Lucidchart Reviews

I'm a software engineer and one of my tasks is to design a system for how data will flow and how things will be organized. That's what made me start using the solution. If I go one step deeper into this project, I will need to make database-specific diagrams, including class entity and relationships diagrams.

I use it whenever I have to start any new project, any new REST API, any new system design, or microservices. That's when Lucidchart is the primary tool to work with.

Lucidchart is a SaaS-based solution.

Previously, I used to draw diagrams on my notebook, and sometimes I would make PowerPoint presentations. After getting to know Lucidchart, I have been better able to convey my ideas. I'm able to show what I'm thinking and how I'm thinking, including where I'm planning to put the instances, where I'm planning to use the database, and what I want to include in the database. I am clearly able to show these things to the rest of the team. It is super good.

As a result, it has saved me time, on the order of at least 50 to 60 percent, because of the ease of use. In the long term, if I save that kind of time, and the rest of my team members are able to contribute ideas on the diagrams, it's obviously good for efficiency. I can now focus on other things. I can really focus on the code, which it would have taken a lot more time to get into.

The real-time collaboration, where everyone is accessing and working on the same version of a document, is also good. It is easy to understand what other people have done, and it has saved us time. We used to do everything on whiteboards in the office or wherever we met. 

In addition, the ability for people to look at a diagram rather than reading through written documents is helpful. Who reads documents anyway? Rather than reading something and creating imagined diagrams in the mind, why not just get to a diagram directly? That saves a lot of time. If I was spending four hours on something like this previously, over the course of a couple of days, I am now spending two hours on it. That amounts to a significant amount of money saved.

It's very easy to use. I didn't go through any tutorials or any documentation. It was very easy for me to start. It is intuitive. Right after logging in, I was able to quickly just drag and drop and do the things I wanted to do, without any prior knowledge of the solution. The intuitive design is my favorite part. I have really enjoyed it, so far. On the left panel I can see everything that I can imagine needing. On top of that, if I miss something, it's still there, I can still access it. It has everything I want.

It makes hierarchies easy to understand. It's not that I haven't seen this type of feature anywhere else, I have, but it's sleek and simple and has fewer colors and that makes it easy to grasp.

It's capabilities for visualizing and understanding workflows make doing so very easy. 

Another positive is that it allows me to share things with my team members and get their input, and then they can also modify it per their requirements. That is good for the overall process and for teamwork. That part is super smooth, and that's while we have been in a culture of remote work because of the pandemic. We don't know when it will be behind us forever, so Lucidchart helps me to build confidence in my design. Using the solution, the designs are not only in my mind, they are in a document, and the rest of the team can always see it. In the current COVID-19 scenario, it is the best thing for sharing ideas, for sharing the designs, for architects, for senior engineers, and everyone.

The fact that Lucidchart accommodates both Mac and PC users is also important because different teams use different environments and systems. It's easy to communicate and there is no barrier due to the user's system, and that's always good.

Although it comes with a lot of pre-existing tools, it would help if it had some more design templates. By now, they must know what kinds of things people are trying out, and that should help them create more templates. I would also like to see a little more automation.

I started using Lucidchart a month ago and I'm on the demo version.

The stability has been good and the solution has been efficient. It's my primary charting tool.

As of now, it's difficult for me to talk about its scalability. In time, I'll be running into different, more, and larger diagrams. For now, I haven't felt any kind of lag in the existing environment. I haven't had to think about whether Lucidchart would be able to handle a lot more data.

I have not had to use their technical support yet.

Setting up Lucidchart was easy and smooth. There was nothing complex about it. I was using it after about 10 to 15 minutes.

So far, there has been no maintenance involved.

So far, the investment has been good in terms of time and learning. It has given me good value in return, in terms of time savings and better communication with the team, which, again, has resulted in efficiency and time savings. Time is money, so it has helped me to save a significant amount.

I tried Gliffy but I didn't find it that attractive. Lucidchart has a better UI and UX. The sign-in time was quick and the process was easy and I was directly able to get into the content I wanted to work on. Exporting is also better.

