Lucidchart Reviews

As a product manager, I often use these infinite canvases for coming up with ideas and  for brainstorming. I also use it for defining workflows of new products or features that we are brainstorming on.

Now that remote working has become so prominent, these types of tools come in handy when you are collaborating with a lot of folks and you need their input quickly, in a manner that is manageable. That is where I have used Lucidchart.

It's a SaaS-based service, through the browser. Things are automatically saved over the cloud.

We are a very visual organization. We are an Agile team and we practice XP (extreme programming). When we were on the floor in the office, we used to use whiteboards to create and visualize flows. The whiteboard was always stuck in front of the team's table so that we would know where we were up to as a team and the decisions that had been taken on that flow. When we all started working from home, in March 2020, those meetings became extensive and intense. That resulted in a little bit of Zoom fatigue. Being on a call for so long ends up with people tuning out. That is when we started looking at products with infinite canvases, and Lucidchart came in handy. It enabled us, once again, to work as a team. We could sketch out ideas and brainstorm on things collaboratively and comment on things in real time. We could see where and how things are moving in real time. It almost emulates the in-person meetings. Of course, it cannot replace the feeling of being on the same board, writing with felt markers. But it's a good enough replacement. 

The team could not operate without it. We were actually collaborating on Google Slides, which sort of worked. You can obviously edit a Google document in real-time, but it did not give us the same feeling of an infinite canvas, where the team could contribute and people could express their opinions on every step. I wouldn't say it improved the processes that we already had in place, pre-lockdown, but once we started working from home, it certainly aided us in doing something that we used to do. 

The solution also helped us be more efficient because we were using Google Slides. It's efficient in the sense that the information is percolated to everyone better. Everybody is on the same page and that is the most important thing when you are in the development stage of a project. Having everybody rowing in the same direction is very important. With Lucidchart, there is a document that everybody is able to look at and contribute to at the same time. It maintains the document well and in a very lucid manner so that the decisions are very clearly chalked out. That improves efficiency. Every member spends less time figuring out in which document decisions were taken or where that email is where they can get a sense of what the outcome was of a certain meeting. Instead of that, they can just look at Lucidchart and get the answers.

It saves time and money, at the end of the day.

The basic valuable feature is the infinite canvas, because that gives you the space to come up with anything. 

There are a few templates as well, for things like brainstorming or coming up with a mind map, although I haven't explored them much. I usually opt for a free-form canvas where I can build my flows from scratch and the team can collaborate at the same time.

Lucidchart is very visual in nature, and it is something that we do use extensively for stakeholder mapping, for example. If you want to build graphs for things like who the decision-makers are in a particular organization, Lucidchart can be used for that. It's a use case for which you might use a Google Doc or a Google Slide, but if you want to get everything on a single canvas, Lucidchart does come in handy.

We design flows and wireframes and models and we put in where the data would flow.  I have used Lucidchart to create the diagrams and flows of system architecture, and how the data would flow downstream and upstream. One thing that I really appreciate about Lucidchart, a standout feature, is that whenever you attach a Google Sheet link, to signify the data flows in a particular sheet, it actually captures a particular DB or Google Sheet with its link. If you double-tap on it, it redirects you to that particular sheet. I don't know if that feature is available in other products. I really like that in Lucidchart. It comes in handy if you don't want to have to bookmark that sheet separately. You can get it from within Lucidchart itself, which helps you to keep everything neatly in one place.

I've been using Lucidchart for about two months.

I have had no issues with the stability. Everything is saved in real time and whenever I access it, what I have worked on is there. I have no complaints. It almost works with the reliability of Google Sheets and Google Docs. Google is the gold standard for real-time saving of edits. Lucidchart is pretty much the same in that respect.

I haven't really thought of Lucidchart in terms of scalability. From an enterprise perspective, if 1,000 or 2,000 people were collaborating on a particular canvas in Lucidchart, it would probably become a mess. It works well for smaller teams, perhaps a maximum of eight to 10 people. Beyond that, it's not really practically possible. Even in physical settings, we do not do whiteboarding with more than 10 people. If there are 20 or 30 people in a meeting, on a whiteboard, it becomes very messy. A small, nimble team, like an XP team or a scrum team, can use Lucidchart.

Whether we will expand our usage depends on how Lucidchart evolves as a product. If the product gains enough momentum and enough industry adoption, where more and more people end up using it, then everybody ends up using it. So it is dependent on the adoption of the product itself and is not necessarily something related to the product's features. If it provides better value through its pricing, people will start adopting it. That is the same curve that we saw with Google Suite. They provided immense value to organizations and now everybody is using Google Suite. There might be better products than Google Suite, but the adoption of Google Suite has spread. In the three organizations I have worked at during my career, I haven't seen any using Microsoft Outlook.

I haven't used their technical support.

