ManageEngine Endpoint Central Reviews

We are using ManageEngine Endpoint Central for patch and asset management.

The most valuable feature of ManageEngine Endpoint Central is the central management console. Additionally, inventory tracking is helpful for knowing where our assets are.

We are looking for a complete solution for patch management with central management and the cloud which ManageEngine Endpoint Central does not provide.

I have been using ManageEngine Endpoint Central for approximately five years.

We have not had many issues with the stability.

Our approximately 15 IT staff that are using ManageEngine Endpoint Central in my company.

The application support is effective. We can communicate with the agents by email, telephone, or online chat.

I rate the support of ManageEngine Endpoint Central an eight out of ten.

Positive

The initial setup of ManageEngine Endpoint Central is simple. However, it is client-based, you have to identify the endpoint that needs to have the installation.

There is a freeware version of the solution available as long as you do not breach the number of licenses and users that are dictated.

The price of the solution is reasonable.

I would recommend people use the solution. It's designed to be user-friendly and easy to set up, and one of its key strengths is that many IT professionals are choosing it because it has a free version.

I rate ManageEngine Endpoint Central an eight out of ten.

We use it for Windows patching, third-party application patching, and third-party application deployment. 

The advantage of this solution for us is that it has basically centralized all our IT support, both remote and on-prem. We no longer need to do a lot of sneakernet. We're basically doing full remote support with it.

This solution has many valuable features. It's a complete product that allows you to remote troubleshoot, has an inventory of systems, as well as other things. We own the entire suite. The UEM suite allows us to deploy Manage Patching, Deploy OS' as well as MDM Management. We use the entire Swiss Army knife of the product. We use some other ManageEngine products and there's seamless integration between them. They've implemented in-application support so you can type a question to support and you'll get a real time reply, which is great. They really listen to their customers and try to proactively support them. They're constantly listening to feedback and making improvements on the product. It's one of those things where they listen to the customers and they're constantly evolving the product.

There are occasional glitches but they deal with it very quickly and efficiently. They've actually just rolled out a whole new endpoint security add-on that includes the features I've been looking for. 

I've been using this solution for 10 years. 

The solution has been fairly stable. It's evolved over time and they've come a long way. It's been a consistently stable platform. We've previously used things like WSUS and Intune for Window Patch deployment, ManageEngine is by far easier to use than those products. 

This is a very scalable solution. It's deployed to our entire organization, so that's about 400 users.

The technical support is great. The challenge is that sometimes support has to go back to development and the lead time can take a while. It's no different to any other company. They're all going to do the same thing. I'd much rather have them fix it right the first time versus coming back constantly with band-aids.

The initial setup is easy. You build a server, you install, you run the executable, it installs. It has a self-contained database and it does its own thing. You're up and running in 10 minutes. Obviously, like any product, it's going to take you time to evolve the product, to use the product, to get to know the product, but you can be up and running in as quickly as 10 minutes.

The cost is fairly reasonable for what you're getting. As an end user, you always want everything for nothing, but the reality of the matter is you get what you pay for so I think the price is fair. If you compare it to things like other patch management and third party tools, I'd say the price is probably fairly good.

We've looked at a lot of solutions and, value for money, this product can't be beat. They're always packing more features into it. We've looked at a couple of other products and they're just more cumbersome to set up and more expensive.

It's worth taking a good look at this solution because I think it's a really good product and it has a lot of features. It has a lot of value added and they have great support.

I would rate this solution a nine out of 10. 

Our primary use case is to manage most aspects of the endpoints in 21 remote sites. All sites are connected via IPSec VPN mesh and have distribution servers at each site, OS deployment, software deployment, patch management, remote administration, configurations, mobile device management, and browser management. One of my favorite features is a simple remote CMD. This enables us to troubleshoot certain things without interfering with the user desktop session or needing to ask them to take remote control of the machine. It's very valuable being able to fix a problem without stopping user productivity.

