ManageEngine Endpoint Central Reviews

Our primary use for Manage Engine started off with just using Service Desk Plus to manage our internal issues.  Since started with just Service Desk Plus, we have moved on to utilizing Asset Management, MDM, and my favorite, the OS Deployment.  Another great part of Desktop Central is the Patch Management to deploy software and windows updates on our time and not Microsoft Windows. We have also utilized the Patch Management to deploy updates to external software such as Zoom, Snagit, Microsoft Teams, and many others. 

ManageEngine Desktop Central has greatly improved our organization by utilizing Service Desk Plus to monitor and keep track of issues that our end users report to our Help Desk Department. We also have written in the ode of our company's software to notify Support if an end-user experience an issue and does not report it. That way we can improve our software and be a more robust organization. Also using the Asset Management gives us a way to see what equipment users have and when they need to be upgraded and or replaced. 

Although there are many great features within Desktop Central, my most favorite has to be the OS Deployment. When we order new computers in large batches, having the OS Deployment makes the process much, much easier to get them prepared for our users. We also utilize the Self Service Portal to push out applications and give the end-users the option to install the application if they want it and it can be installed without Administrative privileges which takes less time from the Help Desk or System Administrators.  

Not many things are needed for improvement, everything seems to be great as it is. One thing that would be good to have would be the ability to add MDM to a tablet running Android 5.0 using the EMM Token Enrollment.  If we wanted to add MDM to an older tablet, we just have to go the "long route" to get it added. I would guess another option would be a lower price cap for using all the separate divisions of programs that are being built withing Desktop Central.  We actually opted out of renewing Analytics Plus this last go around because of the cost and the lack of times we actually used it to run reports. 

We have been utilizing Manage Engine Desktop Central for approximately 2-3 years. 

The stability and performance of Desktop Central have been great. We have no issues, but we also use the on-prem option.

Desktop Central is deferentially very scalable.  They are always coming up with new options very often.  

Every time we have had to contact the customer support to assist with an issue or an answer, they have always been very knowledgeable and very helpful. They continue to follow-up after the issue has been resolved to ensure everything is going well and if there was anything else they would be able to assist with.   

Before we moved over to Desktop Plus, we were using Spice Works, mainly because they were free. They had several applications that are similar to Desktop Central, but they were just not the same.  It was a great investigation to make the switch to Desktop Central. 

The setup was fairly simple. We had no issues and were able to get everything up and running within 48 hours.  

Not with a vendor team, but with our talented staff of System Administrators who were able to read and study the verbiage of the documentation. 

It's hard to say what our ROI is because I do not work in the finance department. I can say that the happier we can make the executives and salespeople happy with their equipment their operation, they are able to produce more income for the company.

I would advise others to think about using Desktop Desktop for all their network, tickets, and assets needs. I personally have not used the network monitoring software, but it's like any of the other portions of Desktop Central, it must be good. 

No, there were no other applications we tried.

Some times, when adding new programs to Desktop Central, it can be somewhat costly. I say be prepared to be able to spend some money. We asked to pay for several years at a time to lower the long term cost.

We deployed ManageEngine Desktop Central mainly for the patching of systems. Additionally, we have used it extensively for doing ad hoc software deployments, making changes to systems, such as if we need to deploy a registry fix. The solution also allows us to have local repositories. When we do a deployment at a local operation, everything is deployed locally from within that operation. We do not have to use the network to receive anything.

We do not use it for remote assistance very much, and the reason is we use ScreenConnect. I know that the Desktop Central remote control works. The other thing that we use Desktop Central is to receive quick access via the command line. It's very convenient that we can open a command prompt on a remote host.

We have seen a lot of benefits in reporting, we are able to pull a lot of information. For example, we can go ahead and pull out a report saying how many Windows 11 machines are in the organization, how many machines are missing patches that are older than 60 days, and how many machines have a specific version of the software.

ManageEngine Desktop Central automatically alerts you if there are newer releases or updates. You do not have to go to their website and check.

