Try our new research platform with insights from 80,000+ expert users
Data Center Presales Engineer at Integrated Solutions
MSP
Easy to use and learn, but it needs more configuration options and the price should be lowered
Pros and Cons
  • "The most valuable feature of this solution is the interface because it is very simple and easy to learn, even for somebody who hasn't seen it before."
  • "This solution is too simple for some cases, and there should be more configuration options."

What is our primary use case?

Our primary use for this solution is cloud management. It is very comfortable for our customers when they have a remote office and can manage the switch from the access point.

This solution is an on-premises deployment model.

What is most valuable?

The most valuable feature of this solution is the interface because it is very simple and easy to learn, even for somebody who hasn't seen it before.

The remote management from the cloud is very good.

The security features are very good.

What needs improvement?

The price of this solution should be improved.

This solution is too simple for some cases, and there should be more configuration options.

For how long have I used the solution?

I have been using this solution for six or seven years.
Buyer's Guide
Meraki MS Switches
December 2024
Learn what your peers think about Meraki MS Switches. Get advice and tips from experienced pros sharing their opinions. Updated: December 2024.
824,067 professionals have used our research since 2012.

What do I think about the stability of the solution?

I do not recall any service action, so this solution appears to be stable.

What do I think about the scalability of the solution?

This solution is scalable if we're talking about one component with many remote offices. However, if we're talking about a company with a large headquarters then I can find better solutions.

There are dozens of users for this solution at the company in Poland, perhaps up to one hundred.

How are customer service and support?

When I contacted technical support a long time ago, it was very good. The last time I spoke with them, something had changed at it was not as good. It was not bad, either. Meraki is a simple product, so many of the service actions are a product replacement.

How was the initial setup?

The initial setup of this solution is easy. It is also easy to configure and deploy.

The complexity of the deployment depends on the configuration, but it will take a maximum of an hour to deploy.

What's my experience with pricing, setup cost, and licensing?

This is not a cheap solution.

What other advice do I have?

Every customer has different environments and requirements, but it's a good product for most solutions.

I would rate this solution a seven out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner.
PeerSpot user
reviewer2285133 - PeerSpot reviewer
Consultant at a tech services company with 51-200 employees
Consultant
Top 20
A cloud-managed simplicity with strong security features, and user-friendly support
Pros and Cons
  • "It offers a compelling solution due to its cloud management capabilities and strong security features."
  • "It might be perceived as more of a niche product, partly due to its name, as it's still not entirely recognized by the market."

What is our primary use case?

The primary goal is to assist the customer, and in some cases, it may be necessary to recommend Meraki when they have limited assistance or staff available to manage the infrastructure effectively.

What is most valuable?

It offers a compelling solution due to its cloud management capabilities and strong security features. In specific sectors like healthcare and hospitality, reliability is paramount, and customers demand reputable brands with a long track record in security and support.

What needs improvement?

One key challenge often encountered is the perception that strategic products like Cisco and Meraki tend to be more expensive than alternatives like Aruba. It might be perceived as more of a niche product, partly due to its name, as it's still not entirely recognized by the market. 

For how long have I used the solution?

We have been working with it for ten years.

How are customer service and support?

The support provided is truly impressive. They are offering excellent assistance and a product lineup that stands up to the big brand names.

How would you rate customer service and support?

Positive

How was the initial setup?

The initial installation was easy, and the support team was readily available.

What other advice do I have?

The suitability of Meraki switches depends on the specific needs of customers, especially in industries like hospitality and healthcare where multiple units are involved. It requires a bit more effort to familiarize customers with its offerings. Overall, I would rate it eight out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
Buyer's Guide
Meraki MS Switches
December 2024
Learn what your peers think about Meraki MS Switches. Get advice and tips from experienced pros sharing their opinions. Updated: December 2024.
824,067 professionals have used our research since 2012.
Preventa TI at a tech services company with 51-200 employees
Real User
Good quality, integrates well, and provide a guarantee
Pros and Cons
  • "The main features of Meraki MS Switches are integration, high quality, and hardware guarantee."
  • "The solution does not fit all use cases."

What is our primary use case?

I use this solution as a network switch in colleges.

What is most valuable?

The main features of Meraki MS Switches are integration, high quality, and hardware guarantee.

What needs improvement?

The solution does not fit all use cases. 

For how long have I used the solution?

I have used Meraki MS Switches within the last 12 months.

How are customer service and technical support?

I have not used technical support. However, I have used documentation for the solution.

Which other solutions did I evaluate?

I have evaluated other firewalls, such as Aruba.

What other advice do I have?

