Lucidchart Reviews

We use it for primarily for two things:

1. Website architecture design.
2. Process flow diagrams.

Most of our company's designers and I are on Macs along with a few other Mac users, then everybody else is on Windows machines. I also have a Windows machine, so it has to work on both.

We use it for a lot of things. It is the easiest way that we have found to document processes, and we have a lot of those. We do a lot of web architecture. It's also the easiest way to create those charts and work collaboratively, so multiple people can be in making edits. We use it a lot more than I thought we would.

We don't email documents around. Anybody can get in and make changes to the document that they need to. This is one of the key aspects of it, especially now we are all working remote and particularly when you're working on something like website architecture.

It has become a little simple and clearer to finalize things, like website architecture, by clearly sharing them with the client. So, they understand every page and where it fits into the site.

It is a faster way to do architecture. As far as having some project processes documented, you don't have to reinvent the wheel every time and ask a lot of questions about, "How do we do this?" That part of it is much more efficient.

What I like about Lucidchart is its flexibility of how you put things together along with its intuitive sense. That makes it really fast to put together, unlike some other platforms. It has a nice balance between being powerful and simple, where some of the other platforms go too far and are too powerful.

It is great for complex process design. There is a balance between power and simplicity. It lets me do everything that I need it to do without it being complex to implement.

Lucidchart's capabilities for visualizing and understanding process flows or workflows is excellent. The way that you put together the parts of charts and edit the chart are all very intuitive and easy to use.

Sometimes, I have created charts with a lot of layers, which locks down parts of the chart and hides parts of the chart to edit it. If they have a better way to deal with specific layers when it gets complex, then that would be helpful. I would like to see something like an illustrator program, where they have a pallet of these layers that I want and don't want as well as being able to see each layer individually. That is the one thing that could be helpful.

I have been using it for a couple of years.

I have never run into a problem. I have never had the site crash on me or lose a document or document file. So, stability has never been a question or issue.

We are a relatively small company of 40 people, where 10 to 15 people have used Lucidchart. There are probably eight of us who are real regular users of it, so scalability hasn't been a factor. 

Our users' job roles vary. They are mostly account management and development.

I don't know that I have ever really used the formal technical support. I have used the documentation on it, where I had to look up how to do things, but I have never had to reach out to the technical support.

I have had clients send me Visio files. However, most people at the company were using Adobe Illustrator, Microsoft Word or PowerPoint.

The main reason why we went with Lucidchart was I don't like the solution in Microsoft Office and PowerPoint. They were very limited in what you can get them to do. They were also very slow to make things look the way you want, so it was not an adequate solution.

It is definitely easy to implement. It will not take a ton of time to get up and running using the tool.

We did not set it up company-wide. If people have a need for it, then we create an account for them, and that's it.

You can create a basic chart in five to six minutes without any problems. 99 percent of the things that you want to do are right there and exceedingly obvious on how to do them. 

As far as deployment, the only thing that I would tell people is go use it. They can figure it out without having me train them on it. If they need to use it, it's intuitive enough that I don't provide any training on how to use it. Everyone figures it out pretty easily.

It always saves time if you don't have to email things back and forth, then wonder if you have the latest version.

We are documenting some processes which were not documented before at all. I think that will help make projects go more smoothly in the future.

The pricing and licensing are fine, though I wish they didn't require you to buy the licenses in batches of five.

The overall suite is great at helping us to visualize each step of the process, from brainstorming initial ideas to turning those ideas into reality. We looked at a number of brainstorming whiteboard applications and decided to go with Lucidspark. It is the easiest to use. It had all the features that we were looking for. The fact that it integrates with Lucidchart is nice. So, if we're doing a whiteboard session to create architecture, we can immediately translate it into a formal hierarchy document.

It does everything that we want it to do. I would give it a 10 (out of 10). I think it's great.

It is not a huge deal for us that the suite can be centrally managed by a unified administration console, but it is nice.

