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it_user1613313 - PeerSpot reviewer
Engineering Student at a educational organization with 501-1,000 employees
Real User
Good collaboration capabilities, efficient, and has a user-friendly interface
Pros and Cons
  • "The interface is very user-friendly and it is not a hassle to use the site at all. They did a really good job in that regard."
  • "The UML diagram that it gave me initially was a huge flow with a bunch of UML tables, and I wasn't going to need that many. If it was a more simple linkage between the tables then it would be easier to finish projects, instead of having to select unnecessary tables and delete them."

What is our primary use case?

I am an engineering student at college and I was using Lucidchart for a research project. I was using it to create flow diagrams.

How has it helped my organization?

Lucidchart is a free application and it is very helpful for documenting processes and workflows. It is very easy to use and it can assist in every possible way.

It's important that Lucidchart accommodates both Mac and PC users because due to today's technology, not every person is going to be situated on a Windows, or Linux, or iOS platform. Lucid's accessibility on any type of platform allows more users and therefore more downloads. With more users, it leads to more reviews. With the additional coverage and scrutiny, it means that the product will be expanded and better maintained. 

My classmates and I were using real-time collaboration and it had a positive impact on our development process. It made things very easy for everybody to understand and it was super helpful. 

The real-time collaboration saved me time, considering other projects took much longer. Lucidchart allowed me to enter information and shape my project very effectively, probably shaving off more than 20 minutes per chart.

What is most valuable?

The most valuable feature is developing flowcharts and being able to collaborate on them.

Using the product to create charts is efficient. It meant that I didn't have to rely on Microsoft Word or another application to draw them from scratch.

Lucidchart is really good and very informative.

The interface is very user-friendly and it is not a hassle to use the site at all. They did a really good job in that regard.

What needs improvement?

When you start the software, it requests what type of diagram you would like. In one instance, I chose UML because I needed it for an assignment. The UML diagram that it gave me initially was a huge flow with a bunch of UML tables, and I wasn't going to need that many. If it was a more simple linkage between the tables then it would be easier to finish projects, instead of having to select unnecessary tables and delete them.

Buyer's Guide
Lucidchart
September 2025
Learn what your peers think about Lucidchart. Get advice and tips from experienced pros sharing their opinions. Updated: September 2025.
867,676 professionals have used our research since 2012.

For how long have I used the solution?

I have used Lucidchart a handful of times.

What do I think about the stability of the solution?

Lucidchart is a very stable application, and at the moment I see not too many bugs or errors, so it's running very effectively.

What do I think about the scalability of the solution?

Scalability was not a problem. It did exactly what I needed to do and it didn't require that I spend several hours to figure it out.

How are customer service and support?

I have not been in contact with technical support.

Which solution did I use previously and why did I switch?

I tried some other applications and websites, such as Draw.io, and I found that Lucidchart was very efficient compared to the others.

Lucidchart and Draw.io are fairly similar applications and I have used them both for creating charts. I found that it was more difficult to draw and work with charts using Draw.io.

How was the initial setup?

The initial setup is a straightforward process. It took me under a minute to complete it, and it explained every step, very well.

What's my experience with pricing, setup cost, and licensing?

I was using the free version of Lucidchart, which was very helpful.

What other advice do I have?

This is a well-rounded application and I have recommended it to my classmates.

If Lucid could make a deal with universities, where it was free for students to use for projects over the duration of their courses, then it would be very good because many more people would become familiar with the platform. It is user-friendly to the point where it is easy for anyone to understand and use the platform, and Lucid is a top company because of that. I also think that for business owners, Lucid should have a bulk package that is available for multiple workstations.

I would rate this solution a nine out of ten.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Other
Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
PeerSpot user
reviewer1609938 - PeerSpot reviewer
Web Developer at a tech services company with 51-200 employees
Real User
Quick to set up and easy to use, but each shape should be accompanied by hints on usage
Pros and Cons
  • "Using Lucidchart for documenting processes is great. The elements are ready to use and it is quick to do."
  • "When I download a flowchart as a PDF file, it breaks it up. I would like to see the continuous display of flow charts, even if they are larger than one page."

What is our primary use case?

I am using Lucidchart to help me with learning about flowcharting and workflows. Essentially, I was creating flowcharts.

How has it helped my organization?

