Lucidchart Reviews

We use it for primarily for two things:

1. Website architecture design.
2. Process flow diagrams.

Most of our company's designers and I are on Macs along with a few other Mac users, then everybody else is on Windows machines. I also have a Windows machine, so it has to work on both.

We use it for a lot of things. It is the easiest way that we have found to document processes, and we have a lot of those. We do a lot of web architecture. It's also the easiest way to create those charts and work collaboratively, so multiple people can be in making edits. We use it a lot more than I thought we would.

We don't email documents around. Anybody can get in and make changes to the document that they need to. This is one of the key aspects of it, especially now we are all working remote and particularly when you're working on something like website architecture.

It has become a little simple and clearer to finalize things, like website architecture, by clearly sharing them with the client. So, they understand every page and where it fits into the site.

It is a faster way to do architecture. As far as having some project processes documented, you don't have to reinvent the wheel every time and ask a lot of questions about, "How do we do this?" That part of it is much more efficient.

What I like about Lucidchart is its flexibility of how you put things together along with its intuitive sense. That makes it really fast to put together, unlike some other platforms. It has a nice balance between being powerful and simple, where some of the other platforms go too far and are too powerful.

It is great for complex process design. There is a balance between power and simplicity. It lets me do everything that I need it to do without it being complex to implement.

Lucidchart's capabilities for visualizing and understanding process flows or workflows is excellent. The way that you put together the parts of charts and edit the chart are all very intuitive and easy to use.

Sometimes, I have created charts with a lot of layers, which locks down parts of the chart and hides parts of the chart to edit it. If they have a better way to deal with specific layers when it gets complex, then that would be helpful. I would like to see something like an illustrator program, where they have a pallet of these layers that I want and don't want as well as being able to see each layer individually. That is the one thing that could be helpful.

I have been using it for a couple of years.

I have never run into a problem. I have never had the site crash on me or lose a document or document file. So, stability has never been a question or issue.

We are a relatively small company of 40 people, where 10 to 15 people have used Lucidchart. There are probably eight of us who are real regular users of it, so scalability hasn't been a factor. 

Our users' job roles vary. They are mostly account management and development.

I don't know that I have ever really used the formal technical support. I have used the documentation on it, where I had to look up how to do things, but I have never had to reach out to the technical support.

I have had clients send me Visio files. However, most people at the company were using Adobe Illustrator, Microsoft Word or PowerPoint.

The main reason why we went with Lucidchart was I don't like the solution in Microsoft Office and PowerPoint. They were very limited in what you can get them to do. They were also very slow to make things look the way you want, so it was not an adequate solution.

It is definitely easy to implement. It will not take a ton of time to get up and running using the tool.

We did not set it up company-wide. If people have a need for it, then we create an account for them, and that's it.

You can create a basic chart in five to six minutes without any problems. 99 percent of the things that you want to do are right there and exceedingly obvious on how to do them. 

As far as deployment, the only thing that I would tell people is go use it. They can figure it out without having me train them on it. If they need to use it, it's intuitive enough that I don't provide any training on how to use it. Everyone figures it out pretty easily.

It always saves time if you don't have to email things back and forth, then wonder if you have the latest version.

We are documenting some processes which were not documented before at all. I think that will help make projects go more smoothly in the future.

The pricing and licensing are fine, though I wish they didn't require you to buy the licenses in batches of five.

The overall suite is great at helping us to visualize each step of the process, from brainstorming initial ideas to turning those ideas into reality. We looked at a number of brainstorming whiteboard applications and decided to go with Lucidspark. It is the easiest to use. It had all the features that we were looking for. The fact that it integrates with Lucidchart is nice. So, if we're doing a whiteboard session to create architecture, we can immediately translate it into a formal hierarchy document.

It does everything that we want it to do. I would give it a 10 (out of 10). I think it's great.

It is not a huge deal for us that the suite can be centrally managed by a unified administration console, but it is nice.

We use some of the integrations with Microsoft. They're somewhat important, but not a deal breaker. We wish they would incorporate them into Lucidspark. So, if I make a chart and want to put it into a presentation, then it is nice to be able to make a change to the chart and have it automatically update in a presentation without having to reimport it. We are also heavy users of Microsoft Teams, so it's nice that I can share charts within Teams.

We don't really use it for new teams and hierarchy charts.

We really haven't used Lucidchart's ability to compare versions of documents. We probably should because it happens. The client will ask for a change to the architecture and see what it was before. However, we have not utilized this feature a lot.

I use it for the WBS tree diagram, the work breakdown structure, and for divisional workflow mapping. I also use it for whiteboarding sessions with my team. And I have used it for an operational requirements matrix. Our company has used it for making a company organizational chart.

It makes collaboration easy. It makes presentation easy. The real-time collaboration is super-helpful.

It has saved me time on the order of 20 percent for project planning. Given that there are three people involved, a project manager and two project coordinators, that is significant because a project takes two to three months to plan.

Also, the ability for people to look at a diagram, rather than reading through written documents, has saved time.

• Ease of use 
• Pre-existing templates

Ease of use is especially critical because if I am conducting brainstorming sessions with my team, I have to be able to quickly put things on the monitor so that I don't lose their attention and focus. Ease of use is definitely helpful when I do that. With COVID-19, we've been doing all our meetings via Zoom, so I share a screen and then I have to add things as everyone else is talking. The fact that I don't get lost within the software and am able to quickly generate visuals onscreen, so that it doesn't break the momentum, is a huge win.

It takes a lot of time for me to draw from scratch. Using a template that's already made for a specific business objective saves me about 50 or 60 percent of the time spent on the task. I search for something that is like what it is that I'm trying to do and then I just fill in the blanks. I then make slight modifications to fit within our needs. The templates are definitely a huge help.

In terms of documenting processes and systems, I would rate Lucidchart an eight out of 10. It's good for visualizing work package hierarchy. I haven't run into limitations. It has a fine balance of showing me how things could be done, yet it's flexible enough that I can make changes so that things work for my needs.

