In my company, the solution is used to connect computers to a network.
IT Specialist at a manufacturing company with 5,001-10,000 employees
Easy to maintain and offers device tracking features
Pros and Cons
- "he product is easy to integrate with other software tools."
- "The product's high price is an area of concern where improvements are required."
What is our primary use case?
What is most valuable?
The most valuable feature of the solution is device tracking, which allows our company to know where the product is plugged into the environment.
What needs improvement?
I am sure that my company uses only some of the basic stuff attached to the solution. I don't know much about the higher models or ranges offered by the product.
My company knows how to carry out the setup of our networks and how it works in general. In short, everything in the tool works to meet our company's expectations.
The product's high price is an area of concern where improvements are required.
For how long have I used the solution?
I have been using Meraki MS Switches for over five years. I am an end user of the product.
Buyer's Guide
Meraki MS Switches
March 2025

Learn what your peers think about Meraki MS Switches. Get advice and tips from experienced pros sharing their opinions. Updated: March 2025.
845,406 professionals have used our research since 2012.
What do I think about the stability of the solution?
It is a stable solution. Stability-wise, I rate the solution a ten out of ten.
What do I think about the scalability of the solution?
It is a very scalable solution.
In Europe, around 2,000 people use the product.
Which solution did I use previously and why did I switch?
I have experience with TP-Link.
Meraki MS Switches is an enterprise-grade solution that is well managed over the cloud. TP-Link lacks the features that Meraki MS Switches offers, and it also fails to offer proper services and devices. Discussing Meraki and TP-Link is like comparing apples with grapes.
How was the initial setup?
Based on the years of experience I have with the tool, the product's initial setup phase is easy.
One device can be deployed in half an hour to configure the connection with the cloud, and then everything goes on as the product states. Adding one device to an existing environment is simple, but building everything from scratch requires a lot of preparation, so I am not sure about the time required for the deployment from a wider horizon.
Currently, I am not involved in the deployment process of the product in Poland. I was only involved in the deployment process around five years ago.
What's my experience with pricing, setup cost, and licensing?
Securing licenses and devices for more than a year can make the product expensive. In general, the product is expensive.
What other advice do I have?
The product has simplified our network management tasks with a single console that provides our company access to an overview of our whole infrastructure.
The product has been helpful for our company in finding loops in the network. The tool also helps to identify some broken cables because there are testing tools available on the device.
The cloud management aspect of Meraki MS Switches has dramatically improved our company's operations because, previously, we had to go directly to the device to find it.
The product is easy to maintain as the updates happen automatically via the cloud.
The cost-savings from using the product stem from the fact that my company has experienced less downtime, so the business operates without any breaks.
The product is easy to integrate with other software tools.
I rate the product a ten out of ten.
Disclosure: I am a real user, and this review is based on my own experience and opinions.

Senior Solution Architect at Quess Corp Limited
It has a cloud-managed dashboard, is scalable, straightforward to set up, and has good technical support
Pros and Cons
- "I found the cloud-managed dashboard most valuable in Meraki MS Switches."
- "Management from a single dashboard is what I want to see from Meraki MS Switches."
What is our primary use case?
I use Meraki MS Switches for cloud-based management and web visibility, which I can control from a single pane of glass. I have a controller that lets me manage all devices.
What is most valuable?
I found the cloud-managed dashboard most valuable in Meraki MS Switches.
What needs improvement?
Management from a single dashboard is what I want to see from Meraki MS Switches.
What do I think about the stability of the solution?
The level of stability of Meraki MS Switches would depend on the environment.
What do I think about the scalability of the solution?
My rating for Meraki MS Switches is nine out of ten in terms of scalability.
How are customer service and support?
The Meraki MS Switches technical support is good, so I rate it nine out of ten.
How would you rate customer service and support?
Positive
How was the initial setup?
The initial setup for Meraki MS Switches was straightforward and had no problems. The product is easy to manage and deploy. Deployment only took one week.
My company deployed Meraki MS Switches based on requirements. That was the only deployment strategy.
What's my experience with pricing, setup cost, and licensing?
My company pays for Meraki MS Switches yearly. Pricing-wise, the product is relatively inexpensive.
What other advice do I have?
My company is both a reseller and user of Cisco Meraki solutions, including Meraki MS Switches.
I work on different models of Meraki MS Switches.
My company has multiple clients using Meraki MS Switches.
I recommend the product to others for cloud-based management. You can manage everything from the cloud.