Using Lucidchart for documenting processes is great. The elements are ready to use and it is quick to do. Sharing the chart with somebody else can also be very effective.

Using Lucidchart, I was able to save between two and three hours on my project. Using other software would have required some customization but Lucidchart has some ready-made functionality that made the design process very fast, as well as easy to use.

Having people look at a diagram, rather than reading through written documents, saves me between two and three hours for a small task that might take one or two days.

What is most valuable?

The most valuable feature is the ease of use. When I was working on a chart and wanted to add arrows or new lines, I just had to drag and drop or copy and paste. These operations make it simple.

Being able to share my chart with a colleague is a feature that I really like.

What needs improvement?

When I download a flowchart as a PDF file, it breaks it up. I would like to see the continuous display of flow charts, even if they are larger than one page. What happens is that when my layout is four to five pages long, it looks like it is cut from one page to the next. Having no space would make my design look better.

After I started my subscription, I was billed and payment was automatically deducted two times. Because I was not using the product regularly, I did not plan on continuing my subscription so I raised a ticket with them regarding the cancellation. Ideally, there should be a reminder before there is a payment taken for renewal.

The software should provide additional information about the shapes that are available. For example, if I use a round shape, then the software should suggest or point out that it is normally used to represent a database. This would help new users to draw layouts that follow the standard. Explaining the purpose of each shape will make it easier, overall.

For how long have I used the solution?

I only used Lucidchart for a short time. I was able to complete my task in between four and five hours. I will continue to use it based on my requirements.

What do I think about the stability of the solution?

Stability-wise, this platform is good. It provides a space to work where we can share it with others, and data can never be lost. It's great.

The performance is good. My project was saved online in less than a minute.

What do I think about the scalability of the solution?

I did not notice any problems with scalability.

How are customer service and technical support?

I did not contact technical support for issues regarding functionality.

Rather, I contacted them one time because I had canceled my account and wanted them to refund my last payment. It had been withdrawn without any warning. Yesterday, they responded and told me that I would receive my refund within two or three days. However, I still have not received it, nor any updates about the status of it, so I am not very happy with the support.

Which solution did I use previously and why did I switch?

Prior to Lucidchart, I used Figma. I switched because the free version of Lucidchart provided more features.

How was the initial setup?

The initial setup is not too complex. After I logged in, I found the starting stages a little bit confusing. However, once I figured out how and where to start, it became easier to do.

It took approximately half an hour to set up.

What's my experience with pricing, setup cost, and licensing?

There is a nominal charge for the paid version of the product. It is suitable for a normal-sized budget. They have a free version available and from what I could see, there was not much difference between it and the pro version.

I think that they should add more features so that the paid users have more. There was definitely a difference but it did not affect me. However, it will affect people who work on larger projects.

For example, a user might be able to finish 80% of their work but then, to move on to 81%, they need the pro version. A user might work for between four and five hours before hitting the limit, and without warning. I think that it would be better if the limit was declared at the beginning so that the users properly understand the differences with the free version.

Which other solutions did I evaluate?

I evaluated both Figma and Adobe XD before choosing Lucidchart.

I found that the flowcharting capabilities were more accessible and had better performance in Lucidchart. 

What other advice do I have?

My advice for anybody who is considering Lucidchart is to first study the basics, and how it can be used in projects. The product is good, but my usage in the future will vary depending on my projects and requirements. Overall, I would rate this product somewhere in the middle. Not bad, but not good.

I would rate this solution a six out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
PeerSpot user
Buyer's Guide
Lucidchart
September 2025
Learn what your peers think about Lucidchart. Get advice and tips from experienced pros sharing their opinions. Updated: September 2025.
867,676 professionals have used our research since 2012.
reviewer1627065 - PeerSpot reviewer
Sr. Eng Program Manager at a healthcare company with 1,001-5,000 employees
Real User
Fairly intuitive, has a low learning curve, and it's easy to get immediate output
Pros and Cons
  • "When it comes to documenting things like processes, systems, and new teams, I'd give it an eight or nine out of ten. It's very high because it's fairly intuitive, there's a low learning curve, and it's easy to get immediate output. You can get results very quickly without a lot of direct effort. You don't usually take a week-long series of training. You don't need to go through a lot of hoops to make it work."
  • "The main improvement I would like to see is for them to improve the help section on the flow charts or on the formatting."

