I find administration management and the cloud to be valuable features.
Director at a tech services company with 201-500 employees
A stable solution with easy installation and good tech support, but could have better scalability and integrative abilities with on-premises systems
Pros and Cons
- "The solution is stable."
- "The scalability and integrative abilities with on-premises systems could stand improvement."
What is most valuable?
What needs improvement?
The scalability and integrative abilities with on-premises systems could stand improvement.
I am talking about the monitoring features and those directly concerning the internal management systems. The stock switches should be more reliable.
The solution is a bit on the pricey side.
What do I think about the stability of the solution?
The solution is stable.
What do I think about the scalability of the solution?
The scalability could be better.
Buyer's Guide
Meraki MS Switches
December 2024
Learn what your peers think about Meraki MS Switches. Get advice and tips from experienced pros sharing their opinions. Updated: December 2024.
824,067 professionals have used our research since 2012.
How are customer service and support?
The technical support is fine.
How was the initial setup?
The initial setup and deployment are easy.
What's my experience with pricing, setup cost, and licensing?
The price could be lower.
What other advice do I have?
We are satisfied with the solution when it comes to that concerning a small environment.
I use the solution in my company.
I rate Meraki MS Switches as a seven out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer:
IT Support Executive at a healthcare company with 51-200 employees
Web-based management with everything in a single dashboard, but it is expensive and the registration process needs to be streamlined
Pros and Cons
- "The dashboard and the interface, in general, are good features."
- "We had some dashboard licensing issues, maybe because their method of collecting data from the user needs to be more streamlined."
What is our primary use case?
We are using these switches to provide internet access to our users. They connect the access points.
What is most valuable?
The dashboard and the interface, in general, are good features. We can work globally and anybody can log in from our web-based console to use it. Everything from switches to access points can be used from a single dashboard.
What needs improvement?
We had some dashboard licensing issues, maybe because their method of collecting data from the user needs to be more streamlined. It seems that they have collected information from the vendor, but perhaps there is not a proper SOP regarding this.
They collected some vague information that was registered and when it came to us, we found out that they didn't use our proper email address. As a result, licensing became an issue. It was only resolved after we contacted them and changed the details of the registration. Consequently, there was a long delay before we started using it.
When I registered the system in India, there was no problem. However, in the UAE, the vendors were not collecting and properly verifying the details. The need to streamline the licensing data collection process to fix this.
As a manufacturer, or OEM, they might be doing their part correctly, but the vendors might be losing the data. So, they need to be strict on their vendors to collect the information properly. Or, they need to at least contact the people, the end-users, and verify that it is correct. As it is now, they just depend on the vendors' data. Before they register it, they need to contact the customer directly with the data and verify it. Ideally, some kind of SOP should be there.
With no SOP in place, the question becomes one of what happens when Cisco takes the data from the vendor and registers the product, but doesn't verify it by contacting the customer. This can happen in cases where the vendor is in a hurry to sell the product. In fact, they might fill in bogus data and give it to Cisco. Then, once the customer gets the product and starts to configure it, they get the licensing issue like we did, which is the first step in the process. The fails only because the data given by the vendor is wrong, and it's not the fault of the customer.
If instead, Cisco verified the details with the customer again, once they receive the data, it would be better. As I suggest this, it might seem like a slow process, but in today's world, it is not. They can contact the customer directly, using the provided email or mobile number. They can call them, verify the details, and it will be good for both Cisco and the customer.
For how long have I used the solution?
We have been using Meraki MS Switches for approximately six months.
What do I think about the stability of the solution?
It is pretty stable so far, but we really only just started using it so I may have more comments in another year or so.
What do I think about the scalability of the solution?
Scalability is something that we'll determine in the long term. At this time, we have between 30 and 50 users. It can scale up to 60.
How are customer service and technical support?
I have not yet dealt with technical support.
Which solution did I use previously and why did I switch?
Previously, we used MR access points and we liked the user interface. We wanted to extend that to our switches. At the time, the switches were web-managed but they were not under the same dashboard. Switching to Cisco and Meraki brought everything together, from switches to access points, into a single dashboard.
How was the initial setup?
I was involved in the installation and found that it was straightforward. The deployment took between one and a half and two hours, although we still had the problem with the licensing. That was a long wait.
What about the implementation team?
Our deployment team consisted of three people. There was one person on-site, another in India, and one in the UK.
We are just about to do some configuration with these switches.
What's my experience with pricing, setup cost, and licensing?
