Lucidchart Reviews

We use Lucidchart for building business presentations and business flows and explaining processes to stakeholders.

I am using its web-based version.

It is good for documenting things such as processes, systems, new teams, etc. It clearly explains the roles, actors, their responsibilities, and provides a high-level view of any architecture system. It makes it easy to explain, elaborate, and edit on the go. I would rate it an eight out of 10 in this aspect.

We can't draw everything from scratch all the time. Sometimes, we need to reuse something that is already present. We also have some legacy frameworks that we need to edit. Lucidchart helps in such cases by allowing us to import those legacy diagrams. From there, we can move to new inputs or new technology.

We are using Lucidchart to collaborate with others on a daily basis. It reduces the clashes that we have during the discussions through phone calls. When we share the screen and collaborate, everyone gets to know what the other person had on the mind, which is a good thing. It helps in comparing different things and eliminating what is not required.

Its real-time collaboration saves time. Now, we can complete our discussions within 15 minutes rather than an hour or an hour and a half.

The ability for people to look at the diagram created in Lucidchart rather than reading through written documents has saved time. It has saved one to two hours daily.

We use its integration with Slack. We have a lot of developer communities in Slack where they share pictures or diagrams. It has a plugin, and it is very easy to import or export to Slack instead of downloading on the system and uploading to Slack again.

It gives information about the roles and responsibilities of any architecture system and the exact system flow, business flow, or process flow. It also gives information about how the development team should take it forward. It shows the gap analysis in the flow charts and makes it easy to define the actor and his roles and responsibilities in the organization.

I like its integrations with Visio, Word, and Excel. It is easy to integrate them with Lucidchart and convert them into flow diagrams. Migration of Visio files into Lucidchart was straightforward. It is very user-friendly, and it is not something you need to code. We could easily import Visio files into Lucidchart.

I have used Lucidchart for creating new schemas, modifying schemas, and building the ER relationships. I would rate it an eight out of 10 from these aspects.

It is very user-friendly. Whatever you have in mind, you can draw it on the screen without any limitation.

I'm not sure if this feature is already there, but it would be good if we can import a cloud database in the web version.

I have been using Lucidchart for two years.

It is very stable. It is easily accessible and compatible with all browsers.

I did not use huge processes to test its scalability. It is good for my daily use. I also haven't heard any complaints from any of my peers.

We are a team of 20 people, and almost 15 people use Lucidchart for building processes and designing and modeling.

I haven't interacted with their support.

I have used Visio a few years ago. Lucidchart is more user-friendly than Visio. Visio also doesn't have a web version. You need to install the app on every system, which is not the case with Lucidchart. You can also access it on your phone. It is compatible with everything.

Its initial setup was straightforward. I'm using the web version, and it hardly took two minutes. It was very easy.

With Lucidchart, you can easily define the scope of a process. You can also easily define who is involved in which role. It clearly extends the interaction between the actor and the system. It is useful for discussions and designs. The what-if analysis is very good for identifying any gaps. 

I have not used Lucidchart's ability to compare versions of documents. Lucidchart accommodates both Mac and PC users, which is good because there are a lot of Mac users out there in the market.

I would rate Lucidchart an eight out of 10.

I worked as a business analyst before, and now, I am a consultant. I am mostly using it for data flow diagrams and process flow diagrams. I don't constrain myself to just CAD diagrams. I also create ad-hoc charts and diagrams for Apex user stories and things like that.

I am using the web-based application of Lucidchart.

It makes it easy to get things done quickly. That was the only reason why we asked our management to get Lucidchart. With draw.io, it is impossible to get things done quickly. Lucidchart keeps your peace of mind. It is very annoying when you're trying to do simple things, and they don't happen easily. 

I have briefly used Lucidchart to collaborate with users in real-time so that everyone is accessing and working on the same version of a document. It saves time. The saved time is proportionate to the number of people collaborating. It isn't linear. draw.io also has a similar feature for collaboration, so it isn't a feature that makes Lucidchart stand out.

The ability for people to look at a diagram, rather than reading through written documents, saves time. Yesterday, I presented a diagram that I created to our president and co-founder. He complimented that it looked good. Creating a diagram saved me 1,000 words in explanation. I can show the diagram and give a two-sentence description, and then just answer the follow-up questions.

It has helped us in realizing efficiencies in our project. There is a big difference in the ease of use of Lucidchart as compared to draw.io, which is probably the only sophisticated drawing tool that I've used before. The ease of use of Lucidchart is just incomparable.

Its ease of use is most valuable. As compared to draw.io, connecting the lines and doing things like that are much easier in Lucidchart. It has been great for some of the process flow diagrams and data flow diagrams. I can export these diagrams as PDFs and share them with team members.

Its capabilities for visualizing and understanding process flows or workflows are great. I've been using it quite a bit. I try not to constrain myself to CAD diagrams. I look at what's there, and then I do my own thing. Lucidchart is not just about UML, and once you know about the shapes for the depiction of different processes, you can easily create a data flow diagram. You've got it all there, and it is just a matter of picking the right shape and the right box.

I have used it a couple of times in my previous job for peer relationship diagrams (PRDs), and it worked great.

It accommodates both Mac and PC users. I've always been a PC user, but in this company, we only have Macs. It is great that I can use it on either computer.

When you log in the first time, they ask you a lot of questions, such as what are you going to use it for. Half of the things weren't applicable to me. I couldn't see the skip button, so I picked random things because none of the given options was applicable to me. It is a tech startup, and I am in a consultant role. I use it for a variety of things, but the questions were tailored for HR professionals who are creating org structures or IT professionals who are doing data flow diagrams. What if I do both of them depending on the project I'm working on? I just felt that I am wasting time with those questions and just wanted them to stop asking me these questions and get into charting.

I used it in my previous job for half a year, and in this job, which I started two months ago, I have been using it for a month.

So far, there are no issues.

We haven't tried to scale it. There are three team members in my team who are using this solution.

I use it almost on a daily basis but typically, not for massive diagrams. I typically use it when I have to deliver something or when I need to collaborate with peers. I expect its daily use going forward.

I didn't have a need for it.

When I started with this company, I used draw.io because they had a subscription for that. I've also used it a couple of times previously. There is a night-and-day difference between these two solutions. The features are similar, but the usability is at a completely different level in Lucidchart. Lucidchart is easy to use for connecting the lines and doing other such things, and that makes 50% of what I'm doing with it. I didn't want to spend most of my time drawing diagrams and trying to connect things, which was the case with draw.io.