What is our primary use case?

We use Lucidchart for the lateral flow charts.

How has it helped my organization?

I've used Lucidchart for a status report. I gave it a particular format and was able to set it up in minutes.

What is most valuable?

It's fairly intuitive. It has a fairly low learning curve. The only tricky part, and it's only because I have not spent time on it, is some of the formatting. They should enhance the help section on the formatting.

When it comes to documenting things like processes, systems, and new teams, I'd give it an eight or nine out of ten. It's very high because it's fairly intuitive, there's a low learning curve, and it's easy to get immediate output. You can get results very quickly without a lot of direct effort. You don't usually take a week-long series of training. You don't need to go through a lot of hoops to make it work.

I would also rate Lucidchart's capabilities for visualizing and understanding process flows or workflows a nine or ten out of ten. It's much easier to use than Visio.

I plan to use Lucidchart to create database schemas or modify existing data structures. That's the next step, but I'm still at the beginner's level.

We have used Lucidchart in real-time collaboration among users. The solid collaboration has saved us time.

I have received good feedback about its ability for people to look at the diagram rather than reading through written documents.

Lucidchart has helped us realize efficiencies in the projects we use it for. I did use it for a status report. It saved emails, but I can't quantify how many emails we would have sent.

What needs improvement?

The main improvement I would like to see is for them to improve the help section on the flow charts or on the formatting.

For how long have I used the solution?

I've only been using Lucidchart for a few months. I use the web-based application.

What do I think about the stability of the solution?

It's highly available. Once you have all the users on the same licenses, it's very available.

What do I think about the scalability of the solution?

All of us are in the project. There are multiple users.

How are customer service and technical support?

I have not actually had to call up support yet, which is a good sign. I haven't really had any calls with them.

Which solution did I use previously and why did I switch?

We used PowerPoint, Word, and templates. It seems like Lucidchart is the most intuitive out of the entire set. 

The intuitiveness is the main difference. The ability to get to see it very quickly seems to be the big advantage for Lucidchart.

How was the initial setup?

The initial setup was very straightforward, except for the formatting. It took a little bit more to try to add bullets or anything to touch it up.

What other advice do I have?

My advice would be to give it at least a good hour to try it before you make any decisions. It shouldn't take that long, but if you put in effort for an hour, I think that you will get immediate results to see the benefits.

A nice thing is that this platform's very forgiving, so I would say to learn to experiment.

Overall, I like it. I just need to find some dedicated time to learn some of the nuances of using the tool. 

I would rate Lucidchart an eight out of ten. 

Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
PeerSpot user
reviewer1625619 - PeerSpot reviewer
Research Analyst at a government with 1,001-5,000 employees
Real User
Enables us to collaborate among users in real-time so that everyone is accessing and working on the same version of a document
Pros and Cons
  • "I've been using Lucidchart for quite simple things, but it's definitely much easier making process maps using Lucidchart than it is using Google Docs for basically everything. It's much simpler in terms of how easy it is to use Lucidchart. The way that you can get the arrows on the flow charts, based on the process mapping, you can drag the arrows from one box to another and it automatically shows you where you can put it. It makes decisions for you in terms of if you have a decision diamond, then the line is automatically a yes or no. This just makes it so much easier."
  • "One of the issues has been that, as far as I understand, even to view it, the other person needs a Lucidchart account unless you send them a PDF. That's been a bit of an issue because some people in our organization don't have Lucidchart accounts, only certain people have logins. If we just want to collect comments from people, that's been a bit complicated."

What is our primary use case?

I've been using Lucidchart for process mapping and creating organograms. Primarily surface researchers use it. We're setting up a new service and that's what we're using it for.

How has it helped my organization?

The process mapping has improved my organization. It would have looked very messy to do it on Google Docs. We wouldn't have been able to cover such a range of things in our process mapping. We've managed to get in rows for different organizations and how they fit into the process mapping. We just wouldn't have been able to have space for that using Google Docs and it would have taken so long with the formatting.

It saves us about two hours. It only took us about an hour doing it on Lucidchart, so it probably would have taken about two and a half hours on Google Docs.

