Lucidchart Reviews

I have two main use cases. I am an IT architect, so I'm drawing IT architecture with Lucidchart. The second use case is that I'm using it to build some business models to describe my customers in a single slide.

It's a SaaS solution.

It's good for teamwork. If you need to collaborate on a certain drawing, whether a business process, or architecture, or anything else, having the team on the same platform is good. 

Also, the ability for people to look at a diagram rather than reading through written documents absolutely saves time and, as a result, money. An image is worth more than a book of words. It's impossible for me to quantify the savings.

Lucidchart helps realize efficiencies in the projects I use it for. For example, I will use Lucidchart for each of my customers to describe their business processes. For efficiency, it's really good in that sense. I would estimate it increases my efficiency by 30 percent.

The templates are good. They eliminate creating something from scratch and allow me to create from a framework. That saves time.

For documenting processes and systems, I would rate the solution a nine out of 10. I'm not aware of any other software that is as usable as this, because of the templates. They make documenting these things really easy. And when it comes to visualizing and understanding process flows or workflows it makes things easy to understand.

It's also integrated with Google Drive. This is mandatory because all the content I produce is stored in Google Drive. If this was not directly linked to Google Drive it would be a pain.

The fact that Lucidchart accommodates both Mac and PC users is also important to me because I'm using a Mac. If it didn't work on Mac I could not use it at all.

Perhaps it already exists, but if there were software to install the solution on a Mac, that would be helpful. I see that it's not in the App Store, so that's something that could be improved.

I have been using Lucidchart for one month.

I have never experienced downtime, so it has made a very positive impression.

Because it is a SaaS version, it should be really scalable. But that's just a guess because I haven't had to scale it, given that I have just started using it. But I will use it more and more with my customers.

I have no idea how many people are using Lucidchart in our organization, but I can imagine that all the solution architects would be using it. That would amount to 10 percent of the company using Lucidchart.

I have not had to use their technical support.

I switched from PowerPoint because in PowerPoint you have to build everything, while in Lucidchart it's already there with templates. It's easy to use.

Because it's a SaaS, the setup was quite easy.

Leverage the existing templates. Doing so is like taking advantage of someone having already done your job.

I rate it a nine out of 10. I would love to have the software on my Mac. That would make it a 10.

I'm a software engineer and one of my tasks is to design a system for how data will flow and how things will be organized. That's what made me start using the solution. If I go one step deeper into this project, I will need to make database-specific diagrams, including class entity and relationships diagrams.

I use it whenever I have to start any new project, any new REST API, any new system design, or microservices. That's when Lucidchart is the primary tool to work with.

Lucidchart is a SaaS-based solution.

Previously, I used to draw diagrams on my notebook, and sometimes I would make PowerPoint presentations. After getting to know Lucidchart, I have been better able to convey my ideas. I'm able to show what I'm thinking and how I'm thinking, including where I'm planning to put the instances, where I'm planning to use the database, and what I want to include in the database. I am clearly able to show these things to the rest of the team. It is super good.

As a result, it has saved me time, on the order of at least 50 to 60 percent, because of the ease of use. In the long term, if I save that kind of time, and the rest of my team members are able to contribute ideas on the diagrams, it's obviously good for efficiency. I can now focus on other things. I can really focus on the code, which it would have taken a lot more time to get into.

The real-time collaboration, where everyone is accessing and working on the same version of a document, is also good. It is easy to understand what other people have done, and it has saved us time. We used to do everything on whiteboards in the office or wherever we met. 

In addition, the ability for people to look at a diagram rather than reading through written documents is helpful. Who reads documents anyway? Rather than reading something and creating imagined diagrams in the mind, why not just get to a diagram directly? That saves a lot of time. If I was spending four hours on something like this previously, over the course of a couple of days, I am now spending two hours on it. That amounts to a significant amount of money saved.

It's very easy to use. I didn't go through any tutorials or any documentation. It was very easy for me to start. It is intuitive. Right after logging in, I was able to quickly just drag and drop and do the things I wanted to do, without any prior knowledge of the solution. The intuitive design is my favorite part. I have really enjoyed it, so far. On the left panel I can see everything that I can imagine needing. On top of that, if I miss something, it's still there, I can still access it. It has everything I want.

It makes hierarchies easy to understand. It's not that I haven't seen this type of feature anywhere else, I have, but it's sleek and simple and has fewer colors and that makes it easy to grasp.