Also, when it comes to creating database schemas or modifying existing data structures, it's good visually. The visuals are there, the ease of use is there. But ultimately, it's the people who input data into those visuals who make things work. The solution doesn't do the thinking work for us. But it makes the thinking and the presentation easy, absolutely.

We're also using the web content feature, where it's a direct, live link from Lucidchart. That integration is super-helpful and super-important. It's a 10 out of 10 in importance because we don't want to keep going back and forth to upload content. We want to have live content. We make the changes in Lucidchart and they are visible in other, integrated software.

In addition, it is important that Lucidchart accommodates both Mac and PC users because we're using it for team collaboration. A lot of developers are using PC, while designers are using Mac. I am using Mac, as a project manager. If developers are a big part of the project, it's important that it's compatible with both platforms.

I wish there were a lot more automations. For instance, if I'm using a project management software to list out all my WBS, I wish Lucidchart had the functionality where it would take all the numbering and generate a tree diagram. Something like that would help so much, but right now it's still a manual task, both in the project management software I use and in Lucidchart.

I wish the project management software could do that. If it could do that, I honestly don't know if I would still use Lucidchart. But if Lucidchart could do that, it would definitely add a lot of value.

In project management, or any kind of planning, it's one or the other. We either start with the diagram and then they make it into a grid, and then ultimately into a Gantt chart; or we make it into a grid and Gantt chart, then we make the diagram. If both are required for stakeholders and participants to understand things, something has to be automated. Either the project management software could take my grid with all of the WBS numbers and provide functionality to quickly make it into a diagram or matrix. Or Lucidchart could understand those WBS numbers and simply make it into a chart or a matrix.

Whoever does it fastest will win. But ultimately I could see how project management software companies will make this functionality available.

Also, Lucid doesn't do enough knowledge-sharing on how we could use Lucidchart. Other companies send out so many emails saying things like, "Did you know you could do this? Did you know you can do that? Did you know that we can integrate with this software?" Lucid doesn't do enough of that. I think that would be super-helpful.

We have a subscription for certain projects and then we will cancel the subscription and start the subscription again for another project. The reason is that we don't know what Lucidchart can do for us. So we just use it for a project and, when the project closes, we stop the subscription. We've done that many times.

It would help to know what other usages there are and how other companies are using Lucidchart to integrate with things like Salesforce. I didn't know that you could use Salesforce and Lucidchart together. I'm curious to know how people are using it. I want to know how they are using Lucidchart for ERP. How are they using it for CRM? How are they using it for project management software? How are they using it for operational work? How are they using it for Scrum? How are they using it for Waterfall? It would be nice if they could tell their existing customers so that we could become advocates.

I've been using Lucidchart on and off for about 14 months.

There is a lag. I think it's because it's a heavily visual software. When we put in a lot of data, a lot of visual elements, it does tend to freeze up or there's a lag, and it's really visible on the shared screen. If the document has a lot of visual elements, for us to drag one visual element to another area, there could be a few seconds of delay.

Our company has 400 employees. Only about 15 or 20 use Lucidchart. They're in software development, operational work, marketing, and one person is using it for UI/UX.

I have never used their technical support.

While I myself did not switch from Visio to Lucidchart, I know people in our company who have switched. The switch was easy. I don't know in detail what they did, but I don't think they did any conversions or imports. I think they just started from scratch.

I had to work with our design team to draw out charts for. The design team uses Adobe Creative Cloud. When I said that using Lucidchart saves me 20 percent of my time, it's because there's no longer any going back and forth with the design team. I don't need their help anymore. I can just do it myself.

The setup is very straightforward. I search for existing templates for what I'm trying to achieve. I pull two to three templates that could potentially work and make a rough draft and then run it by the team, saying, "Is this the right way to visualize the process?" We then make modifications or we try other templates.

The ROI is in time savings.

I'm happy with the pricing of Lucidchart but I can't say I'm completely happy with it. It could be cheaper for what it offers, about $5 cheaper, or Lucid could charge $5 more and add more features, like automation. Right now, it's $15 per user per month.

If Lucid had more communication with current users about all the features that they have and all the support, it could justify charging a little more.

On the other hand, they have made their billing super-easy for users, such as for people who have to do expense reports. It is probably the easiest platform I'm using when it comes to billing for software as a service.

We evaluated Visio as well as Draw.io and another Adobe product. 

Draw.io is missing the templates. I have to do everything from scratch. Lucidchart provides templates, live linking, and the whiteboarding functionality.

Adobe is expensive. Price-wise, Lucidchart made more sense. Compared to Adobe, price and usability—how easy it is—were the advantages of Lucidchart. 

As far as project planning, execution, project status reporting, and requirements analysis, if planning is a big part of it, Lucidchart is a must-use.

My company is a solution provider and I primarily use Lucidchart to create workflows for my clients, to show them how a product is going to work. It helps us to create a pre-sales demo of what our solution for them is supposed to look like.

I use Lucidchart to document things such as business requirements, as well as entity-relationship diagrams to see exactly what the schema of their solution is supposed to look like.

Essentially, everything I do with Lucidchart is part of the requirements for making a presentation to the client.

I have used Lucidchart to create database schemas and I think that it does the job pretty well. I've been doing that for a while now, and I don't have any issues with it. In this regard, it provides all of the functions that a business analysis or a developer might need, which is pretty good.

Creating process flows and workflows is one of my main use cases, and Lucidchart has everything that I need. This includes all of the different types of shapes, where every single one has a different meaning when I'm presenting a business process flow to a client. It covers this in all aspects. 

Lucidchart is integrated with the Atlassian suite of products. We will create different types of diagrams in Lucidchart and then embed them into Confluence when required. We also send out a link whenever we create a use case, which is then stored in Jira.

This integration is extremely important to us because we have the majority of our documentation in Confluence. Every solution that we design has a lot of technical documentation and at the end of the day, it is just words. However, with the help of the Lucidchart integration, we can properly visualize what is going on.

Lucidchart accommodates both Mac and PC users because you're using it out of a browser. I have used it on both of these platforms and ultimately, it really makes no difference which system you are using.