My rating for Meraki MS Switches is nine out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer: Reseller
Buyer's Guide
Meraki MS Switches
March 2025

Learn what your peers think about Meraki MS Switches. Get advice and tips from experienced pros sharing their opinions. Updated: March 2025.
845,406 professionals have used our research since 2012.
Consultant at HCL Technologies
A very stable product with great network security features, fast speed, and low latency
Pros and Cons
- "The switch supports various automation testing tools, and it's quite helpful for network troubleshooting as well."
- "It is a compact switch, so there are a limited number of ports, and it needs improvement in terms of scalability."
What is our primary use case?
It's a cloud-managed, stackable access switch. It has various features, like providing quality of service to prioritize critical traffic, such as voice and video. It has various levels of support for simplified voice deployment. We also use this switch for multicast traffic. In addition, we use the switch for high capacity trunking where we require link aggregations.
What is most valuable?
This switch is enabled with network security features. We use it for port security and MAC whitelisting, as well as DHCP snooping to prevent users from adding unauthorized DHCP servers to the network. The switch supports BPDU guard, root guard, and rapid spanning tree protocol for the loop prevention mechanism.
Moreover, now with the advent of automation in our environment, the switch supports various automation testing tools, and it's quite helpful for network troubleshooting as well.
The switch has a good speed and low latency. I will not say it's the market leader of low latency, but it competes with Arista switches in terms of latency.
What needs improvement?
It is a compact switch, so there are a limited number of ports, and it needs improvement in terms of scalability. The number of ports should be increased. I would love to see modular capabilities, and various security features, like the ones provided by Palo Alto and various emerging cybersecurity solutions. I would like this switch to match that level of competency.
What do I think about the stability of the solution?
This switch is robust. It's never, ever gone down. It has not been rebooted during the last two years in my environment. In terms of stability, I don't see any challenges. I haven't seen any bugs associated with the current IOS.
What do I think about the scalability of the solution?
It is a scalable solution, but compared to competitors' technology, I still see some gaps. There are a lot of scalability improvements needed in this particular model.
There are 500+ on-prem users. Counting business employees altogether though, there are about 2,000.
How are customer service and support?
The support is quite easy and handy. No one can compete with Cisco's tech support.
How was the initial setup?
The initial setup was very straightforward. I have been in the IT industry for the last 16 years so I didn't have any challenges with the configuration or deployment. It is a plug and play solution, and needs basic configuration during the initial setup. We pushed the configuration and provisioned this switch immediately.
What was our ROI?
I see a return on investment in terms of manageability because a single employee can easily manage the switch. I don't need to hire additional resources for taking care of the vulnerability assessment or anything else.
What's my experience with pricing, setup cost, and licensing?
I don't know the exact price, but in terms of comparison, I know that Extreme switches are more cost-effective than Cisco Meraki Switches. Cisco should have some switches that are more cost-effective.
Which other solutions did I evaluate?
There are some other competitors nowadays, like Extreme switches. They are cost-effective and have many security features embedded in the switches. We want to see that level of competency for modular capabilities in Meraki switches soon. I still see Cisco as the market leader because no one can compete with Cisco's fast tech support.
What other advice do I have?
To someone considering this solution I would say that compared to other switches, like Arista, Meraki switches are quite robust. In terms of performance, we haven't faced any issues or vulnerabilities in the last two years.
I would rate this solution as a ten out of ten.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
IT Manager at IMP Bautest AG
Offers ability to configure multiple switches in one step which is an incredible feature
Pros and Cons
- "This is a sophisticated product with easy configuration that can save time and effort."
- "The pricing needs to be more competitive with other products on the market."
What is our primary use case?
We've chosen the Meraki product because the configuration is very simple. They are Cisco products, so we are sure of their reputation, the quality, the brand, the performance, and the support.
What is most valuable?
What we like best is that the product makes configuration easy. We can configure a whole bunch of switches or ports at the same time. For example, if we select 200 ports and change some parameters, these options will be applied two minutes later on every branch anywhere in the world where we have selected the switches. This ability to configure multiple switches in one step is an incredible feature.
What needs improvement?
One simple way to improve the product is to reconsider the price. They are more expensive than their competitors. You have to take into account that it is Meraki by Cisco and they know they are the best and that if you need a less expensive solution you can buy other products. If you want the best, you have to pay for it. But certainly they are a bit more expensive than the competitors.
For how long have I used the solution?
We have been using this solution for one-and-a-half years.
What do I think about the stability of the solution?
For us, this product has been very stable. We have had zero problems concerning stability.
What do I think about the scalability of the solution?
This solution is currently serving about 270 users within our company. I think the product is very scalable and it would not matter how many users we add.
