Lucidchart Reviews

I'm using their web-based application. I've just come off the free trial, so I'm a very new user.

We use it for the organizational charts and for documenting new teams. We'll probably use it for processing systems at some point.

I would rate Lucidchart a seven out of ten for documenting things like new teams. I'd give it this rating purely because I don't know all the features yet.

Lucidchart enables me to put down on paper what I was visualizing in my head. It makes it more shareable than only using words.

The ease of use is the most valuable feature. It's simple to learn pretty quickly.

I have used the organizational charts for visualizing and understanding team hierarchies and relationships. It's been very good so far. It's easy to use, it's easy to manipulate and change quickly if I need to change something. It's a good product.

A couple of times when I tried to move a line, connecting two shapes on an organizational chart, occasionally the line doesn't move as intuitively as I think it should. I have to fiddle around with it a few times to get it to do what I want it to do. That's probably because I'm a new user and I'm not experienced enough, rather than it being an issue with the software itself.

I have been using Lucidchart for around three weeks. 

It seems very available and very stable so far. The follow-ups have been good.

Nobody else is using it yet, but my business partner and our general manager will probably be using it. So there will be at least three of us.

I know I can add other users and stuff like that. So, that's good.

I tried to do charts in Word before.

Lucidchart is definitely more comprehensive, more professional-looking, and more flexible.

The initial setup was of medium-level complexity. 

It didn't take very long to set up. There wasn't anything really difficult about it. I'm just not the most computer savvy person on the planet.

I hope to see ROI soon. 

The price was low enough to make me think that it was fine, I'll go for it. I think it's $80 or so. It's not too expensive. Even if I don't end up using it that much, I feel that it's still a good deal.

I didn't evaluate other solutions.  I had a quick look at Lucidchart when a co-worker of mine used it about a month ago.

I haven't integrated it with third-party solutions. I've only shared it through its share function, like with email and Outlook.

I liked the fact that I could extend my free trial for seven days. That was good because I wasn't ready to make a decision to buy it in the first seven days. I haven't had a chance to really use it properly. I have a pretty busy life and giving me that extra seven days was very useful.

I would rate Lucidchart an eight out of ten. I only give it this rating because I haven't had a chance to really explore all its functionality yet.

I use it for the WBS tree diagram, the work breakdown structure, and for divisional workflow mapping. I also use it for whiteboarding sessions with my team. And I have used it for an operational requirements matrix. Our company has used it for making a company organizational chart.

It makes collaboration easy. It makes presentation easy. The real-time collaboration is super-helpful.

It has saved me time on the order of 20 percent for project planning. Given that there are three people involved, a project manager and two project coordinators, that is significant because a project takes two to three months to plan.

Also, the ability for people to look at a diagram, rather than reading through written documents, has saved time.

• Ease of use 
• Pre-existing templates

Ease of use is especially critical because if I am conducting brainstorming sessions with my team, I have to be able to quickly put things on the monitor so that I don't lose their attention and focus. Ease of use is definitely helpful when I do that. With COVID-19, we've been doing all our meetings via Zoom, so I share a screen and then I have to add things as everyone else is talking. The fact that I don't get lost within the software and am able to quickly generate visuals onscreen, so that it doesn't break the momentum, is a huge win.

It takes a lot of time for me to draw from scratch. Using a template that's already made for a specific business objective saves me about 50 or 60 percent of the time spent on the task. I search for something that is like what it is that I'm trying to do and then I just fill in the blanks. I then make slight modifications to fit within our needs. The templates are definitely a huge help.

In terms of documenting processes and systems, I would rate Lucidchart an eight out of 10. It's good for visualizing work package hierarchy. I haven't run into limitations. It has a fine balance of showing me how things could be done, yet it's flexible enough that I can make changes so that things work for my needs.

Also, when it comes to creating database schemas or modifying existing data structures, it's good visually. The visuals are there, the ease of use is there. But ultimately, it's the people who input data into those visuals who make things work. The solution doesn't do the thinking work for us. But it makes the thinking and the presentation easy, absolutely.

We're also using the web content feature, where it's a direct, live link from Lucidchart. That integration is super-helpful and super-important. It's a 10 out of 10 in importance because we don't want to keep going back and forth to upload content. We want to have live content. We make the changes in Lucidchart and they are visible in other, integrated software.

In addition, it is important that Lucidchart accommodates both Mac and PC users because we're using it for team collaboration. A lot of developers are using PC, while designers are using Mac. I am using Mac, as a project manager. If developers are a big part of the project, it's important that it's compatible with both platforms.

I wish there were a lot more automations. For instance, if I'm using a project management software to list out all my WBS, I wish Lucidchart had the functionality where it would take all the numbering and generate a tree diagram. Something like that would help so much, but right now it's still a manual task, both in the project management software I use and in Lucidchart.

I wish the project management software could do that. If it could do that, I honestly don't know if I would still use Lucidchart. But if Lucidchart could do that, it would definitely add a lot of value.

In project management, or any kind of planning, it's one or the other. We either start with the diagram and then they make it into a grid, and then ultimately into a Gantt chart; or we make it into a grid and Gantt chart, then we make the diagram. If both are required for stakeholders and participants to understand things, something has to be automated. Either the project management software could take my grid with all of the WBS numbers and provide functionality to quickly make it into a diagram or matrix. Or Lucidchart could understand those WBS numbers and simply make it into a chart or a matrix.