It is really helpful when you are able to visualize something rather than read documentation. It has certainly saved us a lot of time. I can't estimate how much money the company has saved but obviously, if it is saving time then it is saving money.

Lucidchart has helped to improve efficiency because we're able to pinpoint all of the moving pieces and components within a project. It shows where you can be more efficient because having it in a visual representation, points out which product and which solution can be broken down into simpler ones. It's really helped in designing a much more streamlined solution in software development.

The swimlanes feature is one that I use a lot. I have used swimlane diagrams to create business process flows and I think that it does the job pretty well.

The best feature is the real-time collaboration among users, which allows everybody to work on the same version of a document. Multiple people can have access to Lucidchart and you can give them the ability to edit or view documents at the same time. The collaboration is fantastic.

The real-time collaboration has definitely sped up my project development process, although I can't really put a figure on how much so. Generally speaking, it has sped up things in the organization.

There are not a lot of learning resources that Lucidchart shares with the user. As such, users are really at the mercy of their colleagues and need to have them explain how to use the product. Otherwise, they have to learn on their own time just by trial and error.

Lucid should create some proper documentation and video tutorials to demonstrate the capabilities of the product to new users. It should explain everything that it offers and everything that it can be used for.

I have been using Lucidchart for approximately two years.

The web-based version of Lucidchart is pretty stable. However, when I downloaded the plugin for Google Chrome, I was not able to get it started. It is supposed to act as a shortcut but it doesn't work, and it hasn't worked for a while. That said, I'm okay with just using the base version. It isn't very important so I did not contact support about it.

I can't comment on how the tool might scale but I can say that with what I have in front of me, it works pretty well. There have been no problems with scaling in our organization.

I have not been in contact with technical support.

I have used a couple of different tools in the past, one of which is Microsoft Visio. It is certainly helpful if you are using Microsoft Office products because you can take images created in Visio and copy them directly into Microsoft documents. However, Visio is an on-premises desktop-based application, which I don't really like. I like the web-based solution that Lucidchart offers. There is less clutter on my laptop. At the end of the day, I prefer Lucidchart over Visio.

I have found that some organizations use Visio whereas others use Lucidchart, and switching between one and the other is not really important. All of them work fine, depending on the preference that the organization has. There is also the cost factor to consider, and whether the organization can afford it.

Lucidchart is much easier to use than Visio. Performance is important when it comes to ease of use and it is important to remember that not everyone has a fast laptop or a fast personal computer. Visio is a desktop application, so if you don't have a good computer then it is going to run slowly. Lucidchart is web-based, and the only thing that you need is a good internet connection.

Another product that I have used is Draw.io. It is not as advanced as Lucidchart. One of the main advantages of Lucidchart is everything that it offers you at the beginning. This includes different types of diagrams, different types of shapes, and different containers. In general, the UI tools are better when compared to Draw.io.

Overall, I think Lucidchart is a better solution at this time.

This initial setup is pretty straightforward. It's a subscription-based tool, so you just create an account, you pay for it, and then you start using it. There is no implementation strategy needed.

All of the technical people in our organization use it. We have about 50 people in the organization and I estimate that 45 use Lucidchart. Approximately 50% of them are business analysts and consultants, and the other 50% are developers.

This is not the type of product that we need to maintain.

My company has definitely seen ROI on Lucidchart. When you are a consulting firm or a software development firm, you need a tool like Lucidchart for creating presentations of your solutions for your clients. The return on investment is pretty good.

Lucidchart's pricing model is not excessive, as compared to similar products. It is pretty much in line with everyone else.

There is a lot of functionality in Lucidchart but for my use cases, what I need is limited.

I have not used the organizational charts to visualize and understand team hierarchies and relationships, but I have a high-level understanding of how it's supposed to be done. It's pretty simple and does it pretty well.

Similarly, I have not used the functionality to compare versions of documents. This is something that I might use in the future but I have not used it thus far.

The biggest lesson that I have learned from using Lucidchart is that it's a great tool for putting your ideas into something visual and brainstorming with your team. Multiple people can collaborate on the same visual diagram that you're creating, and they can all add their ideas at the same time. The brainstorming and ideation features are the best ones.

My advice for anybody who is considering this solution is definitely to implement it. If you are developing software then Lucidchart is something that you should look into.

In summary, this is a good product but it is not perfect because of the lack of training material that is available.

I would rate this solution an eight out of ten.

I was using Lucidchart to design charts and diagrams. One of my tasks was to design an organizational flow chart.

This is a very professional tool to use for business.

Lucidchart's capabilities for visualizing and understanding process flows are very good. There are tools included that you can't find in other applications, such as Photoshop or Google Docs. These tools are very helpful when it comes to completing the task.

I have used the solution to modify existing data structures but I would only rate it as a six out of ten in its capabilities. One of the more technical people on my team said that he wasn't able to solve or achieve some of the things that he wanted to be able to do with respect to data structures.

We integrated Lucidchart with Photoshop and it meant that we were able to move files from one to the others. There was one file that we couldn't complete using Lucidchart, so we moved it to Photoshop and finished it there.

GitHub is another solution that we integrated with Lucidchart, and it was helpful because we were able to transfer files that were related to programming. We are building organization software that uses a chart flow, and it was designed using Lucidchart.

Generally speaking, Lucidchart made it easier to complete my workload. I had used Photoshop for certain things and I found it difficult to use, so I was looking for good software that was both straightforward to use and could handle my workload.

The interface is really good and it is very easy to use.

The collaboration features work well. I was able to share a document that I was working on with another team member, who signed up for their own account. It is very professional in that regard because being able to share documents and files is pretty helpful.

Being able to collaborate with others has helped to realize efficiencies in the projects that I worked on. In one case, I was able to send my design to the programmers and after working on the design together, they were able to program the system based on the diagram. This can work if you are designing something like a website or a mobile application, where a diagram can visually explain what buttons lead to what tasks.

Another thing that I like is that it saves your document where you left off. It was pretty smooth in that it saves your document, and the last thing you did is the first thing that will be on there when you restart.

I think that the trial period should be longer than seven days. When companies offer a free trial period, they are trying to get the customer hooked on the product. I don't think that seven days are enough for the customers to feel that it should be a recurring payment plan for that product.