We use it to collaborate among users in real-time so that everyone is accessing and working on the same version of a document. It has been great for our project development process. In a way that's similar to Google. It's not that new for us, because we use G Suite throughout our whole organization. So we expect things to be able to do that because we do that a lot where we're all working on the same document at once. But in the same way that it does G Suite, it's really useful. It would be a real big drawback if we couldn't do that because you have to get the Word document, then you save your changes, then you send it back. It saves a lot of time being able to do it at the same time as someone else.

It's not necessarily saving time, but more saving the admin from sending it back and forth and trying to make sure that we're working on it at separate times. It probably would have taken us the same amount of time. It's more the ease of doing it.

It's hard to say whether it's saved money. It's definitely saved time. If you tried to put a process map in writing, I don't think anyone would read it. I don't know if it would save time and money, because no one would even look at it.

What is most valuable?

I've been using Lucidchart for quite simple things, but it's definitely much easier making process maps using Lucidchart than it is using Google Docs for basically everything. It's much simpler in terms of how easy it is to use Lucidchart. The way that you can get the arrows on the flow charts, based on the process mapping, you can drag the arrows from one box to another and it automatically shows you where you can put it. It makes decisions for you in terms of if you have a decision diamond, then the line is automatically a yes or no. This just makes it so much easier.

I use Lucidchart to document process workflows. We're setting up a new service. So we needed to map how the old service worked, as the exact processes of the old service, and then map how we want the new service to look.

Its capabilities for visualizing and understanding these types of workflows are really good. It's been really easy in the way that when you do a Google Doc, it's all about if it will fit on the page if you're doing a process map or something like that. Whereas Lucidchart, you can make it as big as you want, but then still when you convert it to a PDF, it will all be on one page and then you can send that PDF to people. I found that really useful.

We integrate it with G Suite. Its ability to do so is definitely important. At the moment, that's been fine, because we link it when we're doing a Google Doc, for example, and we have it find the process map and then we would just link into the Lucidchart there. As long as we can do that, I don't think that would be a problem for us. But we'd want it so that when people open Lucidchart if we were sending a paper saying, "This is how our service is going to look. Please see here," and we've linked in the Lucidchart, we would want it so that when they open the Lucidchart, it's a final copy and it doesn't come up with where it says shapes and it has all the editing toolbars. We would want it to just link to a copy of the actual process map.

It's important to us that Lucidchart accommodates both Mac and PC because in our organization, since COVID, most people are using different types of computers. Our whole organization uses Chromebooks, but some people prefer to use their personal laptops for work. For example, my personal laptop now is a Macbook, so I would need to be able to access it when I'm at work, which is on a Chromebook, and also when I'm at home using my personal laptop for work.

What needs improvement?

Lucidchart has been pretty good. I've never used it before. I didn't read any instructions on how to use it, but I still just managed to pick it up. Anyone who's generally computer savvy would be able to just pick up to use it very quickly. Maybe it would be useful for people who don't process maps not that much to where it says containers and shapes. There is diamond, round and rectangle, maybe it could be explained in brackets that that's used for in-process mapping and flow charts.

One of the issues has been that, as far as I understand, even to view it, the other person needs a Lucidchart account unless you send them a PDF. That's been a bit of an issue because some people in our organization don't have Lucidchart accounts, only certain people have logins. If we just want to collect comments from people, that's been a bit complicated.

You can't put comments into a PDF that easily. We'd want them to be able to open it on Lucidchart without having to have an account themselves and then put comments for us and be able to tag us in comments and things.

That's not possible to do now, at least in a simple way that we've been able to tell. We've had people emailing back saying, "I need my Lucidchart login. I don't know what this is."

For how long have I used the solution?

I have been using Lucidchart for around two months. 

What do I think about the stability of the solution?

Web-based is much better because I'm using my personal laptop for work and loads of people are during COVID. I would never want to be downloading lots of applications onto my laptop. The fact that I can just open it in Google Chrome makes it much more accessible to me.

How was the initial setup?

The initial setup was really straightforward. I've never used it before and I didn't read any of the instructions. Someone just said, "We use Lucidchart for process mapping." So I clicked on it, made my account, and then it was just intuitive. I didn't need to do anything. I didn't need to learn or anything.

What other advice do I have?

I can only comment on process mapping and organograms because that's the only thing I've used it for. But I would definitely recommend using Lucidchart for this.