We use some of the integrations with Microsoft. They're somewhat important, but not a deal breaker. We wish they would incorporate them into Lucidspark. So, if I make a chart and want to put it into a presentation, then it is nice to be able to make a change to the chart and have it automatically update in a presentation without having to reimport it. We are also heavy users of Microsoft Teams, so it's nice that I can share charts within Teams.

We don't really use it for new teams and hierarchy charts.

We really haven't used Lucidchart's ability to compare versions of documents. We probably should because it happens. The client will ask for a change to the architecture and see what it was before. However, we have not utilized this feature a lot.

I am using it to create a process document showing a process flow with a timeline.

I'm using the web version.

It provides real-time collaboration so that everyone is accessing and working on the same version of a document and that has made the project development process faster. I've tried it with a few of my team members, and we've all worked on things simultaneously. The application provided good, real-time updates of the changes that were being made. It saved us almost a week getting the final product out.

The ability to look at a diagram, rather than reading through written documents, also saves time and money, absolutely. My manager wanted a visual representation of the process flow, and Lucidchart helped immensely. I was stuck for two to three months when trying to make a visual representation of the process flow and I wasn't able to get it done. Using Lucidchart, I did it in one day. I asked for a week, but I went back with the final process flow and diagram within a day, which was really surprising. They were expecting me to take a week to build it. It has increased efficiency and productivity 

The templates are quite valuable, as is the fact that you can export to PDF, to a Visio document, or as a picture. These are valuable features for me because they give me the ability to make changes in any other product that I'm using. I'm not bound by one platform.

When it comes to documenting things like processes and systems, it's pretty good. Everything is already created via a template and then you just input your details and make the small changes as necessary. It's quite time-efficient and easy to create charts.

And it is definitely important that it accommodates both Mac and PC users so that you are not bound to one kind of operating system. In organizations there are different users. Somebody will be using a Mac and somebody else will be using a Windows PC. It's essential that the tool is created for both operating systems instead of just one.

One area for improvement is the fact that I had to create two sheets. I had to create a process flow diagram, and I had to create a timeline. I wasn't able to do that in one sheet. If they could add that kind of feature, where you could input a timeline and different types of templates into one worksheet, that would be really useful. I had to include two and then cut and paste, and that was an extra step for me.

I've been using Lucidchart for four weeks.

While using it on the web, it has been pretty stable. It would be even better if I could use it as enterprise-wide software as a service, and not on the web.

I believe it is pretty scalable but I can't judge how it would perform if it was deployed on a server, whether that server was Lucidchart's or on-premises. But my initial impression is that it is quite scalable.

It is currently being used within my team only, consisting of three people, and we are all business support analysts or service analysts. I don't have the power to decide if it will be deployed further in my organization, but I would definitely recommend it. We could submit ideas of new, cool applications that would be helpful for our organization. I'm definitely going to do that.

I haven't used tech support because it is fairly simple to use.

I went with it because we couldn't do certain things in Visio. I was Googling my use case and Lucidchart gave me templates and options that could combine to create a single process diagram with a timeline.

Switching from Visio to Lucidchart, was pretty easy. I was able to import my Visio files into the solution. That was pretty important because we had other process diagrams already created in Visio. We had to bring them over to Lucidchart so that we maintain them in a single platform.

The setup is straightforward. There was no deployment because I'm using the application on the web.

I have definitely seen a return on investment in the amount of time it has saved versus the fees I had to pay. If I would have spent a week working on a product and still not have been able to get to the final diagram, that would have wasted a lot of man-hours.

The licensing is pretty cost-effective but I haven't considered it on an enterprise level.

Visio is fine for creating charts but I found it difficult to go through the Help section and find out how to do things in Visio. Lucidchart was easy to navigate and provided an easy way to build a chart. Using Visio was very time-consuming while Lucidchart was intuitive.

Lucidchart's capabilities for visualizing and understanding process flows or workflows are pretty good. With Visio, there's one thing that is missing when creating process flows. If I have to create direction arrows from one box to another, it is easier in Lucidchart to connect them. And it is very intuitive in the sense that it automatically does so if it is a sequential process, and that functionality does not exist in Visio.

