Lucidchart Reviews

Our primary use case of this solution is to create some process flows, namely how the user will use the product, how they will walk through the product, etc. We don't use the program very often - only once every week or so.

What I like about this program, is that it is very easy to use. It is also easy to manage my documents or to access something. I just open the browser, click, enter the file name and then I'm in. It's all very easy.

I don't know if I will be able to add some animations if I want to. I believe the problem may be the program's process flows but if I want to transfer it into a PPP or any other document, I can only do image transfer. So if I created a flow chart, I should be able to copy it as it is, do the presentation and if I want to do some minor changes, I can do it in the presentation. But at this stage, I can only copy an image.

I have been using Lucidchart for more than a year now.

It is a very stable program. I haven't experienced any crashes or bugs.

Honestly, I haven't tried to scale yet. At this stage, I manage about 35 businesses, and so far I haven't faced any problems. We have about eight licenses. 

We haven't used their technical support yet.

The initial setup was really easy because I think they just required a username and password. We did the deployment on our own and it didn't take very long. 

I am not sure about the cost, but I think there is a basic model, premium model and an enterprise model. 

I will definitely recommend this solution to others. It's a really good tool for any business that designs business workflows. It is very easy to simply pay and then start using it right away. Anybody who knows how to create a workflow will find it very easy to work on Lucidchart. They can just log on and start creating. It's very easy. 

On a scale from one to ten, I rate this program a nine. One thing that needs to improve, is the feature that is used to import or export data. Perhaps they can add more templates for users. 

I started using it for projects that I have to deliver at university. I see it more as a collaboration tool where you can create things, present them, and you can do idea maps. For me, it's mostly a graphics tool. If I had to present something that represents a hierarchy or a process, I could use it as well.

The ability for people to look at diagrams, rather than reading through written documents, saves time and money. It makes a presentation even easier to digest. It's faster.

The sticky notes are among the most valuable features. Also, the fact that it has templates so that I don't have to do things myself, starting from scratch, is very helpful. In addition, it's really easy to use. You can add stuff by clicking, without having to go to the options. You just click on something and the options you can use appear. So in general, what I like is how simple it is to use, and the templates.

The fact that it is compatible with both PC and Mac is important. I am a PC user, but I work with people who use Macs.

In addition, the fact that you can collaborate online and modify things in real time helps a lot. If you had to send things to a friend it would be a little more complicated. It saved me about five hours, due to the fact that we didn't have to send things back and forth.

One downside is that you can only modify things online, but when you download work, you download it as an image. It would be useful to have an option to modify it locally.

Also, in the web version, when I'm trying to log in it takes a while to load. It shows you a progression bar and that it's loading a document, but if it worked a little bit faster, it would be easier. Loading the projects I'm working on takes a lot of time.

I started using it about three or four months ago.

It's pretty stable. I haven't had any problems with it.

I would give the scalability a five out of 10. You have to download an image, which doesn't work as well.

Tech support is pretty good.

I used some online tools, but I don't remember what they were called. When I was looking for a tool to help me, I found Lucidchart easier to use, without a requirement to purchase it. The other tools ask you for your credit card to try the free trial, and I didn't like that. That's why I chose Lucidchart.

Setting it up was easy. I just created an account and started using it. It wasn't complicated.

My return on investment has been on hours spent. Going back and forth on documents is not only tiring but it takes a long time to complete a project that way. The ability to look at things in real time makes it a whole different experience. It makes work a little bit faster, helping you to more quickly finish stuff. It makes it easier for a team and makes projects easier to do.

I only use the free version.

Try it out, because it's really good. It might be good to download the desktop version. The desktop would be easier because it doesn't take as long to load. But overall, it's good.

I rate it a nine out of 10. The reason it's not a 10 is the load time. But other than that, everything is good.

I am using it for a wide range of diagrams for network configuration, process flow, etc. I am using its web version.

It is good for documenting things such as processes, systems, etc. Typically, for each project, I'll start with a new file, and for each and every step, I create more sheets under the same file. It is similar to Excel where you have multiple sheets in the same file. It is an effective way for me. It is very convenient and easy to use.

