Lucidchart Reviews

I worked as a business analyst before, and now, I am a consultant. I am mostly using it for data flow diagrams and process flow diagrams. I don't constrain myself to just CAD diagrams. I also create ad-hoc charts and diagrams for Apex user stories and things like that.

I am using the web-based application of Lucidchart.

It makes it easy to get things done quickly. That was the only reason why we asked our management to get Lucidchart. With draw.io, it is impossible to get things done quickly. Lucidchart keeps your peace of mind. It is very annoying when you're trying to do simple things, and they don't happen easily. 

I have briefly used Lucidchart to collaborate with users in real-time so that everyone is accessing and working on the same version of a document. It saves time. The saved time is proportionate to the number of people collaborating. It isn't linear. draw.io also has a similar feature for collaboration, so it isn't a feature that makes Lucidchart stand out.

The ability for people to look at a diagram, rather than reading through written documents, saves time. Yesterday, I presented a diagram that I created to our president and co-founder. He complimented that it looked good. Creating a diagram saved me 1,000 words in explanation. I can show the diagram and give a two-sentence description, and then just answer the follow-up questions.

It has helped us in realizing efficiencies in our project. There is a big difference in the ease of use of Lucidchart as compared to draw.io, which is probably the only sophisticated drawing tool that I've used before. The ease of use of Lucidchart is just incomparable.

Its ease of use is most valuable. As compared to draw.io, connecting the lines and doing things like that are much easier in Lucidchart. It has been great for some of the process flow diagrams and data flow diagrams. I can export these diagrams as PDFs and share them with team members.

Its capabilities for visualizing and understanding process flows or workflows are great. I've been using it quite a bit. I try not to constrain myself to CAD diagrams. I look at what's there, and then I do my own thing. Lucidchart is not just about UML, and once you know about the shapes for the depiction of different processes, you can easily create a data flow diagram. You've got it all there, and it is just a matter of picking the right shape and the right box.

I have used it a couple of times in my previous job for peer relationship diagrams (PRDs), and it worked great.

It accommodates both Mac and PC users. I've always been a PC user, but in this company, we only have Macs. It is great that I can use it on either computer.

When you log in the first time, they ask you a lot of questions, such as what are you going to use it for. Half of the things weren't applicable to me. I couldn't see the skip button, so I picked random things because none of the given options was applicable to me. It is a tech startup, and I am in a consultant role. I use it for a variety of things, but the questions were tailored for HR professionals who are creating org structures or IT professionals who are doing data flow diagrams. What if I do both of them depending on the project I'm working on? I just felt that I am wasting time with those questions and just wanted them to stop asking me these questions and get into charting.

I used it in my previous job for half a year, and in this job, which I started two months ago, I have been using it for a month.

So far, there are no issues.

We haven't tried to scale it. There are three team members in my team who are using this solution.

I use it almost on a daily basis but typically, not for massive diagrams. I typically use it when I have to deliver something or when I need to collaborate with peers. I expect its daily use going forward.

I didn't have a need for it.

When I started with this company, I used draw.io because they had a subscription for that. I've also used it a couple of times previously. There is a night-and-day difference between these two solutions. The features are similar, but the usability is at a completely different level in Lucidchart. Lucidchart is easy to use for connecting the lines and doing other such things, and that makes 50% of what I'm doing with it. I didn't want to spend most of my time drawing diagrams and trying to connect things, which was the case with draw.io.

I have also used Visio with another employer a while ago. Visio is not as bad as draw.io. Based on my experience, Lucidchart is better in terms of functionality and ease of use, and it is the tool to go for, but they might have improved Visio. Lucidchart is definitely ahead of the game.

Its initial setup takes a couple of minutes. When you log in the first time, they ask you a lot of questions, which is the longest part of it.

Our pitch to the management was that we spend more time trying to connect the dots with draw.io. If they think about our hourly rate, we're going to pay off the cost of Lucidchart in half an hour.

One of the reasons we were able to get approval within two hours from our management was that it was cheap enough. We have a 3% or 10% collaboration package, which comes out to be 70 bucks a year. It was very cheap, and we had no issues actually getting the full version. It was very affordable for a business.

My advice would be to just get it and use it. You'll love it. Play with the tool, and as long as you know what you're trying to build, you'll find a way to implement it in Lucidchart. I'm not the most advanced user. In terms of functionality, it has been great for what I've been using it for.

I haven't used its organization charts, but I used a similar idea. I work for a software company, and we have three main hubs in our software. I'm working on one of the hubs. So, I just draw one hub, and it is similar to the chart hierarchy or personnel hierarchy. I have the hub at the top, and then it branches off into Apex and user stories. It worked great for me.

I wasn't aware of its ability to compare versions of documents. Similarly, I didn't know about its integration capabilities with other solutions, such as Atlassian, Salesforce, Microsoft, and Slack. We have Slack and Atlassian, and I will find out what we can do with those.

I would rate Lucidchart a nine out of 10. There are probably some areas of improvement, but I'm super happy with it.

I have used Lucidchart for many things, but the biggest piece that ended up generating the most work was process mapping. 

I have done Kanban charts. I've used it for organizational charts. I've even used it for describing business entities to describe relationship management, which isn't necessarily a process. 

Lucidchart has been an outstanding visualization tool when words aren't enough. Ensuring you understand your business' fundamentals is essential.

Lucidchart is a 10 out of 10 when it comes to documenting things such as processes, systems, and organizational charts. Even if you've never used Lucidchart, you'll inevitably find a template to fit your needs, but it's also perfect for building from scratch. It's the ease of use, clarity, and different functionalities that make it incredibly useful.

Lucidchart accommodates both Mac and PC which is important to me because I work in a Mac environment but when it relates to business, a lot of people work on a PC. Accounting and Business Development teams are typically PC users and they've had to see process charts or have needed to manipulate them.