I briefly tried another tool from Atlassian but it had the limitation of only working within Atlassian's tools. That was the only other product that I considered before Lucidchart.

Lucidchart is quite interesting and an easy-to-use application. It offers you a range of templates that are ready to use. You can import your previous files from any other platform that you were using. It has various integrations that can be very beneficial if you are using enterprise applications like Slack and Salesforce, for example.

I have not tested the integrations but I expect they are quite useful because we use Atlassian Confluence and it would really be good to directly export from this application to Confluence. We do create process flows and flow charts in Confluence to make our customer base and to keep our Knowledge Base up to date. I haven't used the integrations because they have to go through a security review and be approved for use.

The biggest lesson I have learned from using it is that you need to take a leap of faith and try something new. Read the reviews, read the FAQs, and see the functionality. If you don't try, you won't get to know if it can help with what you are doing.

I am using Lucidchart to help me with learning about flowcharting and workflows. Essentially, I was creating flowcharts.

Using Lucidchart for documenting processes is great. The elements are ready to use and it is quick to do. Sharing the chart with somebody else can also be very effective.

Using Lucidchart, I was able to save between two and three hours on my project. Using other software would have required some customization but Lucidchart has some ready-made functionality that made the design process very fast, as well as easy to use.

Having people look at a diagram, rather than reading through written documents, saves me between two and three hours for a small task that might take one or two days.

The most valuable feature is the ease of use. When I was working on a chart and wanted to add arrows or new lines, I just had to drag and drop or copy and paste. These operations make it simple.

Being able to share my chart with a colleague is a feature that I really like.

When I download a flowchart as a PDF file, it breaks it up. I would like to see the continuous display of flow charts, even if they are larger than one page. What happens is that when my layout is four to five pages long, it looks like it is cut from one page to the next. Having no space would make my design look better.

After I started my subscription, I was billed and payment was automatically deducted two times. Because I was not using the product regularly, I did not plan on continuing my subscription so I raised a ticket with them regarding the cancellation. Ideally, there should be a reminder before there is a payment taken for renewal.

The software should provide additional information about the shapes that are available. For example, if I use a round shape, then the software should suggest or point out that it is normally used to represent a database. This would help new users to draw layouts that follow the standard. Explaining the purpose of each shape will make it easier, overall.

I only used Lucidchart for a short time. I was able to complete my task in between four and five hours. I will continue to use it based on my requirements.

Stability-wise, this platform is good. It provides a space to work where we can share it with others, and data can never be lost. It's great.

The performance is good. My project was saved online in less than a minute.

I did not notice any problems with scalability.

I did not contact technical support for issues regarding functionality.

Rather, I contacted them one time because I had canceled my account and wanted them to refund my last payment. It had been withdrawn without any warning. Yesterday, they responded and told me that I would receive my refund within two or three days. However, I still have not received it, nor any updates about the status of it, so I am not very happy with the support.

Prior to Lucidchart, I used Figma. I switched because the free version of Lucidchart provided more features.

The initial setup is not too complex. After I logged in, I found the starting stages a little bit confusing. However, once I figured out how and where to start, it became easier to do.

It took approximately half an hour to set up.

There is a nominal charge for the paid version of the product. It is suitable for a normal-sized budget. They have a free version available and from what I could see, there was not much difference between it and the pro version.

I think that they should add more features so that the paid users have more. There was definitely a difference but it did not affect me. However, it will affect people who work on larger projects.

For example, a user might be able to finish 80% of their work but then, to move on to 81%, they need the pro version. A user might work for between four and five hours before hitting the limit, and without warning. I think that it would be better if the limit was declared at the beginning so that the users properly understand the differences with the free version.

I evaluated both Figma and Adobe XD before choosing Lucidchart.

I found that the flowcharting capabilities were more accessible and had better performance in Lucidchart. 