It provides real-time collaboration among users so that everyone is accessing and working on the same version of a document. We typically organize a Zoom meeting at certain times, and I do screen sharing, and a few other people join in. We work together by using collaborative editing options. Not every person who has access to the collaborative option is very technical. Sometimes, they might unknowingly delete something. When more people are collaborating, they can mix things together. Such human errors will come up, but they happen because of the people who are collaborating and not because of the tool. 

The ability for people to look at a diagram rather than reading through written documents saves time. The clients get the reality of what we are doing, which we consider as important. We can show what we are really working on, and they understand. 

I do a lot of process flows and diagrams. It is very important for me, not only for process flows but also for network designing and other such things. It has been helpful for understanding process flows or workflows, and that's the main purpose for which I use it. I have to forward the software process or application process flow to my development team. For non-technical people, such as a client who doesn't know the technical terms, Lucidchart helps in more visualization. When I present it and explain the process, people can easily understand it. That's the main advantage of using this one. For technical people, I spent a few hours defining the process flow, and they can understand it in five minutes.

Lucidchart saved us around 90% time as compared to the other solution. When you use presentation slides, it takes so much time to create a proper design. You have to insert each and every shape, and you have to connect things properly. Moreover, the slide sizes are fixed, and you can't extend the slides, which makes the work harder, whereas, in Lucidchart, you can extend a particular sheet to whatever size you want. You can also put everything together, and it still works fine. I own a development app in which we have more than 10 modules. For all 10 modules, I'm just using a single sheet. I just extend its height, and I am able to use a single sheet for the overall process flow. So, I don't need to go slide by slide to explain what is happening. Previously, to share my slides with other people, I had to put the file in one place and then send the link. If they didn't know much about designing slides, they used to mess up everything. With Lucidchart, this doesn't happen.

I really like the drag and drop feature because it makes the work easier. It is very easy to use. All the pieces are very good. All the icons and all the fields are available in the left panel. So, I just click, drag, and then edit a piece. When I showed it to my managing director, he was very inspired, and he also got a premium account for himself. 

I deal with technical sites. So, I typically use this for roster plans such as who will be on a particular project, and it has been very useful. 

When it comes to network diagrams, it gives us the flexibility to design a network on the go. This flexibility matters to us, and it makes us more productive.

It makes everything easy. It is very convenient as compared to other typical solutions. It makes my work easier. I don't need so much technical knowledge or experience of a particular software. I can just click and drag.

Wireframing can be improved. For mock-ups and wireframing, only 10% of what is required is there. If they can develop this feature, it would be much better because it will then provide everything. Currently, we can design network diagrams, processes, etc., but we should also be able to do wireframing. 

I design the process flow, and after the developer starts the process, I also have to design the UI. At present, I'm using another solution for wireframing or UI, but even in that, most of the icons are missing, so I have to get the icons from the internet. If Lucidchart can have the wireframing options into it, it will be a major success and helpful for us. Lucidchart already has the concept, but it does not have many options. You can select only limited options even if you have a premium subscription.

I used Lucidchart as a student for two years. As a professional, I have been using it for the last one month after joining this organization.

It is totally fine in terms of stability.

It is pretty okay. We haven't encountered any compatibility or accessibility issues so far. 

Currently, we have about three employees who are maintaining the Lucidchart pack. They dedicate roughly one or two hours per day. Each one has a different role. One is handling development, one is handling the testing, and another one is handling the database and backend stuff. Their roles are IT manager, system engineer, and assistant system engineer. 

It is one common license. We just share the permissions. So, we have one account, and I am the one maintaining the account. I have three other people who have fewer privileges. I share the documents with them, but they can't do much editing. They can only do limited operations.

Currently, we don't have any plans to extend its usage. After three or six months, when our initial project is rolled out, we might expand it and purchase more licenses.

I have never contacted their technical support. There was no need to contact them because it is very straightforward and easy to use.

In my organization, they were creating presentations for any kind of process flows, but they didn't have a professional look. They had to spend more time on the explanation part to help clients visualize the process. With Lucidchart, everything is in a single place, and everything is properly designed and organized. When I explain something to clients, it is easy for them to visualize and understand it.