I would rate it a nine out of ten. 

Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
PeerSpot user
Solution Consultant at a computer software company with 1,001-5,000 employees
Consultant
The ability for people to look at a diagram, rather than reading through written documents, saved time and as a result, money
Pros and Cons
  • "Lucidchart helped us to realize efficiencies in the projects we use it for. I can show people pictures, and I can change things in a meeting and then email it by the end of the meeting. Because most places we go, especially now with everybody in-home office, I'm going to have great internet access, and that just makes it easier to be able to change things quickly while we're in a meeting and go, "Oh, you changed this. Oh, okay.", and then send it to them as a proof and send it as a PDF or send them a link. That works great. That saves time and accelerates a sale."
  • "As far as I know, LucidChart can’t be automated with Visual Basic .Net like Visio."

What is our primary use case?

My primary use case is for drawing technical diagrams.

I'm an engineer so I create process diagrams. 

How has it helped my organization?

Before we had people on Visio and Lucidchart. Now we still have some people on Visio and we can seamlessly trade Visios between machines. I anticipate that we're all going to Lucidchart.

Lucidchart provides real-time collaboration among users so that everyone is accessing and working on the same version of a document. Most of what we do is document our platform and then change it to show what it would look like in the customer's world. We're a cloud company, and our customers want to know how they connect to our cloud. We changed those diagrams to show how things would fit into the customer environment, to go from access from the customer environment to ours, and we collaborate on that. We may have a voice architect, a data architect, and an end-user architect all on the same call, and we're chatting and changing things as we go, and sharing it through Zoom or doing it through version control. It really depends on what we're going to do.

The real-time collaboration has saved us time. I have collaborated on two diagrams so far and it made it easier.

The ability for people to look at a diagram, rather than reading through written documents saved time and as a result money. Nobody reads. People look at pictures. Imagine trying to read through a diagram that's typed out as an explanation versus looking at a picture. If you look at a picture you can just get it, but with a diagram, you just understand it right away because you can see where things connect. Trying to read that, the human brain doesn't work like that. We work looking at pictures and Lucidchart is a really effective tool to help illustrate those pictures, to explain very complex technical ideas to other technical people. We can do immediate sync and realize, "Oh, it connects like that. Okay. We're done. Next."

We're a cloud company, so we have to overcome technical objections to advance the opportunity and help the customer. If we make it right for the customer and we help them, the money comes. We don't need to focus on selling. We just explain, share, and solve, and then eventually money will come.

I was using Visio before because the benefits of graphic representation of data are obvious. The ability to import Visio diagrams is really helpful because a lot of customers that are on Windows are still on Visio. It's such a pain to install Visio on a machine. If it's a Mac there are requirements and it takes a lot of RAM and it bogs down a machine. This doesn't bog down anybody's machine. It's just to have this web.

Lucidchart helped us to realize efficiencies in the projects we use it for. I can show people pictures, and I can change things in a meeting and then email it by the end of the meeting. Because most places we go, especially now with everybody in-home office, I'm going to have great internet access, and that just makes it easier to be able to change things quickly while we're in a meeting and go, "Oh, you changed this. Oh, okay.", and then send it to them as a proof and send it as a PDF or send them a link. That works great. That saves time and accelerates a sale.

What is most valuable?

The most valuable features are: 

  • The network
  • Great network icons
  • It's easy to use.
  • It's simple.
  • It's easier than Visio.

Documenting things like systems and new teams is fantastic. It's even easier when you're doing process stuff. You just drag it out and use it.

Its capabilities for visualizing and understanding process flows ad workflows are very good. It's every bit the equal of Visio and that's a compliment because Visio has been developed for 20 years and Lucidchart is relatively new compared to Visio. It's every bit the equal of Visio. I haven't found any feature that I haven't needed yet.

I do not use it for integrations with Atlassian, Salesforce, Microsoft, or G Suite but I think that would be super handy. 

It's important that Lucidspark accommodates both Mac and PC users. We're a diverse company. I'm on Mac, other people on my team are on PCs and we just use whatever we're most comfortable with.

What needs improvement?

As far as I know, LucidChart can’t be automated with Visual Basic .Net like Visio.

For how long have I used the solution?

I have been using Lucidchart for years. 

