ManageEngine Endpoint Central Reviews

I like that we can manage everything totally in one dashboard. We can install software easily. Anyone can handle the installation. It's got good documentation. 

The setup is pretty simple. 

It's scalable. 

The technical communication needs to be better. They need better technical support.

The solution is expensive. 

I've been using the solution for one to two months. 

The product is stable. There are no bugs or glitches. It doesn't crash or freeze. It's reliable. I'd rate the stability eight or nine out of ten based on its reliability.

It is scalable. It is simple to expand. I'd rate its ability to scale eight out of ten. 

Technical support has not been great. I haven't been pleased with their ability to assist when we need help. That said, there are some technicians that are good if you can get a hold of them.

Negative

It is easy to set up the solution. I'd rate the ease of implementation nine out of ten. It is not overly complex. 

It is a pretty expensive solution. With one being cheap and ten being expensive, I'd rate the affordability at a nine out of ten. Compared to other products, it costs a lot. 

I'm a customer and end user. 

I'd rate the solution nine out of ten. I'm pretty happy with its capabilities. 

We deployed ManageEngine Desktop Central mainly for the patching of systems. Additionally, we have used it extensively for doing ad hoc software deployments, making changes to systems, such as if we need to deploy a registry fix. The solution also allows us to have local repositories. When we do a deployment at a local operation, everything is deployed locally from within that operation. We do not have to use the network to receive anything.

We do not use it for remote assistance very much, and the reason is we use ScreenConnect. I know that the Desktop Central remote control works. The other thing that we use Desktop Central is to receive quick access via the command line. It's very convenient that we can open a command prompt on a remote host.

We have seen a lot of benefits in reporting, we are able to pull a lot of information. For example, we can go ahead and pull out a report saying how many Windows 11 machines are in the organization, how many machines are missing patches that are older than 60 days, and how many machines have a specific version of the software.

ManageEngine Desktop Central automatically alerts you if there are newer releases or updates. You do not have to go to their website and check.

Your agents or your assets that are managed by ManageEngine Desktop Central, if you have a relay server, the agents will work over the internet. If there is an asset, then there is some vulnerability. As long as it's powered on and connected to the internet, it doesn't need to be on the corporate-wide area network. As long as it's on the internet, you can go ahead and manage it.

ManageEngine Desktop Central should keep up with some of the features that other major vendors are providing, such as Microsoft. 

If this solution could include the MDM component, then it would be a very strong contender with the other competitors.

The OS deployment of the solution could improve, I tested it before, and it was weak.

I have been using ManageEngine Desktop Central for approximately four years.

The stability of ManageEngine Desktop Central could improve. We have found that at times it can become a bit unstable. We have had issues with that in the past, but not much lately. 

The performance of the solution is good.

The solution is easy to scale. What you need for your scalability is to have more assets. You can scale the resources, such as the processor and memory. The way to scale would be doing the repositories at sites.

We have approximately five IT users using this solution in the organization.

We have been using ManageEngine Desktop Central extensively in my organization but in the last year or so more we have been focused more on the SCCM. We plan to increase usage as the company expands.

I've spoken with technical support in the past. It's a hit and miss, depending on who you speak with support. Some agents are very strong and some agents tell us to read an article and come back if we have any more problems.

The technical support could improve by being more consistent.

I have used other solutions in the past.

We do our software deployment based on a logical grouping of computers. ManageEngine Desktop Central provides the ability to create groups or a collection of computers. That's what they call it. If we can create the collection, of the software we've just uploaded to ManageEngine Desktop Central, it synchronizes it against all repositories. Then based on that collection, we only need to tell it to deploy that piece of software to the computers.

We can also use another tool for deployment that Desktop Central has which is really nice called the self-service portal. We have a list of applications that are common and ones that are not. The applications that not every user uses. For example, in the SAP GUI, not everybody uses SAP. We can have it published in the self-service portal and if the user needs it, they can deploy it themselves.

We use one person for the deployment of the solution. However, the deployment difficulty and time depends on a few factors, such as the size of the collection, how many computers are you deploying it to, how many users, and what is the size of the package and their complexities. Usually, once it's all replicated and the agents are online, if we tell it to deploy, it's almost immediate. Additionally, we do deployment based on off-hours, we can do them immediately or we can schedule deployments.

When the solution is up and running it does not require a lot of maintenance because it uses PostgreSQL, they have routines that manage the database. The only thing that you need to keep your eye on is the size of the repositories because as you patch more and you deploy more software, the size of your repositories grows and you need to keep a watch on this.

We make everybody else look good. We have received a return on investment because we were able to deploy applications a lot easier where we do not have to get the field services team involved.

The solution is very affordable.

The nice thing about ManageEngine Desktop Central is that when it's time for renewal, you can increase your footprint by the number of assets you're managing. I can scale up and down based on the size of my organization.

My advice to those wanting to implement this solution would be if they have a small IT department and they do not have strong IT people, ManageEngine Desktop Central is pretty simple to deploy. The complexity is not as big as an SCCM or some of the other products.

In terms of training, there's a lot of things on YouTube that tell you exactly how to do it. There is some good documentation from ManageEngine Desktop Central. It is very simple to deploy and get it up and running.