It's capabilities for visualizing and understanding workflows make doing so very easy. 

Another positive is that it allows me to share things with my team members and get their input, and then they can also modify it per their requirements. That is good for the overall process and for teamwork. That part is super smooth, and that's while we have been in a culture of remote work because of the pandemic. We don't know when it will be behind us forever, so Lucidchart helps me to build confidence in my design. Using the solution, the designs are not only in my mind, they are in a document, and the rest of the team can always see it. In the current COVID-19 scenario, it is the best thing for sharing ideas, for sharing the designs, for architects, for senior engineers, and everyone.

The fact that Lucidchart accommodates both Mac and PC users is also important because different teams use different environments and systems. It's easy to communicate and there is no barrier due to the user's system, and that's always good.

Although it comes with a lot of pre-existing tools, it would help if it had some more design templates. By now, they must know what kinds of things people are trying out, and that should help them create more templates. I would also like to see a little more automation.

I started using Lucidchart a month ago and I'm on the demo version.

The stability has been good and the solution has been efficient. It's my primary charting tool.

As of now, it's difficult for me to talk about its scalability. In time, I'll be running into different, more, and larger diagrams. For now, I haven't felt any kind of lag in the existing environment. I haven't had to think about whether Lucidchart would be able to handle a lot more data.

I have not had to use their technical support yet.

Setting up Lucidchart was easy and smooth. There was nothing complex about it. I was using it after about 10 to 15 minutes.

So far, there has been no maintenance involved.

So far, the investment has been good in terms of time and learning. It has given me good value in return, in terms of time savings and better communication with the team, which, again, has resulted in efficiency and time savings. Time is money, so it has helped me to save a significant amount.

I tried Gliffy but I didn't find it that attractive. Lucidchart has a better UI and UX. The sign-in time was quick and the process was easy and I was directly able to get into the content I wanted to work on. Exporting is also better.

The biggest thing I have learned using Lucidchart is that it's always better to visualize, and help others visualize, what you are imagining or thinking, rather than sharing text or a document. It's on point. The diagrams help. I don't think anybody is interested in reading docs anymore.

I haven't tried any of the integrations so far, but it is good that those capabilities are there. I'll definitely use them, as required by my use cases. 

I have shared Lucidchart work via emails and invites, but it's good that it has a Slack integration because our company is using Slack. I intend on trying that feature, as Slack is good for informal communication. It will save time.

Everybody should be made aware of Lucidchart. People are aware of it already, to some extent, but everybody, including college students, should know about it. It just helps. 

If my use cases run into more complex scenarios and they need more features, I would definitely not hesitate to go for a premium version of  Lucidchart.

I use Lucidchart for creating journey maps and educating customer success managers on best practices when it comes to managing customers, relationships, and difficult conversations. 

People are visual, so I typically try to visualize what I'm trying to say and Lucidchart makes it easy.

As a Mac user, and with most people in the area using a Mac, it is important to me that Lucidchart accommodates both platforms.

Lucidchart is really useful for mapping out processes, even if you're just trying to think about how to write them out or relay an idea to other people. Being able to draw it out is very helpful.

The organizational charts for visualizing and understanding hierarchies and relationships are very simple to draw out, then share and quickly make edits, according to feedback.

Lucid's capabilities for visualizing and understanding process flows are good, as you can use layering on top of your ideas. There are also so many templates that I can start with, I don't have to start from scratch when trying to visualize the concept. It's very easy and clean to use.

I collaborate with other team members for assessments of clients' customer success teams, playbooks, and education. The ability to do this absolutely makes our process faster, mainly because you can visualize what you're trying to say, so people understand it faster.

I'd say that it cuts the amount of time we spend in half because you don't have to write emails back and forth. You can see what they've changed, even in real-time.

Using this platform has helped me to realize efficiencies because I can visualize what I'm trying to tell the person. Instead of writing it out or taking a long time trying to figure out how to do it in PowerPoint, I can just drag and drop so many different images to convey what I want to say into one page, as opposed to taking multiple pages or wasting time trying to figure out which icon or how to draw something out when they already have templates in there.

The most valuable feature is the ease of use, and just being able to drag and drop. Although it is easy to use, it has so many capabilities that you can make it as complex as you want.

There are many templates that I can start from, which is another valuable feature.