Whoever does it fastest will win. But ultimately I could see how project management software companies will make this functionality available.

Also, Lucid doesn't do enough knowledge-sharing on how we could use Lucidchart. Other companies send out so many emails saying things like, "Did you know you could do this? Did you know you can do that? Did you know that we can integrate with this software?" Lucid doesn't do enough of that. I think that would be super-helpful.

We have a subscription for certain projects and then we will cancel the subscription and start the subscription again for another project. The reason is that we don't know what Lucidchart can do for us. So we just use it for a project and, when the project closes, we stop the subscription. We've done that many times.

It would help to know what other usages there are and how other companies are using Lucidchart to integrate with things like Salesforce. I didn't know that you could use Salesforce and Lucidchart together. I'm curious to know how people are using it. I want to know how they are using Lucidchart for ERP. How are they using it for CRM? How are they using it for project management software? How are they using it for operational work? How are they using it for Scrum? How are they using it for Waterfall? It would be nice if they could tell their existing customers so that we could become advocates.

I've been using Lucidchart on and off for about 14 months.

There is a lag. I think it's because it's a heavily visual software. When we put in a lot of data, a lot of visual elements, it does tend to freeze up or there's a lag, and it's really visible on the shared screen. If the document has a lot of visual elements, for us to drag one visual element to another area, there could be a few seconds of delay.

Our company has 400 employees. Only about 15 or 20 use Lucidchart. They're in software development, operational work, marketing, and one person is using it for UI/UX.

I have never used their technical support.

While I myself did not switch from Visio to Lucidchart, I know people in our company who have switched. The switch was easy. I don't know in detail what they did, but I don't think they did any conversions or imports. I think they just started from scratch.

I had to work with our design team to draw out charts for. The design team uses Adobe Creative Cloud. When I said that using Lucidchart saves me 20 percent of my time, it's because there's no longer any going back and forth with the design team. I don't need their help anymore. I can just do it myself.

The setup is very straightforward. I search for existing templates for what I'm trying to achieve. I pull two to three templates that could potentially work and make a rough draft and then run it by the team, saying, "Is this the right way to visualize the process?" We then make modifications or we try other templates.

The ROI is in time savings.

I'm happy with the pricing of Lucidchart but I can't say I'm completely happy with it. It could be cheaper for what it offers, about $5 cheaper, or Lucid could charge $5 more and add more features, like automation. Right now, it's $15 per user per month.

If Lucid had more communication with current users about all the features that they have and all the support, it could justify charging a little more.

On the other hand, they have made their billing super-easy for users, such as for people who have to do expense reports. It is probably the easiest platform I'm using when it comes to billing for software as a service.

We evaluated Visio as well as Draw.io and another Adobe product. 

Draw.io is missing the templates. I have to do everything from scratch. Lucidchart provides templates, live linking, and the whiteboarding functionality.

Adobe is expensive. Price-wise, Lucidchart made more sense. Compared to Adobe, price and usability—how easy it is—were the advantages of Lucidchart. 

As far as project planning, execution, project status reporting, and requirements analysis, if planning is a big part of it, Lucidchart is a must-use.

Primarily, since I'm a solution engineer, I use it to create mock-ups of ideas for building out demo instances; what they should look like based on what we currently have in inventory. I take screenshots, throw them in there, and do all the diagramming. That is not my core responsibility, but it's one of things I am responsible for. I use Lucidchart to build out those mock-ups and to collaborate with the team so that they can have input on the layout, how things should look, and on behind-the-scenes processes.

The real-time collaboration within Lucidchart saves time. It keeps things centralized to the subject matter so I'm not having to go dig something out of email or to look for things in some other tool we utilize.

The collaboration, hands-down, is the top feature. It is valuable because our company doesn't believe in working in silos. It's not just "my show" all the time. I work with a team and they all have valuable insights and input. While I may be the one leading the efforts, it's very important that my team gets buy-in on decisions being made when we're designing. It's critical, especially in this virtual environment, when we're not in an office to have a team meeting and able to whiteboard something. Lucidchart is an extremely useful tool for our team.

In addition, it gives me the flexibility to diagram process flows so that I can articulate to someone else, "This is our idea of how things should flow." Then we'll pull in developers if needed so that our product will match something I have built using Lucidchart.

Because it integrates with Slack, it's super helpful with the way we work. We have Lucidchart set up to integrate with the tools that we use for communication all day long. Most of us are in Slack as our primary chat tool. Slack is a lot more powerful than just a chat. Instead of copying a link to everybody directly from Lucidchart, I'm able to push everything to a group Slack, rather than having to remember individuals. They can access the document and I can give them read/write privileges. And if I send it to somebody in the group that doesn't have Lucidchart, I love the fact that they can easily request access and I get that pinged over Slack, so I don't have to seek it out through Lucidchart. They work nicely together. It's pretty seamless. Our company has guided us to really lean away from emails as a form of communication. They're really trying to get us more focused on utilizing Slack as our primary communication tool.