I rate ManageEngine Desktop Central an eight out of ten.

We don't yet use it in our office. It is for our customers. We have implemented it for a few banking customers in the middle east, and we are now waiting to also use it for our internal purposes.

In terms of technical capability, it is doing very well. It is doing better than other industry products. It is at a place where we can compare it with Microsoft products. Its scalability is also good.

Its licensing should be improved.

I have been using it for almost two years.

It is stable.

It is scalable by nature. It supports two models: on-premises and SaaS.

I would advise any organization that wants to implement Manage Engine to pick the right components of Manage Engine during the design stage itself, such as Patch Manager or Mobile Desk Manager, and then go ahead with the implementation. 

I would rate it a seven out of 10.

ManageEngine facilitates our control of the engines. It enables us to access our endpoints remotely and manage endpoint configuration.

We don't use it much for software license management, but we use it for deploying some in-house software. It helps us in that way, so we don't have to do have to do it manually.

I like that they are constantly upgrading features. It has everything we need. 

Improvement should be done as per customer requirements.

I have experience with ManageEngine Endpoint Central.

The solution is highly stable. 

It is a scalable solution. 

The initial setup is straightforward.

Overall, I would rate the solution an eight out of ten. 

We use ManageEngine Endpoint Central for endpoint management.

Page management and ADA integrations are the most valuable features of ManageEngine Endpoint Central.

ManageEngine Endpoint Central’s scalability could be improved.

ManageEngine Endpoint Central is a stable product. I rate ManageEngine Endpoint Central ten out of ten for stability.

I rate ManageEngine Endpoint Central an eight out of ten for scalability. Currently, we have 10 machines running the solution in our organization.

The solution’s initial setup is easy.

The solution’s deployment took 15 to 20 days.

Compared to other products, ManageEngine Endpoint Central is a very cheap solution.

I recommend ManageEngine Endpoint Central to other users because it is quite easy to deploy.

Overall, I rate ManageEngine Endpoint Central a nine out of ten.

We use this solution to manage all aspects of our use of Windows.

The centralized control of all of our Windows hardware that this solution offers has been most valuable to our organization.

Compared to the solution we use to manage our Mac products, this solution lacks the ability to create dynamic groups. We would like the ability, for example, for machines that have been upgraded to form part of a grouping based on this upgrade. 

Another feature we would like is a distribution server to allow communication between our company's different servers using the internet. I have already suggested this functionality and it is being worked on by ManageEngine. 

We have used this solution for more than one year. 

This is a stable solution. When there are bugs, they are fixed with new updates which are easy to install. 

This is a scalable solution. We have more than 5000 users.

The customer support team is great. I have not experienced a support team like this using any other solution. There is an online chat channel that is easy to use. 

The initial setup was straightforward. Vendor support is not needed. The solution's support team are helpful and good at providing support. 

I haven't had any issues using this solution and would recommend it to other users if it fits their business requirements. 

I would rate it a nine out of ten. 

We primarily use this product to monitor PCs, perform updates, and as a remote desktop.

This solution has helped me in several aspects. It has helped to identify outdated PCs, as well as to assist with remote control and software monitoring. I can see what users have installed on PCs, which is especially helpful for laptops.

Feature-wise, this solution is okay.

What I like best about this product is that I can log on to every PC, very easily, and chat with the user via the chat feature.

The dashboard is very good. It saves me a lot of time when it comes to finding the Windows calibration software that is installed on the PCs.

I would like to have the option to install the agent remotely. When we change a PC, we have to uninstall the agent and then re-install it on the new one, and it is a difficult procedure.

Sometimes the performance is not very good, which is something that can be improved.

I have been using ManageEngine Desktop Central for approximately one year.

The stability is good.

We have 25 users, which is the limit for the free version. I don't know how scalable it is beyond this point. Whether I increase my usage depends on whether I stay with this product and purchase a license, or instead try another solution.

I have not had any issues, so I have not needed to contact technical support.

The initial setup is straightforward and fast. It definitely takes less than a day to deploy.

I have been using the free version and am in the stage where I have to decide if I will proceed with the paid license, or instead choose another product.

This is the product that was recommended to me, so I did not evaluate other options before implementing it.

My advice is that if they don't have a product to control the software that users have installed on their PCs, then this is a very good tool. However, beyond a certain number of users, they have to buy it.

I would rate this solution an eight out of ten.

I'm a system admin and network engineer.

I've found the solution to be user-friendly for us in the IT department and for our employees. Raising a ticket is pretty much effortless and getting it to the next level is also simple. The entire package is quite flawless. The functionality, the basic elements and the help aspect are all fine.

The user interface could be improved because it's quite hardware based. There are no dynamic changes on web pages and it's lacking visually. 

I've been using this solution for six months. 

The solution is stable. I haven't found any crashes or abnormalities in the program.

We haven't fully tested scalability. For now our users include three IT people and 105 employees.

We haven't needed any support but I think everything is available on YouTube.

The initial setup was straightforward and took maybe half an hour. I found some useful tips on YouTube.

We've only tested the help desk aspect to date. From that perspective I would definitely recommend it. We've been testing ManageEngine for the past six months and we'll continue that for a while longer. 

I rate this solution eight out of 10.