It allows me to look at and compare different versions of my documents, which is something that I do to look at the high-level changes when I'm working with a colleague. When I'm collaborating on work for a client, it's really important to understand what it is that the customer wants to relay to their team. Even if we're on a task like writing a blog, it is important that we're working together to make sure that we're visualizing what we want to convey to the audience.

There is a lot of good training available.

The layering is something that can be improved because sometimes, it is confusing for me when I'm trying to get to the layer that I want to edit.

When using the interface to maneuver about the axis, I struggle sometimes because I want to move only one line, as opposed to the entire sheet that I've just created.

I have been working with Lucidchart for two years.

This is a very stable product and I've never had an issue with it.

It is very good in terms of scaling because you can save folders and content, and you can share it easily. I'm a small consulting firm and there are just three of us. One is an advisor and the other helps build the assessments and playbooks.

If my company grows and I get more clients, then I will expand my usage of Lucidchart.

I have been in contact with technical support and it was fine. I'm paying the lowest tier and I don't expect them to get back to me right away, which is fine.

I have used other similar products but I have given up. I feel this one is just very simple to use. For example, I have used Visio, PowerPoint, and I've dabbled with Bizagi but I really disliked it and it's super expensive. I quickly dropped that one. I've also played around with MURAL. 

Specifically, with Visio, I used it years ago but I hated it. I found it complicated to use and also, they may not have had an Apple version at the time for the Mac. I was very happy when the company that I was working for introduced this to me.

What I really liked about Lucidchart is the ease of use. I went to their conference and I thought that it was well put together. I really liked the content, and it's stuff like that that matters.

The company that I used to work for performed the initial setup for me. Then, once I started my own company, I just kept using it.

I have seen a return on investment with respect to time, although I don't have enough clients yet to be using it as much as I wish I could. My return comes from creating playbooks and assessments and visualizing.

The pricing is very reasonable, and they have a free trial available that you can play with. 

My advice for anybody who is considering this product is to take advantage of the free trial. Use the templates and they have a lot of good training available, so take advantage of it.

The biggest lesson that I have learned from using Lucidchart is that there are a lot of templates and ways to be efficient by using a platform.

I would rate this solution a nine out of ten.

Primarily, we have been using it for collaborating with other team members and documenting the work that we are doing as a team and organization. Its two main functions are to document and collaborate. 

We have a common place where we can collaborate and keep track of documentation. That has really been useful.

We are using Lucidchart a lot for documenting things, such as processes, systems, new teams, etc. Its ability to document processes is great. Some of the major pluses are the sheer number of templates and the flexibility in the types of things that you can document. This is a benefit because we are able to structure it in whatever format we want. So, we can take a template that maybe was designed for something different and not have to create it from scratch. We just modify it for our purposes.

The solution’s capabilities for visualizing and understanding process flows or workflows is pretty good. This is one of the primary functions that we use it for, and it has worked out really well. They have a lot of very intricate templates that fit different use cases, which definitely helps.

We don't necessarily do everything in real-time, but that clearly is important. The fact that we are all able to do it in real-time allows us to have a dynamic discussion around a topic, whatever we are discussing. That is the key. Otherwise, it would be, "Hey, review this document, and we'll hopefully talk about it later." The tool wouldn't be anywhere near as valuable if we didn't have this kind of core function, which has saved us a significant amount of time. Shuffling documents back and forth would have taken a lot longer.

The most valuable feature is the ability to share particular boards or charts that we are creating. That is really key for us. 

Lucidchart’s organizational charts for visualizing and understanding team hierarchies and relationships are very good. I am very happy with the templates and the way that they are designed. We can tweak the templates for our own purposes. There is a large enough variety of templates with different use cases that we can usually find something that will fit.

The collaboration tools are fine, but the ability to share sometimes becomes difficult, specifically around permissions. It says somebody can edit and view, but they can't necessarily make all the changes. That can be confusing for some of the other users.

The speed needs improvement. The reloading time sometimes is quite significant, especially if the computer that you are running it on is kind of bogged down with a lot of windows, running other tools. It can be a bit challenging.

The interface could use improvement. When you try to select or unselect items, sometimes it gets very glitchy. It is not clear what you are trying to do.

There is a lot more functionality that I am finding that we haven't even scratched the surface of yet. Part of the challenge is it has more power than we know about, and there is not really great support in terms of learning the tool at that level, other than maybe watching YouTube videos, etc. That is how we're learning it right now.

