We don't yet use it in our office. It is for our customers. We have implemented it for a few banking customers in the middle east, and we are now waiting to also use it for our internal purposes.
General Manager at a computer software company with 10,001+ employees
Good technical capability, but needs better licensing
Pros and Cons
- "In terms of technical capability, it is doing very well. It is doing better than other industry products. It is at a place where we can compare it with Microsoft products. Its scalability is also good."
- "Its licensing should be improved."
What is our primary use case?
What is most valuable?
In terms of technical capability, it is doing very well. It is doing better than other industry products. It is at a place where we can compare it with Microsoft products. Its scalability is also good.
What needs improvement?
Its licensing should be improved.
For how long have I used the solution?
I have been using it for almost two years.
Buyer's Guide
ManageEngine Endpoint Central
March 2025

Learn what your peers think about ManageEngine Endpoint Central. Get advice and tips from experienced pros sharing their opinions. Updated: March 2025.
842,690 professionals have used our research since 2012.
What do I think about the stability of the solution?
It is stable.
What do I think about the scalability of the solution?
It is scalable by nature. It supports two models: on-premises and SaaS.
What other advice do I have?
I would advise any organization that wants to implement Manage Engine to pick the right components of Manage Engine during the design stage itself, such as Patch Manager or Mobile Desk Manager, and then go ahead with the implementation.
I would rate it a seven out of 10.
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner

Head of IT at a financial services firm with 11-50 employees
They constantly upgrade features
Pros and Cons
- "Well, what we like is that it catch actually a lot of features constantly upgrading. So all the three maybe there there were some features as the tenant on the earliest version. Now it's it's almost everything that we we need. So managing security ManageEngine configuration. It's we are very satisfied because it has the Telstra that's what we we need."
- "Improvement should be done as per customer requirements."
What is our primary use case?
ManageEngine facilitates our control of the engines. It enables us to access our endpoints remotely and manage endpoint configuration.
How has it helped my organization?
We don't use it much for software license management, but we use it for deploying some in-house software. It helps us in that way, so we don't have to do have to do it manually.
What is most valuable?
I like that they are constantly upgrading features. It has everything we need.
What needs improvement?
Improvement should be done as per customer requirements.
For how long have I used the solution?
I have experience with ManageEngine Endpoint Central.
What do I think about the stability of the solution?
The solution is highly stable.
What do I think about the scalability of the solution?
It is a scalable solution.
How was the initial setup?
The initial setup is straightforward.
What other advice do I have?
Overall, I would rate the solution an eight out of ten.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Buyer's Guide
ManageEngine Endpoint Central
March 2025

Learn what your peers think about ManageEngine Endpoint Central. Get advice and tips from experienced pros sharing their opinions. Updated: March 2025.
842,690 professionals have used our research since 2012.
SecOps Lead at Barco
Comprehensive solution used to manage every aspect of Windows that is easy to install and upgrade
Pros and Cons
- "The centralized control of all of our Windows hardware that this solution offers has been most valuable to our organization."
- "Compared to the solution we use to manage our Mac products, this solution lacks the ability to create dynamic groups. We would like the ability, for example, for machines which have been upgraded to form part of a grouping based on this upgrade."
What is our primary use case?
We use this solution to manage all aspects of our use of Windows.
What is most valuable?
The centralized control of all of our Windows hardware that this solution offers has been most valuable to our organization.
What needs improvement?
Compared to the solution we use to manage our Mac products, this solution lacks the ability to create dynamic groups. We would like the ability, for example, for machines that have been upgraded to form part of a grouping based on this upgrade.
Another feature we would like is a distribution server to allow communication between our company's different servers using the internet. I have already suggested this functionality and it is being worked on by ManageEngine.
For how long have I used the solution?
We have used this solution for more than one year.
What do I think about the stability of the solution?
This is a stable solution. When there are bugs, they are fixed with new updates which are easy to install.
What do I think about the scalability of the solution?
This is a scalable solution. We have more than 5000 users.
How are customer service and support?
The customer support team is great. I have not experienced a support team like this using any other solution. There is an online chat channel that is easy to use.