I rate Meraki MS Switches a ten out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
CECEO, ICT & Privacy ConsultantO at CHIP COMPUTERS S.r.l.
Real User
Easy to configure and provides us with complete visibility of the graphic end point
Pros and Cons
  • "It is easy to configure and provides complete visibility of the graphic end point."
  • "This is quite an expensive solution."

What is our primary use case?

We are partners with Cisco and I'm the company CEO. 

What is most valuable?

I like that this solution is easy to configure and it provides complete visibility of the graphic end point. 

What needs improvement?

This is quite an expensive solution so I'd like to see the cost reduced. The complete installation can be very expensive because the switch doesn't have an option to perform fiber connectivity.

For how long have I used the solution?

I've been using this solution for five years. 

What do I think about the scalability of the solution?

The solution is scalable and stable. 

How are customer service and technical support?

I have had good experience with the English support but I'd really like to see some technical support in Italian.

How was the initial setup?

The initial setup is straightforward. 

What other advice do I have?

It's an expensive solution in some environments but I would recommend it. 

I would rate this solution a nine out of 10. 

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
reviewer1151457 - PeerSpot reviewer
Delivery Engineer at a tech services company with 11-50 employees
Reseller
Excellent visibility, good configuration capabilities and very good technical support
Pros and Cons
  • "The solution's most valuable aspect is the ease of stacking. The configuration on the MS Switches is very good, as well as its ability to assign the LANs."
  • "The solution needs to improve its ability to back up the auto-configuration."

What is our primary use case?

We primarily use the solution for clients who need LAN access points.

What is most valuable?

The solution's most valuable aspect is the ease of stacking. The configuration on the MS Switches is very good, as well as its ability to assign the LANs.

The visibility of the solution is very good.

What needs improvement?

The solution needs to improve its ability to back up the auto-configuration.

For how long have I used the solution?

I've been using the solution for one year.

What do I think about the stability of the solution?

The stability of the solution is good. I'd rate it nine out of ten.

What do I think about the scalability of the solution?

The solution is easy to stack, which makes it scalable.

How are customer service and technical support?

Overall, the solution's technical support has been helpful. They will stay with you for hours to help you sort out any issues and will help to review or check if the configurations are good.

Which solution did I use previously and why did I switch?

We also use HP switches. We use both for various clients and which we use is largely based on the client's budget.

How was the initial setup?

The initial setup is quite easy. The time it takes to deploy depends on the configuration requirements. It can take anywhere from 15 minutes to two hours. You only need one to two people to set it up.

What's my experience with pricing, setup cost, and licensing?

There's a license fee. Sometimes you have to pay for extra services on top of that.

What other advice do I have?

In terms of advice, I'd tell others to make sure they take a screenshot of their configuration if they don't have a good backup for the platform.

I'd rate the solution eight out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer: Reseller.
PeerSpot user
reviewer1222638 - PeerSpot reviewer
Head of IT at a tech services company with 201-500 employees
Real User
Excellent technical support and relatively stable, but has expensive pricing
Pros and Cons
  • "The technical support is very good. They offer some of the best support on the market."
  • "The solution needs to improve its scalability."

What is our primary use case?

We primarily use the solution for our production, mainly our processing, and for some internal uses surrounding the sovereignty of data. 

What is most valuable?

The technical support is very good. They offer some of the best support on the market.

What needs improvement?

The pricing of the product needs to be improved. I find that Cisco products are usually priced quite high.

The solution needs to improve its scalability.

For how long have I used the solution?

I've been using the solution for between three and five years.

What do I think about the stability of the solution?

The solution is stable most of the time, but occasionally we have faced unpredictable issues that has affected the solution's stability for a short time. This has happened only two times over the last five years.

What do I think about the scalability of the solution?

The solution is not scalable. If you need to scale, you need to change the equipment. Currently, about 100 users in our company are using Meraki MS switches.

How are customer service and technical support?

Technical support is very good.

How was the initial setup?

The initial setup is complex. We needed some specialized techs who were familiar with the setup.  We have very complex architecture, therefore it took us a few weeks to deploy the solution.

What about the implementation team?

At first we had the assistance of an integrator, but afterwards, we handled the implementation by ourselves.

What other advice do I have?

We use the on-premises deployment model.

My advice to others would be that they have good knowledge of Cisco products before attempting to implement the solution. This is most important for successful deployment.

I'd rate the solution seven out of ten. I'd rate it higher if it offered better scalability and more competitive pricing.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
Download our free Meraki MS Switches Report and get advice and tips from experienced pros sharing their opinions.
Updated: December 2024
Product Categories
Ethernet Switches
Buyer's Guide
Download our free Meraki MS Switches Report and get advice and tips from experienced pros sharing their opinions.