I have also used Visio with another employer a while ago. Visio is not as bad as draw.io. Based on my experience, Lucidchart is better in terms of functionality and ease of use, and it is the tool to go for, but they might have improved Visio. Lucidchart is definitely ahead of the game.

Its initial setup takes a couple of minutes. When you log in the first time, they ask you a lot of questions, which is the longest part of it.

Our pitch to the management was that we spend more time trying to connect the dots with draw.io. If they think about our hourly rate, we're going to pay off the cost of Lucidchart in half an hour.

One of the reasons we were able to get approval within two hours from our management was that it was cheap enough. We have a 3% or 10% collaboration package, which comes out to be 70 bucks a year. It was very cheap, and we had no issues actually getting the full version. It was very affordable for a business.

My advice would be to just get it and use it. You'll love it. Play with the tool, and as long as you know what you're trying to build, you'll find a way to implement it in Lucidchart. I'm not the most advanced user. In terms of functionality, it has been great for what I've been using it for.

I haven't used its organization charts, but I used a similar idea. I work for a software company, and we have three main hubs in our software. I'm working on one of the hubs. So, I just draw one hub, and it is similar to the chart hierarchy or personnel hierarchy. I have the hub at the top, and then it branches off into Apex and user stories. It worked great for me.

I wasn't aware of its ability to compare versions of documents. Similarly, I didn't know about its integration capabilities with other solutions, such as Atlassian, Salesforce, Microsoft, and Slack. We have Slack and Atlassian, and I will find out what we can do with those.

I would rate Lucidchart a nine out of 10. There are probably some areas of improvement, but I'm super happy with it.

Primarily, we have been using it for collaborating with other team members and documenting the work that we are doing as a team and organization. Its two main functions are to document and collaborate. 

We have a common place where we can collaborate and keep track of documentation. That has really been useful.

We are using Lucidchart a lot for documenting things, such as processes, systems, new teams, etc. Its ability to document processes is great. Some of the major pluses are the sheer number of templates and the flexibility in the types of things that you can document. This is a benefit because we are able to structure it in whatever format we want. So, we can take a template that maybe was designed for something different and not have to create it from scratch. We just modify it for our purposes.

The solution’s capabilities for visualizing and understanding process flows or workflows is pretty good. This is one of the primary functions that we use it for, and it has worked out really well. They have a lot of very intricate templates that fit different use cases, which definitely helps.

We don't necessarily do everything in real-time, but that clearly is important. The fact that we are all able to do it in real-time allows us to have a dynamic discussion around a topic, whatever we are discussing. That is the key. Otherwise, it would be, "Hey, review this document, and we'll hopefully talk about it later." The tool wouldn't be anywhere near as valuable if we didn't have this kind of core function, which has saved us a significant amount of time. Shuffling documents back and forth would have taken a lot longer.

The most valuable feature is the ability to share particular boards or charts that we are creating. That is really key for us. 

Lucidchart’s organizational charts for visualizing and understanding team hierarchies and relationships are very good. I am very happy with the templates and the way that they are designed. We can tweak the templates for our own purposes. There is a large enough variety of templates with different use cases that we can usually find something that will fit.

The collaboration tools are fine, but the ability to share sometimes becomes difficult, specifically around permissions. It says somebody can edit and view, but they can't necessarily make all the changes. That can be confusing for some of the other users.

The speed needs improvement. The reloading time sometimes is quite significant, especially if the computer that you are running it on is kind of bogged down with a lot of windows, running other tools. It can be a bit challenging.

The interface could use improvement. When you try to select or unselect items, sometimes it gets very glitchy. It is not clear what you are trying to do.

There is a lot more functionality that I am finding that we haven't even scratched the surface of yet. Part of the challenge is it has more power than we know about, and there is not really great support in terms of learning the tool at that level, other than maybe watching YouTube videos, etc. That is how we're learning it right now.

I would like to see a grid that outlines functionality. Sometimes, you don't know what you don't know. So, if there is a grid that identifies all the features and functions, then you can drill down into video explanations of each one of those. That would be the optimal thing for us. We could then go in and explore, and say, "Okay, this is a function that we definitely could use. Here is a video that explains how to do it."

I have been using it for about nine months.

Performance-wise, in terms of stability and reliability, I would rate this solution as a seven (out of 10).

It is pretty scalable. I don't have any issues around the solution's capability.

While most of us are PC users, having the flexibility to accommodate both Mac and PC users is important because you never know who will be coming onto the team.

Everybody in our company uses Lucidchart, as there is a senior-level person involved. Right now, there is one primary user (me), as well as six to eight people who are collaborating using the tool.

The communication with sales has been pretty poor. They have been spotty in terms of response. So far, that has been our problem with it. We were in contact with one of their representatives, but he just kind of disappeared one day and we couldn't find him anymore. He has not been responsive to email.

We still use Visio in some capacity. I am not sure that it is because we couldn't have switched. We just don't know all the functions which exist within Lucidchart.

Lucidchart is pretty straightforward to set up. It is not a very difficult tool to use. 

The setup was pretty fast. There was not much to do.

It has been a valuable tool. It provides time savings. It also adds values with the ability to ideate around ideas and things as a group, collectively being online and live. 

The whole discussion around collaboration is key to realizing efficiencies. That is why we are using it. When we are collaborating live, we are able to discuss the chart and what is happening in our work process. We can identify other people's perspectives and get ideas during the meeting, then make those live changes to the process on the screen. So, it helps us in identifying potential solutions.

We did look at MURAL and a couple others on the surface, but we felt that there were more options available with Lucidchart. The main thing was the amount of templates and features that we could see with Lucidchart. It just seemed like a more robust solution. That is why we went down that road.

We tried Lucidspark because of the announcement that they made when it came out, but we haven't really used it to a large degree. In many ways, Lucidspark had a lot of similar functionality to Lucidchart. At least in the way that we are using it, we get the same experience through Lucidchart.

We are a consulting company that works with CEOs. In many cases, we are recommending products. In a lot of situations, Lucidchart could be a useful tool for organizations that we work with, and we would definitely recommend it to them. However, for it to become a really useful tool organizationally, you must have somebody walk you through a process of how you would embed it. I don't think that they have that.

Most people are visual first and prefer that as a way to communicate.

In the future, if there is an opportunity to do so, we would potentially increase usage. We have to learn more about how we would utilize the tool, but we are not opposed to increasing usage. 