Its initial setup was straightforward. You just create an account and make the payment. It doesn't require any implementation strategy.

The ROI is not in terms of money, but it is in terms of productivity. Previously, to explain the process flow to developers, we had to spend hours creating the presentations. The guy who held my position previously spent almost a week designing five slides that explained the process flow. He had to spend another three to four hours explaining it to our developers, so the duration was very long. With Lucidchart, I can create the whole process flow within a day, and when I show it to the developers, they can understand within five minutes. So, I can witness its effectiveness. It is also useful when there is an occasional change in the process, which sometimes can happen once in a month.

Its pricing is very affordable and reasonable for the features that it provides. I am using its basic plan, and for my usage, it is perfectly reasonable. It suits perfectly.

As a student, when I was searching for such solutions, I came across Lucidchart in Google search. I just created a trial account, and it was pretty okay. I then came to know that my university also provides premium access to Lucidchart. 

In my current organization, I didn't evaluate any other products before recommending Lucidchart to my manager. I know Lucidchart for the last two years, and I thought this would be a perfect fit for us. I recommended it to my manager and showed him how it works, and that's it. He approved to go with it.

It is very flexible and easy to use. These are the two main things about Lucidchart. Moreover, it doesn't take so much technical support. It is just click-and-drag. With some of the other solutions, you need some technical knowledge to understand how it works, whereas Lucidchart doesn't require any technical knowledge. If you have experience working with Word, PowerPoint, or Excel, you can use it easily.

I have very occasionally used Lucidchart to create database schemas or modify existing data structures. I have not used Lucidchart's ability to compare different versions of documents. I might try it in the future.

I haven't tested it with Mac. I have a Lenovo PC and an HP workstation. It works fine with both. I have also tested it with Ubuntu, and it works totally fine with that. In our organization, everyone uses Microsoft.

I would rate Lucidchart a nine out of 10. It just needs more wireframing features.

Professionally, I am involved in marketing and I use Lucidchart to create campaign flowcharts. One of the specific things I do is create process workflows.

Lucidchart has features for documenting things such as processes and the product is very nice in terms of creating the flowchart, but it appears to lack the ability to process handwritten or textual documentation. I'm not sure if this is possible, so I would rate the capabilities a seven out of ten.

This product has very good capabilities for visualizing and understanding process flows and workflows. I would rate it an eight out of ten in this regard because we can create very good process flowcharts.

Having people look at a diagram rather than read through written documents has absolutely saved us time and money. I estimate that it saves us two hours per week.

The most valuable feature is the ease of use. The usability is very nice in terms of flowchart components that are available.

I would like to see more flexibility in terms of the components that are available. For example, I was not able to create a freeflow shape and I did not have the option to create a straight line without an arrowhead on at least one side. I only had the option of having an arrow on one side or the other, rather than a simple line. Adding these few things would make sense but overall, it is fine.

It would be really helpful if we could create a process flow based on a Word Document or a PPT file.

Having integration with a CRM would certainly help. For example, it would be better if we could extract the fields from our CRM when we are creating a process. 

I have been using Lucidchart for approximately four months.

The availability of the application is 98%. 

At this point, I am not sure of how scalable the product is.

Prior to Lucidchart, I used Microsoft Word and Microsoft PowerPoint to prepare flowcharts. I switched because it is easier to build flowchart diagrams.

The initial setup is straightforward. It is a web-based application that is easy to set up and easy to use. Getting started with inserting diagrams and workflows is not something that I found difficult.

It will take another two or three months to see ROI but as of now, we are happy with the investment.

The price of this product is a little bit high. It is probably 20% higher than what I expected to pay for such a solution.

I have not yet integrated Lucidchart with other products but this is something that I plan to do in the future. I would like to integrate it with Microsoft Teams.

My advice for anybody who is considering Lucidchart is that it's a very good tool for creating processes and documenting flows. It is plug-and-play and very easy to use.

I would rate this solution an eight out of ten.

I am using it to create a process document showing a process flow with a timeline.

I'm using the web version.