I have used Lucidchart to collaborate among users in real time when accessing and working on the same version of a document. It has positively affected the project development process by creating efficiencies because, especially in our new hybrid reality, we're not all at the office and we can't all be in one room working on a sheet together. So it's allowed us to be able to work remotely on one document.

The ability for people to look at the diagram rather than read through written documents has saved significant time, and as a result, money. In some cases it's invaluable. If there was a hole in the process and things were falling in the cracks, it could have cost the company millions, but it didn't.

You don't need to have a Lucidchart account or license in order to view a sheet if you're just a viewer. However, I found it frustrating when non-license holders created their accounts, which should only consist of creating a username and password, the setup process lead them to believe that they needed to give their credit card numbers to proceed. I have at least two colleagues who did put in their credit card information and then they forget to cancel the subscription, and they ended up getting charged for a license that they don't use.

To me, the confusing setup for non-license holders is a barrier to entry. If you want new people to see this tool, the process shouldn't be that confusing to view a sheet for non-users. But as a user myself, it truly is perfect. For non-users, this is a pain point.

I've been using Lucidchart for six years.

The stability is impeccable. I've never had any issues, hiccups, or any problems at all.

It scales well. One of the strong points of Lucidchart, beyond the actual tool creation of sheets itself, is the organization: the fact that you can create folders, and that you can share those folders or share sheets. That portion of it is an added bonus.

Because I work on different projects at different times, in this current project, I haven't needed Lucidchart much yet. However, in my last project, it was one of my central tools that added value in many areas of the business, because the nature of the business was heavily process-oriented. It was a government-regulated environment, which means the process is everything. So it was one of my top two tools. 

Every project is unique and the tool scales well for each one. 

In five years, I've never had any problems with the tool so I guess I'm happy to say I can't speak to the quality of Lucidchart's service/technical support.

Positive

I used to be a big fan of Visio, but when I found Lucidchart, it just blew Visio out of the water.

I tried importing Visio sheets once but it didn't work that well. It was faster for me to start over, which is what I did, and it looked better anyway. I also tried the web version of Visio recently and I just couldn't figure it out. To me, Lucidchart is a clear winner. It's more attractive, intuitive, and just overall better.

The initial setup was straightforward and easy. I taught myself to use the tool by following tons of tutorials online.

There are so many cool functions that learning the tool is ongoing. You don't need a tutorial to start since you just drag and drop shapes but there's a world to discover! To this day, I still look up better ways to use the tool and love to learn new functionalities. 

I was initially introduced to the tool when our company shifted from Visio to Lucidchart (five year ago).

I've ended up looking like a superstar so many times, especially when it comes to, for example, how a business is structured. In one instance, it took me 30 minutes to put together a chart to show business entity relationships that solved weeks of conversation in a moment. Suddenly I look like a genius in the room because I had the ability to put a scenario in images.

The same with hyper-complex processes; you can draw inputs, outputs, roles, and responsibilities in one sheet, and then highlight holes by colour-coding to quickly identify "This is a hole, this is an issue."  Then you focus on what's important.

My return on investment is that this tool has made me more efficient and dare I say, more competent at my job.

I think the pricing is fair. It's competitive with other tools so the price is a non-issue. I hope it doesn't increase though!

There are no additional costs to standard licensing. 

I may have looked at other solutions. But ever since I discovered Lucidchart, I haven't tried anything else.

I would rate Lucidchart a ten out of ten.

I used Lucidchart because I had to create an accountability chart. We use an operating system called EOS, which is Entrepreneurial Operating System and I was tasked with assigning a seat for every role that's necessary to run an organization properly. Starting at the very top with what's called our visionary, which is really the CEO, and then my seat, which is the COO and I'm the integrator. From there, I had to divide it into departments and department heads and then the different roles each person plays within each department.

When I got hired at my company a month ago, I immediately went to the accountability truck that they had created. They used an Excel spreadsheet and it was so confusing because they had so many different boxes and nothing was color-coordinated. From an outsider looking in with no background knowledge of the company, it took me literally four hours studying their Excel spreadsheet to understand who answers to who, what role, and what job responsibilities each job has. I had to scroll way down or way over to see everything. What I liked about Lucidchart was that from a top-down view, I could see the entire organization and who's involved in what roles on one page.

You can't print on Excel. Excel spreadsheets are not friendly when it comes to printing something like that. Lucidchart offered a better viewpoint. I'm going to put seven or eight hours into a chart and everybody else is going to glance at it one time. If it's confusing, it's going to make it even worse. The final product seemed a lot easier to understand from Lucidchart.

The ability for people to look at a diagram rather than reading through written documents saves time and as a result, money. Everybody's been asking for Slack, Lucidchart, and our information with our company to be all in one place. I think it's going to help with communication and future involvement.

So far Lucidchart has helped realize efficiencies in the projects we use it for. For the project I've used it for so far it's been easy to understand. I've shown it to a few people who have never used Lucidchart and have never really seen our organization's accountability chart put together in one spot. We had three different Excel spreadsheets that were doing the work of one Lucidchart. The few people I've shown it to have really liked what they've seen so far. If I can learn more about it, gain more knowledge, and even somehow get certified in something with Lucidchart, I think it's going to help the organization as a whole.

Whenever you create a new role with a new person, some of the presets were nice. You can have a photo of that person that was customizable. That was nice. It was pretty self-explanatory. I didn't have to create individual boxes, it was already preset. Some of the preset features are nice. 

Some of the presets were easy to use and it was a very helpful and speedy process trying to create a chart. But it is hard to create those kinds of charts in Excel, Word doc, or something like that. It's really not very user-friendly, it's very rigid. Lucidchart made it a lot easier on some of the presets.

When it comes to documenting things like processes, systems, and new teams, I would rate Lucidchart an eight out of ten. I don't think it's perfect, but I think it is one of the better choices out there available right now.