We tried using draw.io as a stop-gap solution, but that didn't work that well. While draw.io looks very similar to Lucidchart in terms of its UI, I don't think it has evolved much.

The initial setup was done by our client's organization, so I wasn't involved. But because it is a cloud-based solution, I don't think there was any kind of deployment needed. I expect it is a plug-and-play solution that they paid for and we started using.

It doesn't really require any day-to-day maintenance because everything is stored in the cloud. It doesn't require any kind of configuration.

We have six or seven folks right who are using it. There are developers, people on the QA team, the product manager, and the engineering manager.

Right after the lockdown started, meetings were really long. That is when we felt the need to select something like Lucidchart. As a result, on average we have saved one and half hours per day in meeting time. That translates to value.

I wasn't involved in the purchase of Lucidchart, but Lucidchart does the same things that other products do, like Miro and MURAL. The way I would make the decision is that if Lucidchart is cheaper than those products I would pick it. Maybe the UI is not the most modern, but it helps you achieve the same goals. If there is a major difference in price, I would definitely go with Lucidchart. Otherwise, I would take Miro or MURAL, because they are more modern looking and have better UIs.

I do really appreciate that Lucidchart is actually on par with draw.io. That is a tool that I have been using for a very long time, and it is a free tool as well. Lucidchart can pretty much do what draw.io can do. It has been structured in a very similar manner. draw.io doesn't give you as many ready-made templates. Lucidchart can pretty much do what you ask of it, in terms of building workflows. draw.io is primarily used for creating architectural diagrams, to show how systems interact in a software program, for example.

But I feel that there is a premium for the use of certain elements in Lucidchart, like a drop-down. These features come at a premium and are only accessible in the premium plan. Most of draw.io's icons and clip art are free. It becomes very annoying, especially if you are a first-time user of Lucidchart and you don't have a premium plan. It feels a little too restrictive, in terms of using very basic shapes and icons. It asks you to sign-up for the premium account, which I think shouldn't be the case. I realize that companies need to make money, but first impressions are important. Without completely communicating the value of the product, people might switch to something else. After a while, my organization did take the premium account, so that problem was solved, at least for me. But this was one of my biggest gripes with Lucidchart in the beginning.

With the unpaid version of Lucidchart, where you can get a feel for the user experience, when you try to drag a premium icon into a chart, a pop-up says that you have to buy the premium account. There is a product called Canva. It's an online platform for designing. Something they do, which is really smart, is that they call out premium elements very clearly in the menus. If something is premium, you already know that you can't use it without a premium account, and that saves you time, instead of ending up with a premium element and seeing a pop-up. In Lucidchart, there's no clear demarcation that something is a premium element, unless you try to bring it into your chart. That is annoying at times.

I have been using a couple of other products, such as Miro, which is also an infinite canvas, as well as MURAL. What I have found is that Miro and MURAL certainly have better UIs compared to Lucidchart. Lucidchart emulates draw.io in terms of its UI. It's a little dated. A user will be able to find their way through Lucidchart and draw.io, but Miro and MURAL have a much more modern look.

Other than the visual aspects, Lucidchart can be used to achieve the same goals as the others when it comes to functionality. You can collaborate on the same canvas in real time and you can see other peoples' cursors.

Collaboration is the key. For teams to move faster, they need to make decisions in real time and keep everybody in the loop. As a scrum team or an XP team, these are the things that we valued even before Lucidchart. But then, we needed something that would aid our discussions in the absence of a whiteboard.

My advice would be to visit product review sites, like IT Central Station, and see how the products in the category compare to each other. You might unearth certain features which are not very evident from a product website itself. Word of mouth is something that
will give you an unbiased opinion. It's actual users who can articulate the value proposition. If your own use case matches that of somebody who has already used it, read the reviews and evaluate it yourself.

Lucidchart is not seen as a tool that can be used for documentation purposes. It is primarily seen as a tool that can come in handy for things like brainstorming and when sketching out new processes. It is basically a replacement for a whiteboard, and the processes that we used to do at the office around that, such as collaboratively sketching. That is what it has replaced. It has not replaced Google Docs or other things that are primarily used for documentation.

We use Lucidchart's Slack integration, so if you share Lucidchart in Slack, it will automatically pop up if you want to share it with somebody who is on Slack. When you want to integrate Lucidchart with Slack, it asks for certain permissions. After that, if you want to share a particular file, it will start showing it to all the people who are on the Slack channel. Once you share that file for collaboration, it pops up on their Slack channel, and they can open it from there. That is a neat feature I would say. But if I had to use some other product that has better features than Lucidchart, but lacked this particular integration, I would be fine with it.

I would rate Lucidchart a seven out of 10. It achieves what it says in the value prop. But there is a lot of scope for improvement in making it easier and more modern in terms of the look and the experience for new users.