It is also important to me that Lucidchart accommodates both Mac and PC users because my company issues equipment agnostically. We get to choose. If you are more of a Samsung/PC person, or if you want a Mac, you can choose your device. My team and I are on different devices. It's hugely important that Lucid is operating in a system-agnostic way as well.

If you're trying to expand a comments box that is sitting on top of the chart, it automatically defaults to assuming you're trying to connect it to the next step in the process, when all you're trying to do is make the box bigger. It automatically goes to the arrow, but I just want to resize the box. That gets a little cumbersome because it does it every single time. It's not just a bug.

I have only been using Lucidchart for about three to four weeks.

I have not experienced any downtime. My impression, so far, is that it's up the typical 99.9 percent of the time, as it's cloud-based. I've had zero issues regarding it being down or being latent in performance. It's been great.

For my team, it's scalable for the things that we need it to do. We have a little bit more of a narrow focus on what we utilize it for, but I could see using it for other things besides what I actually have to use it for regularly. My core focus is delivering demos, so using Lucidchart is not a core function of mine; it's a tool for me. But it's my go-forward tool for anything that's related to process flows: needing to capture a process flow or diagram or mock-up of how we want to design an instance, for a demo in the future. I won't use anything else. And if they make me, I'll probably pitch a fit.

From what I have seen, it seems like it's pretty scalable. It must be because our company is so huge. It has to be scalable for a company of our size.

Obviously, anything that is that big can always go down too, as far as the number of users that are hitting it goes. 

In terms of extensibility, they should continue to keep integrating it with other cloud apps, the way that it's been integrated with Google Suite and Slack, as those are helpful to us.

I've had no need to use their technical support. We have an internal layer of support within our company, so I've only had to deal with them. And the only instance in which I did was requesting a license.

Everything was straightforward, but in part that is because of the way our organization does everything. Lucidchart lives in a tile on a landing page where we access tools. I hit that and then it said, "You'll have free access for seven days, but to get a license click here." When I clicked for a license it went through our company's process and then they added me to the enterprise license and I got an email. It was just seamless. I didn't have to talk to anybody and didn't have to download anything. It was just done.

When it comes to visualizing and understanding process workflows, I like it better than Visio so far. My impression of it is very high, and that's despite the fact that Visio is a pretty standard and dominating tool. I had never heard of Lucidchart until I came to my current company, and right off the bat, I said, "All right, I love it." It was very easy to use. I didn't have to go through training. It was self-explanatory. Very user-friendly.

Visio is the only comparable tool that I've used. To me, it was a lot of steps and it was cumbersome. I can't say anything bad about Lucidchart right now. I am definitely all in favor of giving feedback for improvement but the only one I've given is about changing the way that you work with the tools to create what you need to create. I would like that to be a little bit less binding than it is. But it's still not bad compared to what I've experienced with Visio or when having to hand-create something using Microsoft Word.

In other companies I worked for, I would make stuff with Microsoft tools, dragging shapes, when they didn't provide me with tools. That was really painful, but it makes using Lucid like getting a dessert and eating ice cream. You're happy, it's easy. You get done what you need to get done.

Get a trial and try to recreate exactly what you want to create. See if it's going to work. Obviously, you need to get feedback from whoever is making the purchase, so get a trial to make sure it meets your needs before you dive on in. It's pretty powerful and it's definitely worth the purchase, but it's a competitive landscape. I knew I needed the license right away, so I didn't wait seven days to request a license. But for most people, the evaluation during a seven-day free trial is critical. Also, talk to comparably sized companies as a reference to see how they implemented it and to gauge their success with it.

In terms of documenting things such as processes, systems, and new teams, on a scale of one to 10, I would put the solution at an eight, only because I just haven't gotten into the depth of all the features yet, as I've only been using it for about four weeks. I definitely see potential for it pushing toward a 10.

We've got G Suite (Google Workspace) in place and I know Lucid works with it, but I try to stay out of G Suite. It has nothing to do with Lucid, it's that I'm not a big fan of G Suite.

I haven't had a need for Lucidcharts' ability to compare versions of documents yet, but it will actually be useful. Versioning is huge. It's one of the things we tout into our own products' capabilities as well.

In my role as an engineer, I use it pretty heavily and like it. It gives me the option to save something as a PDF if somebody doesn't have access to Lucidchart or doesn't have a license, if they just need a picture instead of actual collaboration access. We're a large company with 55,000 employees. There are so many levels of users who might use it differently. But obviously, if it wasn't useful, our company would be getting rid of it. It's a preferred tool whenever we bring up org charts.

It does everything I need it to do. I'm on the excited end of things as far as being a user goes. I really love it.

We use it for primarily for two things:

1. Website architecture design.
2. Process flow diagrams.

Most of our company's designers and I are on Macs along with a few other Mac users, then everybody else is on Windows machines. I also have a Windows machine, so it has to work on both.

We use it for a lot of things. It is the easiest way that we have found to document processes, and we have a lot of those. We do a lot of web architecture. It's also the easiest way to create those charts and work collaboratively, so multiple people can be in making edits. We use it a lot more than I thought we would.

We don't email documents around. Anybody can get in and make changes to the document that they need to. This is one of the key aspects of it, especially now we are all working remote and particularly when you're working on something like website architecture.