My advice for anybody who is considering Lucidchart is to first study the basics, and how it can be used in projects. The product is good, but my usage in the future will vary depending on my projects and requirements. Overall, I would rate this product somewhere in the middle. Not bad, but not good.

I would rate this solution a six out of ten.

Our use cases have been mostly for software development. We use it to integrate software and for processes, like representing different business processes.

In terms of benefits, it's easy for me to communicate amongst technical and non-technical stakeholders to draw everything out so that we are all on the same page and discussions can be made. That's the most valuable part. 

Documenting complicated workflows and technology integrations so that we can go back to it has also been a benefit. And without having to dig into a lot of technical, the codes, the documents, I can simply understand on a high level what's happening. 

The features where you can draw the business process diagrams and flowchart and where you can control the ERD diagrams are what I find the most valuable.

I find Lucidchart's capabilities for visualizing and understanding process flows and workflows to be pretty good. There are a fair bit of choices between different visualizations, so it's pretty flexible. Their examples and knowledge base is good. I'm finding that really to be valuable.

It's important to us that Lucidchart accommodates both Mac and PC users because I use both devices.

The ability for people to look at the diagram rather than reading through written documents saved time, and as a result, money. If the diagram is good, then it quickly gives you understanding. It saves time.

Lucidchart helped to realize efficiencies in the projects we use it for. It's been pretty user-friendly so far.

In terms of improvement, there can be more templates. There are good templates but there could still be more.

The ones they have are pretty general. It would be good to have templates for real business needs. It would be a lot easier if they had use cases that people could relate to. There are templates, but they could provide examples of real use cases.

I have been using Lucidchart for two to three weeks. I use the web-based version.

So far, the stability is pretty good, but sometimes when I load up a new template or something it takes a while for it to load. It can be a bit resource-intensive. Sometimes it becomes a little slow, but I haven't had real problems. I'll probably find out more as I start using it more intensely.

It has APIs and integration you can do. But I haven't tried to scale it yet. 

I haven't needed to reach out to technical support. I only had a call from the account manager, and that was really helpful. He showed me a lot of knowledge bases, templates, and things like that.

I have used Visio. The migration to Lucidchart was very easy because it's pretty much the same.

When it comes to intuitiveness and ease of use, I only used Visio in the app and sometimes you have to load up the app and it can take time to get started. So compared to that, because it's web-based, I find Lucidchart to be easier and quicker.

I briefly used Draw.io. Whenever you need to do something quickly, you just log in to it, but I haven't used something for a long period of time or for a lot of different projects.

The initial setup was pretty general. It didn't take much time, probably half an hour to log in, go through and understand the different tabs and everything.

It's a good tool and it's easy to get started with. It's web-based and has a good knowledge base and templates. It will meet your needs to get something up and running quickly.

I would rate Lucidchart an eight out of ten. 

My primary use case is for drawing technical diagrams.

I'm an engineer so I create process diagrams. 

Before we had people on Visio and Lucidchart. Now we still have some people on Visio and we can seamlessly trade Visios between machines. I anticipate that we're all going to Lucidchart.

Lucidchart provides real-time collaboration among users so that everyone is accessing and working on the same version of a document. Most of what we do is document our platform and then change it to show what it would look like in the customer's world. We're a cloud company, and our customers want to know how they connect to our cloud. We changed those diagrams to show how things would fit into the customer environment, to go from access from the customer environment to ours, and we collaborate on that. We may have a voice architect, a data architect, and an end-user architect all on the same call, and we're chatting and changing things as we go, and sharing it through Zoom or doing it through version control. It really depends on what we're going to do.

The real-time collaboration has saved us time. I have collaborated on two diagrams so far and it made it easier.

The ability for people to look at a diagram, rather than reading through written documents saved time and as a result money. Nobody reads. People look at pictures. Imagine trying to read through a diagram that's typed out as an explanation versus looking at a picture. If you look at a picture you can just get it, but with a diagram, you just understand it right away because you can see where things connect. Trying to read that, the human brain doesn't work like that. We work looking at pictures and Lucidchart is a really effective tool to help illustrate those pictures, to explain very complex technical ideas to other technical people. We can do immediate sync and realize, "Oh, it connects like that. Okay. We're done. Next."