I am using it to create a process document showing a process flow with a timeline.

I'm using the web version.

It provides real-time collaboration so that everyone is accessing and working on the same version of a document and that has made the project development process faster. I've tried it with a few of my team members, and we've all worked on things simultaneously. The application provided good, real-time updates of the changes that were being made. It saved us almost a week getting the final product out.

The ability to look at a diagram, rather than reading through written documents, also saves time and money, absolutely. My manager wanted a visual representation of the process flow, and Lucidchart helped immensely. I was stuck for two to three months when trying to make a visual representation of the process flow and I wasn't able to get it done. Using Lucidchart, I did it in one day. I asked for a week, but I went back with the final process flow and diagram within a day, which was really surprising. They were expecting me to take a week to build it. It has increased efficiency and productivity 

The templates are quite valuable, as is the fact that you can export to PDF, to a Visio document, or as a picture. These are valuable features for me because they give me the ability to make changes in any other product that I'm using. I'm not bound by one platform.

When it comes to documenting things like processes and systems, it's pretty good. Everything is already created via a template and then you just input your details and make the small changes as necessary. It's quite time-efficient and easy to create charts.

And it is definitely important that it accommodates both Mac and PC users so that you are not bound to one kind of operating system. In organizations there are different users. Somebody will be using a Mac and somebody else will be using a Windows PC. It's essential that the tool is created for both operating systems instead of just one.

One area for improvement is the fact that I had to create two sheets. I had to create a process flow diagram, and I had to create a timeline. I wasn't able to do that in one sheet. If they could add that kind of feature, where you could input a timeline and different types of templates into one worksheet, that would be really useful. I had to include two and then cut and paste, and that was an extra step for me.

I've been using Lucidchart for four weeks.

While using it on the web, it has been pretty stable. It would be even better if I could use it as enterprise-wide software as a service, and not on the web.

I believe it is pretty scalable but I can't judge how it would perform if it was deployed on a server, whether that server was Lucidchart's or on-premises. But my initial impression is that it is quite scalable.

It is currently being used within my team only, consisting of three people, and we are all business support analysts or service analysts. I don't have the power to decide if it will be deployed further in my organization, but I would definitely recommend it. We could submit ideas of new, cool applications that would be helpful for our organization. I'm definitely going to do that.

I haven't used tech support because it is fairly simple to use.

I went with it because we couldn't do certain things in Visio. I was Googling my use case and Lucidchart gave me templates and options that could combine to create a single process diagram with a timeline.

Switching from Visio to Lucidchart, was pretty easy. I was able to import my Visio files into the solution. That was pretty important because we had other process diagrams already created in Visio. We had to bring them over to Lucidchart so that we maintain them in a single platform.

The setup is straightforward. There was no deployment because I'm using the application on the web.

I have definitely seen a return on investment in the amount of time it has saved versus the fees I had to pay. If I would have spent a week working on a product and still not have been able to get to the final diagram, that would have wasted a lot of man-hours.

The licensing is pretty cost-effective but I haven't considered it on an enterprise level.

Visio is fine for creating charts but I found it difficult to go through the Help section and find out how to do things in Visio. Lucidchart was easy to navigate and provided an easy way to build a chart. Using Visio was very time-consuming while Lucidchart was intuitive.

Lucidchart's capabilities for visualizing and understanding process flows or workflows are pretty good. With Visio, there's one thing that is missing when creating process flows. If I have to create direction arrows from one box to another, it is easier in Lucidchart to connect them. And it is very intuitive in the sense that it automatically does so if it is a sequential process, and that functionality does not exist in Visio.

I briefly tried another tool from Atlassian but it had the limitation of only working within Atlassian's tools. That was the only other product that I considered before Lucidchart.

Lucidchart is quite interesting and an easy-to-use application. It offers you a range of templates that are ready to use. You can import your previous files from any other platform that you were using. It has various integrations that can be very beneficial if you are using enterprise applications like Slack and Salesforce, for example.

I have not tested the integrations but I expect they are quite useful because we use Atlassian Confluence and it would really be good to directly export from this application to Confluence. We do create process flows and flow charts in Confluence to make our customer base and to keep our Knowledge Base up to date. I haven't used the integrations because they have to go through a security review and be approved for use.

The biggest lesson I have learned from using it is that you need to take a leap of faith and try something new. Read the reviews, read the FAQs, and see the functionality. If you don't try, you won't get to know if it can help with what you are doing.

I've used Lucidchart much more on a personal project than at work, just by coincidence. Mainly at work, we've used it to create a very simple diagram chart, some squares, some circles, and arrows connecting them. It's for HR purposes. I work in human resources. We basically map out the process that a candidate goes through when they're hired in the company. We made some squares saying all the steps that need to be done to onboard someone and we connected them with some arrows and made a flow chart.