It has become a little simple and clearer to finalize things, like website architecture, by clearly sharing them with the client. So, they understand every page and where it fits into the site.

It is a faster way to do architecture. As far as having some project processes documented, you don't have to reinvent the wheel every time and ask a lot of questions about, "How do we do this?" That part of it is much more efficient.

What I like about Lucidchart is its flexibility of how you put things together along with its intuitive sense. That makes it really fast to put together, unlike some other platforms. It has a nice balance between being powerful and simple, where some of the other platforms go too far and are too powerful.

It is great for complex process design. There is a balance between power and simplicity. It lets me do everything that I need it to do without it being complex to implement.

Lucidchart's capabilities for visualizing and understanding process flows or workflows is excellent. The way that you put together the parts of charts and edit the chart are all very intuitive and easy to use.

Sometimes, I have created charts with a lot of layers, which locks down parts of the chart and hides parts of the chart to edit it. If they have a better way to deal with specific layers when it gets complex, then that would be helpful. I would like to see something like an illustrator program, where they have a pallet of these layers that I want and don't want as well as being able to see each layer individually. That is the one thing that could be helpful.

I have been using it for a couple of years.

I have never run into a problem. I have never had the site crash on me or lose a document or document file. So, stability has never been a question or issue.

We are a relatively small company of 40 people, where 10 to 15 people have used Lucidchart. There are probably eight of us who are real regular users of it, so scalability hasn't been a factor. 

Our users' job roles vary. They are mostly account management and development.

I don't know that I have ever really used the formal technical support. I have used the documentation on it, where I had to look up how to do things, but I have never had to reach out to the technical support.

I have had clients send me Visio files. However, most people at the company were using Adobe Illustrator, Microsoft Word or PowerPoint.

The main reason why we went with Lucidchart was I don't like the solution in Microsoft Office and PowerPoint. They were very limited in what you can get them to do. They were also very slow to make things look the way you want, so it was not an adequate solution.

It is definitely easy to implement. It will not take a ton of time to get up and running using the tool.

We did not set it up company-wide. If people have a need for it, then we create an account for them, and that's it.

You can create a basic chart in five to six minutes without any problems. 99 percent of the things that you want to do are right there and exceedingly obvious on how to do them. 

As far as deployment, the only thing that I would tell people is go use it. They can figure it out without having me train them on it. If they need to use it, it's intuitive enough that I don't provide any training on how to use it. Everyone figures it out pretty easily.

It always saves time if you don't have to email things back and forth, then wonder if you have the latest version.

We are documenting some processes which were not documented before at all. I think that will help make projects go more smoothly in the future.

The pricing and licensing are fine, though I wish they didn't require you to buy the licenses in batches of five.

The overall suite is great at helping us to visualize each step of the process, from brainstorming initial ideas to turning those ideas into reality. We looked at a number of brainstorming whiteboard applications and decided to go with Lucidspark. It is the easiest to use. It had all the features that we were looking for. The fact that it integrates with Lucidchart is nice. So, if we're doing a whiteboard session to create architecture, we can immediately translate it into a formal hierarchy document.

It does everything that we want it to do. I would give it a 10 (out of 10). I think it's great.

It is not a huge deal for us that the suite can be centrally managed by a unified administration console, but it is nice.

We use some of the integrations with Microsoft. They're somewhat important, but not a deal breaker. We wish they would incorporate them into Lucidspark. So, if I make a chart and want to put it into a presentation, then it is nice to be able to make a change to the chart and have it automatically update in a presentation without having to reimport it. We are also heavy users of Microsoft Teams, so it's nice that I can share charts within Teams.

We don't really use it for new teams and hierarchy charts.

We really haven't used Lucidchart's ability to compare versions of documents. We probably should because it happens. The client will ask for a change to the architecture and see what it was before. However, we have not utilized this feature a lot.

We use Lucidchart for building business presentations and business flows and explaining processes to stakeholders.

I am using its web-based version.

It is good for documenting things such as processes, systems, new teams, etc. It clearly explains the roles, actors, their responsibilities, and provides a high-level view of any architecture system. It makes it easy to explain, elaborate, and edit on the go. I would rate it an eight out of 10 in this aspect.

We can't draw everything from scratch all the time. Sometimes, we need to reuse something that is already present. We also have some legacy frameworks that we need to edit. Lucidchart helps in such cases by allowing us to import those legacy diagrams. From there, we can move to new inputs or new technology.

We are using Lucidchart to collaborate with others on a daily basis. It reduces the clashes that we have during the discussions through phone calls. When we share the screen and collaborate, everyone gets to know what the other person had on the mind, which is a good thing. It helps in comparing different things and eliminating what is not required.

Its real-time collaboration saves time. Now, we can complete our discussions within 15 minutes rather than an hour or an hour and a half.

The ability for people to look at the diagram created in Lucidchart rather than reading through written documents has saved time. It has saved one to two hours daily.

We use its integration with Slack. We have a lot of developer communities in Slack where they share pictures or diagrams. It has a plugin, and it is very easy to import or export to Slack instead of downloading on the system and uploading to Slack again.

It gives information about the roles and responsibilities of any architecture system and the exact system flow, business flow, or process flow. It also gives information about how the development team should take it forward. It shows the gap analysis in the flow charts and makes it easy to define the actor and his roles and responsibilities in the organization.