What do I think about the stability of the solution?

The stability is flawless. I haven't heard of any stability problems from anybody. And we're a cloud company, so we're uniquely sensitive to that. It has to work all the time.

There is no downtime.

What do I think about the scalability of the solution?

I haven't encountered any slowdowns at all. It's a modern web solution. It's going to scale. It uses the same technology like Google and Amazon and every other cloud provider. It's going to be fine. Scalability shouldn't be a problem.

There are at least 150 people like me using it. We don't require any staff for maintenance. It's a browser app, we don't have to do anything but grant access. It's access management, that's it. Zero. There's no install. It opens in a browser.

I'm sure we will increase usage. As we grow, there'll be more licenses added. I can't imagine why we wouldn't add licenses as we gain employees.

How are customer service and technical support?

We haven't had to contact their technical support. 

Which solution did I use previously and why did I switch?

I switched from Visio. I use a Mac and the migration was simple. I just imported old Visio into Lucidchart. It's simple and effortless. The ability to import all these files is important to us. 

They're both good products but I use Lucidchart because I'm on a Mac and it's easier to use.

How was the initial setup?

The initial setup was the simplest ever. A child could do it.

It's a web browser. If you can't do that, you don't need to do anything. If you can start a web browser, you can use this thing. The online help is really good.

The implementation consisted of me opening a web browser. Got it added to my Okta tile. That's about it.

What was our ROI?

We see ROI because it's cheaper than adding something to the Microsoft suite. Instead of getting Visio, we have Lucidchart. We're not buying Visio anymore.

Which other solutions did I evaluate?

I didn't evaluate other solutions. I went straight to Lucidchart because it came so highly recommended.

What other advice do I have?

My advice would be to just buy it. You don't need to look at anything else. I wish we'd done it a long time ago.

I would rate Lucidchart a ten out of ten. 

Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
PeerSpot user
it_user1609293 - PeerSpot reviewer
Software Developer Engineer at a transportation company with 201-500 employees
Real User
Easy to set up and work with, with good visuals that save me time and improve my coding
Pros and Cons
  • "Lucidchart's ability to create a visualization that people prefer to look at, over reading written documents, has definitely saved me a lot of time. Moreover, it has helped to make my code bug-free because I no longer have broken endpoints."
  • "The flowcharting feature would be improved if it had some kind of prediction capability that helped to create the diagrams, such as the ability to automatically join components with my database."

What is our primary use case?

I used Lucidchart to design flowcharts for my APIs. 

How has it helped my organization?

Lucidchart was able to help me design the flow of my APIs. They are quite complicated with many conditional flows and many multiple-table interactions. It would have been difficult for me to jump to the code directly, without having the clarity given me by using Lucidchart.

The problem is that it can be difficult to think about exactly what needs to be done, which is why I started using Lucidchart. I thought that it would be better if I have a pictorial representation of the flow that I wanted to implement in my system. After I had this visual, I went on to start coding it.

I have definitely realized efficiencies in the projects that I have used Lucidchart for, and it has had a major impact. As I am designing the flow of data through an API, I sometimes forget to handle some of the base cases or some of the edge cases. More importantly, there could remain some endpoints that are unfinished, or there could be some endpoints that are broken. However, if I am using a pictorial representation, such as with Lucidchart, I always know that at each particular point, I have not missed an aspect of the design that would explain what happens when a particular condition occurs.

Lucidchart's ability to create a visualization that people prefer to look at, over reading written documents, has definitely saved me a lot of time. Moreover, it has helped to make my code bug-free because I no longer have broken endpoints. For example, the system that I am working on now is pseudo-transactional, which is the model for the flows. This means that I should have a rollback mechanism if some particular condition doesn't succeed.

It is easy to check for a particular condition using a standard If and Else combination in code, but there are some scenarios in which there are nested conditions. Solutions need to implement these as well, which is more difficult. However, this is where Lucidchart helps a lot. On every particular flow, it asks me to design a new system that includes an endpoint.

I have experienced a 40% reduction in development time because I don't have to search for the use cases during the coding phase. Specifically, I don't have to search for the edge cases or the base cases because they are designed in a pictorial representation that is easy to follow. I just have to look at the diagram and write the code.