How was the initial setup?
The initial setup was straightforward. Vendor support is not needed. The solution's support team are helpful and good at providing support.
What other advice do I have?
I haven't had any issues using this solution and would recommend it to other users if it fits their business requirements.
I would rate it a nine out of ten.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Senior System Administrator at a tech services company with 5,001-10,000 employees
Scalable and easy to set up, with very good patch management
Pros and Cons
- "The initial setup is easy."
- "The pricing could be a bit better."
What is our primary use case?
I'm currently using this solution as a configuration manager, for patch management, and scheduling the batches to run automatically, as well as OS deployment, MDM, for install agents on other computers, to allow us to see the software in the inventory.
What is most valuable?
Patch management is the most useful aspect of the product.
The initial setup is easy.
The solution is stable.
The scalability is very good.
What needs improvement?
Technical support could be better. They should increase their hours of availability so that they are easier to reach and it's more convenient for us.
The pricing could be a bit better.
They must change project management on Service Desk Plus to make it possible to integrate with Microsoft Project on Service Desk Plus and to increase the results on Google maps, on the Mobile Management, so that we can track our mobiles devices. Right now, it's not integrated with Google maps. This is a major issue.
For how long have I used the solution?
I've been using the solution for four years.
What do I think about the stability of the solution?
The stability of the solution is very good. the performance is reliable. It doesn't crash or freeze. there are no bugs or glitches.
What do I think about the scalability of the solution?
The solution scales well. If a company needs to expand it, it can.
How are customer service and support?
While you can live chat with technical support, they are only available for maybe seven or eight hours a day. If you have a problem at night they aren't available.
How was the initial setup?
The initial setup was pretty straightforward. It's not a problem at all in terms of being able to handle the implementation.
What about the implementation team?
I handled the implementation myself. If did not need the assistance of any integrators or consultants.
What's my experience with pricing, setup cost, and licensing?
It's my understanding that the pricing is pretty high.
What other advice do I have?
We're a partner.
I am currently working with both cloud and on-premises deployment models.
I'd rate the solution at a ten out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: partner
Senior IT Manager with 1,001-5,000 employees
The solution gives us the ability to manage all user operating systems on a single console
What is most valuable?
What is valuable for us is the ability to manage Windows OS, Mac OS, and Linux OS on a single console. This also includes push applications, patches, and configurations on all three platforms.
How has it helped my organization?
We are able to manage all user operating systems on a single console.
What needs improvement?
Management of Mac OS X, Linux OS, and encryption. We would like this to be on par with how Windows OS is managed.
Also, the reporting feature could be more flexible.
For how long have I used the solution?
We have been using the solution for three years.
What do I think about the stability of the solution?
We had an issue with the reporting feature, but other than this, it's pretty robust.
What do I think about the scalability of the solution?
We did not encounter any issues with scalability.
How are customer service and technical support?
The technical support is excellent.
Which solution did I use previously and why did I switch?
We previously used SCCM and ARD. Cost was a big factor. Just the ability to manage all operating systems on a single console was the main reason we chose this solution. Ease of use for the administration was also a big factor.
How was the initial setup?
The setup was straightforward.
Which other solutions did I evaluate?
We evaluated Jamf, Lansweeper, TriActive, FileWave, etc.
What other advice do I have?
Look for something that will fit your environment, budget, and level of expertise. For us, we manage all OSs. This was a perfect fit.
We also have 5000 endpoints. ManageEngine allows us to manage these endpoints at a fraction of the cost.
Our IT administrators are also able to use the product without much complication compared to other competitors.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
System Engineer at a engineering company with 51-200 employees
This software gives good insight of all the running applications, especially those that were not installed through DC9 or manually by an admin.
What is most valuable?
The functionality most valuable to us is the distribution of our software packages to all workstations. We also like the automatic asset management function which allows us the ability to retrieve and configure all necessary CI reports for auditing issues, for example.
How has it helped my organization?
This software gives good insight of all the running applications, especially those that were not installed through DC9 or manually by an admin.