I like its integrations with Visio, Word, and Excel. It is easy to integrate them with Lucidchart and convert them into flow diagrams. Migration of Visio files into Lucidchart was straightforward. It is very user-friendly, and it is not something you need to code. We could easily import Visio files into Lucidchart.

I have used Lucidchart for creating new schemas, modifying schemas, and building the ER relationships. I would rate it an eight out of 10 from these aspects.

It is very user-friendly. Whatever you have in mind, you can draw it on the screen without any limitation.

I'm not sure if this feature is already there, but it would be good if we can import a cloud database in the web version.

I have been using Lucidchart for two years.

It is very stable. It is easily accessible and compatible with all browsers.

I did not use huge processes to test its scalability. It is good for my daily use. I also haven't heard any complaints from any of my peers.

We are a team of 20 people, and almost 15 people use Lucidchart for building processes and designing and modeling.

I haven't interacted with their support.

I have used Visio a few years ago. Lucidchart is more user-friendly than Visio. Visio also doesn't have a web version. You need to install the app on every system, which is not the case with Lucidchart. You can also access it on your phone. It is compatible with everything.

Its initial setup was straightforward. I'm using the web version, and it hardly took two minutes. It was very easy.

With Lucidchart, you can easily define the scope of a process. You can also easily define who is involved in which role. It clearly extends the interaction between the actor and the system. It is useful for discussions and designs. The what-if analysis is very good for identifying any gaps. 

I have not used Lucidchart's ability to compare versions of documents. Lucidchart accommodates both Mac and PC users, which is good because there are a lot of Mac users out there in the market.

I would rate Lucidchart an eight out of 10.

I've been using Lucidchart to create process flow charts. I've been using the shapes, swimlanes, and arrows. I haven't really been doing anything too formal, but it definitely has a lot of value for our team.

I only use the diagrams. I don't really use all of the features.

I recently created a technology roadmap for our department, which is the finance department. We really needed a tool to be able to show what our current finance ecosystem looked like and what the future state would be. Lucidchart really allowed me to easily and independently create the before and after state so that our 10 person organization was able to visualize what our technology state is and actively collaborate on that. I was able to share the document as a PDF or as a web link. Being able to collaborate on that live was crucial for our 10 person organization.

The tool was able to let me do this particular project in half the time as Visio or half the time if I decided to do something old school in Excel. The tool is definitely empowering me to do my job more quickly and better.

Lucidchart provides real-time collaboration among users so that everyone is accessing and working on the same version of a document. 

It speeds up the product development process because everyone is able to access the document in real-time and there's no issue for version control because everyone is working on the latest and greatest version at all times.

It's saved about three hours in the past month because I don't have to flip back and forth on versions. I don't have to send versions. It really just allows everything to happen in real-time.

I don't use the integration with Slack but it's a great idea. I definitely could see myself integrating it with Slack. I think that's a great feature to take advantage of.

The ability for people to look at a diagram rather than reading through written documents saves time. To put a number on it, it has probably saved around two hours because someone doesn't have to pour through a written narrative or other loose documents. This definitely has saved a lot of time for us collaborating as a team.

It has definitely helped to realize efficiencies in the project that we use it for. It visually gives us an idea of how our technology should work. It gives us a great starting place from which to then project manage our development.

The shapes are the most valuable feature. Being able to copy my own images and pasting them from outside has also been a good feature. Some of the collaboration features like exporting to PDF and then also presenting have all been pretty cool. For the price, I definitely have gotten a lot of value out of it so far.

Documenting things such as processes, systems, and new teams has been my primary use case. Lucidchart is really, really valuable for its ability to create a process chart from start to end. The web app makes it easy because everything is similar to other tools like Visio but Lucidchart feels a little bit more intuitive. It has been easy to use the web app. I definitely have learned a lot about how to bring in my own graphics or images in place of some of the shapes and I'm able to create and use the arrows within the processes, so it definitely has been useful for me.

Lucidchart's organizational charts for visualizing and understanding hierarchies and relationships are definitely something I would love to take advantage of. I understand that there are a lot of other templates ready for me to use. When I have other kinds of processes or relationships to map out, like hierarchies, I think using some of the templates would be a good use case, but I haven't had a need for that so far. I know it's there to take advantage of.

I have a good understanding and impression of the processes and workflows. It feels more intuitive than, for example, Microsoft Visio. I've used both, but I would say that Lucidchart is more intuitive, has less of a learning curve, and it especially helps me collaborate with my team because I can quickly share this as a web link. That's another feature I haven't mentioned, but that's pretty cool because even if someone doesn't have a Visio license, a Lucidchart account can also collaborate with me by looking at what they need to on the web link. That's been pretty cool so far.

I haven't yet used Lucidchart to create database schemas or modify existing data structures but as part of my role, I definitely would love to take advantage of that some time. There are a lot of cool templates that are available. I would love to take advantage of that.

I don't yet use the integrations with Atlassian, Salesforce, Microsoft, or G Suite but that's something I would also love to take advantage of. I know that a lot of those features are available.

Truly the only improvement I can think of is having the ability to export it to a PowerPoint file or slide. That would be nice to have. There are other workarounds for that, but just to be able to have that feature would be good for us. I think you can do it with the integration but I haven't taken advantage of it yet.