Your agents or your assets that are managed by ManageEngine Desktop Central, if you have a relay server, the agents will work over the internet. If there is an asset, then there is some vulnerability. As long as it's powered on and connected to the internet, it doesn't need to be on the corporate-wide area network. As long as it's on the internet, you can go ahead and manage it.

ManageEngine Desktop Central should keep up with some of the features that other major vendors are providing, such as Microsoft. 

If this solution could include the MDM component, then it would be a very strong contender with the other competitors.

The OS deployment of the solution could improve, I tested it before, and it was weak.

I have been using ManageEngine Desktop Central for approximately four years.

The stability of ManageEngine Desktop Central could improve. We have found that at times it can become a bit unstable. We have had issues with that in the past, but not much lately. 

The performance of the solution is good.

The solution is easy to scale. What you need for your scalability is to have more assets. You can scale the resources, such as the processor and memory. The way to scale would be doing the repositories at sites.

We have approximately five IT users using this solution in the organization.

We have been using ManageEngine Desktop Central extensively in my organization but in the last year or so more we have been focused more on the SCCM. We plan to increase usage as the company expands.

I've spoken with technical support in the past. It's a hit and miss, depending on who you speak with support. Some agents are very strong and some agents tell us to read an article and come back if we have any more problems.

The technical support could improve by being more consistent.

I have used other solutions in the past.

We do our software deployment based on a logical grouping of computers. ManageEngine Desktop Central provides the ability to create groups or a collection of computers. That's what they call it. If we can create the collection, of the software we've just uploaded to ManageEngine Desktop Central, it synchronizes it against all repositories. Then based on that collection, we only need to tell it to deploy that piece of software to the computers.

We can also use another tool for deployment that Desktop Central has which is really nice called the self-service portal. We have a list of applications that are common and ones that are not. The applications that not every user uses. For example, in the SAP GUI, not everybody uses SAP. We can have it published in the self-service portal and if the user needs it, they can deploy it themselves.

We use one person for the deployment of the solution. However, the deployment difficulty and time depends on a few factors, such as the size of the collection, how many computers are you deploying it to, how many users, and what is the size of the package and their complexities. Usually, once it's all replicated and the agents are online, if we tell it to deploy, it's almost immediate. Additionally, we do deployment based on off-hours, we can do them immediately or we can schedule deployments.

When the solution is up and running it does not require a lot of maintenance because it uses PostgreSQL, they have routines that manage the database. The only thing that you need to keep your eye on is the size of the repositories because as you patch more and you deploy more software, the size of your repositories grows and you need to keep a watch on this.

We make everybody else look good. We have received a return on investment because we were able to deploy applications a lot easier where we do not have to get the field services team involved.

The solution is very affordable.

The nice thing about ManageEngine Desktop Central is that when it's time for renewal, you can increase your footprint by the number of assets you're managing. I can scale up and down based on the size of my organization.

My advice to those wanting to implement this solution would be if they have a small IT department and they do not have strong IT people, ManageEngine Desktop Central is pretty simple to deploy. The complexity is not as big as an SCCM or some of the other products.

In terms of training, there's a lot of things on YouTube that tell you exactly how to do it. There is some good documentation from ManageEngine Desktop Central. It is very simple to deploy and get it up and running.

I rate ManageEngine Desktop Central an eight out of ten.

We don't yet use it in our office. It is for our customers. We have implemented it for a few banking customers in the middle east, and we are now waiting to also use it for our internal purposes.

In terms of technical capability, it is doing very well. It is doing better than other industry products. It is at a place where we can compare it with Microsoft products. Its scalability is also good.

Its licensing should be improved.

I have been using it for almost two years.

It is stable.

It is scalable by nature. It supports two models: on-premises and SaaS.

I would advise any organization that wants to implement Manage Engine to pick the right components of Manage Engine during the design stage itself, such as Patch Manager or Mobile Desk Manager, and then go ahead with the implementation. 

I would rate it a seven out of 10.

ManageEngine facilitates our control of the engines. It enables us to access our endpoints remotely and manage endpoint configuration.

We don't use it much for software license management, but we use it for deploying some in-house software. It helps us in that way, so we don't have to do have to do it manually.

