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IT & Project Manager at ENERIT
Reseller
An easy-to-use and well supported solution for our SMB customers
Pros and Cons
  • "The most valuable features are its ease of use, excellent pricing, and it is platform agnostic."
  • "I would like to see better support from their support team."

What is our primary use case?

This solution is our SMB alternative to Exchange. We have installed it for more than forty SMB customers, in a Linux environment with all of the collaboration features.

How has it helped my organization?

This is the first SMB product in our portfolio. It has improved our ability to offer customers a solution with ease of use, ease of support, and Kerio's ability to cover all of the aspects offered by their big counterparts.

What is most valuable?

The most valuable features are its ease of use, excellent pricing, and it is platform agnostic.

What needs improvement?

I would like to see better support from their support team.

Buyer's Guide
KerioConnect
October 2024
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For how long have I used the solution?

More than ten years.

Disclosure: My company has a business relationship with this vendor other than being a customer: GFI-Kerio reseller in Ecuador.
PeerSpot user
Director at a tech services company with 1-10 employees
Real User
Not user-friendly, and the setup is complex
Pros and Cons
  • "We have contacted technical support a handful of times and received some assistance."
  • "It could be simpler to use and install, but I still wouldn't use it because there isn't a compelling use case."

What is our primary use case?

We have not used this solution on a business level, but we have had other clients who are using this solution.

We don't have uses for this solution, but some users have historically used it where they had onsite or on-premises email servers.

What needs improvement?

With the ubiquity of Microsoft Exchange, we don't see it being used very often.

I don't find it easy to use, but it might be because it is not my main technology.

It could be simpler to use and install, but I still wouldn't use it because there isn't a compelling use case.

For how long have I used the solution?

I have been dealing with Kerio Connect for two years.

I can be deployed both on the cloud, and on-premise, it depends on what our clients use.

What do I think about the scalability of the solution?

We have five customers who use this solution.

How are customer service and support?

We have contacted technical support a handful of times and received some assistance.

Which solution did I use previously and why did I switch?

We also use Microsoft Exchange.

How was the initial setup?

In my opinion, I find the setup to be complex.

The number of people required to maintain this solution depends on the size of their team.

What other advice do I have?

I don't particularly like this solution. I prefer Microsoft solutions. I am more comfortable using them. I have more experience.

I would not recommend this solution to others.  I would not really use this solution, most of our clients use 365.

I would rate Kerio Connect a two out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
Buyer's Guide
Download our free KerioConnect Report and get advice and tips from experienced pros sharing their opinions.
Updated: October 2024
Buyer's Guide
Download our free KerioConnect Report and get advice and tips from experienced pros sharing their opinions.