The biggest thing I have learned using Lucidchart is that it's always better to visualize, and help others visualize, what you are imagining or thinking, rather than sharing text or a document. It's on point. The diagrams help. I don't think anybody is interested in reading docs anymore.

I haven't tried any of the integrations so far, but it is good that those capabilities are there. I'll definitely use them, as required by my use cases. 

I have shared Lucidchart work via emails and invites, but it's good that it has a Slack integration because our company is using Slack. I intend on trying that feature, as Slack is good for informal communication. It will save time.

Everybody should be made aware of Lucidchart. People are aware of it already, to some extent, but everybody, including college students, should know about it. It just helps. 

If my use cases run into more complex scenarios and they need more features, I would definitely not hesitate to go for a premium version of  Lucidchart.

I am primarily using it to draw org charts but I also use it to create flow charts.

My goal is to make sure that my org charts are presentable, and that they look great.

The look of the org charts and presentation of them to the management time is better and neater with Lucidchart. Things are more aligned; it's easier and quicker for me to create them. It used to take ages to make the boxes look the same and make the lines look the same.

This product has helped me to realize efficiency in the projects that I use it for, otherwise, I would not subscribe to it. I have explained to my HR department that it is easy to use and not very expensive.

I like Lucidchart's organizational charts for visualizing and understanding team hierarchies and relationships. I take instructions from the management team on how the charts should look, so I create them following their guidelines. In the past, this was a manual process. In Lucidchart, I don't copy the examples and use those, because I think every company has different ways of doing their org charts. However, I am able to create what I need.

Lucide chart is user-friendly and quite easy to use. In terms of ease of use and intuitiveness, I would rate this product a nine and a half out of ten.

I like the panel on the left of the screen that has all of the shapes that are available to use in the charts. It's easy to use because you can just drag and drop.

Drawing and connecting the lines is really nice.

I would like an on-premises version of the software that I can just download and use. I think that it's easier that way.

I started using Lucidchart approximately three weeks ago.

Stability-wise, I haven't run into any trouble so far.

Our team in Singapore is very small, so I'm subscribing as an individual user for now. I have a subscription for one year. I have recommended this solution to my wider team in our main office and they are looking into getting a team of users there. The things that I do here may also coincide with some of their charts and other types of drawings.

Prior to using Lucidchart, I was using Visio. I really struggled with drawing lines and with other actions. For example, it is difficult to make boxes symmetric. I find Lucidchart much easier to use.

Because of our experience with Visio, we started exploring other org chart drawing applications. This is when I tried Lucidchart and found it quite easy to use.

When I switched over from Visio, I did not try to import anything. I did it all from scratch. I prefer to do that, so it's clean.

The initial setup is very straightforward and the deployment is very quick. I started with a test and then I decided to pay for it. Once you pay, you can use it. You just have to choose what you want to do.

I deployed it myself. There is nothing complicated about it.

I have not seen a return on investment after only three weeks.

I have a subscription as an individual user for one year, and it is not expensive.

For me, the price is acceptable, which is why I'm able to get approval to use it. It is cheaper than other solutions that I have looked at.

I compared Lucidchart with one to two other applications, and I think the price is more reasonable.

This is a SaaS solution and I did not understand why it was that every time I wanted to get into Lucidchart, I had to go through Chrome or IE to open it and then log in from there. For most applications, you download it and you can just drag and drop it into your Windows and work from there. I wasn't sure if I was opening my charts the correct way. I really didn't mind because as long as I can get my work done, I'm happy.

The biggest lesson that I have learned from using this product is that I don't need to struggle with creating org charts. It's quick and easy to use.

I would rate this solution a nine out of ten.

I started using it for projects that I have to deliver at university. I see it more as a collaboration tool where you can create things, present them, and you can do idea maps. For me, it's mostly a graphics tool. If I had to present something that represents a hierarchy or a process, I could use it as well.

The ability for people to look at diagrams, rather than reading through written documents, saves time and money. It makes a presentation even easier to digest. It's faster.

