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Pros & Cons summary

Buyer's Guide

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Prominent pros & cons

PROS

The RFS portion is the most valuable feature of Loom Systems.
Loom Systems is highly scalable, supporting organizational expansion.
Users can develop their own apps within Loom Systems, which can be configured simply.
Loom Systems is useful for infrastructure monitoring.
Loom Systems is a flexible platform, adaptable to various needs.

CONS

Change management within Loom Systems needs improvement.
More process automation is required in Loom Systems.
Reporting capabilities in Loom Systems are weak and need enhancement.
Discovery and mapping require significant human intervention in Loom Systems.
Loom Systems lacks effective priority levels for incidents.
 

Loom Systems Pros review quotes

MM
Mar 5, 2020
You can develop your own apps within Loom, and they can be configured very simply.
Keerthi Kumar Sangaraju - PeerSpot reviewer
Sep 6, 2022
What I like best about Loom Systems is that you can use it for infrastructure monitoring. I also like that it's a flexible solution.
it_user1143600 - PeerSpot reviewer
Mar 5, 2020
The solution is absolutely scalable. If an organization needs to expand it out they definitely can.
Find out what your peers are saying about ServiceNow, Moogsoft, BigPanda and others in IT Infrastructure Monitoring. Updated: November 2024.
816,636 professionals have used our research since 2012.
it_user1167156 - PeerSpot reviewer
Feb 26, 2020
The RFS portion of the solution is the product's most valuable feature.
 

Loom Systems Cons review quotes

MM
Mar 5, 2020
The discovery and mapping still takes a lot of human intervention, it's quite resource heavy,
Keerthi Kumar Sangaraju - PeerSpot reviewer
Sep 6, 2022
What's lacking in Loom Systems is the level of priority for each incident. For example, after implementation and there was a huge impact on the client, and the client comes back to you and says that there's an incident, that there needs to be an immediate resolution for it, you'll see severity one, severity two, etc., in Loom Systems, rather than priority levels. It would be better if the incidents can be defined as low priority, medium priority, or high priority.
it_user1143600 - PeerSpot reviewer
Mar 5, 2020
The reporting is a bit weak. They should work to improve this aspect of the product.
Find out what your peers are saying about ServiceNow, Moogsoft, BigPanda and others in IT Infrastructure Monitoring. Updated: November 2024.
816,636 professionals have used our research since 2012.
it_user1167156 - PeerSpot reviewer
Feb 26, 2020
The change management within the solution needs to be improved. There needs to be more process automation.