I may write a best-case scenario when I get the data, but the nested decisions or the conditional statements remain unhandled sometimes. There is always a question of what will happen to the flow if something specific occurs, or in some cases, does not occur. For example, if something is missing from the database or one of the tables, it can be difficult to forecast what the consequence will be. In cases such as this, how you react is something that needs to be defined. You should know what will happen, even when conditions result in the worst case. This is why it is best to have a pictorial representation. It will allow you to easily design fallbacks for the system.

It is important to me that Lucidchart accommodates both Mac and PC users because sometimes when you switch companies, they use a different operating system. At this point, I'm using Linux and Lucidchart is compatible. At some point in time, I may change to another organization or even just change laptops, so I need the functionality to work properly on the other operating system.

What is most valuable?

The most valuable feature is the charting, which allows me to visualize the workflows that I will be coding.

What needs improvement?

The flowcharting feature would be improved if it had some kind of prediction capability that helped to create the diagrams, such as the ability to automatically join components with my database. Another example would be having it smartly or automatically add or join conditionals.

For how long have I used the solution?

I only used Lucidchart for two or three days before my trial subscription expired.

What do I think about the stability of the solution?

I did not experience any issues with stability or performance.

What do I think about the scalability of the solution?

This product is highly scalable. I didn't have the opportunity to use the presentation feature or collaborate on designing a flowchart or UML diagram or database schema, otherwise, I could have compared it and looked at the behavior.

How are customer service and technical support?

I have not been in contact with technical support.

Which solution did I use previously and why did I switch?

Prior to Lucidchart, I did not use a similar product for this task.

How was the initial setup?

The initial setup is not complex. I just used the website.

This is not a time-consuming process and I was able to start using it in just a few minutes.

What's my experience with pricing, setup cost, and licensing?

I have only used the trial version and have not yet paid for it, or explored the pricing options.

Which other solutions did I evaluate?

After performing a simple Google search of some flow design tools, Lucidchart was the first result. I tried it and found that it was easy to work with. I've yet to explore the pricing and have not looked at other products.

What other advice do I have?

My advice for anybody who is considering this product is that if you have business-related documents that you use to implement a solution, it generally takes a lot of time to build. But, if you're using Lucidchart and you have already designed the flow, including a diagrammatic or pictorial representation of what the flow would be like, then it will reduce the time required to build it. Also, the system will be better.

I would rate Lucidchart an eight out of ten.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Other
Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
PeerSpot user
it_user1602801 - PeerSpot reviewer
Manager, Marketing at a computer software company with 10,001+ employees
Real User
Easy to set up and use, saves time when presenting processes
Pros and Cons
  • "The usability is very nice in terms of flowchart components that are available."
  • "It would be really helpful if we could create a process flow based on a Word Document or a PPT file."

What is our primary use case?

Professionally, I am involved in marketing and I use Lucidchart to create campaign flowcharts. One of the specific things I do is create process workflows.

How has it helped my organization?

Lucidchart has features for documenting things such as processes and the product is very nice in terms of creating the flowchart, but it appears to lack the ability to process handwritten or textual documentation. I'm not sure if this is possible, so I would rate the capabilities a seven out of ten.

This product has very good capabilities for visualizing and understanding process flows and workflows. I would rate it an eight out of ten in this regard because we can create very good process flowcharts.

Having people look at a diagram rather than read through written documents has absolutely saved us time and money. I estimate that it saves us two hours per week.

What is most valuable?

The most valuable feature is the ease of use. The usability is very nice in terms of flowchart components that are available.

What needs improvement?

I would like to see more flexibility in terms of the components that are available. For example, I was not able to create a freeflow shape and I did not have the option to create a straight line without an arrowhead on at least one side. I only had the option of having an arrow on one side or the other, rather than a simple line. Adding these few things would make sense but overall, it is fine.

It would be really helpful if we could create a process flow based on a Word Document or a PPT file.

Having integration with a CRM would certainly help. For example, it would be better if we could extract the fields from our CRM when we are creating a process. 

For how long have I used the solution?

I have been using Lucidchart for approximately four months.

What do I think about the stability of the solution?

The availability of the application is 98%. 

What do I think about the scalability of the solution?

At this point, I am not sure of how scalable the product is.

Which solution did I use previously and why did I switch?

