucket, and Trello, they're a useful stack. I can use Jira for project management and agile management, Confluence for content collaboration, Bitbucket for code repository management and Trello can be used for a daily to-do list. It's all integrated. Atlassian has the key advantage of having been in the market for a long time.

I rate the product nine out of 10. 

My company uses the solution for processing claims, specifically motor claims.

In my company, we found the solution to have many issues regarding its ability to handle claims and other processes since the solution is not available on a single window. The solution needs to be more simplified and should have more integration capabilities.

In my company, we found that the solution has a lot of integration problems between the communication channel and other related areas, because of which we cannot find any dashboards to connect directly from our client. It is difficult to integrate Jira Align with other products. We currently use Smartflo for communication purposes offered by Tata Tele Business Services since we want to integrate it with Jira Align to get our toll-free number as 1800. We face issues because of the integration problems between Jira and Smartflo. The aforementioned areas can be considered for improvement in the solution.

In the future, Jira Align should integrate and include an Indian toll-free number in its communication channel.

I have been using Jira Align for about six months. I don't know the version of the solution I use. My team uses the solution in our organization. My company is a customer of Jira Align.

In my company, ten people use the solution.

My company has contacted the solution's technical support. My team is not updated about the current situation regarding support since our company's IT manager handles the part related to technical support. Compared to the past, the support has improved a bit.

I read the technical support team of Jira Align a five out of ten.

Neutral

The deployment phase of Jira Align wasn't difficult. Jira Align does need a third-party component, like Twilio, that doesn't work in India if I want to integrate Smartflo's phone dialer in Jira Align.

The pricing aspect of the solution falls under the higher side of the spectrum. I have been looking at solutions available at lower rates.

My company pays approximately 399 USD per month for the solution. Maintenance and support are already included in the monthly costs paid towards the solution.

I am not satisfied with Jira Align, and because of this, I am looking at other solutions, like Zoho Desk, since it offers a complete ticket management system. Zoho Desk provides a single window compared to Jira Align, so we can integrate every solution in a single window. Jira Align is a little bit complicated to handle my ground-level work since it is a project management tool and not a ticket management system. My company is specifically looking for a solution that functions as a ticket management system.

Our company is currently looking at Zoho Desk since one of our technical members can easily handle the product going to previous experience with the tool.

My company is looking for a tool with a single dashboard that allows us to integrate Smarflo's phone dialer, but Jira could not provide any API links for such an integration.

I rate the overall product a six out of ten.

I'm a Jira application architect, and I support a major client. They use Jira Align to connect the business strategy to the work that's being done by the delivery teams. I adapt and implement the tool that supports their business processes. Sometimes I'm a release train engineer where I plan the work that's being done by multiple teams.

Being able to do PI planning, using the program levels is most valuable. I find that the program-level reporting is most useful.

However, I believe that each user would answer the question differently as it's a complex software used by many users. 

I would like to see Jira Align merge and integrate better with Jira as a whole. A lot of the time, the data from Jira won't map very well into Jira Align.

This tool is very stable.

This tool is very scalable. 

We have 5,000 people using this tool.

We pay a lot of money for them to provide support. I would rate their support a five on a scale from one to five.

Positive

The implementation is a little complex and took six months.

I deployed it onto a machine and installed it. The installation doesn't take too long because it is hosted by the vendor. However, the configuration of the tool does take a long time. I've been working on it for two years and I'm not done yet because more and more portfolios and teams are onboarding. 

This product is expensive.

Your business will need to understand the transformation as they are transforming into an agile business. Once you know that the transformation training is on track, then you can use this tool. If it is not on track, then the tool is not going to provide any real help. It is important to understand how you will adopt this tool.

I would rate Jira Align an eight out of ten. It is a pretty effective and powerful tool, but you will need to know what you're doing and the implementation to support your business is challenging. Part of the challenge comes from the fact that businesses are risk overt. People are afraid of failure and tend not to change, but if they are looking for a new tool I would suggest Jira Align, as it is very effective and helpful.

We use the solution for schedule management and to do any updates on projects that we have had. I am a project manager and our organization put together a portfolio for each of us to have our own set of projects listed specifically under Jira that we had to provide regular daily updates for.

This solution helped our organization by allowing us to do customizations easily for our fast-paced team environment.