How are customer service and technical support?
I have been in touch with technical support. The support is of course in English because they are an English speaking company, but the support was all very clear to me. The resolution of our issue was easy and it took maybe about 30 minutes for issues I called about. With any problems or questions that we had, they were there to help and we had a fast resolution every time. So personally I am very happy with the support.
Which solution did I use previously and why did I switch?
Before we switched to Cisco Meraki, we were using Hewlett Packard Enterprise Switches. They are not cloud-managed and it's not a software-defined network solution. I don't know if we can compare these one-to-one. But we did make the change because we thought it was a better fit for our network model and the solution was a better fit for our ultimate goals.
How was the initial setup?
The initial setup was very easy. We deployed eight switches with about 350 ports. Configuration of that took about two days.
What about the implementation team?
We did not need help from the vendor or an installation team. I did it by myself.
What's my experience with pricing, setup cost, and licensing?
I know that Cisco is a bit more expensive than its competitors. I know that we bought a license for a three-year term and that you can get discounts based on the length of the term. However, I do not know the exact amount that we pay.
Which other solutions did I evaluate?
Actually, we did not consider other solutions when we decided to make the switch. I had read many things about Cisco Meraki and a lot of my colleges are using this solution. I went to visit some places that were using the solution and they showed me what it could do. I was satisfied with what my colleagues showed me about the solution when I was at their businesses and we bought the solution based on that impression.
What other advice do I have?
My advice to other people who are looking into this solution is that if they need a fast, scalable and easy-to-manage solution, they can buy a Cisco Meraki product. They pay the price for the quality of the product and the ease of use. It is not the cheapest, but it is the best. Maybe the time you save in configuration and use over other products is worth the extra cost.
On a scale from one to ten where one is the worst and ten is the best, I would rate Meraki Cisco as a nine. It is not a ten because of the price and if you give ten of ten points there is no room for improvement. Everything can improve, even the best.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Global Network Architect at a manufacturing company with 51-200 employees
Single-pane-of-glass, stable, and scalable
Pros and Cons
- "The most beneficial features of Meraki MS Switches are the visibility and convenience they provide."
- "Meraki MS Switches do not offer as many features as their competitors, so we are quite limited in what we can configure on the switches and firewalls."
What is our primary use case?
We use the solution for our networking.
What is most valuable?
The most beneficial features of Meraki MS Switches are the visibility and convenience they provide. We have a single-pane-of-glass and a cloud-based management dashboard, so we do not need to manually configure each device. This is the greatest advantage. Additionally, they are easy to deploy with zero-touch provisioning, meaning that even those with limited technical knowledge can connect the devices.
What needs improvement?
Meraki MS Switches do not offer as many features as their competitors, so we are quite limited in what we can configure on the switches and firewalls. They are meant to be simple, but perhaps they should offer advanced features for more experienced users who would like to opt for them. I would suggest improving the price as well, as Meraki MS Switches are quite expensive due to their Cisco branding.
Perhaps in a future release, we could implement security technologies that are not yet available, such as SAC. To do this, we may need to purchase different types of switches; for example, Cisco has an access switch for data centers that allows for virtual port channeling, which cannot be done with a regular switch. However, this is a different market and use case.
The price of the solution has room for improvement.
For how long have I used the solution?
I have been using the solution for almost four years.
What do I think about the stability of the solution?
The solution is stable and we have not encountered any issues. Meraki MS Switches have a familiar life cycle, so we are not required to upgrade. Everything can be done automatically as long as we adhere to the most common scenarios; we should be good. We have 150 locations where we use them and we have not experienced any stability issues.
What do I think about the scalability of the solution?
The solution is scalable. The solution is suitable for all organization sizes, except for those that are very large and require a service provider or data center, footage. Meraki should be a good fit as long as a reasonable price can be negotiated and the technology is compatible.
How are customer service and support?
Technical support is quite satisfactory. It may not be as great as Cisco support, but it is much better than other vendors I have had to work with. Response times are still quite fast and we can call someone if we have an urgent problem, with reasonable waiting times. Whenever I have needed help, I either get the answer or am being pointed in the right direction. Overall, it is quite satisfactory.
How would you rate customer service and support?
Neutral
What's my experience with pricing, setup cost, and licensing?
The pricing varies. If we start with this small eight-plus switch, it is quite inexpensive. However, if we need some ten gig switches, it can be very expensive, ranging up to $10,000 or $18,000. Additionally, we also need to purchase the license, making it more costly than the regular Cisco Catellis.