The organizational charts for visualizing and understanding team hierarchies and relationships are the reason why we purchased the package that would allow me to do more with it. I tried to find all the cheap ways to do things but the ease of access and the already preset structure that Lucidchart had in place made it easier. Out of all the choices that I saw come across my desk, Lucidchart was the best and easiest choice.

It is important that Lucidchart accommodates both Mac and PC users. At our company when you get hired you get the choice of using a Mac or a PC. It depends on each user. But it's very important that we're able to go across platforms and across Mac and PCs because every person in our company could have either/or, or both.

Lucidchart provides real-time collaboration among users so that everyone can access and work on the same version of a document. Right now, we're in the collaboration phase of the leadership team before we roll this out to the whole company. I found the share feature and I was able to put it in everybody's emails that needed to see the chart. I sent it to them on Friday. 

I think Lucidchart is going to be a great platform to help communicate to everybody and anybody moving forward what we are as a company, how we work, and who answers to who.

Slack integration would be vital to our work. We have our Gmail account, so we have email and all that kind of stuff. That's how I communicate with people. The editorial department communicates through Slack. As the company moves forward we're going to want to use a day-to-day announcements page and group creation. Having Lucidchart as a part of that is only going to enhance our users' experience with Slack, therefore enhancing the Lucidchart experience as well. It's vitally important moving forward that those two are integrated together.

There were some things I wish were a little bit more user-friendly. 

For instance, when you're putting all the stuff onto a document or PDF, there's a set limit of width and height. It would have been very nice in certain situations to be able to drag people on the far edges and move them back up so that everything fits nicely onto the page. Lucidchart seemed to have a preset distance left to right and up and down from each box and I couldn't adjust that. It made it very difficult when I was getting to the end and I had 30 people on one document and then I had to put our logo there and our core values because it was going out company-wide and I couldn't move some people around to fit onto a page. Lucidchart was just going to allow it to be off the page. I spent an hour and a half trying to drag things around, trying to adjust things, move things and combine things in order to get everything to fit on one page. It does have endless scroll but I have to be able to print this thing off onto one sheet of paper. It wasn't going to allow it to fit. I couldn't fit it to one page with everything fitting nicely because all the distances between boxes were predetermined. 

We need things to be printed out and pasted across the walls of our company. We're able to go beyond the borders on the digital side of it and it would be nice to have a feature that you could click just one button, like fit to page or something like that, and it would adjust everything to fit onto one PDF page. A feature like this would be helpful because I had to go to each individual box and adjust the height and width of every box. And I had to combine some roles into one role in order to get everything to fit.

If you looked at our chart, it's very wide because we didn't want people to think that this was necessarily a hierarchy chart. We wanted them to see that it's jobs across the board. The sales department would have six jobs going from left to right, not necessarily up and down. And so our chart became very wide and that's where I ran into issues. I couldn't drag things into open spots, which would make sense to our company because it seemed it was such a rigid structure that it wouldn't allow me to adjust or customize the space between boxes. 

It's a hierarchy, like an organizational chart. There are the people at the top and then the leadership team and the department heads. Then each department head has their own department and you have to have what each job is within that department. Some of the things that were very frustrating for me were that I couldn't adjust the distance between each box. If I had the department head above and then I created another role, it seemed like Lucidchart predetermined the distance. I couldn't shrink, extend, or drag without moving the entire thing all over the place.

I've been a teacher for the last five years. As a teacher, I used the free services as a teacher for my students. Recently, I have been using it for my new role at my new job. I am now hired at a multimedia company and I'm the operations officer. So we were creating an accountability chart. I've been using it for a month at my new company.

I'm using the Lucidchart platform. I go to the URL and log in.

I have not had any outages.

It was pretty scalable. My only concern goes back to having it fit onto one page. It didn't. It seemed very rugged to try to get everything to fit on a page. It took me an hour to create the chart and it took me two hours to make it fit on the one page.

Every department head is responsible for organizing how their hierarchy is within their section. Having the ability to drag and drop people and update people, I think they're going to find it very useful because it's a live document. If people get hired and fired and we add and we grow, we can just simply add and drop boxes and stuff like that. They'll probably be using it on a month-to-month basis as we grow as a company.

I plan to use Lucidchart very heavily in the future because one of my core jobs is to implement our organizational flow across the whole company. Our company is going to grow. We're at 30 people right now and we plan to expand up to 100 in the next two years. My job is to stay hyper-organized in planning ahead. I definitely am going to be reusing Lucidchart many times moving forward.-

We have tons of projects. We are multimedia-based and we have seven newspapers. We have an online presence, websites, and stuff like that. We design websites and all that for other companies. As we develop this, I could easily see the sales department using it when we go to talk to clients, I could easily see the digital department using it for project management, and I could easily see the editorial department using it for project management as well.

I plan to expand to other users in the company. I would love to learn and incorporate. We have six people in the leadership team, including myself, and I want them all to have access to our charts and then be able to create their own charts and share and collaborate with each other so that the sales department and the digital tech department will both know who they need to talk to. Now that the company is paying to have Lucidchart and not doing the free version, I'll be using it heavily every month.

We do not require any staff for deployment or maintenance. 

I clicked on the preset format of the hierarchy chart and then I went in and started adding the jobs, titles, and departments. From a user standpoint, it was very straightforward and easy to use. It just wasn't very customizable as far as spacing was concerned.

I was using the free version and I got up to 30 boxes. I had to upgrade to have more boxes. At first, I didn't do it because, being a teacher, to get anything bought was like an act of Congress. You had to go through a whole checklist of people and places and things to get something approved to be bought. In this case, I just went to my administration and said that it was a good chart and I needed more features. We bought the monthly package. So the process was very easy and straightforward. If you want the stuff, you only need to make a few clicks and you got approved.

For the people that have seen what I've created, they like it. Once they see how it can incorporate multiple users and we can all collaborate and it can help each organization, it can help with communication and efficiency throughout, and I think people will get on board. Our CEO is very high on the newest, latest, and greatest things that are going to save us time and money. There's definitely the possibility of moving forward that we would want to expand, grow, and incorporate even more.