I would rate this product as a seven (out of 10). 

I've used Lucidchart much more on a personal project than at work, just by coincidence. Mainly at work, we've used it to create a very simple diagram chart, some squares, some circles, and arrows connecting them. It's for HR purposes. I work in human resources. We basically map out the process that a candidate goes through when they're hired in the company. We made some squares saying all the steps that need to be done to onboard someone and we connected them with some arrows and made a flow chart.

On the other hand, I've actually used it very extensively for a personal project of mine, which is a video game. Since I'm developing a video game, I'm using Lucidcharts to organize all the different pieces of the game, including the levels, the maps, and how they all interact with each other. That's also basically a giant flow chart and diagram with loads of connecting pieces.

My company uses Lucidchart way more in the product, tech, and other departments that work directly on our product. Being in HR, we only use it for a few things, however, I know that they use it for all sorts of flows and processes in terms of tech development. They do have it integrated with Jira, and I'm sure that they make use of that integration as well.

In general, the usability is great. You have a ton of customization options with different colors, different borders, different thicknesses of lines, different types of arrows, et cetera. There's so much variety. You can really make a chart with all sorts of color-coding, and color charts in different colors, link them together, for example, or use different types of arrows for different types of links between the chart elements. That variety, while not a specific feature, is really useful. If you want to make a chart, you can basically do anything.

I've mainly used it as a chart. What I've appreciated the most is the variety of options. I use the different types of blocks that they offer as well. You can use a normal rectangle, however, you can also use a post-it block note that I use for different purposes, for example. With all that variety, you can really organize yourself however you want. That's the most powerful part of this tool for sure.

Lucidchart's capabilities for visualizing and understanding those flows and processes are absolutely excellent. I'm very happy with it. Even in a work setting, as soon as we actually used it and put these flows into a visual format, everything was much smoother. We started understanding everything much better. As a visual tool, I would say it is excellent.

There have been many efficiencies achieved using Lucidchart. For example, in the professional project, once we mapped out the flow, it allowed us to identify pain points. Seeing the flow so visually, when we moved from step A to step B we were able to pinpoint the exact pain points and when they happened during the flow.

It's important that Lucidchart accommodates both Mac and PC users as I do really use both, especially for the kinds of projects I'm working on. I usually use the Mac as the side of the screen with Lucidchart, and then I use the Windows big screen to work on the actual project. I don't know if it's common to be in my situation, however, for me, it's absolutely important that I can use the product on either operating system.

I have used Lucidchart to collaborate among users on the same version of a document in real-time. The flow that I have been working on, that we did for each chart, was done in real-time. It was great. Obviously, people need to be a little organized and not start moving things around altogether. We were well organized and it worked great. Everyone could see what everyone else was doing in real-time. It's really good. It works perfectly.

Real-time collaboration has saved us time. We were genuinely stuck until we did that, and it's something that completely unblocked our process. We didn't know how to proceed, due to the fact that pre-Lucidchart, everything was unclear. Nothing was really organized and nothing was visually presented. We were completely stuck. This product really allowed us to move forward.

It's a bit hard to assess how much time was saved. That said, considering we had about one meeting per week to work on this specific project and the first three or four weeks, we basically made zero progress. Then, on the week we started using Lucidchart, we made a lot of progress, and two weeks went by, and we already made way more progress than in the first four weeks. You could say it doubled our efficiency. 

Mostly, for what I use it for, it has absolutely everything I need. I use it for 99% visual presentation, as I'm working on a project that has 70 moving pieces. If I didn't put that into a visual format, I would be completely lost. That's really all I use it for and that functionality to me is absolutely perfect. In all the time I've used it, I've never been in a situation where I thought, "Oh, damn, I wish they had this feature." I really can't think of any time it's happened. That's why, for me, really, it has everything I need.

There is a tiny detail, however, that is a minor feature. Possibly the only time ever I've had an issue is when you create a rectangle box, for example, you can write some text in it and give it a name, and depending on how you shape the size of the box, the text will rearrange itself to fit. Except if your box is very, very narrow like a long, narrow rectangle in a vertical position. In this case, the text will always go out of the rectangle. It could be nice to just have the option to rotate the text, for example, 90 degrees so that the text fits perfectly in the vertical rectangle. That said, it's really a minimal feature and I wouldn't call it a pain point at all. It's really just a small detail.

I've been using the solution for two months. 

The product runs great. Even though my personal project with the charts is really big, it still loads very fast, and there's no lag. There are no delays. It never fails in saving or any of that.

I have to admit I've hit the maximum, however, for my personal project, it might be due to the fact that I'm using the free version. I did get a warning that told me that I reached the limit, the maximum number. Honestly, it is a decent number. It's around 300, and my chart is definitely very, very big. There is a limitation, however, for the free version.

At my company, there are different teams using the product, and I don't have visibility on everyone. The product team definitely uses it. The team that uses it the most is product owners and product designers, and anyone who's really working directly in how the product flow works would use it. For example, they would be mapping customer journeys through our products - how they enter into our platform and what they do, which steps could they follow for conversion, et cetera. All of that is very much done on Lucidchart, and that's the product team mostly. There are also some engineers, probably the more senior ones that intervene more in the actual product development steps. 

The big users and the ones who installed and set up Lucidchart and promoted it through the whole company are our agile coaches. We have a whole team of agile coaches due to the fact that our engineering team is 600 people. We are a very large organization with a very complex structure, and we have an entire team of 10 agile coaches whose role is to really help the engineering department run smoothly. They're really the biggest fans of Lucidchart and the first advocates of the product.

In the case of HR, we really only used it for that one very specific project, and we will never use it again. I really wouldn't say it's due to the product at all. It's simply due to the fact that we haven't really had any project that requires that as of now. That said, I would definitely be recommending it if we start a project that would really need some good visual representation. That would be my first recommendation to the team.

I haven't contacted technical support, however, I'd tell them it's great. I would tell them how useful it was for me. Honestly, I'm a big fan. I would just tell them they've done a pretty good job, as it's a great product.

I'm really not familiar with any proper charting tools. I used PowerPoint and Microsoft Word until now. I've definitely not used specialized tools. Anything else would be considered very inconvenient to use for something like the tasks I've worked on compared to Lucidchart. It's not even comparable.