They should continue to bring in more shapes. For example, I saw something cool the other day that was a timeline and in between each step, there was a circle. I thought that that was very clean and that's something that I could see myself using. Lucidchart could come up with more visualizations. I'm not a designer so I would like to have more visuals. That would make my job easier because it would make my job much more professional looking but without having to be a designer myself.

I have been using Lucidchart for two and a half years. 

The stability seems good. There's been one time so far where I didn't have my file, or I had to recover my file, so I had to refresh the browser, but overall, it's definitely very stable. Definitely much more stable than Microsoft.

It's very scalable because it's called a browser-based product. It is browser-based and it is a collaboration-centered tool. So it definitely is very scalable.

It is just myself and my boss who's a director of finance that uses Lucidchart. We got the product on our own. We own it. We don't get any support from IT. It's pretty much just me and her that use it to be able to collaborate and provide feedback on what I need to do.

It does not require any maintenance that I can think of. 

I switched from being a Visio user. I had used Visio a few years ago and when I started to have a need to do more diagrams, I learned about Lucidchart. I found it on my own and then I started using the free version and am now paying for it. I do find it a better experience than Visio.

It was an easy migration. I didn't really have any files to migrate, but as far as adopting it, it was easy as a user.

Lucidchart is definitely more favorable than Visio. Visio is a solid product, but from what I remember, when you're doing connectors on a diagram, you have to choose the connector in Visio, whereas, in Lucidchart, you just pick the start and the endpoint. That to me is a whole lot more useful.

I don't have too formal a setup. As far as setting up, it's pretty much plug-and-play. Lucidchart makes it easy to adopt the product. You're not really twisting and turning and setting things up. It's plug-and-play. 

It took me around five minutes to set up. 

I'm a beginner. I'm using around 15% of the product but there's a lot more for me to use. That's definitely exciting.

I feel like I've gotten a lot of value. It's saved around five hours of work. Given what I make, it's probably delivered five hours of savings for not having to do other work or for not having to do other work on other tools. I would quantify it as a total savings of about five hours of work.

In the last two months, it's saved me about five hours of work.

I pay $95 a year for it. It seems like a reasonable price. 

There are no additional costs to standard licensing. 

My advice would be to be open to another product that, in the end, is just a whole lot more intuitive and easy to adopt and so much more valuable for collaboration. It's good to be open to new products, especially outside of Microsoft or Google Suite. Have an open mind to other products outside of my main technology stack.

I don't yet use the other products in the Lucid suite but I definitely would. It's just going to be one at a time for me, but I definitely will be taking advantage of other features and products.

I would rate Lucidchart a nine out of ten.

I mostly use Lucidchart to describe projects, processes, process descriptions, and project flows. I also use it for mind mapping a little bit. I cannot imagine working on a presentation for my manager without using Lucidchart. It's handy. It enables me to clear my mind in terms of how the process should look, what the necessary steps are, what the flow should be, how the flow should look, and all the beautiful stuff.

Lucidchart definitely helps us to realize efficiencies in the projects we use it for.

There is no alternative to Lucidchart if you want to describe a five-step process with bullet points. I believe every person who ever worked with PowerPoint on any type of documentation and then thought about which tool would actually help to describe what they're trying to do but without the words, would come up with Lucidchart.

I discovered Lucidchart by accident. Someone in my previous company had used it before. I requested access, found it useful, and tried to learn how the tool works. I knew from the beginning, once I learned how to use it, it would be the tool I would want to use forever. It helps every time I need to squeeze a huge amount of information into something short and simple. The flows and diagrams help with exactly that.

Documenting things like processes and systems is pretty simple. I open up the blank diagram and start from scratch. In the beginning, it's more like mind mapping, meaning I just put on the screen what I want to achieve, what I have in mind, and then try to figure out what is missing. I consider what the best way to actually describe what I'm working on is, what the dependencies are so that the person I will be presenting it to later will understand what I'm working on. With words, it's all about the economy and time-saving. Lucidchart is a tool that allows me to squeeze a few slides into one slide.

I've been using Lucidchart for three to two years, at least, and I don't remember when the last time was that I was working on a presentation where there were no slides involved. I remember how difficult it was at the beginning. You have one or two slides reserved for you in a presentation for management, and you're trying to squeeze in as much information as possible. You can then play with the formatting. It's annoying that Google slides or PowerPoint don't simply allow you to do the same thing as Lucidchart does. 

Lucidchart is fully integrated with PowerPoint and other documentation tools I'm working with. I know that if I start with Lucidchart and spend some time there, there will be no problem with adding this to Confluence and to PowerPoint presentations.

The integrations are the most valuable features. 

I use templates as a reference, but even if I start with a template, I provide many notifications where the purpose of the template is different. I like the template because of the colors of those flows. The way the flow was presented was nice. It just looked better than anything I could do on my own.

It's important to us that Lucidchart accommodates both PC and Mac. In most cases, I work on a Mac, and the whole company works on the same devices, but there was a moment in time where I was on a PC and I was really happy with the fact that I didn't have to find another tool for the PC.