It provides real-time collaboration so that everyone is accessing and working on the same version of a document and that has made the project development process faster. I've tried it with a few of my team members, and we've all worked on things simultaneously. The application provided good, real-time updates of the changes that were being made. It saved us almost a week getting the final product out.

The ability to look at a diagram, rather than reading through written documents, also saves time and money, absolutely. My manager wanted a visual representation of the process flow, and Lucidchart helped immensely. I was stuck for two to three months when trying to make a visual representation of the process flow and I wasn't able to get it done. Using Lucidchart, I did it in one day. I asked for a week, but I went back with the final process flow and diagram within a day, which was really surprising. They were expecting me to take a week to build it. It has increased efficiency and productivity 

The templates are quite valuable, as is the fact that you can export to PDF, to a Visio document, or as a picture. These are valuable features for me because they give me the ability to make changes in any other product that I'm using. I'm not bound by one platform.

When it comes to documenting things like processes and systems, it's pretty good. Everything is already created via a template and then you just input your details and make the small changes as necessary. It's quite time-efficient and easy to create charts.

And it is definitely important that it accommodates both Mac and PC users so that you are not bound to one kind of operating system. In organizations there are different users. Somebody will be using a Mac and somebody else will be using a Windows PC. It's essential that the tool is created for both operating systems instead of just one.

One area for improvement is the fact that I had to create two sheets. I had to create a process flow diagram, and I had to create a timeline. I wasn't able to do that in one sheet. If they could add that kind of feature, where you could input a timeline and different types of templates into one worksheet, that would be really useful. I had to include two and then cut and paste, and that was an extra step for me.

I've been using Lucidchart for four weeks.

While using it on the web, it has been pretty stable. It would be even better if I could use it as enterprise-wide software as a service, and not on the web.

I believe it is pretty scalable but I can't judge how it would perform if it was deployed on a server, whether that server was Lucidchart's or on-premises. But my initial impression is that it is quite scalable.

It is currently being used within my team only, consisting of three people, and we are all business support analysts or service analysts. I don't have the power to decide if it will be deployed further in my organization, but I would definitely recommend it. We could submit ideas of new, cool applications that would be helpful for our organization. I'm definitely going to do that.

I haven't used tech support because it is fairly simple to use.

I went with it because we couldn't do certain things in Visio. I was Googling my use case and Lucidchart gave me templates and options that could combine to create a single process diagram with a timeline.

Switching from Visio to Lucidchart, was pretty easy. I was able to import my Visio files into the solution. That was pretty important because we had other process diagrams already created in Visio. We had to bring them over to Lucidchart so that we maintain them in a single platform.

The setup is straightforward. There was no deployment because I'm using the application on the web.

I have definitely seen a return on investment in the amount of time it has saved versus the fees I had to pay. If I would have spent a week working on a product and still not have been able to get to the final diagram, that would have wasted a lot of man-hours.

The licensing is pretty cost-effective but I haven't considered it on an enterprise level.

Visio is fine for creating charts but I found it difficult to go through the Help section and find out how to do things in Visio. Lucidchart was easy to navigate and provided an easy way to build a chart. Using Visio was very time-consuming while Lucidchart was intuitive.

Lucidchart's capabilities for visualizing and understanding process flows or workflows are pretty good. With Visio, there's one thing that is missing when creating process flows. If I have to create direction arrows from one box to another, it is easier in Lucidchart to connect them. And it is very intuitive in the sense that it automatically does so if it is a sequential process, and that functionality does not exist in Visio.

I briefly tried another tool from Atlassian but it had the limitation of only working within Atlassian's tools. That was the only other product that I considered before Lucidchart.

Lucidchart is quite interesting and an easy-to-use application. It offers you a range of templates that are ready to use. You can import your previous files from any other platform that you were using. It has various integrations that can be very beneficial if you are using enterprise applications like Slack and Salesforce, for example.

I have not tested the integrations but I expect they are quite useful because we use Atlassian Confluence and it would really be good to directly export from this application to Confluence. We do create process flows and flow charts in Confluence to make our customer base and to keep our Knowledge Base up to date. I haven't used the integrations because they have to go through a security review and be approved for use.