Having a trial period of 14 days would be better because it is enough time for the customer to better understand the product and the payment plan. Also, after the free trial expires, there should be more options available that people can still use for free. This way, once the trial expires, there is still enough to learn the product, use it, and then know enough to justify the subscription later.

When my colleague initially tried to edit the file that I shared with him, he had some trouble. This is something that should be improved.

I think that the advertising for Lucid could be improved because I really had to do a lot of deep-dive research to find them. Their search engine optimization isn't bad because they appear on the first, second, or perhaps the third page of a Google search. However, I did not know anything about them. If you compare this to software like Slack, it has become well known. Ideally, Lucid would be out advertising their products more so that customers don't have to search very hard to find them.

When I first set it up, I couldn't see a quick tutorial, like a one-minute video, that explains what different tools are available in the product. Something like a popup below your screen to explain the different tools, or how to use Lucid effectively, would be very helpful.

I used Lucidchart for about two weeks.

I have not had any issues with stability, such as freezing. 

Scalability depends on who is using it. For me, it was pretty good because I didn't use it extensively. I don't know how much they give you to use, in terms of time or space, but for me, it was pretty good.

Only two of us were using it regularly. I was designing and the other person is a computer programmer. In the future, I could see having three or four people working with it. If we need more charts and diagrams on a more regular basis then it would justify the monthly cost. At this point, we don't have plans to do so, but you can never say for sure.

The product is so straightforward that I didn't need to contact technical support.

When I was researching chart products, I found that Lucidchart was one of the good options. I decided to implement it and didn't stop using it until I found that the price was too expensive for me.

The initial setup is pretty straightforward. My implementation strategy was as simple as setting it up and sending the link to my team members. From there, we were able to design our charts.

No maintenance is required.

Since it was a free trial, I did not have a monetary return on investment. However, I was able to achieve what I needed to do, which is a measurable return.

I was using the paid version, but at $12 USD per month, I canceled the plan because it was a little bit too expensive for me. Lucid offers a free trial where some of the features are missing but there are still a lot of features in the free plan.

It would be nice if there was more leeway for customers utilizing the free trial. 

When I was searching for a charting solution I tried to use Photoshop, as well as Google Docs. I also tried the tools in Microsoft Office. I wanted to find the one that would make it easiest for me to achieve what I was trying to do. Sometimes, when you're working on a chart flow, it can be a lot of work. It needs to be done in a professional manner so that the programmer can fully understand what it is that you want to do.

In my experience, and I tried a bunch of solutions, Lucidchart was the best. Since using it, I have not evaluated other options.

There were several features that I did not use, including the org chart capabilities. However, for what I did use, I felt that it was pretty good in terms of being able to share documents and complete tasks. This is true, even for the free version.

I only use a PC and the experience was pretty good. I didn't have the opportunity to use it on a MacBook.

Some people find it easier to look at a diagram, rather than read through written documents. This is a good product for people that have knowledge of diagrams. Not everybody is a visual person. For people who work in engineering or architectural fields, where they are used to having a good visual representation to help them understand what they're trying to achieve, it saves them time and money.

However, for people in other fields, where they don't typically use visual representations, I don't think it will necessarily help. You have to have an eye for that, and you have to be in that field to be able to understand what's happening on a chart or the visual representation is actually depicting.

I will definitely advise people to use Lucid. I don't know if people are willing to pay monthly, without even getting a full taste of what the product is and how helpful the product will be to them. With the trial period, it may not be enough time to fully explore the multiple features that Lucidchart has to offer. Ultimately, I think that if people take enough time to experience the product, they will see that it gives them what they need.

My advice is to try it but do so as quickly as you can because the free trial goes by quickly. There is also a limit on the things that you can do, with respect to the charting capabilities. Limited-time trials should have full capabilities but Lucidchart does not.

Overall, this is a good product and the biggest trouble that I had was finding them.

I would rate this solution a nine out of ten.

I used Lucidchart because I had to create an accountability chart. We use an operating system called EOS, which is Entrepreneurial Operating System and I was tasked with assigning a seat for every role that's necessary to run an organization properly. Starting at the very top with what's called our visionary, which is really the CEO, and then my seat, which is the COO and I'm the integrator. From there, I had to divide it into departments and department heads and then the different roles each person plays within each department.

When I got hired at my company a month ago, I immediately went to the accountability truck that they had created. They used an Excel spreadsheet and it was so confusing because they had so many different boxes and nothing was color-coordinated. From an outsider looking in with no background knowledge of the company, it took me literally four hours studying their Excel spreadsheet to understand who answers to who, what role, and what job responsibilities each job has. I had to scroll way down or way over to see everything. What I liked about Lucidchart was that from a top-down view, I could see the entire organization and who's involved in what roles on one page.

You can't print on Excel. Excel spreadsheets are not friendly when it comes to printing something like that. Lucidchart offered a better viewpoint. I'm going to put seven or eight hours into a chart and everybody else is going to glance at it one time. If it's confusing, it's going to make it even worse. The final product seemed a lot easier to understand from Lucidchart.

The ability for people to look at a diagram rather than reading through written documents saves time and as a result, money. Everybody's been asking for Slack, Lucidchart, and our information with our company to be all in one place. I think it's going to help with communication and future involvement.

So far Lucidchart has helped realize efficiencies in the projects we use it for. For the project I've used it for so far it's been easy to understand. I've shown it to a few people who have never used Lucidchart and have never really seen our organization's accountability chart put together in one spot. We had three different Excel spreadsheets that were doing the work of one Lucidchart. The few people I've shown it to have really liked what they've seen so far. If I can learn more about it, gain more knowledge, and even somehow get certified in something with Lucidchart, I think it's going to help the organization as a whole.

Whenever you create a new role with a new person, some of the presets were nice. You can have a photo of that person that was customizable. That was nice. It was pretty self-explanatory. I didn't have to create individual boxes, it was already preset. Some of the preset features are nice. 