I would like to see a grid that outlines functionality. Sometimes, you don't know what you don't know. So, if there is a grid that identifies all the features and functions, then you can drill down into video explanations of each one of those. That would be the optimal thing for us. We could then go in and explore, and say, "Okay, this is a function that we definitely could use. Here is a video that explains how to do it."

I have been using it for about nine months.

Performance-wise, in terms of stability and reliability, I would rate this solution as a seven (out of 10).

It is pretty scalable. I don't have any issues around the solution's capability.

While most of us are PC users, having the flexibility to accommodate both Mac and PC users is important because you never know who will be coming onto the team.

Everybody in our company uses Lucidchart, as there is a senior-level person involved. Right now, there is one primary user (me), as well as six to eight people who are collaborating using the tool.

The communication with sales has been pretty poor. They have been spotty in terms of response. So far, that has been our problem with it. We were in contact with one of their representatives, but he just kind of disappeared one day and we couldn't find him anymore. He has not been responsive to email.

We still use Visio in some capacity. I am not sure that it is because we couldn't have switched. We just don't know all the functions which exist within Lucidchart.

Lucidchart is pretty straightforward to set up. It is not a very difficult tool to use. 

The setup was pretty fast. There was not much to do.

It has been a valuable tool. It provides time savings. It also adds values with the ability to ideate around ideas and things as a group, collectively being online and live. 

The whole discussion around collaboration is key to realizing efficiencies. That is why we are using it. When we are collaborating live, we are able to discuss the chart and what is happening in our work process. We can identify other people's perspectives and get ideas during the meeting, then make those live changes to the process on the screen. So, it helps us in identifying potential solutions.

We did look at MURAL and a couple others on the surface, but we felt that there were more options available with Lucidchart. The main thing was the amount of templates and features that we could see with Lucidchart. It just seemed like a more robust solution. That is why we went down that road.

We tried Lucidspark because of the announcement that they made when it came out, but we haven't really used it to a large degree. In many ways, Lucidspark had a lot of similar functionality to Lucidchart. At least in the way that we are using it, we get the same experience through Lucidchart.

We are a consulting company that works with CEOs. In many cases, we are recommending products. In a lot of situations, Lucidchart could be a useful tool for organizations that we work with, and we would definitely recommend it to them. However, for it to become a really useful tool organizationally, you must have somebody walk you through a process of how you would embed it. I don't think that they have that.

Most people are visual first and prefer that as a way to communicate.

In the future, if there is an opportunity to do so, we would potentially increase usage. We have to learn more about how we would utilize the tool, but we are not opposed to increasing usage. 

I would rate this product as a seven (out of 10). 

We use it for making flowcharts. We are using the iOS and PC views to make mock-ups and wireframes.

I'm able to create a mock-up and then share that with a person on the other side of the world for his or her review and commentary. We're then able to easily understand how the mock-up or flow should work, based on sharing and using Lucidchart and the commenting back and forth between people.

The real-time collaboration among users, so that everyone is accessing and working on the same version of a document, has made it more efficient for multiple users within our organization to review the same mock-up or wireframes simultaneously, and comment on them to enhance or improve them. The real-time collaboration has saved us hours of time per week.

We also use the solution’s ability to compare versions of documents. It's important to understand who, on the team, is responsible or has version control. In sharing wireframes or mock-ups, referring back to previous versions or iterations has been helpful to understand how things have progressed to the current state. This feature is important to understand how a document or flowchart has continued to improve.

The ability for people to look at a diagram, rather than reading through written documents, has saved time and money, but at this point it's hard to put a dollar figure on it. 

An example of the kind of efficiencies it provides in projects is that it has saved us time in reviewing a mock-up for a mobile app. Being able to share those mock-ups back and forth between our product and development teams ensured that the mock-up was meeting the desired end-state. It probably saved us a day, eight hour's worth of time, over the course of the last two or three months.

The wireframe and mock-up features have been the most useful so far. It's easy to create the mock-ups and then communicate to our development team what they need to look like.

Lucidchart's capabilities for visualizing and understanding process flows or workflows is very good as well. I'm able to easily use any style of box that I need on a flowchart, to effectively communicate to our development team.

It is also important to us that Lucidchart accommodates both Mac and PC users because we have both within our organization. To efficiently and effectively share charts, wireframes, and mock-ups between users, it's important that Lucid supports both platforms.