We signed up for the month-to-month and it charged us all at once for the whole year. I believe we signed up for the $7.99 one. I think that was the price. 

From a teacher's standpoint for projects for my kids, we used the free version because I was at a low-income school. They always used Lucidcharts to create charts, whether it be a timeline or to show the military. I was a history teacher, so I would show the generals and the people leading out as the hierarchy. I've always used it for hierarchy purposes or timelines, from a teacher standpoint. From an executive leadership standpoint, I only used it for the organization chart that I created this past week. I didn't even know there were databases there.

My advice would be to go to YouTube first and look at how people use Lucidchart's organization. Explore through the website and frequently asked questions and get a better understanding before you start. Use the free version for about a week and then explore if you should purchase Lucidchart. I would definitely look for reviews, recommendations, and past people's experiences before pulling the trigger.

I definitely will explore some options as we have a need for them. This is a trial for the company and if everything goes as well as planned as far as implementing our organizational chart and looking at the other features it has, we will definitely start exploring how Lucidchart could help us.

A tip would be to just start off by using the pre-made charts and the pre-made formats, like I did, and allow time. I would set aside an hour a week to just play around Lucidchart and to click on all different features and all that kind of stuff. I didn't have that opportunity because I was pushed for time. But I definitely would explore Lucidchart through the free version and see what the paid-for version would give you in addition to what the free does and then just play around with it, make different charts and see what all they offer.

I would rate Lucidchart an eight out of ten.

We use Lucidchart for our sales team. It displays what our sales flow should look like from start to finish once we contact the customer, all the way through closing out a sale. It displays the whole process.

We're a smaller company and we're trying to establish some roots. We want to get the sales flow and other aspects of the company down before expanding and trying to get new hires. 

Lucidchart is really beneficial because we've been able to establish what the criteria is going to be for everyone going forward with our company. It's been an easy process to make sure that it's a universal thing, we can all decide on what it's going to look like, and make sure when a new hire does come, they can see that chart and know exactly what to expect and know exactly what to do.

I love the simplicity and how clean all the different boxes, arrows, and charts can be. Especially with something complicated like our sales flow, it could be really easy to be all cluttered and everything like that, but my favorite feature is how clean it is, how straightforward it makes our flow look, and how easy it is to understand.

Lucidchart accommodates both Mac and PC users which is important to us because at my company right now, our sales floor and then every other computer we have as a company is a Mac, but a lot of our employees actually have PCs and Android as well. So it's really beneficial because if we're ever on the go or we need to make a change, it's versatile and is open for both Mac and PC.

We use Lucidchart to collaborate among users in real-time so that everyone is accessing and working on the same version of a document. We are able to do that because instead of just crowding around one of our computers, even if we're all in the same room, we're able to see each other's mouses and make changes in real-time. That really helps because it's all about making it easier. It has really been beneficial that way.

The real-time collaboration has definitely saved us time. Even though we're still in the same room doing it, it saves time getting up and walking over to someone's computer just to huddle around there. Then if someone wanted to make changes, they would have to walk back to their computer. So even though it was still in the same room, it saves time by not having to get up and getting distracted from our computer by having to go to someone else's. It's all interactive over the cloud. It's really good.

We use Lucidchart to compare versions of documents. The primary document that we've had is the collaborative ones with our sales flow. So we haven't gotten to the stage to compare it yet. We do see the potential in doing that in the future because anytime we want to update our flow, we could always make a new document and then be able to compare and contrast. As of right now, we haven't had to do that. It's obviously something that we foresee ourselves doing in the future.

Its ability for people to look at the diagram rather than reading through written documents has saved time and as a result has also saved money because when it's in that chart, it's all right in front of you. With the clean format and the straightforward boxes and arrows and everything like that, it makes it so you don't have to dig and you don't have to spend personal time flipping through pages. Everything is right there and super easy to read and super understandable. We've been able to save us time and money.

I've only been at this job for about a month working with our sales team, but I would say instead of spending full days of work, which are usually six to eight hours, depending on the day, we're able to make that into a chart and do that in real-time in only a couple of hours, or even less. Over the course of a month, it's been able to save us around 15 hours a week, which is 60 hours so far this month.

We're still getting comfortable with it and we want to make sure that we see all the different features that it has to offer. This might already be a feature, but I remember sometimes when we're just all viewing, if you accidentally click, then there's an arrow that pops up, and you have to go back and delete it. A lot of times there are accidental arrows being drawn when really we're just trying to present to each other. That's not even that big of a problem, but definitely, something that I thought of.

I started using Lucidchart when I started my job, about a month ago.

I haven't had any problems as far as it crashing or not loading fast enough. It's always been super easy to access it right away on the web-based version. So as far as availability goes, it has definitely not caused me any trouble thus far.

The software is very outreaching. It has a lot of different opportunities that we as a company can use it for. As far as extendability, we can use that in not only our sales department that we're primarily using it for right now but also our marketing and customer service. It can extend to all those different types of our company as well.

Technical support has been really straightforward and super available to us at all times, but we haven't had any issues to have to reach out to the tech support yet. 

The initial setup was really straightforward. My supervisor was able to explain what it was to me and it really was not hard to understand what it was and how we're using it as a company. Overall, I think it was really straightforward and super easy to understand.

As long as I've been here, it's hard to see the overall impact it's had, but my supervisor has definitely made it seem like it's been worth every penny. Exactly narrowing down how much that return on investment was, it's hard to say, but without a doubt, there has been, to some capacity, a return on that investment month after month.

Based on what I've heard from my supervisor and what he's commented on it, pricing has never been an issue. It's definitely worth what we have to pay for it.

We're a smaller company, so we're still trying to expand all the software that we have access to, but as of now, we haven't really expanded to Atlassian, Salesforce, Microsoft, G Suite. We have been able to just share it over the cloud and make sure everyone has access to it on all their different devices. That makes it a lot easier for everyone to see it and understand it as well.