What needs improvement?
Often I had issues with user configurations. An additional check should be built that, before installing software through a user config, the software checks if an application has already been installed on the workstation or not. Especially because of roaming profiles and workplaces nowadays, this becomes a “must-have” option.
For how long have I used the solution?
I've used it for approximately one year.
What was my experience with deployment of the solution?
No issues encountered.
What do I think about the stability of the solution?
No issues encountered.
What do I think about the scalability of the solution?
No issues encountered.
How are customer service and technical support?
9/10
Which solution did I use previously and why did I switch?
Before DC9 I used Scense (Dutch-programmed software distribution tool) which was only good for distribution of software, mostly through scripted applications. DC9 was very much more intuitive, flexible and clear.
How was the initial setup?
Just click and install.
What about the implementation team?
Just downloaded from manageengine.com and implemented and configured myself. Read an overview of this software beforehand so you know how you want and/or need to configure the software.
What other advice do I have?
DC9 is a simple, cheap and complete software distribution tool, also to configure all necessary options to control all kinds of OS options on the workstations like in Microsoft Group Policy Editor.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
System engineer at a university with 1,001-5,000 employees
I was able to save one full time employee and, thus, the software allowed me to present a serious cost reduction to the department staff.
What is most valuable?
I value the remote deployment solution the most as that functionality is used daily. However, other parts of the software like patch management, inventory and client/user configurations are also highly regarded.
How has it helped my organization?
It changed the entire flow of my department, though it is not a large department ranging from 55 to 75 users and about 130 clients (which includes lab and student PCs). I was able to save one full time employee and, thus, the software allowed me to present a serious cost reduction to the department staff.
What needs improvement?
I would love to have the self-service portal which is now present in the Enterprise edition to be deployed to the users of the Professional edition as well.
For how long have I used the solution?
I implemented Desktop Central in spring 2009 and have used it ever since.
How are customer service and technical support?
The response from the technical support staff was great whenever I needed it. They are also open to suggestions from the community and now and then implement ideas offered by the community.
Which solution did I use previously and why did I switch?
We previously had a full time employee running around to install software when demanded.
How was the initial setup?
It's straightforward. Between setup, testing and deployment of my first software package there was half a day. Since I have been running Desktop Central for six years. People looking for an easy management tool without steep learning curve like MS System Center should definitely have a look at Desktop Central.
What about the implementation team?
We deployed in-house and have no additional remarks about implementation.
What was our ROI?
We have saved one full time employee.
What's my experience with pricing, setup cost, and licensing?
We get Academic licensing which is not representative for the majority of users.
What other advice do I have?
People looking for an easy management tool without steep learning curve like MS System Center should definitely have a look at Desktop Central.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Operations and Support Manager at a consultancy with 501-1,000 employees
Helpful support, useful desktop controls and image management
Pros and Cons
- "ManageEngine Desktop Central's most valuable features are remote desktop control and image management. We can send things out from the desk here, it is a very good tool for us."
- "The reporting analytics could improve in ManageEngine Desktop Central. However, there are some third-party add-ins or modules you can purchase to do reporting analytics."
What is our primary use case?
We are in the testing phase of ManageEngine Desktop Central.
What is most valuable?
ManageEngine Desktop Central's most valuable features are remote desktop control and image management. We can send things out from the desk here, it is a very good tool for us.
What needs improvement?
The reporting analytics could improve in ManageEngine Desktop Central. However, there are some third-party add-ins or modules you can purchase to do reporting analytics.
For how long have I used the solution?
I have used ManageEngine Desktop Central within the last 12 months.
How are customer service and support?
We have had sales support from ManageEngine Desktop Central and they have been very helpful.
How was the initial setup?
The initial setup is straightforward. My manager is in the process and there have not been any problems.
What about the implementation team?
ManageEngine Desktop Central should not require a lot of maintenance that we have seen in the short time of our usage.
What other advice do I have?
I rate ManageEngine Desktop Central a nine out of ten.
Disclosure: I am a real user, and this review is based on my own experience and opinions.

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Updated: March 2025
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