We used the solution for one of the last accounts, which had Zen Desktop 7.15 on-prem with PVS and multiple geographic locations. There were almost 10,000 end users using the applications and VDI desktops, and the solution was used to generate reports of user performance.
The main challenge for this solution is its lack of availability for training and in-depth troubleshooting steps. I have worked as an operations engineer, implementation engineer, and architect in India. However, the solution is not readily available to every customer. For example, if a company purchases a license and implements the solution, the BAU operation team may be unfamiliar with the product. The solution provides some free training and videos on its website, but it could improve its training and support for customers who purchase a license. Additionally, I have found it difficult to get support for production-related issues. The solution could improve its response time for these issues.