Which other solutions did I evaluate?
I evaluated Ubiquiti UniFi.
What other advice do I have?
I give the solution an eight out of ten.
It makes sense to purchase Meraki MS Switches if we already have other Meraki devices, such as IPs. Getting the switches is a good choice, or if we plan to use the full Meraki stack, including the firewall, switch, and AP, then we will benefit from visibility in the dashboard. If we mix and match equipment, then it is not ideal as support may not be as good, and we may have difficulty identifying the source of any issues. If we use Meraki, then they will take responsibility for any issues on the network.
Ubiquiti UniFi Switches are the main competitor to Meraki MS Switches because they offer a range of products, including switches, access points, security appliances, cameras, and more. However, Ubiquiti is primarily focused on small-to-middle-sized businesses, and their prices are lower than Meraki's. However, they do not provide the same level of support or documentation as Meraki, and their warranty is much shorter - only one year compared to Meraki's lifetime warranty on data devices.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Telecommunication Group Leader at SCG
Problem-free installation, but there is poor support for outdoor switches
Pros and Cons
- "We have no problem with technical support from Cisco."
- "Meraki should include an application to assist users with the design of access points."
What is our primary use case?
We are a technology consultant and we work with a variety of products, including Meraki MS Switches. We have installed these switches in certain hotels in Egypt.
One of the hotels we work with has standardized on Meraki.
What needs improvement?
Meraki's support for outdoor switches is something that we're facing problems with. This is an area that needs to be improved.
Meraki should include an application to assist users with the design of access points.
For how long have I used the solution?
We have been working with Meraki MS Switches for perhaps two years.
What do I think about the scalability of the solution?
This is a good switch for a small installation, such as a hotel, but it's not an enterprise-level solution. In that regard, it is not very scalable.
The hotel network has almost 300 rooms.
How are customer service and support?
We have no problem with technical support from Cisco. They have good support, although it's not cheap.
Which solution did I use previously and why did I switch?
We have experience with switches from different vendors including Cisco and HP.
HPE Aruba is very popular in my country, and we have done a lot of these installations. Most people, given the choice between Aruba and Cisco, choose to implement Aruba.
One of the advantages to Aruba is that the switches have a lifetime warranty. They are also cheaper than Cisco.
How was the initial setup?
We have not faced any problems with respect to installation. They just need internet connectivity for the cloud configuration.
What about the implementation team?
Installation is done by the system integrators.
What's my experience with pricing, setup cost, and licensing?
Meraki is not an expensive switch, like Cisco. However, the cost of technical support is expensive.
Which other solutions did I evaluate?
We have researched different Cisco solutions. One of the things that we have found is that Stealthwatch for Cisco has the sensors built into the switches. We are interested in knowing whether that feature is compatible with other hardware because we don't want to be tied to a single vendor.
What other advice do I have?
Some companies in Egypt are not allowed to use cloud-based services, so the use of this type of product has not been popular.
I would rate this solution a six out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
Engineer - Operations Technologies Individual Contributor at Innergex
Not very scalable and the feature set is less interesting than other equipment but easy to set up
Pros and Cons
- "The product offered a lower CapEx cost for the appliance."
- "We had issues with the stability, issues with the pricing, and the total cost of ownership."
What is our primary use case?
We primarily used the solution as a switch.
What is most valuable?
The product offered a lower CapEx cost for the appliance. That's why they tried that infrastructure.
It was easy to set up.
What needs improvement?
We didn’t like the performance, which is why we ended up stopping usage.
We had issues with the stability, issues with the pricing, and the total cost of ownership.
The feature set is less attractive than other or similar equipment from other companies.
You can’t really scale the solution.
We’d like to have on-premises management in the future versions of the product.
It would be great if there were industrial protocols with more on them for an IT environment.
For how long have I used the solution?
We’ve used the solution since 2018.
What do I think about the stability of the solution?
We faced some stability issues when using the product.
What do I think about the scalability of the solution?
It’s not a very scalable product.
It’s used for energy generation, and we only really need 5% of our team managing it, so it doesn’t really require that many users per se.
How are customer service and support?
I recall technical support being good. They were pretty helpful and responsive.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
We used Cisco switches, among other options.
How was the initial setup?
The solution was relatively easy to deploy. It was straightforward and not overly complex.
The deployment itself only took a couple of hours.
You only need one person to handle the deployment tasks.
What about the implementation team?
We used an integrator. They helped us manage the initial setup.
What was our ROI?
We’ve removed all of the switches. We didn’t really witness an ROI.
