ManageEngine Endpoint Central Reviews

The functionality most valuable to us is the distribution of our software packages to all workstations. We also like the automatic asset management function which allows us the ability to retrieve and configure all necessary CI reports for auditing issues, for example.

This software gives good insight of all the running applications, especially those that were not installed through DC9 or manually by an admin.

Often I had issues with user configurations. An additional check should be built that, before installing software through a user config, the software checks if an application has already been installed on the workstation or not. Especially because of roaming profiles and workplaces nowadays, this becomes a “must-have” option.

I've used it for approximately one year.

No issues encountered.

No issues encountered.

No issues encountered.

9/10

Before DC9 I used Scense (Dutch-programmed software distribution tool) which was only good for distribution of software, mostly through scripted applications. DC9 was very much more intuitive, flexible and clear.

Just click and install.

Just downloaded from manageengine.com and implemented and configured myself. Read an overview of this software beforehand so you know how you want and/or need to configure the software.

DC9 is a simple, cheap and complete software distribution tool, also to configure all necessary options to control all kinds of OS options on the workstations like in Microsoft Group Policy Editor.

My main use case of Desktop Central is for patch management, software deployment, and inventory.

Desktop Central has solved multiple problems for us, including providing patch management so we can get ISO 27001 certification. It also means that we can deploy to all of our machines at once.

The most valuable features of Desktop Central are patch management and deployment.

I would like for the next release to be available as SaaS.

I have been working with this solution for three years.

Desktop Central is stable.

This solution is easy to scale.

My experience with technical support has been good.

The initial setup was generally straightforward and easy, though there can be difficulties if your organization has offices in multiple locations. On average, deployment takes around fifteen to twenty days.

Desktop Central is affordable for any customer.

Desktop Central is a very good, functional solution for endpoint management. I would rate this solution as nine out of ten.

Desktop Management and various reporting features.

We have almost 2500 computers inside our private network. Managing those computers from a single console meant a dream come true for us.

Besides this, central patch management and detailed reporting, especially active directory or inventory management reporting, boosts up our regular activities.

Reporting should be customizable. Although there is already a scope of customized reporting, there should be some other option. Besides for that, for inventory management, this software takes data from active directory’s database.

Sometimes this shows some garbage or duplicate value. There should be some method to search the out of order or dead computers.

Since December 2016.

Not yet.

Not really.

Technical support is not up to the mark. In my opinion, this is the area where they should look after more carefully.

I used some trial versions of Microsoft SCCM and different ManageEngine products including ADaudit Plus , ADmanager Plus.

The initial setup was very easy and straightforward

There is a strange licensing policy regarding technician restrictions. Normally, it comes with single technician license (at least at our scenario), which means only one admin user can log into the system.

I think the licensing details, as well as the local partner’s technical resources, need to be evaluated before purchasing the product.

Yes we do, Microsoft SCCM.

Software distribution is the most valuable feature for us.

It improves our organization's efficiency because we're now able to install software quickly rather than manually touching each machine.

The remote desktop piece has started to fail and we have numerous disconnects while remote logging into a PC. Thought getting rid of the Java piece would help, but it hasn’t.

We haven't encountered any issues with deployment.

There have been no instances of instability.

It's been scalable for us.

3/10 - They have messed up our licensing the last three times we needed to purchase additional licenses. Also, they are difficult to understand.

We used Altiris, but they did not support Windows 7.

The initial set-up was very easy.

We were quite rushed to find a product to replace Altiris and this seemed to be the best choice at the time for remote desktop administration and software distribution. When it works, it works well, but their technical support area needs improving.

• Software Deployment
• Patch Management

We are a three-man team serving thousands of employees worldwide. Managing systems remotely is a tedious task, but thanks to this product we are able to deploy software remotely and silently without interfering with users' work.

Overall, I am happy with the features. However, they do need to improve their software QA and testing before releasing a new patch. It can take months before they can resolve an issue.

I've used it for two years.

No issues encountered.

No issues encountered.

No issues encountered.

The response time is great, but it takes time for them to resolve an issue.

I haven't used any solution previously.

It was already implemented when I joined my current company.

Do ask for demonstration first, but overall this product is worth the money and continuous improvement is noticeable.

The solution works as a Mobile Device Management system for us. With Endpoint Central, we can manage every system in our organization. 

The solution has a lot of valuable features. It manages everything that is going on in your system. If you want to install or delete something, or have a check on an activity in your employee's system, it does it all.

It is compatible with the systems such as Windows and Mac but not with Linux systems. We faced complexity with implementations there. We can't term it as a problem, but it requires a few customizations while working with Linux systems.

I have been using the solution for one year now.

The solution's stability is better than the other solutions in the market.

We have 1200 users of the solution in our organization.

The solution's customer support service is nice. They provide instant support. If required, they visit the premises and solve the problem.

The solution takes one or two days to deploy.

The implementation of the solution needs two or three technical executives. It is easy to implement as it is a cloud-based solution. It offers virtual tech support as well.

I recommend the solution to others and rate it as an eight.

• Patch Management
• Inventory

It has allowed us to deploy laptops to users and not worry about patching Microsoft and third-party applications.

The web interface could use some polishing. I would also like to see some enhancements on what parameters you can use to push an application.

I have been using the product for over five years.

No issues with deployment.

No issues with scalability. One of the reasons that we went with Desktop Central is the small footprint.

Very happy with tech support but would like to see someone there on the weekends.

We used Novell's ZENWorks 10 and 11. We chose it based on it's small footprint and the features such as 3rd party patch management

Very easy to implement. A few clicks and you are done.

I did it myself for 300 workstations as you can leverage the program to install via Active Directory credentials.

The ROI was three months for us.

The ROI was three months for us.

Be aware that updates are once a month. They usually take about 30 minutes to perform.

It has several features that I've found valuable, but the most valuable are Patch Management, SW Distribution, Asset Management and Mobile Device Management.

I'd like to see Patch Management for Linux Systems, which it doesn't have right now and which we could really use.

I've used it for eight years.

We've had no issues with deployment.

We've had no issues with stability.

We've had no issues with scalability.

ManageEngine offers a great customer support in the pre-sale phase and even after the sale.

Technical and after-sale support is great.

Yes, before we used Microsoft SCCM, and we’ve switched to Desktop Central for its minor cost and its simple usage and deployment.

The initial setup was straightforward and very user friendly.