I'm not a designer. Most of the diagrams and flows I create are blank, black, and white. And sometimes I hate it but trying to work with different colors costs me too much time to figure out what color I should use and in what gradient I should use the color. That's the painful part. I would like my matches to do better. I'm trying to learn something from the templates in terms of appearance, but a grading tool, a tool that would allow me to choose between different gradients of the same color is currently unavailable. 

For example, on templates, I see a different set of colors being used, and I don't know which colors there are, which is why I use different templates sometimes. They offer better colors and look better. There's an option to ultimately change the color of your shapes using conditional formatting, but it looks very complicated. I would like to know more. I would like to know how to create those rules easily. At the end of the day, in the last step, I need to pick the color myself. I would like this tool to pick the colors for me.

They should make it more user-friendly. The only option is either to use the existing template with already existing colors and gradients. If you want to do custom colors and gradients, then it's too complicated to use and should be simplified.

If I would like to use the color green for any reason, the tool currently offers three gradients of green. There should be two fewer. It's the same for every other color.

I actually provided this feedback once directly in a survey to them some time ago. The current audience, I understand, based on the templates in Lucidchart, is tech people. I'm a marketer. I have slightly different needs. I want the stuff to look better and have better clarity. I don't need to know how to use a template for Amazon services and how to set up a server or whatever. The set of icons look impressive but are absolutely useless for a marketer.

It would be nice to have something role-based. They should target more people like me, mid-management, people who we need to present a lot, create a lot of documentation, pitch products to other people, explain what the necessary steps are. And I believe this tool is perfect for that. It could also be much simpler than it is right now.

I have been using Lucidchart for at least two years but I joined my current company two months ago. I discovered Lucidchart before, in my previous company at least two years ago.

It's absolutely stable. I never had any problems with it. I like the fact that sometimes I close the tab or close the whole window and there would be something I didn't save or forgot to save. I reopen the tool, and my stuff is always there, up to date. I love it.

I tried using Visio but my experience was horrible. I also used a free solution from GitHub, a mind mapping tool from GitHub. I remember the appreciation for Lucidchart really increased the moment I realized how different it is to combine two shapes. 

I saved a project but then I couldn't access it for some reason. I lost it and had to start from scratch. The customer support said, "It's a free tool, what do we expect?"

I didn't have any expectations from the tools I was using. I just needed an hour with an online tool for free. But then I didn't know that Lucidchart had a free option, so I didn't turn where I needed to go. I didn't use Lucidchart and it was a mistake.

In my first week, there was a presentation. A manager shared his deck with a Lucidchart diagram in it. I immediately recognized the tool and thought that it was great that my new company uses Lucidchart and I didn't have to request it. I tried to open a new account for myself because it was free, and then I saw the presentation and realized that the company uses a paid version, so my account was upgraded immediately.

The CEO and his team use it. I have no idea who else is using it unless I see a chart in a presentation, and this is also why we're not working on this together. When I see the button "Share" it means to me that I'm sharing this tool with other tools, not a person.

I forgot how much it costs but if the tech team were to ask if we really needed it and they tried to dump the tool, I would definitely refuse, because I really like it.

This is the one tool I want to use. I don't care how much it costs. It's the best tool for the stuff I'm working on. It fulfills my needs, and for this sake, it can cost 10 times more. I don't care.

We have a different tool for collaboration with our colleagues. If I create a business case and I need some feedback from the data team, I present the flow as I imagined it should look, and then I let the data person or the specialist tell me how to improve it, what needs to be different, and what needs to be changed. But I never thought about allowing anyone to have access to Lucidchart, simply because most of the people, especially the marketers, do not know about Lucidchart.

The transition into using it as a collaboration tool will not happen instantly. I remember there was a period of time when I was simply struggling with how to use the tool, and it took a while until I was capable of presenting my thoughts in an efficient way. And it would be hard to imagine that. For the sake of using the tool, I would have to do a workshop with other colleagues to explain how things work.

We do not use Lucidchart to compare versions of documents. We use Spark for that simply by sending the link to the presentation. I can integrate Lucidchart into presentations or another form of documentation, like on Confluence, but we rarely work on Lucidchart itself. It's just a tool for me where I need to accomplish something and then move it forward, copy and paste it somewhere else. It's not very interactive.

We just saw a presentation someone created and it had 30 different slides. I would just say in one sentence that this presentation could say even more with fewer slides if the person would use Lucidchart instead. PowerPoint or Google slides are not perfect tools. They're just carriers. The content you provide to those slides should be created somewhere else in a more professional way, and Lucidchart is the tool everyone should at least consider using because it speeds up the work. 

Sometimes I use Lucidchart just for myself, to mind map everything I have in my mind to see what exactly is there and how to make it simple. With Lucidchart, you just do step one, step two, step three, done.

I would rate it a nine out of ten.

My company is a solution provider and I primarily use Lucidchart to create workflows for my clients, to show them how a product is going to work. It helps us to create a pre-sales demo of what our solution for them is supposed to look like.

I use Lucidchart to document things such as business requirements, as well as entity-relationship diagrams to see exactly what the schema of their solution is supposed to look like.

Essentially, everything I do with Lucidchart is part of the requirements for making a presentation to the client.

I have used Lucidchart to create database schemas and I think that it does the job pretty well. I've been doing that for a while now, and I don't have any issues with it. In this regard, it provides all of the functions that a business analysis or a developer might need, which is pretty good.