The sticky notes are among the most valuable features. Also, the fact that it has templates so that I don't have to do things myself, starting from scratch, is very helpful. In addition, it's really easy to use. You can add stuff by clicking, without having to go to the options. You just click on something and the options you can use appear. So in general, what I like is how simple it is to use, and the templates.

The fact that it is compatible with both PC and Mac is important. I am a PC user, but I work with people who use Macs.

In addition, the fact that you can collaborate online and modify things in real time helps a lot. If you had to send things to a friend it would be a little more complicated. It saved me about five hours, due to the fact that we didn't have to send things back and forth.

One downside is that you can only modify things online, but when you download work, you download it as an image. It would be useful to have an option to modify it locally.

Also, in the web version, when I'm trying to log in it takes a while to load. It shows you a progression bar and that it's loading a document, but if it worked a little bit faster, it would be easier. Loading the projects I'm working on takes a lot of time.

I started using it about three or four months ago.

It's pretty stable. I haven't had any problems with it.

I would give the scalability a five out of 10. You have to download an image, which doesn't work as well.

Tech support is pretty good.

I used some online tools, but I don't remember what they were called. When I was looking for a tool to help me, I found Lucidchart easier to use, without a requirement to purchase it. The other tools ask you for your credit card to try the free trial, and I didn't like that. That's why I chose Lucidchart.

Setting it up was easy. I just created an account and started using it. It wasn't complicated.

My return on investment has been on hours spent. Going back and forth on documents is not only tiring but it takes a long time to complete a project that way. The ability to look at things in real time makes it a whole different experience. It makes work a little bit faster, helping you to more quickly finish stuff. It makes it easier for a team and makes projects easier to do.

I only use the free version.

Try it out, because it's really good. It might be good to download the desktop version. The desktop would be easier because it doesn't take as long to load. But overall, it's good.

I rate it a nine out of 10. The reason it's not a 10 is the load time. But other than that, everything is good.

A lot of people in my company are using it for mapping processes.

We use it for mapping sales processes and product management processes. We look at a product and map it, including how we interface it through the product life cycle. Personally, I use it a couple of hours a day for project process mapping work.

In general, this product has improved our organization because it makes accessing up-to-date processes and planning a lot easier.

In terms of documenting things such as processes, systems, and new teams, it's easy to go in and share it with people as you're putting the process down. They can interact with it as well, and make changes at a later date. It stores all of these pages together under one folder and allows others to make changes, and it is also documented.

Lucidchart's capabilities for visualizing and understanding process flows and workflows are very good. There are lots of different shapes to use, they are easy to connect, easy to drag and drop, and the user interface is good. Changes and updates are also very good.

Overall, it's a very simple and very easy application to learn and also to use.

Lucidchart is integrated with Atlassian and it works fairly seamlessly. It's fairly important to our operation and the way it has been set up, I don't notice the integration.

The most valuable feature is the user interface. We use it live, so as we're having a conversation and deciding on the process that we're working on, it's easy to map it down, drag and drop components, move the different boxes around, and then add labels and things.

This solution allows for real-time collaboration among users so that everybody is working on the same version of a document, and this has definitely improved our development process. It has saved us time because of the time difference between myself and my colleagues. For example, I work in the UK and I have colleagues that work in Calgary, Canada. There are several hours of difference between us. Whenever we have a meeting in the afternoon, we can sit down and see the same document that we're all working on. We can edit and create processes in the live format, which means that we can maximize the amount of work we can do in this limited window of opportunity.

The ability for people to look at a diagram, rather than reading through written documents, has saved us time. I estimate that it saves us perhaps five hours per week. The savings comes from the fact that it's all there in front of us and we can refer back to it when we're referencing something else.

It would be helpful if there were different options available for organizing the folders, such as having a high-level display with pictures.

I have been using Lucidchart for between two and three weeks. The company has been using it for quite a long time.

This product is very robust, as far as I can tell.

Scalability is very good. You can map a whole product development cycle through sales and interacting with the customer, and probably roadmaps going forward.