On my personal project, the initial setup was super easy. I just logged in and I started using it. I have to say we had a little bit of difficulty when we used it with my company because for some people, when the person who created the chart started inviting us to the chart, we had a few difficulties in getting the permission and access we needed. That's probably related to the fact that we are using the company's Lucidchart account. Therefore, we had to get some special admin permissions. That said, it took us a little while to get everyone on it and authorized to start working on it.

To set everything up took a couple of days due to the fact that there were six of us working on a specific project. It was created by one person, and out of the six of us, three of us had some issues, as in, we received the invitation, we accepted it, and it redirected us, and yet we were sent to a blank board instead of the board we needed. What happened is the admin of our Lucidchart account either triggered permission or sent us a link, and we accessed it directly and we ended up being fine. It was nothing very problematic.

I'm not the most expert or knowledgeable in terms of product prices and what companies usually consider expensive or not. If I base it, for example, on my knowledge of typical HR tools that charge you for user licenses, the team package for Lucidspark to get users collaborating together, I wouldn't say it's exactly cheap, however, it's within a reasonable amount. I've seen much more unreasonable products that really weren't worth their price. In comparison, it's relatively fair. I wouldn't say it's a great deal, however, it's definitely worth it if you make use of it.

There's the individual license, which is seven euros per month. That one is really targeted to non-professional users, or at least to people who use it individually. In my case, I wouldn't be willing to pay that, as I can do everything I want with the free version. Also, my buying power is slightly limited to be paying a monthly subscription for this. 

That said, for example, if I was working as a freelancer, working on projects like these every day, every week, I would definitely pay the monthly cost. Considering how much easier it can make your life, seven euros a month also seems quite acceptable. 

Considering how much I like Lucidchart, I'm really curious to look into the other products that are part of the Lucid suite. 

I'm using the web-based version of the product.

I have not used Lucidchart's integrations with third-party solutions like Atlassian, Salesforce, Microsoft, or any others, however, I am aware this is a possibility. 

In our case, we haven't used the solution with Slack, however, I'm sure they do on the tech side, as we use Slack and it's integrated with everything we can integrate it with.

I would advise potential users to really make the most of it. For me, for example, being a very visual person, I really made the most of it in terms of using the color code. I have six different shapes of blocks to indicate different types of events. I have four different types of arrow connections to describe different types of connections. I have different types of post-its to use to leave notes. Make the most of it and don't be shy. Really go for it. Explore all the features and really make the most of it. That's the best advice I have.

For me, I'd rate the product at a ten out of ten. I've been super happy with it since I started. 

We use Lucidchart for our sales team. It displays what our sales flow should look like from start to finish once we contact the customer, all the way through closing out a sale. It displays the whole process.

We're a smaller company and we're trying to establish some roots. We want to get the sales flow and other aspects of the company down before expanding and trying to get new hires. 

Lucidchart is really beneficial because we've been able to establish what the criteria is going to be for everyone going forward with our company. It's been an easy process to make sure that it's a universal thing, we can all decide on what it's going to look like, and make sure when a new hire does come, they can see that chart and know exactly what to expect and know exactly what to do.

I love the simplicity and how clean all the different boxes, arrows, and charts can be. Especially with something complicated like our sales flow, it could be really easy to be all cluttered and everything like that, but my favorite feature is how clean it is, how straightforward it makes our flow look, and how easy it is to understand.

Lucidchart accommodates both Mac and PC users which is important to us because at my company right now, our sales floor and then every other computer we have as a company is a Mac, but a lot of our employees actually have PCs and Android as well. So it's really beneficial because if we're ever on the go or we need to make a change, it's versatile and is open for both Mac and PC.

We use Lucidchart to collaborate among users in real-time so that everyone is accessing and working on the same version of a document. We are able to do that because instead of just crowding around one of our computers, even if we're all in the same room, we're able to see each other's mouses and make changes in real-time. That really helps because it's all about making it easier. It has really been beneficial that way.

The real-time collaboration has definitely saved us time. Even though we're still in the same room doing it, it saves time getting up and walking over to someone's computer just to huddle around there. Then if someone wanted to make changes, they would have to walk back to their computer. So even though it was still in the same room, it saves time by not having to get up and getting distracted from our computer by having to go to someone else's. It's all interactive over the cloud. It's really good.

We use Lucidchart to compare versions of documents. The primary document that we've had is the collaborative ones with our sales flow. So we haven't gotten to the stage to compare it yet. We do see the potential in doing that in the future because anytime we want to update our flow, we could always make a new document and then be able to compare and contrast. As of right now, we haven't had to do that. It's obviously something that we foresee ourselves doing in the future.

Its ability for people to look at the diagram rather than reading through written documents has saved time and as a result has also saved money because when it's in that chart, it's all right in front of you. With the clean format and the straightforward boxes and arrows and everything like that, it makes it so you don't have to dig and you don't have to spend personal time flipping through pages. Everything is right there and super easy to read and super understandable. We've been able to save us time and money.

I've only been at this job for about a month working with our sales team, but I would say instead of spending full days of work, which are usually six to eight hours, depending on the day, we're able to make that into a chart and do that in real-time in only a couple of hours, or even less. Over the course of a month, it's been able to save us around 15 hours a week, which is 60 hours so far this month.

We're still getting comfortable with it and we want to make sure that we see all the different features that it has to offer. This might already be a feature, but I remember sometimes when we're just all viewing, if you accidentally click, then there's an arrow that pops up, and you have to go back and delete it. A lot of times there are accidental arrows being drawn when really we're just trying to present to each other. That's not even that big of a problem, but definitely, something that I thought of.

I started using Lucidchart when I started my job, about a month ago.

I haven't had any problems as far as it crashing or not loading fast enough. It's always been super easy to access it right away on the web-based version. So as far as availability goes, it has definitely not caused me any trouble thus far.

The software is very outreaching. It has a lot of different opportunities that we as a company can use it for. As far as extendability, we can use that in not only our sales department that we're primarily using it for right now but also our marketing and customer service. It can extend to all those different types of our company as well.

Technical support has been really straightforward and super available to us at all times, but we haven't had any issues to have to reach out to the tech support yet. 

The initial setup was really straightforward. My supervisor was able to explain what it was to me and it really was not hard to understand what it was and how we're using it as a company. Overall, I think it was really straightforward and super easy to understand.

As long as I've been here, it's hard to see the overall impact it's had, but my supervisor has definitely made it seem like it's been worth every penny. Exactly narrowing down how much that return on investment was, it's hard to say, but without a doubt, there has been, to some capacity, a return on that investment month after month.