It has become a single pane of glass for a majority of client support and administration. It has enabled my team to quickly identify machines, who is using it, what applications are installed, and a huge set of tools to solve most problems. OS imaging and deployment has significantly reduced the amount of time and resources needed to deploy a large set of new computers or even just reimage a problematic PC because of malware or other problem that would take much longer to troubleshoot. Software deployment has taken the task of installing a common application on hundreds of computers to just a few clicks.

Honestly, I have to say all features together have become the Swiss army knife of desktop management. They all work hand in hand. Software deployment saves an unbelievable amount of time installing an application on hundreds of computers. A full suite of remote administration tools to troubleshoot problems or make a change via PowerShell without intruding on the user desktop. Mobile device management eliminated the problem of missing iPads or iCloud locked tablets and phones. The mundane process of patch management is now a breeze.

I really feel like asset explorer should be a component of desktop central. That would make it the ultimate desktop management tool. This would also simplify the asset management role since an agent is already being deployed and assets could be added at the same time.  the CMDB would be quickly populated with a PC hardware and software inventory along with user relationships. Device assignment and tracking would be another added value. Adding that feature set would tie everything together and be the one-stop-shop of desktop management suites.

Approximately a year.

It's very stable it just seems to always work.

Very scalable. Distribution servers are the main factor.

The few times we have contacted customer support they have always very quickly solved the problem. Every support agent has been very professional and curteous. 

We did not use a different solution. We did a trial Desktop central and immediately fell in love with it and have not regretted the decision.

It was very easy to setup initially. The side effect is you will spend a lot of time tweaking and fine-tuning everything. 

In-house.

Time saved is money saved.

Go with what you can afford. Every part of the application is going to save time and money and a very worthwhile investment.

We did not evaluate competing products. Everything we were looking for was there and worked well and was easy to use.

We use the product to know about our assets and manage remote support. 

The tool's security can be better. 

I have been using the product for five years. 

The tool is stable. 

The solution is scalable. My company has 7000 users for the product. 

We don't require any support from the product since we have a good engineer. 

The product's setup is easy. We have around 45 people to manage the tool. 

The solution's deployment was done in-house. 

I have seen ROI with the tool's use. 

The product is cheap. 

I would rate the solution an eight out of ten. 

I used it about six months ago. We implemented it in the last company I worked with. We were using it for patching, rolling out images, and other similar things.

We were using the most recent version.

I like being able to image over the network. That's a nice feature that it has. Patch management is pretty decent on it as well.

The only problem with it is that the setup isn't very intuitive. I know that they just upgraded the product to make it a little bit easier to use, but compared to some of the other platforms, it is not easy to configure it, set it up, and get it running. However, once you have set it up and got it running, it runs great.

Once it was set up and running, there were no issues with it. It seems to run fairly well.

It is scalable. I was the admin for this system, and we probably had over a thousand end-users. I was the only one who knew how to use it at the time.

Their tech support was pretty good. For any issues we had, they'd come in and work with us and get them resolved pretty quickly.

Its setup isn't very intuitive.

We had perpetual licenses. The cost was around 36,000, and then you'd have the yearly maintenance fee of 2,000 or 3,000.

They have a service where they come in and configure it or do the setup for you for a price. I don't remember the price, but it was pretty reasonable. If you're not familiar with the platform, that might be a good thing to go with, especially if you don't want to go in and do the ifs and buts trying to set it up. It would be a lot easier if you had them come and set it up for you. With all the alerting and everything else that you have to set up with it, it takes a minute to get it up and running and have everything the way you wanted.

I'd give it an eight out of 10. I was really happy with it.

We use the product for endpoint security.

They provide good services.

The product's remote access manager needs improvement. The wake-up takes longer time, sometimes more than five minutes. It could respond immediately.

I have been using ManageEngine Endpoint Central for one or two months. At present, I use the latest version.

I rate the platform's stability a seven out of ten.

We have approximately 2000 ManageEngine Endpoint Central users in our organization. I rate the scalability a nine out of ten.

The initial setup process is good. It requires a technical team of seven to ten engineers for deployment and takes an hour or two to complete. Later, we need to maintain the product as well.