I've been using Lucid for the last six months.

The performance has been great. There have been no issues with performance or stability at all.

In our limited use case, we have about 10 to 12 different flowcharts or wireframes or mock-ups that we've done, so the scalability has been fine. I don't think we're a true judge of scalability, given we've only had a few months of Lucid experience.

We have four users using Lucid in our company, from platform development and product management. At this time we don't have plans to increase usage. Maybe as we add additional staff, that is something we will take a look at.

We have not used their technical support.

We have used draw.io as well. We switched to Lucidchart because of a preference for it on the part of the VP of our product team.

Our primary driver was price. We chose Lucid based on the price comparison between it and draw.io. I don't know that feature functionality was strongly considered. Lucidchart was about 15 percent cheaper per user.

I watched a couple of help videos, but I didn't find the setup very complex. It's fairly intuitive and easy to use. The setup took a couple of days. I did it by myself, using online help and whatever I found in the help portion of the application.

It doesn't require any maintenance on our side.

It has saved us time. Although it's hard to quantify how much, it has saved us time being able to share wireframes, the mock-ups, and the flowcharts that we need to effectively communicate to our larger development team.

I would like to learn more about Lucidspark. When that was released, I was surprised to learn that it came with a separate subscription model and was not included in my existing Lucidchart subscription. I do think the mind mapping or brainstorming features within Lucidspark are something that we can take advantage of but we just haven't found the money yet to buy a subscription.

I have used Visio in the past, but we do not have Visio as part of our Microsoft license currently. We never had the intent of using Visio.

Lucidchart is far easier to pick up and use than Visio is. Visio is better suited, if you've had some background or a training course on how to use Visio, whereas Lucid's much easier to just start "playing with" and continuing to understand how it works with continued use.

Compare Lucid to the other providers in the space, whether it be Gliffy, drawio, or Visio and understand how they export and share work with other team members, and which is easiest to use.

I do a lot of strategy stuff with it:

1. Mapping things out that way. 
2. Laying out product plans and roadmaps.
3. Visually showing people some of that information.

I use it for general mapping, more like a canvas. I'm a single user who uses it for our company for a very specific need.

We are using Lucidchart through the web.

Lucidchart's capabilities for understanding workflows is high. I use a couple of different programs, like MindManager, and what I like about using Lucidchart is that it is all web-based. So, I can quickly go into a web browser, drag and drop a bunch of files, pictures, or notes, draw some flow lines, and rapidly be able to create a visual representation of what I am trying to do. As a product manager, I can quickly organize thoughts that way and show people what we are working on.

I do more show and tell with it. We don't really collaborate too much. We are mostly just sending, "Here is where we are right now with this." We don't really collaborate on the same document, which I know could be a really powerful function. We just don't use it that way yet. 

I can throw everything into a window, copy and paste images, and then quickly add flow lines. Instead of using a bunch of Word documents or Excel spreadsheets, I often compile a lot of data or images into a single document, then use links in the comments or attach to pictures that help me go to that source. For example, if I am doing a competitor analysis or looking for visual inspirations for new product development, I could say, "Here is where this originally came from. We can research this product or identify what this competitor may be doing," then have a direct link. It is very visual, and that is the best part of it. So, I don't have 20 different Excel sheets on competitor analysis, instead I have one big document showing a bunch of images of a competitor's stuff. 

A feature that I would love to see on Lucidchart is the ability to collapse information and expand it out. If someone's looking for a reference to what I'm talking about, MindManager is an example of how you can collapse data down. The best part of that solution is I can have very large maps, but simplify it visually for people. Then, if we talk about it during a meeting, I can expand it out with a lot more data that can be provided. Whereas, with Lucidchart, I need to have a big canvas. Oftentimes, it gets really large and it's kind of overwhelming. If I'm in a presentation that I'm sharing, such as phased releases of a product line, it can be overwhelming if I have 100 pictures on there. There is too much going on, as far as comprehending it.

It would be nice to have more features that help me visually present information. Since I use it as a canvas, my use case for it is probably very specific. I use it as a way to present information to people visually on a large mind map. So, it would be nice to be able to have more graphical things to clean it up, like a header, banners, or something to help draw attention to certain areas. I would also like more infographic-like features, because I am kind of limited to float chart shapes. This makes the solution a little cumbersome.