Lucidchart is unique and you're able to see the flow and see everything all at once. So comparing it to something like a PowerPoint-type thing, it's definitely a lot easier.

My advice would be to dedicate even just an hour to it because once you get that first hour to understand the different features that Lucidchart has, it's going to be a very straightforward and easy process the rest of the time. Obviously, with any software, it takes some time to learn all the different features and learn how it can best integrate with your company. Dedicate that time and make sure you put in a little effort because it's super easy, it's super clean and quick to understand, so if you just put in that little bit of time, it's going to be beneficial and it's going to make any flow that you have within your company a lot easier to teach and to delegate.

I would rate Lucidchard an eight or a nine. There are always features that any software can implement to improve. Obviously, there's always room for improvement. Overall, it's been a wonderful experience, so I'd give it an eight.

I use it to filter data and create data models for applications.

We are in the starting phase. We are going step-by-step. We have just created our data diagram, and there is not much collaboration on this part. When we go to our architecture diagram, we will be having more collaboration.

I have used it for technical purposes and support.

I am still exploring the tool.

Our team asked me to create a data diagram for our applications. We have different tables in our applications and needed to come up with a diagram depicting the complete data structure in our applications, e.g., what are the different tables that we are using, what are the relationships between them, and how can we improve them. So, Lucidchart should easily help me to complete my work.

There are three more members on our team. We are sharing our document with team members, which is pretty good. Multiple users can add to it and comment on parts, e.g., whatever they want to ask. They can comment on the table structure or diagram. It is very easy to use. This real-time collaboration has saved us time.

Creating a collage diagram is the most valuable feature. 

Lucidchart is very good and convenient for creating database structures. I love it.

The interface is very good and easy to use. We don't need documentation on how to use it. It is self-explanatory, which is very convenient for a new user.

It is a very good tool that is easy to use. I can save time when collaborating with team members.

I am not quite sure what different functionalities it provides as well as the difficulties other people are facing. When I have a better understanding of the solution, I will increase my rating of it. No solution is perfect, so I am sure that I will be facing some problems in the future.

I just started using Lucidchart a month ago.

My team has been using it for a long time. I just started using it.

The stability is good. I have not faced any difficulties when using it.

We are a growing team. My colleagues include managers, a Scrum Master, and a business user. 

This is the first time that I am using a tool of this kind, e.g., data modeling. I have never used other tools.

My initial setup was very straightforward. My company already purchased the tool. When I tried to sign in with my company email, they automatically sent me an email with some steps, then I started using it.

It did not take me long to set it up. I just signed up for Lucidchart and my team provided me with the license. It was very easy to use.

I work for Gartner. They provide us with an account from the paid version.

It is a very interesting tool. I love using this tool. I would rate it as an eight out of 10.

I have recommended Lucidchart to my colleague and other developers in different companies. It is a good tool that is easy to use with a good UI. It is also easy to understand.

Primarily, we have been using it for collaborating with other team members and documenting the work that we are doing as a team and organization. Its two main functions are to document and collaborate. 

We have a common place where we can collaborate and keep track of documentation. That has really been useful.

We are using Lucidchart a lot for documenting things, such as processes, systems, new teams, etc. Its ability to document processes is great. Some of the major pluses are the sheer number of templates and the flexibility in the types of things that you can document. This is a benefit because we are able to structure it in whatever format we want. So, we can take a template that maybe was designed for something different and not have to create it from scratch. We just modify it for our purposes.

The solution’s capabilities for visualizing and understanding process flows or workflows is pretty good. This is one of the primary functions that we use it for, and it has worked out really well. They have a lot of very intricate templates that fit different use cases, which definitely helps.

We don't necessarily do everything in real-time, but that clearly is important. The fact that we are all able to do it in real-time allows us to have a dynamic discussion around a topic, whatever we are discussing. That is the key. Otherwise, it would be, "Hey, review this document, and we'll hopefully talk about it later." The tool wouldn't be anywhere near as valuable if we didn't have this kind of core function, which has saved us a significant amount of time. Shuffling documents back and forth would have taken a lot longer.

The most valuable feature is the ability to share particular boards or charts that we are creating. That is really key for us. 

Lucidchart’s organizational charts for visualizing and understanding team hierarchies and relationships are very good. I am very happy with the templates and the way that they are designed. We can tweak the templates for our own purposes. There is a large enough variety of templates with different use cases that we can usually find something that will fit.

The collaboration tools are fine, but the ability to share sometimes becomes difficult, specifically around permissions. It says somebody can edit and view, but they can't necessarily make all the changes. That can be confusing for some of the other users.

The speed needs improvement. The reloading time sometimes is quite significant, especially if the computer that you are running it on is kind of bogged down with a lot of windows, running other tools. It can be a bit challenging.

The interface could use improvement. When you try to select or unselect items, sometimes it gets very glitchy. It is not clear what you are trying to do.

There is a lot more functionality that I am finding that we haven't even scratched the surface of yet. Part of the challenge is it has more power than we know about, and there is not really great support in terms of learning the tool at that level, other than maybe watching YouTube videos, etc. That is how we're learning it right now.

I would like to see a grid that outlines functionality. Sometimes, you don't know what you don't know. So, if there is a grid that identifies all the features and functions, then you can drill down into video explanations of each one of those. That would be the optimal thing for us. We could then go in and explore, and say, "Okay, this is a function that we definitely could use. Here is a video that explains how to do it."

I have been using it for about nine months.

Performance-wise, in terms of stability and reliability, I would rate this solution as a seven (out of 10).

It is pretty scalable. I don't have any issues around the solution's capability.

While most of us are PC users, having the flexibility to accommodate both Mac and PC users is important because you never know who will be coming onto the team.

Everybody in our company uses Lucidchart, as there is a senior-level person involved. Right now, there is one primary user (me), as well as six to eight people who are collaborating using the tool.