The product is not expensive. I rate its pricing a seven out of ten.

I rate ManageEngine Endpoint Central a seven out of ten. We encounter issues related to the quality of services.

We do patch management and are enabling this service portal. Users can interact with IT in order to download and install the applications. We also push out software to various departments. It's mainly used for patch management. We tend to test and monitor patches. 

The patch management policies are great. We can handle patches that are highly critical, and it makes handling patch deployment very simple. 

Customization is very easy. 

The dashboard has been very useful. 

It is stable.

The solution is scalable. 

We'd like more compatibility for Mac in the future. That way, we wouldn't need to use two tools for different computers. 

The support could be faster. 

It was a bit expensive. 

We just finished a POC, and we are onboarding the solution right now.

The solution is very stable. There are no bugs or glitches. It doesn't crash or freeze. It is reliable and the performance is good. 

It is scalable. 

We have 1,000 or more people using the solution. 

The support isn't as good as it could be. We need it to be better. When we send requests, we find it takes too much time. 

I handle technical support for clients, and I troubleshoot where I can. I tend to go through documentation and resolve what I can. Otherwise, I have to reach out to Microsoft, and there can sometimes be a delay in response. 

The initial setup is easy. It's not overly complex. 

Currently, we are using an identity manager like JumpCloud. We are pushing via JumpCloud. If there is a new user, I have already created the groups, and I can just add them in. It's pretty simple. 

The cost of licensing is paid yearly. 

The price is a bit expensive. However, it's not too bad compared to the market.

There are some extra costs as well. If you go for the standard enterprise plan, not many features are covered. You need to trade up to bigger editions that offer more features. 

I am an implementor and admin. 

We have it on-premises and on the cloud as well.

I'd recommend the solution to others.

I would rate the solution nine out of ten. 

We use this product for:

• User management and Patch management.
• Application and software deployment management, which is made very easy using its software.
• Remote support on different platforms like macOS, Windows, Linux, and tablets (Android and iOS).
• Software usage monitoring by the users.
• Providing endpoint security and assets management.
• Discovering the software license and warranty details. 
• Device control like USB and security policies.
• Effectively applying restrictions on end-user devices like cameras and browsers.

Having one single portal for all of our patch management, application management, mobile device management, and remote support has greatly improved our IT capabilities. Previously, we were using different tools for each different purpose.

The endpoint security helps us control the user device as per the IT policies. 

OS deployment and software deployment have saved the IT department a large amount of time during the mass onboarding.

Using desktop central has increased the efficiency of the asset management in our company. 

The most important feature we found to be useful in the COVID situation is the secure connection, which gives the IT support staff the ability to seamlessly connect with the users remotely and in a secure way. They can connect to almost all of the operating systems including Windows, Linux, macOS, and tablets. This also gives great control to the IT support staff, who remotely connect to the users during emergencies.

The patch management of the different operating systems in our environment is also made easy by using the desktop central software. 

There is a slight delay in customer support, which is something that can be improved.

We would like to see more integration on the macOS side, much as it is with Windows. There are still some access-level restrictions that we can see in the latest macOS when we connect desktop central remote. This is something that should be improved in the next release.

We have been using ManageEngine Desktop Central for two and a half years.

It is quite a stable product and we have access to customer support if there are any issues. Make sure that you subscribe to an annual support contract.

It's pretty good at scaling up. You just need to buy a license and it's ready to use.

The technical support is good but sometimes, there is a slight delay in response. 

We did not use another similar product before this one.

The setup was a bit complex initially but with use, we have become experts now.

Our implementation was done through a vendor.

We have been using this product for the past two and a half years and we have seen a 90% ROI. 

It's relatively cheap if you take the overall product. Choose wisely between the Professional and Enterprise editions, based on your needs.

We evaluated TeamViewer for remote support, as well as Microsoft System Center.

Overall, given the capabilities of Desktop Central, it is one of the best endpoint management solutions and it can cater to most of the operating systems in a client's environment, through a single portal.