Some of the presets were easy to use and it was a very helpful and speedy process trying to create a chart. But it is hard to create those kinds of charts in Excel, Word doc, or something like that. It's really not very user-friendly, it's very rigid. Lucidchart made it a lot easier on some of the presets.

When it comes to documenting things like processes, systems, and new teams, I would rate Lucidchart an eight out of ten. I don't think it's perfect, but I think it is one of the better choices out there available right now.

The organizational charts for visualizing and understanding team hierarchies and relationships are the reason why we purchased the package that would allow me to do more with it. I tried to find all the cheap ways to do things but the ease of access and the already preset structure that Lucidchart had in place made it easier. Out of all the choices that I saw come across my desk, Lucidchart was the best and easiest choice.

It is important that Lucidchart accommodates both Mac and PC users. At our company when you get hired you get the choice of using a Mac or a PC. It depends on each user. But it's very important that we're able to go across platforms and across Mac and PCs because every person in our company could have either/or, or both.

Lucidchart provides real-time collaboration among users so that everyone can access and work on the same version of a document. Right now, we're in the collaboration phase of the leadership team before we roll this out to the whole company. I found the share feature and I was able to put it in everybody's emails that needed to see the chart. I sent it to them on Friday. 

I think Lucidchart is going to be a great platform to help communicate to everybody and anybody moving forward what we are as a company, how we work, and who answers to who.

Slack integration would be vital to our work. We have our Gmail account, so we have email and all that kind of stuff. That's how I communicate with people. The editorial department communicates through Slack. As the company moves forward we're going to want to use a day-to-day announcements page and group creation. Having Lucidchart as a part of that is only going to enhance our users' experience with Slack, therefore enhancing the Lucidchart experience as well. It's vitally important moving forward that those two are integrated together.

There were some things I wish were a little bit more user-friendly. 

For instance, when you're putting all the stuff onto a document or PDF, there's a set limit of width and height. It would have been very nice in certain situations to be able to drag people on the far edges and move them back up so that everything fits nicely onto the page. Lucidchart seemed to have a preset distance left to right and up and down from each box and I couldn't adjust that. It made it very difficult when I was getting to the end and I had 30 people on one document and then I had to put our logo there and our core values because it was going out company-wide and I couldn't move some people around to fit onto a page. Lucidchart was just going to allow it to be off the page. I spent an hour and a half trying to drag things around, trying to adjust things, move things and combine things in order to get everything to fit on one page. It does have endless scroll but I have to be able to print this thing off onto one sheet of paper. It wasn't going to allow it to fit. I couldn't fit it to one page with everything fitting nicely because all the distances between boxes were predetermined. 

We need things to be printed out and pasted across the walls of our company. We're able to go beyond the borders on the digital side of it and it would be nice to have a feature that you could click just one button, like fit to page or something like that, and it would adjust everything to fit onto one PDF page. A feature like this would be helpful because I had to go to each individual box and adjust the height and width of every box. And I had to combine some roles into one role in order to get everything to fit.

If you looked at our chart, it's very wide because we didn't want people to think that this was necessarily a hierarchy chart. We wanted them to see that it's jobs across the board. The sales department would have six jobs going from left to right, not necessarily up and down. And so our chart became very wide and that's where I ran into issues. I couldn't drag things into open spots, which would make sense to our company because it seemed it was such a rigid structure that it wouldn't allow me to adjust or customize the space between boxes. 

It's a hierarchy, like an organizational chart. There are the people at the top and then the leadership team and the department heads. Then each department head has their own department and you have to have what each job is within that department. Some of the things that were very frustrating for me were that I couldn't adjust the distance between each box. If I had the department head above and then I created another role, it seemed like Lucidchart predetermined the distance. I couldn't shrink, extend, or drag without moving the entire thing all over the place.

I've been a teacher for the last five years. As a teacher, I used the free services as a teacher for my students. Recently, I have been using it for my new role at my new job. I am now hired at a multimedia company and I'm the operations officer. So we were creating an accountability chart. I've been using it for a month at my new company.

I'm using the Lucidchart platform. I go to the URL and log in.

I have not had any outages.

It was pretty scalable. My only concern goes back to having it fit onto one page. It didn't. It seemed very rugged to try to get everything to fit on a page. It took me an hour to create the chart and it took me two hours to make it fit on the one page.

Every department head is responsible for organizing how their hierarchy is within their section. Having the ability to drag and drop people and update people, I think they're going to find it very useful because it's a live document. If people get hired and fired and we add and we grow, we can just simply add and drop boxes and stuff like that. They'll probably be using it on a month-to-month basis as we grow as a company.

I plan to use Lucidchart very heavily in the future because one of my core jobs is to implement our organizational flow across the whole company. Our company is going to grow. We're at 30 people right now and we plan to expand up to 100 in the next two years. My job is to stay hyper-organized in planning ahead. I definitely am going to be reusing Lucidchart many times moving forward.-

We have tons of projects. We are multimedia-based and we have seven newspapers. We have an online presence, websites, and stuff like that. We design websites and all that for other companies. As we develop this, I could easily see the sales department using it when we go to talk to clients, I could easily see the digital department using it for project management, and I could easily see the editorial department using it for project management as well.

I plan to expand to other users in the company. I would love to learn and incorporate. We have six people in the leadership team, including myself, and I want them all to have access to our charts and then be able to create their own charts and share and collaborate with each other so that the sales department and the digital tech department will both know who they need to talk to. Now that the company is paying to have Lucidchart and not doing the free version, I'll be using it heavily every month.

We do not require any staff for deployment or maintenance. 

I clicked on the preset format of the hierarchy chart and then I went in and started adding the jobs, titles, and departments. From a user standpoint, it was very straightforward and easy to use. It just wasn't very customizable as far as spacing was concerned.

I was using the free version and I got up to 30 boxes. I had to upgrade to have more boxes. At first, I didn't do it because, being a teacher, to get anything bought was like an act of Congress. You had to go through a whole checklist of people and places and things to get something approved to be bought. In this case, I just went to my administration and said that it was a good chart and I needed more features. We bought the monthly package. So the process was very easy and straightforward. If you want the stuff, you only need to make a few clicks and you got approved.