Prior to Lucidchart, I used Microsoft Word and Microsoft PowerPoint to prepare flowcharts. I switched because it is easier to build flowchart diagrams.

How was the initial setup?

The initial setup is straightforward. It is a web-based application that is easy to set up and easy to use. Getting started with inserting diagrams and workflows is not something that I found difficult.

What was our ROI?

It will take another two or three months to see ROI but as of now, we are happy with the investment.

What's my experience with pricing, setup cost, and licensing?

The price of this product is a little bit high. It is probably 20% higher than what I expected to pay for such a solution.

What other advice do I have?

I have not yet integrated Lucidchart with other products but this is something that I plan to do in the future. I would like to integrate it with Microsoft Teams.

My advice for anybody who is considering Lucidchart is that it's a very good tool for creating processes and documenting flows. It is plug-and-play and very easy to use.

I would rate this solution an eight out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
PeerSpot user
Student at Universidad Galileo
Real User
Allows you to collaborate online and modify things in real time, saving time
Pros and Cons
  • "The sticky notes are among the most valuable features. Also, the fact that it has templates so that I don't have to do things myself, starting from scratch, is very helpful. In addition, it's really easy to use. You can add stuff by clicking, without having to go to the options. You just click on something and the options you can use appear."
  • "One downside is that you can only modify things online, but when you download work, you download it as an image. It would be useful to have an option to modify it locally."

What is our primary use case?

I started using it for projects that I have to deliver at university. I see it more as a collaboration tool where you can create things, present them, and you can do idea maps. For me, it's mostly a graphics tool. If I had to present something that represents a hierarchy or a process, I could use it as well.

How has it helped my organization?

The ability for people to look at diagrams, rather than reading through written documents, saves time and money. It makes a presentation even easier to digest. It's faster.

What is most valuable?

The sticky notes are among the most valuable features. Also, the fact that it has templates so that I don't have to do things myself, starting from scratch, is very helpful. In addition, it's really easy to use. You can add stuff by clicking, without having to go to the options. You just click on something and the options you can use appear. So in general, what I like is how simple it is to use, and the templates.

The fact that it is compatible with both PC and Mac is important. I am a PC user, but I work with people who use Macs.

In addition, the fact that you can collaborate online and modify things in real time helps a lot. If you had to send things to a friend it would be a little more complicated. It saved me about five hours, due to the fact that we didn't have to send things back and forth.

What needs improvement?

One downside is that you can only modify things online, but when you download work, you download it as an image. It would be useful to have an option to modify it locally.

Also, in the web version, when I'm trying to log in it takes a while to load. It shows you a progression bar and that it's loading a document, but if it worked a little bit faster, it would be easier. Loading the projects I'm working on takes a lot of time.

For how long have I used the solution?

I started using it about three or four months ago.

What do I think about the stability of the solution?

It's pretty stable. I haven't had any problems with it.

What do I think about the scalability of the solution?

I would give the scalability a five out of 10. You have to download an image, which doesn't work as well.

How are customer service and technical support?

Tech support is pretty good.

Which solution did I use previously and why did I switch?

I used some online tools, but I don't remember what they were called. When I was looking for a tool to help me, I found Lucidchart easier to use, without a requirement to purchase it. The other tools ask you for your credit card to try the free trial, and I didn't like that. That's why I chose Lucidchart.

How was the initial setup?

Setting it up was easy. I just created an account and started using it. It wasn't complicated.

What was our ROI?

My return on investment has been on hours spent. Going back and forth on documents is not only tiring but it takes a long time to complete a project that way. The ability to look at things in real time makes it a whole different experience. It makes work a little bit faster, helping you to more quickly finish stuff. It makes it easier for a team and makes projects easier to do.

What's my experience with pricing, setup cost, and licensing?

I only use the free version.

What other advice do I have?

Try it out, because it's really good. It might be good to download the desktop version. The desktop would be easier because it doesn't take as long to load. But overall, it's good.

I rate it a nine out of 10. The reason it's not a 10 is the load time. But other than that, everything is good.

Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
PeerSpot user
Buyer's Guide
Download our free Lucidchart Report and get advice and tips from experienced pros sharing their opinions.
Updated: September 2025
Buyer's Guide
Download our free Lucidchart Report and get advice and tips from experienced pros sharing their opinions.