On the other hand, I've actually used it very extensively for a personal project of mine, which is a video game. Since I'm developing a video game, I'm using Lucidcharts to organize all the different pieces of the game, including the levels, the maps, and how they all interact with each other. That's also basically a giant flow chart and diagram with loads of connecting pieces.

My company uses Lucidchart way more in the product, tech, and other departments that work directly on our product. Being in HR, we only use it for a few things, however, I know that they use it for all sorts of flows and processes in terms of tech development. They do have it integrated with Jira, and I'm sure that they make use of that integration as well.

In general, the usability is great. You have a ton of customization options with different colors, different borders, different thicknesses of lines, different types of arrows, et cetera. There's so much variety. You can really make a chart with all sorts of color-coding, and color charts in different colors, link them together, for example, or use different types of arrows for different types of links between the chart elements. That variety, while not a specific feature, is really useful. If you want to make a chart, you can basically do anything.

I've mainly used it as a chart. What I've appreciated the most is the variety of options. I use the different types of blocks that they offer as well. You can use a normal rectangle, however, you can also use a post-it block note that I use for different purposes, for example. With all that variety, you can really organize yourself however you want. That's the most powerful part of this tool for sure.

Lucidchart's capabilities for visualizing and understanding those flows and processes are absolutely excellent. I'm very happy with it. Even in a work setting, as soon as we actually used it and put these flows into a visual format, everything was much smoother. We started understanding everything much better. As a visual tool, I would say it is excellent.

There have been many efficiencies achieved using Lucidchart. For example, in the professional project, once we mapped out the flow, it allowed us to identify pain points. Seeing the flow so visually, when we moved from step A to step B we were able to pinpoint the exact pain points and when they happened during the flow.

It's important that Lucidchart accommodates both Mac and PC users as I do really use both, especially for the kinds of projects I'm working on. I usually use the Mac as the side of the screen with Lucidchart, and then I use the Windows big screen to work on the actual project. I don't know if it's common to be in my situation, however, for me, it's absolutely important that I can use the product on either operating system.

I have used Lucidchart to collaborate among users on the same version of a document in real-time. The flow that I have been working on, that we did for each chart, was done in real-time. It was great. Obviously, people need to be a little organized and not start moving things around altogether. We were well organized and it worked great. Everyone could see what everyone else was doing in real-time. It's really good. It works perfectly.

Real-time collaboration has saved us time. We were genuinely stuck until we did that, and it's something that completely unblocked our process. We didn't know how to proceed, due to the fact that pre-Lucidchart, everything was unclear. Nothing was really organized and nothing was visually presented. We were completely stuck. This product really allowed us to move forward.

It's a bit hard to assess how much time was saved. That said, considering we had about one meeting per week to work on this specific project and the first three or four weeks, we basically made zero progress. Then, on the week we started using Lucidchart, we made a lot of progress, and two weeks went by, and we already made way more progress than in the first four weeks. You could say it doubled our efficiency. 

Mostly, for what I use it for, it has absolutely everything I need. I use it for 99% visual presentation, as I'm working on a project that has 70 moving pieces. If I didn't put that into a visual format, I would be completely lost. That's really all I use it for and that functionality to me is absolutely perfect. In all the time I've used it, I've never been in a situation where I thought, "Oh, damn, I wish they had this feature." I really can't think of any time it's happened. That's why, for me, really, it has everything I need.

There is a tiny detail, however, that is a minor feature. Possibly the only time ever I've had an issue is when you create a rectangle box, for example, you can write some text in it and give it a name, and depending on how you shape the size of the box, the text will rearrange itself to fit. Except if your box is very, very narrow like a long, narrow rectangle in a vertical position. In this case, the text will always go out of the rectangle. It could be nice to just have the option to rotate the text, for example, 90 degrees so that the text fits perfectly in the vertical rectangle. That said, it's really a minimal feature and I wouldn't call it a pain point at all. It's really just a small detail.

I've been using the solution for two months. 

The product runs great. Even though my personal project with the charts is really big, it still loads very fast, and there's no lag. There are no delays. It never fails in saving or any of that.

I have to admit I've hit the maximum, however, for my personal project, it might be due to the fact that I'm using the free version. I did get a warning that told me that I reached the limit, the maximum number. Honestly, it is a decent number. It's around 300, and my chart is definitely very, very big. There is a limitation, however, for the free version.

At my company, there are different teams using the product, and I don't have visibility on everyone. The product team definitely uses it. The team that uses it the most is product owners and product designers, and anyone who's really working directly in how the product flow works would use it. For example, they would be mapping customer journeys through our products - how they enter into our platform and what they do, which steps could they follow for conversion, et cetera. All of that is very much done on Lucidchart, and that's the product team mostly. There are also some engineers, probably the more senior ones that intervene more in the actual product development steps. 