Based on what I've heard from my supervisor and what he's commented on it, pricing has never been an issue. It's definitely worth what we have to pay for it.

We're a smaller company, so we're still trying to expand all the software that we have access to, but as of now, we haven't really expanded to Atlassian, Salesforce, Microsoft, G Suite. We have been able to just share it over the cloud and make sure everyone has access to it on all their different devices. That makes it a lot easier for everyone to see it and understand it as well.

Lucidchart is unique and you're able to see the flow and see everything all at once. So comparing it to something like a PowerPoint-type thing, it's definitely a lot easier.

My advice would be to dedicate even just an hour to it because once you get that first hour to understand the different features that Lucidchart has, it's going to be a very straightforward and easy process the rest of the time. Obviously, with any software, it takes some time to learn all the different features and learn how it can best integrate with your company. Dedicate that time and make sure you put in a little effort because it's super easy, it's super clean and quick to understand, so if you just put in that little bit of time, it's going to be beneficial and it's going to make any flow that you have within your company a lot easier to teach and to delegate.

I would rate Lucidchard an eight or a nine. There are always features that any software can implement to improve. Obviously, there's always room for improvement. Overall, it's been a wonderful experience, so I'd give it an eight.

Primarily, since I'm a solution engineer, I use it to create mock-ups of ideas for building out demo instances; what they should look like based on what we currently have in inventory. I take screenshots, throw them in there, and do all the diagramming. That is not my core responsibility, but it's one of things I am responsible for. I use Lucidchart to build out those mock-ups and to collaborate with the team so that they can have input on the layout, how things should look, and on behind-the-scenes processes.

The real-time collaboration within Lucidchart saves time. It keeps things centralized to the subject matter so I'm not having to go dig something out of email or to look for things in some other tool we utilize.

The collaboration, hands-down, is the top feature. It is valuable because our company doesn't believe in working in silos. It's not just "my show" all the time. I work with a team and they all have valuable insights and input. While I may be the one leading the efforts, it's very important that my team gets buy-in on decisions being made when we're designing. It's critical, especially in this virtual environment, when we're not in an office to have a team meeting and able to whiteboard something. Lucidchart is an extremely useful tool for our team.

In addition, it gives me the flexibility to diagram process flows so that I can articulate to someone else, "This is our idea of how things should flow." Then we'll pull in developers if needed so that our product will match something I have built using Lucidchart.

Because it integrates with Slack, it's super helpful with the way we work. We have Lucidchart set up to integrate with the tools that we use for communication all day long. Most of us are in Slack as our primary chat tool. Slack is a lot more powerful than just a chat. Instead of copying a link to everybody directly from Lucidchart, I'm able to push everything to a group Slack, rather than having to remember individuals. They can access the document and I can give them read/write privileges. And if I send it to somebody in the group that doesn't have Lucidchart, I love the fact that they can easily request access and I get that pinged over Slack, so I don't have to seek it out through Lucidchart. They work nicely together. It's pretty seamless. Our company has guided us to really lean away from emails as a form of communication. They're really trying to get us more focused on utilizing Slack as our primary communication tool.

It is also important to me that Lucidchart accommodates both Mac and PC users because my company issues equipment agnostically. We get to choose. If you are more of a Samsung/PC person, or if you want a Mac, you can choose your device. My team and I are on different devices. It's hugely important that Lucid is operating in a system-agnostic way as well.

If you're trying to expand a comments box that is sitting on top of the chart, it automatically defaults to assuming you're trying to connect it to the next step in the process, when all you're trying to do is make the box bigger. It automatically goes to the arrow, but I just want to resize the box. That gets a little cumbersome because it does it every single time. It's not just a bug.

I have only been using Lucidchart for about three to four weeks.

I have not experienced any downtime. My impression, so far, is that it's up the typical 99.9 percent of the time, as it's cloud-based. I've had zero issues regarding it being down or being latent in performance. It's been great.

For my team, it's scalable for the things that we need it to do. We have a little bit more of a narrow focus on what we utilize it for, but I could see using it for other things besides what I actually have to use it for regularly. My core focus is delivering demos, so using Lucidchart is not a core function of mine; it's a tool for me. But it's my go-forward tool for anything that's related to process flows: needing to capture a process flow or diagram or mock-up of how we want to design an instance, for a demo in the future. I won't use anything else. And if they make me, I'll probably pitch a fit.

From what I have seen, it seems like it's pretty scalable. It must be because our company is so huge. It has to be scalable for a company of our size.

Obviously, anything that is that big can always go down too, as far as the number of users that are hitting it goes. 

In terms of extensibility, they should continue to keep integrating it with other cloud apps, the way that it's been integrated with Google Suite and Slack, as those are helpful to us.

I've had no need to use their technical support. We have an internal layer of support within our company, so I've only had to deal with them. And the only instance in which I did was requesting a license.

Everything was straightforward, but in part that is because of the way our organization does everything. Lucidchart lives in a tile on a landing page where we access tools. I hit that and then it said, "You'll have free access for seven days, but to get a license click here." When I clicked for a license it went through our company's process and then they added me to the enterprise license and I got an email. It was just seamless. I didn't have to talk to anybody and didn't have to download anything. It was just done.

When it comes to visualizing and understanding process workflows, I like it better than Visio so far. My impression of it is very high, and that's despite the fact that Visio is a pretty standard and dominating tool. I had never heard of Lucidchart until I came to my current company, and right off the bat, I said, "All right, I love it." It was very easy to use. I didn't have to go through training. It was self-explanatory. Very user-friendly.

Visio is the only comparable tool that I've used. To me, it was a lot of steps and it was cumbersome. I can't say anything bad about Lucidchart right now. I am definitely all in favor of giving feedback for improvement but the only one I've given is about changing the way that you work with the tools to create what you need to create. I would like that to be a little bit less binding than it is. But it's still not bad compared to what I've experienced with Visio or when having to hand-create something using Microsoft Word.

In other companies I worked for, I would make stuff with Microsoft tools, dragging shapes, when they didn't provide me with tools. That was really painful, but it makes using Lucid like getting a dessert and eating ice cream. You're happy, it's easy. You get done what you need to get done.