The communication with sales has been pretty poor. They have been spotty in terms of response. So far, that has been our problem with it. We were in contact with one of their representatives, but he just kind of disappeared one day and we couldn't find him anymore. He has not been responsive to email.

We still use Visio in some capacity. I am not sure that it is because we couldn't have switched. We just don't know all the functions which exist within Lucidchart.

Lucidchart is pretty straightforward to set up. It is not a very difficult tool to use. 

The setup was pretty fast. There was not much to do.

It has been a valuable tool. It provides time savings. It also adds values with the ability to ideate around ideas and things as a group, collectively being online and live. 

The whole discussion around collaboration is key to realizing efficiencies. That is why we are using it. When we are collaborating live, we are able to discuss the chart and what is happening in our work process. We can identify other people's perspectives and get ideas during the meeting, then make those live changes to the process on the screen. So, it helps us in identifying potential solutions.

We did look at MURAL and a couple others on the surface, but we felt that there were more options available with Lucidchart. The main thing was the amount of templates and features that we could see with Lucidchart. It just seemed like a more robust solution. That is why we went down that road.

We tried Lucidspark because of the announcement that they made when it came out, but we haven't really used it to a large degree. In many ways, Lucidspark had a lot of similar functionality to Lucidchart. At least in the way that we are using it, we get the same experience through Lucidchart.

We are a consulting company that works with CEOs. In many cases, we are recommending products. In a lot of situations, Lucidchart could be a useful tool for organizations that we work with, and we would definitely recommend it to them. However, for it to become a really useful tool organizationally, you must have somebody walk you through a process of how you would embed it. I don't think that they have that.

Most people are visual first and prefer that as a way to communicate.

In the future, if there is an opportunity to do so, we would potentially increase usage. We have to learn more about how we would utilize the tool, but we are not opposed to increasing usage. 

I would rate this product as a seven (out of 10). 

I was previously using whatever was on the web, but we have a plugin for our Atlassian tools, like Confluence, where we can integrate Lucidchart diagrams into our Atlassian tools as well. 

Previously, I was using my own personal cloud subscription, but then I stopped doing that. Once we had integrated it into our Atlassian suite, there was a plugin for Lucidchart and we had licensed the plugin. And so we would use the plugin that when we would add that type of graph, it would take us to the external website for configuring our diagrams, and then we could exit back and it would render the diagram in our Atlassian solution.

Lucidchart subset their older components or something like that had happened. I don't entirely know the totality of it, but we were forced to upgrade to a different integration with Lucid than what we had. I've had a lot of frustrations with that because I've lost a lot of diagrams. I can't get them back and I'm getting pop-ups that are showing me that our data will be loading and I can't run four or five years of my engineering diagrams. I'm extremely angry about that. I can say that all the time I've had this thing is making me leery to using the plugin, let alone rather just use the tool independently and copy-paste pictures because when the plugin fails to work and you don't have an image to fall back on, you could lose years of work.

I have that as a real big sore point and I can't figure out what, why, or how, and there's not really a good clear point of context to figure out how I address recovering all the lost work I have or how to migrate it.

I had massive engineering, ERD diagrams, database diagrams, architectural diagrams, you name it for years. And a lot of the documentation I had in Confluence, including system architecture documents for our products. I can't get those assets back.

My primary use case was for data entity-relationship diagrams for UML. It shows the engineering, architecture documents, using UML and the general flowcharts, and swim lanes for process swim lanes. I do tons of processes and swim lanes. I'd say those are really the four things I usually do with it.

It's filling a gap where we can better visualize our engineering processes and architectures within our Atlassian tools.

It provides real-time collaboration among users so that everyone is accessing and working on the same version of a document. Although we rarely use it in that way. Unlike sharing a spreadsheet that is being filled in by multiple people or something like that, usually editing diagrams isn't something we're doing at the same time.

It hasn't affected our project development process. For other tools, having simultaneous collaborative access is great, but for diagramming, it wasn't really a necessity for us. And I think that is mostly because we access Lucidcharts through a plugin, through Confluence, as opposed to logging into Lucid and then using that as a primary tool.

The ability for people to look at a diagram rather than reading through documents has saved time. They can look at a diagram to better understand something as opposed to reading words. That's kind of an abstract idea. I can't put up a price tag on it. There are probably tens of hours saved on managing the ERD diagrams and specifics since the automation is there for that.

It helped us to realize efficiencies in our projects.

I was the one within our company that advocated bringing in Lucidchart five or six years ago, compared to other things like ERD diagramming tools. I found that we were reverse engineering and recreating a lot of database diagrams that were not being maintained with other systems and Lucidcharts. Actually, their import tools for that is what made it a lot easier to bring back some visibility in terms of large data warehouses and things that were going undocumented for far too long.

Its ability to document things such as processes, systems, and new teams is great. It's a very strong diagramming tool. I think it's better than Visio and other tools that I had previously used.

The ability for Lucidchart to create database schemas or modify existing data structures is strong. That's what I initially introduced it for in our organization. The script that Lucidchart provides works with other systems like Oracle, SQL Server, and Postgres that I can copy-paste, and get a quick dump of metadata and import into has saved me a ton of steps that I didn't have to manually create these tables. I had a lot of things where I still had to put in the linkages between tables, but I didn't have to type in every field name, every data type, and everything else that came in. That saved me tons of time.

I like the integration with Atlassian because Atlassian lacked strong modeling and diagramming tools. It didn't really have anything good for that. This solved that problem. That was really it since Atlassian tools are our one-stop-shop for managing our whole software development lifecycle, but it lacked good diagramming tools. This was a good solution for that, short of my frustration recently after the conversion of losing all my content, which I still want to get solved, but otherwise, it is filling that gap.

It's important to us that Lucidchart accommodates both PC and Mac because our company is split. 