The big users and the ones who installed and set up Lucidchart and promoted it through the whole company are our agile coaches. We have a whole team of agile coaches due to the fact that our engineering team is 600 people. We are a very large organization with a very complex structure, and we have an entire team of 10 agile coaches whose role is to really help the engineering department run smoothly. They're really the biggest fans of Lucidchart and the first advocates of the product.

In the case of HR, we really only used it for that one very specific project, and we will never use it again. I really wouldn't say it's due to the product at all. It's simply due to the fact that we haven't really had any project that requires that as of now. That said, I would definitely be recommending it if we start a project that would really need some good visual representation. That would be my first recommendation to the team.

I haven't contacted technical support, however, I'd tell them it's great. I would tell them how useful it was for me. Honestly, I'm a big fan. I would just tell them they've done a pretty good job, as it's a great product.

I'm really not familiar with any proper charting tools. I used PowerPoint and Microsoft Word until now. I've definitely not used specialized tools. Anything else would be considered very inconvenient to use for something like the tasks I've worked on compared to Lucidchart. It's not even comparable.

On my personal project, the initial setup was super easy. I just logged in and I started using it. I have to say we had a little bit of difficulty when we used it with my company because for some people, when the person who created the chart started inviting us to the chart, we had a few difficulties in getting the permission and access we needed. That's probably related to the fact that we are using the company's Lucidchart account. Therefore, we had to get some special admin permissions. That said, it took us a little while to get everyone on it and authorized to start working on it.

To set everything up took a couple of days due to the fact that there were six of us working on a specific project. It was created by one person, and out of the six of us, three of us had some issues, as in, we received the invitation, we accepted it, and it redirected us, and yet we were sent to a blank board instead of the board we needed. What happened is the admin of our Lucidchart account either triggered permission or sent us a link, and we accessed it directly and we ended up being fine. It was nothing very problematic.

I'm not the most expert or knowledgeable in terms of product prices and what companies usually consider expensive or not. If I base it, for example, on my knowledge of typical HR tools that charge you for user licenses, the team package for Lucidspark to get users collaborating together, I wouldn't say it's exactly cheap, however, it's within a reasonable amount. I've seen much more unreasonable products that really weren't worth their price. In comparison, it's relatively fair. I wouldn't say it's a great deal, however, it's definitely worth it if you make use of it.

There's the individual license, which is seven euros per month. That one is really targeted to non-professional users, or at least to people who use it individually. In my case, I wouldn't be willing to pay that, as I can do everything I want with the free version. Also, my buying power is slightly limited to be paying a monthly subscription for this. 

That said, for example, if I was working as a freelancer, working on projects like these every day, every week, I would definitely pay the monthly cost. Considering how much easier it can make your life, seven euros a month also seems quite acceptable. 

Considering how much I like Lucidchart, I'm really curious to look into the other products that are part of the Lucid suite. 

I'm using the web-based version of the product.

I have not used Lucidchart's integrations with third-party solutions like Atlassian, Salesforce, Microsoft, or any others, however, I am aware this is a possibility. 

In our case, we haven't used the solution with Slack, however, I'm sure they do on the tech side, as we use Slack and it's integrated with everything we can integrate it with.

I would advise potential users to really make the most of it. For me, for example, being a very visual person, I really made the most of it in terms of using the color code. I have six different shapes of blocks to indicate different types of events. I have four different types of arrow connections to describe different types of connections. I have different types of post-its to use to leave notes. Make the most of it and don't be shy. Really go for it. Explore all the features and really make the most of it. That's the best advice I have.

For me, I'd rate the product at a ten out of ten. I've been super happy with it since I started. 

I worked as a business analyst before, and now, I am a consultant. I am mostly using it for data flow diagrams and process flow diagrams. I don't constrain myself to just CAD diagrams. I also create ad-hoc charts and diagrams for Apex user stories and things like that.

I am using the web-based application of Lucidchart.

It makes it easy to get things done quickly. That was the only reason why we asked our management to get Lucidchart. With draw.io, it is impossible to get things done quickly. Lucidchart keeps your peace of mind. It is very annoying when you're trying to do simple things, and they don't happen easily. 

I have briefly used Lucidchart to collaborate with users in real-time so that everyone is accessing and working on the same version of a document. It saves time. The saved time is proportionate to the number of people collaborating. It isn't linear. draw.io also has a similar feature for collaboration, so it isn't a feature that makes Lucidchart stand out.

The ability for people to look at a diagram, rather than reading through written documents, saves time. Yesterday, I presented a diagram that I created to our president and co-founder. He complimented that it looked good. Creating a diagram saved me 1,000 words in explanation. I can show the diagram and give a two-sentence description, and then just answer the follow-up questions.