For the people that have seen what I've created, they like it. Once they see how it can incorporate multiple users and we can all collaborate and it can help each organization, it can help with communication and efficiency throughout, and I think people will get on board. Our CEO is very high on the newest, latest, and greatest things that are going to save us time and money. There's definitely the possibility of moving forward that we would want to expand, grow, and incorporate even more.

We signed up for the month-to-month and it charged us all at once for the whole year. I believe we signed up for the $7.99 one. I think that was the price. 

From a teacher's standpoint for projects for my kids, we used the free version because I was at a low-income school. They always used Lucidcharts to create charts, whether it be a timeline or to show the military. I was a history teacher, so I would show the generals and the people leading out as the hierarchy. I've always used it for hierarchy purposes or timelines, from a teacher standpoint. From an executive leadership standpoint, I only used it for the organization chart that I created this past week. I didn't even know there were databases there.

My advice would be to go to YouTube first and look at how people use Lucidchart's organization. Explore through the website and frequently asked questions and get a better understanding before you start. Use the free version for about a week and then explore if you should purchase Lucidchart. I would definitely look for reviews, recommendations, and past people's experiences before pulling the trigger.

I definitely will explore some options as we have a need for them. This is a trial for the company and if everything goes as well as planned as far as implementing our organizational chart and looking at the other features it has, we will definitely start exploring how Lucidchart could help us.

A tip would be to just start off by using the pre-made charts and the pre-made formats, like I did, and allow time. I would set aside an hour a week to just play around Lucidchart and to click on all different features and all that kind of stuff. I didn't have that opportunity because I was pushed for time. But I definitely would explore Lucidchart through the free version and see what the paid-for version would give you in addition to what the free does and then just play around with it, make different charts and see what all they offer.

I would rate Lucidchart an eight out of ten.

In this company, we are using Lucidchart as a mechanism for whiteboarding and creating flow diagrams, charts, and any other things that are required for my day-to-day work. I use Lucidchart in my company and I used it in my previous job, as well.

I work mostly as a business analyst, in a product owner role. I have to build up the requirements, convert them into charts, and explain everything to the business owners.

The Lucidchart platform is where I use graphics to create pictorial descriptions, which is better than using simple words. It is a very effective tool for documenting processes and using it has improved our efficiency significantly.

Lucidchart is effective when it comes to reducing the time required to complete projects. It has reduced our efforts and time spent on decision-making, including time spent at both the requirements and presentation stages. I estimate that our efficiency has increased by at least 30% to 40%.

This is a good product for creating visualizations of process flow and workflows. I mostly use it to create process flows.

Many team members are able to work on the same version of the document at once, which is a feature that has helped to improve efficiency. It provides the ability to compare versions of documents but since all of us normally work on the same version, we do not leverage this feature often.

Presenting people with a diagram, rather than have them read through pages of written documents, has helped to save us time. It definitely saves us in terms of hours, but it is difficult to estimate how much it saves us in terms of cost.

Another way that Lucidchart has helped to improve our organization is that it has become a whiteboarding tool that we use in meetings. It has improved our communication and people can more easily understand how the different components of a system connect to each other. It has definitely enriched the experience of the client for which the solution is being developed. This is one of the value-adds that we get from using it.

The most valuable feature is putting up sticky notes to share information with the team members, working with them jointly. We have a similar feature in Google Docs and it makes the project team members work more interactively and collaboratively. It even expedites the time to complete the project.

We have used Lucidchart to create database schemas and the functionality is very good. It is something that has existed in other SQL platforms, where you can create a schema diagram, but now, we don't have to download additional software to do it. We can develop the schemas right in Lucidchart.

Lucidchart is able to accommodate both Mac and PC users, which is something that is very important to us. Our team will sometimes sit in a large conference room, where we can project any member's laptop onto the big screen. For situations like this, all of the different laptops need to be compatible.

One of the major drawbacks is that we have to extract the work in Lucidchart as an image when we want to create a presentation. If there were some interoperability, where the blocks that you have created in Lucidchart can be directly copied and then edited in a PowerPoint presentation, it would definitely be a value-add. For small diagrams, we just rely on PowerPoint because if we want to make just a small change, it takes too long to go back to Lucidchart to make the change and then re-export it.

We have integrated Lucidchart with Microsoft Teams but it is not working properly. It means that we have to open it in a separate browser and log in, rather than directly with Teams.

The interface and process for managing documents could be improved. By comparison, the experience provided by Google for document management is very simple, and I think that Lucidchart can learn something from that. The interface that they provide in Google Drive makes it easy to scroll through documents, create documents, and create the folder structure. In Lucidchart, you have to create placeholders in the dashboard and it's very complex to view what you have done recently. I also face challenges when I'm scrolling a document, where sometimes it jumps back to the first document.

I would like to see some improvements made to the Mind Map feature. Having more functions to make it more collaborative would be helpful. It is there, but it's just a standard format. There are some new ways of working with Mind Maps, so these features should be included.

There should be quick and continuous revisions on the different templates that are trending. This would be a good improvement for Lucidchart.

It seems that the list structure in the UI is better than a sliding structure. The sliding structure looks great, but as part of the user experience, it becomes hazy.

I have been using Lucidchart for between three and four years.

This product is 100% stable for us and we have never faced challenges with it.

In terms of it being scalable, we have gigabytes in documents and it has always worked fine. Scalability isn't a problem.

I have a team that works under me. I am the lead business analyst and I have several team members that are continuously collaborating on different projects. My team has increased in size.

The business analysts, product team, and technical analysts all use it.

We have not needed to contact technical support beyond the assistance with our initial setup. We have not faced challenges since that time.

Prior to using Lucidchart, I was using the SmartArt features in Microsoft PowerPoint. The advantage is that you don't have to copy your work from Lucidchart or elsewhere before presenting it.

I also have experience using Microsoft Visio and Draw.io. Visio is too complex compared to using Lucidchart or Draw.io, which both make this type of work very simple. 

I found it very easy to switch over from Visio. The Lucidchart interface is more user-friendly and lightweight. Visio has a very heavy interface.