Get a trial and try to recreate exactly what you want to create. See if it's going to work. Obviously, you need to get feedback from whoever is making the purchase, so get a trial to make sure it meets your needs before you dive on in. It's pretty powerful and it's definitely worth the purchase, but it's a competitive landscape. I knew I needed the license right away, so I didn't wait seven days to request a license. But for most people, the evaluation during a seven-day free trial is critical. Also, talk to comparably sized companies as a reference to see how they implemented it and to gauge their success with it.

In terms of documenting things such as processes, systems, and new teams, on a scale of one to 10, I would put the solution at an eight, only because I just haven't gotten into the depth of all the features yet, as I've only been using it for about four weeks. I definitely see potential for it pushing toward a 10.

We've got G Suite (Google Workspace) in place and I know Lucid works with it, but I try to stay out of G Suite. It has nothing to do with Lucid, it's that I'm not a big fan of G Suite.

I haven't had a need for Lucidcharts' ability to compare versions of documents yet, but it will actually be useful. Versioning is huge. It's one of the things we tout into our own products' capabilities as well.

In my role as an engineer, I use it pretty heavily and like it. It gives me the option to save something as a PDF if somebody doesn't have access to Lucidchart or doesn't have a license, if they just need a picture instead of actual collaboration access. We're a large company with 55,000 employees. There are so many levels of users who might use it differently. But obviously, if it wasn't useful, our company would be getting rid of it. It's a preferred tool whenever we bring up org charts.

It does everything I need it to do. I'm on the excited end of things as far as being a user goes. I really love it.

We primarily use it for process improvement in a factory setting. What I am primarily using it for is making process flow diagrams—with the rectangles, circles, diamonds, arrows, and whatever else you would build into a process flow. 

We've had discussions about using it to build engineering-type stuff, as well. For example, "Here's the room, here are the dimensions. Here's what it would look like if we moved this piece of equipment, what space it would open up. Here are other constraints or barriers that it might create." We've had discussions on that, but we haven't really delved into that yet. 

I have the web-based for my laptop, and I have the app downloaded on my iPad Air. I've been using it on both of them.

We're primarily using it for process mapping and it's much quicker than trying to do it in Excel. 

Doing things digitally means that if I'm on a Teams or a Zoom meeting, I can get input from people and they can see it as we go. I'm a pretty big user of whiteboards. I have two in my office and those are great. But what I hate sometimes is when it comes to, "All right, let's take this away. Let's run with it," I have to take a picture and send it out. Then, at nine o'clock at night, someone on the team will say, "Oh, I just thought of this step that we completely overlooked..." I can't do anything about it because it's on my whiteboard. But using Lucidchart, I've been able to say, "Okay, I've got my iPad, let me add that in really quickly." I like the convenience and the user interface.

It is so great for understanding process flows or workflows. With the prior training that I had, doing things on whiteboards and in Excel or Word to manually build stuff was clunky. Because it was clunky, it was slow. When it's slow and you have a meeting, you lose people's attention. Because this is fast and not clunky, people are able to say, "Oh, okay. This is the next step and the next step." I get better engagement and I get through mapping the processes quicker. Because it has the different shapes and the explanations of what things mean, I'm able to get more out of it. Visually it is the best application that I've used.

I'm also getting productive engagement and productive challenge from my teams. Someone will say, "Well, that step shouldn't really be represented by a diamond. It's more a case that somebody has to go and get things and that causes a delay, but it's not necessarily a decision because it's built into the process." 

Per week, I probably do two of these exercises, and each one would take three-plus hours to get through when dealing with some of our more complicated processes. Now, we can get them done in about an hour. That's a huge improvement because of the software itself, but it has also helped us to see, "Wow, we have a lot of excess steps and waste in our process." For example, we were working on it with a team over the last two days and we got two new maps up in the span of an hour and a half or two hours. We're getting much quicker at process mapping and understanding what we need to address.

Lucidchart has also helped with training and developing standard operating procedures. Before, we would just use a piece of paper, and maybe it would have a picture of what is going on. And on that piece of paper would be a list of sequential steps. We still have to do that for FDA regulations of having and maintaining SOPs. But having printed out flowcharts benefits us because you can just flip over the piece of paper and see, "All right, here are the four or five little steps I take before I get to a decision, and here are the two branches from that decision." That extra context helps us in building a development tool. And we can post the process flow map for, say, operating a hopper, right on the equipment. That way, people can see things. And if they need more context or deeper instruction, they can bring up the actual SOP with all the words. But a quick little chart that shows the flow: "This is what I do. This is what I do if this fails, et cetera," is something that we're getting a lot of immediate benefit from.

It is important that Lucidchart accommodates both Mac and PC users because if you support Mac, that means you also support the mobile applications on the iPad. Because of the kind of factory setting we're in, all of the office personnel and management have laptops, but they also have iPads. Some of the other employees have access to an iPad, but not all of them do. When we're trying to talk through a process with them on-the-fly, or at the point of occurrence, it's so much nicer if we can both have it up on the iPad. That's why I would say the Mac support is essential.

It's easy to click and drag and automatically insert shapes. And once you have selected an arrow to move to a new location, it auto-associates the shape with it and you can right-click and change. There's no copy, paste, make next steps, start typing. It's all seamlessly integrated.

Integrations with third-party software are pretty important. I do a lot of work out of Tableau for data analysis. One of the things that I find frustrating is that all of our Tableau information is on a server, so when I send that out people can't open it and use it. I then have to go back and do extra work to convert everything into an Excel format that everybody can use. It would be really important to me, if I send something out to somebody who doesn't have a Lucid account, that they can just click and see it, instead of having to log in and create an account. I can understand if they can't edit it; that makes sense, to restrict that behind the paywall. But in terms of actually being able to open up the data, it would help. With Tableau, for our data management systems, it's a big constraint. The user interface across other software is very important to me.

Something that would also be nice—and maybe it's just a feature I haven't explored yet—would be to be able to link the data from other sources, whether Tableau, Microsoft Power BI, or even straight from Excel. That way, if we build processes we could immediately assign data, whether its defective units, operational uptime or operational downtime, changeover time, et cetera. It would help to be able to put it in there so that we can have the data collected and then somehow integrate it to each step of the process. For example, if this step of the process fails, it causes X minutes of operational downtime and Y number of defective units coming out of the machine. I understand that it might be a little advanced, but right now I'm taking the charts and correlating them to existing data from Tableau and from Excel. If there were a way to make it seamless, so I could click on my flow chart and show, "This decision point, this diamond, is potentially responsible for X number of minutes operational downtime, and Y number of defective bottles," that would be the continuous improvement dream.