It has helped us in realizing efficiencies in our project. There is a big difference in the ease of use of Lucidchart as compared to draw.io, which is probably the only sophisticated drawing tool that I've used before. The ease of use of Lucidchart is just incomparable.

Its ease of use is most valuable. As compared to draw.io, connecting the lines and doing things like that are much easier in Lucidchart. It has been great for some of the process flow diagrams and data flow diagrams. I can export these diagrams as PDFs and share them with team members.

Its capabilities for visualizing and understanding process flows or workflows are great. I've been using it quite a bit. I try not to constrain myself to CAD diagrams. I look at what's there, and then I do my own thing. Lucidchart is not just about UML, and once you know about the shapes for the depiction of different processes, you can easily create a data flow diagram. You've got it all there, and it is just a matter of picking the right shape and the right box.

I have used it a couple of times in my previous job for peer relationship diagrams (PRDs), and it worked great.

It accommodates both Mac and PC users. I've always been a PC user, but in this company, we only have Macs. It is great that I can use it on either computer.

When you log in the first time, they ask you a lot of questions, such as what are you going to use it for. Half of the things weren't applicable to me. I couldn't see the skip button, so I picked random things because none of the given options was applicable to me. It is a tech startup, and I am in a consultant role. I use it for a variety of things, but the questions were tailored for HR professionals who are creating org structures or IT professionals who are doing data flow diagrams. What if I do both of them depending on the project I'm working on? I just felt that I am wasting time with those questions and just wanted them to stop asking me these questions and get into charting.

I used it in my previous job for half a year, and in this job, which I started two months ago, I have been using it for a month.

So far, there are no issues.

We haven't tried to scale it. There are three team members in my team who are using this solution.

I use it almost on a daily basis but typically, not for massive diagrams. I typically use it when I have to deliver something or when I need to collaborate with peers. I expect its daily use going forward.

I didn't have a need for it.

When I started with this company, I used draw.io because they had a subscription for that. I've also used it a couple of times previously. There is a night-and-day difference between these two solutions. The features are similar, but the usability is at a completely different level in Lucidchart. Lucidchart is easy to use for connecting the lines and doing other such things, and that makes 50% of what I'm doing with it. I didn't want to spend most of my time drawing diagrams and trying to connect things, which was the case with draw.io.

I have also used Visio with another employer a while ago. Visio is not as bad as draw.io. Based on my experience, Lucidchart is better in terms of functionality and ease of use, and it is the tool to go for, but they might have improved Visio. Lucidchart is definitely ahead of the game.

Its initial setup takes a couple of minutes. When you log in the first time, they ask you a lot of questions, which is the longest part of it.

Our pitch to the management was that we spend more time trying to connect the dots with draw.io. If they think about our hourly rate, we're going to pay off the cost of Lucidchart in half an hour.

One of the reasons we were able to get approval within two hours from our management was that it was cheap enough. We have a 3% or 10% collaboration package, which comes out to be 70 bucks a year. It was very cheap, and we had no issues actually getting the full version. It was very affordable for a business.

My advice would be to just get it and use it. You'll love it. Play with the tool, and as long as you know what you're trying to build, you'll find a way to implement it in Lucidchart. I'm not the most advanced user. In terms of functionality, it has been great for what I've been using it for.

I haven't used its organization charts, but I used a similar idea. I work for a software company, and we have three main hubs in our software. I'm working on one of the hubs. So, I just draw one hub, and it is similar to the chart hierarchy or personnel hierarchy. I have the hub at the top, and then it branches off into Apex and user stories. It worked great for me.

I wasn't aware of its ability to compare versions of documents. Similarly, I didn't know about its integration capabilities with other solutions, such as Atlassian, Salesforce, Microsoft, and Slack. We have Slack and Atlassian, and I will find out what we can do with those.

I would rate Lucidchart a nine out of 10. There are probably some areas of improvement, but I'm super happy with it.

I am an engineering student at college and I was using Lucidchart for a research project. I was using it to create flow diagrams.

Lucidchart is a free application and it is very helpful for documenting processes and workflows. It is very easy to use and it can assist in every possible way.

It's important that Lucidchart accommodates both Mac and PC users because due to today's technology, not every person is going to be situated on a Windows, or Linux, or iOS platform. Lucid's accessibility on any type of platform allows more users and therefore more downloads. With more users, it leads to more reviews. With the additional coverage and scrutiny, it means that the product will be expanded and better maintained. 

My classmates and I were using real-time collaboration and it had a positive impact on our development process. It made things very easy for everybody to understand and it was super helpful. 

The real-time collaboration saved me time, considering other projects took much longer. Lucidchart allowed me to enter information and shape my project very effectively, probably shaving off more than 20 minutes per chart.

The most valuable feature is developing flowcharts and being able to collaborate on them.

Using the product to create charts is efficient. It meant that I didn't have to rely on Microsoft Word or another application to draw them from scratch.