It is being used company-wide and I think that most people are probably using it. We have approximately 30 in the UK and in Canada, it is probably 150 more. It seems to be the de facto system and I suppose that as the company expands, the usage will increase.

The initial setup was straightforward. It took a while to get my password for the license, although that may have been an internal issue rather than an external one. I expected it to be pretty quick but it took a couple of weeks, through our IT people.

Once I had my password, all that was required was for me to log onto it. I've also been given links that were shared by a couple of colleagues that I was working on things with.

I probably use 20% of the features available in the product. I'm sure there is a lot more than I could be using it for and over time, I'll figure out more of it.

My advice for anybody who is looking into implementing Lucidchart is that if it fits what you want to do, I recommend it.

I would rate this solution an eight out of ten.

I used Lucidchart to build-out items such as business org charts, business processes/workflows, and product diagrams.

Lucidchart is much better than competitors that I have used, such as Visio. I am able to easily save off charts I have created in a PDF document, which is primarily what I do.

The flexibility of Lucidchart is great. It is easy to create swim lane process documents with as many rows as you would like. It is also very easy to include columns into the swim lane that allows you to show where one process ends and another picks up. This feature has allowed me to generate very detailed process documents that my employers have loved. 

Lucidchart is a lovely tool for creating visual representations of any process or organization. 

People always ask me what I build my charts in, as the graphical rendering in Lucidchart is superb. The tool is super user-friendly and intuitive and comes with hundreds of templates to get you started. The user interface for Lucidchart makes it easy to build visual diagrams very quickly.

The full tool kit included in the product has more features and functionality than I will ever need, including the ability to publish diagrams directly to a web page. 

I love the template library. It makes it easy to get started on a project without having to expend a lot of energy upfront trying to recreate the wheel. There are many, many templates to choose from across a wide variety of categories. It is easy to find a template category that works and then even find a template with a color scheme that works for what you need. I have often taken a template, with the color scheme I like, deleted everything out of it, and started from scratch just so I could get the colors I liked quickly. 

When you want to add text to a connector arrow, I have not figured out how to position the text vertically. It always wants the text to stay horizontal. This is frustrating when I would like the text to stay in-line with a connector arrow, or otherwise.

Also, printing hard copies of PDF files that I have saved from Lucidchart has always been a problem. Although I don't print copies very often, every once in a while I need to do that for a meeting. The hard copies always come out missing colors and components of the chart I have created. I'm not sure if this is an issue with my printer, Adobe Acrobat DC, or otherwise. 

I have been using Lucidchart for one year.

The Lucidchart cloud offering is super stable. I've never had any issues with it, even when my network has gone up and down. 

The tool is not scalable, per se, but it does allow the user to easily share diagrams with other parties. 

I used Visio in the past. Lucidchart's user interface is easier to use. I also prefer the look of the Lucidchart diagrams. 

Pricing comes in at about $100 for a year's subscription, which is very reasonable if this is a tool that you will use more than once. 

I have only used Visio and Lucidchart. 

I am using Lucidchart to help me with learning about flowcharting and workflows. Essentially, I was creating flowcharts.

Using Lucidchart for documenting processes is great. The elements are ready to use and it is quick to do. Sharing the chart with somebody else can also be very effective.

Using Lucidchart, I was able to save between two and three hours on my project. Using other software would have required some customization but Lucidchart has some ready-made functionality that made the design process very fast, as well as easy to use.

Having people look at a diagram, rather than reading through written documents, saves me between two and three hours for a small task that might take one or two days.

The most valuable feature is the ease of use. When I was working on a chart and wanted to add arrows or new lines, I just had to drag and drop or copy and paste. These operations make it simple.

Being able to share my chart with a colleague is a feature that I really like.

When I download a flowchart as a PDF file, it breaks it up. I would like to see the continuous display of flow charts, even if they are larger than one page. What happens is that when my layout is four to five pages long, it looks like it is cut from one page to the next. Having no space would make my design look better.