The biggest lesson I have learned from using it is that you need to take a leap of faith and try something new. Read the reviews, read the FAQs, and see the functionality. If you don't try, you won't get to know if it can help with what you are doing.

I make the domain-driven designs (DDDs) for my teammates as well as ER diagrams (ERDs).

I usually use Lucidchart with my work for some idea improvements or brainstorming.

Our company has a linking system where we can share hierarchies and general information with our teammates. I use Lucidchart to visualize the main system of our old game systems, like the DDD.

I make the domain-driven design, and through that I make the ERD. Then, through the ERD, I make the database schema. So, all the charts that I make or propose for new systems go through that process.

Lucidchart provides real-time collaboration among users so everyone is accessing and working on the same version of a document. First, I make the proposal or concept of the domain, then I review it with my teammates. If they accept the whole concept of the domain, I make it as a domain model through Lucidchart. So, that loop of feedback makes a better version of the DDD, ERD, or schema.

The concept of a product is something that can always change over time. So, it is good to have a diagram for visualization that makes changes easily. This is the essence of Lucidchart. I fully agree with the concept of Lucidchart because of this reason.

The best part of Lucidchart is its comfortableness when sharing it with my teammates. Lucidchart provides me with a folder for my ERD. I can make a dozen lists of my chart, then share them with my teammates easily through the diagrams of Lucidchart. This is their main comfort, which is the reason why I choose Lucidchart rather than some other chart program.

We use Lucidchart for documenting things, such as processes, systems, new teams, etc. I can share these via email to my product team using a Lucidchart shared link. I also declare the main domain of our game as Lucidchart. Then, the majority of my work is the relationship between domains and visualization through Lucidchart. 

It is very important that Lucidchart accommodates Mac and PC because of my job. When our designers usually make their presentations to customers or my teammates, we usually use the iPad. Lucidchart also provides an application version that works from PC to iPad. It is very comfortable to use and present to someone with my iPad. Therefore, it's very important to provide versions for both Mac and PC. 

There are some situations where there is a difference between their iPad, mobile, and PC versions. For example, when I use Lucidchart on a PC, the PC provides a layer system for Lucidchart. When I am using the PC, I can assign or change the layer of my chart. However, when I use Lucidchart on the iPad or mobile, I cannot find any UI or UX that provides a layer system. I am unable to find the shape or other layers on the mobile or iPad.

They could provide more documentation or tutorials of ERDs or DDD on the Lucidchart site. That could be better.

If there were any charts from Lucidchart that can be shared as real-time collaboration through Slack or DataPal, then that would make it better to use as a software program.

I have used Lucidchart for two months. 

It is stable.

There are 50 employees in our company who already use Lucidchart. So, everyone in the company is using Lucidchart.

I have not used the technical support.

In the past, I used draw.io for ERDs.

We switched because Lucidchart has standalone libraries, which makes it comfortable for me to create some draw charts or data flows. draw.io doesn't have anything like standalone libraries. When I use draw.io, I usually have to make my own standalone library for my work. Using Lucidchart, there is no reason to make my own standalone libraries because Lucidchart already has many good standalone libraries for their ERDs.

Lucidchart is essential. When I use other charts programs, like draw.io, there are no standard shapes nor standalone libraries. They cannot import my ERD or schema to a secure database. When I found Lucidchart, the program already provided the input system to SQL and MySQL. So, it is very comfortable to use this solution rather than another program.

I also switched from Visio to Lucidchart. Visio does provide some good functions and nice directories, but it is very hard to use on an iPad or mobile that is iOS-based. The major feature which made me decide to use Lucidchart is the compatibility because Visio doesn't provide good compatibility for the mobile or iPad. 

draw.io is a free program, but they provide very few standard libraries and no import programs. Visio has good features, but it does not have the compatibility. The reason that I selected Lucidchart was for my chart program.

There were no problems downloading this program to my computer or iPad. Our country has a very good trial on the Internet. 

The real-time collaboration saves two hours a day for my team.