I have been using Lucidchart for close to a year.

I've only had one or two issues where the performance of it was delayed. I don't know if the cause was the internet connection or if it was because I was trying to fill out the charts on the iPad. But using the Apple Pencil, there were time delays between drawing lines between different process steps and getting things entered in. It was a little awkward on the timing. When you build something on the iPad, its performance might just not be as effective as building it on the computer.

Other than that, every time I build something there's no buffering or issues with it deleting my work or not saving things. It seems to be doing all the things that it needs to be doing. The iPad issue is the only little snafu I've had.

I can't speak too much abou its scalability. We could probably expand it and get multiple supervisors at my plant using it. But in terms of getting the information made and sharing it out, it's pretty quick and pretty easy. If we were to add a company server for it and 18 people working on it at the plant, I don't know if there would be scaling or server issues.

I hope we have plans to increase usage of Lucidchart. Our business is split up into four plants across the country. In the Continuous Improvement department there are four of us. We each have a license. There are plans to bring one more person onto the team. I'm hopeful that we would then be looking at getting it at least for our operations and production managers, which would potentially be an additional two licenses per site.

I have not needed to use the technical support yet. I've not had any major issues.

Before Lucidchart, we were building process diagrams in Excel.

The initial setup of Lucidchart is a pretty straightforward process. There is still stuff I'm learning as I go, when it comes to knowing what to look for with different templates. But if the most basic function you need is to make process maps, and to do it quickly, and then figure out what you've got to improve, it's very effective at that.

While it's not directly saving money, because it is a paid-for service, it saves us money in the sense that we have a better understanding of our processes, what can be changed, and what we need to attack. We then go out and attack it, do it, update the maps, and then we get the return on the investment.

I used Visio here and there when I worked for another company, but I was not the main user of that application. Still, between it and Lucidchart, I prefer Lucidchart. It is a lot simpler and a lot more accessible.

In my current company, we have not evaluated any other solutions. I think our engineers do have CAD for facility layout, but in terms of competitors to this, we have not looked at any directly.

Watch some of the tutorials, check the reviews, and definitely talk to folks who are using it. Figure out what they like, what they don't like, and what they would want changed. There's a lot that I like about it. I find it to be a pretty good service. Get involved and play around with it, especially if you're working on facility layouts. I have printouts for some of the areas where we're implementing 5S and changing processes in. It's nice having something that the engineers have printed out, like a schematic or a blueprint for us.

Also, if you're going to try it out, try to make a simple process that you already know all the steps for; one you've already done it in Excel or in something else. See how much faster you can do it on this. That would be the big selling point. Trying to make some of these process maps in Excel, because it's so clunky and so slow, could take me 35 minutes just to get a 15-step process properly built, connected with the decision points in the lines, and for us to really understand where the pain points are. Taking something as simple as a 15-step process, timing out how long it takes to build it in Excel or PowerPoint, and then comparing it to this may show you, "Wow, with Lucidchart it took, maybe, five minutes."

I've been discussing getting this implemented in other departments at my facility.

In terms of its integrations, we've used it with some of the Microsoft suite for sending things out. I haven't used it for Slack yet, although I do use Slack for a nonprofit that I'm in. That actually might be a good opportunity because then I could just make some process maps for some of the nonprofit stuff that I do. And could then just send it out that way.

As a product manager, I often use these infinite canvases for coming up with ideas and  for brainstorming. I also use it for defining workflows of new products or features that we are brainstorming on.

Now that remote working has become so prominent, these types of tools come in handy when you are collaborating with a lot of folks and you need their input quickly, in a manner that is manageable. That is where I have used Lucidchart.

It's a SaaS-based service, through the browser. Things are automatically saved over the cloud.

We are a very visual organization. We are an Agile team and we practice XP (extreme programming). When we were on the floor in the office, we used to use whiteboards to create and visualize flows. The whiteboard was always stuck in front of the team's table so that we would know where we were up to as a team and the decisions that had been taken on that flow. When we all started working from home, in March 2020, those meetings became extensive and intense. That resulted in a little bit of Zoom fatigue. Being on a call for so long ends up with people tuning out. That is when we started looking at products with infinite canvases, and Lucidchart came in handy. It enabled us, once again, to work as a team. We could sketch out ideas and brainstorm on things collaboratively and comment on things in real time. We could see where and how things are moving in real time. It almost emulates the in-person meetings. Of course, it cannot replace the feeling of being on the same board, writing with felt markers. But it's a good enough replacement. 

The team could not operate without it. We were actually collaborating on Google Slides, which sort of worked. You can obviously edit a Google document in real-time, but it did not give us the same feeling of an infinite canvas, where the team could contribute and people could express their opinions on every step. I wouldn't say it improved the processes that we already had in place, pre-lockdown, but once we started working from home, it certainly aided us in doing something that we used to do. 

The solution also helped us be more efficient because we were using Google Slides. It's efficient in the sense that the information is percolated to everyone better. Everybody is on the same page and that is the most important thing when you are in the development stage of a project. Having everybody rowing in the same direction is very important. With Lucidchart, there is a document that everybody is able to look at and contribute to at the same time. It maintains the document well and in a very lucid manner so that the decisions are very clearly chalked out. That improves efficiency. Every member spends less time figuring out in which document decisions were taken or where that email is where they can get a sense of what the outcome was of a certain meeting. Instead of that, they can just look at Lucidchart and get the answers.

It saves time and money, at the end of the day.

The basic valuable feature is the infinite canvas, because that gives you the space to come up with anything. 

There are a few templates as well, for things like brainstorming or coming up with a mind map, although I haven't explored them much. I usually opt for a free-form canvas where I can build my flows from scratch and the team can collaborate at the same time.

Lucidchart is very visual in nature, and it is something that we do use extensively for stakeholder mapping, for example. If you want to build graphs for things like who the decision-makers are in a particular organization, Lucidchart can be used for that. It's a use case for which you might use a Google Doc or a Google Slide, but if you want to get everything on a single canvas, Lucidchart does come in handy.

We design flows and wireframes and models and we put in where the data would flow.  I have used Lucidchart to create the diagrams and flows of system architecture, and how the data would flow downstream and upstream. One thing that I really appreciate about Lucidchart, a standout feature, is that whenever you attach a Google Sheet link, to signify the data flows in a particular sheet, it actually captures a particular DB or Google Sheet with its link. If you double-tap on it, it redirects you to that particular sheet. I don't know if that feature is available in other products. I really like that in Lucidchart. It comes in handy if you don't want to have to bookmark that sheet separately. You can get it from within Lucidchart itself, which helps you to keep everything neatly in one place.