I was able to import all of my files from Visio into Lucidchart and the process was very easy. This was definitely important because we have some existing documents from other products that we needed to continue working on. In fact, the reason that Lucidchart supports so many different formats is one of the reasons that we chose it.

When comparing Lucidchart with Visio and Draw.io, one of the things to point out is that Lucidchart and Draw.io are both lightweight and easy to launch. They do not consume much in terms of resources. Visio, on the other hand, is important because it comes as part of a suite of products. Since the release of Office 365, we began searching for replacements to Visio. Lucidchart is also much cheaper than Visio.

One of the differences with Draw.io is that we can't collaborate. Our increase in efficiency using Lucidchart is partly because of our collaboration, so this is an important difference..

The initial setup is very straightforward. The folder structure is there, and we can create folders and manage them.

Somebody from Lucid helped us with the implementation.

Our ROI is in terms of improved efficiency, definitely. We are receiving good feedback from our senior management, as we are better able to explain the requirements for projects.

We have a corporate-level subscription but we are also using it at the individual level.

The pricing is very competitive. It is more cost-effective than some competing products, such as Visio.

Our company has explored Lucidchart's organizational chart capabilities but I have not worked with them majorly. It is the type of chart that is more often used by executives. I found that the functionality was similar to what Microsoft is offering in Word and what Google is offering in Docs.

My advice for anybody who is considering Lucidchart is that if they are used to working with Google Docs, this is the best way to work. It allows you to collaborate and you can put your thoughts into a diagram. There are one or two suggestions, such as having a more collaborative Mind Map, but overall, it is a good product. That said, there is always room for improvement.

I would rate Lucidchart an eight out of ten.

I've been using Lucidchart to create process flow charts. I've been using the shapes, swimlanes, and arrows. I haven't really been doing anything too formal, but it definitely has a lot of value for our team.

I only use the diagrams. I don't really use all of the features.

I recently created a technology roadmap for our department, which is the finance department. We really needed a tool to be able to show what our current finance ecosystem looked like and what the future state would be. Lucidchart really allowed me to easily and independently create the before and after state so that our 10 person organization was able to visualize what our technology state is and actively collaborate on that. I was able to share the document as a PDF or as a web link. Being able to collaborate on that live was crucial for our 10 person organization.

The tool was able to let me do this particular project in half the time as Visio or half the time if I decided to do something old school in Excel. The tool is definitely empowering me to do my job more quickly and better.

Lucidchart provides real-time collaboration among users so that everyone is accessing and working on the same version of a document. 

It speeds up the product development process because everyone is able to access the document in real-time and there's no issue for version control because everyone is working on the latest and greatest version at all times.

It's saved about three hours in the past month because I don't have to flip back and forth on versions. I don't have to send versions. It really just allows everything to happen in real-time.

I don't use the integration with Slack but it's a great idea. I definitely could see myself integrating it with Slack. I think that's a great feature to take advantage of.

The ability for people to look at a diagram rather than reading through written documents saves time. To put a number on it, it has probably saved around two hours because someone doesn't have to pour through a written narrative or other loose documents. This definitely has saved a lot of time for us collaborating as a team.

It has definitely helped to realize efficiencies in the project that we use it for. It visually gives us an idea of how our technology should work. It gives us a great starting place from which to then project manage our development.

The shapes are the most valuable feature. Being able to copy my own images and pasting them from outside has also been a good feature. Some of the collaboration features like exporting to PDF and then also presenting have all been pretty cool. For the price, I definitely have gotten a lot of value out of it so far.

Documenting things such as processes, systems, and new teams has been my primary use case. Lucidchart is really, really valuable for its ability to create a process chart from start to end. The web app makes it easy because everything is similar to other tools like Visio but Lucidchart feels a little bit more intuitive. It has been easy to use the web app. I definitely have learned a lot about how to bring in my own graphics or images in place of some of the shapes and I'm able to create and use the arrows within the processes, so it definitely has been useful for me.

Lucidchart's organizational charts for visualizing and understanding hierarchies and relationships are definitely something I would love to take advantage of. I understand that there are a lot of other templates ready for me to use. When I have other kinds of processes or relationships to map out, like hierarchies, I think using some of the templates would be a good use case, but I haven't had a need for that so far. I know it's there to take advantage of.

I have a good understanding and impression of the processes and workflows. It feels more intuitive than, for example, Microsoft Visio. I've used both, but I would say that Lucidchart is more intuitive, has less of a learning curve, and it especially helps me collaborate with my team because I can quickly share this as a web link. That's another feature I haven't mentioned, but that's pretty cool because even if someone doesn't have a Visio license, a Lucidchart account can also collaborate with me by looking at what they need to on the web link. That's been pretty cool so far.

I haven't yet used Lucidchart to create database schemas or modify existing data structures but as part of my role, I definitely would love to take advantage of that some time. There are a lot of cool templates that are available. I would love to take advantage of that.

I don't yet use the integrations with Atlassian, Salesforce, Microsoft, or G Suite but that's something I would also love to take advantage of. I know that a lot of those features are available.

Truly the only improvement I can think of is having the ability to export it to a PowerPoint file or slide. That would be nice to have. There are other workarounds for that, but just to be able to have that feature would be good for us. I think you can do it with the integration but I haven't taken advantage of it yet.

They should continue to bring in more shapes. For example, I saw something cool the other day that was a timeline and in between each step, there was a circle. I thought that that was very clean and that's something that I could see myself using. Lucidchart could come up with more visualizations. I'm not a designer so I would like to have more visuals. That would make my job easier because it would make my job much more professional looking but without having to be a designer myself.

I have been using Lucidchart for two and a half years. 

The stability seems good. There's been one time so far where I didn't have my file, or I had to recover my file, so I had to refresh the browser, but overall, it's definitely very stable. Definitely much more stable than Microsoft.

It's very scalable because it's called a browser-based product. It is browser-based and it is a collaboration-centered tool. So it definitely is very scalable.