The ability for people to look at a diagram, rather than reading through written documents, has saved my organization time, and as a result money. Developers/artists don't want to read the documentation. They want to see the essence and relationship of their concept. They just want some simple diagrams to help them imagine their main concept. So, the visual diagrams are better than the documentation.

Other programs don't provide a print system, which Lucidchart does.

It is not a complex system. It is very easy to use, collaborate, and share. I like it. It is easy to share, easy to learn, and has compatibility with PCs and iPads.

I already learned most of the information on how to make a schema or DDD in other assets. So, I did not use Lucidchart as my starting material.

We plan on exploring the solution’s integrations with Atlassian, Salesforce, Microsoft, Google Workspace, or other solutions.

I would rate this solution as an eight and a half out of 10.

I have two main use cases. I am an IT architect, so I'm drawing IT architecture with Lucidchart. The second use case is that I'm using it to build some business models to describe my customers in a single slide.

It's a SaaS solution.

It's good for teamwork. If you need to collaborate on a certain drawing, whether a business process, or architecture, or anything else, having the team on the same platform is good. 

Also, the ability for people to look at a diagram rather than reading through written documents absolutely saves time and, as a result, money. An image is worth more than a book of words. It's impossible for me to quantify the savings.

Lucidchart helps realize efficiencies in the projects I use it for. For example, I will use Lucidchart for each of my customers to describe their business processes. For efficiency, it's really good in that sense. I would estimate it increases my efficiency by 30 percent.

The templates are good. They eliminate creating something from scratch and allow me to create from a framework. That saves time.

For documenting processes and systems, I would rate the solution a nine out of 10. I'm not aware of any other software that is as usable as this, because of the templates. They make documenting these things really easy. And when it comes to visualizing and understanding process flows or workflows it makes things easy to understand.

It's also integrated with Google Drive. This is mandatory because all the content I produce is stored in Google Drive. If this was not directly linked to Google Drive it would be a pain.

The fact that Lucidchart accommodates both Mac and PC users is also important to me because I'm using a Mac. If it didn't work on Mac I could not use it at all.

Perhaps it already exists, but if there were software to install the solution on a Mac, that would be helpful. I see that it's not in the App Store, so that's something that could be improved.

I have been using Lucidchart for one month.

I have never experienced downtime, so it has made a very positive impression.

Because it is a SaaS version, it should be really scalable. But that's just a guess because I haven't had to scale it, given that I have just started using it. But I will use it more and more with my customers.

I have no idea how many people are using Lucidchart in our organization, but I can imagine that all the solution architects would be using it. That would amount to 10 percent of the company using Lucidchart.

I have not had to use their technical support.

I switched from PowerPoint because in PowerPoint you have to build everything, while in Lucidchart it's already there with templates. It's easy to use.

Because it's a SaaS, the setup was quite easy.

Leverage the existing templates. Doing so is like taking advantage of someone having already done your job.

I rate it a nine out of 10. I would love to have the software on my Mac. That would make it a 10.

Some of the valuable features are drag and drop and connection through arrows. It makes work go by a lot faster without having to create each shape from scratch.

I have used this product several times to create or update an IA for whichever project I may be working on.

I like the feature of how the arrows connect to each shape. It would be nice to see more options with that as well. In other words, options such as color, type of line, weight, and flexible/loose.

When I was using the free version last summer, I don’t remember there being an option to change the look of the arrow. I’m sure that option exists now, but the main thing I was trying to figure out was how to get a fixed (straight) line. On a YouTube video it shows lines that are curved (loose). At the time, I couldn’t figure out how to just get a simple straight line or vice versa. I also couldn’t figure out how to connect the arrow to other points of the shape.

I have used this solution for four to six months.

There were no issues with stability.

If you mean, the size of my board, then yes, I do remember having an issue with scalability in the past. I had to scale down all of my elements to make sure that they fit onto the board.

I’ve used OmniGraffle before. I switched because I found it easier to create a flowchart in the Lucidchart program.

The initial setup was straightforward. I was using the free version.

I haven’t needed to evaluate solutions in the past, but for work, I will probably do so if I need to create a flowchart in the future.

Try out the free version and see how you handle using the software first.