I've been using Lucidchart for about two months.

I have had no issues with the stability. Everything is saved in real time and whenever I access it, what I have worked on is there. I have no complaints. It almost works with the reliability of Google Sheets and Google Docs. Google is the gold standard for real-time saving of edits. Lucidchart is pretty much the same in that respect.

I haven't really thought of Lucidchart in terms of scalability. From an enterprise perspective, if 1,000 or 2,000 people were collaborating on a particular canvas in Lucidchart, it would probably become a mess. It works well for smaller teams, perhaps a maximum of eight to 10 people. Beyond that, it's not really practically possible. Even in physical settings, we do not do whiteboarding with more than 10 people. If there are 20 or 30 people in a meeting, on a whiteboard, it becomes very messy. A small, nimble team, like an XP team or a scrum team, can use Lucidchart.

Whether we will expand our usage depends on how Lucidchart evolves as a product. If the product gains enough momentum and enough industry adoption, where more and more people end up using it, then everybody ends up using it. So it is dependent on the adoption of the product itself and is not necessarily something related to the product's features. If it provides better value through its pricing, people will start adopting it. That is the same curve that we saw with Google Suite. They provided immense value to organizations and now everybody is using Google Suite. There might be better products than Google Suite, but the adoption of Google Suite has spread. In the three organizations I have worked at during my career, I haven't seen any using Microsoft Outlook.

I haven't used their technical support.

We tried using draw.io as a stop-gap solution, but that didn't work that well. While draw.io looks very similar to Lucidchart in terms of its UI, I don't think it has evolved much.

The initial setup was done by our client's organization, so I wasn't involved. But because it is a cloud-based solution, I don't think there was any kind of deployment needed. I expect it is a plug-and-play solution that they paid for and we started using.

It doesn't really require any day-to-day maintenance because everything is stored in the cloud. It doesn't require any kind of configuration.

We have six or seven folks right who are using it. There are developers, people on the QA team, the product manager, and the engineering manager.

Right after the lockdown started, meetings were really long. That is when we felt the need to select something like Lucidchart. As a result, on average we have saved one and half hours per day in meeting time. That translates to value.

I wasn't involved in the purchase of Lucidchart, but Lucidchart does the same things that other products do, like Miro and MURAL. The way I would make the decision is that if Lucidchart is cheaper than those products I would pick it. Maybe the UI is not the most modern, but it helps you achieve the same goals. If there is a major difference in price, I would definitely go with Lucidchart. Otherwise, I would take Miro or MURAL, because they are more modern looking and have better UIs.

I do really appreciate that Lucidchart is actually on par with draw.io. That is a tool that I have been using for a very long time, and it is a free tool as well. Lucidchart can pretty much do what draw.io can do. It has been structured in a very similar manner. draw.io doesn't give you as many ready-made templates. Lucidchart can pretty much do what you ask of it, in terms of building workflows. draw.io is primarily used for creating architectural diagrams, to show how systems interact in a software program, for example.

But I feel that there is a premium for the use of certain elements in Lucidchart, like a drop-down. These features come at a premium and are only accessible in the premium plan. Most of draw.io's icons and clip art are free. It becomes very annoying, especially if you are a first-time user of Lucidchart and you don't have a premium plan. It feels a little too restrictive, in terms of using very basic shapes and icons. It asks you to sign-up for the premium account, which I think shouldn't be the case. I realize that companies need to make money, but first impressions are important. Without completely communicating the value of the product, people might switch to something else. After a while, my organization did take the premium account, so that problem was solved, at least for me. But this was one of my biggest gripes with Lucidchart in the beginning.

With the unpaid version of Lucidchart, where you can get a feel for the user experience, when you try to drag a premium icon into a chart, a pop-up says that you have to buy the premium account. There is a product called Canva. It's an online platform for designing. Something they do, which is really smart, is that they call out premium elements very clearly in the menus. If something is premium, you already know that you can't use it without a premium account, and that saves you time, instead of ending up with a premium element and seeing a pop-up. In Lucidchart, there's no clear demarcation that something is a premium element, unless you try to bring it into your chart. That is annoying at times.

I have been using a couple of other products, such as Miro, which is also an infinite canvas, as well as MURAL. What I have found is that Miro and MURAL certainly have better UIs compared to Lucidchart. Lucidchart emulates draw.io in terms of its UI. It's a little dated. A user will be able to find their way through Lucidchart and draw.io, but Miro and MURAL have a much more modern look.

Other than the visual aspects, Lucidchart can be used to achieve the same goals as the others when it comes to functionality. You can collaborate on the same canvas in real time and you can see other peoples' cursors.

Collaboration is the key. For teams to move faster, they need to make decisions in real time and keep everybody in the loop. As a scrum team or an XP team, these are the things that we valued even before Lucidchart. But then, we needed something that would aid our discussions in the absence of a whiteboard.

My advice would be to visit product review sites, like IT Central Station, and see how the products in the category compare to each other. You might unearth certain features which are not very evident from a product website itself. Word of mouth is something that
will give you an unbiased opinion. It's actual users who can articulate the value proposition. If your own use case matches that of somebody who has already used it, read the reviews and evaluate it yourself.

Lucidchart is not seen as a tool that can be used for documentation purposes. It is primarily seen as a tool that can come in handy for things like brainstorming and when sketching out new processes. It is basically a replacement for a whiteboard, and the processes that we used to do at the office around that, such as collaboratively sketching. That is what it has replaced. It has not replaced Google Docs or other things that are primarily used for documentation.

We use Lucidchart's Slack integration, so if you share Lucidchart in Slack, it will automatically pop up if you want to share it with somebody who is on Slack. When you want to integrate Lucidchart with Slack, it asks for certain permissions. After that, if you want to share a particular file, it will start showing it to all the people who are on the Slack channel. Once you share that file for collaboration, it pops up on their Slack channel, and they can open it from there. That is a neat feature I would say. But if I had to use some other product that has better features than Lucidchart, but lacked this particular integration, I would be fine with it.

I would rate Lucidchart a seven out of 10. It achieves what it says in the value prop. But there is a lot of scope for improvement in making it easier and more modern in terms of the look and the experience for new users.