Lucidchart is really good and very informative.

The interface is very user-friendly and it is not a hassle to use the site at all. They did a really good job in that regard.

When you start the software, it requests what type of diagram you would like. In one instance, I chose UML because I needed it for an assignment. The UML diagram that it gave me initially was a huge flow with a bunch of UML tables, and I wasn't going to need that many. If it was a more simple linkage between the tables then it would be easier to finish projects, instead of having to select unnecessary tables and delete them.

I have used Lucidchart a handful of times.

Lucidchart is a very stable application, and at the moment I see not too many bugs or errors, so it's running very effectively.

Scalability was not a problem. It did exactly what I needed to do and it didn't require that I spend several hours to figure it out.

I have not been in contact with technical support.

I tried some other applications and websites, such as Draw.io, and I found that Lucidchart was very efficient compared to the others.

Lucidchart and Draw.io are fairly similar applications and I have used them both for creating charts. I found that it was more difficult to draw and work with charts using Draw.io.

The initial setup is a straightforward process. It took me under a minute to complete it, and it explained every step, very well.

I was using the free version of Lucidchart, which was very helpful.

This is a well-rounded application and I have recommended it to my classmates.

If Lucid could make a deal with universities, where it was free for students to use for projects over the duration of their courses, then it would be very good because many more people would become familiar with the platform. It is user-friendly to the point where it is easy for anyone to understand and use the platform, and Lucid is a top company because of that. I also think that for business owners, Lucid should have a bulk package that is available for multiple workstations.

I would rate this solution a nine out of ten.

I am using Lucidchart to help me with learning about flowcharting and workflows. Essentially, I was creating flowcharts.

Using Lucidchart for documenting processes is great. The elements are ready to use and it is quick to do. Sharing the chart with somebody else can also be very effective.

Using Lucidchart, I was able to save between two and three hours on my project. Using other software would have required some customization but Lucidchart has some ready-made functionality that made the design process very fast, as well as easy to use.

Having people look at a diagram, rather than reading through written documents, saves me between two and three hours for a small task that might take one or two days.

The most valuable feature is the ease of use. When I was working on a chart and wanted to add arrows or new lines, I just had to drag and drop or copy and paste. These operations make it simple.

Being able to share my chart with a colleague is a feature that I really like.

When I download a flowchart as a PDF file, it breaks it up. I would like to see the continuous display of flow charts, even if they are larger than one page. What happens is that when my layout is four to five pages long, it looks like it is cut from one page to the next. Having no space would make my design look better.

After I started my subscription, I was billed and payment was automatically deducted two times. Because I was not using the product regularly, I did not plan on continuing my subscription so I raised a ticket with them regarding the cancellation. Ideally, there should be a reminder before there is a payment taken for renewal.

The software should provide additional information about the shapes that are available. For example, if I use a round shape, then the software should suggest or point out that it is normally used to represent a database. This would help new users to draw layouts that follow the standard. Explaining the purpose of each shape will make it easier, overall.

I only used Lucidchart for a short time. I was able to complete my task in between four and five hours. I will continue to use it based on my requirements.

Stability-wise, this platform is good. It provides a space to work where we can share it with others, and data can never be lost. It's great.

The performance is good. My project was saved online in less than a minute.

I did not notice any problems with scalability.

I did not contact technical support for issues regarding functionality.

Rather, I contacted them one time because I had canceled my account and wanted them to refund my last payment. It had been withdrawn without any warning. Yesterday, they responded and told me that I would receive my refund within two or three days. However, I still have not received it, nor any updates about the status of it, so I am not very happy with the support.

Prior to Lucidchart, I used Figma. I switched because the free version of Lucidchart provided more features.

The initial setup is not too complex. After I logged in, I found the starting stages a little bit confusing. However, once I figured out how and where to start, it became easier to do.

It took approximately half an hour to set up.

There is a nominal charge for the paid version of the product. It is suitable for a normal-sized budget. They have a free version available and from what I could see, there was not much difference between it and the pro version.

I think that they should add more features so that the paid users have more. There was definitely a difference but it did not affect me. However, it will affect people who work on larger projects.

For example, a user might be able to finish 80% of their work but then, to move on to 81%, they need the pro version. A user might work for between four and five hours before hitting the limit, and without warning. I think that it would be better if the limit was declared at the beginning so that the users properly understand the differences with the free version.

I evaluated both Figma and Adobe XD before choosing Lucidchart.

I found that the flowcharting capabilities were more accessible and had better performance in Lucidchart. 

My advice for anybody who is considering Lucidchart is to first study the basics, and how it can be used in projects. The product is good, but my usage in the future will vary depending on my projects and requirements. Overall, I would rate this product somewhere in the middle. Not bad, but not good.