The most valuable features are the ability to customize the entries and to update them quickly. Since the new version they released, we started utilizing the customization features to create specific codes and symbols for our teams that were not available before. For example, in team A each person had their own symbols and we had our own demarcation. When our project or task was completed, we had a code that we could enter online that let the main project managers know that it was time to remove it.

One of the biggest issues I found in the new version was once we clicked on one of the tasks that were specifically for our group and went to look at the other portfolios in other areas we had to browse all the way back to the beginning. If you click the back button, it would not work, it stayed the same place. Additionally, if you click on page B, but then you wanted to go back to page A it would not go back to page A. You would have to browse back to the portfolio and then find your group again and open it.

This was the only issue that I had with it and I am not sure if it is a Jira issue or it was because of the way the site was laid out.

I have been using Jira Align for approximately four years.

The solution is very stable. We had one issue but I cannot say if it was because of the network that we were on or if it was a limitation of the solution. Everything else about the solution was stable. The only time it was down was when our administrators announced they were going to take it down.

The scalability is good because when we started utilizing the solution we only had three teams and three different sections then from December to January the developers came together and it expanded to 76 different tasks across the teams. When we hit February we had over 300. It is easy to expand and it did not only encompass our teams but also had links to other teams that were outside of our main sets of teams.

Our whole agency was using the solution which is approximately 100 people.

When I sent an email out to the technical support I received a couple of answers back. I would say their technical support is good.

When I had to set up my own pages, it was quite easy. I had an enjoyable time creating my own test pages and it allowed me to change many features and test out the different settings. It was very easy to import new documentation and attachments and to set up sub-pages for our team to check in to Jira Align.

It was a large-scale effort for the implementation of the solution and there were three main supervisors overseeing the operation. We have a total of 12 administrators maintaining this version of Jira Align. 

I have evaluated ServiceNow.

My advice to others is this is a good solution and if you have multiple teams as we did that require you to provide daily updates then it is the ideal choice. You can track every entry and you can see when it is inputted by a timestamp. If you have a lot of mission-critical or time-sensitive activities, Jira is good for tracking and helping to keep everything organized.

This is an excellent solution and has great functionality.

I rate Jira Align an eight out of ten.

We use Jira Align for service desk and backlog project management.

The product provides better logging and reporting, particularly for tracking changes and incidents. Service desk management has a straightforward process for handling incidents and problems. However, a notable challenge lies in managing multiple projects created by numerous stakeholders, which can lead to a lack of control and understanding of project purposes.

The product's most valuable feature is CMDB for services desk management and backlog projects.

Jira Align's cost needs improvement.

We have been using Jira Align for three years.

I rate the platform's stability a nine out of ten.

We are working on making the scalability more user-friendly for non-technical people. It is challenging for business users and requires some training. There could be specific documentation for stakeholders to understand the process.

We take help from a certified third party for technical support services. It needs improvement. They could provide a better contract agreement.

We take the assistance of a third-party partner to ensure proper support and project configuration. My role involves scrutinizing the impact of proposed changes or tools on our processes and workflows. I have to ensure that it aligns with organizational requirements.

We are getting help from a consultant and using in-house resources for implementation.

We can purchase the platform's yearly or quarterly subscription, depending on licensing packages. We have to utilize many add-on functionalities only available in the box. At the same time, most of the add-ons are free. We have to incur the cost of a few.

The platform's most valuable features for aligning teams with business objectives include its capacity to offer clarity on implementing ITIL methodology within the organizational framework.

We are planning to transition to Jira Cloud for better reporting. We are currently using the data center version with the eazyBI plugin, which has proven fairly usable, particularly in addressing reporting needs.

I recommend it for a development team. It is an efficient ITSM tool.

I rate it a seven out of ten.

The solution can be used to track and update testing progress. We can use it for test management, creating stories, and grading test cases and plans.

I have been using the tool to write test cases, prepare test plans, and create bugs. I like the way the UI functions.

The initial setup was a little bit complex. It involved many things.

I have been using the solution for three years.

The product is quite stable.

The product is scalable. More than 100 people are using the solution in our organization.

The admin team deploys and purchases the license. We use it whenever there is an account created in our name. We simply log in with our credentials and use the tool.

The tool is moderately expensive.

I recommend the solution to others. Overall, I rate the tool an eight out of ten.

I primarily use Jira Align for agile.

The framework could be better.

I've had no issues with Align's stability.

The license for Jira Align is priced fairly.

I would rate this solution nine out of ten.