The improvement we would like has to do with what happens either in a license not being renewed, or if you have an end-of-life scenario where the plugin was used and you're not going to support it, or the customer is going to stop using it. What happens with the data on the diagrams that was there previously? I feel like there should be something in the way that plugins are managed that if other customers have a third-party tool, if there's a cached version of an image or something it should make sure that the content is never lost. Once you've used that you shouldn't have to be bound forever to maintaining that relationship or have that problem that I have where the plugin was a subset, they did something else and now I've lost years' worth of work.

At a bare minimum, there should be some kind of fixed backup image on my server with the use of the plugin that would have been the better thing to do from the customer's perspective. I don't know if that makes sense, because this way it goes away, they don't want to support it. They want to change something. What happens to years of my work? And whatever else that I have. At a bare minimum, they should let me retain a PNG file or something of the diagram that I had. I would even have something to reference if I had to recreate it.

I have been using Lucidchart for six to seven years.

I think it's pretty stable. It's never crashed on me.

I haven't had any scalability issues, even very large diagrams. I've never had any issues with that.

There are between 20 to 30 users that are mostly a mix of the engineering team, architects, and senior engineers.

The maintenance requires less than one part-time person. 

It meets our needs. We don't really have a reason to change it. We were forced to update the plugin to a different license type recently. We're still working through that, but it's still our preferred tool for diagramming at the moment.

I never used technical support. 

I used Visio before and I switched to Lucidchart. I was not really a fan of Visio, mostly from the perspective that the ERD diagrams were harder and Lucidchart was just easier.

The migration from Visio to Lucidchart was easy. 

I think they're both about the same or similar when it comes to intuitiveness and ease of use. I haven't used Visio in around five years. It could be totally different at this point.

I think the setup was done within a sprint or two, they had it working and figured out way back when, but that was a long time ago.

It is very economical for what it is. Nobody had an issue with the pricing of it.

I did not evaluate other solutions. This was just a tool that was used at a previous company that I picked up and we were using it for this and I really liked it. It just kind of happened organically. And then I brought knowledge of that here when I was faced with a similar task in this role when I started here five or six years ago.

The only other tool that I use a little bit is Excalidraw, which is a free online drawing tool. I'm using that more now because I got burned by losing a lot of things with Lucidchart, with the plugin transfer. And so I'm finding now I'm starting to use other tools for a general diagram that I can copy-paste in a diagram of. I got burned with the lack of support and the plugin and losing years of drawing. And so now I'm making a concerted effort to integrate PNGs, as opposed to using the plugin as a container. That's pulling the content from the third-party server that I don't know what's going to happen with that relationship. I'm just going to use it as an external tool, copy-paste, and take screenshots going forward.

My advice would be to be careful with the plugins, as far as if you're using this plugin as a means to bring in diagrams into something else, understand what the long-term implication is. If you decide to change or not, it's a great tool.

Copy-paste your diagrams, copy-paste pictures, or export picture PNGs of your diagrams to paste into other tools so you don't rely on the plugin perpetually working.

I would have rated Lucidchart a ten out of ten but after my recent experience with them, it's now a seven.

I've used Lucidchart much more on a personal project than at work, just by coincidence. Mainly at work, we've used it to create a very simple diagram chart, some squares, some circles, and arrows connecting them. It's for HR purposes. I work in human resources. We basically map out the process that a candidate goes through when they're hired in the company. We made some squares saying all the steps that need to be done to onboard someone and we connected them with some arrows and made a flow chart.

On the other hand, I've actually used it very extensively for a personal project of mine, which is a video game. Since I'm developing a video game, I'm using Lucidcharts to organize all the different pieces of the game, including the levels, the maps, and how they all interact with each other. That's also basically a giant flow chart and diagram with loads of connecting pieces.

My company uses Lucidchart way more in the product, tech, and other departments that work directly on our product. Being in HR, we only use it for a few things, however, I know that they use it for all sorts of flows and processes in terms of tech development. They do have it integrated with Jira, and I'm sure that they make use of that integration as well.

In general, the usability is great. You have a ton of customization options with different colors, different borders, different thicknesses of lines, different types of arrows, et cetera. There's so much variety. You can really make a chart with all sorts of color-coding, and color charts in different colors, link them together, for example, or use different types of arrows for different types of links between the chart elements. That variety, while not a specific feature, is really useful. If you want to make a chart, you can basically do anything.

I've mainly used it as a chart. What I've appreciated the most is the variety of options. I use the different types of blocks that they offer as well. You can use a normal rectangle, however, you can also use a post-it block note that I use for different purposes, for example. With all that variety, you can really organize yourself however you want. That's the most powerful part of this tool for sure.

Lucidchart's capabilities for visualizing and understanding those flows and processes are absolutely excellent. I'm very happy with it. Even in a work setting, as soon as we actually used it and put these flows into a visual format, everything was much smoother. We started understanding everything much better. As a visual tool, I would say it is excellent.

There have been many efficiencies achieved using Lucidchart. For example, in the professional project, once we mapped out the flow, it allowed us to identify pain points. Seeing the flow so visually, when we moved from step A to step B we were able to pinpoint the exact pain points and when they happened during the flow.

It's important that Lucidchart accommodates both Mac and PC users as I do really use both, especially for the kinds of projects I'm working on. I usually use the Mac as the side of the screen with Lucidchart, and then I use the Windows big screen to work on the actual project. I don't know if it's common to be in my situation, however, for me, it's absolutely important that I can use the product on either operating system.

I have used Lucidchart to collaborate among users on the same version of a document in real-time. The flow that I have been working on, that we did for each chart, was done in real-time. It was great. Obviously, people need to be a little organized and not start moving things around altogether. We were well organized and it worked great. Everyone could see what everyone else was doing in real-time. It's really good. It works perfectly.

Real-time collaboration has saved us time. We were genuinely stuck until we did that, and it's something that completely unblocked our process. We didn't know how to proceed, due to the fact that pre-Lucidchart, everything was unclear. Nothing was really organized and nothing was visually presented. We were completely stuck. This product really allowed us to move forward.