Creating process flows and workflows is one of my main use cases, and Lucidchart has everything that I need. This includes all of the different types of shapes, where every single one has a different meaning when I'm presenting a business process flow to a client. It covers this in all aspects. 

Lucidchart is integrated with the Atlassian suite of products. We will create different types of diagrams in Lucidchart and then embed them into Confluence when required. We also send out a link whenever we create a use case, which is then stored in Jira.

This integration is extremely important to us because we have the majority of our documentation in Confluence. Every solution that we design has a lot of technical documentation and at the end of the day, it is just words. However, with the help of the Lucidchart integration, we can properly visualize what is going on.

Lucidchart accommodates both Mac and PC users because you're using it out of a browser. I have used it on both of these platforms and ultimately, it really makes no difference which system you are using.

It is really helpful when you are able to visualize something rather than read documentation. It has certainly saved us a lot of time. I can't estimate how much money the company has saved but obviously, if it is saving time then it is saving money.

Lucidchart has helped to improve efficiency because we're able to pinpoint all of the moving pieces and components within a project. It shows where you can be more efficient because having it in a visual representation, points out which product and which solution can be broken down into simpler ones. It's really helped in designing a much more streamlined solution in software development.

The swimlanes feature is one that I use a lot. I have used swimlane diagrams to create business process flows and I think that it does the job pretty well.

The best feature is the real-time collaboration among users, which allows everybody to work on the same version of a document. Multiple people can have access to Lucidchart and you can give them the ability to edit or view documents at the same time. The collaboration is fantastic.

The real-time collaboration has definitely sped up my project development process, although I can't really put a figure on how much so. Generally speaking, it has sped up things in the organization.

There are not a lot of learning resources that Lucidchart shares with the user. As such, users are really at the mercy of their colleagues and need to have them explain how to use the product. Otherwise, they have to learn on their own time just by trial and error.

Lucid should create some proper documentation and video tutorials to demonstrate the capabilities of the product to new users. It should explain everything that it offers and everything that it can be used for.

I have been using Lucidchart for approximately two years.

The web-based version of Lucidchart is pretty stable. However, when I downloaded the plugin for Google Chrome, I was not able to get it started. It is supposed to act as a shortcut but it doesn't work, and it hasn't worked for a while. That said, I'm okay with just using the base version. It isn't very important so I did not contact support about it.

I can't comment on how the tool might scale but I can say that with what I have in front of me, it works pretty well. There have been no problems with scaling in our organization.

I have not been in contact with technical support.

I have used a couple of different tools in the past, one of which is Microsoft Visio. It is certainly helpful if you are using Microsoft Office products because you can take images created in Visio and copy them directly into Microsoft documents. However, Visio is an on-premises desktop-based application, which I don't really like. I like the web-based solution that Lucidchart offers. There is less clutter on my laptop. At the end of the day, I prefer Lucidchart over Visio.

I have found that some organizations use Visio whereas others use Lucidchart, and switching between one and the other is not really important. All of them work fine, depending on the preference that the organization has. There is also the cost factor to consider, and whether the organization can afford it.

Lucidchart is much easier to use than Visio. Performance is important when it comes to ease of use and it is important to remember that not everyone has a fast laptop or a fast personal computer. Visio is a desktop application, so if you don't have a good computer then it is going to run slowly. Lucidchart is web-based, and the only thing that you need is a good internet connection.

Another product that I have used is Draw.io. It is not as advanced as Lucidchart. One of the main advantages of Lucidchart is everything that it offers you at the beginning. This includes different types of diagrams, different types of shapes, and different containers. In general, the UI tools are better when compared to Draw.io.

Overall, I think Lucidchart is a better solution at this time.

This initial setup is pretty straightforward. It's a subscription-based tool, so you just create an account, you pay for it, and then you start using it. There is no implementation strategy needed.

All of the technical people in our organization use it. We have about 50 people in the organization and I estimate that 45 use Lucidchart. Approximately 50% of them are business analysts and consultants, and the other 50% are developers.

This is not the type of product that we need to maintain.

My company has definitely seen ROI on Lucidchart. When you are a consulting firm or a software development firm, you need a tool like Lucidchart for creating presentations of your solutions for your clients. The return on investment is pretty good.

Lucidchart's pricing model is not excessive, as compared to similar products. It is pretty much in line with everyone else.

There is a lot of functionality in Lucidchart but for my use cases, what I need is limited.

I have not used the organizational charts to visualize and understand team hierarchies and relationships, but I have a high-level understanding of how it's supposed to be done. It's pretty simple and does it pretty well.

Similarly, I have not used the functionality to compare versions of documents. This is something that I might use in the future but I have not used it thus far.

The biggest lesson that I have learned from using Lucidchart is that it's a great tool for putting your ideas into something visual and brainstorming with your team. Multiple people can collaborate on the same visual diagram that you're creating, and they can all add their ideas at the same time. The brainstorming and ideation features are the best ones.

My advice for anybody who is considering this solution is definitely to implement it. If you are developing software then Lucidchart is something that you should look into.

In summary, this is a good product but it is not perfect because of the lack of training material that is available.

I would rate this solution an eight out of ten.