If I have a presentation on a new product line to my board. I wouldn't want to use Lucidchart because it still looks like a real rudimentary flow chart. Whereas, if it gave me a bit more control over the visuals, I would be able to throw a bunch of information in it, rough it in, go back and clean it up visually, and then make everything pop out now that the flow has been laid out. That would be really nice to have. That has always been the downfall for me: It still lacks that visual. Usability is really high, but visually, it is still lacking.

I have been using Lucidchart for about a year.

I am the only one driving it right now in the organization, but I certainly think there is more potential for it. I have been kind of testing it out.

The technical support was good, but I haven't used it for a long time.

Lucidchart is better than keeping a bunch of Excel spreadsheets, which I end up losing or haven't named correctly. This way, I can visually see the work that I have done, the competitors, and quickly attach images.

I came across Lucidchart when I was searching for something like a whiteboard-type system, where I could throw a lot of information on there and present.

I am satisfied with the price and features that I am getting out of it.

The pricing and licensing are fine. It has a lot of features that I prefer over some of the other programs, which is good. Being that it is web-based, I feel that it is acceptable that it's on a monthly pay basis. However, I think I pay on an annual basis, which is fine with me.

We have existing solutions, like Visio and MindManager. Lucidchart is way more versatile than Visio or MindManager; it gives me more freedom to do more with it. Lucidchart is a direct replacement for Visio. Lucidchart is easy to just pull up if I'm at home working on my tablet. I don't have to have a direct license, like I would with Visio, which would need to be downloaded. So, if I were to deploy Lucidchart to the rest of my product development team, we don't need to have it downloaded, like Visio, with a Microsoft license. We can just go online and use this web-based program.

I use Lucidchart daily. We originally intended to have this solution transfer to engineering as well as manufacturing for their purposes, but they are continuing to use Visio because it is already deployed.

I don't quite understand how Lucidspark is differentiating other than it looks simplified. I don't understand why I would want to use their other program. Right now, it looks like it is included, but I don't want to use it because it looks like it limits the features that I can have over the regular Lucidchart.

I love the program as it is so far. Being able to link comments and things to images has been fantastic for me. For me, using it as a solution for whiteboard, canvas-type, thought-thinking, mind mapping has been fantastic.

I would rate this solution as an eight (out of 10). Feature and functionality-wise, it is fantastic. I just wish visually that I had a bit more control to polish it up.

I use it for the WBS tree diagram, the work breakdown structure, and for divisional workflow mapping. I also use it for whiteboarding sessions with my team. And I have used it for an operational requirements matrix. Our company has used it for making a company organizational chart.

It makes collaboration easy. It makes presentation easy. The real-time collaboration is super-helpful.

It has saved me time on the order of 20 percent for project planning. Given that there are three people involved, a project manager and two project coordinators, that is significant because a project takes two to three months to plan.

Also, the ability for people to look at a diagram, rather than reading through written documents, has saved time.

• Ease of use 
• Pre-existing templates

Ease of use is especially critical because if I am conducting brainstorming sessions with my team, I have to be able to quickly put things on the monitor so that I don't lose their attention and focus. Ease of use is definitely helpful when I do that. With COVID-19, we've been doing all our meetings via Zoom, so I share a screen and then I have to add things as everyone else is talking. The fact that I don't get lost within the software and am able to quickly generate visuals onscreen, so that it doesn't break the momentum, is a huge win.

It takes a lot of time for me to draw from scratch. Using a template that's already made for a specific business objective saves me about 50 or 60 percent of the time spent on the task. I search for something that is like what it is that I'm trying to do and then I just fill in the blanks. I then make slight modifications to fit within our needs. The templates are definitely a huge help.

In terms of documenting processes and systems, I would rate Lucidchart an eight out of 10. It's good for visualizing work package hierarchy. I haven't run into limitations. It has a fine balance of showing me how things could be done, yet it's flexible enough that I can make changes so that things work for my needs.

Also, when it comes to creating database schemas or modifying existing data structures, it's good visually. The visuals are there, the ease of use is there. But ultimately, it's the people who input data into those visuals who make things work. The solution doesn't do the thinking work for us. But it makes the thinking and the presentation easy, absolutely.

We're also using the web content feature, where it's a direct, live link from Lucidchart. That integration is super-helpful and super-important. It's a 10 out of 10 in importance because we don't want to keep going back and forth to upload content. We want to have live content. We make the changes in Lucidchart and they are visible in other, integrated software.