In the long term, we likely did not get any ROI as we had to buy the switch. We should have bought it a couple of years ago. At this moment, it was a good return on investment in the sense that we had a switch working. However, it was not doing everything we wanted, yet we had it quickly working for low pricing. In the beginning, it seemed reasonable; however, in the end, it was not, as we have to replace everything.
What's my experience with pricing, setup cost, and licensing?
The solution offered low Cap-Ex pricing.
However, it ended up being expensive. We purchase dit as a package from an integrator. There were some extra fees, for example, for maintenance.
Which other solutions did I evaluate?
We didn’t really evaluate any other options. A company approached us about the product, and we decided to try it out.
What other advice do I have?
We are currently removing our Meraki switches. I’m not sure which version we were using. The latest was likely MS 120. We replaced the switches with others, and we’re bringing in ways to interconnect with other systems, which was providing us with more stability.
I’d rate the solution a four out of ten and advise potential users to go with a different product.
Which deployment model are you using for this solution?
Private Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Microsoft Azure
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Consulting Engineer at IV4
Trouble-free and easy solution with useful dashboard and great support
Pros and Cons
- "It is easy to deploy, maintain, and update. It has been trouble-free so far. I am still a Cisco command-line bigot, but the web interface makes it a lot easier for our help desk to interact with a client. When the clients call in and say that they aren't able to connect, it takes the help desk 10 minutes or less to look at everything in the enterprise or location. They can look at the firewall, switches, or access points in the dashboard. That's why I like the dashboard."
- "It would be good to include the command-line access someday."
What is our primary use case?
I use it in conjunction with Meraki Firewall and Meraki AP as a package. I am using the latest version of this solution.
We mainly replaced a number of Cisco ASA 5505 Firewalls that had PoE on them. The new Cisco ASA 5506 Firewall and Meraki MX Firewall don't have PoE, but we needed ports and PoE. Therefore, we combined the switches with the firewalls. The clients already had Meraki APs, so we just plugged in Meraki switches.
How has it helped my organization?
The improvements are mainly from the help desk perspective. It has been very useful for the help desk. Previously, the whole setup was Cisco. It was Cisco ASA 5505, so there was no real GUI. We only had the command-line interface to go in and look at it. Now we can look at the entire location in one piece on the dashboard.
A lot of our customers are small to medium businesses, doctors, and lawyers. The Meraki dashboard allows our help desk to quickly view a customer's location.
What is most valuable?
It is easy to deploy, maintain, and update. It has been trouble-free so far.
I am still a Cisco command-line bigot, but the web interface makes it a lot easier for our help desk to interact with a client. When the clients call in and say that they aren't able to connect, it takes the help desk 10 minutes or less to look at everything in the enterprise or location. They can look at the firewall, switches, or access points in the dashboard. That's why I like the dashboard.
What needs improvement?
It would be good to include the command-line access someday.
For how long have I used the solution?
I have been using this solution for a year and a half at the most.
What do I think about the stability of the solution?
It has been stable so far. I haven't had any problems.
What do I think about the scalability of the solution?
Its scalability is good. It is good for small and medium businesses and locations. They can scale up to good throughput.
In terms of the number of users, all employees of a client are the users of this solution. All PCs are plugged into Meraki. All wireless devices are coming through them.
How are customer service and technical support?
I had to call them a number of times. I always got great support from Meraki. I would rate them a nine out of ten.
Which solution did I use previously and why did I switch?
We mainly used Cisco products, which could be managed only by using the command-line interface. We switched mainly because of the dashboard.
If I am going to put something in the enterprise, I'll go with a full Cisco switch. If you buy the full Cisco switch, it comes with a lot of features. I won't put a Meraki switch on top of the rack of a whole enterprise or a whole bunch of blade servers kind of setup. Meraki is great for small and medium businesses and locations.
How was the initial setup?
The initial setup is easy. I can send Meraki Firewall, Meraki AP, and Meraki Switch to a client and have them plug these in. They'll pop up in the dashboard as long as you've done a few things correctly. I can customize a switch in England from Upstate New York. This is what is great. You cannot do this with a full-blown Cisco switch. You have to configure it, put it in a box, put the tray, and roll with Meraki.
What's my experience with pricing, setup cost, and licensing?
Its price is definitely competitive.
What other advice do I have?
I would recommend this solution. It is easy to deploy. You can put it in a box or have it shipped to a client's remote location. Even if they don't know anything, you can talk to them and set it up easily.
I would rate Meraki MS Switches a nine out of ten. I am very happy with all Meraki products that I use.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Reseller

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Updated: March 2025
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