I like that they are constantly upgrading features. It has everything we need. 

Improvement should be done as per customer requirements.

I have experience with ManageEngine Endpoint Central.

The solution is highly stable. 

It is a scalable solution. 

The initial setup is straightforward.

Overall, I would rate the solution an eight out of ten. 

We use ManageEngine Endpoint Central for endpoint management.

Page management and ADA integrations are the most valuable features of ManageEngine Endpoint Central.

ManageEngine Endpoint Central’s scalability could be improved.

ManageEngine Endpoint Central is a stable product. I rate ManageEngine Endpoint Central ten out of ten for stability.

I rate ManageEngine Endpoint Central an eight out of ten for scalability. Currently, we have 10 machines running the solution in our organization.

The solution’s initial setup is easy.

The solution’s deployment took 15 to 20 days.

Compared to other products, ManageEngine Endpoint Central is a very cheap solution.

I recommend ManageEngine Endpoint Central to other users because it is quite easy to deploy.

Overall, I rate ManageEngine Endpoint Central a nine out of ten.

We primarily use this product to monitor PCs, perform updates, and as a remote desktop.

This solution has helped me in several aspects. It has helped to identify outdated PCs, as well as to assist with remote control and software monitoring. I can see what users have installed on PCs, which is especially helpful for laptops.

Feature-wise, this solution is okay.

What I like best about this product is that I can log on to every PC, very easily, and chat with the user via the chat feature.

The dashboard is very good. It saves me a lot of time when it comes to finding the Windows calibration software that is installed on the PCs.

I would like to have the option to install the agent remotely. When we change a PC, we have to uninstall the agent and then re-install it on the new one, and it is a difficult procedure.

Sometimes the performance is not very good, which is something that can be improved.

I have been using ManageEngine Desktop Central for approximately one year.

The stability is good.

We have 25 users, which is the limit for the free version. I don't know how scalable it is beyond this point. Whether I increase my usage depends on whether I stay with this product and purchase a license, or instead try another solution.

I have not had any issues, so I have not needed to contact technical support.

The initial setup is straightforward and fast. It definitely takes less than a day to deploy.

I have been using the free version and am in the stage where I have to decide if I will proceed with the paid license, or instead choose another product.

This is the product that was recommended to me, so I did not evaluate other options before implementing it.

My advice is that if they don't have a product to control the software that users have installed on their PCs, then this is a very good tool. However, beyond a certain number of users, they have to buy it.

I would rate this solution an eight out of ten.

I'm a system admin and network engineer.

I've found the solution to be user-friendly for us in the IT department and for our employees. Raising a ticket is pretty much effortless and getting it to the next level is also simple. The entire package is quite flawless. The functionality, the basic elements and the help aspect are all fine.

The user interface could be improved because it's quite hardware based. There are no dynamic changes on web pages and it's lacking visually. 

I've been using this solution for six months. 

The solution is stable. I haven't found any crashes or abnormalities in the program.

We haven't fully tested scalability. For now our users include three IT people and 105 employees.

We haven't needed any support but I think everything is available on YouTube.

The initial setup was straightforward and took maybe half an hour. I found some useful tips on YouTube.

We've only tested the help desk aspect to date. From that perspective I would definitely recommend it. We've been testing ManageEngine for the past six months and we'll continue that for a while longer. 

I rate this solution eight out of 10. 

Windows patching and inventory management are the most valuable features

ManageEngine Desktop Central is very limited. When you scan your system, it will only recognize Microsoft Windows Defender and BitLocker. The warranty period, on Desktop Central only recognizes the Dell. They do not recognize HP and they do not recognize any other brand like ThinkPad.

I have been using ManageEngineDesktop Central for eleven years.

ManageEngine Desktop Central is stable.

We maintain ourselves, but if there is something beyond our knowledge, then we contact technical support.

Neutral

I have used Spiceworks.

I would rate pricing as a seven on a scale of one to ten. ManageEngine Desktop Central could be cheaper.

Seven hundred users are currently using the system.

I would rate ManageEngine Desktop Central an eight on a scale of one to ten.