Jira Align Reviews

We have a semi-detailed project plan, and our software groups break down design feature X into sub-tasks in Jira and assign estimates, resources, and due dates. Then they manage a sort of agile sprint. They'll look at task items within the next two weeks, and they track that at the beginning of that two-week sprint. At the end of the two-week sprint, they again see where they ended up. We have had people using it to do essentially earned value calculations. They look at what percentage of work has been completed by estimating the total work for a task or set of tasks, and then they track hours spent against those tasks and percentage complete. 

The most valuable feature is that engineers can access the Jira database and just search for the tasks that are assigned to them. They can then update the status on their own in those records that are assigned to them. 

There is no linkage between the Jira records and the overarching schedule. We maintain the overarching schedule in Microsoft Project, and there is no linkage back and forth with the Jira tasks. They are independent of each other.

I have not heard anybody complaining about it.

I suspect it is scalable. We have had semi-large software projects managed through it.

We can also use Microsoft Project. However, we generally can't post a Microsoft Project schedule and have each individual engineer go in and update their own tasks or even look at it. In fact, most of the engineers don't even have Microsoft Project as a tool on their PCs. So, they rely on the project manager to post a PDF version of the schedule, and essentially, we end up having to have a meeting every week to say, "Okay, you guys were working on these things, and they were due this week. Did you get them done or not?"

It is not a project management solution in itself. I would call it an adjunct tool to something like Microsoft Project. In Jira, I don't see a way to show project or task dependencies or even a high-level schedule layout. It is more for the individual tasks that are going to be done in the next two-week period, but the big picture of why you have to do those things in that two-week period is kind of missing.

I would rate this solution an eight out of ten. It is not perfect, but I also don't see any big problems with how we're using it.

We use Jira Align for service desk and backlog project management.

The product provides better logging and reporting, particularly for tracking changes and incidents. Service desk management has a straightforward process for handling incidents and problems. However, a notable challenge lies in managing multiple projects created by numerous stakeholders, which can lead to a lack of control and understanding of project purposes.

The product's most valuable feature is CMDB for services desk management and backlog projects.

Jira Align's cost needs improvement.

We have been using Jira Align for three years.

I rate the platform's stability a nine out of ten.

We are working on making the scalability more user-friendly for non-technical people. It is challenging for business users and requires some training. There could be specific documentation for stakeholders to understand the process.

We take help from a certified third party for technical support services. It needs improvement. They could provide a better contract agreement.

We take the assistance of a third-party partner to ensure proper support and project configuration. My role involves scrutinizing the impact of proposed changes or tools on our processes and workflows. I have to ensure that it aligns with organizational requirements.

We are getting help from a consultant and using in-house resources for implementation.

We can purchase the platform's yearly or quarterly subscription, depending on licensing packages. We have to utilize many add-on functionalities only available in the box. At the same time, most of the add-ons are free. We have to incur the cost of a few.

The platform's most valuable features for aligning teams with business objectives include its capacity to offer clarity on implementing ITIL methodology within the organizational framework.

We are planning to transition to Jira Cloud for better reporting. We are currently using the data center version with the eazyBI plugin, which has proven fairly usable, particularly in addressing reporting needs.

I recommend it for a development team. It is an efficient ITSM tool.

I rate it a seven out of ten.

We used Jira Align as an ITSM. The solution uses Slack as well. We use Confluence.

I found Confluence most valuable.

For an ITSM tool to be maximized in an organization, it should be tailor-fitted. Unfortunately, some are not good at programming these applications. For example, we've used Jira for some time but never configured the SLA. It depends on the person who is programming the software.

When it comes to a weakness, I don't know if Jira provides training for people who want to be certified with the solution, so that is one of the problems. We depend on the vendor, and the vendor doesn't have enough time to support us, so we need training from Jira.

ServiceNow has a lot of resources. So that may be the game changer there.

I have one year of experience.

Jira Align is stable.

Jira Align is scalable.

When we deployed Jira, there was no support. It's not a problem on the vendor side. It's a problem because no one is properly managing the service services. There is no vendor management at all. But it's not Jira's fault.

The initial setup is quite dynamic.

To be honest, if your company does not have a software developer team, choose something else. If you're not planning to make an SLA, just use something else.