We're a cloud company, so we have to overcome technical objections to advance the opportunity and help the customer. If we make it right for the customer and we help them, the money comes. We don't need to focus on selling. We just explain, share, and solve, and then eventually money will come.

I was using Visio before because the benefits of graphic representation of data are obvious. The ability to import Visio diagrams is really helpful because a lot of customers that are on Windows are still on Visio. It's such a pain to install Visio on a machine. If it's a Mac there are requirements and it takes a lot of RAM and it bogs down a machine. This doesn't bog down anybody's machine. It's just to have this web.

Lucidchart helped us to realize efficiencies in the projects we use it for. I can show people pictures, and I can change things in a meeting and then email it by the end of the meeting. Because most places we go, especially now with everybody in-home office, I'm going to have great internet access, and that just makes it easier to be able to change things quickly while we're in a meeting and go, "Oh, you changed this. Oh, okay.", and then send it to them as a proof and send it as a PDF or send them a link. That works great. That saves time and accelerates a sale.

The most valuable features are: 

• The network
• Great network icons
• It's easy to use.
• It's simple.
• It's easier than Visio.

Documenting things like systems and new teams is fantastic. It's even easier when you're doing process stuff. You just drag it out and use it.

Its capabilities for visualizing and understanding process flows ad workflows are very good. It's every bit the equal of Visio and that's a compliment because Visio has been developed for 20 years and Lucidchart is relatively new compared to Visio. It's every bit the equal of Visio. I haven't found any feature that I haven't needed yet.

I do not use it for integrations with Atlassian, Salesforce, Microsoft, or G Suite but I think that would be super handy. 

It's important that Lucidspark accommodates both Mac and PC users. We're a diverse company. I'm on Mac, other people on my team are on PCs and we just use whatever we're most comfortable with.

As far as I know, LucidChart can’t be automated with Visual Basic .Net like Visio.

I have been using Lucidchart for years. 

The stability is flawless. I haven't heard of any stability problems from anybody. And we're a cloud company, so we're uniquely sensitive to that. It has to work all the time.

There is no downtime.

I haven't encountered any slowdowns at all. It's a modern web solution. It's going to scale. It uses the same technology like Google and Amazon and every other cloud provider. It's going to be fine. Scalability shouldn't be a problem.

There are at least 150 people like me using it. We don't require any staff for maintenance. It's a browser app, we don't have to do anything but grant access. It's access management, that's it. Zero. There's no install. It opens in a browser.

I'm sure we will increase usage. As we grow, there'll be more licenses added. I can't imagine why we wouldn't add licenses as we gain employees.

We haven't had to contact their technical support. 

I switched from Visio. I use a Mac and the migration was simple. I just imported old Visio into Lucidchart. It's simple and effortless. The ability to import all these files is important to us. 

They're both good products but I use Lucidchart because I'm on a Mac and it's easier to use.

The initial setup was the simplest ever. A child could do it.

It's a web browser. If you can't do that, you don't need to do anything. If you can start a web browser, you can use this thing. The online help is really good.

The implementation consisted of me opening a web browser. Got it added to my Okta tile. That's about it.

We see ROI because it's cheaper than adding something to the Microsoft suite. Instead of getting Visio, we have Lucidchart. We're not buying Visio anymore.

I didn't evaluate other solutions. I went straight to Lucidchart because it came so highly recommended.

My advice would be to just buy it. You don't need to look at anything else. I wish we'd done it a long time ago.

I would rate Lucidchart a ten out of ten. 

I used Lucidchart to design flowcharts for my APIs. 

Lucidchart was able to help me design the flow of my APIs. They are quite complicated with many conditional flows and many multiple-table interactions. It would have been difficult for me to jump to the code directly, without having the clarity given me by using Lucidchart.