After I started my subscription, I was billed and payment was automatically deducted two times. Because I was not using the product regularly, I did not plan on continuing my subscription so I raised a ticket with them regarding the cancellation. Ideally, there should be a reminder before there is a payment taken for renewal.

The software should provide additional information about the shapes that are available. For example, if I use a round shape, then the software should suggest or point out that it is normally used to represent a database. This would help new users to draw layouts that follow the standard. Explaining the purpose of each shape will make it easier, overall.

I only used Lucidchart for a short time. I was able to complete my task in between four and five hours. I will continue to use it based on my requirements.

Stability-wise, this platform is good. It provides a space to work where we can share it with others, and data can never be lost. It's great.

The performance is good. My project was saved online in less than a minute.

I did not notice any problems with scalability.

I did not contact technical support for issues regarding functionality.

Rather, I contacted them one time because I had canceled my account and wanted them to refund my last payment. It had been withdrawn without any warning. Yesterday, they responded and told me that I would receive my refund within two or three days. However, I still have not received it, nor any updates about the status of it, so I am not very happy with the support.

Prior to Lucidchart, I used Figma. I switched because the free version of Lucidchart provided more features.

The initial setup is not too complex. After I logged in, I found the starting stages a little bit confusing. However, once I figured out how and where to start, it became easier to do.

It took approximately half an hour to set up.

There is a nominal charge for the paid version of the product. It is suitable for a normal-sized budget. They have a free version available and from what I could see, there was not much difference between it and the pro version.

I think that they should add more features so that the paid users have more. There was definitely a difference but it did not affect me. However, it will affect people who work on larger projects.

For example, a user might be able to finish 80% of their work but then, to move on to 81%, they need the pro version. A user might work for between four and five hours before hitting the limit, and without warning. I think that it would be better if the limit was declared at the beginning so that the users properly understand the differences with the free version.

I evaluated both Figma and Adobe XD before choosing Lucidchart.

I found that the flowcharting capabilities were more accessible and had better performance in Lucidchart. 

My advice for anybody who is considering Lucidchart is to first study the basics, and how it can be used in projects. The product is good, but my usage in the future will vary depending on my projects and requirements. Overall, I would rate this product somewhere in the middle. Not bad, but not good.

I would rate this solution a six out of ten.

I used Lucidchart to design flowcharts for my APIs. 

Lucidchart was able to help me design the flow of my APIs. They are quite complicated with many conditional flows and many multiple-table interactions. It would have been difficult for me to jump to the code directly, without having the clarity given me by using Lucidchart.

The problem is that it can be difficult to think about exactly what needs to be done, which is why I started using Lucidchart. I thought that it would be better if I have a pictorial representation of the flow that I wanted to implement in my system. After I had this visual, I went on to start coding it.

I have definitely realized efficiencies in the projects that I have used Lucidchart for, and it has had a major impact. As I am designing the flow of data through an API, I sometimes forget to handle some of the base cases or some of the edge cases. More importantly, there could remain some endpoints that are unfinished, or there could be some endpoints that are broken. However, if I am using a pictorial representation, such as with Lucidchart, I always know that at each particular point, I have not missed an aspect of the design that would explain what happens when a particular condition occurs.

Lucidchart's ability to create a visualization that people prefer to look at, over reading written documents, has definitely saved me a lot of time. Moreover, it has helped to make my code bug-free because I no longer have broken endpoints. For example, the system that I am working on now is pseudo-transactional, which is the model for the flows. This means that I should have a rollback mechanism if some particular condition doesn't succeed.

It is easy to check for a particular condition using a standard If and Else combination in code, but there are some scenarios in which there are nested conditions. Solutions need to implement these as well, which is more difficult. However, this is where Lucidchart helps a lot. On every particular flow, it asks me to design a new system that includes an endpoint.

I have experienced a 40% reduction in development time because I don't have to search for the use cases during the coding phase. Specifically, I don't have to search for the edge cases or the base cases because they are designed in a pictorial representation that is easy to follow. I just have to look at the diagram and write the code.