It is just myself and my boss who's a director of finance that uses Lucidchart. We got the product on our own. We own it. We don't get any support from IT. It's pretty much just me and her that use it to be able to collaborate and provide feedback on what I need to do.

It does not require any maintenance that I can think of. 

I switched from being a Visio user. I had used Visio a few years ago and when I started to have a need to do more diagrams, I learned about Lucidchart. I found it on my own and then I started using the free version and am now paying for it. I do find it a better experience than Visio.

It was an easy migration. I didn't really have any files to migrate, but as far as adopting it, it was easy as a user.

Lucidchart is definitely more favorable than Visio. Visio is a solid product, but from what I remember, when you're doing connectors on a diagram, you have to choose the connector in Visio, whereas, in Lucidchart, you just pick the start and the endpoint. That to me is a whole lot more useful.

I don't have too formal a setup. As far as setting up, it's pretty much plug-and-play. Lucidchart makes it easy to adopt the product. You're not really twisting and turning and setting things up. It's plug-and-play. 

It took me around five minutes to set up. 

I'm a beginner. I'm using around 15% of the product but there's a lot more for me to use. That's definitely exciting.

I feel like I've gotten a lot of value. It's saved around five hours of work. Given what I make, it's probably delivered five hours of savings for not having to do other work or for not having to do other work on other tools. I would quantify it as a total savings of about five hours of work.

In the last two months, it's saved me about five hours of work.

I pay $95 a year for it. It seems like a reasonable price. 

There are no additional costs to standard licensing. 

My advice would be to be open to another product that, in the end, is just a whole lot more intuitive and easy to adopt and so much more valuable for collaboration. It's good to be open to new products, especially outside of Microsoft or Google Suite. Have an open mind to other products outside of my main technology stack.

I don't yet use the other products in the Lucid suite but I definitely would. It's just going to be one at a time for me, but I definitely will be taking advantage of other features and products.

I would rate Lucidchart a nine out of ten.

I have used Lucidchart for many things, but the biggest piece that ended up generating the most work was process mapping. 

I have done Kanban charts. I've used it for organizational charts. I've even used it for describing business entities to describe relationship management, which isn't necessarily a process. 

Lucidchart has been an outstanding visualization tool when words aren't enough. Ensuring you understand your business' fundamentals is essential.

Lucidchart is a 10 out of 10 when it comes to documenting things such as processes, systems, and organizational charts. Even if you've never used Lucidchart, you'll inevitably find a template to fit your needs, but it's also perfect for building from scratch. It's the ease of use, clarity, and different functionalities that make it incredibly useful.

Lucidchart accommodates both Mac and PC which is important to me because I work in a Mac environment but when it relates to business, a lot of people work on a PC. Accounting and Business Development teams are typically PC users and they've had to see process charts or have needed to manipulate them.

I have used Lucidchart to collaborate among users in real time when accessing and working on the same version of a document. It has positively affected the project development process by creating efficiencies because, especially in our new hybrid reality, we're not all at the office and we can't all be in one room working on a sheet together. So it's allowed us to be able to work remotely on one document.

The ability for people to look at the diagram rather than read through written documents has saved significant time, and as a result, money. In some cases it's invaluable. If there was a hole in the process and things were falling in the cracks, it could have cost the company millions, but it didn't.

You don't need to have a Lucidchart account or license in order to view a sheet if you're just a viewer. However, I found it frustrating when non-license holders created their accounts, which should only consist of creating a username and password, the setup process lead them to believe that they needed to give their credit card numbers to proceed. I have at least two colleagues who did put in their credit card information and then they forget to cancel the subscription, and they ended up getting charged for a license that they don't use.

To me, the confusing setup for non-license holders is a barrier to entry. If you want new people to see this tool, the process shouldn't be that confusing to view a sheet for non-users. But as a user myself, it truly is perfect. For non-users, this is a pain point.

I've been using Lucidchart for six years.

The stability is impeccable. I've never had any issues, hiccups, or any problems at all.

It scales well. One of the strong points of Lucidchart, beyond the actual tool creation of sheets itself, is the organization: the fact that you can create folders, and that you can share those folders or share sheets. That portion of it is an added bonus.

Because I work on different projects at different times, in this current project, I haven't needed Lucidchart much yet. However, in my last project, it was one of my central tools that added value in many areas of the business, because the nature of the business was heavily process-oriented. It was a government-regulated environment, which means the process is everything. So it was one of my top two tools. 

Every project is unique and the tool scales well for each one. 

In five years, I've never had any problems with the tool so I guess I'm happy to say I can't speak to the quality of Lucidchart's service/technical support.

Positive

I used to be a big fan of Visio, but when I found Lucidchart, it just blew Visio out of the water.

I tried importing Visio sheets once but it didn't work that well. It was faster for me to start over, which is what I did, and it looked better anyway. I also tried the web version of Visio recently and I just couldn't figure it out. To me, Lucidchart is a clear winner. It's more attractive, intuitive, and just overall better.

The initial setup was straightforward and easy. I taught myself to use the tool by following tons of tutorials online.

There are so many cool functions that learning the tool is ongoing. You don't need a tutorial to start since you just drag and drop shapes but there's a world to discover! To this day, I still look up better ways to use the tool and love to learn new functionalities. 

I was initially introduced to the tool when our company shifted from Visio to Lucidchart (five year ago).

I've ended up looking like a superstar so many times, especially when it comes to, for example, how a business is structured. In one instance, it took me 30 minutes to put together a chart to show business entity relationships that solved weeks of conversation in a moment. Suddenly I look like a genius in the room because I had the ability to put a scenario in images.

The same with hyper-complex processes; you can draw inputs, outputs, roles, and responsibilities in one sheet, and then highlight holes by colour-coding to quickly identify "This is a hole, this is an issue."  Then you focus on what's important.

My return on investment is that this tool has made me more efficient and dare I say, more competent at my job.

I think the pricing is fair. It's competitive with other tools so the price is a non-issue. I hope it doesn't increase though!

There are no additional costs to standard licensing. 

I may have looked at other solutions. But ever since I discovered Lucidchart, I haven't tried anything else.

I would rate Lucidchart a ten out of ten.