In addition, it is important that Lucidchart accommodates both Mac and PC users because we're using it for team collaboration. A lot of developers are using PC, while designers are using Mac. I am using Mac, as a project manager. If developers are a big part of the project, it's important that it's compatible with both platforms.

I wish there were a lot more automations. For instance, if I'm using a project management software to list out all my WBS, I wish Lucidchart had the functionality where it would take all the numbering and generate a tree diagram. Something like that would help so much, but right now it's still a manual task, both in the project management software I use and in Lucidchart.

I wish the project management software could do that. If it could do that, I honestly don't know if I would still use Lucidchart. But if Lucidchart could do that, it would definitely add a lot of value.

In project management, or any kind of planning, it's one or the other. We either start with the diagram and then they make it into a grid, and then ultimately into a Gantt chart; or we make it into a grid and Gantt chart, then we make the diagram. If both are required for stakeholders and participants to understand things, something has to be automated. Either the project management software could take my grid with all of the WBS numbers and provide functionality to quickly make it into a diagram or matrix. Or Lucidchart could understand those WBS numbers and simply make it into a chart or a matrix.

Whoever does it fastest will win. But ultimately I could see how project management software companies will make this functionality available.

Also, Lucid doesn't do enough knowledge-sharing on how we could use Lucidchart. Other companies send out so many emails saying things like, "Did you know you could do this? Did you know you can do that? Did you know that we can integrate with this software?" Lucid doesn't do enough of that. I think that would be super-helpful.

We have a subscription for certain projects and then we will cancel the subscription and start the subscription again for another project. The reason is that we don't know what Lucidchart can do for us. So we just use it for a project and, when the project closes, we stop the subscription. We've done that many times.

It would help to know what other usages there are and how other companies are using Lucidchart to integrate with things like Salesforce. I didn't know that you could use Salesforce and Lucidchart together. I'm curious to know how people are using it. I want to know how they are using Lucidchart for ERP. How are they using it for CRM? How are they using it for project management software? How are they using it for operational work? How are they using it for Scrum? How are they using it for Waterfall? It would be nice if they could tell their existing customers so that we could become advocates.

I've been using Lucidchart on and off for about 14 months.

There is a lag. I think it's because it's a heavily visual software. When we put in a lot of data, a lot of visual elements, it does tend to freeze up or there's a lag, and it's really visible on the shared screen. If the document has a lot of visual elements, for us to drag one visual element to another area, there could be a few seconds of delay.

Our company has 400 employees. Only about 15 or 20 use Lucidchart. They're in software development, operational work, marketing, and one person is using it for UI/UX.

I have never used their technical support.

While I myself did not switch from Visio to Lucidchart, I know people in our company who have switched. The switch was easy. I don't know in detail what they did, but I don't think they did any conversions or imports. I think they just started from scratch.

I had to work with our design team to draw out charts for. The design team uses Adobe Creative Cloud. When I said that using Lucidchart saves me 20 percent of my time, it's because there's no longer any going back and forth with the design team. I don't need their help anymore. I can just do it myself.

The setup is very straightforward. I search for existing templates for what I'm trying to achieve. I pull two to three templates that could potentially work and make a rough draft and then run it by the team, saying, "Is this the right way to visualize the process?" We then make modifications or we try other templates.

The ROI is in time savings.

I'm happy with the pricing of Lucidchart but I can't say I'm completely happy with it. It could be cheaper for what it offers, about $5 cheaper, or Lucid could charge $5 more and add more features, like automation. Right now, it's $15 per user per month.

If Lucid had more communication with current users about all the features that they have and all the support, it could justify charging a little more.

On the other hand, they have made their billing super-easy for users, such as for people who have to do expense reports. It is probably the easiest platform I'm using when it comes to billing for software as a service.

We evaluated Visio as well as Draw.io and another Adobe product. 

Draw.io is missing the templates. I have to do everything from scratch. Lucidchart provides templates, live linking, and the whiteboarding functionality.

Adobe is expensive. Price-wise, Lucidchart made more sense. Compared to Adobe, price and usability—how easy it is—were the advantages of Lucidchart. 

As far as project planning, execution, project status reporting, and requirements analysis, if planning is a big part of it, Lucidchart is a must-use.