I would rate this solution a six out of ten.

Our use cases have been mostly for software development. We use it to integrate software and for processes, like representing different business processes.

In terms of benefits, it's easy for me to communicate amongst technical and non-technical stakeholders to draw everything out so that we are all on the same page and discussions can be made. That's the most valuable part. 

Documenting complicated workflows and technology integrations so that we can go back to it has also been a benefit. And without having to dig into a lot of technical, the codes, the documents, I can simply understand on a high level what's happening. 

The features where you can draw the business process diagrams and flowchart and where you can control the ERD diagrams are what I find the most valuable.

I find Lucidchart's capabilities for visualizing and understanding process flows and workflows to be pretty good. There are a fair bit of choices between different visualizations, so it's pretty flexible. Their examples and knowledge base is good. I'm finding that really to be valuable.

It's important to us that Lucidchart accommodates both Mac and PC users because I use both devices.

The ability for people to look at the diagram rather than reading through written documents saved time, and as a result, money. If the diagram is good, then it quickly gives you understanding. It saves time.

Lucidchart helped to realize efficiencies in the projects we use it for. It's been pretty user-friendly so far.

In terms of improvement, there can be more templates. There are good templates but there could still be more.

The ones they have are pretty general. It would be good to have templates for real business needs. It would be a lot easier if they had use cases that people could relate to. There are templates, but they could provide examples of real use cases.

I have been using Lucidchart for two to three weeks. I use the web-based version.

So far, the stability is pretty good, but sometimes when I load up a new template or something it takes a while for it to load. It can be a bit resource-intensive. Sometimes it becomes a little slow, but I haven't had real problems. I'll probably find out more as I start using it more intensely.

It has APIs and integration you can do. But I haven't tried to scale it yet. 

I haven't needed to reach out to technical support. I only had a call from the account manager, and that was really helpful. He showed me a lot of knowledge bases, templates, and things like that.

I have used Visio. The migration to Lucidchart was very easy because it's pretty much the same.

When it comes to intuitiveness and ease of use, I only used Visio in the app and sometimes you have to load up the app and it can take time to get started. So compared to that, because it's web-based, I find Lucidchart to be easier and quicker.

I briefly used Draw.io. Whenever you need to do something quickly, you just log in to it, but I haven't used something for a long period of time or for a lot of different projects.

The initial setup was pretty general. It didn't take much time, probably half an hour to log in, go through and understand the different tabs and everything.

It's a good tool and it's easy to get started with. It's web-based and has a good knowledge base and templates. It will meet your needs to get something up and running quickly.

I would rate Lucidchart an eight out of ten. 

We use Lucidchart for the lateral flow charts.

I've used Lucidchart for a status report. I gave it a particular format and was able to set it up in minutes.

It's fairly intuitive. It has a fairly low learning curve. The only tricky part, and it's only because I have not spent time on it, is some of the formatting. They should enhance the help section on the formatting.

When it comes to documenting things like processes, systems, and new teams, I'd give it an eight or nine out of ten. It's very high because it's fairly intuitive, there's a low learning curve, and it's easy to get immediate output. You can get results very quickly without a lot of direct effort. You don't usually take a week-long series of training. You don't need to go through a lot of hoops to make it work.

I would also rate Lucidchart's capabilities for visualizing and understanding process flows or workflows a nine or ten out of ten. It's much easier to use than Visio.

I plan to use Lucidchart to create database schemas or modify existing data structures. That's the next step, but I'm still at the beginner's level.

We have used Lucidchart in real-time collaboration among users. The solid collaboration has saved us time.

I have received good feedback about its ability for people to look at the diagram rather than reading through written documents.

Lucidchart has helped us realize efficiencies in the projects we use it for. I did use it for a status report. It saved emails, but I can't quantify how many emails we would have sent.

The main improvement I would like to see is for them to improve the help section on the flow charts or on the formatting.

I've only been using Lucidchart for a few months. I use the web-based application.

It's highly available. Once you have all the users on the same licenses, it's very available.

All of us are in the project. There are multiple users.

I have not actually had to call up support yet, which is a good sign. I haven't really had any calls with them.

We used PowerPoint, Word, and templates. It seems like Lucidchart is the most intuitive out of the entire set. 

The intuitiveness is the main difference. The ability to get to see it very quickly seems to be the big advantage for Lucidchart.

The initial setup was very straightforward, except for the formatting. It took a little bit more to try to add bullets or anything to touch it up.

My advice would be to give it at least a good hour to try it before you make any decisions. It shouldn't take that long, but if you put in effort for an hour, I think that you will get immediate results to see the benefits.

A nice thing is that this platform's very forgiving, so I would say to learn to experiment.

Overall, I like it. I just need to find some dedicated time to learn some of the nuances of using the tool. 

I would rate Lucidchart an eight out of ten.