ManageEngine Endpoint Central Reviews

We have about 180 endpoints that are spread across several buildings. We have an Active Directory environment. It is hard to maintain updates, install software, and do support in such an environment. Desktop Central has given tools to maintain our environment with ease, deploy updates to machines. Deploy software is an easy to use tool for our needs. The tool for remote support is so great with the ability to use shortcuts and chat. Also, we use an asset scan option very much to maintain an overview of our environment.

Since deploying Desktop Central our endpoints are all updated. We use configuration management to deploy shortcuts to our users' desktops with ease. Also, we use configuration management to map logical hard drives to our users. Our users are very happy with how much ease IT can solve their problems. Also, we have an overview of our complete IT environment and assets so we can upgrade our endpoints as needed. And we are an overall much secure IT environment since we deployed Desktop Central because all our endpoints are up to date.

Patch management is an excellent tool because we deploy patches with ease and also decline patches. Asset management and scan are also very useful because we have an overview of all our endpoints and their configurations. Remote connections to endpoints for support is great with chat, shortcuts to tools, and user keyboard locking. Also, notifications, if someone tries to remove any hardware from the endpoint, is working very well. We have somewhat used reporting options but it works very well and we will surely use it in the future.

We would like to see options for deploying Microsoft 365 accounts into Outlook. For now, we only can use it to deploy exchange accounts. Also, we would like to see an option do decline Windows 7 ESU patches in a bulk. For now, we have to decline them one by one which is not an easy process. Also, we are not clear about uninstalling Desktop Central patches from our server. That is not a problem for now but in the future, it could be. There should be some more clearance on how to uninstall Desktop Central patches and what are the consequences.

We have been using it for six months.

Great stability.

There are a lot of scenarios for scalability but we have not tried it yet. ManageEngine has a lot of products that can be integrated with DesktopCentral, like Service Desk Plus and Browser Security plus but we have not tried it yet.

Had no need for customer service or technical support.

We did not use a different solution.

It is very easy to setup and tutorials and online support are great.

We deployed it in-house.

The licensing is very easy to understand and pricing is right for what you get.

We didn't.

I'm a system admin and network engineer.

I've found the solution to be user-friendly for us in the IT department and for our employees. Raising a ticket is pretty much effortless and getting it to the next level is also simple. The entire package is quite flawless. The functionality, the basic elements and the help aspect are all fine.

The user interface could be improved because it's quite hardware based. There are no dynamic changes on web pages and it's lacking visually. 

I've been using this solution for six months. 

The solution is stable. I haven't found any crashes or abnormalities in the program.

We haven't fully tested scalability. For now our users include three IT people and 105 employees.

We haven't needed any support but I think everything is available on YouTube.

The initial setup was straightforward and took maybe half an hour. I found some useful tips on YouTube.

We've only tested the help desk aspect to date. From that perspective I would definitely recommend it. We've been testing ManageEngine for the past six months and we'll continue that for a while longer. 

I rate this solution eight out of 10. 

We are using the solution for desktop support. You can connect to the client machines and do the support for them remotely. You can record the sessions and you can deploy software. We use it to install operating systems. It's basically a desktop support solution.

The product makes it very easy to connect to clients. Normally, with all the tools I try, many have been messy when connecting with the client. With DesktopCentral, it's really easy. 

Normally, you can install the software and you are ready to run when you install the agent in the client. It's very easy to install on the clients' machines as you can connect with the active directory and deploy it automatically.

The initial setup is very simple.

The stability is very good.

The product tends to have some glitches in terms of connection when you have two connections to the same machine. For example, you have the internet cable connected to your PC, and you are connected to the WiFi. The client gets confused about that and loses the connection with the client a lot of the time if you don't deactivate one of them.

They should make it easier to deploy in the clients. 

Improvement of the chats on the web communication through the WAN would be helpful.

I've used the solution at this company for two years. In my last job, maybe I use it for four years approximately.

The product is very stable. Normally, I do the updates. I never have a problem or have to make a solution for coming back after a shutdown. It's reliable. there are no bugs or glitches. It doesn't crash or freeze. 

It's my understanding that the scalability is good. I don't have a cluster right now, however, from what I see, it's going to be easy to set up. In the option of the platform, you have an assistant to make a cluster and make your implementation bigger. That said, I didn't try it yet.

I have five technical users and I have 200 clients.

I don't have plans to have more clients or increase usage as the size of the company is finite. However, I will likely acquire more products from ManageEngine.

The initial implementation process was very simple. I even installed it myself. 

I didn't need support or a consultant to do the setup. I handled it myself and was very, very simple.

We pay licensing fees on a yearly basis. 