We use it for primarily for two things:

1. Website architecture design.
2. Process flow diagrams.

Most of our company's designers and I are on Macs along with a few other Mac users, then everybody else is on Windows machines. I also have a Windows machine, so it has to work on both.

We use it for a lot of things. It is the easiest way that we have found to document processes, and we have a lot of those. We do a lot of web architecture. It's also the easiest way to create those charts and work collaboratively, so multiple people can be in making edits. We use it a lot more than I thought we would.

We don't email documents around. Anybody can get in and make changes to the document that they need to. This is one of the key aspects of it, especially now we are all working remote and particularly when you're working on something like website architecture.

It has become a little simple and clearer to finalize things, like website architecture, by clearly sharing them with the client. So, they understand every page and where it fits into the site.

It is a faster way to do architecture. As far as having some project processes documented, you don't have to reinvent the wheel every time and ask a lot of questions about, "How do we do this?" That part of it is much more efficient.

What I like about Lucidchart is its flexibility of how you put things together along with its intuitive sense. That makes it really fast to put together, unlike some other platforms. It has a nice balance between being powerful and simple, where some of the other platforms go too far and are too powerful.

It is great for complex process design. There is a balance between power and simplicity. It lets me do everything that I need it to do without it being complex to implement.

Lucidchart's capabilities for visualizing and understanding process flows or workflows is excellent. The way that you put together the parts of charts and edit the chart are all very intuitive and easy to use.

Sometimes, I have created charts with a lot of layers, which locks down parts of the chart and hides parts of the chart to edit it. If they have a better way to deal with specific layers when it gets complex, then that would be helpful. I would like to see something like an illustrator program, where they have a pallet of these layers that I want and don't want as well as being able to see each layer individually. That is the one thing that could be helpful.

I have been using it for a couple of years.

I have never run into a problem. I have never had the site crash on me or lose a document or document file. So, stability has never been a question or issue.

We are a relatively small company of 40 people, where 10 to 15 people have used Lucidchart. There are probably eight of us who are real regular users of it, so scalability hasn't been a factor. 

Our users' job roles vary. They are mostly account management and development.

I don't know that I have ever really used the formal technical support. I have used the documentation on it, where I had to look up how to do things, but I have never had to reach out to the technical support.

I have had clients send me Visio files. However, most people at the company were using Adobe Illustrator, Microsoft Word or PowerPoint.

The main reason why we went with Lucidchart was I don't like the solution in Microsoft Office and PowerPoint. They were very limited in what you can get them to do. They were also very slow to make things look the way you want, so it was not an adequate solution.

It is definitely easy to implement. It will not take a ton of time to get up and running using the tool.

We did not set it up company-wide. If people have a need for it, then we create an account for them, and that's it.

You can create a basic chart in five to six minutes without any problems. 99 percent of the things that you want to do are right there and exceedingly obvious on how to do them. 

As far as deployment, the only thing that I would tell people is go use it. They can figure it out without having me train them on it. If they need to use it, it's intuitive enough that I don't provide any training on how to use it. Everyone figures it out pretty easily.

It always saves time if you don't have to email things back and forth, then wonder if you have the latest version.

We are documenting some processes which were not documented before at all. I think that will help make projects go more smoothly in the future.

The pricing and licensing are fine, though I wish they didn't require you to buy the licenses in batches of five.

The overall suite is great at helping us to visualize each step of the process, from brainstorming initial ideas to turning those ideas into reality. We looked at a number of brainstorming whiteboard applications and decided to go with Lucidspark. It is the easiest to use. It had all the features that we were looking for. The fact that it integrates with Lucidchart is nice. So, if we're doing a whiteboard session to create architecture, we can immediately translate it into a formal hierarchy document.

It does everything that we want it to do. I would give it a 10 (out of 10). I think it's great.

It is not a huge deal for us that the suite can be centrally managed by a unified administration console, but it is nice.

We use some of the integrations with Microsoft. They're somewhat important, but not a deal breaker. We wish they would incorporate them into Lucidspark. So, if I make a chart and want to put it into a presentation, then it is nice to be able to make a change to the chart and have it automatically update in a presentation without having to reimport it. We are also heavy users of Microsoft Teams, so it's nice that I can share charts within Teams.

We don't really use it for new teams and hierarchy charts.

We really haven't used Lucidchart's ability to compare versions of documents. We probably should because it happens. The client will ask for a change to the architecture and see what it was before. However, we have not utilized this feature a lot.