This product is quite expensive. The vendor might be cashing in on the dashboard because it's attractive, and nobody else is providing such a sophisticated dashboard. It has the IP, switches, routers, security cameras, and everything else included in one place. So, while the product is expensive, the features they provide are unmatchable.
What other advice do I have?
This is a product that I recommend for others.
I would rate this solution a seven out of ten.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Buyer's Guide
Meraki MS Switches
December 2024
Learn what your peers think about Meraki MS Switches. Get advice and tips from experienced pros sharing their opinions. Updated: December 2024.
824,067 professionals have used our research since 2012.
Senior Consulting and Design Engineer at Claro Ecuador
Dashboard is well integrated which enables easy monitoring
Pros and Cons
- "Console of the dashboard is well integrated."
- "The cameras should be better integrated."
What is our primary use case?
Our primary use case of Switches is for controlling and monitoring the clients. I'm a senior consultant and design engineer and we are partners of Meraki.
What is most valuable?
A valuable feature is the console of the dashboard which is pretty integrated. It's also easy for the client to monitor their dashboard.
What needs improvement?
I think the cameras should be better integrated so that clients can review real time images on the dashboard. That's a basic feature.
For how long have I used the solution?
I've been using this solution for a year.
What do I think about the stability of the solution?
It's a pretty stable solution and there was no difficulty integrating the products to one dashboard.
What do I think about the scalability of the solution?
The scalability of the solution is excellent.
How are customer service and technical support?
It's somewhat difficult to contact technical support, there are several manual steps involved. If you don't know the process, it can take time.
How was the initial setup?
The initial setup was not complex.
What other advice do I have?
I would rate this solution a 10 out of 10.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
IT Engineer at a printing company with 201-500 employees
Easy to set up, monitor, and check the switch status
Pros and Cons
- "It is easy to set up and easy to monitor. It is also easy to check the status of the switch."
- "It would be great if the switch can identify the IP address connected to the network port. It seems most of the switches cannot identify the IP address. They can identify the MAC address but not the IP address."
What is our primary use case?
We use it for general network switch purposes.
What is most valuable?
It is easy to set up and easy to monitor. It is also easy to check the status of the switch.
What needs improvement?
It would be great if the switch can identify the IP address connected to the network port. It seems most of the switches cannot identify the IP address. They can identify the MAC address but not the IP address.
For how long have I used the solution?
I have been using this solution for almost one year.
What do I think about the stability of the solution?
It is pretty stable. We had only one issue related to the cooling fan, and they had to call the hardware back. We had to switch the hardware to fix the issue, and it took a while. That was the only issue we had.
What do I think about the scalability of the solution?
In our company, we have about 400 users, but on this site, we have only 150 users.
How are customer service and technical support?
We didn't need any kind of support, but I think the support is good.
Which solution did I use previously and why did I switch?
We were using a Cisco switch. We switched to Meraki because of the monitoring capabilities. Meraki is on the cloud, so it is easier to monitor. It is also easier to check the status of the switch, which is a good thing for a network administrator.
How was the initial setup?
The initial setup is really easy because everything is on the web. Most of the stuff has been implemented on the cloud. Once you receive the switch, you just connect to the cloud. There is no installation as such.
What other advice do I have?
I would recommend this solution to others. This is a good product from my standpoint. We plan to continue using this solution.
I would rate Meraki MS Switches a nine out of ten.
Which deployment model are you using for this solution?
Private Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Graduate Trainee at HNE
Easy to deploy, stable, and scalable
Pros and Cons
- "Easy access to the solution is the most valuable feature."
- "The price of the solution has room for improvement."
What is our primary use case?
The solution is a cloud-based switch that we use for our networks.
What is most valuable?
Easy access to the solution is the most valuable feature.
What needs improvement?
The price of the solution has room for improvement.
For how long have I used the solution?
I have been using the solution for three months.
What do I think about the stability of the solution?
I give the stability a ten out of ten.
What do I think about the scalability of the solution?
The solution is highly scalable.
We have around 1,000 people accessing the solution per day.
How are customer service and support?
The technical support is good.
How was the initial setup?
The initial setup is straightforward. We only had to prepare the template early to deploy.
What about the implementation team?
The implementation is completed in-house.
What's my experience with pricing, setup cost, and licensing?
We have an annual subscription for licensing and it is expensive.
What other advice do I have?
I give the solution a nine out of ten.
Meraki MS Switches makes work easier and I recommend the solution.
Which deployment model are you using for this solution?
Hybrid Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Other
Disclosure: My company has a business relationship with this vendor other than being a customer: Reseller
Hardware and Networks Support Executive at a manufacturing company with 501-1,000 employees
Easy to gain technical knowledge, highly stable, and good support
Pros and Cons
- "The most valuable features of Meraki MS Switches are ease of use, and we can find technical knowledge easily."