It's a bit hard to assess how much time was saved. That said, considering we had about one meeting per week to work on this specific project and the first three or four weeks, we basically made zero progress. Then, on the week we started using Lucidchart, we made a lot of progress, and two weeks went by, and we already made way more progress than in the first four weeks. You could say it doubled our efficiency. 

Mostly, for what I use it for, it has absolutely everything I need. I use it for 99% visual presentation, as I'm working on a project that has 70 moving pieces. If I didn't put that into a visual format, I would be completely lost. That's really all I use it for and that functionality to me is absolutely perfect. In all the time I've used it, I've never been in a situation where I thought, "Oh, damn, I wish they had this feature." I really can't think of any time it's happened. That's why, for me, really, it has everything I need.

There is a tiny detail, however, that is a minor feature. Possibly the only time ever I've had an issue is when you create a rectangle box, for example, you can write some text in it and give it a name, and depending on how you shape the size of the box, the text will rearrange itself to fit. Except if your box is very, very narrow like a long, narrow rectangle in a vertical position. In this case, the text will always go out of the rectangle. It could be nice to just have the option to rotate the text, for example, 90 degrees so that the text fits perfectly in the vertical rectangle. That said, it's really a minimal feature and I wouldn't call it a pain point at all. It's really just a small detail.

I've been using the solution for two months. 

The product runs great. Even though my personal project with the charts is really big, it still loads very fast, and there's no lag. There are no delays. It never fails in saving or any of that.

I have to admit I've hit the maximum, however, for my personal project, it might be due to the fact that I'm using the free version. I did get a warning that told me that I reached the limit, the maximum number. Honestly, it is a decent number. It's around 300, and my chart is definitely very, very big. There is a limitation, however, for the free version.

At my company, there are different teams using the product, and I don't have visibility on everyone. The product team definitely uses it. The team that uses it the most is product owners and product designers, and anyone who's really working directly in how the product flow works would use it. For example, they would be mapping customer journeys through our products - how they enter into our platform and what they do, which steps could they follow for conversion, et cetera. All of that is very much done on Lucidchart, and that's the product team mostly. There are also some engineers, probably the more senior ones that intervene more in the actual product development steps. 

The big users and the ones who installed and set up Lucidchart and promoted it through the whole company are our agile coaches. We have a whole team of agile coaches due to the fact that our engineering team is 600 people. We are a very large organization with a very complex structure, and we have an entire team of 10 agile coaches whose role is to really help the engineering department run smoothly. They're really the biggest fans of Lucidchart and the first advocates of the product.

In the case of HR, we really only used it for that one very specific project, and we will never use it again. I really wouldn't say it's due to the product at all. It's simply due to the fact that we haven't really had any project that requires that as of now. That said, I would definitely be recommending it if we start a project that would really need some good visual representation. That would be my first recommendation to the team.

I haven't contacted technical support, however, I'd tell them it's great. I would tell them how useful it was for me. Honestly, I'm a big fan. I would just tell them they've done a pretty good job, as it's a great product.

I'm really not familiar with any proper charting tools. I used PowerPoint and Microsoft Word until now. I've definitely not used specialized tools. Anything else would be considered very inconvenient to use for something like the tasks I've worked on compared to Lucidchart. It's not even comparable.

On my personal project, the initial setup was super easy. I just logged in and I started using it. I have to say we had a little bit of difficulty when we used it with my company because for some people, when the person who created the chart started inviting us to the chart, we had a few difficulties in getting the permission and access we needed. That's probably related to the fact that we are using the company's Lucidchart account. Therefore, we had to get some special admin permissions. That said, it took us a little while to get everyone on it and authorized to start working on it.

To set everything up took a couple of days due to the fact that there were six of us working on a specific project. It was created by one person, and out of the six of us, three of us had some issues, as in, we received the invitation, we accepted it, and it redirected us, and yet we were sent to a blank board instead of the board we needed. What happened is the admin of our Lucidchart account either triggered permission or sent us a link, and we accessed it directly and we ended up being fine. It was nothing very problematic.

I'm not the most expert or knowledgeable in terms of product prices and what companies usually consider expensive or not. If I base it, for example, on my knowledge of typical HR tools that charge you for user licenses, the team package for Lucidspark to get users collaborating together, I wouldn't say it's exactly cheap, however, it's within a reasonable amount. I've seen much more unreasonable products that really weren't worth their price. In comparison, it's relatively fair. I wouldn't say it's a great deal, however, it's definitely worth it if you make use of it.

There's the individual license, which is seven euros per month. That one is really targeted to non-professional users, or at least to people who use it individually. In my case, I wouldn't be willing to pay that, as I can do everything I want with the free version. Also, my buying power is slightly limited to be paying a monthly subscription for this. 

That said, for example, if I was working as a freelancer, working on projects like these every day, every week, I would definitely pay the monthly cost. Considering how much easier it can make your life, seven euros a month also seems quite acceptable. 

Considering how much I like Lucidchart, I'm really curious to look into the other products that are part of the Lucid suite. 

I'm using the web-based version of the product.

I have not used Lucidchart's integrations with third-party solutions like Atlassian, Salesforce, Microsoft, or any others, however, I am aware this is a possibility. 

In our case, we haven't used the solution with Slack, however, I'm sure they do on the tech side, as we use Slack and it's integrated with everything we can integrate it with.

I would advise potential users to really make the most of it. For me, for example, being a very visual person, I really made the most of it in terms of using the color code. I have six different shapes of blocks to indicate different types of events. I have four different types of arrow connections to describe different types of connections. I have different types of post-its to use to leave notes. Make the most of it and don't be shy. Really go for it. Explore all the features and really make the most of it. That's the best advice I have.

For me, I'd rate the product at a ten out of ten. I've been super happy with it since I started.