The problem is that it can be difficult to think about exactly what needs to be done, which is why I started using Lucidchart. I thought that it would be better if I have a pictorial representation of the flow that I wanted to implement in my system. After I had this visual, I went on to start coding it.

I have definitely realized efficiencies in the projects that I have used Lucidchart for, and it has had a major impact. As I am designing the flow of data through an API, I sometimes forget to handle some of the base cases or some of the edge cases. More importantly, there could remain some endpoints that are unfinished, or there could be some endpoints that are broken. However, if I am using a pictorial representation, such as with Lucidchart, I always know that at each particular point, I have not missed an aspect of the design that would explain what happens when a particular condition occurs.

Lucidchart's ability to create a visualization that people prefer to look at, over reading written documents, has definitely saved me a lot of time. Moreover, it has helped to make my code bug-free because I no longer have broken endpoints. For example, the system that I am working on now is pseudo-transactional, which is the model for the flows. This means that I should have a rollback mechanism if some particular condition doesn't succeed.

It is easy to check for a particular condition using a standard If and Else combination in code, but there are some scenarios in which there are nested conditions. Solutions need to implement these as well, which is more difficult. However, this is where Lucidchart helps a lot. On every particular flow, it asks me to design a new system that includes an endpoint.

I have experienced a 40% reduction in development time because I don't have to search for the use cases during the coding phase. Specifically, I don't have to search for the edge cases or the base cases because they are designed in a pictorial representation that is easy to follow. I just have to look at the diagram and write the code.

I may write a best-case scenario when I get the data, but the nested decisions or the conditional statements remain unhandled sometimes. There is always a question of what will happen to the flow if something specific occurs, or in some cases, does not occur. For example, if something is missing from the database or one of the tables, it can be difficult to forecast what the consequence will be. In cases such as this, how you react is something that needs to be defined. You should know what will happen, even when conditions result in the worst case. This is why it is best to have a pictorial representation. It will allow you to easily design fallbacks for the system.

It is important to me that Lucidchart accommodates both Mac and PC users because sometimes when you switch companies, they use a different operating system. At this point, I'm using Linux and Lucidchart is compatible. At some point in time, I may change to another organization or even just change laptops, so I need the functionality to work properly on the other operating system.

The most valuable feature is the charting, which allows me to visualize the workflows that I will be coding.

The flowcharting feature would be improved if it had some kind of prediction capability that helped to create the diagrams, such as the ability to automatically join components with my database. Another example would be having it smartly or automatically add or join conditionals.

I only used Lucidchart for two or three days before my trial subscription expired.

I did not experience any issues with stability or performance.

This product is highly scalable. I didn't have the opportunity to use the presentation feature or collaborate on designing a flowchart or UML diagram or database schema, otherwise, I could have compared it and looked at the behavior.

I have not been in contact with technical support.

Prior to Lucidchart, I did not use a similar product for this task.

The initial setup is not complex. I just used the website.

This is not a time-consuming process and I was able to start using it in just a few minutes.

I have only used the trial version and have not yet paid for it, or explored the pricing options.

After performing a simple Google search of some flow design tools, Lucidchart was the first result. I tried it and found that it was easy to work with. I've yet to explore the pricing and have not looked at other products.

My advice for anybody who is considering this product is that if you have business-related documents that you use to implement a solution, it generally takes a lot of time to build. But, if you're using Lucidchart and you have already designed the flow, including a diagrammatic or pictorial representation of what the flow would be like, then it will reduce the time required to build it. Also, the system will be better.

I would rate Lucidchart an eight out of ten.

Professionally, I am involved in marketing and I use Lucidchart to create campaign flowcharts. One of the specific things I do is create process workflows.

Lucidchart has features for documenting things such as processes and the product is very nice in terms of creating the flowchart, but it appears to lack the ability to process handwritten or textual documentation. I'm not sure if this is possible, so I would rate the capabilities a seven out of ten.