- "Meraki MS Switches could improve the process of installing firmware."
What is most valuable?
The most valuable features of Meraki MS Switches are ease of use, and we can find technical knowledge easily.
What needs improvement?
Meraki MS Switches could improve the process of installing firmware.
For how long have I used the solution?
I am using Meraki MS Switches for less than one year.
What do I think about the stability of the solution?
Meraki MS Switches are highly stable.
I rate the stability of Meraki MS Switches a ten out of ten.
What do I think about the scalability of the solution?
The scalability of Meraki MS Switches is very good.
I rate the scalability of Meraki MS Switches a ten out of ten.
How are customer service and support?
The support from Meraki MS Switches is very good.
I rate the support from Meraki MS Switches a four out of five.
How would you rate customer service and support?
Positive
How was the initial setup?
Meraki MS Switches could improve by having a more user-friendly setup.
What about the implementation team?
We have four people that are managing Meraki MS Switches.
What's my experience with pricing, setup cost, and licensing?
The price of Meraki MS Switches is high.
I rate the price of Meraki MS Switches a three out of five.
Which other solutions did I evaluate?
Meraki MS Switches are better for stability, scalability, and ease of use, but if you compare the cost-performance ratio, Huawei switches are much better.
What other advice do I have?
I rate Meraki MS Switches a nine out of ten.
Which deployment model are you using for this solution?
Private Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Network Consultant at Redington
User-friendly, good support, and scalable
Pros and Cons
- "The most valuable feature of Meraki MS Switches is user-friendliness."
- "There are some limitations in Meraki MS Switches. Other switches have more options, such as the Cisco Catalyst Switch."
What is our primary use case?
I am using Meraki MS Switches as a network switch. We can monitor the device and end-users on the Meraki Cloud Dashboard.
What is most valuable?
The most valuable feature of Meraki MS Switches is user-friendliness.
What needs improvement?
There are some limitations in Meraki MS Switches. Other switches have more options, such as the Cisco Catalyst Switch.
For how long have I used the solution?
I have been using Meraki MS Switches for approximately six months.
What do I think about the stability of the solution?
Meraki MS Switches are stable.
What do I think about the scalability of the solution?
The scalability of Meraki MS Switches is good.
How are customer service and support?
I have received good technical support from Meraki MS Switches.
How was the initial setup?
Meraki MS Switches are simple to set up. The deployment of the solution takes approximately two hours.
What's my experience with pricing, setup cost, and licensing?
The price of Meraki MS Switches is less expensive than other similar solutions.
What other advice do I have?
My advice to others is to create a proper dashboard and configuration.
I rate Meraki MS Switches a nine out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Reseller
Manager at a computer software company with 10,001+ employees
User-friendly with a simple interface, and we can orchestrate our network from the cloud
Pros and Cons
- "The most valuable feature is the ability to orchestrate the network from the cloud."
- "The MS Switches are incapable of doing trunking."
What is our primary use case?
We are a consultancy and we work with a variety of networking products, including Meraki MS Switches. Our primary use case is cloud orchestration, where you can log in from anywhere and manage our devices remotely.
What is most valuable?
The most valuable feature is the ability to orchestrate the network from the cloud.
These switches are simple to use and the user interface is good.
What needs improvement?
Technical support can be faster to respond to non-telephone originated inquiries.
For how long have I used the solution?
I have been using Meraki MS Switches for the past five months.
What do I think about the stability of the solution?
We are satisfied with the stability and plan to continue using this product.
What do I think about the scalability of the solution?
I would rate scalability at 60% because it doesn't have the core functionality required for aggregated interfaces. For example, you can not use a virtual device context, so you can't scale easily.
We have close to 300 users in the organization.
How are customer service and technical support?
The technical support is awesome. However, when you leave a case, they will not immediately contact you unless you first call them and explain that it is of high priority. They will respond immediately but it is important that you contact them by phone, first.
Which solution did I use previously and why did I switch?
I used to work primarily with Juniper switches but I also work with Cisco and Meraki products. I was not part of the decision to use Meraki.
How was the initial setup?
The initial setup is very straightforward and they can be deployed within minutes.
We have the hardware on-premises but it is a cloud-based, SD-WAN solution.
What about the implementation team?
I normally deploy these switches myself.
What other advice do I have?
For cloud usage, I recommend this product.
I would rate this solution an eight out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Buyer's Guide
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Updated: December 2024
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Very true about the support. The support center numbers for India is not working at all.