I may write a best-case scenario when I get the data, but the nested decisions or the conditional statements remain unhandled sometimes. There is always a question of what will happen to the flow if something specific occurs, or in some cases, does not occur. For example, if something is missing from the database or one of the tables, it can be difficult to forecast what the consequence will be. In cases such as this, how you react is something that needs to be defined. You should know what will happen, even when conditions result in the worst case. This is why it is best to have a pictorial representation. It will allow you to easily design fallbacks for the system.

It is important to me that Lucidchart accommodates both Mac and PC users because sometimes when you switch companies, they use a different operating system. At this point, I'm using Linux and Lucidchart is compatible. At some point in time, I may change to another organization or even just change laptops, so I need the functionality to work properly on the other operating system.

The most valuable feature is the charting, which allows me to visualize the workflows that I will be coding.

The flowcharting feature would be improved if it had some kind of prediction capability that helped to create the diagrams, such as the ability to automatically join components with my database. Another example would be having it smartly or automatically add or join conditionals.

I only used Lucidchart for two or three days before my trial subscription expired.

I did not experience any issues with stability or performance.

This product is highly scalable. I didn't have the opportunity to use the presentation feature or collaborate on designing a flowchart or UML diagram or database schema, otherwise, I could have compared it and looked at the behavior.

I have not been in contact with technical support.

Prior to Lucidchart, I did not use a similar product for this task.

The initial setup is not complex. I just used the website.

This is not a time-consuming process and I was able to start using it in just a few minutes.

I have only used the trial version and have not yet paid for it, or explored the pricing options.

After performing a simple Google search of some flow design tools, Lucidchart was the first result. I tried it and found that it was easy to work with. I've yet to explore the pricing and have not looked at other products.

My advice for anybody who is considering this product is that if you have business-related documents that you use to implement a solution, it generally takes a lot of time to build. But, if you're using Lucidchart and you have already designed the flow, including a diagrammatic or pictorial representation of what the flow would be like, then it will reduce the time required to build it. Also, the system will be better.

I would rate Lucidchart an eight out of ten.

Professionally, I am involved in marketing and I use Lucidchart to create campaign flowcharts. One of the specific things I do is create process workflows.

Lucidchart has features for documenting things such as processes and the product is very nice in terms of creating the flowchart, but it appears to lack the ability to process handwritten or textual documentation. I'm not sure if this is possible, so I would rate the capabilities a seven out of ten.

This product has very good capabilities for visualizing and understanding process flows and workflows. I would rate it an eight out of ten in this regard because we can create very good process flowcharts.

Having people look at a diagram rather than read through written documents has absolutely saved us time and money. I estimate that it saves us two hours per week.

The most valuable feature is the ease of use. The usability is very nice in terms of flowchart components that are available.

I would like to see more flexibility in terms of the components that are available. For example, I was not able to create a freeflow shape and I did not have the option to create a straight line without an arrowhead on at least one side. I only had the option of having an arrow on one side or the other, rather than a simple line. Adding these few things would make sense but overall, it is fine.

It would be really helpful if we could create a process flow based on a Word Document or a PPT file.

Having integration with a CRM would certainly help. For example, it would be better if we could extract the fields from our CRM when we are creating a process. 

I have been using Lucidchart for approximately four months.

The availability of the application is 98%. 

At this point, I am not sure of how scalable the product is.

Prior to Lucidchart, I used Microsoft Word and Microsoft PowerPoint to prepare flowcharts. I switched because it is easier to build flowchart diagrams.

The initial setup is straightforward. It is a web-based application that is easy to set up and easy to use. Getting started with inserting diagrams and workflows is not something that I found difficult.

It will take another two or three months to see ROI but as of now, we are happy with the investment.

The price of this product is a little bit high. It is probably 20% higher than what I expected to pay for such a solution.

I have not yet integrated Lucidchart with other products but this is something that I plan to do in the future. I would like to integrate it with Microsoft Teams.

My advice for anybody who is considering Lucidchart is that it's a very good tool for creating processes and documenting flows. It is plug-and-play and very easy to use.

I would rate this solution an eight out of ten.