We have the aggregate fees for a few things, however, for the most part, it's all under one license fee. There aren't added costs.

We are partners. 

The advice I can give to people looking to implement this solution is to read all the information they have on the website as all the steps to handle the implementation is there. It is very easy to read and it's very accessible on their site. You don't need to look for other site guides or any other tutorials as everything you need is right there on their website.

I'd rate the solution at a nine out of ten. I've been pretty happy with the product in general.

We use this product for:

• User management and Patch management.
• Application and software deployment management, which is made very easy using its software.
• Remote support on different platforms like macOS, Windows, Linux, and tablets (Android and iOS).
• Software usage monitoring by the users.
• Providing endpoint security and assets management.
• Discovering the software license and warranty details. 
• Device control like USB and security policies.
• Effectively applying restrictions on end-user devices like cameras and browsers.

Having one single portal for all of our patch management, application management, mobile device management, and remote support has greatly improved our IT capabilities. Previously, we were using different tools for each different purpose.

The endpoint security helps us control the user device as per the IT policies. 

OS deployment and software deployment have saved the IT department a large amount of time during the mass onboarding.

Using desktop central has increased the efficiency of the asset management in our company. 

The most important feature we found to be useful in the COVID situation is the secure connection, which gives the IT support staff the ability to seamlessly connect with the users remotely and in a secure way. They can connect to almost all of the operating systems including Windows, Linux, macOS, and tablets. This also gives great control to the IT support staff, who remotely connect to the users during emergencies.

The patch management of the different operating systems in our environment is also made easy by using the desktop central software. 

There is a slight delay in customer support, which is something that can be improved.

We would like to see more integration on the macOS side, much as it is with Windows. There are still some access-level restrictions that we can see in the latest macOS when we connect desktop central remote. This is something that should be improved in the next release.

We have been using ManageEngine Desktop Central for two and a half years.

It is quite a stable product and we have access to customer support if there are any issues. Make sure that you subscribe to an annual support contract.

It's pretty good at scaling up. You just need to buy a license and it's ready to use.

The technical support is good but sometimes, there is a slight delay in response. 

We did not use another similar product before this one.

The setup was a bit complex initially but with use, we have become experts now.

Our implementation was done through a vendor.

We have been using this product for the past two and a half years and we have seen a 90% ROI. 

It's relatively cheap if you take the overall product. Choose wisely between the Professional and Enterprise editions, based on your needs.

We evaluated TeamViewer for remote support, as well as Microsoft System Center.

Overall, given the capabilities of Desktop Central, it is one of the best endpoint management solutions and it can cater to most of the operating systems in a client's environment, through a single portal.

ManageEngine facilitates our control of the engines. It enables us to access our endpoints remotely and manage endpoint configuration.

We don't use it much for software license management, but we use it for deploying some in-house software. It helps us in that way, so we don't have to do have to do it manually.

I like that they are constantly upgrading features. It has everything we need. 

Improvement should be done as per customer requirements.

I have experience with ManageEngine Endpoint Central.

The solution is highly stable. 

It is a scalable solution. 

The initial setup is straightforward.

Overall, I would rate the solution an eight out of ten. 

The solution is implemented in a medium-sized company. We're working with the enterprise edition.

The solution is deployed on-premises and on the cloud.

The patch manager is good and it's easy to use. There's a good learning curve. It's easy to deploy and can be implemented in a short amount of time.

The MDM feature isn't very good. It doesn't support Amazon vendors.

I have used this solution for seven years.

It's stable.

The solution is scalable.

Technical support is very good.

Compared with VMware Workspace, ManageEngine Desktop Central is a better product.

It's easy to set up.

I would rate this solution as 10 out of 10. 

It's stable and there are no bugs. It's a very good solution. 

We don't yet use it in our office. It is for our customers. We have implemented it for a few banking customers in the middle east, and we are now waiting to also use it for our internal purposes.

In terms of technical capability, it is doing very well. It is doing better than other industry products. It is at a place where we can compare it with Microsoft products. Its scalability is also good.

Its licensing should be improved.

I have been using it for almost two years.

It is stable.

It is scalable by nature. It supports two models: on-premises and SaaS.

I would advise any organization that wants to implement Manage Engine to pick the right components of Manage Engine during the design stage itself, such as Patch Manager or Mobile Desk Manager, and then go ahead with the implementation. 

I would rate it a seven out of 10.

Our main use case, the core function we are using it for, is Patch Management. We download the patches from the database in the Desktop Central server, then we test the patches in our system and push those patches on the server, Microsoft server and Windows, user machines.

Inventory Management, Managing Index of Central, was the second main function that we were using to maintain all the records of our servers, laptops, and all the other devices, like Cisco devices and other things on our network. We manage all of our assets through Central.

