ManageEngine Endpoint Central Reviews

It has several features that I've found valuable, but the most valuable are Patch Management, SW Distribution, Asset Management and Mobile Device Management.

I'd like to see Patch Management for Linux Systems, which it doesn't have right now and which we could really use.

I've used it for eight years.

We've had no issues with deployment.

We've had no issues with stability.

We've had no issues with scalability.

ManageEngine offers a great customer support in the pre-sale phase and even after the sale.

Technical and after-sale support is great.

Yes, before we used Microsoft SCCM, and we’ve switched to Desktop Central for its minor cost and its simple usage and deployment.

The initial setup was straightforward and very user friendly.

We primarily use ManageEngine Endpoint Central for patch management. We still have around 300 servers, all of them Windows. The monthly maintenance, as well as the installation of security patches from time to time, is done by Endpoint Central. Whenever there is a security patch, we push it through Endpoint Central or conduct monthly maintenance on every last Saturday of the month.

The GUI of Endpoint Central is very user-friendly, which simplifies the process of training new users. The tabs are clearly visible and intuitive, allowing users to understand their functions without difficulty. 

Additionally, the patch management feature is effective and allows us to see what new patches are available and which machines are affected, making it easy to target specific machines and deploy patches with just a few clicks.

There are times when we have a particular software installed in our system, but we do not receive patches for it from Endpoint Central. The support team mentions that the software may not be updated in their database yet, which requires us to raise a request for their database update. This lack of regular database updates has been an issue. 

Additionally, Endpoint Central does not support Linux, which makes it challenging to patch Linux machines using commands. Support for Linux, such as CentOS or Ubuntu, would be highly beneficial.

I have been using Desktop Central, now Endpoint Central, for five years.

I rate the stability at eight out of ten. We haven't encountered issues very frequently, however, there have been instances where an update created issues, which is common across products.

We are not using any scalable features in Endpoint Central, and there's a predefined configuration with a specific number of endpoints. We haven't faced any scalability issues.

ManageEngine provides good support for their products. I rate the technical support at eight out of ten. The support team is available via chat and will create a ticket if they're not available, providing assistance even for small issues.

Positive

All ManageEngine products are very simple to set up. They do not have a lot of complexity like some other systems such as Nagios. The GUI simplifies the installation and configuration process.

The pricing is average and not very high. ManageEngine products offer reasonable prices for their product quality.

Competitors include Qualys, which is more complex than Endpoint Central, yet offers more functionality. We use both systems, scanning with Qualys and patching with Endpoint Central. Qualys provides data based on international standards, which is reliable.

ManageEngine Endpoint Central could improve by introducing features for cloud resource management, such as scanning and patching for vulnerabilities in Azure subscriptions and other cloud environments. We have moved to the cloud and might not continue using Endpoint Central once we have no endpoints or servers left to manage. 

I rate the overall product as eight out of ten.