I rate Jira Align a five out of ten.

Jira didn't do the portfolio very well, so the use case was trying to do the work with multiple teams. Jira couldn't do that out of the box.

The linking of PI Objectives with different features was one of the cool things. It had features, epics, and stories out of the box. 

It should just have the integration with Jira. We haven't looked at it since Atlassian bought the product.

I had a little bit of experience with it when we tested it. We just did a review of it while trying to compare three products.

We dealt with some folks over there. I can't remember who we worked with there. Their support was really good because they were trying to sell us the product. They were trying to get a procurement, so they were really nice, but I can't say about the support after the product purchase.

We compared AgileCraft, Rally, and ALM Octane. We decided not to go with AgileCraft because of the expense of doing it.

I would rate AgileCraft a seven out of 10.

The most valuable feature of Jira Align is the overall team vision.

Jira Align can improve the visibility of executive teams.

I have been using Jira Align for approximately one year.

Jira Align is highly stable because it is on the cloud.

The scalability of Jira Align is very good.

I have used technical support many times.

I would rate the support from Jira Align a four out of five.

Jira Align is very complex software. It's necessary that the customer have a good experience and understanding of Agile to be able to implement and scale it.

I rate the initial setup difficulty of Jira Align a two out of five.

I have had to have advisors in the executive teams to maintain the activity in the solution. We have five people that maintain the software.

My advice to others wanting to implement the solution is to have a lot of Agile experience.

I rate Jira Align an eight out of ten.

We use Jira Align for project management, product planning, and reporting.

The most valuable features of Jira Align are its product roadmap and reporting.

Jira Align's user interface needs improvement because its user experience is really bad. It takes around a week to onboard any team member in Jira Align because it has a lot of nuances. The materials used to go through the Jira Align tool are time-consuming and academic. I have used Jira Align for eight years, but I had to keep doing many things with Jira for at least three months to understand everything.

Jira Align doesn't recommend anything. Jira Align should improve its AI offerings because it currently has zero AI. The solution's release notes, user stories, and templates are far more boring.

I have been using Jira Align for eight years.

Jira Align's technical support is very bad. It takes around three days for the technical support team to even reply to a customer on how to resolve some issues.

Jira Align is an expensive solution.

Jira Align is deployed on-cloud in our organization.

Overall, I rate Jira Align six and a half or seven out of ten.

I used Jira Align when I was working with CACI. We use Jira Align to build and manage workflows, which allows each team to understand their work.

Jira Align helps us manage communication and tasks for a variety of teams without overlap.

I like how things can be sorted out, and it shows the different objectives one can do. You could also create a team view that would allow your team to see work outcomes. Jira Align also helps with the reporting, because we can export data to Excel or another format.

The workflows are scalable from portfolio to individual level but can sometimes be complex to navigate.

I used Jira Align for about a year.

It was very stable, and I liked the refresh rate. I know a lot of it also depends on personal network connectivity, but it instantly updates changes.

When you sign in, you will see the different objectives that you would have, and then it would show you bigger objectives, your status, who was using it, and what they completed and what wasn't. If there are linked topics that were part of it, then it will show the aligned tasks.

The support team was very helpful, knowledgeable, and very responsive. Also, when you visit their forum page, they have a chat thread where you can look up problems or questions with other users and get answers from there.

I wasn't part of the initial setup, but the setup was easy when I got access to Jira Align. It was easy to personalize after I signed in, and I could put in my icon, picture, background picture, and thumbnail. So it is easily customizable and you can set up your page. With that, it was easy for all teams to organize their profiles.

The pricing wasn't something they exposed me to because the business development team handled it.

My company is a partner of Atlassian, a Jira vendor. We deploy the solution through a public cloud.

Some of the most valuable features are the configurations and dashboards.

I have not had any issues with Jira Align.

I have been using Jira Align and Jira Service Management for two years. 

The stability of this solution is fine.

The scalability of Jira is fine.

Deployment was very complex.

My company does installations and implementations for Jira.

The software is very good, but the price is expensive. Our licensing costs are on a monthly basis, but there are no additional costs to the standard license fees.

I have also evaluated ServiceNow ITBM, but I believe that Jira Align is better.

I would rate this solution 7 out of 10 because of the price.