This product has very good capabilities for visualizing and understanding process flows and workflows. I would rate it an eight out of ten in this regard because we can create very good process flowcharts.

Having people look at a diagram rather than read through written documents has absolutely saved us time and money. I estimate that it saves us two hours per week.

The most valuable feature is the ease of use. The usability is very nice in terms of flowchart components that are available.

I would like to see more flexibility in terms of the components that are available. For example, I was not able to create a freeflow shape and I did not have the option to create a straight line without an arrowhead on at least one side. I only had the option of having an arrow on one side or the other, rather than a simple line. Adding these few things would make sense but overall, it is fine.

It would be really helpful if we could create a process flow based on a Word Document or a PPT file.

Having integration with a CRM would certainly help. For example, it would be better if we could extract the fields from our CRM when we are creating a process. 

I have been using Lucidchart for approximately four months.

The availability of the application is 98%. 

At this point, I am not sure of how scalable the product is.

Prior to Lucidchart, I used Microsoft Word and Microsoft PowerPoint to prepare flowcharts. I switched because it is easier to build flowchart diagrams.

The initial setup is straightforward. It is a web-based application that is easy to set up and easy to use. Getting started with inserting diagrams and workflows is not something that I found difficult.

It will take another two or three months to see ROI but as of now, we are happy with the investment.

The price of this product is a little bit high. It is probably 20% higher than what I expected to pay for such a solution.

I have not yet integrated Lucidchart with other products but this is something that I plan to do in the future. I would like to integrate it with Microsoft Teams.

My advice for anybody who is considering Lucidchart is that it's a very good tool for creating processes and documenting flows. It is plug-and-play and very easy to use.

I would rate this solution an eight out of ten.

I started using it for projects that I have to deliver at university. I see it more as a collaboration tool where you can create things, present them, and you can do idea maps. For me, it's mostly a graphics tool. If I had to present something that represents a hierarchy or a process, I could use it as well.

The ability for people to look at diagrams, rather than reading through written documents, saves time and money. It makes a presentation even easier to digest. It's faster.

The sticky notes are among the most valuable features. Also, the fact that it has templates so that I don't have to do things myself, starting from scratch, is very helpful. In addition, it's really easy to use. You can add stuff by clicking, without having to go to the options. You just click on something and the options you can use appear. So in general, what I like is how simple it is to use, and the templates.

The fact that it is compatible with both PC and Mac is important. I am a PC user, but I work with people who use Macs.

In addition, the fact that you can collaborate online and modify things in real time helps a lot. If you had to send things to a friend it would be a little more complicated. It saved me about five hours, due to the fact that we didn't have to send things back and forth.

One downside is that you can only modify things online, but when you download work, you download it as an image. It would be useful to have an option to modify it locally.

Also, in the web version, when I'm trying to log in it takes a while to load. It shows you a progression bar and that it's loading a document, but if it worked a little bit faster, it would be easier. Loading the projects I'm working on takes a lot of time.

I started using it about three or four months ago.

It's pretty stable. I haven't had any problems with it.

I would give the scalability a five out of 10. You have to download an image, which doesn't work as well.

Tech support is pretty good.

I used some online tools, but I don't remember what they were called. When I was looking for a tool to help me, I found Lucidchart easier to use, without a requirement to purchase it. The other tools ask you for your credit card to try the free trial, and I didn't like that. That's why I chose Lucidchart.

Setting it up was easy. I just created an account and started using it. It wasn't complicated.

My return on investment has been on hours spent. Going back and forth on documents is not only tiring but it takes a long time to complete a project that way. The ability to look at things in real time makes it a whole different experience. It makes work a little bit faster, helping you to more quickly finish stuff. It makes it easier for a team and makes projects easier to do.

I only use the free version.

Try it out, because it's really good. It might be good to download the desktop version. The desktop would be easier because it doesn't take as long to load. But overall, it's good.

I rate it a nine out of 10. The reason it's not a 10 is the load time. But other than that, everything is good.