We have directory information using User Management, where we sync all users from the Active Directory to Desktop Central to give access to the users.

We did not use Mobile Device Manager, MDM.

The first benefit that we use Desktop Central for is this: In our audit reports, we have to compile a list of all the vulnerable systems and determine which are healthy systems and which are vulnerable and highly nervous systems. On a quarterly basis, we have to make sure that all the systems are healthy. We categorize all the highly vulnerable systems and install the patches on those using Desktop Central. 

Patch Management is the most valuable feature of Desktop Central. We have all the information on the patches we are going to push on the systems and which patches are not installed on the server. We know which servers or Windows machines or Linux machines are highly vulnerable. We categorize the machines so if there are any issues on one of the machines, we just take care of those specific machines which are highly vulnerable and take care of the patches which are not installed on those machines. 

Inventory is also a very good feature of Desktop Central. We don't need to manage all the inventories manually. We just install the Managing Desktop Central agent in all the systems, put down the report request, and download all the reports to share with management. 

There are many features that we use from Desktop Central, but Inventory Management is a solid feature, and Patch Management is a solid feature.

One area that could be improved with the solution would be integrations. Sometimes it happens that the agent got corrupted on the systems, and we have to manually uninstall and push it to the systems again. Also, ManageEngine does not recognize systems that are not on our network. For example, one of our employees in another city did not connect his or her laptop to the system for a few months, or just connected to the internet and did not connect to our VPN, so the agent got corrupted or disconnected from our ManageEngine. Then we have to manually ask them to connect to the network. Then we push all the updates.

That's the only issue we really face with Desktop Central. So if somehow we could connect it through the internet, that would be a great improvement. Right now, if a user is not connected to the VPN or the network and he's outside the country or city, and when he just connects the internet, ManageEngine does not connect to communicate with our server. 

Regarding additional features, I had created a lot of tickets for feature enhancement, things which were not available in Desktop Central previously, but were noted by the team, developed by the Desktop Central team, and published. For the last year and a half, and I haven't opened any tickets or seen any additional requirements from our side. Desktop Central is very good software.

I worked with this solution for about five years. I have had a great experience with Desktop Central, and I have great knowledge of this product. Five years of experience for one product is sufficient to learn the things under the product.

The performance of Desktop Central is nice. We don't need any high-end servers for Desktop Central; we just install it on a VM, Virtual Machine, the database, gigs, memory, and a few hard discs, and we don't need any high-end CPUs for the Desktop Central support. The performance is good, and it doesn't require any high-end processor.

The solution is definitely scalable. Once you are working on a virtualization environment, it's very simple to scale any product. We can enhance the memory and the processor of the servers.

We have around 400 or 500 client machines using the solution, and I was the person managing it for the last five years. In the last three months, my colleague has now been taking care of managing Desktop Central.

Customer support was great. They were helpful and always responded to my queries, and they help really quickly. I'm very happy with the Desktop Central support team.

I created a lot of tickets for support and new features. They promptly responded and took care of those issues and how to resolve them. If I don't know how to perform the step, they always send detailed documentation or detailed steps to perform those tasks. The technical support is good. 

One thing that could be improved is documentation. For example, with Atlassian Jira and Confluence, their documentation is very strong. Desktop Central could improve the documentation so we don't need to create the support requests first; we just go to the documentation, and it should be very simple in words so everyone who is not technical or doesn't have the in-depth knowledge of Desktop Central can easily read and perform those steps. 

The initial setup of the solution is simple. We have a server on which we set up the Desktop Central server, and we synchronize our active directory with it. Then we push the agents in, on the OUs, and then on all the system got pushed. It only takes a few hours for the initial setup from scratch. 

The upgrade process is also very simple. We just bring down the system, get the update downloaded to the server, post it on the server, install it, and bring the server up. So that's great, and the agent always upgrades on the systems as well, once the server is upgraded. The upgrades only take a few minutes.

The validation process is quite long because we have to make sure that it upgrades all the agents on all the client machines. The validation is a lengthy process just to make sure that all the systems are upgraded on the new version of the agent. But the overall process is not very long.

I did the deployment of the solution on my own. I always upgrade the server myself, and I was the person who was managing the Desktop Central server and managing the Desktop Service Desk on my own.

The pricing is fine. We purchase a one year agreement and one year support with Desktop Central for 500 users, and the price was fine. We were not charged for any additional costs, except the licensing.

I've recommended this product to a few of my colleagues in different companies because I was admiring this product when we need to make sure that all the systems are healthy and patches are installed. It's a very user-friendly product, and anyone can use this product.